Cons: "Overall not bad. Food service can be better but it is due to the pandemic currently. Overall excellent flight!"
Cons: "The crew was forced to stay seated the entire flight. They conversed very loudly the entire flight. It was very disruptive."
Cons: "Delayed flight planning - would have been nice to delay the flight before boarding."
Pros: "Crew not so much!"
Cons: "A bit friendlier ...had no ice??"
Pros: "Comfortable Seats. Good cabin service."
Cons: "A no problem flight"
Pros: "Seat was great, complimentary snacks and alcoholic beverage"
Pros: "Crew, exit row seat"
Pros: "Crew was great (once they arrived)"
Cons: "1.5 hour delay added 5+ hours to our travel day. Not fun..."
Pros: "Everything was on time & organized"
Cons: "I had to download that Gogo app to watch a move. That sucked"
Cons: "No WiFi kg was an old plane and the stranger next to me was 6’4” so pretty uncomfortable"
Pros: "The food was amazing. The entertainment system was fantastic. The crew was lovely."
Cons: "The small bathrooms"
Pros: "I did get home eventually"
Cons: "Flight was delayed. Seats are cramped."
Pros: "Flight crew was excellent. We had the emergency exit row so leg room was awesome! Kind bar and soda we good."
Cons: "Flight delay due to the older aircraft and lack of a pilot that knew how to fly it. Bathroom needed some tending to"
Pros: "The airline staff ladies were so wonderful. They were super friendly, efficient, thorough, assited the elderly on the flight, and continuously cleaned the cabin. they helped people organize the bags in overhead ducts and always had a smile. They should be the standard for service on all flights. Excellent job."
Pros: "Equipment felt a bit dated. No entertainment system, which was fine with me. Skipped the offered snack. Just had water. Flight was onntime."
Cons: "Really rough landing"
Pros: "The flight attendant was nice."
Cons: "I was delayed over 2 hours"
Pros: "I love the in-flight movies!"
Cons: "This wasn't pertaining to the flight or airline; but the TSA line was ridiculously slow."
Cons: "I will make it my sole purpose to let everyone I know and review this on every site. Kayak messed up our flights so badly and then would not fix them. I spent 4 hours being bounced between airlines and travel sites just to be screwed with for a mistake Kayak made and would not fix. Worst company ever!"
Pros: "Good choice of video programs."
Cons: "The flight attendant took 25 minutes to appear, and had enough time for one round of service. First class, at least you should get two drinks. Fly basic economy, there just isn’t any reason to fly first class."
Cons: "Direct flight, on time arrival"
Pros: "Normal flight with every seat filled. I liked the icw.cream bar they served."
Cons: "Small seats. Dirty air."
Pros: "i fell asleep until we arrive to STL."
Pros: "I like Delta's onboard entertainment, Delta Studio. I also like that I can use wifi messaging onboard. The flight attendants did an excellent job as usual. I was in First Class so that was nice. I like the ice cream for dessert. I like the snack variety in First Class."
Cons: "For first class the seat pitch is not great. I had a steak, it was dry. The rest of the meal was OK."
Pros: "Great service throughout. Friendly attendants and easy boarding/deboarding processes. Would fly international with them again in a heart beat."
Pros: "The entertainment"
Cons: "Had to pay for bags"
Pros: "Seats and service."
Cons: "After fully boarding the plane, we all had to leave because the air conditioning failed. We've traveled five times on Delta this year and every trip has had a significant delay."
Pros: "Let on time and arrived 30 mins EARLY."
Cons: "Had to pay for meal despite length if flight."
Pros: "Plane is great. Comfortable."
Cons: "The staff at the gate at LGA were not too friendly."
Pros: "I got to destination. Baggage claim was quick."
Cons: "Flight was delayed due to waiting for a tardy flight attendant. Landing felt a little hard. No announcement about baggage carousel prior to disembarking."
Pros: "Fast flight"
Cons: "Long wait in hot plane before take off."
Pros: "For a short-haul flight on a small CRJ, it was the most pleasing and comfortable flight. No delays and everyone was pleasant from ground staff to flight crew."
Pros: "They were courteous and prepared, when they couldn't offer something they gave me options for other things, and seemed genuinely concerned about my experience!"
Cons: "i don't have any real complaints. Economy seating is still economy seating, so those problems didn't go away"
Pros: "Crew was great!"
Cons: "Flight was so short there was no food , drink or entertainment."
Pros: "Good experience overall. Pleasant staff. Movie features were wonderful and helped pass the time."
Pros: "Great (seemed like unusually friendly and helpful) crew. Plenty of carry on baggage room."
Cons: "Seats didn't recline. Plane hot initially and couldn't be cooled down until airborne."
Pros: "Did not eat or use entertainment."
Pros: "We flew 1st class and this was out first time on a 767. Wow! Amazing seats that recline as well as foot rests that extend. USB and electrical outlets, bigger tray tables, massaging seats, etc. I had a special meal request and the flight attendant was very professional and pleasant about it."
Cons: "Nothing. It was great!"
Pros: "Everything was smooth. Short flight, but they offered us refills on drinks, which I've never experienced before. Polite staff, great flight. Thanks!"
Pros: "I liked the in flight entertainment"
Cons: "We sat in the plane at the gate for a hour, boo"
Pros: "Excellent flight. Nice new aircraft."
Pros: "Crew service was excellent"
Cons: "Poor leg space"
Pros: "On time, nice crew."
Cons: "Delayed flight for 6 hrs. and acts like it is just business as usual, perhaps it is for Delta"
Cons: "The flight was very bumpy and didn't have the option to watch a movie."
Pros: "On time"
Cons: "Seat comfort poor. Áisle too narrow. Restrooms too small."
Awful and terrible flight attendants with very poor skills and service and no empathy for the passengers
Pros: "On time/early."
Cons: "Menu items in Polaris."
Pros: "The flight departed early and arrived early, good flight attendant service"
Cons: "Long wait on the cold jetbridge for our carryon baggage, tight quarters on the plane"
Pros: "I had absolutely no complaints about this trip"
Cons: "Electrical service was spotty"
Pros: "Crew was excellent."
Cons: "Seats are so uncomfortable. There is no where to stash your stuff b/c they reduced the size of the seat pocket to the point where you can’t fit anything in it. They are always out of the popular foot for purchase. I have actually started to fly American when I can b/c I’m tired of paying United prices - for what you get it’s not worth it."
Cons: "Luggage took >1hr. Flew w Copa - always got bad seats when on United flights"
Pros: "The flight was delayed so much that we would not make the connection, so United placed us on an American flight coming home more than an hour later. I really got to see how much better the flights are on American:more leg room, free movies. However, United's cookies are much better."
Cons: "The flight was delayed so much that we would not make the connection, so United placed us on an American flight coming home more than an hour later. I really got to see how much better the flights are on American:more leg room, free movies. However, United's cookies are much better."
Cons: "Waiting in aircraft for 1hr 15 minutes before we taxied down n left. Late getting to my connect flight they promised to have a wheelchair waiting for me n it never came. I was lucky to make my connection.."
Cons: "flight was over two hours late because of a late incoming plane. That may be for good reason, but we weren't told until less than one hour before takeoff. It doesn't make sense that the airline just found out one hour before takeoff that the flight was two hours behind. We should have been told sooner about the delay, while we had other choices of alternate flights."
Pros: "Flight was smooth"
Cons: "As I was boarding my carry on was taken and stowed in checked baggage, when I moved toward my seat, I made a comment to my sister, that I didn't like this airline and the stewardess told me that I could get off! This was a private conversation number one and number 2 she could have asked if there was a problem, apologize and try to fix it. But Lorilies behavior was just rude! No wonder united is having passenger issues."
Pros: "That the flight was earlier then Expected"
Cons: "Bag fee"
Pros: "Flight was ok"
Cons: "It was late"
Pros: "Nothing to like when an agent tells you that 8 seats open on plane .but already full!"
Cons: "See above!"
Cons: "Flight was 3 1/2 hours delayed. Missed my original connection. Missed the second connection because (as the attendants told us) they were unable to get ANY flight information to inform the passengers of where their connecting flight was. They were also pretty snotty and acted like it was our fault that we might miss a flight. I'm now sitting in Houston for the final flight of the day."
Pros: "Ease of checking in by phone & printing out board passes."
Cons: "That the ride was so rough. Pilot apologized & said it was just a bad nite. It was a smaller plane so that maybe made the turbulence feel worse too."
Pros: "We got my wife on a plane home in under four hours."
Cons: "United decided to bump some of their glorified bus drivers ahead of me on standby so I had to wait a full four hours in O'Hare listening to some doichebag from LA try to entertain folks at the Goose Island bar with his stories about selling franchises."
Pros: "It was fast & we didn't die we're the only good things"
Cons: "The Flight attendant was rude and mean , the plane was small and old .. But most of all he flight attendant ruined the flight for everyone. I even heard people saying she was mean as they were getting off the flight. I think her career as a flight attendant has ran its course (she was pretty old also)"
Pros: "The people were very nice! The entertainment although not easy to access was free. snacks were meh but ok. They did what they could to make us comfortable after flight was delayed 2.5 hours."
Cons: "The flight was delayed for 2.5 hours was out of the control of the crew. They did what they could. But the plane was cramped. Not enough space. Everyone was cramped. We missed our connecting flight they put us up in a hotel and booked alternate flights. We had to stand out in the cold waiting for a shuttle to take us to the hotel. The hotel staff said more than once they were not prepared for all of us and getting us from airport to hotel and in rooms was almost another 2 hours. That gave us 3.5 hours to sleep before we started in the next journey. Of 4 hours from take off to landing in our home city. I had to pay for my baggage to go onto another airline."
Pros: "The crew and overall experience was very good. Things were on time and communication between crew and passengers was very good"
Cons: "It would be nice if United staffed their check in counter more than three hours prior to the flight or at least told their customers not to arrive more than three hours prior to the flight. We arrived early to avoid lines and congestion due to spring break, TSA, and customs only to find the counter closed."
Pros: "Flight was delayed..boarding for St Louis was one of the worse flights I have ever seen..crew was rude..asked for a juice and she was mad because I didn't finish it..very uncomfortable flight..small plane."
Cons: "Got home"
Pros: "I like that entertainment via WiFi was offered"
Cons: "WiFi message said it was not in service."
Pros: "Great crew"
Cons: "No room on board for carry on luggage and when gate checking luggage it resulted in further delaying me to make my connecting flight"
Cons: "Small Chairs, no tv"
Pros: "I really liked that the flight attendants came through to offer drinks and pick up trash several times and not just once, even after the turbulence that we had. I really liked the alternative wafers instead of the traditional trail mix or peanuts."
Cons: "I have no complaints with my flight, but I would sincerely appreciate if United offered some kind of neck pillow or a thin rolled up blanket for extra comfort on longer flights (5+ hours). These minor comforts are forgotten when packing my own bags when worrying about everything else."
Pros: "Our connection to Chicago was overbooked so United booked us on a direct flight to Aruba instead! What a great treat complete with $40 in good vouchers at EWR"
Cons: "It's 2.5 hours past our scheduled departure time and we're still sitting at the gate"
Pros: "Fairly quick and easy to get checked in and though security"
Cons: "Seating was a bit cramped, good thing plane was not full"
Pros: "United really could have done better informing us of delay, then cancellation. I knew it was likely to be delayed due to weather, and kept checking the status. It wasn't listed as delayed until nearly boarding time, although it seems pretty clear they knew well before that. But SFO was a star. The new decor is sophisticated and comfortable. Bathrooms were like at a swanky night club! Comfy chairs and charging outlets every where. The biggest hit was the Exploratorium installation, which kept my and plenty of other kids entertained!"
Cons: "Wayfinding signage from BART is confusing. BART connection is a pain. The machines in the station only take $1 and $5 bills-- no 20s or credit cards! And no one at BART cares if you are running late for a flight."
Pros: "entertainment on my Ipad"
Cons: "flight crew seemed rushed when serving repeatedly bumped passengers witht the serving cart"
Pros: "the captain kept us informed about the turbulent situation"
Cons: "it was scary"
Cons: "Girl at gate was rude!!! After missing connecting because of Uniteds negligence, my brand new luggage first time used, zipper to main compartment was ripped half way out!! My clothes and stuff hanging out as its coming out baggage claim!!!!!! This was a nightmare"
Pros: "Great flight. Pilot flew away from hurricane."
Pros: "UAL customer service horrible. Would not pay for a hotel room we needed due to UAL canceling our flight. Customer service reps few & far between UAL bus at Terminal C gate 71 at 10p 9/30/2016 had rude employees refusing to acknowledge is or help rather they listened to music on their cell phones. FIRE THEM."
Cons: "The snacks are too small."
Pros: "Ticket price was good"
Cons: "Limited space, food to buy and luggage and entertainment to pay for."
Cons: "STINGY DRINK SERVINGS TINY SNACK BAGS"
Pros: "Crew was attentive. I liked the wifi option to watch movies"
Cons: "Didn't like that I paid to upgrade my seat for more legroom but another person saw the empty seat next to me moved into it without paying and crew did nothing about it. Also paid $50 extra for priority boarding and security but was informed by the airport staff in Aruba that it didn't apply for that airport. Seats are a little tight"
Pros: "Leg room in seats better than on some airlines. Staff friendly."
Cons: "Both flights were delayed. One hour going and two hours on return."
Cons: "Our flight got canceled due to airport issues at our destination. United canceled the flight but had no alternative flights to get us home. Flights the next day were full. Took over an hour with the service desk to reroute tickets to cancel them and to get bags back then took two hours at baggage claim to get the bags back. Customer service was basically useless. After all that, we didn't get any of our money back! I will be avoiding United airlines. Flight cancelation was not their fault but the way they handled the rest of it was embarrassing."
Pros: "The time it took to get there and the jet."
Cons: "After I reserved my seat I was moved to a different seat. On the return flight the flight was delayed for an hour."
Pros: "The young lady who was the flight attendant was very nice and tried to make a very bad situation somewhat bearable. There were a number of children on the flight that she was very attentive to. I hope united treats their employees better than they treat their passengers."
Cons: "The flight was delayed for 4 hours. We were told to proceed to the United terminal in spite of the delay. There seemed to be no effort to inform or assist us. There was very little to do in this terminal but wait to see if our flight would eventually come. There were other United passengers in the terminal who were also waiting for overly delayed flights. eventually, we had a plane that was extremely small, cramped and uncomfortable. United seems to consistently oversell its seats and then tried to get people to give up their seats. Very poorly managed airline with bad customer service. Sadly, I have to say that I have never had an acceptable experience on a united flight. Will NOT take another United flight."
Pros: "Same as above. Did notice the woman staffing the counter at boarding having extreme patience with people's problems and non problems. She was great and deserves a raise. Denver gate B 85 between 1:00 and 3:00 6/15/16."
Pros: "I liked that they waited for me because my flight was late getting in to San Francisco."
Cons: "The service. The flight attendants were rude"
Pros: "No much"
Cons: "Take forever to load. No entertainment. Hard, uncomfortable seats, no food. Kept talking about "premiere plus" benefits. Why does it cost $80 to have not bad service?"
Pros: "flight was on time"
Cons: "airport gate lady would't let me run to the bathroom and quickly return for my checked carry-on for "security reasons." Then I heard about 4-5 people being paged to come pick up their checked carry-on luggage."
The black flight attendant with braids is way out of line. She basically assaulted me by running into me like 3 times on purpose after I asked nicely to be moved due the large man in my isle. She told me no, the plane was empty So this should not have been an issue. She also started an issue with another passenger in a racist manner… also just a tip when a flight is empty spread people out a little bit specially during a pandemic. I will never fly frontier nor recommend it again because of that woman.
Pros: "Very efficient."
Cons: "When diverting around storms, let us know more flight time is involved. Not a peep from the crew."
Pros: "The flight was delayed and seats suck"
Pros: "All of the flight attendant’s jokes! ♥️"
Pros: "The flight itself was a nice flight. The captain and first officer were communicative and the few times we experienced turbulence I felt like they immediately tried to minimize it. I had a good amount of room in my seat (I was not in an emergency exit row) and I had no problems with my luggage."
Cons: "There was a 2 hour delay to take off. When your flight is at 7am and you've woken up at 3:30 or 4 to get to the airport on time, it's a bit frustrating to wait an extra 2 hours to leave. The gate agents were woefully uninformed and when they did communicate with passengers it was vague and unhelpful. The gate agents kept referring to the need for "maintenance" on the aircraft. It doesn't inspire a great deal of confidence in the soundness of the plane to hear that the maintenance crew is trying to "fix something in the cockpit." The Departures monitors and my Kayak app were giving me delay updates before the gate agents were. At one point we switched gates (it was the gate directly across from the original gate) and I watched as passengers at one gate literally traded places with passengers at another gate because the flights had swapped gates. It was comical. Overall, just a disorganized, uninformative, frustrating mess."
Cons: "My first time with Frontier was very impressed the people were great and the was huge. I am 6'3" I could stand up. Loved the trip. You are #1."
Pros: "Crew was good. They were late boarding the plane, but the captain made up the time in the air."
Cons: "There's extra charges for carry ons and beverages Majority of the seats have no leg room No in-flight entertainment or wifi"
Pros: "Easy departure from Tampa. Captain kept us well informed."
Cons: "The fact i got stranded."
Cons: "I booked a flight with them for the Thanksgiving holiday.... I was supposed to travel Wednesday 22 - Saturday to STLand back... I was IMMEDIATELY shocked by only being able to carry 1 personal item... When I found out exactly how small 45 centimeters was...I tried to cancel the trip & be refunded within 5-6 hours.... They told me to fill out a form & return it to them... THEY WERE SUPPOSED TO GET BACK TO ME WITHIN HOURS TO NOTIFY OF THE REFUND AMOUNT & NOT...I REPEAT NOT ACTUALLY CANCEL THE TRIP UNLESS I AGREED TO THE REFUND AMOUNT... I never heard anything from them! I just assumed it was just taking forever for them to approve my refund... Therefore...assuming that the flight was still booked...SINCE I never APPROVED ANY REFUND... I visited kiwi.com several times before the the trip & there was ABSOLUTELY NOTHING informing me of any trip cancellation... I went to the airport... Wasn’t able to board... Talked to kiwi.on the phone... Didn’t find out the trip was canceled until after the boarding was closed for that flight. Ceddrick Jonae firstname.lastname@example.org 415-322-9515 kiwi.com booking number: 4709776 Reservation number (PNR): MEUOOZ E-ticket: 984-7069682518"
Cons: "Flight was abnormally bumpy to the point even the crew mentioned it. I could hear the crew the whole flight chatting and bitching about Work etc"
Cons: "The tickets look like a deal until they charge for every other thing. The information regarding what bag can be carried on without a fee is very confusing. We paid and then saw people rolling cases and putting them in the overhead bin. The seat prices are ridiculous so you don't want to pay for a seat they will assign you for free, I was then told I had to go to the gate to get a seat assignment even though I had already purchased a ticket. I waited for almost an hour before someone showed up. I was told the only seats left were the exit rows. Luckily I am healthy. If I have paid for a ticket Frontier should guarantee me a seat. We had to wait in line even though we had already paid for our bags and some of us went on line and checked in and had boarding passes. Where is the short cut then?? It was so convoluted we will never fly Frontier again. Too much work, let me pay for the ticket and let me have a bag and give me a seat for crying out loud. The flight crew was great. Very nice."
Cons: "The flight was 2 hours delayed, uncomfortable, the loudspeaker was TOO loud, and nothing was free. The only good thing was the price...which isn't always enough."
Cons: "They gave our captain to an Atlanta flight. We had to wait for another captain to get to DIA. Then we got loaded up and had to wait for the east gate to open, then they had to map out another plan I.e., the northeast gate (and that didn't materialize) soooo we sat on the plane until we receive the okay to depart on "the east gate". Which was approximately 21:30. We finally arrived at approximately 01:00 a little more than hour late. It took better than 30 minutes for us to get our luggage. Stupid crazy that a person is paying ridiculous prices for pitiful customer service."
Pros: "Kindness and consideration and the understanding of their staff."
Cons: "Have to pay so much for luggage thought I was really getting a great deal but really was the same as the other airlines give or take."
Pros: "The landing was good."
Cons: "$40 for a carry on? Come on now. $5 seat upcharge because "window seat"? Chairs that don't recline? You interrupt my already terrible nap so you can try to sell the entire plane your "no-black-outs" Mastercard. The cabin was much too hot, people complained and nothing was done -- adding insult to injury, water costs money. Every aspect of buying a ticket is littered with popups to upsell you to something "better" or more "exclusive". The entire experience from buying a ticket to touch-down was dehumanizing and an insult my intelligence."
Pros: "I really did not feel any more crowded or uncomfortable than any other airplane Ive been on. I sort of like that the tray tables are the size of a large cell phone- less bulky than regular tray tables."
Cons: "The crew wasn't bad, just seemed unhappy to be there. There was some confusion with which gate we should be at, changed us three times before settling on the original gate. Boarding was no problem but then we waited without taking off for over 45 minutes. The pilot came over the intercom and informed us that he had no idea why we were delayed to take off, but that he would "find shortcuts" to get us there on time. The biggest gripe that we have is once we landed and went to baggage, several of us waited for golf clubs for close to an hour before a worker realized "they forgot" to turn on the button to allow oversized items to come out. Then she said "sorry I was busy with ticketing and Frontier doesn't have a baggage attendant". I just dont think the extra savings was quite worth the frustration."
Pros: "No leg room. Seats do not recline. Only permitted 1 purse and all else is an extra fee. Extra fee to sit beside your loved one. Not really a good value."
Pros: "The flight was on time."
Cons: "The crew people at the Frontier check-in desk were very unhelpful and rude. We missed our flight because we arrived at the counter to check our bags past the cutoff time to be checked in by 1 minute (due to long lines). That was partially our fault but the representative who was helping us did absolutely nothing to help us problem solve and seemed almost pleased to tell us that she couldn't take our bags. I rarely see such bad customer service. I have heard that Frontier pays their staff very poorly compared to other airlines and I assume this is why the customer service reps are so jaded."
Pros: "I was very surprised at all of the small things and extra charges that you had for the flight. For example, even just paying for a soda on board I thought was a little overboard. And then once my flight was canceled they were of no help on rescheduling my flight and were not able to find another frontier flight for four more days. Myself and others were left to reschedule our own flights without any repayment of the difference in ticket price. I will not fly this airline again I caution everyone else at the lack of customer support and professionalism ."
Cons: "Frontier cancelled the flight. Their alerts to my email came well after I arrived at the airport. The single check in attendant didn't offer an explanation and curtly told me next flight wasn't until 3 days later. Plus, you can never reach a person at customer service they won't guarantee a refund since I bought a discounted flight."
Cons: "Frontier needs a different business model and better customer service instead of all the nickel and diming people. Right now i will never book Frontier again."
Cons: "We did not get on the flight it was cancelled, all other airlines seemed to get in and out of Orlando to STL, but not this one. Our only option was to get a refund which comes in 7 to 10 days, and try to find another flight. The next flight fro Orlando to STL was 4 days later. We were able to get another flight on AA but we had to rent a car and then drive 3 hours to a different airport. I would avoid the provider unless you know that there is zero chance of any delays from any part of the country."
Pros: "Will never fly frontiers again."
Cons: "Waited all night without getting information whether the flight is gonna take off or no. The weather was good. The captain was there also and ready to fly. No one could explain what was happening"
Pros: "Frontier has constant hidden charges. I flew to my destination using my Frontier phone app and when I went to fly back I was not able to submit on Frontier's boarding pass on my phone Frontier phone app. I had to use a computer which caused me to delay my boarding pass and the reason Frontier did not let me get my boarding pass on the phone app as Frontier wanted me to choose a seat and charge additional charges. I did not accept this choice and let Frontier choose my seat for no cost. Frontier needs to change to access your boarding pass on their phone app. I could see the boarding pass on the app after I went into a regular computer and kept saying "NO" to additional cost of baggage and seating cost. The Frontier airlines seats do not recline and are hard plastic seats and not comfortable. (I only weight 125 lbs) Also, during the flight I had to hear the commercial of Frontier credit card commercials over the loud speaker. I wanted to sleep not listen to commercials of their credit card. They charge for all food and drinks except water which is fine since it was only a 2 hour flight."
Cons: "That there is extra cost for everything. Flights are not that cheap. So please do not use doublespeak in how failing to provide the smallest amenity is saving me money. All of it is on flight and people are serving. Not saving me money but your profits increase at cost of goodwill"
Cons: "My partner had a change of plans and cancelled her flight so Frontier could resell her seat. In the process the agent also erroneously cancelled my flight. I did not discover this until I arrived at the airport two hours from home. After an extremely frustrating 2+ hours on the phone with customer service I finally got to Edwin Watkins in the corporate office who made it right by paying for a flight on an alternate carrier. So a big shout-out to Mr. Watkins, but very poor grades for customer service prior to that who offered my non-solutions such as flying out the next day, or a full refund which would have then required me to pay astronomical last-minute airfares on a different carrier. Also frustrating was being told repeatedly that the agent would be back on the line in five minutes and then hearing nothing for 20 minutes or more. Like some other reviewers, I also was not aware of the fee for carry on baggage. I don't object to this approach to pricing, but I think it needs to be very explicit up front. Spirit Airlines uses a similar pricing model but they do a much better job making it all clear to the customer up front. Finally, I gather there are some seats that recline while most do not. I was right behind one of the reclining seats and felt pretty crowed. Presumably this would be less of an issue in rows with non-reclining seats in front."
Cons: "I understand that a lot of flights are charging for snacks and drinks these days and calling it a la carte (to make it sound fancy enough to justify the expense), but it is ridiculous to be expected to pay $3 for a bag of pretzels or a soda on a flight. Hiding that cost in the price of the ticket gives a MUCH better impression than being on the flight and waiting for the long-standing cherished ritual of accepting your meager snack, only to find that you have to pay $6 for it. Between this and the overall discomfort of the seats (they didn't recline, so I couldn't nap), the lack of in-flight magazine (if I can't nap, can't I at least pass the time with a crossword?), the carry-on fee, and the fact that the flight crew reminded us four or five times that they were also the clean-up crew so we should help them out by not littering, it was the most uncomfortable of any flight I have ever taken."
Pros: "Flight was still comfortable, considering we had to fly over a lighting storm."
Cons: "the price for the trip does not include that you have to pay for Carry-on, and seat assignment, which is an odd expense to passengers. Especially for shorter trips with the round trip the carry on charge would equal up to at least $60. Which would equal to another airline who is comparatively better especially because those airlines aren't worrying about charging the customers for every single thing. So even though I comparison shop for my ticket, by the time I paid for these additional fees, I could have purchased a ticket from another airline for less money."
Cons: "Didn't knno I would have to pay for seats, and carry on luggage. Seats were small and chintzy."
Pros: "Smooth flight and excellent recovery from a strong gust of wind seconds before touchdown."
Cons: "Had to pay for snacks. No entertainment that I was aware of."
Cons: "Seats. No free drinks or snacks. Charge you for closer seats and carry ons. SWA doesn't charge for any of them. I will look harder before flying with Frontier again."
Pros: "Just not a good airline anymore. The seats are so uncomfortable. Would never take Frontier on anything longer than a two hour flight. They were delayed 45 minutes. Wasn't given the option to pick my seat so ended up in the 41st row "window" although there is no window in that row. No more directv, so entertainment is no longer. No leg room. Just a bit disappointed and not crazy about their makeover. I guess they had to do something drastic to stay in business but I will only fly them as a last resort."
Pros: "It was a direct flight"
Cons: "That they charge for luggage and while boarding it looked to me as if anyone could have brought a carry on and they wouldn't even noticed or checked to see if it was paid for... so why bother charging!!"
Pros: "The price was excellent and staff very friendly. Landing in STL was very smooth...pilot did a super job."
Cons: "There was a mix-up in the baggage loading, thus we were delayed about 40 minutes or so...it seemed longer since it was a late flight. The attendants were very nice, air-conditioning made it all comfortable during the long wait. I totally understand how accidents can happen and I think the crew handled the delay very well. The attendant was very nice and during refreshment service, my daughter asked for 2 glasses of water and she gave them to us. We had not planned to be on the plane so long so I had not brought along anything to drink. All in all, it was a good flight. Thank you."
Pros: "great flights with Frontier from Orlando to St Louis and back! Staff was very friendly, plane was clean, flights were on time, checked bags ready quickly and I was also happy to select the seat I wanted with many options available. Will definitely fly again with Frontier, hopefully from Orlando to Denver with my family in the near future! :)"
Pros: "Nice clean plane, friendly staff"
Cons: "Having to pay for checked bags or carry-on on my return flight from St louis"
Cons: "Late departure , 1.5 hr wait just to check in your carry on bags and had to pay 40 dollars for each bag. Kayak should also give us heads up that this flight charges money for all the bags including cabin bags. This looks cheap on kayak lust but is more expensive than otherw due to baggage charge. I am never ever going to fly this airline again."
Cons: "We had a problem with the air on the plane and they had the plane half loaded before they made the decision the debate. Told us that it would be about An half an hour, then we had to go to a different gate. It was a big mess."
Pros: "The flight attendants did a good job."
Cons: "It was annoying to have to pay a $30 baggage fee on the way there and on the way back. Also, they offered no movies or entertainment on a three hour flight."
Pros: "The lady in the baggage claim department was very kind and called when she said she would. They found my luggage and delivered it to the hotel."
Cons: "They lost my luggage."
Pros: "I loved the price of the tickets. My children spend the summer between Iowa and Alabama. So we travel a lot. I normally drive to Kentucky to meet up with Grandma to let them go north for part of the summer. However, this year I have planned a honeymoon, and even planned going to Virginia two weekends back to back. I thought I would fly to St. Louis from Atlanta to cut down on the driving. (I tend to get sick on road trips anyway, a flight would be nice). I found these tickets for around $50 each. I needed 3. Got them. The flight to St Louis was quick. We landed 20 mins ahead of schedule. (Made my return trip great as I was back on the same plane and was sorta freaking out about making it back to the gate in time) Landed in St Louis walked to baggage claim met up with Grandma returned with time to spare. The return flight was the same. I did not like the seats. I ended up with a massive migraine no fault of the airline but I would have loved to have been a little more comfortable. It has been a long time from my last flight and this one. The price of baggage went up. (As well as tickets which is one reason its been a while) I did notice that the airline is wanting you to prepay for baggage when you purchase the tickets. In the long run makes in SO MUCH EASIER! And with the most recent issues with TSA and getting through security that speeds things up. I paid for one checked bag. And using the frontier site was cheaper than I would have been charged at the airport. Overall I can't complain. I did make it to and from my destination on time and safely. My bag was in one piece. The seats not being the best is a minor detail. Oh. And unlike some of the other flights this one did not offer free drinks and snacks. I've flown Southwest, and Delta I was offered a soft drink and a small bag of something. I was offered to purchase these from this line. Found it odd."
Pros: "The cabin was clean, and the staff was friendly."
Cons: "I was disappointed in the surprise costs of luggage. I packed everything in a carryon so that I wouldn't have to pay for a check bag, but turns out a carry on costs $40 at check in. I understand it was a cheap flight, but I may have made a different decision if I knew there was an extra hidden cost of $80 round trip. On other notes, on the first flight of my two, the plane was swerving back and forth on takeoff and landing. The weather was fine, and I've flown plenty enough to know this wasn't normal. My second flight was fine. It was on the same plane, but the crew changed, so I guess it was pilot causing it to be this way? The seats were uncomfortable in coach for long periods of time compared to other airlines, and did not recline."
Pros: "Crew was friendly. Plane was clean."
Cons: "When booking and checking in, no opportunity to enter Known Traveler ID number, so did not get TSA precheck. No information when booking about additional charges - $30 for a carry-on bag?? additional fees almost doubled the price of the ticket. On the flight, the volume of pilot announcements were very loud, crew said it was a new plane and the volume wasn't adjusted yet. I have never been on a flight where I had to pay for water! I have since learned Frontier doesn't allow TSA precheck - will never fly this airline again for that reason."
Pros: "Cheap flight, I caught on ahead of time the extra pricing for luggage and planned accordingly. Smooth landings on both flights and they arrived on schedule."
Cons: "Seats weren't great on comfort."
Pros: "Never flew with any other airlines aside from United until I flew for the first time with Frontier. I have to say, I had a pretty good experience. I didn't expect the best accomidations compared with a major airline. But for a budget airline, I'm actually surprised and happy that there was a straight flight from MCO to STL. I couldn't find other airlines with a straight flight. I also loved how helpful the ticketing personel and boarding employee helped me out and answered some of my concerns. They were super polite and quick to help. They also had a very relaxed/laid back attitude I liked."
Cons: "I understand it's a budget airlines, but I didn't like the fact that you aren't allowed a carry-on item unless you purchase one. Most other airlines would allow one free carry-on and one free personal item. Due to this, I didn't get to pack as much as I needed for my trip. And also, it was not informed that guest had to pay for a carry-on. I was lucky enough to call the hq a day before my flight. It just so happened to be one of my concerning questions. The flight attendants were overall okay, but there were some instances that I felt they were incompetent but also not as thorough. I had trash to throw away and they passed me 3 times before I was able to throw it away. Plus I turned on my assistance light so they would come pick it up, but it took them a good 15/20 minutes to finally check in me and by that time my trash was already picked up. The seats and trays aren't as comfortable as I hoped. And I get it's a budget airlines, but that's also the reason why my flight was less comfortable or entertaining."
Pros: "The crew was very professional and very nice. The equipment was new and clean, which is also greatly appreciated. Excellent job in these two areas."
Cons: "Absolutely do not like that Frontier Airlines does not offer TSA Pre-Check service for its passengers who are enrolled in the program. I was not aware of this ahead of time, but it was confirmed to me after looking at my ticketing and speaking with several TSA agents from my departing airport, Orlando (MCO). They said Frontier is one of the very few carriers that do not participate in this program for some reason. I would love to know what that reason is? This is a very important feature for me. Without a good reason for not offering this service, I must say I am far less likely to chose Frontier in the future, along with having to make recommendations to my colleagues to avoid Frontier for this reason for their travel needs as well."
Pros: "Considering I almost didn't get a seat in the plane even though I paid for my flight prior to the fly day, there isn't much that I did like. However, I do realize that it was not any of the crews fault. With that being said, I loved how informational and informative and polite the flight crew was. Even the pilot had great communication with us and the flight attendants."
Cons: "Well where should I start. Talk about delay and they wouldn't even up date up on the delays either. When I would walk up to the desk and ask he was too busy to answer any of my questions. I also got there early and I aparntly didn't have a seat on the plane! I was going home to supruze my father for easter and there was no way I could have gone any later. I waited for everyone else to line up and go inside and get their seat because I noticed that my ticket has NN on my seat number and my zone was 99. This is very uncalled for. Considering that I payed an outrageous cost for one damn flight to Illinois in which I know you all do every night! They closed the doors to the hallway to the plane and informed not only myself but 3 others to go to the desk and they would figure out what they could! THERE WAS A WOMEN WHO HAD BEEN TRYING TO GET HOME FOR 3 DAYS. So you obviously had screwed her over and now you were about to screw all of us. Now I will say yes I am very upset with you at Frontier. But I was not about to take it out on the people working at the airport. The companies practice of overbooking is unexceptable during this time of year, Easter weekend, and not saving a seat for a women who has been trying to go home for three days. I am very upset and my ticket was very overpriced. Specially for how I got treated, due to he overbooking. Now they had one seat saved/ left over and because I kept my calm and didn't yell at your workers inside he airport they offered it to me. But if it was not for my calmness I would not be home with my family. That right there is unexceprtable!"
Cons: "Worst experience ever. I am a frequent flyer and I will NEVER give frontier my business again. Our flight was delayed without explaination... Hidden fees... I paid $350 to bring 3 bags. And I had to pay for my seat... ludacris... I was 45 minutes early for my departure and was told I was 2 MINUTES too late and I could not board the plane. ZERO courtesy, compassion, or help from the crew. They gave me a blank stare as I balled like a baby (Trying to get home to my infant son) ... Proceeded to tell me there was nothing they could do and that for $200 I could fly home the following night!! 200 dollars for a flight I already paid for!!... They even charge for WATER for crying out loud ... I could go on... pitaful."
Pros: "Seats not comfortable at all."
Cons: "Poor customer service. No representatives available to help customers get through customs in Aruba. There were at least 6 stages of lines people had to get through just to get to gates. Arriving at airport 3hrs 3min early doesn’t guarantee that you will make your flight."
Cons: "Way too many passengers"
Pros: "The boarding process, professionalism, agents at ticketing counter, smooth flight, good communication on board"
Cons: "Better priced refreshments. More comfortable seats"
Pros: "Our flight boarded and landed on time."
Cons: "Seat comfort, complimentary snack and drink would be great even if it was just water, flight attendants were not very friendly. Not the crew on our planes fault, but we were stuck taxiing for over an hour...nearly missed our connection, checked bag didn't make connection."
Pros: "On time. Very polite. Easy to check in and board"
Cons: "Very uncomfortable. Terrible seats."
Pros: "Great rate and good flight."
Cons: "One of the pilots blocked off the front bathroom for literally 15 mins so he could flirt with the flight attendant AFTER he already finished going to the bathroom. Caused a huge line in the back bathrooms and my wife to be discomforted."
Pros: "The cost"
Cons: "The seats they don't have much room or move at all"
Pros: "On time flight"
Pros: "Ease of travel"
Cons: "Extras that I didn't know how to navigate as a first time Spirit passenger"
Pros: "The flight crew were awesome"
Cons: "The delays AND the gate changes back and forth to opposite directions of the terminal"
Pros: "Buyer beware! You will spend more money in th he ling run and the whole company culture is just toxic!!"
Cons: "Bait and switch tactics, horrible customer service, dirty planes and very inflexible. Go to any other site."
Cons: "The flights are always delayed for what seems to be no reason."
Cons: "I wasn't flying to hawaii"
Pros: "Staff Smooth Flight Interior of plane exceptionally clean."
Cons: "A little pricey for carry-on."
Pros: "Everything, love the way things are done, very nice people, flights are comfortable"
Cons: "There's nothing I didn't like"
Cons: "Was very upset with being hit with a $50 baggage fee."
Cons: "worst airline they offered me a $7 compensation for a 4 hour wait at Miami airport"
Cons: "They didn't board me"
Pros: "The ticket price. The customer service was pleasant and accommodating, while maintaining efficiency. No significant schedule delays."
Cons: "The flight crew offering credit card applications while the aircraft was in the air. I felt it was an inappropriate time and place to consider acquiring more debt."
Cons: "The employees at check in were rude. The plane was making a noise like the engine needed to be checked."
Pros: "Price was very reasonable. Seats were reasonably comfortable. Flight attendants were friendly."
Cons: "We arrived on what was apparently a very busy travel day for a 7:20 flight over an hour before the flight. Once we arrive at the terminal there was a line outside the terminal including hundreds of passengers for various flights covering the entire sidewalk outside the terminal (FLL). Thankfully we were pulled out of this line due to our flight leaving within about an hour to a shorter line to check in our bag (which still moved incredibly slowly). Once we were all checked in including our bag we lined up at security. There a woman asked for anyone going to our destination at which time she we acknowledged us looked at line ahead and turned away never too acknowledge us again. We went through the security line and were on our way to the gate within the time limit. Then we walked through the terminal to our gate which was apparently at the further possible gate from our assigned terminal (with my elderly parents who weren't able to walk at a quick pace). During our long walk to fare there wasn't even one announcement about our flight completing boarding or announcing that this would happen soon. Once we arrived at the gate another woman told us the doors were closed and no additional passengers were to be allowed in. We understood that despite the ridiculous security line and distance to the gate that we did not arrive on time and were turned away. This is where I felt that the gate associate acted unprofessionaly and allowed 2 other passengers to board even after turning us away. I asked why, despite the doors still being opened for these other passengers, that we were turned away? The woman said she couldn't help us and that we would be allowed into the next flight. We returned to the terminal for rebooking and waited almost 2 hours on line to get on the next flight. At this point we were told that all flights were booked until at least 24 hours later. Then we switched our flights to an airport about an hour away (PBI) to land at an airport two hours from our original destination (ACY instead of LGA). I'm the end we spent the entire day traveling. I would understand that we weren't at the gate by the designated time (due to the ridiculous check-in line and security line) but the part that infuriated me was that 2 passengers were allowed onto the plane after we were turned away. I felt that because I didn't yell or whine, my family weren't allowed to board the flight and the two passengers who did argue, were allowed to board is a poor business practice and disrespectful. This was compounded by the poor attitude of the gate agents and the fact that there were no announcements made about our flight."
Cons: "The worst airline. I was treated badly all the way from Aruba to Denver. They had my flying for 3 days to get to my destination because they delayed the first flight and couldn't make my connection. Their customer service was awful, they scream at me if I didn't like their suggestion and threaten me that I would end up without a flight if I didn't want to do what they suggested. They racially discriminated me and other passengers at the baggage service area. They were the worst company over all!!!"
Pros: "Nothing this airline is a joke."
Cons: "I've never seen a line so long. 200 people. Two workers. So much confusion. You can't scan your boarding pass from your phone. You can't be checked in at certain lines without your bags being already paid for but they don't tel you that. Rude baggage handler. Asking me about why my suitcase couldn't stand up (um, hello I'm not a physicist I'd imagine there's stuff in it) ordering me to move but not telling me where to go instead. I'd have missed my flight if spirit hadn't realized they needed to let the flights leaving 1+hours cut to the front. Workers don't provide solutions just gruffly tell you what you can't do. Oh and not one of their workers in the middle of this 200 person line moved with any purpose whatsover. Even AFTER they realized how soon my flight was leaving. They moved SLOWER. I will NEVER be a spirit customer again. I will gladly pay any amount of money to avoid this atrocity. No food. No reclining. Every additional anything costs 100% more than it's worth. This flight didn't even offer food which they charged four dollars for in another flight. Pretzels. Four dollars for pretzels. The hatred I have for this airline is endless. Tacky useless waste of everything."
Cons: "Dirty seat pocket. Plane is just dirty. Too cramped for a six foot man like myself."
Cons: "The overall flight was OK but I will never use spirit again."
Pros: "Clean affordable room. Friendly and helpful staff."
Cons: "The seats were uncomfortable, they charged for carry ons and even peanuts on the flight. We were two hours late on the way to Vegas. We sat on the tarmac for and hour while our plan wouldn't start...3 times!"
Pros: "Stewart on speaker was entertaining"
Cons: "Seats not real comfy."
Pros: "On time."
Cons: "No water offered."
Pros: "The fact it was direct."
Cons: "Seats uncomfortable. Cheaper fare, but it wound up expensive. $50 for luggage and $18 for a seat EACH way is very pricey. Not even water was offered, $3.50 a bottle could be purchased."
Pros: "On time, good flight, nice crew."
Cons: "Should have flown United or American...even though their fares are more, the baggage fees are reasonable compared to Spirit."
Pros: "I did not like one single thing."
Cons: "Where do I begin with what I did not like? I actually considered NOT responding or offering feedback because I do not believe SPIRIT will make ANY changes. 1. Are you kidding me? Cats getting loose in the cabin; yapping dogs barking throughout the flight? How does this serve your PAX? Especially a late night flight when pax are sleeping and others have cat allergies? Your FAs who are primarily available for safety is looking under seats with a flashlight to find the escapee-cat! 2. Cabin temperature so cold my seat mate and myself could not get comfortable. I asked the FA if she could adjust it to something warmer and she said "sure" but again it was so cold several pax were reaching for their bags and taking out whatever clothing could help them stay warm. 3. Food? What food? Paying $4 and $6 for snacks! Pure and simple price gouging. Shame on you. 4. Paid ahead for two bags. Ended up needing to check only one bag and the ticket agent assured me there was nothing she could do to refund the additional (unneeded) fee for a second bag I did not need to check. Really? I am sure if I owed SPIRIT even ten cents you'd come after me for it. 5. Overheard FA talk about the pilots on a flight she had worked over the 4th of July allowing the FAs to sit in the cockpit during a flight and watch the fireworks. Reallly? On a part 135 flight with a full cabin of pax? 6. Heard same FA talking about being relegated to reserve lines out of LAS and how unhappy she was about the inability to bid a line. Seriously? Where on earth is your employee's sense of professionalism? 7. Older male FA working the flight in the front section and handling "food" while coughing and hacking and blowing his nose throughout the flight. NOT once did he wash his hands. NOT once. I find this especially lacking in decorum since he was handling food and in close proximity with pax. My family and I log hundreds of thousands of miles flying each year. I will never fly SPIRIT again. Never."
Pros: "nothing about it,"
Cons: "overall service"
Pros: "The value of the flight. You really can't complain much when the fare is so low. The plane was very clean and the on board crew were friendly."
Cons: "A last minute gate change had me sprinting to a totally different terminal. Since it costs to have the agent print boarding passes, I printed mine the day before. I wasn't notified of the gate change via email or anything. I researched flying with Spirit before hand so I expected limited leg room and uncomfortable seats. It was a short trip so again, I really couldn't complain. Do your research and just be prepared for anything!"
Cons: "Flight delay. No bathrooms. No entertainment. No room. No food."
Cons: "What a terrible company and flight. Badically the worst all around."
Cons: "The comfort of the plane is bad. So is the service. We had to pay a 85 dollars fee for our 45 pounds luggage... The desk agents are mean, do not accept cash when the automatic counters say you can pay with cash... I had the worst experience in my life and I am a frequent flyer. We also had no windows in our row and no reclined seat for a 5 hour flight...."
Pros: "Smooth commute, great pilot and crew members."
Cons: "The flight lost my bags even though we never changed planes."
Cons: "The fact that i was pushed out till 1055pm makinf me miss transfers and work."
Pros: "Everything, $55 per carry on is totally ridiculous. Web site is a diseaster, flight attendents were clueless, communication was non existant...Total Nightmare...told everyone to NEVER fly Spirit..you sooo need to get your act together"
Cons: "Everything about this airline."
Pros: "The flight was fine"
Cons: "The check in at ohare before going through security was terrible. There was a line of 6 people and 3 people working the counter- it took over a half hour. They were extremely slow, unmotivated, and overall unpleasant. They were rude, telling me I showed up late and that I should have showed up at the original flight time even though I had gotten an email that morning staying my flight was delayed. I'm not sure why you would show up for the original flight time when your company emails the passengers to notify everyone the flight is late."
Pros: "I like that it was a direct flight from BWI to Fort Lauderdale. We landed early. The seats were somewhat comfortable. The plane was not packed."
Cons: "I had to pay an additional $90 for my luggage. I was under the impression that I was getting my ticket for a good deal until I realized I had to pay for my luggage separately. They charged for drinks and snacks on the plane. A man next to me said he paid extra for more leg room but his seat was the exact same as mine."
Pros: "Friendly staff"
Cons: "There's a a rule that states you can't check in after 45 minutes before your flight. That's annoying and unnecessary. I've ran late before with other airlines, but was able to check in and easily go get on the plane. Even if I didn't make it though because going through security took too long, what's the problem with the agents at the gate having to look for my next flight option? Because of this rule and me running behind for my 9:10 am flight, I missed it, and I had to wait 10 hours in the airport for the next one. Next time I fly, I will be avoiding Spirit airlines if it comes up as an option."
Pros: "The price"
Cons: "Unorganized, delayed on both flights, charged for carry-on bags"
Pros: "Earlier in the day I was having trouble checking in and tried to call Spirit for help. It took me a long time just to figure out how to get to a person to speak with and got the message that I might be charged to speak with someone. I hung up. I can't recall having to pay to speak to an employee at any other business. The flight was delayed. 4 hours. They told us it was because of a thunder storm, but later admitted it was a problem with a flight attendants seat. When I got a chance to order a drink I was told they no longer carry scotch. Your tickets may be cheaper, but the experience is not worth it."
Pros: "The price is good. If you want frills, you pay for them. The ticket agents were good to me and took care this being my first flight.Because my flight was delayed they issued a voucher for another future flight, which I will be using. Go Spirit!"
Cons: "My plane was cancelled and I had to wait until the next morning to leave, inconvenient, but they booked me on the next available flight out."