Pros: "Trip from JFK to Wuhan was a pleasure unfortunately flying to China has great problems if you are Transit passenger as Iowa's continuing to Bangkok Bangkok"
Pros: "TV was okay when it was working, however crew was not around when I needed help and it was no longer functioning the last 3 hours of the flight."
Cons: "Food wasn't great. Not many options. Nothing vegetarian, of course I brought my own food, however it wasn't anything hot."
Cons: "The seats of A380 CAN-LAX flights were little cramped."
Cons: "Every thing perfect, I’m so happy with the service."
Cons: "Cabin crew doesn’t speak much English. Food isn’t great but what airplane food is?"
Pros: "short (14 hours) flight. food is okay as airplane food. seats are pretty big."
Cons: "The only complaining is there isn't any Cantonese movies as it supposed to be a Guangzhou (廣東)/ New York bounds."
Pros: "On time"
Cons: "No USB charging. No charging at all. No wifi. Not all flight attendants speak English. No meal choice. In flight magazine Chinese language only. Confiscated my solar charger. At Guangzhou airport, many food courts take only Chinese cash. Internet service censored."
Cons: "It’s a very long flight and I had the unfortunate luck of getting a broken entertainment unit."
Pros: "The plane is quite comfortable and took off on time."
Cons: "The food and the crew members. Provide more options of foods and serve water/juice more often. The crews need more training for customer service/ polite communication."
Pros: "I always sit in the upper deck of the A380. The 80 tourist class seats are much better than the configuration on other planes. The service is great and personalized. CS's food always amazes me with its quality."
Cons: "Like every other commercial airliner, the seats are not large enough and don't recline enough. It's not about the leg room, it's about the shoulder and hip room."
Pros: "Seats reclined more than most airlines"
Cons: "4 hour delay ON the plane for an 11+hour flight? They could have deplaned us. The flight attendants were rude. Worst flight of my life - never flying China East airlines again"
Pros: "Lie flat seats in business class are very comfortable. Got a nice 10 hour sleep on the flight across. Bathrooms are clean and clean smelling and large. Crew pleasant and efficient."
Pros: "The price was cheap... That was all that was good with the flight. But after that experience, I will never fly with the airline again."
Cons: "Almost everything could have been better"
Pros: "Nothing."
Cons: "Add more entertainment. Add more food, keep the restrooms clean."
Pros: "Price was fantastic, crew was very good, food was very good."
Cons: "Seat configuration on 777 is not ideal. Very little room for stowage of small personal items (phone, glasses, etc). Power point was not working so I could not charge my tablet or phone."
Cons: "Be careful with this airline if you have connections with them. If you’re delayed and miss your connection, they will not help get you onto another flight. You’ll be stranded. Because of this, I had to spend about $1000 to rebook things when my itinerary fell apart because of this one miss."
Pros: "At checkin I had a problem with trying to get my luggage checked to the place it needed to go. The 'rules' did not allow for what I needed. The girl worked for literally one hour so that I didn't then need to go through customs/immig twice in hong kong. Service onboard could not have been better."
Cons: "not anything. was a great experience."
Pros: "Business class pod was excellent. Free WiFi"
Cons: "I could only use WiFi on one device. So choose preferred smartphone or tablet ahead of time."
Pros: "Room on the plane, layout of the plane, early arrival"
Cons: "Add CNN news to your tv channels"
Pros: "Great customer services On time Clean Everything was perfect . Also they didnt have more chicken food since i don’t eat pork so one of the flight attendent gave me her food so i could nt be starving . Thats was amazing from her . I dnt remember her name but just wanna say thank you"
Pros: "The crew was super helpful and amazing! Comfortable seats and plenty of space for someone my size to sit (5’4”)."
Cons: "The only thing that I think could be better is the entertainment. I had a hard time figuring out how to use the screen on the aircraft but the selection of shows was good."
Pros: "Very helpful, accommodating and attentive crew. Comfortable seat and pillow. best flight Ive had in a while"
Cons: "snack between meals could be offered"
Cons: "Horrible experience of sitting on the tarmac for more than four hours with no air conditioning in New York on a 95 degree day. I thought I would die. There seemed to be no concern among the crew for our extreme discomfort."
Pros: "The food was not bad. The crew was okay and definitely not amazing."
Cons: "Seats could be bigger and more comfortable like their alliance partners ANA, Asiana and Eva."
Pros: "nothing"
Cons: "the food was awful! flight the crew was blatant and not very friendly. they need to learn how to serve customer. i've been traveling with many airlines but Air China is the worst ever!"
Pros: "Nothing. Very small seats. 4 seats and 3 spaces for feet. Cannot put our carryon (small) under seat. Very hot."
Cons: "Nothing. Very small seats. 4 seats and 3 spaces for feet. Cannot put our carryon (small) under seat. Very hot."
Cons: "Without any explanation, Air China delayed my flight from Beijing to Hong Kong for 3 hours and ground staff still had an bad attitude toward hundreds of passengers asking questions."
Pros: "Flawless flight, comfortable seating for me."
Cons: "Food mediocre at best. Air China serves beef or fish. If you don't eat either, request vegetarian. Food not as good as other airlines."
Pros: "entertainment"
Cons: "It should be illegal to have that short of layover in PEK that is impossible to make. They also made us stay on the plane for 5/6 hours waiting to take off with no explaination and very little food or water."
Cons: "If my flight was not 2hrs delayed, could catch up the transfer flight instead of late for the transfer and have to wait for the 2nd day flight and still stocked in Beijing Airport now"