Daily cleaning, installation of cabin HEPA filters on flights from Arizona to Tunisia
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Scores according to KAYAK customer reviews
Pros: "The crew was the best!"
Cons: "I wish food would improve in general on planes"
Pros: "Crew and food"
Pros: "Excellent crew. Very good food. Comfortable seats."
Pros: "Excellent crew and great food."
Pros: "Crew was excellent"
Cons: "Food could be better and please offer drinks before you serve meals like European air lines."
Pros: "Wifi !!!!"
Cons: "Bigger seats"
Pros: "All okey except earphones issue .. doesn’t works to be connected"
Pros: "Luxury, comfort and hospitality"
Pros: "Great staff, great comfort. Great airline!"
Cons: "The boarding system is somewhat confusing with 5 different zonings."
Pros: "Bad service"
Pros: "much better than average food"
Cons: "shorter length flight but maybe little can be done,"
Pros: "The crew were very friendly"
Cons: "The boarding was delayed"
Pros: "Stuff is Fantastic, food is delicious, a lot of leg room, got to love Qatar Airways. No wonder they’re number one."
Cons: "Internet bad"
Pros: "Overall the flight went well. Flight attendants were attentive and boarding went fairly quickly and flight was smooth."
Cons: "The bathrooms ran out of water. Not a great movie selection and almost didn't have any choice for lunch."
Cons: "Boarding process, Smart Phone App, food quality, Announcemebts, Time to unboard the plane, flight information displays at Doha are not easy to find the flight info"
Pros: "Entertainment is very good"
Cons: "it felt like sitting in a sardine box"
Pros: "another whole row to myself which meant i slept for most of the flight. food was ok, not as good as on the first flight."
Cons: "headrest is no rest at all, very uncomfortable as it does not adjust other then up or down."
Pros: "Big seat"
Pros: "Stewards and Air hostess were great. The food was served well. The flight was kept clean and had a great entertainment system. Overall it was a great experience."
Pros: "Lots of entertainment"
Cons: "Originally I was assigned a wonderful seat but then I was put in the back by window it was very cramped and noisy. The flight stuff was mediocre and the food was not that good either. Big difference from the flight over"
Cons: "No proper communication and very poor management. I was on an emergency and no one bothered to listen and all the passengers were sent . The customer care numbers didn't work as they operate between 8-5 !! No one to reach to .. really bad experience. Don't suggest this aircraft for folks who needs to travel urgently !"
Pros: "Excellent crew and plane. Not very crowded."
Cons: "Everything was disappointing"
Cons: "Flight was delayed for 4 hrs"
Pros: "Exceptional service!"
Pros: "This review is for return travel from ATL to MAA (Chennai, India) and back. Route: ATL-DOH: about 14.5 hrs; DOH-MAA: about 4.5 hrs; Likes: 1. Baggage check-in process was simple and easy. 2. Meal preferences was good - I'm a vegetarian and on the onward journey forgot to specify the meal preference but the crew had enough inventory to meat the requirements. 3. Every seat was provided with a small plastic pouch/packet/goodie bag that consisted of a eye mask (very thoughtful), pair of sock, toothpaste+brush (very thoughtful), hand cream. This was very useful and effective. 4. Entertainment - options were good and current."
Cons: "Dislikes: 1. Online check-in wasnt easy; towards the end of the process, there is an option to email the boarding pass but this never worked. Not sure if this is something to do with the browser (tried with Firefox, Opera) 2. It would have been good, as part of the online check-in, if the users reminded to specify the meal preferences, etc. I forgot to specify the meal preferences but thankfully the crew had enough of what I wanted. 3. Take a relook at the packaging of the toothpaste tube in the goodie bag. It was sealed in such a way that it was difficult to open it w/o a sharp object. This should have been easier. 4. Seats were the worst part - poor legroom. Worst, the seat cushion is the worst. I think it was just a fabric over a metal seat with minimalist of cushion. ATL to DOH leg was the worst (and the longest leg of the trip). Unless you have open seats next to you it would be a back breaking and painful trip. Seat comfort wise, I would rate Qatar as the worst. Luckily on the return leg (DOH-ATL) next two seats to mine was empty, so was able to stretch and sleep well. DOH-MAA or MAA-DOH seating was little better (think its a older plane; newer planes have worst seats) 5. The website was damn slow while accessing from overseas. Even in the US, at times the website hangs-up, freezes or spins often. 6. Food was ok -dinner and lunch but minimalistic; I didnt see any specific breakfast menu or any coffee served separately (was part of beverage option during lunch or dinner) 7. There was no alert, communication, notification, reminder of upcoming trip via email or text, etc. Many airlines does this very often but Qatar was totally silent on it (they did have my email during checkin). Not sure why."
Pros: "I like everything about the flight"
Cons: "Flight was very long"
Cons: "Horrible customer service."
Cons: "Meals & Snacks Meals served on board and in the lounges need improvement."
Pros: "I liked staff , boarding was organized food was not very good needs to be improved"
Pros: "childrens meals and play packages. service was good, and bathrooms were kept clean. The meals were tastey and fresh."
Pros: "Lovely flight, start to finish. Attentive staff (but not too much so) and seats were comfortable, even in economy. Smooth front and back end to travels as well."
Cons: "Movie selection could have been better."
Cons: "Crew nice alway take care customer"
Pros: "The flight attendents were chilled. Very friendly and accommodating."
Cons: "The food is much tastier in business class. Used to be better in economy, but that has changed."
Cons: "Poor choice of inflight movies"
Pros: "Had a good experience , comfortable check in , boarding , seating and polite crew . Good part was the flight was on time and on couple of occasions before time arrival . Great entertainment options in the flight ."
Cons: "I had requested vegiterian food but they were short of veg food options . they did not have enough veg food on board from Doha to Nagpur . also it would be great if they considered more interesting menu ."
Pros: "Crew attention and care"
Cons: "Food: at best a B+ Entertaining: movie variety is poor. Seat: even in business class the seat doesn't recline completely... not very comfortable as compared to other airlines"
Pros: "Seats in Business Class are heaven. You get quality rest. Very spacious. Food is good but should have option of healthy sides (steam or sauteed vegetables dor example). On board crew very helpful and polite with a minor exception"
Cons: "Food is good but should have option of healthy sides (steam or sauteed vegetables dor example). Too much potato. One flight attendant with an attitude can affect overall experience. Not sure if because of inexperience or just the wrong way to approach customers. I could tell this person was struggling trying to be genuinely nice. Complicated process to upgrade from economy to business"
Cons: "Crew members were not concerned. Service was not proper and on time."
Pros: "Transit airport lounge allowed owing to gold status"
Cons: "3 hour delay in take off on Riyadh - Doha sector. No food was served while we waited in the plane to take off. There was no definitive time given for take off during the three hour wait in the plane."
Pros: "The classy servieces in the plane..the plane it selfe is excellant"
Cons: "not friendly staff delayed and no help. cost me so much did not get anything"
Pros: "Leg room. Free booze. Personalized attention"
Cons: "The thought of flying American carriers afterwards"
Pros: "Good service and flight."
Cons: "Movies are the same since last six months. Business class place to keep the feet is too narrow when its flat bed. No space."
Pros: "Food and entertainment on board was good"
Cons: "They delayed boarding by over 30 mins (without any notices on any screens), and then kept us on the flight for another 30 mins after doors shut before pushing back from the gate. Overall flight was delayed over an hour. The pilot tried to make up the time on the way, and we had a connection officially scheduled for 45 mins layover. We requested the crew if we could disembark earlier but she said no. We missed our connection."
Pros: "The attendants were very courteous"
Cons: "The seats were too cramped."
Pros: "Lovely staff, new plane, great entertainment options"
Pros: "I booked an aisle seat and they did not honour it at checking"
Pros: "The Air Canada Rouge crew was young, efficient & courteous; seats were good; and it was the only direct flight that I can get that day, at a convenient time during the daytime."
Cons: "Better entertainment ( u can only get them streamed to your own device), and maybe a bit better food."
Pros: "Great crew"
Cons: "How late the flight was but they gave us a coupon to make up for it"
Pros: "Crew was friendly."
Cons: "It was incredibly cramped on the plane. Also, despite our ticket saying boarding starting at 2:05, we got there at 2:08 and were among the last people on the plane so there was no room for our luggage."
Pros: "The onboard flight crew were very friendly."
Cons: "We were traveling with an infant and there was no pre boarding call. They took wheelchairs and then just started zone 1. The seats are so uncomfortable, it feels like a lot of the padding has been removed for weight. I am 6’2” and there is just not enough room to sit comfortably in a 3 seat row. If we can avoid flying Rouge , we do."
Pros: "Worst seats of any airline"
Cons: "Worst seats of any airline"
Cons: "Rude staff , flight was delayed, child sitting next to me kept kicking me and his mother wouldn't say anything to him staff also didn't do anything."
Pros: "Prompt boarding"
Cons: "Timing of flight from Phoenix"
Pros: "Boarding was OK."
Cons: "Very uncomfortable generally. No water on the plane. Cold coffee and tea. Just a bad experience."
Pros: "the hostesses were friendly. safe flight"
Cons: "they always start at first class with drinks and food , by the time they reach further back your flight is half over, can they not do one cart from front and one from back. I realize we were not in first class but please don't ignore us"
Pros: "staff was great checkin at the airport was a breeze and love the 2 checked free luggage for international flights. food was mediocre but what do you expect, I'm just glad we got 2 meals and 2 snacks. great touch."
Cons: "only issue was the fact the online checkin was unavailable to us for some reason which basically left my girlfriend and I sitting in separate rows in between 2 people for 17 hours. entertainment was also pretty lacking with only a few movies available."
Pros: "We did finally get to our destination."
Cons: "Late flights, missed connection, no ground service"
Cons: "Staff was rude; they seemed more interested in talking to themselves than assisting customers. Air Canada never treats customers properly."
Cons: "The flight from Phoenix to Vancouver was good except for the poor wifi when we were connected to the air canada wifi. Since there is no mini TVs on the back of the seats, you have to connect to their wifi to access shows and movies from your own device which is fine if it works. Tried to watch a movie which had huge problems connecting and the loading signal was on for a large amount of time. Once it had connected to the movie, it had restarted to the beginning about 25 times during watching it. Very disappointing and made it very unenjoyable. Also, right after we boarded, the pilot went on the intercom to tell us the ground crew had a gas spill and had to take extra time to clean it up which led us to sit on the plane for an extra 45 minutes and that led us to miss our connecting flight."
Cons: "It’s Rouge. ‘Nuff said."
Pros: "The pilot made the flight a fast time. The airfare was a good price."
Cons: "The seat leg room was too cramped and the plane was older with a noisy cabin in the rear third area"
Pros: "Airport security was great and the airport pane was clean with a great crew!"
Cons: "Didn’t depart on schedule and then had to wait in Calgary to depart as the gate wasn’t available"
Pros: "Got a seat. Made it on the flight."
Cons: "My original flight (booked in January) was changed to the following day and there was no notification. So though the first leg was fine, the second flight (Toronto to London) i had to scramble in Toronto to book the flight and get a seat. (50K elite member)."
Pros: "Excellent accommodation/service"
Pros: "Every thing"
Pros: "The crew was fairly friendly. A glass of beverage was offered and water was offered a couple more times."
Cons: "Mddle seat is never fun and is one of my dislikes but I didn't hate it. The choice to opt out of the rating of the food and entertainment is not an option on this survey therefore I give 3 stars because they were only available for purchase and I did not purchase any."
Pros: "Didn't like much about this flight. Only benefit was the price and I wish I would have paid more to fly with someone else."
Cons: "Flew Air Canada to the east coast for a vacation. They lost my bag on the way over. Understandable. Things happen. I reported it missing at the airport. My vacation has come and gone and still no bag. Here we are 9 days later and no update or anything. Their baggage center is a NIGHTMARE. I wait on hold for over an hour each time only to be greeted by someone who couldn't care less about my issues. Every person has told me something different. It is beyond frustrating. Highly doubt I will ever see that bag again."
Pros: "The overall process was painless and the flight was cheap"
Cons: "Seats were very close to the seat in front of you. If you're over 6 foot 1 inch don't fly with them."
Cons: "While checking our bags at the counter we were given the wrong boarding pass (someone else's name on both) so we had to go through security twice. The flight was super cold. When I asked for a blanket for my wife, the flight attendant said it was $7."
Pros: "You fly a beautiful plane, the Boeing 787. Excellent entertainment, more comfortable seats, and just about everything on this plain was upgraded. It is a case study of how to do things right. The most impactful for me was air humidity. It was refreshing to fly and not feel like I've been in the Sahara desert at high noon. So, your starting point is really high, but you really need to look at your service."
Cons: "our flight was 40 minutes late in departing TLV. My connection in Toronto then was changed to a later flight, which was then delayed too by 50 minutes. all in all a 14 hour flight with connection ended up being close to 18 hours. My biggest two complaints about the flight itself is the food & the toilets. Your meals are the worst I've had in a major airline, and you should not serve customer frozen of close to frozen bread or sandwiches. If you are serving rolls, sandwiches or pitas, or bagels heat them up first. El-Al has been doing it for decades, go look at how they do it. But besides the bread/sandwiches issue, your meals are a really bad version of frozen supermarket meals. Just terrible all round. The other complaint is the bathroom. It was not cleaned frequently enough."
Pros: "Pleasant crew"
Cons: "No leg room, very uncomfortable"
Pros: "Friendly crew. Comfortable seats with enough leg room."
Cons: "Cold air blowing on our seats that apparently could not be turned off - we asked twice. Very crowded in terminal with several flights boarding at same time, didnt know when we were being called up and didnt know which line to be in- very confusing"
Pros: "Seats very hard to sit in for 5 hrs."
Pros: "The seating on the airbus 319 in main cabin is very cramped. Prefer Westjet 737. Will use them in future."
Cons: "We were crammed in with no room to move. no way to get comfortable. Seats not comfortable. Very tight space and not pleasant."
Pros: "Staff were courteous. No problem there."
Cons: "The plane was old and there was little leg room. Should retire it."
Pros: "Everything went well with this trip home, the service was helpful, knowledgeable and friendly. A real improvement from earlier Air Canada flights. Flights left on time, a bonus."
Pros: "Good flight everything was pleasant but..."
Cons: "My bag did not arrive for close to 2 hours after we landed. About 15 bags were released on the carousel at an appropriate time and over an hour later the rest of the plane's bags arrived. The staff were not overly concerned. They announced a number of times that the bags were coming, it was almost comical. I have dealt with this before at Pearson I don't understand why it takes large amounts of time to unload bags from the plane? Or why a few bags arrived and the others took 2 hours? I am not sure if Air Canada has any control over this or if it is Pearson's responsibility but I would appreciate if you could forward this complaint to the appropriate folks. Thanks."
Pros: "There was drinks but no snacks like cookies or pretzels. There was no form of entertainment on the plane The lines on the airport was way too long and it was overcrowded"
Pros: "The landing of the aircraft was second to none when we landed in Calgary."
Cons: "The seats we were sitting in were uncomfortable. There seemed to be a ridge near the back of the seat cushion and it was very uncomfortable for the entire trip."
Pros: "Boarding is very slow and disorganized. Plane was unusually noisy. Rouge seats are the WORST very little legroom even by economy standards."
Pros: "Flight was delayed. Constant communication from Air Canada crew. I like that."
Cons: "Talked to the masses like they were simpleton. They were. So it worked out."
Cons: "The way we were treated when we had to deplane because of mechanical problems. Air Canada spent little time looking for hotel rooms and told us if we can find one for ourselves they would be willing to give us up to$150 for the room if we saved our receipts. Where can you find a room in Phoenix for $150? You can't. The plane was suppose to leave 6:25pm . This was 9:00pm. No offer of food , drinks nothing. People were tired and hungry. Finally after a lot of complaining, that's when some us were given rooms they gave us vouchers for the hotels restaurant that was closed due to renovations. The agent was to,d this when they reserved the rooms but they lead us to believe there would be food there. We didn't get out until 2:00 pm the next day. And even that flight was late. I was exhausted when I finally reached my destination. I lost over a day of my vacation. I don't want to fly with Air Canada again!!!!!!!!!!"
Pros: "The crew"
Cons: "The flight was changed too often."
Pros: "Got upgrade"
Cons: "Delayed 1 hour , totally full"
Cons: "No movies or muisc on the plane. No snacks to eat on the plan journey. No entertainment at all!!"
Pros: "Smooth flight,and all the rest was okay."
Cons: "My seat was damaged and it was hard on my neck,unable to rest it as the top part was jutting out."
Pros: "at least a packet of crisps with your drinks of juice and water"
Cons: "no movies and music-earphones"
Pros: "The pilot got us through some pretty heavy turbulence. Good job!"
Cons: "We were waiting in the plane for a couple of hours. They had us then disembark for half an hour and board again. I missed my connection. Air Canada needs to revisit the timetables from Toronto, all the transatlantic flights leave after 16:00, that creates long queues in the airport security and huge delays in cases like mine. I arrived 20 hours after my original flight because of this schedule. Additionally, they did not offer us any food, while the whole process took more than 10 hours. We arrived in Toronto at midnight local, when everything had already closed for the day."
Cons: "Did not fly Air Canada from Phoenix to Toronto; flew much cheaper version "Rouge". Flight was delayed more than 40 minutes in Phoenix while cargo rearranged, making us late for connection in Toronto (1.5 hour layover initially). Stewardess told us we could make flight if we ran through airport, but when we got to the gate, we were told that we had been rescheduled on another flight 2 days later! Crew on flight did not tell us this. We did manage to get another flight to Frankfurt 2 hours later on Air Canada, then to Barcelona on Lufthansa, arriving 8 hours later than originally scheduled. Rouge flight had fewer amenities than Southwest and less legroom. Did not know what were getting when booked flight -Will never fly Rouge again!"
Pros: "Boarding was fine. The food was not good and the flight attendants sat in the back of the plane instead of bringing drinks and food for a ten hour flight. We lost a day of vacation due to Air Canada not being held accountable for the flight being late as well as sitting on the Tarmac at Haneda airport."
Cons: "We sat on a Tarmac at another airport for five hours without knowing how long we would be there. Also, there was only one crew member that was helpful. Our flight was supposed to land at 2:20 pm and did not land until 10:30 pm at Narita airport. We were not compensated and were abandoned by Air Canada. We had to sleep in the airport since everything was closed."
Pros: "The crew members were very nice, hospitable and all of them have had professional approach to passengers, me included. I think they were doing their best"
Pros: "There was nothing to like about the flight, other than the fact that the crew was compatent."
Cons: "As far as I'm concerned , I didn't fly Air Canada, I flew Air Canada Rouge. Air Canada Rouge is a VERY poor representative of the Air Canada brand. There is NO legroom!!! My seat mate, who is Canadian told me that they reduced the distance by 3 inches from the Air Canada standard. I am not a tall person, I only have a 30 inch inseam, but my knees were touching the seat in front of me. Anyone over 6 feet tall would be VERY uncomfortable."
Pros: "We hardly saw any member of the crew. They were in the back, in a closed area, chatting among themselves."
Cons: "Serve at least one cup of water. It was not offered, nor available."
Cons: "Delayed takeoff. That happens but very poor communication about the delay."
Pros: "Flight was smooth and didn't feel like 9 hours! Crew handled an ill passenger in a caring and professional manner."
Cons: "Seated in the middle of four center seats, crew overlooked offering beverages/food a couple of times."
Cons: "Don’t let me book my seats on line and then tell me “not for this fare” ($1700) at the airport. We have special needs and were not accommodated"
Cons: "Better pillows...as simple as that"
Pros: "The crew was really extremely courteous - and because it's off season, there was a lot of spare space."
Cons: "The only less than perfect score was food, but the circumstances mitigate that less than stellar note. The warm meal and snack were better than your average over-sweet snack you get sometimes coming from Europe... We had a delay that may have impacted the food (if you keep warm food too long...)"
Cons: "Alitalia is the worst airline company"
Cons: "Alitalia is the worst airline company"
Pros: "I don't think I say anything I liked."
Cons: "Food, veg option, given peaces of boiled mushrooms, Eggplants and spinach. What a horrible experience."
Pros: "All flights on time"
Pros: "good onboard service"
Cons: "the business class wasnt really so good to my expectation."
Pros: "The staff was kind and helpful. The business class was good and the updrafts was really worth it"
Cons: "Entertainment was poor ."
Pros: "Pleasant normal flight."
Cons: "In-flight announcement was very very quick and hard to understand."
Pros: "Comfortable seats"
Cons: "Lack of information about the flight conditions; height and timing updates. Absence of screens, lack of technology. Not clear English announcements. Ignorance and arrogant attitude of hostess, I can tell because I'm veiled muslim. Not comfortable flight."
Pros: "we arrived on time, left on time. The crew was nice and looked after everyone."
Cons: "Because the flight was one hour and a half late"
Pros: "Nice crew"
Cons: "Nothing special"
Cons: "We arrived at the airport at 9:00 to check in for our flight that was scheduled for departure at 12:15 and we were told that we could not check in until 2 hours before the flight (10:15). All of the passengers for flight AZ1466 lined up in front of a check-in counter that displayed Alitalia for our flight. At 10:45 they announced the check in for AZ1466 at a different check-in counter knowing full-well that everyone was lined up for flight AZ1466 on our line. So then everyone that was lined up at the first counter had to line up at the new counter. My wife and I were initially 3rd in line and then after we had to move we were in the very back of the line. On top of that, they only had 1 person checking everyone into economy (which was most of the people on the plane) and they also had to weigh everyone’s carry-on baggage. We were initially told they had weather issues with the snow in Rome and they did not know if we would take off on time or would be cancelled. However, I was getting e-mail messages from Kayak stating our flight was on-time. So how is it that a 3rd party travel company knew what was going on, but the crew at Alitalia did not? Afterward I had to go through security, wait on the tax refund line, and go straight to board the plane. After that we waiting on the plane for 50 minutes and did not take-off until 1:05 PM. These were the problems in short: 1. No one informed us that we could not check in at this particular airport until 2 hours prior to flight departure. 2. They did not begin the check in process until 90 minutes prior to departure. 3. We had to switch check-in lines and they only had 1 check-in person. 4. We had no time to shop or eat lunch at the airport. 5. We boarded the plane and waited until 13:05 to takeoff when we were scheduled to take off at 12:15 (50 minute delay). 6. We received no communications about delays from Alitalia (via e-mail or app). However, we received e-mails from Kayak stating everything was on time. We had no communication from Alitalia about the delay or that we could not check in early (which you could do at every other airport I have been to). We also had a connecting flight in Rome that we were concerned we would miss. We arrived at Rome airport on a delayed flight out of Marco Polo airport (AZ1466). Our 13:40 flight to JFK (AZ610) was delayed until 14:45. After we arrived at Rome airport we ran through the airport to our gate and boarded the plane. After we boarded the plane we waited until 16:10 to take-off (85 minute delay). We did not receive any communication from Alitalia via e-mail, the Alitalia app, or crew members that our flight was being delayed any longer than it already was. We planned on stopping to use the bathrooms in the airport, eat a decent lunch, and shop (which I promised my wife we could do at the airport). However, we could not do any of those things because we did not receive any information about delays from Alitalia. After we arrived home in New York the airline l"
Cons: "Seats too cramped and close to facing seats."
Cons: "My flight cancelled. I waited 3hours in the flight. They said they provide the bus instead of flight. Now, I waiting 2 hours for they provide bus."
Pros: "Nothing about check-in and boarding."
Cons: "Check-in was a zoo. The agents were more interested in gossiping and were constantly on the phone or running in and out of their stations. It took nearly an hour to get through the 10 people ahead of us. And then we were told that my 1 bag would cost $53 to check-in and that I would have to go to another counter in a far away part of the airport to pay...and we had 20 minutes before boarding. Afger running to the cashier, we were told that she had no time and that we should go back to the agent to pay! We ran back and paid, then went to look for our gate. It was finally listed as Gate 12. We got though security ok and got into the line for Gate 12. It was more like a scrum tan a line. Nobod seemed to be doing anything when all at once we saw people boarding. We went to the gate but were told that our flight was boarding at Gate 10!!! WTF??? Gate 12 listed our flight number and Gate 10 listed another flight, but we did as were told and boarded via Gate 10. None of other passengers knew what the hell was going on but we all made it to Rome along with our baggage. We will NEVER fly Alitalia again."
Pros: "Decent flight. On time departing and arriving. Luggage arrived with us."
Cons: "Audacious prices for checked luggage. If you pay online prior to check-in €25 per bag If you pay at check in it is €45 per bag. This is downright theft by all the airlines who engage in this very profitable but nefarious activity and really needs to be stopped. First bag should be free/ nominal charge or at least part of the ticket price. (It is like a restaurant charging for cutlery and plates so you can eat . Would that be acceptable??)"
Pros: "Flight was delayed by over 1 hr , with no explanation fm the ground staff or on board"
Pros: "The helpful crew on the ground in athens"
Cons: "Delay, change of gate, crew on ground helpful but crew on board was not polite at all."
Pros: "In flight entertainment was good. Lots of choices. Plane was clean. Staff was friendly."
Cons: "We had only an hour for our connection. Ordinarily, this is enough time. However we had to go through passport control during the connection and we almost missed our flight. When traveling internationally, this should be considered. Rome airport (FCO) could do a better job of managing passengers with quick connections. It was a mess."
Pros: "Everything else was excellent."
Cons: "There was no entertainment on this flight"
Pros: "There were lots of entertainment options"
Cons: "Had my call button on for an hour to get some water to take an aspirin and no one ever came."
Cons: "See above. This scam is not acceptable. You should be ashamed. I demand my money back for paying twice for baggage, including the airport fee. I will be going to the media re this scam and seeing if I can start a class action."
Cons: "Entertainment options are very limited Check in is slow and the counters are not always open like in Delta. Food quality is very low"
Pros: "I didn't"
Cons: "The flight was only supposed to take two hours but instead they sat around for another hour and a half or so and then there was so little leg room that my knees even if I was all the way against the back wall showed into the seat in front of me so bad that I had to stick them out in the aisle and said crooked and then my seat would not latch"
Pros: "Flight was quiet and smooth"
Cons: "Food was substandard Leg space very crummy"
Cons: "poor communication always, always late departure, seat space so small it baffles the mind on a long flight that they cram people into the plane in such a way"
Cons: "I.m 6'2 and it was impossibly uncomfortable"
Cons: "They could offer some coffee."
Pros: "My checked bag did not show up in Prague"
Pros: "Nothing Flight was 40 minutes late, terrible communication at the airport."
Cons: "There is probably more legroom and better service on RyanAir."
Cons: "Everything. Paid premium economy, didn't even have milk for coffee, seats were horrible, food was mainly bread. Old entertainment. Snappy staff. Would never recommend this airline to anyone!!"
Pros: "Check in easy."
Cons: "Two hour weather delay Impossible European connection (which I somehow made) No luggage (it didn't make connection)"
Cons: "Very small seats and too warm!"
Cons: "flight was over 30 minutes late which is unacceptable for a 1:55 flight!!!!"
Cons: "My flight was cancelled and didnt get information from the hungarian ground staff about the reason. They just changed it for Austrian Airlines but I don't like Austrian Airlines and i had also an Insurance for this ticket. After a long conversation I could fly by Lufthansa with stopover in Frankfurt."
Cons: "My luggage was not loaded on the aircraft! I have NO clothes for a special event! Unacceptable!"
Cons: "staff was nice, lost my luggage, and it was 8 hours late, i paid 2x to leave earlier, and got in later than the cheapest flight"
Cons: "The plane never arrive on time, Talked with customer service and was told that I can carry 60 pound of luggage and when I arrived with 59 pound luggage to check in I had to pay overweight. The flight was late again so I missed the connection flight."
Cons: "Alitalia is a Bullshit company, we were late to our connection because of the air line, they told us the next flight is waiting for us, but they didn't... We got tickets to the next flight with no compensation and they lost our snowboard case."
Pros: "The food was very good and the crew was very nice."
Cons: "Boarding was an hour before take off."
Pros: "Same, food and crew were very good."
Cons: "Alitalia website/system was messed up, gave inaccurate information(boarding time, flight duration, landing time). Flight was delayed dramatically, boarding was an hour before takeoff. Reasonably comfortable but not clean, plane seemed old. Arrived very late to Tel Aviv, bag was ripped at baggage claim."
Cons: "Purchased ticket through Kiwi. Never will use them again. EVER! The "E ticket" didnt have: Terminal Carrier i.e. Air Italia The flight numbers Any record or reference number the airline(s) could use. Could not purchase a bag and had to pay extra at the airport Whilst clearing security Air France pulled me out of line found me to be 1 killo over, and air Italia demanded another 75 euros. Not the first time this has happened. I pointed out numerous french people passing with very heavy bags and indeed helped several women lift 20+ kilo bags on the flight into the overhead bin on this flight and others. They all were french and never were they stopped with their heavy bags "Oh" the "security" guy said "I thought you were English!" "Not so" said this Irishman "And you are racist". To no avail and all part of Air france's business plan to charge the dreaded Estranger extra. Never again will I fly Air France. Id rather take a train, drive or even walk. Very bad experience start to finish and yes so very Air France; well Air Italia too.."
Cons: "1. absolutely disorganized boarding, 20 minutes waiting for 3 relaxed passangers to join a crowded bus 2. absolutely disgusting business class, narrow seats, little space"
Airlines flying from Arizona to Tunisia have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Arizona to Tunisia
Masks required on board, masks provided on flights from Arizona to Tunisia
Social distancing seating
Middle seats unavailable to book on flights from Arizona to Tunisia
Testing for antibodies, testing for symptoms for flights from Arizona to Tunisia
Waiving of change fees. Search flexible flights from Arizona to Tunisia