Daily cleaning, installation of cabin HEPA filters on flights from Asheville to Southeast Asia
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Scores according to KAYAK customer reviews
Pros: "Wifi !!!!"
Cons: "Bigger seats"
Pros: "Tripulación muy atenta"
Pros: "The A330, despite being an old plane, had really good recline."
Cons: "The entertainment was very outdated."
Pros: "Too crowded"
Cons: "One more staff will be better"
Pros: "The service as usual on Qatar is excellent"
Cons: "2-2-2 setup is old style for business class and while the seats were nice it means either you are stuck by the window or need to move to let others out in the aisle"
Pros: "All crews are helpful especially to parents traveling with young kid."
Cons: "More variety of food would be great"
Pros: "Good Service.Efficient"
Cons: "No Phone charging facilities on back of the seat unlike other Qatar aircraft."
Pros: "The Crew was amazing. The Seat were the best Selling point fort business class"
Cons: "More space for the arm rest ans legs space"
Cons: "Very poor meal for vegetarians on one flight (toasted veggies on a tiny round bun)."
Pros: "Good service/Crew food quality and choice good."
Cons: "Need more choice of British TV Programmes rather than American"
Pros: "Good entertainment."
Cons: "Very cramped seating."
Pros: "Good leg space, friendly crew, excellent plane."
Cons: "This is for ALL airlines: It takes so long to get off the plane!"
Pros: "Plane was very empty so it allowed us to spread out."
Cons: "Cabin noise was loud. There was a high pitched whine throughout the whole trip."
Pros: "Went out of their way to be helpful"
Pros: "Gave food vouchers due to extended layover. Marché food quality is average at best."
Cons: "Biggest problem was late arrival, missing connection. Lateness caused by them at first, then a departing passenger caused further delay. But they were late to begin with. Next problem was their REFUSAL to give me an aisle seat. I reserved an aisle seat originally, aisle seats were available when I tried to change, but agent REFUSED to accommodate me with either aisle or window. Sat in middle with huge guy next to me. Very uncomfortable. Food was mediocre on this leg. Oh, and late departing AGAIN. Will seriously look for other options on next trip."
Pros: "Plane was clean and modern. Staff was very courteous. An overall pleasant flight."
Pros: "Crew were good, food was decent"
Cons: "Equipment/electronics was a bit dated."
Pros: "Video on Demand at each seat in coach. Friendly staff. Also patient staff, what with the languages they have to cover with each flight. The airline goes everywhere so it’s impossible to say what anyone will be speaking."
Pros: "The visit to the lounge is always refreshing. The service at the shower area is great however policing of people using phones in the quiet zone should be enforced"
Cons: "The good got used a bus gate which is acceptable however this typically takes additional time if there is a connection flight"
Pros: "Seats were comfortable, they were aware of alternative meal requests, professional, comfortable temperature"
Cons: "When dropping my bag at check in counter, the employee at the counter asked, somewhat intrusively, what the extra fee I paid was for. When I told her it was for the Al Mourjan lounge in Doha, her facial response and attitude came across as judgemental, and was not appropriate"
Pros: "Individual service, happy and natural looking crew, comfort and company aim."
Pros: "The flight attendants were very friendly. On the flight, snacks and drinks were bright by every hour or so and the meals were plenty of food and tasted good. I was given a bag with eye cover, earplugs, socks, face wipes and ear phones. Entertainment was good as well. Qatar is an amazing airline. Wish we had something like this in the States!"
Pros: "everything went smoothly, no delays, boarding was easy and quick"
Pros: "All around great airline. Comfortable for super long flights and completely accommodating."
Pros: "Flight attendants very nice"
Cons: "Boarding at JFK. PHONEY wheel chair users. Saw a woman with one leg who.REALLY needed one tough it out while others were just lazy. I saw them walking after wards. They just don't want to wait in.line. Handicapped should have wheelchairs but once they have them they should wait like everyone.else"
Pros: "Films Service"
Cons: "Not enough films"
Pros: "Heavenly for an airplane ride!"
Pros: "see above"
Cons: "see above"
Cons: "Crew is meek and doesn’t smile or try very hard. Flight was FULL of nasty Russian tourists. Miserable experience"
Pros: "Good, drinks, service and entertainment system."
Pros: "i do like service in plane and at the counter no problem with baggage.all ok.thank for good service.sincerly vladimir hodan"
Pros: "Loved the food and entertainment."
Cons: "Not enough leg room and space between the chair in front."
Pros: "Stopover in Doha fun. The people are so friendly."
Cons: "Crew nice alway take care customer"
Pros: "The flight attendants was nicer on this flight then the US to Doha flight"
Cons: "Seats were not comfortable"
Pros: "Could not be more impressed with the airline, absolutely would recommend to anyone!"
Pros: "Comfortable seat and good service"
Pros: "In-flight entertainment is excellent. Some of the grew also excellent. Had excellent seat 68d. Lots of leg room. Aircraft looked brand new."
Cons: "6 hour delay with no explanation. No apology. Stuck in transit with nothing to do. Not impressed at all. Boarding also delayed. Food on this flight was very poor."
Pros: "Comfortable, attractive, nice music, good food, nice crew, on time, easy takeoff and landing! What else could you ask for? ;-)"
Pros: "Nice and spacious aircraft."
Cons: "Some confusion on Hindu meal and vegetarian meals."
Pros: "Qatar airlines was awesome! Comfy seat, great headrest, lots of entertainment options and decent food all on a very short flight. Would definitely fly this airline again!"
Pros: "Overall, an excellent short flight. I was flying with oversize luggage (bicycle), which is offer a hassle. The ticket agent took care of it without issue, and it arrived safely. Food was OK. I would try Qatar for a long flight if the opportunity arises."
Cons: "Boarding was chaotic. Everyone just queued up instead of using zones, etc."
Pros: "The staff"
Cons: "I thought the flight was fine :)"
Pros: "Attentive service ready to appease any request very clean toilets"
Cons: "Type of aircraft Films Selections in particular World Group not changed much since April"
Pros: "I will fly Qatar again"
Pros: "Top notch service by Qatar airline. They accommodated us. We don't eat beef or chicken and didn't know you could request vegetarian online before flight. They found a fish meal and informed us to apply for meal online."
Cons: "Seats too close. Person in front was in our lap almost."
Pros: "The entertainment and food was great. The service as well. They are very attentive to any request."
Cons: "When it was time to leave Doha, Qatar there was a massive delay which caused us to be late for any upcoming transfer in BKK. That told me that my would be delivered the next day. I am currently trying to figure out whether they have my bags or not."
"The gate crew at Asheville was very friendly and on top of letting passengers know why things were being delayed. The air crew was friendly. The delay experienced through American Airlines (American Eagle) was inconvenient and made for a long day without any sleep. The flight was smooth. However, the seats were obviously in need of new cushions. They were hard and uncomfortable. The aircraft was clean, though."
Cons: "I arrived on time to make my flight yet was denied the opportunity to board. Resulting in me being unable to do my lecture for UCLA and being late to my aunt’s wedding."
Pros: "Great crew"
Pros: "On time"
Cons: "It was all good"
Pros: "Signs etc were clear. Emailed for delay."
Cons: "Flight was delayed with little explanation to why."
Pros: "Everything was seamless."
Cons: "Super hot inside the cabin and little we could do to lower the temp"
Pros: "Fast boarding"
Cons: "More snack choices"
Pros: "Direct flight and good personal service provided by crew."
Cons: "Flight was delayed and overbooked causing further delay at departure gate. Plane is small and cramped."
Cons: "Be on time. Also we sat in first class and it would be nice if the center counsel was smaller giving the passengers more seat room."
Pros: "great trip"
Pros: "The crew was amazing"
Cons: "allow us to choose seats without financial restriction"
Pros: "On time"
Pros: "Staff were friendly and efficient"
Cons: "No snacks because of short trip, so can’t rate properly."
Cons: "small plane"
Pros: "The crew and entertainment were good."
Cons: "The comfort was not the best, tiny middle seat. He worst part was the delayed. We ended up boarding 3hours late in Dallas for the Paris flight."
Pros: "Crew serving was bad"
Cons: "Quality of food not good"
Pros: "They kept on schedule. We"
Cons: "I was not notified of flight changes and until I called the Airline my husband and I were intended to sit far apart. I booked this trip back in Jan. and we were supposed to be across the aisle from each other. We ended up in the last row of seats of both flights. We never knew of the changes until we tried to get boarding passes."
Pros: "Friendly flight crew and boarding agents."
Cons: "Entertainment system on the Boeing 757 was not up to par compared with other international flights that I have taken in the past."
Pros: "The trip was easy and the time very good set!"
Cons: "Flight delayed by 35 minutes"
Cons: "Too cramped."
Pros: "The staff was nice and the pilot tried his best to keep us informed."
Cons: "Flight was delayed by 50 minutes. Then once on the plane we were stuck sitting on the plane for hours. Didn’t end up landing in ATL until 1:45am. And then had to wait another 15-20min for them to open the door and bring the ramp to get off the plane. Horrible and exhausting experience!"
Cons: "Flight had a 4 hour delay - and an additional 2 hours on the landed plane before we were able to get off = massive 6 hour delay. Not cool!"
Pros: "Leg room between seats"
Cons: "Temperature in the aircraft was extremely cold and when I asked the stewardess for a blanket one asked the other if there was a spare blanket and very bluntly answered no. Only toilet in economy class was cloughed up and was not functional therefore a very disgraceful situation, they sent me to the other toilet in 1st class area and there I notice several blankets on empty seats after I was told there weren’t any spare blankets."
Pros: "Oh the crew was very pretty. They spent more time on themselves their hair their make up and on their phones than they did the entire first class. Check our flights and miles. We fly AA ALOT for ourselves and other. WCB4350 Shipman. We don’t complain ever. But when you spend what we do and only just get your first drink with your dinner in the air is utterly ridiculous. Never got a clean up or a second drink. Had to interrupt the glam squad from their phones and make up bringing them our dirty glasses and trash asking for a second drink. Not impressed with this crew at all! Normally AA IS TOP KNOTCH. So it sets the standard that we’ve been accustomed to however complete and total letdown on this flight"
Pros: "When the lettuce looks like the salad you forgot to put away last night you know it has been around and about too long! Pity!"
Pros: "Smooth and very friendly service!"
Cons: "this flight was delayed going both directions."
Pros: "Everyone was friendly"
Cons: "Very tight fit."
Pros: "That the staff at American Aiirlunes were helpful in getting me to my destination."
Cons: "Flight was delayed and then canceled!!!!! I missed my connecting flight in Miami."
Pros: "How expedite everything was and how helpful the aa personnel at the airport were. Flight attendants were efficient and friendly."
Pros: "Our family was spread over the aircraft and American Airlines seated us together! The food and inflight movie were great! It was an excellent experience."
Cons: "Was a bit difficult to book through Kayak. I then had to call American Airlines for everything else, and next time I'll do that instead."
Cons: "delayed on the plane"
Pros: "Boarding was smooth, staff was responsive and we arrived early. Basic flight - not bad and nothing wow."
Pros: "We arrived safe."
Cons: "The plane had been on the ground for 6 hours prior boarding time, yet we leave until 1 hour late. Waited for the food to be loaded and then waited for paperwork to be signed. Really?"
Cons: "Old plane, no entertainment"
Pros: "The AA staff was very friendly. The flight was late due to weather however it did not affect our connection. I believe I paid more more my seat class which proved a power outlet."
Cons: "I really couldn't rate the food or entertainment because there wasn't any."
Cons: "Our flight was delay for about 3 hours."
Pros: "I liked that the boarding was efficient."
Cons: "I didn't like that the departure time was delayed because it caused be to miss my connecting flight."
Pros: "Have a great trip without any problems."
Cons: "Flight was four hours late departing. Pretty much ruins the whole flight."
Pros: "Check in Miami Stewards Miami Quito portion"
Cons: "Being 3 1/2 hours late from Quito to Miami Being delayed from Denver to Houston and switch to United to coach seats, they did give us coupons though, but after the fact . Luggage arriving late from Denver, customer service didn't have a clue were the luggage was. As we were leaving to come back next day the luggage, we saw it in a carrousel, and pick it up. Republic flight from New Orleans it's not worth it the business class, very poor service ."
Pros: "Almost half empty cabin made this a very pleasant flight!"
Cons: "Food on AA was mediocre as usual. Edamame salad was nice and fresh for a change. Desserts are now prepackaged wrapping similar to candy bar..."
Pros: "The crew kept us informed as to why we didn''t leave the gate on time; they served beverages and snacks in an efficient manner. Once we got to Dallas we were early, he made up time in the air and the captain informed us that the gate was not ready to receive the plane. We waited about 15 minutes and then we got to the gate."
Pros: "The flight was cancelled. There was not pilot"
Pros: "The seats were comfortable and big enough for large people. That crew and flight were on time and pleasant."
Cons: "I called to change my flight and the charge was outrageous. I fly often and other airlines have made changes with low fees. The the man on the phone with me was hard to understand because of his accent and was rude."
Cons: "The boarding process was a mess. The terminal was crowded and there was no clear line to board."
Pros: "Upgraded inflight entertainment had more free movies tv and games. Seats had limited recline range and were thinner and harder. Food choices were good and aisle service was typical of today's coach. Enough room for overhead even in boarding group 2. USB adapters in each seat"
Cons: "Flight was delayed one hour ten minutes due to a late plane arrival."
"My first plane had technical issues and never took off but after hours, the original flight just kept getting delayed and delayed without letting the customers have the updated information or rebooking them. I only made the Washington flight thanks to one lady TSA agent at the Asheville airport who personally retrieved my luggage from the grounded flight and brought them to the Washington flight. The flight itself was fine."
Pros: "Staff was Amazing!"
Cons: "I thought I'd be flying Lufthansa but I got United. I feel Gypt."
Cons: "Counter at Asheville, point of origin for the flight, was unattended at recommended arrival time. Attendant, when he finally appeared, seemed, to this traveler at least, unengaged, abrupt, even rude, certainly not as welcoming and helpful ad other UA counter attendants at busier airports and at more demanding times. The word lazy comes to mind. The same individual handled the gate. His demeanor there was similar. If it is UA policy to leave counters unattended, an explanation should be posted; if present policy requires one individual to handle counter and gate duties, perhaps more help is needed. This experience, all the more frustrating when a passenger ruses early so as to comply with recommended arrival and boarding times, combined with the fact that the incoming flight significantly delayed AVL to Washington depart setting the tone for a mostly mediocre experience crowned by a painful trek from terminal A to terminal C to catch the connection to PVD. Not a best effort by UA. Outstanding flight and cabin crews saved the day."
Cons: "Flight attendant was not helpful with large package"
Cons: "Quick and easy. Great crew."
Cons: "Flight was cancelled"
Pros: "Smooth and easy flight."
Cons: "Delayed 1.5 hrs because of broken bathroom in orginal plane"
Pros: "Crew, and boarding was good and most of the flights were on time so thats part of the trip was pretty good"
Cons: "The good was crappy, definitely not comfortable at all for such long trips"
Pros: "The flight was comfortable enough, and the staff were friendly."
Cons: "As usual with planes coming from SFO, this one was late."
Cons: "My economy plus seat wouldn’t recline!"
Cons: "Baggage took forever. . Caused a lot of confusion if at right claim carousel. Over 30min & counting...."
Cons: "However flight from Athens to Munich sucked. Charged for carry on at check in , even thou others before boarding were checked there’s for free since flight was full. If that was the case I should of gotten mine free. Wish United would drop Lufthansa airlines."
Cons: "Both outbound and invound flights were delayed 3 hours and no reason was every given. The staff at the gate and on the plane in both directions were not friendly or helpful at all."
Pros: "Nobody bugged me about plugging my laptop and cellphone into the wall for charging. I wanted to check out the spice shops in the airport but they were closed both times I was there. That would have been something I might have liked."
Cons: "Customs in Trinidad, even for transit is a pain. You go through customs, get dumped outside, have to recheck your luggage whenever the counter decides its going to open. 11 hour layover on the way down, 6 hour layover on the way up. Food options were fried chicken (KFC), fried chicken (Churches), fried chicken (the local franchise), and Subway. Since the layover was late at night and I was a woman traveling alone, I did not want to leave the airport (and still drag my luggage because the airline counter was not open yet to check in to my connecting flight)."
Pros: "The flight attendant was nice and helpful."
Cons: "There was not much legroom. Especially when the person in front of you reclines. The menu stated they had craft beers. They did not. The Entertainment system is very old. My iPhone 7 has a larger and better quality screen. Not to mention it is based on channels like a TV so when you turn the channel it changes the already playing channels. At least Delta has large touch screens so you can choose what you want to watch and watch it from the beginning. The flight was late and one of our bags did not make it on the flight. We were happy it was on the next flight."
Cons: "The food was particularly poor this flight."
Pros: "Boarding was smooth enough"
Cons: "I'm a disabled person, I need an aisle seat for my long legs and busted knees, but the aisle seats had about 1/3 the space for feet as the other seats. My knees were pushing into the seat in front of me. Drinks went around once about 1 hour in to the 5 hour flight, but not again after that, though they came by to collect trash 5 times. Flight crew were polite, but some clearly didn't want to be there. This is the first flight I've ever been on where I was in tears from pain, and i felt like i couldnt ask for water or even the wheelchair I needed after the flight."
Cons: "Flight delayed appropriately due to weather but staff at United gave out misinformation and apparently not able to keep apace with information some of us passengers finally accessed online from United. The Asheville airport is small and the only restaurant closed - so for 4 hours we were left with no certainty, no food, and incorrect answers. Perhaps it is because airport is small, or the particular staff people were unable to focus. Flight itself was great."
Pros: "On time"
Cons: "Paid entertainment"
Pros: "Flight crew did everything to make sure you were comfortable.on both legs of my flight, I think United airlines is doing a decent job. I had no issues or delays"
Cons: "The seats are just to close together"
Pros: "Pilot flew very smooth flight and landing. Excellent"
Cons: "Crew failed to help when several babies were screaming in pain. Failed to help parents and seemed to be oblivious. Poor form."
Cons: "Our flight was canceled and they did not notify us"
Cons: "That i sat grounded for an extra 45min over Fuel discrepancy."
Pros: "Good attention"
Cons: "Food not Not any enterteinmet unless you pay"
Pros: "Delayed to Albany 2 hrs, no compensation, not even a beer!"
Pros: "The seats were soft. The convenience of flying out of Asheville was great."
Cons: "We sat on the tarmac for 45 minutes waiting. When the captain spoke, no one on the plane could understand a word he said due to the poor speakers, his accent?, and he spoke too fast. I nearly missed my connection in Chicago."
Pros: "Fact I got home safe."
Cons: "Feeling like we are cattle or sheep and no personal interaction at all. No customer service and everything has a price."
Pros: "I liked kayak, recommended by a friend and my new booking application. Thank you."
Pros: "San Diego airport had a curfew of 11:30. The flight was delayed 30 minutes and the crew did a great job of boarding with a purpose to expedite the process and have us ready to take off by curfew."
Cons: "The flight was 30 minutes late in a city with a curfew so we ran the chance of not being able to take off that night."
Cons: "I didn't arrange for travel or fly this flight. My email was entered by someone else by mistake."
Pros: "Boarding procedure and crew were excellent!"
Pros: "I very much enjoyed the male flight attendant in coach. He was fun, attentive and very interacting."
Cons: "I liked all but the seating. Even for coach is too small in my opinion. Pilot flew awesome."
Pros: "Very nice large roomy airplane"
Pros: "Everything was on time, crew was friendly."
Cons: "In order to upgrade to economy plus or first class, it would have cost more than my round trip flight. Flight left late and arrived late."
Pros: "service on time"
Cons: "snacks very little amounr"
Pros: "I missed my flight with Alligent due to an overturned tractor trailer and they couldn't do anything to help me (I'll never fly with them again) and I had to book a last minute flight with United, very easy just pricy due to last minute. Thanks!"
Pros: "The boarding process was smooth"
Cons: "I paid for even more space and my seat didnt even recline"
Cons: "Old plane, bad tvs"
Pros: "She was very friendly and on task."
Cons: "Nothing. She was great."
Cons: "PA was far too loud!"
Pros: "Boarding went well. Lots of empty seats, so i had the whole row to myself."
Cons: "There was nearly a 3-hour delay because the plane was late arriving from Newark. Take-off was very bumpy;plane dropped and shuddered for a minute or so Considering the small number of passengers, the flight attendants didn't spread their time around any more. Just before the end of the flight, a crew member came offered a glass of water. It tasted so bad that I had to bring it to the back and dump it. The lfight attendant wouldn;t take it' he told me to wait for the next member with a trash bag."
Cons: "The plane was so cold that my feet literally went numb. I had to run through O'Hare to get to my next flight."
Pros: "Formallyncorrect behavior by crew"
Cons: "Very little understanding, empathy for exhausted and very thirsty passengers after significant delay. Water, refreshments served very late after take off. Crew just doesnt care, they do their work, that's it."
Pros: "the afternoon coffee, not offered by others"
Pros: "All the rest was good"
Cons: "Boarding crew"
Pros: "The spacious seats and entertainment on the plane."
Cons: "The cost of food products on the plane. Could have been better food for the price."
Pros: "The flight attendants were friendly and helpful, the food was decent, inflight entertainment was alright, though there were problems with the monitor I was using."
Cons: "The plane didn't depart on time due to a problem with the plane. This wouldn't have been too much of a problem, except there were similar aircraft problems with almost every United flight I've been on in the last 2 years."
Pros: "Flight cancelled"
Cons: "Flight cancelled. Had to wait 30 minutes to speak to United service rep to rebook to Boston. No other Manchester flights. Forced to check carry ons. There were 10 terminals for service reps and only five reps. Line was very long and reps were in no hurry to assist. Not a pleasant experience. They should pay us a cancellation fee like they charge us when we cancel. Incurred additional expense getting to Manchester, NH. Not happy with United."
Airlines flying from Asheville to Southeast Asia have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Asheville to Southeast Asia
Masks required on board, masks provided on flights from Asheville to Southeast Asia
Social distancing seating
Middle seats unavailable to book on flights from Asheville to Southeast Asia
Testing for antibodies, testing for symptoms for flights from Asheville to Southeast Asia
Waiving of change fees. Search flexible flights from Asheville to Southeast Asia