Pros: "Crew was extremely hostile and rude"
Cons: "Smile and treat black individuals better"
Pros: "See previous comments"
Cons: "See previous comments"
Pros: "Everything was good."
Cons: "All good"
Pros: "The crew was nice"
Pros: "All was great"
Cons: "Food and service. Our flight attendant didn’t seem to want to be there. Sub-par service for first class by a long shot."
Pros: "Crew very friendly and courteous"
Cons: "Would’ve been nicer to have lunch rather than breakfast"
Pros: "Amazing crewkeep"
Cons: "Keep going"
Pros: "The movies were entertaining"
Pros: "Flight was smooth, arrived early..crew was prompt and courteous."
Pros: "Boarding was easy. No issues. Friendly staff. We had to fill out customs declaration forms but didn’t have a pen. We asked stewardess for a pen and they didn’t have any left. She said to borrow from a neighbor which I thought was rude. We don’t know our neighbors. If a flight requires filling out a form, they should provide enough pens to do so."
Cons: "Not enough pens"
Pros: "When I finally got off the plane"
Cons: "Everything. No instructions, no pens or pencils, ignorant staff. Got to Cancun and waited 2 hours with no directions to just go they immagration. The forms were in Spanish and the staff could not translate. I’ll never fly Delta again."
Pros: "Flight Attendant Precious was just as her name precious and was very impactful in my amazing journey experience."
Pros: "Not much"
Cons: "Seats very uncomfortable no room to move"
Cons: "Flight was delayed."
Pros: "Excellent check in and boarding service"
Cons: "Cleaning of the airplane could be done better"
Pros: "Fly attenden alwas with a beautiful smile"
Pros: "Clean and spacious plane, relaxed and organized gate cre"
Cons: "Crew member passing out ear buds ran out and never came back"
Pros: "Got moved to an aisle seat instead of the middle. The flight wasn’t full so the crew planned ahead and got several people in our party better seats."
Cons: "Missed my flight do to TSA security my wife is diabetic this TSA agents/idiots looked like they newer seen insulin pump or insulin bottle and flight left 15 min early. So I'm in Tampa trying to get flight in morning to Cancun"
Pros: "Almost everything."
Pros: "I love the aesthetic of the new planes. Boarding was seamless and the staff was great! More cookies please!"
Pros: "Free movies on plane, quick boarding! Ok time :)"
Pros: "Like the fact I could watch 2-3 movies. Love the gluten free options for snacks."
Cons: "All of the couples were not assigned seats together. I've never seen anything so stupid. So before the plane took off, about four of us ladies from all over the back of the plane stood up and each jumbled a bunch of seats like a rubix cube so the men could then get up and go sit with their wives."
Pros: "Food was amazing tasted and seasoned well. Not bland, really good salad and chicken."
Cons: "Delay. (liked kayak delay updates tho!) crew not very attending and it looked like they didnt care. In order to keep folks busy because of the delay. They gave out immigration and customs papers out, but refused to give pen. I literally didn't had one and answer from the crew was like that. " Excuse me do you have a pen by any chance?" . "NO! I dont! asked them" pointing out to other crew members, -this is the best part- the female stewardess had clearly visibly a pen in her front shirt pocket! Sitting around and trying to kill time and no pen still. While busy with food and other stuff, i fell asleep. Then after a while when going to the restroom i asked the male steward if he would have a pen please, he pointed out they dont have any pens. ( please note he marked on his check board, who is getting which meal on the first class)"
Pros: "We loved Jaimie and Dana with Delta, two super nice ladies working at check-in and bag drop counter. We were running late and a bit confused, both of the ladies helped us with the whole process, re-assured is that all will be well. They did so with a great genuine attitude. Thank you again Jamie and Dana :)))"
Cons: "More leg room wouldn’t hurt!"
Cons: "That we did not have a seat assigned"
Pros: "Everything was great from boarding to landing."
Pros: "Loved having the Movie and tv options on the flight, really passed the time"
Cons: "Flight was overbooked, seat assignment at gate, was very anxiety provoking. I was concerned would not get on flight."
Pros: "Nice upgrade since we didn’t have seats! Delta was a good flight but don’t ever wanna fly on Aeromexico again!"
Cons: "Had all my jewelry stolen from my luggage!"
Pros: "Friendly service"
Cons: "The booking was done through vayama and the confirmation numbers didn't match with delta's. It was confusing. I had to talk to a delta rep and give her the eticket # and at that point, she gave me a new confirmation #, that I was able to use to check in with on delta"
Pros: "Flight home was excellent as there was movies to watch and and snacks twice. Crew was great!"
Cons: "Flight to Cancun was ok, wish there had been a movie on that flight. Crew was great!"
Pros: "Flight attendants seemed nice"
Cons: "Too tight in the seats"
Cons: "No offers of sandwiches on a 4 hour flight. Smooth flight - very good crew."
Pros: "Quick and everyone was friendly"
Pros: "Boarding was easy"
Cons: "Seats, the whole flight experience"
Pros: "direct flight from bdl to cun."
Cons: "reclining seats that doesnt give much room to person behind recliner"
Pros: "That I landed safely"
Cons: "1st class was horrible."
Pros: "The plane was new and very comfortable. Free entertainment and plug for charging electronics. Love this airline!"
Pros: "The crew was outstanding, polite, and professional."
Cons: "Seats were comfortable, but much too crowded. The seating would have been very good for children but for adults it was much too crowded. My knees were up against the seat in front and my back is sore from having to spend most of the trip twisted to try to fit into the small space. Also, my seat was is row 16 and was called a “premium” seat and I was charged an extra $24 for it. I did not find it any different than all the seats around me. What was the extra charge for?"
Cons: "They lost my luggage."
Pros: "Great selection of movies to watch."
Cons: "The seat-back display screen could use some updating/improving. Also, the earbuds weren't very good."
Pros: "Very satisfied. Great service"
Cons: "The flight was delayed for 4 hours."
Pros: "On time, pretty friendly crew"
Cons: "Too small a plane for that long a trip. Bathrooms were VERY small & rare."
Pros: "Flight was fine. They were especially generous with the snacks."
Cons: "My one complaint is the bathroom layout of the A320. Two tiny closet bathrooms in the back for all of coach and a much larger one much larger one first class (which is like 5 rows with a mesh curtain for separation). The coach bathrooms are so small a normal person can barely get in and turn around to close the door. I question whether a larger person would be able to actually use them. I also saw the flight attendant actively turn away coach passengers trying to use the first class bathroom when it was open (not standing in the aisle or anything annoying like that). That's ridiculous to have 2 tiny bathrooms for all of coach and also to make people walk all the way to the back of the plane when you are seated much closer to the first class bathroom."
Pros: "Terrible customer service both on the phone before the flight, but Especially from the gate agent. Wow she was really horrible."
Cons: "The flight attendants on board were good! They helped get everything straight. Easily could have been handled by the incompetent gate agent. Wow."
Pros: "Outlets to charge your phone and watch movies."
Cons: "It wasnt specified which terminal to go to Aeromexico or delta. Going both ways. I had to pay a 40 dollar taxi to get me to the correct terminal .5 a mile away. And leaving in the early morning it was too dark and they convinced us it was unsafe and a 35 min walk. It’s def would be that long of a walk in Mexico since we had no idea where we were going."
Pros: "Very comfortable"
Cons: "Nothing, besides the flight was slightly delayed but not by long"
wifi not available unitl up in the air. Lost time to see movies.
updated planes were excellent
Flight was cancelled and the only reschedule time they could manage was the next day at 830pm. No advanced warning or viable options to choose from. Absolutely horrible experience spending 12 hours in an airport trying to get home.
Hour delay taking off due to missing crew member
The power outlets did not work at all, the wifi was spotty, there are no TVs, and the seats are way too narrow. As a positive, we did get in pretty much on-time.
Boarding and flight was smooth. Arrived 35 minutes early. Crew pleasant.
Delayed over 6 hours for a mechanical issue. They had to fly mechanics in to fix the problem because there are none in Aspen. I feel like we should all get half off when this happens. Ridiculous.
Cons: "Our flight was delayed two hours. We arrived safe but still, the delay creates such an impact on traveler’s plans. AA didn’t even offer bonus miles."
Cons: "Sat on the runway for over an hour. Lack of communication and lies.."
Cons: "Individual TVs, perhaps"
Pros: "second flight was delayed about 30 minutes"
Cons: "Bring back the individual TV's"
Pros: "We eventually left."
Cons: "AC was way too cold"
Pros: "Crew was fantastic but seats lack padding which agrivated my tailbone."
Cons: "A second beverage service would have nice."
Pros: "The cabin crew"
Cons: "The gate agents were utterly rude and unprofessional. If you’re going to be so negative why work in customer service ?!?"
Cons: "Flight delayed 1h30, no food or beverage served!"
Pros: "Not much"
Cons: "Not sitting on the runway for 2 hours"
Pros: "Yes the flight was slightly empty so I had a ton of room!!!!"
Cons: "1 hour delay boarding then another hour waiting for a Pilot!?"
Pros: "On time"
Cons: "Boarding system, come located entertainment o/b, non existan food/snacks"
Pros: "Plane is clean. Well kept"
Cons: "Wifi. It terrible"
Pros: "Timeliness and friendly staff. Arrived before scheduled time..."
Cons: "After getting us lined up for boarding we were told to wait due to maintenance."
Pros: "Arrived early in CUN!"
Cons: "Food selection"
Pros: "Nothing — the flight was cancelled because of a fault on the plane."
Cons: "Cancelled flight.."
Pros: "quick flight"
Cons: "seats are very cramped"
Pros: "On time"
Cons: "Nisy airplane and hard seats."
Cons: "When we arrived at the Aspen airport, American Airlines was having a complete breakdown checking-in passengers for our flight. Some waited 2.5 hours to check a bag -- at an airport with very few flights and small planes. Clearly there was no management onsite – or that management was completely inept. AA agents on the ground simply did not prioritize passengers trying to make flights, nor did they ask flyers without urgent issues if they could step aside. Even worse, they spent 1.5 hours helping one customer – when that customer simply could have gone online or called reservations to get the appropriate assistance. Honestly, I personally stepped in to do what your personnel should have been trained to do: show empathy to calm passengers, ask one irate man to have some sympathy for those behind him in line, and finally, prioritize the people trying to check bags for the 2pm flight ahead of others. AA personnel only engaged the irate customer and threatened to call security when he pulled out his camera phone – it simply inflamed an already bad situation."
Cons: "Very narrow seats"
Cons: "Lost luggage for more than 18 hours. Poor costumer service by baggage assistance: Too many issues to even mention it. Arrived in Cancun w/o luggages and connection to Cuba with another airline and no luggages for 2 weeks."
Pros: "Boarding and flight was on time."
Cons: "I didn't have enough time and had to rush to get to me connecting flight. It scared me that I might not make it to the terminal and gate in time. thanks!!"
Pros: "Food was decent"
Cons: "Informed VERY late that flight was delayed. Kept on being told a different time and then the flight was further delayed! Over 3 hours delayed. No movie on the flight."
Pros: "Boarding was prompt, flight attendants polite and accommodating."
Cons: "If I am in business class and platinum status, why can't I use the lounge - which is only available to Platinum status going to LA or SF, Latin America but not to Cancun. American Airlines needs to change this policy."
Pros: "The new clean plane. The pilot and crew were great."
Pros: "The crew and flight was great."
Pros: "Everyone was very helpful."
Cons: "I am million miler in Korean air. It's a seven star airlines"
Pros: "The flight attendants were excellent."
Cons: "Wish the plane had been equipped with personal entertainment screens on the seatbacks."
Cons: "Delayed an hour. Don't think I've had a single American flight on time. No food or movies on international flight. No blankets or pillows."
Pros: "Quickly boarding, crew was extremely polite"
Cons: "No kosher food on board"
Pros: "The entire plane crew to the ground crew did their best with a situation that was out of their control. The luggage door would not close, so we had an apps 4 hour delay"
Cons: "All good."
Pros: "Top notch airline - staff is personable & comfortable seating"
Cons: "No entertainment. There wasn't even a drop down screen for a movie."
Cons: "As it was the continuation of an international flight, I believe I travelers like me deserved to be treated with free food and not just drink and water."
Pros: "Comfort plus seats gave extra leg space."
Cons: "Probably more of a Newark airport thing but we were delayed on the runway for over an hour because of drizzle. That is a joke. You can fly in light rain."
Cons: "Food and rough flight"
Pros: "- Boarding was efficient - The food was good"
Cons: "- The male flight attendant in Business Class was rude. - The movie options were very limited, dated and unappealing"
Pros: "All service from check in to boarding was just ok."
Cons: "Checking in was annoying. Got to the airport and people seemed positively confused about having to tag their own bags. Granted when I finally got to the kiosk, I went through in a short amount of time but I’m not sure of the benefit as I knew I would need an assistant to review my documents."
Pros: "The flight was on time and arrived early with minimal difficulties"
Cons: "A crew member required several passengers including my girlfriend to check a bag that has routinely fit on all flights prior with even checking to see if it would actually fit at the gate"
Cons: "Probably nothing"
Pros: "I got upgraded to first class for free"
Cons: "I was very happy with this flight!"
Pros: "Check in and departure very quick, efficient and professional.... very intuitive and helpful when observing that customer is in need"
Cons: "From a customer service standpoint, I Would lower or not charge business or first class rates on a jet in which the seats for the above mentioned clearly have no physical distinction from those in economy class. Just a thought."
Pros: "The crew was fine."
Cons: "United is consistently late and unhelpful with addressing travel delays. The first leg of my flight was delayed which would have caused me to miss my connection. United staff could not have been less helpful. In the future, I will try to avoid flying United wherever possible."
Cons: "Flight was denied in 3 hours"
Cons: "Limited entertainment, in main cabin food and bags cost extra even in international flights. United airlines is like flying budget airlines even when u pay for main cabin premium seats."
Pros: "Whole trip to Cancun without wifi"
Cons: "The seats are more crammed side to side and frontto back than EVER. No room to crack open a laptop.... iPad yes but not a keyboard."
Pros: "The flight was on time and we had room in the overhead bins. Flight attendants were nice and helpful."
Cons: "The entertainment options were lacking- I had seen most of the movies. I didn't pay for the food but it looked average. Beverage service was slow and trying to get additional drinks was near impossoble."
Cons: "no food service. Entertainment is limited."
Cons: "... before takeoff necessitated return to gate from runway for technical inspection and approval before flight. That, plus de-icing, put us about one hour behind on departure."
Pros: "Happy with everything!! Upgraded to business class-from boarding, breakfast, blanket and exiting the plane-all was well:)"
Pros: "Legroom coffee and snacks"
Cons: "Recline was broken. Wi-Fi did not work. Sadly disappointed. Will go back to fly with Americanairlines ."
Pros: "being my first time flying international everything went smooth. The staff was very helpful."
Cons: "This flight went smooth, I was very pleased with it."
Cons: "We never made this flight. United texted us multiple new gates confusing us. We stood at customer service for almost 3 hours never able to talk to an agent. Had to go to a desk to figure it out. It was still messed up in Dallas. Two in my party almost didn't make it to Cancun this day."
Cons: "The seats were super close , I felt like a sardine . My legs were cramped and it hurts so bad. The WiFi didn’t work as good as it was supposed to. They gave us a little bag of mixed snacks as if we were toddlers. $425 spent on a flight to be treated like that ? Never again"
Pros: "Great service great equipment and great prices!"
Pros: "Got there safe"
Cons: "We stayed in the plane for a hour and a half beforehand take off. We couldn't even get some water to drink. For the love of God"
Pros: "I do like that you can charge your phone on the plane."
Cons: "I didn't realize with United economy tickets you have to check your carry on. That's why I love Southwest."
Cons: "No outlets or entertainment"
Pros: "Nothing really. I'm glad Delta, Virgin, and Southwest have direct flies now so I don't have to deal with the worst airline in the history of humanity,"
Cons: "The worst support and irresponsible system canceling my seat and no support"
Pros: "No delays. No problems"
Cons: "There should be more free food."
Pros: "The crew was polite and extreemly attentive"
Cons: "My flight was delayed an hour"
Cons: "Just wish a long flight provided some small amount of food and entertainment. Note, when boarding and the rear baggage racks are full, they should have those who haven't boarded wait outside while the people from the back come to the front with their luggage...or have those in the back wait to come to the front...it is too crowded and I got hurt."
Cons: "Been on lots of planes super rough takeoff turbulence was awful landing was not good"
Pros: "Not much. We did arrive intact. Crew was pleasant"
Cons: "Heh, it's 2017 and the halcyon days of travel are long gone . . . unless you're willing to shell out money . . . and more money. . . and more money. Flying is a demeaning experience where the airlines nickel and dime you for everything. Seats in economy are miniscule, your neighbors are in your laps, the food is objectionable and costly, entertainment non-existent or costly. Customers are cash cows who can be sucked dry for every amenity."
Pros: "Flight was cancelled twice. United lied about luggage. Had to purchase toiletries and hotel room."
Cons: "United cancelled my flight. Terrible customer service"
Pros: "Very annoyed to pay for luggsge and that I keep the weight so strict if a bit over! Will not fly u again As it's not worth it - sorry - greed is rife!"
Pros: "Very informative about the flight."
Cons: "For entertainment you have to pay other airline like Jet blue and Delta doesn't. Food a little snack for a baby. I ask for water three times only water the flight attended always forget. It wasn't good flight."
Pros: "The attendants were absolutely wonderful and made our flight tolerable. Thank you again to the crew for working so hard and making our flight so much easier."
Cons: "Lack of communication - after we had checked in at the airport (under 2 hours before our international flight time) we were notified that our flight was delayed by an hour and 45 minutes. After waiting about 4 hours everyone started lining up in their respective rows and that's when the terminal United employees decided to inform us all that all passengers need to get in line at the desk first in order to get their passports inspected and get an approval stamp before lining up. Could have easily been done in the hour and 45 minutes of delay time we had. It's now 11:30 am, 2 hours past the original flight time and 15 minutes past the original delayed time, and we were all still in our respective lines to board the plane. The delay was due to the catering cart that had not yet arrived. So we were all waiting for about 30 minutes in line just to board the plane. During this time United decided to promote their Entertainment onboard and alcohol available for purchase once we are airborn. Finally when we were on board and about to be airborn is when the first apology was heard from the crew. This could have been managed much more effectively and professionally."
Cons: "we had to pay to watch any channel."
Pros: "No hassles. perfect flight for a great vacation."
Pros: "Early arrival"
Cons: "No free snacks"
Pros: "The flight was late and I missed My connection flight because of it. Unbelievable and unreliable flight and a horrible start for a vacation. SO sorry I took United!!"
Cons: "Unfortunately I am writing this letter to express my concerns and frustrations toward your stewardess on flight 1050, they were aggressive and condescending. A customer ask if they were serving drinks the male stewardess waved his hand and seemed quite annoyed and stated " mam what do you want to drink". In addition he would walk down the aisle and give you three wafer cookies , I'm wondering why three???? That's because he wanted me to pass them down as if I was in an assembly line rather than handing each customer a cookie. He walked through the aisle with water and never asked if anyone if they would like water. It was almost like he was annoyed at everyone in sight . I have never experienced such behavior on flight. I flew Unites AIrlines plenty of times and NEVER experienced this. The other customers in my row expressed their frustration with the unkindness of treatment during the flight. I understand it's a very hectic weekend with the holiday but there was absolutely no reason to experience such behavior. My party will not be looking forward to using united again!"
Pros: "On time Skilled pilots Smooth landing Accommodating staff Pleasant"
Cons: "There was no entertainment, no more food left when they got to my seat and the seats were really small"
Cons: "Overall becoming frustrated with paying airline inflated seat prices not reflecting current fuel prices, smaller space, fees for every little extra, no food even for international flight, not enough overhead storage even for one per seat, switching of payed for Isle seat to middle at last minute, not a clean flight_ trash in seat pocket when I boarded and overall feeling of just being a revenue stream and not a person."
Pros: "I love how amazing the crew & especially the pilot handled An unexpected emergency stop during the take off. A+++ I felt comfortable and not stressed with what was being done to work things out. A huge thanks to them !!!!!"
Cons: "How shitty some of the passengers were to the crew and what was happening ."
Pros: "Everything was great"