Daily cleaning, installation of cabin HEPA filters on flights from Arizona to Yiwu
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Scores according to KAYAK customer reviews
Pros: "China Southern CZ657 SFOCAN on a 777-300ER. Seating configuration in economy is a comfortable 3-3-3. They use some memory foam-like material for the seat padding and it is very comfortable. The crew was professional and friendly throughout."
Cons: "The price for this trip was just under $500 roundtrip CNXSFO. The food was nothing to write home about but during the flight, they offer endless Cup of Noodles and finger sandwiches and the vegetarian ones are very tasty."
Pros: "Crew was able to accommodate my meal restriction on the spot without a problem. They were attentive but not overbearing."
Cons: "the boarding at Kathmandu was a bit confused as was the checkin process. There could have been signage at the Kathmandu airport on where to check in for China Southern airlines."
Cons: "The airlines should have serve meal meal early instead of waiting almost half way through the flight"
Pros: "Never flew with China Southern before. Really excellent service."
Cons: "Need sweeteners for beverages besides sugar."
Pros: "It is a direct flight."
Cons: "They send old ladies with luggage down two flights of stairs to go to a bus to drive 50 m to enter customs."
Pros: "Finally left the airy"
Cons: "Had to stay in the airport 24 hrs.."
Pros: "None. My first and last flight with China Southern Airlines."
Cons: "The flight was delayed for 2 hours and nobody from to Los Angeles has already left us. They said it was due to bad weather, but from what I saw there was only a little rain when we arrived. I think their using it as an excuse to justify their poor service."
Pros: "The cabin crew were so great!!!"
Pros: "The 13 plus hour flight to Guangzhou was extremely pleasant. The food was extremely nice and flavorful (had the lamb) and Service was very professional yet friendly. Drinks were refilled without asking and array of snacks available were of nice assortment . In flight entertainment was more than expected and choice of movies Hollywood and other International options were great. Overall was an excellent experience. Would fly them again"
Cons: "my middle name was incorrect and neither the airline nor the booking company Justfly could correct my name. They couldnt help me to ensure i could still make it to Kathmandu. Only option I had was cancel."
Cons: "Our flight fr Mnl to China was delayed and missed out flight going to SFO. Have to stay ivernight didn’t get to the hotel untill 1am and flight is 10 am and the flight have a stop at a different China city and have to change plane again. Travel was so long and inconvenient."
Pros: "I am really contented of my flight. Not enough waiting in connecting flights and my baggage were all okey."
Pros: "Everything is ok"
Pros: "Seats were ok. Downloaded media for each seat was diverse and entertaining. Food was alright."
Cons: "Crew was pretty curt and not polite. They also 'didn't have time' to load my bag onto the plane, along with ~15 other people. I had to wait two days for it to arrive. 'No time' to load bags is kind of an odd and slightly unacceptable reason to not load baggage onto a plane. Airlines close check-in for flights 30 mins before departure time to ensure that all bags make it onto the plane. I was 3 hours early. Don't know why they 'didn't have time'. They also broke my friend's bag."
Pros: "Nothing much"
Cons: "The domestic flight from Guangzhou to Yiwu was delayed by about 2 hours. No announcements. Also my bag was lost and still no sign after 24 hours."
Pros: "Great service."
Cons: "Need “brown” paper towels for the bathrooms, not just facial tissues."
Cons: "You left me stranded in Bali and wouldn’t rebook me. You wouldn’t give me a full refund. You made me purchase an entirely new flight with a different airline. I spent FIVE hours on hold waiting to speak with a representative. I will advise anyone I know to never fly China Airlines"
Pros: "Business class & price"
Cons: "Service for food. Our whole section was not served dessert."
Cons: "I have to cancel the flight due to a death in my family. i thought the airline will waive the canceling charge, i guess not. my daughter and I have to pay $400 total for it. Sad."
Pros: "The food was better than expected. The service was good."
Cons: "The plane temperature got steadily colder. Was a bit hard to handle."
Pros: "They booked me on the next flight without much hassle."
Cons: "The plane was late so I missed my connecting flight."
Pros: "Ontime departure, guest pack with toiletries, eye mask and ear plugs along with a blanket and pillow for each seat. Roomy seats with a massive variety of entertainment options for the long flight. We encountered a significant amount of turbulence and the staff were kind, accommodating and not too restrictive with the seat belt sign."
Pros: "The vegetarian meal was tasty this time compared to last time and better than the other airlines I took in the past. The crew was friendly and not abrupt with passengers."
Cons: "It took a long while to get out of the plane in Guangzhou that I thought I'd miss the flight to LA. The plane's aircon was not working while we were boarding and waiting for passengers in Manila where the weather was hot. Fortunately the aircon worked during the flight fr Mla to Guangzhou"
Pros: "I like the way the pilot handle the airplane. Landing is smooth. I like the flight crew they are nice."
Cons: "The staff at Check in and security rejected me to check in or passing security due to their low skills finding passport associated with the tickets. The flight also arrived late, causing me worrying about the connection. Flight back to sfo"
Cons: "I wanted to upgrade my ticket and they didn't take Discover, the staff was not very accommodating."
Pros: "Leg room, food, many opportunities for drinks throughout flight"
Pros: "Service was on time and efficient. Boarding went smoothly. Crew seemed well trained and attentive."
Cons: "No jetway at the destination gate. We had to wait for the bus late at night. The meal was not very tasty, but China Southern is by no means alone here."
Cons: "The food!"
Cons: "plane was 7 hours late. no information was given , just constant 1 hour delays"
Cons: "Their website is very bad and I couldn't reserve a seat and couldn't select meal type. At the ticket counter they didn't ask for anything just issued the tickets. The food was bad."
Cons: "Delayed my initial flight 5 hours due to "weather" which was a rainstorm in which other planes of all sizes were landing and taking off. The storm would have been avoided had the plane been on time to begin with. Missed my connection and then had to argue with the manager for 2+ hours just to get a flight that wasn't a full 24 hours away. Was then told that they couldn't upgrade my seat because the flight was full, both business and premium economy had empty rows of seats. Throughout the experience China Southern employees lied to me and did everything possible to make the process harder. Had multiple employees just walk away from me without helping. Will never fly China Southern ever again."
Pros: "Slept like a rock."
Cons: "Not much entertainment."
Cons: "WHEN WE BOARDED THE PLANE THEY FINALLY SAID THERE WAS A DELAY ON THE INCOMING PLANE Really! all the planes were late I checked in super early and they would not let me go on an earlier flight; maybe I would have gotten to Yiwu on time..."
Pros: "would do it again."
Cons: "some food a bit dodgy but otherwise OK."
Pros: "I got there safely."
Cons: "A group of approximately five children ages six to about ten traveling with their family: kicked and pulled at seats, squealed, stood up in their seats during landing, talked, talked, talked. Parents said nothing. More importantly, please improve your food. It's really subpar."
Cons: "have the arabs take over the airlines they know how to run airlines well."
Pros: "Food is decent, selection of on-demand movies is good."
Cons: "Flight was two hours late leaving Los Angeles and 2 1/2 hours late arriving in Manila."
Pros: "Price, service and personal attitudes of the crewmembers."
Cons: "Less online services available."
Pros: "Crew was friendly."
Cons: "Online check in is not possible when not booking directly with airline. Airline does not have kiosks for expedited airport check-in when not documenting luggage. Entertainment was not available and personal electronic devices not allowed. Food was below air carrier average."
Pros: "I am trying to think of something positive to say but nothing is coming to mind."
Cons: "Flight was delayed. Staff was unorganized and had no clue what was going on. flight was delayed again and again but the staff at the gate neglected to inform the customers who were waiting for hours what wasn't going on. And to top it off, they couldn't speak English..."
Pros: "Crew was great.simple no fuss, quick, late night , not many passengers."
Cons: "Airline lost our bags, took 2 days, when delivered the driver was overally rude, and made us pick up from the truck, would not bring to door. Threathend if we didnt pick up they would toss our bags!"
Pros: "Crew was fine. Not as good as my flight to Jakarta though."
Cons: "The meal was terrible. The rice was hard as a rock and the beef was so tough you could hardly chew it."
Cons: "Before boarding the plane we were loaded like cattle into these hot buses. For a good 15 minutes the bus did not move and got more and more crowded. Then when it did move the bus drive was making sharp turns and quick stops throwing people around in the but. It was extremely uncomfortable. When we landed in Guangzhou the same thing happened. There was only one bus for the entire plane - much too crowded. And the bus must ave been driving for over 10 minutes to get to the arrival gate. Then a 3rd time boarding the plane to Hanoi the same thing happened. Because of this I will never fly China Southern again. Also the food was terrible - soggy noodles with crumbs of beef. No taste."
Pros: "Lay flat seat in bus. Class. Laege lavatory."
Cons: "Food so so. No bourbon, small glasses small pours of 3-4 oz."
Cons: "I am frequent business traveller, I flew from KTM to CAN from China Southern. I tell you they have the worst service ever. I asked for a glass of wine in return they show me empty bottle and says we don't have it anymore. This is humuliation, I rated them -10 for Customer Service out of 10."
Pros: "I was pickpocketed the day of my flight - wallet and passport. This earlobe told me my ticket was in refundable and that not having a passport was not a reason not to fly. Complete idiots and terrible service. I will never use this airline again"
Pros: "Everything went well!"
Cons: "The food more options"
Pros: "Food - Free dinners even for economy class. Entertainment - Every seat has a TV that offers multiple languages and tons of blockbuster movies from a variety of genres. They also offer many television shows in multiple languages and genres and video games. Roomy- The seats are as non-roomy as any airplane. However, the flight attendants don't give you any trouble when you want to just get up and walk around and talk to people. It gives the plane a roomy atmosphere. You can go to spacier sections of the plane to hang out."
Pros: "I booked my business flight through kayak, but looks like kayak is using Flyus.com who’s has a nasty customer service. Even requesting meals cost money. Air China can’t do anything with my flight and are sending me to the kayak.com. I will never again book through kayak and will be reporting this"
Cons: "Don’t sell services through Flyus.com."
Cons: "Worst airline in the world ! Rude staff terrible customer service, flights were late, connecting gates were a mile away. I will never fly air China again. Food was disgusting"
Pros: "Food was good! Crew spoke great English."
Cons: "6 hour plane ride with no TVs/entertainment options were unclear, and no meal from PEK-HKT. Outdated entertainment system on 11hr flight from YVR-PEK. Beijing airport was an absolute maze, we got sent in 8 different directions from the moment we got off our plane!"
Cons: "Sat on the runway for over an hour."
Pros: "The crew were very attentive. Lie down seat"
Cons: "A little outdated for Business class in comparison with other airlines however for the price i would say it's worth it."
Pros: "I was finally able to have a working TV. Crew was great again."
Pros: "Entertainment was good quality, and had a good variety of games and movies. The food was also pretty good, and provided pretty good headphones."
Cons: "The plane departed 1 hour late, and arrived 1 hour 15 min late, and we barely made our connection on time. The crew gave full cups of drinks to the Chinese passengers, and half full cups to the people of other races. I was sitting in a row of 4 seats, and the person next to me couldn't get anything, so they asked me to get water for them. I asked for water for me, and tried to ask for water for the person next to me, but the crew member just ignored me. I asked her 6 times, and she just wouldn't pay attention to me, so the guy next to me didn't get water."
Cons: "1 1/2 hour delay"
Pros: "At the moment I'm here at Beijing Airport because of their 22hr delay. They promised a hotel, but there was nobody to ask where to go too. People speak poor English. So I just decided to stay and check at the airport hourly hotel just so I could take a shower and sleep.. But it was full and waiting. So I'm here 2am waiting for my 6pm to Manila. This will be my and my last with Air China!! They are not customer and client friendly. This the mosr terrible flight I've been. Never again!"
Pros: "Ran on time"
Cons: "Food and drink options are limited"
Cons: "No notification that my itinerary required a visa - despite a 144hr transfer allowance for both Shanghai and Beijing it does not apply if you fly in at one and out the other! You only 24 hrs in that case. And I found this out at the gate in Osaka."
Pros: "Flight smooth, better entertainment anf food is average."
Cons: "Flight attendants cannot communicate well."
Pros: "Didn’t like it at all, flight canceled and we have to find our own alternate flight to our destination for the connecting flights."
Pros: "The staff, from airport to plane, were brilliant, the food was initially surprisingly nice, but by the time I'd been in transit long enough for the third meal, I just couldn't face it."
Cons: "The Seats were OK and the legroom was pretty bgood for economy, but the extra headrests on the larger Heatthrow/beijing aircraft came in at about shoulderblade height and made finding a truly comfortable position impossible. Definitely one to look at the price step ups for better seats in future."
Cons: "The plane was so cold that by the end people were wearing their parkas. I started the flight healthy and ended it with a hacking cough that turned into a full blown cold. The not very good food was also not warm."
Pros: "Honestly nothing."
Cons: "I asked a crew for analgesic and they can't even understand my simple English. And there's time a will ask for water lucky enough if they remember mostly they forget it. The worst part is the food. I dont know if they have a poor choice of food to serve or they just really serve cheap food. Nothing good honestly speaking."
Pros: "Cozy pillow, blanket, slippers, hot towel to freshen up, lots of water offered, announcements in english, friendly crew despite language barrier, great selection of audio & video entertainment, food was decent"
Cons: "Overuse of plastic cups"
Pros: "Best price!food"
Cons: "Food quality"
Pros: "Don't expect much and you will be delighted by what you get!"
Cons: "I could not choose my seat. Assigned a seat near the back (last row with 3 chairs) and a small plastic box took up most of my legroom."
Pros: "The crew were nice"
Cons: "Again the food was terrible. And this was an international flight and there wasn’t even a tv for watching movies! So all you could do was sit crammed in your seat for hours!!"
Pros: "I have a walking disability Air China disrupted so many passengers to meet my needs and I was amazed at how friendly all the crew where and actually cared about me."
Cons: "When we landed and I had to change planes I did not have time to get to my next flight and almost missed it, Air China crew member did come find me in a golf cart and raced me to my flight. Then young man wanted a tip I had nothing but American dollars on me and had to dig to find that as the crew stood waiting for me to board was kinda awkward"
Pros: "Good services, arrive on time."
Cons: "Waited a long time for the shuttle transfer after getting off the plane."
Pros: "Food and comfort of the flight"
Cons: "Wasn't on the flight"
Pros: "Cheap price, on time."
Cons: "Seats, food, entertainment"
Pros: "They took good care of me even when I got to drunk"
Cons: "The flight was way too long but there's nothing they could do about that lol"
Pros: "The food served were good."
Cons: "But there were not much choices for the drink. There was no Ginger Ale or Seltzer water available. Also, there should be snacks available between meals. Passengers get bored if they can't sleep and just watching the TV during the long flight."
Pros: "It was cheap"
Pros: "Extremely courteous crew"
Cons: "Absence of vegetarian food choices"
Pros: "I was able to get home and my luggage came with me."
Cons: "I actually was put on China Air so I would have a chance to make my connection and they were just fine. The stars are NOT for China Air."
Cons: "Food and Entertainment was worst. I travel 2nd time with Air China. This I feel like traveling with local Chinese service not like international service"
Cons: "Bad and poor costumer service. Never again even if they were the cheapest or even if it's free."
Pros: "With 1 hour connection for international flights to Europe, I almost missed my connection with many other passengers. Luckily, the other connecting flight was delayed so passengers could connect."
Cons: "No use of cellphone even after take off and landing."
Pros: "Seats in front of plane"
Cons: "1 hour delayed due late plane arrival"
Pros: "Most of crew members are very nice and kind."
Cons: "The entertainment system didn't work"
Pros: "Lost my bag took 3 days to find. No updates incompetent baggage personnel food inedible. Fight attendants discriminate. Chinese man beside me got numerous drinks/snack I got one glass of orange juice ife at my seat broken and garbled. My electrical outlet did not work no compensation for lost bag"
Cons: "The lack of follow up and follow through support on lost baggage. 2 lost baggages."
Pros: "This has got be the worst airline for customer service. I was on hold for over 2 hours on multiple occasions just to make a simple change to my ticket, which for some reason can't be done online. After realizing their customer service number is a complete hoax, I had to take an hour long train ride to the airport to make the change. Once there, I was told they couldn't make any changes and I would need to call customer service. I insisted calling was pointless at which time the aiine staff shruggered her shoulders and walked away. I made another attempt to call the customer service number, which I still believe no one at all works at. Needless to say, I ended up eating a $1000 plane ticket because of their refusal to help. DO GIVE THESE PEOOLE YOUR MONEY. THEY TOOM PLENTY OF MINE."
Pros: "Great price but crowded seating, no air flow, bad food, couldn't use the games on my phone, and the touch screen entertainment was a 50/50 chance of not working. The stewardesses were nice but spoke almost no English so helping us to find our connecting flight was impossible."
Cons: "Crowded seating, no air flow, bad food, couldn't use the games on my phone, and the touch screen entertainment was a 50/50 chance of not working. Stewardesses spoke almost no English so helping us to find our connecting flight was impossible."
Cons: "My baggage did not arrive in manila with me. It takes 4 days before I recieved manila personel are not helpul at all. When I ask them the statuse of my bag they dont know and they said they said they well call me buy never recieved the call when i call them they said they have it but it take 6 days to be delivered. I told them only in the philippines take that long. Butom line they are very rud to me nor welling to help."
Pros: "Good service."
Cons: "Got off the ground late, which made it a bit tricky to get an international connection."
Pros: "New plane, 2 good meals and beverages. Flight staff friendly and helpf"
Cons: "The crying baby seating behind us for 12 hours"
Pros: "I like the movie choice on my screen at the time. However, I think I just got lucky on this trip and was able to watch great movies while on a 14 hour trip."
Cons: "I didnt like the fact that after the first few hours of the flight, the bathroom on my side of the plane was unavailable for the rest of the flight. Something went wrong and it just stopped working."
Pros: "Very comfortable seat with a pillow and an excellent comforter. Slept 7 hours straight which is unusual for me. Clean restrooms. Food was ok."
Pros: "The crew was attentive, professional and well mannered. We sat in the row by the emergency exit which means more leg room. We slept most of the flight since it was a red-eye."
Cons: "The nonsense rule that you can't use your phone at all during the flight."
Airlines flying from Arizona to Yiwu have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Arizona to Yiwu
Masks required on board, masks provided on flights from Arizona to Yiwu
Social distancing seating
Middle seats unavailable to book on flights from Arizona to Yiwu
Testing for antibodies, testing for symptoms for flights from Arizona to Yiwu
Waiving of change fees. Search flexible flights from Arizona to Yiwu