Got out early. Quick flight. Only negative was some condensation dripping from above. Seat 2F.
What the hell on arrival in the plane for half an hour keep a passenger or even more?
WiFi that I paid for didn’t work. Would prefer a while can of soda and not half, seats were cramped
Boarding area chaotic and priority boarding poorly monitored. No pre-departure beverages in first class. Pilot deviated storms nicely.
What could improve is the way the crew treats us/passengers; also information should be offered more freely to us if there are significant delays especially when the delays negatively affect our connecting flights and plans at our final destinations.
It was good to me love my airline
Pros: "The flight attendant say right in front of us, she was very personable, and you could tell that she cared for the safety of each passenger. She made sure everyone followed the flying protocol, but she was nice about her delivery in making sure everyone followed the rules."
Cons: "Flight was delayed. Not necessarily the airlines fault and in hindsight it was likely for the safety of the passenger but it was challenging making it on time to out event."
Pros: "One member of the crew who focused on the back of the plane was pleasant and kind during a one hour delay on the tarmac."
Cons: "One member of the crew who focused on first class passengers complained about having to pick up trash, having to stay in Birmingham, and was just unpleasant. The AA system was down in Charlotte which effected everything. The attendant at the gate was very, very short with several passengers. There was not enough AA ground crew at our destination to allow us to embark. They couldn’t move the jetway and unload bags at the same time so we just had to sit there for 30 minutes. At 12:30am."
Cons: "We got delayed claiming it was weather for 15 hours."
Cons: "Waiting for luggage"
Cons: "The gate in Dallas changed three times, which caused me to walk all over the airport. Then the flight was delayed 3 hours with little communication"
Cons: "A different choice of snacks would be nice."
Pros: "Seat comfortable and professional crew"
Cons: "Assist foreigners better"
Pros: "Not much except that it was a smooth ride once we were up in the air."
Cons: "Space is AWFUL, Boarding waa AWFUL. Airlines consider customers cattle and don’t give a damn."
Cons: "50 minute wait for a gate to deplane. How could there not be a gate at 10:30 pm? It’s not like our arrival was a surprise!?"
Pros: "Fast boarding process, on time"
Pros: "Nothing-never made it."
Cons: "3 flight cancellations."
Pros: "The crew is good and attention"
Cons: "They need to prevent to inconvenience or un conformity towards to the people or customers becouse they don't give information in time"
Pros: "Was departed earlier because we were all on board early"
Cons: "The 1st class flight attendant refused to bring a glass of champagne, I was sitting five feet away so I could see she was just fiddling with things with her back to me. I asked the other flight attendant to relay my request to her, again she ignored me. This was ten minutes before takeoff..."
Pros: "Plane too cold hard to sleep, no blankets or pillows"
Cons: "late cold plane"
Pros: "Quick flight. Took longer boarding than air time!"
Pros: "Thank God for the entertainment options in this flight since it is so long... seats recline a bit but the leg room is a bit small, so by the end everything hurts anyway. Had a nice dinner and several snacks. Not too bad. The crew was pretty friendly. I have no complaints at all about AA."
Pros: "Crew was great..."
Cons: "Nothing really off...just wish there were outlets for recharging devices. Thanks!"
Pros: "I was upgraded to business class because I had to fly home early after I suffered a crushed wrist and broken arm while in Spain. I could not have made it through the flight without the extra room and pillows and my daughter by my side."
Cons: "The stewards and Stewardesses were very unfriendly. I was in so much pain and not one person asked if there was anything they could do to make the flight more comfortable. Just the kindness of offering would’ve been so nice. One girl just threw a water bottle in my lap!"
Cons: "fly was delayed and we missed the conection"
Pros: "The crew was amazing, flight was very smooth, arrived early, plane clean, service was great."
Cons: "For being in first class, my seat did not recline so I couldn't sleep and audio for my entertainment center was not working"
Pros: "The staff tried all they could to move things along"
Cons: "The congestion at the gate, and the staff’s frustration dealing with the people who weren’t listening caused some of the problems. This plane took about twice as long as it should have to get everyone into their seats. I don’t know why. Maybe it was a lot of people who’ve never flown before. The rollaboard bags always are a problem. There was plenty of room in the overheads."
Cons: "Plane not ready to go because of missing trash bags"
Cons: "The food is very tasty, but AA has not changed the menu in at least one year."
Pros: "Voo pontual, atendimento da tripulação, serviço de bordo, qualidade da aeronave."
Cons: "no complaints"
Cons: "They broke a wheel on my luggage."
Pros: "Staff was polite and friendly. It was a great experience!"
Pros: "Brand new plane. Every single airline rep was so happy and so pleasant."
Cons: "On the last leg from Abu Dhabi to A'bad, upon boarding the plane, my wife requested the stuardess that she could not order the Vege food online for some strange reasons and that if they can provide it to her, she bluntly refused and said if it wasn't ordered earlier she won't get it. She could have easily said that she will see what can be done. No need to be that rude for a reputable airline staff."
Cons: "It was delayed because of late or no show flight attendants. Thankfully two women who just got done offered to do the flight, so our flight wasn't cancelled."
Pros: "The crew was friendly and helpful. The flight itself was uneventful and arrived 19 minutes early. The follow flight to Toronto was about equally late, but construction and heavy traffic made it unavoidable. I saved a lot of money with the Hopper app. Flying used to be nicer, but this is what cost cutting (anywhere) results in - less service and less comfort. We get what we demand - whether we really want it or not."
Cons: "I miss the 'free' services such as food, but we all know it wasn't that great anyway."
Cons: "American Airlines is continually delaying flights. Impossible to actually plan around."
Pros: "Great service. With FOOD!!! Real Food! The entertainment system was great ( I played most of the flight) On time!"
Cons: "The flight was delayed for 2 hours and after seated in the AA plane for 2 hours, the flight was canceled because without pilot?! Changed to a UA plane but after seated in the UA plane 1 hour, the plane needed to be maintenanced. Had been changed to another UA plane. After three times into three planes, arrived Chicago at 3:30am without the checked baggage."
Pros: "Once I managed to get to my connecting terminal which was an adventure in itself, the original plane we were to fly on was having maintenance issues. The ground crew worked quickly to get a different plane and moved us to an adjoining terminal."
Cons: "LAX. The airport is just a pain with long lines for everything, although staff try very hard to help you get where you need to be"
Pros: "On time"
Pros: "Excellent, friendly service by flight attendant, Amy Sparks! I felt very welcomed and relaxed, especially having just flown 15 hours from Sydney back to the States."
Cons: "Engine noise was loud seated at the rear of the aircraft."
Pros: "The crew were friendly. We arrived ahead of schedule."
Pros: "The crew was professional and polite."
Cons: "Please read above."
Pros: "Take off delayed, poor comfort, service was not good and the entertainment system was not individual"
Cons: "Take off delayed, poor comfort, service was not good and the entertainment system was not individual"
Cons: "The wifi prices are absolutely outrageous. In a time where hotels are giving wifi away for free bc it's baked in their pricing and costs the airline should be doing the same. It leaves a bitter taste of feeling nickel and dimed when you charge spears toy for this. Especially at $21 for a 3 hour flight. Seriously?"