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Pros: crew was amazing
Cons: nothing. amazing flight

Pros: The seat was comfortable, the food was delicious and the aircraft was clean.
Cons: Boarding was awful. The staff definitely need better training at adapting with the Covid 19 situation. Especially, when it comes to unexpected occurrences regarding test certificates and sudden new regulations. Not everything is always black and white and not everyone has the same capacity to afford rebooking flights or re-testing. Treatment of foreigners in general at the LAX airport, on my flight at least, were unprofessional and inconsiderate. I generally like flying with Japan Airlines but after what I have seen and experienced personally I’m not so sure it is still one of my number one airlines to fly with anymore.

Cons: American airlines, No entartainment, no hi hello from the crew, no food, not even water... Funny guys, why the have flight people inside the plane :) domestic airlines are always joke compared to the world domestic or overseas....

Pros: At least it was delayed so we could make it to SFO.
Cons: The American Airlines flight was delayed so the delayed flight from Honolulu could make it to Los Angeles and not subject AA to additional complaints. We arrived at close to midnight and worried about getting the car out of the parking lot without incurring additional charges of and additional day. The food was not great.

Pros: The crew was great and entering and exiting the plane was quick.
Cons: The seats could have been more comfortable, but I feel like that is a comment for most planes that fly internationally.

Cons: The crew members could have been more courteous to clients on the flight by lowering their voices when conversating among themselves.

Pros: The crew that checked me and those who were onboard were very helpful and cheerful.
Cons: Better choices of movies on board.

Pros: The crew was super friendly.

Pros: On time

Pros: Great food. Excellent cleanliness

Pros: The food and legroom
Cons: More movies :)

Cons: Be able to select seats online within 24hours of flight for free

Pros: This flight was part of a longer trip - I flew from Hartford, CT, USA on a different airline and connected to Japan Airlines in Chicago. I flew Chicago to Tokyo in JAL and then from Tokyo to Manila again on JAL. The service on first leg was very good and friendly of my JAL flights, food was good, seat was comfortable. Then on my second flight from Tokyo to Manila I was shocked but thrilled that I had been given an upgrade to first class. The whole experience was outstanding! The seat was incredibly comfortable and the food was phenomenal. The only problem, not that you could call it a problem, was that I was so comfortable with my fluffy pillow and fully reclining seat that I couldn’t stay awake to finish my movie! Thank you!
Cons: Not applicable

Pros: The crew
Cons: Being late

Pros: Friendly and helpful

Pros: Very smooth ticketing and boarding on Tokyo to Manila.
Cons: In LA terminal, instead of the gate number the airport labeled my flight as “TBIT.” Not being local, I had no way of knowing it meant Tom Bradley International Terminal. I stayed near another gait that had international flights, and it turned out the gate was clear on the other side of the complex, which is obscured by construction. If I hadn’t asked one of the workers there I would have missed my flight.

Cons: Cancelled flight

Pros: The flight attendants were very attentive and polite, seats are some of the most comfortable of any airline I've flown (particularly compared to the US domestics), entertainment is solid (although the English movie selection was not that large), and we were regularly offered food and drink if we were awake. I would definitely recommend JAL to others.
Cons: The food was not to my liking (i.e., all Japanese style, but not necessarily types that appeal more to Westerners) but it was palatable.

Pros: That I probably won’t have to deal with AA for a while.
Cons: The boarding process was a joke. No seat assignments until the last second. The front desk personnel would not help us with a seat assignment and said they were “working on it”. I sat down with my wife in the waiting area and observed the front desk personnel joking around with each other for the next 45 minutes before the flight. Very unprofessional and not helpful. Not a good way to represent your airline.

Pros: Courteous cabin crews, must be from Japanese culture.
Cons: On Feb.16, 2018 JL745 Narita to Mnl, flight was delayed, though it was constantly announced but not the reason why. Other than that, I will always fly JAL whenever possible.

Pros: Awefull I did get to use my ticket
Cons: Japan could have helped me change my name in my reservation to match my passport

Pros: Lots of room in premium economy, good entertainment selection. Clean bathroom ! Excellent service. Food was mediocre.

Pros: The Crew
Cons: This terminal is not easy to find. You have to take bus from the main terminal.

Cons: To Osaka was very good. Return flight back to US was mediocre. Flight attendant was forgetful about getting even water even with a half full flight.

Pros: Good service and very clean plane.
Cons: After having an enjoyable experience on the first Japan Air flight, the second flight from Narita to Manila was late to board & leave, the food was not nearly as appealing and the flight seats were noticeably less comfortable and less roomy than the first flight.

Pros: Wonderful Crew.

Pros: The stewardess of the flight from LA to Osaka was awesome , I don't remember her exactly name , I think she is older then other crew members working that day on economy class . She was very professional , serving customer with the best she can. Always smiles. I feel good whenever I see her walks by, smile and very professional When the meal was serve but they only had one dish to choose instead of two ( I guess that day Chicken Masala dish was high on demand so there are only Japanese dish left) she said we are so sorry with a very sincere gesture , I chose Japanese food because I like Japanese food anyway , she politely thanks me for my choice and later bring a bag of small mix snack for me and said thank you for being flexible . Later on, when we getting off the airplane she even helped me to stroll my carry on out to the airplane because I was carry too many stuffs with me and my daughter being so tired of the long flight so I have to comforted my daughter . The stewardess saw that and helping me a hand . I wish every airlines has someone like this crew member . Thank you so much for the awesome service on Japan Airlines.

Pros: Nothing at all
Cons: I purchased a flight through one of the participating vendors on kayak for a major airline and accidentally chose the wrong departure date. I never received a confirmation email and therefore missed the flight. I understand and take full responsibility for booking the wrong departure date but when I tried to change it after missing the flight I was told that the airline policy was to charge a $300 change fee plus $30 for the third-party vendor. Because this was booked as a round-trip this vendor was attempting to charge me $330 plus the full price purchase of a new ticket as the "change fee". For some reason I was unable to explain to the person on the phone that it made no sense for me to pay full price for a ticket plus give that vendor an extra $330. I was forced to eat the entire round-trip ticket and of course save $330 by just hanging up and booking a new flight. I have course book a new flight directly with the airline. I could not even fly standby on the next flight with the airline because they told me they were unable to assist me in anyway because I booked through a third-party vendor. There were plenty of seats available on the next flight and I would've been able to fly standby had I purchased directly from the airline. Never again

Pros: Seats are extremely comfortable even in economy. Service was attentive and very gracious. Both meals were above average for airline food. Made a 12 hour flight seem much shorter!

Pros: The crews were polite and reliable. No bossy or mean like other airlines. they moved prompt, no running or fast walk on aisles, so that passengers can ask things easily. Food was much better comparing with any other companies. The boarding time was delayed one hour, however we landed japan 2, 3 mins later than the estimated arrival time. Landing technique was beautiful. American, United, ANA which I flew caused me have a deep Earache. I didn't get any pain from this flight. I am already scared of returning flight with American airplines.
Cons: Nothing.

Pros: Plane was not sold out, I was able to have the roll with my girlfriend. All flights should be like this.
Cons: They made me pay for a seat that they gave to other people for free. Really messed up.

Pros: I hope to always find the great deals I have with Japan Airlines and continue with a smooth traveling experience as this one!

Pros: The flight was long, but good. I was able to upgrade to better seats for only $100 which made the long flight more comfortable. AA customer service on the flight was very good.

Pros: Good, clean aircraft; professional, pleasant, well-trained crew. Felt good when I embarked, felt good when I disembarked. Can't ask for more than that.

Pros: Great flight.The service was excelent.There was always a stewardous walking around and asking if you needed anything.Japan Aitlines is definitely one of the best in the world.

Pros: JAL has customer service that no other airline comes close to.
Cons: Nothing, JAL is perfect. I mean it

Pros: The flight went well and the 3 meals were interesting. The staff was professional.
Cons: It's kinda hard to sleep. Some of the food could taste a bit fresher and less microwaved.

Pros: Everything was good, solid across the board. Nothing to not like. I especially liked the legroom in economy. Probably the best legroom I"ve had in economy.

Pros: What sets JAL apart is the quality of service both on the ground and in the air. As customers, even in economy, no request was too minor to be treated as the most important of the day. Both legs were on time, the meals were excellent, and the chouce of movies was more than adequate. I will fly with JAL again.

Cons: Not much leg room

Pros: attentive flight attendants, the aircraft looked reallly nice & they gave me a good seating position w/ more leg room
Cons: on a 12 hour flight they served meals only twice, at the beginning and at the end.. i was really starving in-between for somethign heavier (though u can ask for those biscuits etc)..

Pros: Great staff and washlet toilets on board.
Cons: I ended boarding last not one of the first as other airlines.

Pros: Staff was great and everything went according to schedule.
Cons: The food was bad, but this is my first time having such bad food on JAL.

Pros: I like the service of the Crew (very courteous, The Movies are new and my first time to view them, and the temperature and smell of the airplane is just right. Keep it up!
Cons: None

Pros: The entertainment system was grest with many movie optionstar and a large screen for viewing. The seat was very comfortable and there plenty of leg room.
Cons: The plane was delayed by 45min and I had a connecting flight which I ended not missing. The food was average. I was expecting something a little more Japanese instead of chicken pasta. And I didn't have a second option.

Pros: Crew service
Cons: Food and not so updated movies in entertainment.

Pros: I enjoyed the amenities. I flew economy and was treated like a first class. Will definitely fly with Japan airlines again !
Cons: Everything was great !

Cons: I wish there were options in the food they serve.

Pros: The crew on Japan Airlines are exemplary! Very efficient, polite & service with a genuine smile made this a very pleasant trip. Also, I had recalled on a flight I had taken a long time ago, how impressed I was at how clean the restrooms were maintained. Well, the high standard has not changed. Very impressed & looking forward to our return flight home.
Cons: Cannot say there were any negatives.

Pros: nothing at all...horrible aircraft, horrible flight
Cons: 1) could not pre-book seat as it was a codeshare. You should change that...better on a budget carrier 2) The plane is not competitive, ancient entertainment system, no power in seats to plug in 3) Entertainment system did not work for all but 10 minutes or so of the flight. 4) food was really horrid, no japanese option!

Pros: All
Cons: Good news from others.

Pros: Crew was great!

Pros: Crew are great. Plane is cool, A380.
Cons: Connecting flight is in a hurry, time is tight.

Cons: No babies

Pros: Food,
Cons: Nothing

Pros: Clean and comfort

Pros: Crew was amazing. But the seat could have been more comfortable.
Cons: There should have been some Indian programes/ movies. Specially some Hindi movies to watch.

Pros: Fortunately plane not full and was able to use adjacent seat(s).

Cons: The seat needs more support very uncomfortable

Pros: Very nice trip
Cons: Clean the restroom more often

Pros: Crews were all amazing!
Cons: Boarding was not announced clearly

Pros: Overall good, comfortable, nice and food and entertainment was very good quality.
Cons: I didn't realized we were on a code share flight from Seoul to Hanoi until we got to check in counter and they couldn't issue boarding pass even though it was a through check in for till Hanoi. In our booking itinerary it was printed as Korean air with a small print that said operated by jinair. It wasn't so bad but the hassle of going to another terminal to board and being in a smaller aircraft after a long flight wasn't the best.

Pros: Flight attendants were the friendliest and most patient I have ever experienced. Great customer service!!!
Cons: Seats of any airplane could use improvement on comfort. But comfort was good.

Pros: EVERYTHING!!!! The staff at the gates to the boarding staff. Everyone was very helpful and professional. The seats had plenty of room and the staff always provided service with a smile.
Cons: I can't think of anything I disliked on this trip.

Pros: Very clean aircraft.

Pros: Same as above.

Pros: Adult and kids menu was good on flights departing San Francisco. Programming options were Good.
Cons: Lot of walking (almost an hour) between terminals for transfer between 261 and 236 gates.

Pros: I like the service, food, and entertainment.
Cons: A kid sitting behind me was constantly pushing really hard on the entertainment touch screen. Also, kept playing with his tray table! I was trying to sleep but couldn’t because the constant shaking of my head rest and overall seat!

Pros: It was great! The staff was very friendly and attentive!!

Pros: Staff was friendly
Cons: More food offerings like snacks and fresh fruit options

Cons: Everything great but delayed waiting on another flight.

Pros: Great customer service. Flight attendants showed passengers a lot of attention. Well done.

Cons: The plane was way too hot! Being trapped in a stuffy plane for 5 hours and sweating was the worst!

Pros: Tv movie

Pros: Everything

Pros: Everything

Pros: Nothing our tickets had to be cancelled
Cons: Our flight was scheduled with Korean air. We attempted to check in multiple times with issues on the Korean air website. we called and they told us not to worry. Finally, approximately 12 hours before departure we wwere able to check in Only to find out due to the expiration date of our passport we would not be an allowed to check in. We scrambled to get an emergency passport, however by the time it was received we had already missed our flight. Korean air is not willing to aknowledge this as a fault in their system and is instead suggesting this is a kayak issue for allowing us to purchase these flights. I would like the total flight cost refunded as this should never have been allowed to be purchased if Korean air knew at the time of purchase when checking in there would be an issue.

Pros: After waiting for 5 hours on the airport, was happy to get in the plane. Business lounge is mediocre and over crowded.
Cons: Flying form LA Had to wait an hour in the air pane for a gate to be assigned in Seoul. It was due to weather issues but crew was not very informative. Connecting flight was delayed by four hours and crew was not sure Did not inform when the flight will leave. Passengers from another delayed flight gathered around our gate and blocked us from entering boarding our plane. They were demanding that our flight should be canceled and didn’t let us board. Security was present they were taking notes but never intervened. This is the first time I have experience this type of chaos on an airport but from the signs posted, it appears that it may be normal situation and this airport. Didn’t expect I will have to push through a mob to board the air plane.

Pros: Almost everything. I liked the very friendly staff and big screen for entertainment.
Cons: Almost nothing

Pros: Great
Cons: Great

Pros: Food, would of liked snacks or dessert.
Cons: Would of like more movie choices

Pros: The whole overall experience was fantastic. The food is great and the crew does a great job of taking care of you.

Pros: Great service
Cons: Nothing

Pros: Service was not bad, was clean and polite crew.
Cons: My ticket did not have the boarding gate number and information send me to the wrong gate and I missed my flight, I had to wait for another 10 hours for the next flight and I was told that I must pay $120, after long negociation, staff waived the fees but I had to wait for more than 10 hours at airport and missing my flight and everything connected to it.

Pros: Flight attendants were very nice.
Cons: Movies are old

Pros: Everything was as good as it gets specially the crew
Cons: Very long flight.....

Pros: The food was delicious. Stewardesses awesome.
Cons: Ths length of the flight, but that is normal.

Pros: All services provided was excellent. Staff is well mannered
Cons: Taking Care of passenger was excellent. Staff is really supportive to passengers.

Pros: Good service and on time
Cons: N/a

Pros: Again plenty of food and beverages.

Pros: The flight was comfortable and on time. Nice seats, and the staff was very helpful and kind. Overall great experience with Korean Air. I definitely will be using their services again in the future.
Cons: The food was not the best in my opinion, but it was hot.

Pros: Ground staff at JFK did a great job changing my seat assignment - that was really appreciated.

Pros: seat spacing good in economy personal entertainment system crew very helpful and courteous good overhead storage
Cons: Food was just okay.

Cons: There is no information of ticket before issue the ticket, so I face the trouble.. finally my wifr lost return ticket

Pros: There was a delay in taking off from SFO but the attendants worked very hard at getting everyone on board and taken care of. I missed my connecting flight in Seoul because of the delay, but the attendant let me know well before that I would miss the flight. In Seoul they took me to their very nice Hyatt hotel where I stayed the night and they offered me a very excellent buffet dinner at no cost.
Cons: There was plenty of confusion with the ground crew in Seoul and I was lost trying to find my way to the station where I could find another flight to Hanoi. However, as soon as I found the Korean Air station, they took very good care of me.

Pros: Collectively, my new wife and I have travelled through dozens of different airlines, including 8-10 international flights, and our journey with Korean Air was the best flight experience we have ever had. The staff was so attentive, the selection of Korean music, and the access to movies, and the comfort of even Economy class was fantastic. Despite the long hours spent on board, Korean Air made it as comfortable as possible. We especially loved the hot towels, and the stickers that allowed the flight attendants to note if we wanted to be woken for meals, or left to sleep!
Cons: We have no complaints. Everything was just lovely.

Pros: The selection of fellow PAX, the cabin staff
Cons: Concorde was better

Pros: plane was comfortable and ground as well as freight crew's are kind. overall very good service.

Pros: The crew and entertainment.
Cons: I didn't like my seat, no place to put my things, like a seat pocket. No complimentary water bottle like in the previous flight. The food choice I wanted ran out. The choice left was not good.

Pros: Great service, decent legroom in economy
Cons: Language barrier was to be expected

Cons: Great flight, great flight staff.

Pros: Yes, it was great.

Pros: Amazing

Cons: !

Pros: New plane or so it seemed. Crew very attentive to needs. Nice entertainment system with large screen.

Cons: Perfect flight

Pros: Excellent crew!

Pros: The cabin crews were excellent. Food was delicious. Lots of leg room in Economy class. Overall had a great experience
Cons: none

Pros: Crew was amazing and very comfortable seat
Cons: Food can be better and Entertainment was poor There should be more choices available. WiFi was spotty only 150 MB was available after paying. It should be free in business class like other airlines

Pros: The staff of ANA are so friendly and accommodating. When checking in, the woman at the counter moved me to a window seat from the middle, free of charge. They were very patient and helpful.
Cons: The food was a little strange, I had salmon and rice as “breakfast” with iceberg lettuce side salad. The pieces of salmon were little shreds with a funky taste. Not bad, but not what I wanted on a long red eye flight. Also I wish there’d been more Hollywood movie selections.

Pros: Polite, attentive, and amiable staff show they take pride in their top notch service. Entertainment options (movies, documentaries, travel guides) on screen are also a huge plus.

Pros: Perhaps the most courteous airline I’ve experienced.

Cons: Seats are way too small, incredibly uncomfortable to the point of painful ness. More luggage space

Pros: Service, entertainment , drinks, everything! Very good!

Pros: The flight was late checking in. The staff handled the situation well and kept the passengers informed.

Pros: Really good service.

Pros: Check in is a breeze, the staff even helped me to load my luggages to the counter. Boarding is prompt and orderly. The food is excellent , love the kabosu, there is snack available at the back in case you are still hungry. Entertainment is good choices, headphone is nice.
Cons: None so far, been travelling with ANA 8-10 times a year for more than 5 years

Pros: Great crew and comfort for economy class.
Cons: Food could be better

Cons: Couldn’t print or get boarding pass for this connecting flight which was a bit annoying. Other than that, everything was amazing

Pros: Excellent service & friendly
Cons: Food was cold

Pros: The staff on ANA are super friendly. The legroom on their big planes--even in economy--was excellent.
Cons: The food was okay but not great.

Pros: Great service
Cons: A bit warm

Pros: The crew was always around if you needed anything.
Cons: Wifi was slow, expensive, and you’re limited to 100MB instead of unlimited & luggage people broke my top handle on my suitcase, so it’s pain to move it around now.

Pros: didnt make it to tokoyo

Pros: I like the cup holder ring and the coffee stirrer. Blanket thicker than United’s.
Cons: It really has nothing to do with ANA per say. The check-in counter at LAX was unpredictable. I felt sorry for the elderly Japanese who had to wait for the counter to open

Pros: More space than usual between chairs. Crew is friendly.
Cons: Food was too smelly. Good quality, but airplane food cannot be smelly or it get really unpleasant inside the cabin. Flight attendant need to learn and practice English. Very difficult to understand.

Cons: I'm still stuck in LAX

Pros: Very polite crew, service oriented and smiling, help whenever they can. Flights were on time.
Cons: Food choices very limited, and quality is sub-par.

Pros: Good price
Cons: Stink in the plane

Cons: late again and hot in the cabin. sat on the runway for a while again

Pros: Loved everything about the flight - food was good plenty of drinks throughout the flight unlimited movies smooth take off and landing.
Cons: Flight was delayed by an hour making it too late to attend night activities that were already scheduled.

Pros: I had a "premium economy" seat for this leg. That was good, and the seat itself was much more supportive than most airplanes have. Crew was attentive.

Pros: Pleasant stewardesses
Cons: Expensive lunches, no entertainment unless you pay

Pros: Ease of boarding; large overhead bins; relatively comfortable seats
Cons: Packed plane - every seat taken

Pros: The crew is awesome and food is quite good
Cons: Seat is terrible it's more like domestic flight than international, boarding is terrible because we have to take a bus by standing from terminal to flight

Pros: Great airline!
Cons: some of the gates can be long walk

Pros: Great airline!
Cons: some of the gates can be long walk

Pros: Boarding was smooth. Food was good. I had snow crab and seafood with rice. Many new movies and music choices. Crews were lovely and care.

Pros: The staff are friendly and helpful. The seat is very comfy
Cons: Nothing

Cons: Limited number of movies

Pros: Stewards were very polite
Cons: seats were very uncomfortable on the long flight from San Francisco to Tokyo; poor movie quality and poor choices of movies

Cons: Food was disappointing for business class ticket. Seats did not recline all of the way.

Pros: All the Japanese food are delicious! The crew are polite and nice
Cons: I suppose, not enough variety of American movie. In my opinion

Cons: Exit door seats, which are normally good, were extremely close together. Very uncomfortable.

Pros: I missed my flight. The customer service agent was awesome!
Cons: Flying United. I missed my flight. The gate was packed with people so I sat literally a quarter mile away. The flight was delayed and I got a text telling me new departure time. I show up for new departure time. Plane left six minutes earlier. First thanks for the bad information. Second thanks for not paging me. Third I don't care when the plane is supposed to leave. Just tell me what time to be at the gate so I can stand around after an international flight. Oh and if a flight attendee to squawk rudely at a paying customer when we do land, why I'd just have to ask myself AGAIN ... why do I fly United?

Cons: EVERY FRIGHT WAS DELAY, AND LOST BAGGAGE, AND MY SUITCASE WAS BROKEN!!!!

Cons: Service

Pros: crew was awesome! Service was outstanding
Cons: a little warm on the plane. food was ordinary

Pros: Early arrival. Crew very good.
Cons: Lack of seating choice. Standby tickets issued at Dulles 15 hrs ahead of flight. Tight transfer time.

Pros: This flight seemed to go very quickly. A wonderful selection of good movies and TV, adjustable headrests (up and down as well as side wings), decent amount of room and foot space, polite crew, good food!

Cons: A comfort kit on a ultra long haul flight goes a long way

Cons: Rather long wait at business check-in, friendliness there ok, on board service slow with the champagne, old aircraft with old configuration of seats, nothing really bad, but it's not like this that you win an airline of the year award!

Pros: The crew was very polite and very helpful. Boarding process was smooth and easy, however, the Singapore airport has security checks at every gate prior to boarding. This meant that after clearing this security process at the gate, bathrooms were not available until after boarding the flight and drinking water stations were not easily found in the secure boarding area. The aircraft was comfortable, menus were distributed early so that meal options could be made with full information in advance. The food was good and made available at routine intervals.
Cons: On a 14 hour flight, staying well hydrated is very critical and difficult. It would have been nice for the crew to make more frequent trips through the cabin to offer just water refills to keep passengers hydrated and reduce plastic cup usage.

Pros: I loved that the airline offered several meals, snack options and drinks. The attendants were amazing and would highly recommend Singapore airlines to anyone flying internationally
Cons: The limited arm room/personal space. Not much leg room in economy for a 10 hour flight. Would be nice if airlines would decrease the number of seats and give a little more room so people aren’t hitting each other in the head with their arms

Pros: Crew were amazing and great entertainment
Cons: Boarding could be better

Pros: Newer Aircraft and very convenient
Cons: I dont see any thing to improve

Cons: NA

Pros: Movies selection is great. Seating space is comfortable.
Cons: Boarding process could’ve been smoother

Pros: Amazing services and foods
Cons: The business class seat was great

Cons: Nothing comment.

Pros: Flight was full but crew was attentive and very pleasant. Star Alliance Lounge at LAX had a good variety of food and drinks - Asian, western, small bites, snacks; red, white, bubbly and even a bartender who'll mix up cocktails. I love flying SQ.
Cons: For a premium economy service, it was really good.

Pros: I like all
Cons: Nothing

Pros: Kindy flight attedances,,smooth boarding,,delicious food
Cons: Nothing

Pros: Everything. New plane amazing food on a two hour flight Great new entertainment system on the seat back.
Cons: A little more leg room.

Pros: Efficient
Cons: Better food, better selection movies

Pros: Although business was full, it was quiet. Cabin chief was very helpfull and professional.
Cons: food choices are not bad. TV screens are super bad. Resoulition is almost from 90's era first flat screens! One stewardess had friends in business. a couple sitting one after another in window seats. She spent most of her time chatting with them, taking photos while we were trying to sleep.

Cons: Softer seats and more movies

Pros: This was the most comfortable business class mid haul flight I've ever taken.
Cons: Absolutely nothing went wrong.

Pros: Staff very attentive not disturbed after meal The smiles and demeanor of the staff
Cons: The flat bed is not comfotable needed help from attendanr all the time felt like i was constricted

Pros: Singapore Airlines delivers as always. Friendly crew and clean and well maintained aircraft.

Pros: food

Pros: Quick boarding. Great entertainment system Good staff
Cons: Not comfortable seats

Pros: Food, service

Pros: Friendly crew I like that a lot. The diabetes food choice ecselent Thank you
Cons: The toilets were very dirty

Pros: Everything about this flight was top notch. The inflight entertainment, touch screen and remote controlled, was so good i was up the entire time watching movies Black Panther, Downsizing, DeathWish, Pacific Rim and listening to the wonderful library of music, i was surprised at the range of music, from uncensored rap to big band.
Cons: Nothing

Pros: Finally, I could go to my final destination as planned by transmitted to Korean Air flights.
Cons: My first flight of JetBlue from Olandor to New York was delayed that leading to my connecting flights to my destination were missed. Now, my suitcases have been missed, too.

Cons: No entertaining at all, only old movies. The seats are very tight. There was a guy snoring during the flight keeping everybody awake. The breakfast was mediocre, just a a bun with fruit

Cons: Outdated Cabin Fit Out

Pros: Staying in a hotel for 24 hours.
Cons: Not actually making it to Japan.

Cons: Delayed 2 hours behind schedule

Pros: The flight attendants were amazing.

Pros: EVERYTHING was great...from check in to the entire experience on board. Extremely friendly staff to delicious food and a great choice of beverages! Clean and tidy aircraft with lots of extra amenities. Pleasant flight, pleasant arrival. Always a great way to travel!
Cons: "Customs" at JFK came to an entire halt. All passengers where stuck in the welcome hall for 1h, without any information, why held there and why nothing was moving forward. All CBP booths were closed, but 8 (eight!) employees, who normally direct arriving passengers to the kiosk-machines where hanging out in two groups sharing private stories and having laughs instead of at least informing passengers, what was going on. Lots of passengers where outraged...a couple in their mid 70s in front of us had to sit down on the floor, since they had circulation problems from standing in line so long. Sadly, JFK isn't what it used to be anymore.

Pros: Modern Aircraft , good seat ,Crew friendliness

Pros: The service from the ground crew and cabin crew are very professional. Friendly and very helpful.

Pros: Ontime, airline stewards were excellent and tv entertainment very good
Cons: Nothing

Pros: The cabin crew are very helpful and friendly. I sat at the end of the row in the upper deck. After the gate door closed , they let me sit in the empty sit away from the toilets . During the flight they’re around with water and juices to make sure we’re dehydrated,

Pros: Service from Singapore airlines

Pros: Excellent entertainment system even in economy with many movies including recent releases. Staff were friendly and efficient.
Cons: Economy seating is very tight for someone who is tall -- very little legroom. Food in economy was OK.

Pros: Efficient courteous and attractive crew. Good food drink selection and great entertainment system.
Cons: Unfortunately the plane was an older 777-200 with smaller TV screens but otherwise fine.

Cons: Food was very poor.

Pros: Delayed flight from Shanghai due to air traffic issues, so I had a 10 minute window to make my connection in Singapore. Ground staff was waiting for me with a small car after I disembarked to drive me to the gate. And I somehow made my connection. Excellent service. Obviously my checked bag didn't make it, but I was told in advance and was kept updated before boarding and immediate after I disembarked at my final destination. When I went to the baggage service counter, they were already ready for me, had filled out my paperwork, and just needed an address to confirm the delivery of my suitcase. I'm super impressed to this attention to detail.

Pros: Red wine was good
Cons: The seats in economy are now Way TOO SMALL! You better start calling Economy - "Stearage"! Food was not as good as on past flights with SA. Movie selection not as good as past SA flights. Earphones supplied are horrible!!!

Pros: The flight wasn't full so we had a spare seat between us, That made economy barely tolerable.
Cons: The seats in economy are now Way TOO SMALL! You better start calling Economy - "Stearage"! Food was not as good as on past flights with SA. Movie selection not as good as past SA flights. Earphones supplied are horrible!!!

Pros: Staff were awesome. given that my wife and son both had food poisoning.
Cons: But we were meant to fly on an A380. This was an A320. Nowhere near the same legroom. Less entertainment options. No USB charging.

Pros: Good service and entertainment.
Cons: I didn't like that the flight from Singapore to Mumbai was of a lower standard.

Pros: Entertainment was great
Cons: The food is getting worse

Pros: The sevice was on point. Flight attendants were beautiful and worked harder than any other airline I have been on. The uniforms were on point too. The television had every new movie you could watch. Food, for an airline, was great. All drink service was included. Best airline I have ever flown!
Cons: Wifi cost 12 bucks and hour.

Pros: As usual, plane is in good shape and crew are well trained. Nothing wrong with all the basics, but Singapore Air has definitely lost its lustre.
Cons: For heaven's sake, please don't announce a boarding procedure and then not follow it. If you want to have a free-for-all rugby scrum to get on the plane, so be it. But don't announce boarding by rows/groups and then not make even a lame attempt to adhere to it.

Pros: I am still trying to find my bags. I missed my connection and Jet Blue made me stand in a line to get rebooked for 7 hours. Unprofessional, uncaring. None of this was my fault but everyone who represents Jet Blue treated me as if it were. Never again

Cons: Breakfast was pathetic. Not fresh. For 16 hours flight only two meals were served and no snacks were provided

Pros: .
Cons: .

Cons: I did not fly out that night due to the covid testing needed. We bought the ticket November 11 it did not say we needed to get tested before flying When we went to check in there was a long line because a lot of people that was flying out did not know also about getting tested before flying Eva employees said that this protocol started December 1st if that’s the case why didn’t they email travelers that bought tickets before December 1st And let them know that covid19 test needed. Also at check in we were inline for 2 hours just to let us know we couldn’t fly out they should have a Monitor saying “ ATTENTION PASSENGERS IF YOU DON’T HAVE COVID-19 TEST RESULTS IN HAND YOU CANNOT A BOARD.” So that people didn’t half to stay in line for so long.

Pros: Crews were attentive to elders.
Cons: Food is mediocre.

Pros: The crew is okay but they seem to be always in a hurry that they do not notice us when we ask for somerhing like water or anything to drink.
Cons: We noticed that we felt hungry, the meal served was not enough. The snack was not served and we had to ask for something to fill our tummy.

Cons: Some crew always forget to say PLEASED...

Pros: Good aisle seat given & very good food selection and in flight crew service
Cons: Better organize boarding sequence, I notice the space limitation in the line for boarding.

Cons: The entertainment options were not reflected online

Cons: Seats in economy are very tight and I'm thin. The movies were not as current as advertised. The crew was not very friendly.

Cons: Ok

Pros: On time departure and arrival
Cons: The food

Pros: The food was pretty good and the crew was very attentive. Checking was easy.
Cons: Nothing really.

Pros: Service overall excellent. Attention to needs of pax.
Cons: Food and beverage can still be improved. Aircraft configuration can be improved. Space too tight to even an average size person.

Pros: Bigger space for legs room
Cons: The food

Cons: The flight departed over one hour late from SFO and caused a mis-connection at Taipei,

Pros: The crew was awesome! Will definitely do EVA again!

Pros: I had a medical emergency and the crew took very good care of me.

Pros: The crew was very attentive.
Cons: There were not a lot of movie options.

Cons: Good

Pros: Orderly way of boarding, restroom is clean & tidy, good legroom between seats, smooth landing
Cons: During Taipei to Manila flight, the attendant promised to bring a blanket I requested but never came back.

Cons: The only thing that was not the greatest, I think was the ground crew in Manila. It took an unusually long time to get my luggage.

Pros: Pleasant friendly crew. Clean bathrooms.
Cons: Entertainment choices seem to be limited compared to the long haul international flight.

Pros: First time to fly on EVA, heard lots of good reports about the airline. It was not bad but I expected more. Was nothing close the service you get on ANA, Thai Air or even Philippine Airlines. Smile once in awhile EVA Attendants...
Cons: Food was the worst airplane food I’ve ever had. Entertainment and movie selection was not great. But it is geared more towards the Chinese market, maybe those movies are better. Crew was professional but cold as ice. Think I got one smile from a an Attended.

Pros: Crew was very accommodating!
Cons: Just being in the plane in general. Sitting for 12 hours is really uncomfortable

Pros: Was quite nice for a two hour flight. They gave us a free meal again.
Cons: Nothing I didn't like.

Pros: Great seats!

Pros: Food
Cons: Delayed and I wasn’t able to make it to my connecting flight to cenu

Pros: Timing of light dimand meals
Cons: Long and inefficient boarding, didn’t save my seat selection and reassigned me to an uncomfortable seat

Pros: flight is on time. you ca pre check. crew is helpful. amenities are there. one of the best long flights i had.

Cons: Food ia not that good. Need to have more flavor

Cons: Flight was too long.

Pros: Loved the airline. Flight attendants in economy were the best I've encountered
Cons: Some more clarity on carry-on limits would be helpful as would participating in TSA Precheck for US travelers.

Pros: Seat is reasonably comfortable in Eco Plus
Cons: Flight departed 30 minutes late, gate in SFO was a mad house with no practical lounge options for *G (must use UA Club in T3 which is a 10-15 minute walk). Please also give more than a thimble of water / beverages - serving sizes are tiny compared to US airlines.

Cons: Boarding pass

Pros: The is nothing I can say I did not like with the Vancouver to Taipei Sector of our flight. I was impressed with the crew, the food, entertainment, seat space, leg room, etc...
Cons: This is my wife & I flying with EVA Air. My wife and I have travelled with many international and domestic airlines for 38 years now since we started travelling. This was is our first experience with EVA Air. I’d recommend EVA Air’s Premium Economy. The seats were wider and leg room was excellent. The amenities were great especially the entertainment part. TV Screen in front of the passenger (installed behind the seat in front) was very clear. it was the same as if watching movie on an iPad. The food was great! Both my wife and I like the dinner and the breakfast served. Also, the price of EVA Air’s Premium Economy is great compared to similar Asian Airlines from Vancouver to Manila. EVA Air was the cheapest when we started shopping for flights from Vancouver-Taipei-Manila.

Pros: Good legroom.
Cons: Was asked if I could check in my carryon because flight was full. I refused because I had something fragile in the bag. after boarding several overhead bins were empty.

Cons: I was stuck in a window seat with 2 handi capped women in the middle am Nd aisle seats. I felt trapped. I could not use toilet because these women had so many bags that it was all but impossible to get out of my seat. In an emergency i would have died. Bottom line. I would have died.

Cons: Salad dressing tasted weird.

Pros: I like the food. And also the great crew! very nice and always smiling. I didn't get bored because of the entertainment and they're always serving food all throughout the flight! I'll definitely fly with EVA again.

Pros: Good.service n clean. staffs are helpful.Will recommend to friends
Cons: On my flight they are few crying babies could' not relax.Babies take turn to cry.

Pros: I was able to request a special meal, vegetarian, before my flight, food was served hot and very tasty
Cons: For me, they always leave the lights on way too long. But did find a nice blindfold in the bathroom to block out the light.

Cons: The 2.5 hour flight was delayed by 2.5 hours due to F.O.D. on the tarmac. Plane had to be towered back to the terminal for refueling. Ground crew in Manila was not helpful in assisting passengers with connecting flights.

Pros: The flight attendants were on point and very well trained. Decent legroom in Economy class and decent inflight entertainment. Flight on tune and boarding was seamless. Will fly EVA air again.
Cons: Food was decent but could have been better. Entertainment was ok but could have used more choices. Not much too gripe about though.

Pros: Friendliness and courtesy of crew, modern plane and good food. Well definitively fly EVA more!
Cons: In my Emergency seat position, whenever someone opened the washroom door, the washroom light would wake me as the light would shine in my eyes. Maybe offering eye cover for extended seat position would help.

Pros: cheap airfare that includes check-in baggage, clean restrooms
Cons: Some brusque attendants at the counter and on the plane, cabin smells like pee (but only while boarding), standard legroom (72 cm), average food (Turkish Airlines is waaaay better)

Cons: Take height and weight when booking flight.

Pros: Crew was very accommodating.
Cons: Eva air might need to impose some regulation in regards to carry on bags and space. I noticed many people had more than 2 carry on bags and would use up the overhead space for their whole row plus the allotted space for other rows. I noticed a lady place 3 of her bags in different compartments which were not directly above her. As more people boarded there was little to no room for them to store their bags.

Pros: The seats were large and comfortable, and the food options were stellar.
Cons: Because I was checked in so late (they were reviewing my documents for over an hour) I think they forgot to place a tag on my suitcase. This is turn resulted in my suitcase being left in Taiwan where I had a 4 hour layover. I am now currently waiting for my bag to be delivered to my place of work (hopefully in one piece).

Pros: The boarding was easy and the planes were on time
Cons: The movie/TV selection was not very good and the weight limit for an international flight was very low.

Pros: I loved all the ammenities like slippers, blankets, and also the bathroom ones like toothbrush and sanitary pads. This proved your airline has great attetion to detail. Also the food selection was delicious.
Cons: The tomato juice was super watery and tasteless. I was expecting a thick and savory tomato juice like the V8 or Calamaro brands, which most airlines cary. Also the head sets provided weren't the best they didn't fit well and were cheap quality.

Cons: The passenger who sat next to me had disgusting, stinky breath for the entire flight. Had nothing to do with the airline. Lol.