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Cons: "Seat cushion could use more cushioning. Larger portions of drinks served"

Cons: "Good"

Pros: "Good service"

Cons: "Wider arm rests"

Pros: "Very comfortable and nice atmosphere"

Cons: "Over all"

Pros: "No complain"

Pros: "Service and Entertainment were great. Lots of legroom is great."
Cons: "There are no air vents per seat so on the whole I was very hot and uncomfortable during the flight. One other detail: this is not Japan Airlines fault, but at LAX we had to sit on the runway for an hour because there was some confusion about the parking space for the plane. After a nine hour flight, to sit and wait for another hour was very uncool."

Cons: "Nothing"

Pros: "Nice leg room and excellent head phones nice crews"

Cons: "No complaints! Not even one!"

Pros: "Everything!!! Excellent customer service. Will definitely use their airlines whenever possible.Very polite and always smiling and frequently checks on you if u need anything unlike other airlines."
Cons: "None whatsoever."

Pros: "Always on time!"

Cons: "Selections of movies"

Pros: "Fast Service , cheerful Members , and positive Vibes all the time."

Pros: "I loved the food and presentation. The service was excellent, very attentive stewardess."
Cons: "There was the boarding from Tokyo to New York, where the selected gate did not have a comfort room. You have to back upstairs walk for quite a distance to use the toilet. Inconvenient and time consuming lugging your things with you."

Cons: "I wasn't able to pre-select my seat."

Cons: "I’m flying internationa flight but, I can’t get enough or right answer from my question due to Luck of english language. I’m not perfect when it come to this language but I can communicate properly."

Pros: "Flight was half full so was able to take aisle seat."
Cons: "Fight attendant service was poor. Even getting water for meal, the attendant 'forgets' to bring it."

Pros: "Everything. Was just outstanding."
Cons: "No complaints"

Pros: "The legroom is comfortable for a tall person."

Cons: "turbuance"

Pros: "the staff"

Cons: "Seat was too hard"

Cons: "The father next to me that spilled two drinks on me. I didn't even get an apology. Beyond sold out plane too..."

Pros: "Everything was perfect! Thank you for a great experience!"

Pros: "The check-in was flawless and gave me accurate information about my luggage being checked all the way through. I had an overnight layover in Tokyo and they handled my luggage the way I expected."

Pros: "I am all right for travelling by Japan airlines this trips to Taipei. My hometown."

Pros: "Arrived on time"
Cons: "Slow check in at the airport"

Pros: "That it was comfortable."

Pros: "They will not let me board the plane and I checked the airline before.leaving USA to make sure my ticket is valid and it's OK but when I was to return to USA on april10 they inform me my ticket invalid,cost me alot of money and inconvenience ,God bless"
Cons: "They will not let me board the plane and I checked the airline before.leaving USA to make sure my ticket is valid and it's OK but when I was to return to USA on april10 they inform me my ticket invalid,cost me alot of money and inconvenience ,God bless"

Pros: "Asian vegetarian meal"
Cons: "limited rest room facilities"

Cons: "being moved"

Pros: "JAL ' service is nice."
Cons: "I didn't like MSG in food."

Pros: "Big bathroom, bide, wifi, movies, very good coffee, spacious seating areas, the price of airfare!!"
Cons: "Everything!"

Pros: "Always on time!"
Cons: "Everything is perfect."

Pros: "The bathroom is super clean."
Cons: "Maybe you can make some alterations with your meal offerings."

Pros: "Service with a smile goes even longer for long flights. Excellent service throughout the flight. Loved the feeling of spaciousness, even in Economy. Great sleep as a result."
Cons: "Number of movies available in Entertainment was limited, especially compared to competitors like Singapore Airlines. Ran out of good choices on a long flight."

Pros: "Best R/T I have had, service to food to cleanliness."

Pros: "SERVICE was amazing and everything was very smooth"

Pros: "Great movie selection, food was decent, good beverage service, good temperature in the cabin, good leg room"

Pros: "Clean and comfortable."
Cons: "Vegetarian Food, inflight entertainment was horrible. Even the air hostess approach Was unexpect from JAL. If it was any American carrier it's expected to have such service."

Pros: "Customer service is great."

Pros: "The people, let's be honest, the Japanese just have a genuine humble way about them, where they actually derive pleasure from providing quality service. In short, they are better human beings, and having a flight with them taking care of me, is a sort of heaven"
Cons: "Food quality."

Cons: "none"

Pros: "It was perfect!"

Pros: "Noting"
Cons: "We had a last minute flight change to extend my business stay in Asia. Our firm contacted JAL on 3/1 to extend the return date from 3/3 to 3/8. We were told that it was done and just call back on 3/7 to confirm flight. When we called back on 3/7, they said the flight was never rescheduled and could not find a voice recording of the request. Despite our offering of evidence of our other ticket from Osaka to TPE (3/3-3/8 round trip) showing that it was not a no-show, and we have phone records of calling JAL on 3/1. Nevertheless, their customer care center in CHINA was firm that it cannot be done. The money has been wasted. Ridiculous service for a 3,500 business class ticket."

Pros: "Great food and beverage service"
Cons: "767 plane was obviously an older model... no USB ports"

Pros: "The service was amazing even for an economy class. Everyone was respectful and friendly. It was a pleasant experience and will fly JAL again."

Cons: "Mid night snack can be improved, it’s too small a portion."

Pros: "Everything!!!"
Cons: "My experience overall is fantastic"

Pros: "Great"
Cons: "Great"

Cons: "Seat cushion could have been softer"

Pros: "Logjam Manila traffic, confusion at MNL, late for check in, but staff got me on the plane. Then my suitcase was busted open at Chicago O'Hare on the conveyor belt and ANA issued me a replacement on the spot. Two problems [ not their fault ] handled beautifully. ANA is truly amazing. Thank You !!"

Cons: "Wheel chair transport requested did not come so I had to wait 15-20 min in Tokyo."

Pros: "I like the way the flight attendants treat the passengers. They are very courteous, friendly and wearing very sweet smiles.The airplane is very prompt when it comes to arrival and departure schedule. Thank you very much for providing me a wheelchair which made my travel more convenient."
Cons: "So far there was nothing that I didn't like. The food was good and the airplane was clean."

Cons: "No available slippers for economy class. I’m a star alliance gold and other star alliance airlines member provide the said amenity."

Cons: "Seats are almost impossible to sit comfortably for such a long flight. Not nearly enough legroom."

Pros: "Everything was as I paid for. All the planes left on time. No issues."
Cons: "What can you expect in economy?"

Pros: "Services to the senior citizen excellent... can't ask for more. Stewardess are all very pleasant. Thank you very much"

Pros: "Packed in like sardines with no ability to recline for a red eye flight of 10h was excruciating. Food was not good on this flight though the kids meal was a nice touch."
Cons: "Seats, food"

Pros: "Everything"
Cons: "Everything the whole team was great."

Cons: "Everything. The best I I"

Pros: "very clean over a 9 hr flight , great seat and flight attendant"

Pros: "Staff is awesome"

Pros: "Been flying with ANA ever since I started living in Japan, and it has always been a pleasure. No complaints whatsoever."
Cons: "No problems."

Pros: "The quality of your aircraft. Clean, modern, plenty of leg room. The check in agent in Manila, Arnel (or maybe Armel) was especially helpful and accommodating."
Cons: "Pax are advised to show up at least 3 hours before flight. My wife and I showed up 3hrs 45 min before takeoff. There were perhaps 40 to 50 people already in line ahead of us. But no checkin counters were open. The first check-ins began 3 hours prior to take off. By that time the line was backed all the way out into the main corridor. It would be MUCH better for ANA and the customer to begin the checkin process 3.5 to 4hours prior instead of 3."

Cons: "cancelled, hard to rebook flight, staff unhelpful, rebooked on worse flight. very bad experience."

Cons: "19 hours overlay in ORD. I had to check out all luggages again. Terrible."

Pros: "On time. Flight attendants don't shy away from helping passengers put their carryons in the cabin compartments. They were there in a split seconf to assist you - ANA flight attendants only. Food was great in ANA airlines. Toilet is clean. Boardinh was orderly."

Pros: "I enjoyed the hospitality and attention to detail."

Pros: "Staff are super kind."
Cons: "---"

Pros: "This was my first time flying ANA (LAX to Haneda and back) and I have to admit it was surprisingly great. I am a pretty tall guy and found the room for my feet in economy to be more than adequate even though i found myself in a middle seat both flights. The flight attendants were extremely attentive, even as my flights were both overnight/red-eyes. The selection of movies available at each seat was pretty good and included your standard Hollywood stuff along with a decent selection of Japanese film, television, and various documentaries. Whether or not subtitles are available for non-Japanese speakers for Japanese language media was kind of hit and miss (I actually did browse around quite a bit), but I was impressed nonetheless. I would warn some western based travelers that they may not find the food to be all that appetizing. I chose the Japanese style option both flights (rice, miso, salad, fish), however I know that had I had any of my family members along for the flight they would have gone with the international option and they probably wouldn't have enjoyed it all that much."

Pros: "The staff is very nice."
Cons: "The exonomy seats."

Pros: "Everything excellent"

Pros: "Crews' performance was good."
Cons: "Full capacity ! Because of CODE SHARING ? = One Airplane for 2-Airline's Customers."

Cons: "The fact that my feet got very swollen (twice their normal size) due to the small space - that had the passenger to my right sleeping on top of my right side."

Pros: "Meals are excellent at Nippon, stewardesses so helpful and charming."

Pros: "Enough room for relax, I love this one"
Cons: "none"

Pros: "Enough room for relax"
Cons: "none"

Pros: "Comfort... enough room for relax"
Cons: "none"

Pros: "Very nice plane, enough room, didn't feel cramped"
Cons: "Had to switch gates 2 times"

Cons: "Touch screens were a bit glitchy. Was not able to adjust brightness, and volume kept readjusting by itself."

Pros: "The staff was so very helpful and nice. Thanks a lot!"
Cons: "The great disinter service from the flight attendants made up for the delays."

Pros: "The stewardesses were always smiling and very engaging!"

Cons: "Hdhdhd"

Pros: "I love ANA airlines ❤"

Pros: "Everything about my flight was wonderful. The staff was always extremely helpful and happy. The plane was new and comfortable. Meals were good. Flight was on time. Everything went as best as it could."

Cons: "Person sitting next me passenger wanted fight with me. She told me this is her space arm rest I can not use for over 9 hours. She smelled alcohol and perfume. which made very uncomfortable bad bad"

Pros: "I like the whole experience overall I would definitely Fly ANA again"
Cons: "I like the whole experience overall"

Pros: "I got to my destination on time with my luggage"
Cons: "Decent flight but not the seat that I wanted. Window seat without a window. Emergency exit seat which is supposed to have leg room but didn't because of emergency door. Taking some over the counter pain medication helped this and made the flight bearable. Fewer storage options."

Pros: "The flight attendants are awesome. They are very attentive to your needs."
Cons: "None"

Pros: "all of them are nice and welcomed."
Cons: "early morning I would like to have a cup of coffee really bad. Nobody around and nobody brings any coffee."

Pros: "We were the first to be there in line in wheelchair yet we were the last to be assisted."

Pros: "Not a single thing. I will be talking to a reporter about this since they are interested in the story"
Cons: "I left 3 hours early from my hotel. This was my first time ever being in the Philippines so I did not fully grasp the amount of traffic. I arrived at the check in counter with 52 minutes to spare and they told me I could not board. The plane wasnt even boarding passengers yet. I even went as far as to say that I would leave my luggage as I had to get on the flight. They did not allow this either. They said that I would need to get on another flight. To add insult to injury they did not credit me with ANY of what I had purchased for my previous flight since I ordered through Kayak. I am 100% dissatisfied with ANA and I am asking kayak to rectify what they have done. I have already emailed ANA upper management and will be taking this to social media, the news, and any other outlet I can find. I had to pay for a hotel, miss 2 days of work and pay for a 700 dollar "premium" seat ticket since that was all they claimed they had. I find that last part funny, since I saw about 12 empty seats on my flight. I am hoping to hear from kayak so they can explain why they do business with a company that clearly does not care about it's customers."

Pros: "Everything"
Cons: "Nothing in particular"

Pros: "Legroom and cabin ambience"

Pros: "I had a great flight. The food was ok but I was able to sleep for most of the flight."
Cons: "I really have nothing bad to say about the flight."

Pros: "did not feel like I had stayed n the plane too long. I think I slept through most of the flight and was more comfortable since there was an empty seat next to me. Food was great, enjoyed ANA cuisine, even if not a lot. Who needs to eat anyway when all you do is sit, sleep and watch. Of course some work. The baggage was also quick and I was probably one of the first to get out. It took me about 30 minutes from the gate to the terminal exit."
Cons: "can't avoid turbulence, but I felt safe in the 777."

Pros: "Crew was wonderful"
Cons: "For this COVID to be over"

Pros: "The crew was amazing and seats were comfortable"
Cons: "Nothing"

Cons: "just an old plane. still had ashtrays in it. but overall ok because arrived safely and professionalism of staff was quite commendable"

Pros: "Everything was good/adequate, nothing was exceptional."

Pros: "The crew was understanding and sympathetic to the customer's frustration with a delayed flight."
Cons: "Delta should have figured out a way to not delay the flight. Every flight was delayed."

Cons: "The wrap didn't taste too well."

Pros: "Crew was great especially Fawn. Best flight attendant I’ve had."

Pros: "Nice crew"
Cons: "Late flight due to ground hold EWR. Two screaming kids immediately behind me."

Pros: "Comfort"
Cons: "WiFi never connects food"

Pros: "The staff are great very nice pleasant"
Cons: "Wifi doesn't work for long time and have wait long periods to watch something. TV on head reat is nice"

Pros: "Food, comfort, entertainment and treatment by the crew on this flight was spectacular. There was a lot of food, good entertainment and importantly, the seats were wide and comfortable."
Cons: "Very old plane, 767-300. The bathrooms needed a better and more thorough renovation."

Pros: "The food was good Flight was on time plane was clean loved the crew! Flew out with them, and returned with them... so that was nice!"
Cons: "Not knowing we were being bused to plane from Terminal Boarded early because of it, created a bit of chaos and panic My tv was broken- worked intermittently need connector for iphone ear buds - should have universal ports"

Cons: "Need vegetarian meal in first class"

Pros: "Seats more comfortable, plan wasn’t too full"
Cons: "No charging port for cellphone."

Pros: "They tried."

Pros: "Everything. Very nice accommodating ok"

Pros: "Crew and boarding were great, which I expect from a premium carrier like delta."
Cons: "Perfect day outside, not a busy day or time to fly. The email forbhe plane being late was was too last minute. A heads up sooner would have been nice. That way we’re not waiting at the airport."

Pros: "Enjoyed the flight and the attitude snd professionalism of the Delta staff. Only negative is that my entertainment screen did not work at all. The flight attendant tried resetting it but that did not work."

Pros: "drink carts came around twice"
Cons: "Even though there were sunchips available, they were not giving them out to everyone. Only the people that paid up in coach got the sun chips. The rest of us got these sad bag of pretzels and cheesey snacks. So sad. Why wouldn't Delta offer the same snacks to everyone? Seems like such a small additional cost compared to such an offensive action. The money you save is certainly lost in bad publicity."

Pros: "The staff was efficient and kind"
Cons: "The plane was late for weather reasons and they overbooked the flight they had to offer $400 for next flight wasn’t until the next morning.. no entertainment system on plane"

Pros: "The plane, the seating, and the service was outstanding, great entertainment setup with the movies."

Cons: "No LCD screen for entertainment."

Pros: "This was probably the best flight I’ve ever been on. The staff had a great sense of humor, as well as openly honored our military by bumping up an active member to first class."

Pros: "Personnel was friendly and accommodating"
Cons: "Delayed half hour and no leg room"

Pros: "Smooth flight"
Cons: "45 minute delay (due to airport, not airline"

Pros: "Power outlets, snacks, beverages."
Cons: "Boarding (goes faster if the rear of the plane boards first), delay, insufficient space at seat, no advance notification of needed app for entertainment access, app not available on kindle fires."

Pros: "Crew was nice. Flight very smooth"
Cons: "We had to get seats at boarding because of the flight delay. She offered us two seats in the back. I knew they don't pushback so I said no. She had given the woman ahead of me two seats in comfort plus. Did not offer that and was rude. There were at least a few empty seats in that area. As a courtesy to us having 1)been delayed in Costa Rica. And then 2) a long wait for the connecting flight in Atlanta it would have been reasonable to offer those seats. Which remained empty"

Pros: "Boarding was quick. Staff and crew were friendly. Everything went well despite the 30 min delay we had on the runway. They gave us snacks and we ended up still arriving on time."

Cons: "My luggage didn't make it home. I checked in the same time with my daughter we have the exact same bags, hers made it mine did not. How does that happen? They said it would be on the next flight and would deliver it to my home. Eight hours later and I still have not seen it."

Pros: "Good"
Cons: "Seats"

Pros: "Convince of the online apps and the TSA precheck"
Cons: "The aircraft was noisy, and the seats were very uncomfortable and extremely close together.."

Pros: "Flight attendants were friendly."
Cons: "Coffee was bad and was luke warm!! It was very cold in the cabin and then really warm."

Pros: "Nothing"
Cons: "Delay and inoperative Sattelite TV"

Pros: "Nice regional jet!"
Cons: "It was a regional jet..."

Pros: "Variety of entertainment options, much was complementary, which was definitely a neat addition."
Cons: "There was a bit of a delay right before boarding, which was not the airline's fault, but air traffic control at the destination. Unfortunate, but things happen."

Pros: "the inflight service and the quality of food was outstanding."
Cons: "some choice of indian movies would be appreciated."

Pros: "Liked seating in Delta Comfort w own space for carry on and earlier boarding. Staff was attentive snd friendly and offered many snacks. Good choices for tv. Should option of getting head phones as I had the wrong one. Comfortable"
Cons: "Should have one free luggage for Delta Comfort. More variety of food to purchash"

Pros: "Boarding was efficient"
Cons: "My luggage didn't arrive with me"

Pros: "Polite and efficient"
Cons: "Nothing"

Pros: "The crew was very accommodating and helpful and the new entertainment systems with the free movies are awesome. Because of the heat in the cabin we received additional beverage service and follow up waters"
Cons: "The air above my seat wasn't working for the duration of the flight and there were problems with the air throughout the cabin so it was uncomfortably warm for the whole flight."

Pros: "I'm not sure but it seemed as though the isle was wider than before or other airlines. It looks as nice not having the beverage cart hit my elbow when it went down the isle."

Pros: "The delta connection flight waited for our flight so we were able to make our cruise :-)"
Cons: "The delay in the beginnning caused a bit of anxiety that we might miss our connecting flight which could've resulted in a missed cruise"

Pros: "Having status. Always on time. They run their schedules like European trains."

Pros: "Like the smaller plane: less craziness!"
Cons: "Would've been better without the delay, but the aircraft was late getting to Atlanta."

Cons: "I loked everything in my trip"

Cons: "Was delayed 1.5hrs"

Pros: "Bags arrived on the belt quickly"
Cons: "Why is there not saying precheck to use after you've been funneled through customs? ATL is advanced enough to have kiosk for arrival, even for those confused and not with global entry, but then forces you to wait in security line instead of the typically faster tea precheck line. Every minute I'm in line, I'm not spending money"

Pros: "Food in first class was quite good. Flight was smooth, and arrived early."
Cons: "The boarding agents lost control of the crowd form the get go. The first class cabin crew on our side of the plane was inattentive, though it appeared on the other half of the plane the crew was very attentive. This is one of the poorer first class seats in the industry. The "lie flat" seat is just that, a lie. It is pitched at an angle, though not as steep as some. Foot cubby is narrow and constrictive, bordering on claustrophobic."

Pros: "Great crew and service. Drink were served all the time. Everyone was extra nice"

Cons: "Small cramped and uncomfortable plane."

Pros: "Due to the corona19 virus I was not able to travel and the airline phone lines have been so busy that I’m not sure if I will be able to change my ticket."

Pros: "Attention and comfort"

Cons: "Three hours departure delay from Munich to SFO"

Cons: "Boarding process could be better. They can board the end rows first and go back to the first rows. This will help with better flow with passengers not blocking the pathways."

Cons: "Better time management."

Pros: "Yes"
Cons: "None"

Pros: "Upgraded to business class for a reasonable fee."

Pros: "Every thing is excillent"

Cons: "More leg room"

Pros: "Luggage space, comfortable seat.. huge plane"
Cons: "Ice cream was not good."

Cons: "Paid for and reserved bassinet seat but didn't receive bassinet seat. No one wanted to help. Very disappointed."

Pros: "Glad that i was able to secure a seat in the emergency exit row (row 70)"
Cons: "Wow, I am not a heavy woman, I wear a size large but I am not in the least obese, just tall and not skinny. The seat width was ridiculously tight! I have NEVER experienced such discomfort in a Emergency Row seat!"

Cons: "Sittinf in the middle"

Pros: "All the full service airlines are pretty good in the air. But what sets apart Lufthansa is it's ground staff. On the previous occasion I had left behind my waist bag on the seat containing passports, cash and cards. Their lost and found desk retrieved it quickly, absolutely intact. On the last occasion, my mother in law, who is over 85 was taken care of very well at not only Delhi but especially at the Frankfurt airport. I must truly acknowledge young lady Jessica's efforts, in ensuring that everything was handled very caringly by her personally, for an old lady at the Frankfurt airport."

Pros: "The seating configuration was ideal (2-3-2)"

Pros: "Food was pretty good,Lufthansa one of the best companies to fly with."

Pros: "See above. The same applies."
Cons: "See above. The same applies."

Cons: "Two flights delayed then no bags when we got to Chicago- disappointing and annoying. Great to arrive with no coats in winter!"

Pros: "Aircraft"
Cons: "Food"

Pros: "Lufthansa flights are by far the best way to fly transatlantic!!"

Pros: "The food was pretty good. Normally I can't eat airplane food but it was actually good."
Cons: "The seat didn't go back at all"

Pros: "Same as above but even better."

Cons: "bad business class experience, requested assistance 2 but only one came that alsoafter so much hassel will never travel or recommend"

Cons: "None"

Pros: "The airlines gives the best flights possible."

Pros: "Easy boarding"
Cons: "Could update movie selection"

Pros: "Food snacks were awful."

Pros: "Staff was very attentive and friendly."
Cons: "Seating very cramped for a tall person. Tight squeeze!"

Cons: "That my seat was broken the whole time. I have a spinal injure and need to rotate positions while sitting. My seat was broken and my back hurt badly."

Pros: "Excellent, helpful steward."

Cons: "It took 90 (ninety!) minutes to get my suitcase at SFO. What a shitty, second-world airport. "Love" the crt tvs playing awfully low-quality "welcome to the US" videos. Way to showcase Silicon Valley's technical advances. Laughable."

Pros: "Overall it was a great experience."

Pros: "keep going"

Cons: "the hot meals were aweful"

Pros: "More leg room than United. Good food."

Cons: "11 hours of crying babies was too much. The practice of placing 4 cribs together on the bulkhead encouraged one baby to set the others off screaming. The toddler siblings then started fussing, the parents were then jumping up and down, jostling the other passengers, it was a nightmare! Hated every minute of it."

Cons: "Too cold"

Pros: "See above"
Cons: "See above"

Cons: "Boarding was delayed by 30 minutes but they did not inform us of the delay so everyone stood in line the entire time."

Pros: "Thai chicken dinner was good"
Cons: "Cold breakfast sandwich. It said on the package it was "oven able", the spread was rock hard, bread hard, would have been better warmed up. Leg room is tight"

Pros: "Wonderful overall"

Cons: "seat did not recline at all,"

Cons: "Delated and boarding was a mess"

Pros: "On time."
Cons: "changing seat assignment"

Cons: "Big Screen at front of cabin when I am 2 rows behind kept me awake Boarding was a mess, not really enoughpreboarding space to hold everyone. Organizers were rude and signs were confusing."

Cons: "Too hot and stuffy. No air."

Cons: "Leg space is tight"

Cons: "I did not like the surprise of having to pay for a seat reservation, once I had purchased my tickets. This was costly and certainly unexpected."

Pros: "Checkin was timely and the agent helpful!"
Cons: "The immigration line was way too long in New Delhi."

Cons: "It was long terrible 24 hr journey with a pregnant wife"

Pros: "Salimos a tiempo . El business es muy confortable"
Cons: "La comida horrible . No se limpian los baños"

Cons: "KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)"

Cons: "Very nice crew and great food"

Pros: "Crew is excellent, polite and personal!"
Cons: "Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good."

Pros: "The socks offered in business were comfortable and nice looking. The red wine was good."
Cons: "The food was just average and the seat not too comfortable"

Pros: "Great airline"

Cons: "Crew members in Amsterdam were very rude and disrespectful"

Pros: "Seats were super comfortable, bigger than most planes with extra leg room. Food was excellent and fresh, amazing Dutch cheese sampler was divine. No nonsense staff who had all connecting flight info on hand when we arrived in Abu Dhabi. KLM staff were friendly and efficient. Fabulous airline."

Pros: "Yes"
Cons: "Everything was good"

Cons: "I was seated next to the restroom, which is not a pleasant experience for an international flight."

Cons: "Travelled business class and was ace experience"

Pros: "the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can"
Cons: "the headrest is hard. Apart from that- all was fine"

Pros: "Good for both."
Cons: "Bigger seats."

Pros: "Crew was ok."
Cons: "Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade."

Pros: "The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars..."
Cons: "So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!"

Pros: "Overall KLM experience is good"
Cons: "Food quality was mediocre for a business class flight."

Pros: "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"
Cons: "A lot of delays, on both flights. We spent twice as much time waiting than flying."

Pros: "MCR airport Mert & Greet parking was smooth and efficient."
Cons: "Flight was delayed 2 hours due to bad weather. Additional baggage payment to Air Baltic did not show up on the KLM system and we had to pay again. Nowhere to address this with Air Baltic even in Tallin. Handlers seem uninterested and refer us to ‘the website to address the issue.....’"

Cons: "old screens and entertainment system leg room to small"

Pros: "Crew where awesone and the choice of entertainment was fantastic"
Cons: "Seats way to close together"

Pros: "Crew was great, very nice"
Cons: "Not enough legroom"

Pros: "The seats seemed to have more space on this plane which was nice."
Cons: "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."

Pros: "The crew was fantastic! Our needs were constantly being met and just about the time you thought you might want a snack or a meal, the attendants were already heading down the aisle. Because of an allergic reaction, I asked for ice a number of times and the attendants were more than happy to meet my needs."
Cons: "The seats were very close together. The trip from New York to Amsterdam seemed a lot more comfortable than the return flight. The food from NYC JFK was better than the food from Amsterdam. The movie selection on both flights was a little disappointing."

Pros: "She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks."
Cons: "Cramped seating."

Pros: "The attendants took great care of us. Super smooth flight."

Pros: "Fairly nice flight. 7 hours AMS to JFK. They had ice cream cones for us mid flight and an after dinner cognac if you wished."
Cons: "Not a big fan of paying for a few extra inches of leg room in a better seat after paying for a ticket."

Pros: "The leg room, was surprisingly roomy"
Cons: "The food and that there was no entertainment."

Cons: "Boarding was very confusing. There was an area where they were checking people's bags or something near the gate and you didn't know if you needed to stop at it or continue. They didn't collect garbage before landing. Not only did we have to take our bags off the plane, we had to carry our garbage (drink cups/food served) to the front of the plane to throw out."

Cons: "Delay can occur sometimes but it wiuld be better to be explained its reason and the estimated time for boarding. The customer service at CDG airport was the worst ever and all people standing boarding desk were useless without any mind what they are doing."

Pros: "On both of my flights to New York City, I was amazed at how friendly and helpful the flight attendants were to the passengers. On my short flight from Basel to Amsterdam, a young French speaking girl was concerned about how to manage getting to her next gate. The flight attendants talked to her and arranged for someone to take her there. On my longer flight from Amsterdam to New York City, there was a customer who was in distress about missing a previous flight and not making it to her connecting flight in New York. One of the flight attendants reassured her until she stopped crying and calmed down. That same flight attendant was always so positive and cheerful in all she did. The rest of the crew was top notch. This was my best experience flying in such a long time. Well done, KLM crews of flights 1984 and 0645 on July 10!"

Pros: "Due to lightening bolt strike our pre-Y2K era plane got switched out with a newer plane with modern media delivery at the seats."
Cons: "This caused a two hour delay in boarding and another 30 minutes on the JFK T4 tarmac. Same crappy headphones so it wasn’t the"

Pros: "The flight crew was nice. Plane departed/arrived on time."
Cons: "I paid €60 extra to sit in the emergency door seat to get more leg room but once.i was in the plane learned for more leg room I accepted a smaller seat next to a bathroom and no entertainment. I could not store my belongings near me. No power outlet to charge my devices for my own entertainment on a 7 hour flight. Dealing with constant traffic for the bathroom. I sat in the middle seat between two hours other men. It was a constant struggle arm space. After 7hours in the air I could not wait to get off the plane. If I didn't actually pay an extra €60 for the seat I may not feel bad but I feel like I might have been better off without paying for the "upgrade""

Pros: "The flight attendants could not do enough for you."
Cons: "Business class was pretty empty but again I was not allowed to change my seat selection online. Pathetic check-in."

Pros: "Got to Amsterdam on time and everything was great including the staff"

Pros: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Cons: "Nothing."

Pros: "Arriving more or less on time"
Cons: "Crew is awful. Disrespectful desinterested in customers find themselves very important. No service mentality whatsoever. No respectful airline would hire such arrogant self centered personalities in a service role"

Pros: "great choice of entertainment content, friendly crew"

Pros: "They were awesome."

Pros: "Service"
Cons: "Only one queue for boarding. Flight late on arrival."

Pros: "Everytime she passed she was hitting me or I had to hold my drink so that she wouldn't knock it off"

Pros: "Everything was good. The crew was very friendly and attentive. The plane was comfortable, with great entertainment on the personal screens. The food was delicious. Flight was on time and actually arrived early, but then we had to wait for a gate (not the airline's fault)."
Cons: "No complaints at all."

Pros: "Crew was friendly, and the food was better than the usual KLM fare."
Cons: "The "new" seats were hard and uncomfortable. Avoid any kinds of seats near the bathroom in a configuration with 3 abreast next to the windows. The "aisle" seat is essentially a "waiting area" for the rest room."

Pros: "Fortunately, the plane was not full, so people could spread out a bit to create extra room. The food was really good! (surprisingly)."
Cons: "KLM's new configuration for this type of plane made the seats even narrower than before. While leg room was reasonable, the 3 abreast seating meant a lot of discomfort, especially in the row right in front of the restroom."

Pros: "Loads of leg room"
Cons: "Loved everything"

Pros: "delayed"

Pros: "Wonderful"

Cons: "Did not get the luggage from connecting flight from Amsterdan to Basel"

Pros: "I ended up getting home with less delay than originally predicted. I guess that's a good thing Also delta customer service was super polite and trying to help when I called"
Cons: "Delay again... seems to be pretty frequent on KLM flights at least on the ones I flew with in the past 4 years... this time it was 3hours wait due to a technical issue... no alternative flight option and we ended up getting a very old plane as a replacement. In addition people at info terminals are disorganized and not kind at all.."

Cons: "Taking off late caused me stress because I had transferring flight within less than two hours in transit originally. So we arrived later about 50 minutes so I had to manage my situation and find my next gate and be on time. And an other thing that I disliked was that I was allowed to have only one baggage which was very unusual for international flight between two countenances. And the crew was not polite enough so she made fun of my Cary-on. In short, I expected more from KLM which is famous for them being "Royal" but not acting as one of them."

Pros: "--"
Cons: "One and a half hour delay on a 50 minute flight. Flight was operated by Cityjet on behalf of KLM. Never have I seen such bad customer service: from rude people at the bagage drop off to incompetent hostesses at the boarding gate."