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No boarding announcements leading to the usual confusion and people trying to board before their group number.

I was fortunate enough to have an entire row to myself and that was the highlight. Unfortunately, the flight was really turbulent which had no impact on how effective the crew was. However, I am disabled and should have boarded the flight first, but that wasn't the case. They also decided to take my bag at the gate because I had one too many and upon my picking it up at JFK it along with my rollator had been damaged. I am a vegan so the didn't have a proper meal for me and I was unable to view the entertainment because I didn't receive a set of headphones and if I needed to supply my own I wasn't made aware of that either. The crew was great, but overall everything was pretty lackluster.

Just some cookies and water. There could be other options for food.

On time. At least they offer a drink and a small snack. Plane was clean

For bus boarding, group 1 should have been sent on a separate bus ahead of the general boarding. It would have been nice.

Airline lost my luggage and after 20 days it has not been returned nor refunded any money.

I do not speak Spanish or read in Spanish When asking for help, people were hard to find they spoke quickly and pointed a lot directions for where to go and what to do we’re unclear. Which made my traveling uneasy.

It was confusing because I got a notification that my gate was changed when in reality it wasn’t

Terrible They charged me 157$ for excess baggage even though my bags were within the normally accepted limits Flight was late. Service was poor. The snacks were really bad

Awful, horrible customer service. Flight got delayed and had to spend y the night in Bogota as a result. Very poor

Hostile flight attendants. Second flight with Jose so much better. Arrived 1/2 hour early. Thanks.

the flight from Boston to Curitiba was on time actually 30 minutes earlier. latam was not able to unload the luggage for custom checkup in Sao Paulo ii took two and half hours . i missed the flight to Curitiba spend the night in hotel and then flying in the morning to Curitiba

Fly was cancel on the las minute wiht out tell me

My fly was cancelled so i run to the airport and fight for my fly Thank god at the end was good

The flight was late olmost 3 hours , they send me to Cartagena … I suppose be in CR at 9 am , I fluid to Costa Rica at 5 pm …

delayed rio bogota - delayed for 4 hs from bog to mia. the seat are too small

Definitely my worst experience. We booked a flight JFK - Cartagena with a layover at Bogota. My partner and I were on time for the boarding at 10:55pm. We were about to enter in the plane, literally, when one of the officer from the airline Avianca, took the passport of my partner to apparently « looked at his luggage reservation ». It made no sense, first the luggage was under my name, and then we went through all the controls at the airport. The person went back to the gate inside the airport, I followed my partner. The employees from the airline were rude and disrespectful. They were not explaining us what’s was going on. After 5 minutes of silence treatment. They told us that my partner was intoxicated (it was absolutely not true, they never conducted tests btw) and he couldn’t board in the plane and he will take the next one. They didn’t late us coordinated the trip, and not even let us say goodbye to each other. I was forced to take the plane to bogota and my partner to stay in NYC. It was traumatic. My partner had to wait 6h in the airport (night time) and he had to pay an additional ticket even tho the employees mentioned he was going to take the next flight. We are going to file a complain. It’s unbelievable. First and last time I will ever use this airline. I do not recommend.

The personal at the front desk in Manaos was awesome, I have never experience anything like that before, the person who attended me deserves to have a promotion I still remember him, very educated, kind but overall he could put himself on your position

GOL made the flight experience a true delight. Everything was smooth, from the check in process, to the disembarking moment.

There was absolutely no food or drink service unless it was paid for. I am not used to this.

No complimentary food and beverage (water, soda, coffe) is offered for a six and a half hours long international flight, not even in premium economy, just to try to squeeze a few more dollars out of the passengers. First and last time flying with Avianca.

No complimentary food and beverage (water, soda, coffe) is offered for a six and a half hours long international flight, not even in premium economy, just to try to squeeze a few more dollars out of the passengers. Same happened in the connecting flight, which was three and a half hours long (Bogota x Miami). First and last time flying with Avianca.