Pros: "Did not fly."
Cons: "Kayak should have canceled my ticket"
Pros: "I was upgraded to first class because the flight was not full. So that was truly a blessing! And the service was great!"
Pros: "The fact that we had dinner and a snack was great! The crew were fantastic!"
Cons: "It was a bit cramped but overall it was a wonderful experience"
Cons: "1 hour delay in departure from Lisbon"
Pros: "Crew was good. Seats comfortable."
Cons: "The ear plugs connection to the screen was not working 100%. Overall good flight, better than any of the American carriers,"
Pros: "Such a delightful flight."
Cons: "Departure late by 25 minutes!!"
Pros: "Crew seemed happy"
Cons: "Absolutely no leg space and I'm only average height"
Pros: "The price!"
Cons: "Internet connection."
Cons: "Not even a drop of water included in a 3:50 flight pathetic for major airline"
Pros: "Treats and details"
Cons: "Just wish there was another few inches width on seats"
Pros: "On toile."
Cons: "We logged 4.1 miles of walking in the airports because of gates and connection flights, baggage and customs."
Pros: "Flight was on time. Crew were professional and courteous. Seats were fairly comfortable ( though one was broken)."
Cons: "Could have been a bit more room - was slightly squashed. Disappointed to have to pay for tea. Porridge from M&S on flight was horrible."
Pros: "Boarding was efficient. Flight took off on time and landed ahead of schedule. Exactly right for a short no frills flight."
Pros: "Seats were nice"
Cons: "Complementary water... It was a decently long fly not to offer anything."
Cons: "Everything else"
Pros: "Both the crew and the leg room are awesome!"
Pros: "We didn't crash."
Cons: "Crew members seemed drunk and kept stepping on my foot that wasn't in the aisle and pumping into me, boarding was 2 hours late with no communication, food service was poor, hard to get water and disboarding was unorganized. I've taken many bad flights and this was by far the worst and most of is was the terrible attitudes and behaviors of the crew."
Pros: "Plane was new and very comfortable. Smooth flight"
Cons: "Flight attendants had to serve food/drinks, which they did the entire flight (literally, drink service took 2 hours). People got drunk and super loud. We were late leaving London which isn’t an issue except the people at the BA desk were the least helpful. We found out more from the pilots than anyone in the airport."
Pros: "A great flight Thank you"
Cons: "4 hours delayed.. Uncomfortable seats .. unclear screens"
Cons: "BA/KAYAK lost my seat booking details, so I had to pay again. Plane was 3 hours late leaving."
Cons: "Would have been nice to have been offered a glass of water."
Pros: "I was very well looked after by crew."
Pros: "The crews were good and the que to board the flight was well organized."
Cons: "Uncomfortable chairs with thin backing that allowed me to feel everything the person behind me was doing. The entertainment screens were not very clear."
Pros: "prompt, good service and food"
Cons: "pasta was too salty"
Pros: "The crew was helpful"
Cons: "The seat space .It is very uncomfortable to have the person in front of you in your lab for 8 hours. Continued with Icelandair home and much more space."
Cons: "Flight was 45 minutes late. Crew was standoffish, bordering on unpleasant. They want you to pay for a glass of plain water! Definitely not the British Arways I remembered."
Pros: "Comfortable flight. On time departure"
Cons: "Could not check in online or via app due to system issues"
Pros: "20 minutes late taking off and made up a few minutes. They had run out of sandwiches that we liked so we didn't bother with buying food all in all I'm so food so so trip"
Pros: "It took off. It landed. No drama. 15 mins early."
Cons: "No complimentary hookers, whisky or cocaine"
Pros: "Simple no drama very professional, Good service, Food to suit almost every flavour and preference . Entertainiment is a 3 star cause There’s nothing there to be offered apart from newspaper and A magazine."
Cons: "Child sitting behind me kept dropping the table and pushing it back up"
Pros: "The seats in "business class" are adequate but other airlines are nicer and newer. The food was good though."
Cons: "The way the seats were set up was really weird. I actually was flying backwards."
Pros: "Was nice over all"
Cons: "The lady next to me threw up on the floor ,the crew was professional in handling it"
Pros: "the Entertainment system"
Pros: "aer lingus was good"
Pros: "We made it safely"
Cons: "The flight was delayed The seats were very uncomfortable in priority section. The entertainment was not working for a good 2 hours, untill the engineer reset the system. No USB or outlet ports for charging the devices. Excuse me, but it is 2017."
Pros: "Smooth and nice flight. Crew was friendly and attentative."
Cons: "I found it surprisingly coincidental that both my wife's and my checked bags did not make the flight to Santorini. Of course, given how the process in dealing with Kayak and this booking, it did not surprise me. Any calls or customer service related questions were handled as though we were 2nd class citizens. I've never been treated like this traveling, but always the attitude came from "oh, you booked this through a discount site" and then I was handled accordingly. I booked it through Kayak for ease as I planned a 7-city, 21 day trip around the Adriatic. Now we'll do our honeymoon without a wardrobe change, filing claims for the contents of our bags, as no one can tell us what happened, or where the bags are, and we're about to depart for our next city. Never, NEVER book a trip from a 3rd party. The seats next to the toilets that don't recline, attitude from airlines, now my first lost bag in 10 years (I fly 3 times a month, too)."
Cons: "The lady at the check in counter changed the seat I paid to reserve from the front to the back of the plane without informing me"
Cons: "BA cancelled the flight, did not reroute us, provided a phone number for tel aviv (closed for the weekend). Terrible customer service. And our ticket was bought thru vayama who also did not bother to help us. Bad bad customer service for BA."
Pros: "Great customer service all around! Staff was very responsive and apologetic to an unfortunate mid flight experience of a baby throwing up"
Cons: "All good!"
Cons: "First time this year in economy. Very disappointed that on board service is now charged. I expect to pay for a cup of tea on Ryan air but not in BA. As every one has to pay it means the service is very slow and so the trolley blocks the isle for a long time. A step in the wrong direction."
Pros: "I liked the variety of entertainment selections. The crew kept us hydrated."
Cons: "Boarding process for coach from London to Dallas was chaotic. After all the various special groups were loaded in an orderly fashion the other 80% were called en masse which was disorderly. We had a lot of turbulence which the captain never addressed. I get he has to fly the plane but he could give folks a heads up on how long it was anticipated to last. It's scary at times and a word from the expert would be calming. Bathrooms ran out of toilet paper."
Pros: "Very good"
Cons: "Everything was excellent"
Pros: "Bording was quick"
Cons: "Crew was serious, absolutely not happy to smile Genuine smile is really appreciated whenmeeting custimers. Food trolley/ drinks came to customers and before we could react it was gone. When we asked them back they were not very happy looking . Seats we not comfortable."
Pros: "The folks at Birtish Air are oh so nice and helpful the nicest I have dealt with flying"
Cons: "Need to charge a few more pounds for their fares so they provide a decent snack and drink had to pay extra for everything"
Cons: "Really nothing"