The airport was changed, just a few hours before departure, which was located almost an hour apart. Going through security was pretty fast, but then the airport does not allow them to use the walk on sleeve for some reason, perhaps because it is not a national airline. They make you huddle into an area, board onto a packed bus, drive you to the airplane on the tarmac, and then you have to carry your carry-on luggage up Rickety metal steps to get onto the plane. The flight was fine. It is relatively short. There is no entertainment and anything that you want to drink or eat you have to pay for with cash on board. They need to allow these airlines to use the walk on sleeve, which was empty and available right next to our airplane. Perhaps it’s a political battle.
The flight attendant was very helpful my husband and I were not seated together and she was able to get us seats together
Cons: "Flight departed nearly 10 hours behind schedule and we only got an explanation when we boarded. Insufficient support and stingy meal vouchers left us hungry."
Pros: "The staff and crew were very friendly and the flight was on time.The airplane was warm and a snack was provided which is not the case with Air Canada."
Cons: "The pilot kept speaking info in 3 languages.. disturbing the movie."
Pros: "Carry on luggage could not fit in the overhead bin, Crew told me that they will give me the luggage at JFK. but, they did not on the plane. Airline told me not certain answer. Make me nervous"
Pros: "Nothing. I had to pay extra money for bagged i already paid for."
Pros: "Very friendly counter and gate employees. Crew was polite and efficient"
Pros: "The snack and drink."
Cons: "The boarding went in decending order starting with the high number. Also baggage claim took a very long time."
Cons: "It took very long to get the luggage after we had landed"
Pros: "Puntualidad. El boarding fue ordenado y a horario. Llegamos a horario tambien."
Cons: "La atención abordo no existió. Sólo un vaso de gaseosa o café. Para el costo del vuelo, podrían al menos poner unos snacks."
Pros: "The airline runs efficiently and on time. Staff acted like they appreciated their customers. Food and beverages were actually served!"
Pros: "Checkin, boarding and short flight all excellent as was service staff"
Pros: "If we weren't part of the Sky Priority boarding group there would be literally nothing we liked about this flight."
Cons: "The seats were cramped and not comfortable. The flight had no entertainment. That didn't bother us, but worth noting since we were on a newer plane."
Pros: "Comfortable seats, all on schedule, and kind team"
Cons: "Extremely messy boarding, confusing guidance, no social distance. I suggest you board from the back of the plane, up to the front, after accommodating special needs passengers. Thank you!"
Cons: "I never got to fly !!! I was flying to Rio de Janeiro from USA and my flight got canceled, so I never made it to Rio therefore I wasn’t able to fly to São Paulo . I called you guys and the airline to see what you could do for me . Very bad customer service considering there’s a pandemic. I understand certain flights are non refundable but during the circumstances you could’ve gave a voucher to use later but instead you tried to charge me more money to make changes when I didn’t even know when I was able to fly. To all this I lost my money and my chance to fly later . Never again I will buy anything from Kayak . You just lost a customer!!!"
Pros: "Once we boarded everything was super fast!"
Cons: "Delayed without much intel as to why or when we were due to finally get in the air"
Cons: "Include the luggage into the price of the ticket, Brazilian airliners often charge luggage separately."
Pros: "Flight was good"
Cons: "Waiting while we were boarding, the plane was about 35 degrees with no A/c everyone was melting"
Cons: "Landed 45 min ago (with a 45 min delay) and still no luggage."
Cons: "The boarding process IX too disorganized. No announcements in eff flash. Only Portuguese. They had everybody standing in lines 90 min us period to plane leaving."
Pros: "Everyone smiling Check in easy Though flight was crowded it was quick"
Pros: "Nice crew. Okay seats."
Cons: "4 hour delay with no information. Just horrible in this day and age."
Pros: "Crew and baggage people were very nice."
Cons: "Sao Paulo to Floripa flight, did not pay for baggage. Floriap to Sao Paulo, paid 60 Real. I bought ticket through Kayak. Am 100% sure that I picked 1 bag for baggage claim. I don't understand how GOL missed that!!! It did not say on Kayak receipt. Am very angry!! Want refund of 60 Real!!!!!"
Cons: "Would not let us board with 25 minutes prior to departure Because they lock their doors 35 minutes prior"
Pros: "The variety on the LATAM Play."
Cons: "There was no vegetarian food. I do not eat meat and the only available sandwich had ham. Having an only cheese option is not that expensive or complicated..."
Pros: "The plane was new."
Cons: "Smallest seats and shortest leg room I’ve experienced in a long time! They even charge for a cup of coffee, and anything else, other than water! I didn’t try to use the bathroom, but they probably charge for that, too!"
Pros: "Crew speaking french"
Cons: "Check in process is a disaster. The passenger is asked to even weight the luggage to be said by the machine to gonto a counter without good reason: the only thing missing with LATAM is to pilote the plane. Awful."
Pros: "Foot rest in coach"
Cons: "Airline reservation staff is rude. LATAM smart phone app not integrated with their systems properly"
Cons: "Almost everything. This airline charges normal fees and offers low cost service. Very bad"
Pros: "When we arrived at airport to check in there was no internet and only people who had checked in much earlier on their phones could go to the boarding area. A large number of people had to wait for "somebody" to write (!) boarding passes. All of this was quite a mess and took a long time."
Cons: "Communication was lacking..."
Pros: "Great Airplane i felt awesome tha movies the food everything was great with this flight"
Cons: "nothing, maybe the Airport at Hanga Roa because we wait so much time!"
Cons: "They tried to charge more Money all the time. During the web check in, they give you the row where the sits are not able to decline. When you try to chance it, they pretend to charge extra fee"
Cons: "They lost one of my bags. Amateur and inefficient company. Avoid at all cost."
Cons: "Departure time was incorrectly stated on Kayak and also on all subsequent emails from Kayak after booking. Luckily it was one hour later than what Kayak said so I did not miss my flight. Also, Kayak misstated the length of flight (2h50 versus 1h50 actual)."