Seats! The eternal problem in economy. They are like stones!!
Safe and stable made me sleepy and I slept and dreamt 😂😂😂😂
The plane was old Only 3 bathrooms available for economy The entertainment was old and the selection was poor
Not great , just ok . I expected better food but it did not deliver . Flight staff was ok . The guy at the drop off bag counter was the only saving grace in this whole trip . He was pleasant, friendly and very helpful . You couldn’t ask for a better assistance from him .
Boarding was a disaster being moved by Air France by bus to the plane. The plane should have been at the right gate.
They lost my lauggage and I STILL HAVE NOT RECEIVED IT. NO ONE IS HELPING! PLEASE HELP FIND MY LOST LAUGGAGE
They charge me for luggage which is was included on the ticket
No bording was given for next trip on same carrier, food was very moderate.
Lost luggage, 2 bags were badly damaged and one of the bags came open.
The line at boarding was not well organized and managed
Good check in process Poor information on payments at Lima airport
The assistance we received and the flight itself was wonderful. We will fly with LATAM airlines again, in the future.
Just to drop my already labeled bag it took 50 minutes inline. Completely disappointed with Latam operation at GRU
The boarding and new bag drop-off process was confusing and causing massive delays.
We departed and landed on time, the aircraft was clean and comfortable, the crew were lovely. Online checkin worked well and the self service bag drop at the airport worked well. The a/c was an Airbus A330 and has been fitted with a good entertainment system with lots of choice in many languages. The price I paid for the flight was competitive with other airlines apart from the budget carriers, none of whom I was familiar with so I stuck to an airline I have used in previous visits to South America.
Although the flight is goof and the crew is good, the way the airline charges you for every service is ridiculous.
Staff encountered friendly and helpful. Flight delayed 1 hour due to mechanical issue, but made it through Atlanta immkgration and security in plenty of time,
Flight never happened because of previous flight delay. Sent back to the stays on a flight 10 hrs later without making to my final destination and still waiting full rugindo for it. So yeah not a good experience
Check-in was a total disaster, almos a full hour in the line
TAM is a real disappointment. We had to jump on a crowded bus for a 6am flight - although there were at least 15 available fingers that could have been used by our plane. Then, we were placed on row 30 - the last row of the plane, despite having purchased the tickets a long time ago and being TAM gold plus members. Note: worse seats on the plane. Great way of rewarding your frequent flyers TAM ! I now remember why I stoped flying internationally with TAM and moved to American, United, Swiss, Lufthansa and BA. TAM has no respect for its customers.
