The first flight was delayed and left us with a tight connection from Dublin to LAX. We would have made it and only had carry on luggage, however we were turned away and not allowed to go to the gate because they gave our seats away!
I was not permitted to check in online and there was no one at the check in desk at FCO when I arrived, so I could not get to my flight. Did not receive compensation of any kind.
Boarding was messy and the flight was delayed an hour
Food was mediocre, but as expected in economy class on an airline. Wrap was ice cold , my son’s served by a steward on the next aisle was warm . As expected, but at least heat the food up a bit. No frills, but it’s economy. Excellent free WiFi was a bonus
The overall sports experience wasn’t even OK. The fact I canceled when I was on my way to get food at the airport again this was a international flight. I was out of the country and I did have work the next day. It was very inconvenience and very last minute and it was very poorly communicated.
Informed of delay the day of flight resulted in us getting to our destination hours later. Had we been notified earlier plans could have been rearranged. No airline employee could tell us why there was such a delay. Smells of trying to hide the real reason Food was not offered to us. Stewardess walked right passed us offering others drinks and food. I thought on a short flight maybe they paid for it so I didn’t ask. Turns out they should have offered us something Seats were very hard and uncomfortable
Terrible. The flight from Athens was delayed and we missed the connected flight to USA. They will put service was unacceptable, we had insufficient information, and the whole experience was awful.
My luggage was lost and still has not been found. Apparently there is a disconnect between Aer Lingus and American Airlines regarding the transfer of luggage that needs to be corrected.
Vegetarian food options were pretty tasteless. Gob of rice with absolutely no protein, barely any vegetables, and poorly seasoned. Food was the major disappointment of an otherwise good flight experience. However, food is a differentiator on long haul flights.
This flight was of exactly the same high standard as the outbound leg, exactly a week earlier - except that we didn't have any food or drink because it departed at around midnight.
I liked almost everything (e.g. ease of booking, price, punctuality, efficiency, friendliness, courtesy). A slam landing in Dublin airport took some of the gloss off it, though. Being able to paste here the text of the review of the same flight that I just wrote for Ryanair would make me feel better about Kayak too.
Take off was great but landing is always with a bump.
Staff were very professional. Much better than the outgoing flight from Dublin. Seat cushions were practically non existent. Making for a very uncomfortable flight.
It's not the staff's fault. The cabin crew do their best but the setup in Stansted Airport by Ryanair is poor. The herding of people like cattle is unacceptable before boarding and is something that's in every airport but only in Stansted have I seen the queueing of passengers outside the plane on the tarmac and the crew only turning up with maybe 5 minutes to depart. This is a resource issue . Yes prices are good but seemingly comes with a price of poor treatment of customers. I'll pay more next time
Flight was fine, crew were good, cabin director spoke far too much; disembarking at Dublin Airport and entry into the terminal building was just dreadful, like entering the back door of a neglected factory building. What an awful impression it must give to first time visitors to Ireland.
Crazy long boarding times, messy, inexperienced, overworked, and visibly tired crew, very uncomfortable seats and no compensation for delays.
The lady at the boarding gate was so rude. She was challenging people being in priority and looking them up and down as if they weren’t dressed for first class. This was Ryan air priority. We all sit in the same seats. She loudly called out to embarrass a man who she believed had cheated and got in the priority line. He had a valid priority ticket and even worked for Ryanair. Also challenging visas insisting people download them until they proved on the government website it wasn’t required to print. The Ryanair employee who was challenged said she is always like this. She also pulled people from regular boarding as they were fashionably dressed and upgraded them to priority and changed their seats. That was comical. I think she felt she should be working for Emirates first class, although they would t have stood for her rude behaviour
1. Too long on board without air conditioning. 2. Very very long-tiring walk to exit gate.
Didn’t like anything about it we were delayed by 3 hours and sat on the plane when leaving Dublin. On the way back to Dublin we were kept in the plane on tarmac for 4.5 hours. This airline is a joke!
Poor, how can you order something from the menu em you can’t see a menu? How can you get the online menu when you have no internet? Why let us board when you know full well we won’t be taking off for another 45 minutes, no ice for drink in sweltering heat, seats hard and and uncomfortable when you’re sitting for over 5 hours.
The longer flight on our leg back to the US was fine. Boarding was great, we had to stay on the runway for a bit after boarding… they kept it cool uncomfortable.
This is by far my worse experience with airline. The Lufthansa crew at the airport was rude, inefficient and not customer oriented. I am not counting the 1 hour delay, as safety comes first and it is understandable to prioritize it, but I had to take three flights to my final destination and I am flying frequently cross Atlantic trips since 2011, so I can confidently say that this flight operated by Lufthansa (flight from Athens to Munich LH1753 , was my worse experience.
The crew on my Frankfurt to Chicago flight were outstanding!! Friendly, helpful and worth taking the time to write an excellent review on their behalf. I would fly Lufthansa again just because of their warmth, kindness and humor!
in athens they helped me with my dogs and they solved all my issues excellent service outstanding
No Wi-Fi or food unless you pay an expensive fee.
Flight took off late. Flew business class. Lunch choice was chicken or vegetarian gruel. Chicken was gone by the time the flight attendant got to me. Got the salad, rolls, and desert. Skipped the vegetarian gruel. Almost broke a tooth on the roll. Suspect at it was least three days old...bird food. Wheelchair service (for spouse) at ATH was outstanding. Wheelchair service at FRA was mediocre as usual/expected.
Less room on an international flight than domestic, which makes no sense as they are 8-9 hour flights. Completely uncomfortable and the food was terrible. Flying through Germany and having to stand in line for a passport check when you have a connection also makes no sense when you already did that prior to boarding. They had given some of our seats away because we were so late arriving to the connecting gate
Extremely kind staff, very good landing and take off. On time.
Flight was delayed and caused us to miss connection in IAD. Then bags didn’t arrive at bag claim until 1.25 hours after flight landed.
There was no food - in flight service very sparse - small bottle of water and small bite size chocolate - not sure why the need to come through the cabin like a big service production when they could easily have these items in seat pocket or on seat before boarding!
