Quick flight. Easy and cheap! Better than taking a ferry over 4 hours
Flight delayed and jampacked full.
Pros: "fast and efficient"
Cons: "Plane has propellers so it was shaking"
Pros: "All round the flight was uneventful ie just how it should be."
Cons: "The transfer between flights was difficult due to the distance from one gate to the other gate and the tight timeframe - the cabin crew advised there would be a connection ambassador at the gate to assist, when we arrived, but there wasn't which made it a bit more difficult but none the less I made the connecting flight."
Pros: "Easy boarding, on time and nice beverages."
Pros: "I’m an average size male and I could fit in the seat"
Cons: "3” leg room."
Pros: "Crew was great!! Food was good! On the whole a good flight!"
Cons: "Seats are always an issue. They need to be wider and needs to be legroom."
Pros: "The granola bar was a nice added touch for such a short flight. Crew members were all friendly and helpful."
Cons: "Waited for our connecting flight luggage to arrive to plane."
Cons: "Flight was delayed airline lost all of our luggage"
Pros: "Excellent service"
Pros: "Super easy boarding, crew was nice, no troubles at all with baggage"
Cons: "You need to download the Aegean Airlines app beforehand if you want access to any kind of entertainment on the flight."
Pros: "Flying with Olympic Airlines on their ATR-42, it was only to be a quick flight hopping from Athens to Limnos. Despite only a 25-minute cruise, the flight attendant still walked down the island with complimentary drinks and snacks, making the whole flight experience rather calm and enjoyable."
Pros: "Last row has a great recliner!!!"
Pros: "Was an easy boarding. I like that they serve bottled water and not tap water."
Pros: "Only 45 minute flight. As soon as we got up we started descending. Everything went smoothly."
Cons: "My friend and many other passengers were held on standby and made to believe that they themselves had purchased the standby ticket when that simply was false. The staff were unhelpful in managing the situation and although everyone got on in the end it was an unpleasant experience."
Pros: "At least they didn't recharge me for the luggage. Although the baggage check-in person did not like this. Informed me that I had not paid, and when I showed her the paper and pointed to the desk across the terminal, she reluctantly accepted it. Flight landing and takeoff were good."
Cons: "Totally impossible to make over an hour connection time. The airport passport control and security checks were poorly conducted and multiple checks for all the same information. I assume part of this is because Turkey is not part of the EU, but customers should be made aware of this on booking. We got through all the checks and briskly walked "straight" to the gate where we were informed the boarding had closed 4 minutes before. We were sent back to a desk with very poor directions how to get there, where we were informed that we had plenty of time between flights. They allowed 55 minutes and it took us 80 min to arrive at her counter. She accused os of stopping, maybe to go to the bathroom, or get a cup of coffee, of which we had not even hesitated in our jog to the gate. They refused to rebook our ticket and we then had to go, in a very round-about method back through the airport to recover our "lost" luggage because it had been removed from the flight we were supposed to be on. We were not informed that it had been removed. I had to ask if it would be in Heraklion when we arrived and then she said, "oh no, it was taken off the plane when you didn't board". After picking up the luggage, we were to find a travel agency to book a new flight and go through the entire check in process again. I asked if there would be enough time to accomplish this and was told "it should be, if you don't make any stops." After walking back & forth through the entire airport at least 3 times, we ended up with a last minute gate change and apparently was not the only change. There was no control of the loading. Seats were like sitting on stone. I will never willingly use Agean or Olympic or whatever it was, again. This was not inexpensive. Rebooking for this less than 1 hour flight cost me 106 Euros each."
Pros: "On time, friendly staff, clean plane, easy boarding and arrival procedures."
Cons: "Check in was a bit confusing. We thought we could pay for our checked bags at the check in window but were told to go to a different window to pay for the bags, then come back through the line again to get our boarding passes. It took more time than we anticipated and was a bit disorganized. It would be nice if you could just go through the line once and pay your baggage check fees when you present them"
Pros: "Again a comfortable flight and pleasant crew."
Cons: "A slight delay boarding.but staff very friendly and helpful."
Cons: "They were super late and lost our bags."
Pros: "The spaciousness. The brightness of the airplane—not just clean but glowing. The crew was too perfect. Did you clone Stepford wives?"
Cons: "Nothing. No negative remarks from me"
Pros: "It was by far the best of all 3 of the flights I had to take to get to Greece."
Cons: "They lost my luggage and the crew would not let me go to the restroom."
Cons: "Bags hasn't arrived in Corfu. We came for a wedding and ended up with no dress or anything. Very annoying!"
Pros: "Very fast and nice crew"
Cons: "The landing was a bit shaky and they boarded very late"
Pros: "Aegean airlines is always spot on with service and punctuality!"
Pros: "Great that they boarded families with young children first. We then were bused to the aircraft. Short flight and bags came out quickly."
Pros: "Plenty of room, friendly flight crew, comfortable cabin. It was my 4th flight that day and definitely the best of the 4. One long flight I had that day had poor air circulation...the Aegean flight had air vents that worked!"
Cons: "We arrived in Athens earlier than planned and would have liked to have been able to get on an earlier flight. Aegean would not let us trade to an earlier flight...only way to fly earlier would be to pay full fare again."
Pros: "Nice service on short flight"
Cons: "The plane did not arrive at the terminal. Required going down stairs, riding a bus to the terminal. Baggage was slow."
Pros: "See above."
Cons: "See above."
Pros: "Short flight."
Cons: "Late for no good reason (they said operations which to me read we are just kind of disorganized at the gate), boarding was chaos and they carried out service so slow that only about half the plane got it. Also crew was rude and demanded that I take my headphones off though I could hear them fine and was complying with instructions to raise seat and table as they were mentioning the headphones. Wasn't worth pointing out that and the fact that other ppl had headphones to them as they all seemed miserable to be there anyway. Just complied and was happy it was a short flight. Oh I guess on the positives the plane didn't fall apart midflight and only one wheel broke off on landing (kidding I felt safe)."
Pros: "It takes only 45 minutes or so. I could leave the plane in a short time sitting at the rear. They open both doors, and a bus takes the passengers to the terminal. I could sniff that typical Creten air when arriving: kerozin+ breeze from the air. I love it!"
Cons: "I was less lucky concerning my seat from Athens to Heraklion. I got a B seat, happened to sit next to a rather fat man in row 29. I am not a Twiggy myself, if it means anytning to you. His wife was sitting in front of him, more comfortably. It is a private problem of course, not their fault. Economy is economic."
Pros: "The view of the caldera from the plane was just amazing!"
Cons: "The airport in Thessaloniki was a bit warm, but maybe that's just part of being in Greece."
Pros: "On time and great service"
Pros: "Spacious seats with lots of leg room"
Cons: "Boarding was late both flights and we were delayed"
Cons: "Myself, my husband, and our two young children traveling with my elderly father in law nearly missed our 5:50 AM flight out of Athens due to incompetent staff and a frozen system that was assessing an absurd 50€ PER carry-on bag fee for each of us plus another 50€ for one carry-on tennis racquet bag! Be warned that with Aegean you end up paying an additional 50% or more of the cost of the ticket in "luggage allowance." These are misleading and deceptive business practices. Not to mention how ineffective it is to hold up a flight by making a person run around to various ticket counters to pay the hidden fees. Now that we are leaving the island to London via Athens the airline refuses to connect the two legs of the itinerary despite the fact that they are both on Aegean. The only reason being so they can assess two separate "luggage allowance" fees. We warned guests visiting from abroad prior to traveling to be sure to pay the mysterious "luggage allowance" fee. They did so and yet were told they needed to pay yet another one once they checked-in. Flying Aegean is an infuriating exercise in paying multiple hidden fees, bureaucracy and inefficiency. This is how they say, Welcome to Greece!"
Pros: "There is nothing good to say about this airline other than the plane made it to the destination"
Cons: "45 min on line at the check in counter in Athens. Luggage policy online not clear. Attempted to charge for each bag $60 EUR for each piece. Considered a tennis bag a sports bag and charged me 50 EUR for it. Counter person was unclear on how I can pay for the baggage. The sports bag had to be paid at a different counter at Athens airport. I had to ask for a supervisor because we were at the counter for 30 min and were within 15min of flight departure. Supervisor had to escort us to the gate to make the flight on time. On the return, declined to connect itineraries to get our bags checked through from LXS to ATH to LHR. Declined to charge us one fee per bag. 18 EUR per bag from LXS to ATH and 40 EUR from ATH to LXS per bag totaled over 200 EUR for the family of four for baggage. Inexperienced and rude staff all around. I hope to never have to fly them again."
Cons: "free seat taken by random woman. crying girl near me."
Pros: "The flight was short"
Cons: "The ground crew was extremely disorganized and rude during the boarding process. They were also delayed and failed to communicate timely updates to passengers waiting in the boarding area."
Pros: "Short and service was good. Was not delayed."
Cons: "I only had an hour and twenty minutes on my layover. Which I though was plenty of time. When I arrived in Athens, everyone was put on one customs line which was over a few hours long. The guys in front of me missed his flight and I only made my flight by cutting the line and running to the gate. Very unprofessional."
Pros: "Only drinks served. Short flight."
Cons: "No complaints"
Cons: "They charged us 40 euro per suitcase, it is not a budget airline, the ticket price was already skyhigh for a short flight"
Pros: "Nice crew"
Cons: "Seats had no cushion and no leg tokm"
Cons: "Aegean canceled my flight the day before and refused to help me book a new flight on a different airline."
Pros: "Arrived quickly and safely."
Cons: "Nothing bad to report was a brief flight."
Pros: "Crew was nice"
Cons: "Everything else was awful. So unorganized."
Pros: "It was nice trip tomorrow I am travelling back, then I conclude full reviews."
Cons: "I bought my ticket more than two weeks ago, yet I was told I was placed on standby because "It's a pretty full flight." No explanation was given to me other than that. When I was finally assigned a seat and was one of the last ones allowed to board, I was assigned a dreaded middle seat! I could understand this treatment had I purchased a ticket at the last minute, or if I had missed my flight, but when I had already paid for a seat more than two weeks earlier? Unacceptable."
Pros: "Flight was delayed, but other than that is was a hassle-free trip. I was happy to have made my 1h15m international connection -- through passport controls and customs without even blinking! maybe I was lucky it is off-season?"
Cons: "Boarding was a bit of mess and lots of pushy people, but welcome to the airport."
Cons: "Business class is basically what economy is on Air France or Swiss"
Pros: "New plane, comfortable seats, cheerful and polite staff"
Cons: "There were no overhead screens with the video clips about Greece and its food..."
Cons: "Better organization during boarding would be good. People all stand around in a mass blocking others access to the boat ding pass control terminals."
Pros: "Pretty roomy seats, food and drinks included in the price."
Cons: "30 minutes late at the take off, but appreciate captain’s comment that airport was busy at the time."
Pros: "Was on time and staff is always great"
Pros: "Nice and efficient crew, clean plane and sits, sat in Exit row so quite comfortable"
Pros: "Efficient. It was a very short flight."
Cons: "Offer of Wi-Fi."
Pros: "Everything went well."
Cons: "The food."
Pros: "The food was excellent and the cabin crew were friendly"
Cons: "Not enough water available as it was a very warm flight and I was quite dehydrated"
Pros: "The flight attendant was welcoming at the door and the service was done efficiently."
Cons: "The tv monitor at the airport never bother to inform the passengers which was the boarding gate. After asking other passengers we deducted the gate number. The boarding was like a cattle drive bordering on a stampede since Aegean Airlines didn’t bother to divide passengers by groups, so people rushed to be first in line. We waited standing with our carryons for over 45minutes. Nobody knew what was happening or when they will start boarding. Naturally, when we finally got on board people where blocking the aisle because Aegean didn’t bother to board from back to front as it is usually done. The flight attendants were sweet but their English was almost unintelligible. My brother works and I worked for major airlines and have never seen anything so disorganized and unprofessional."
Pros: "Again a lovely smooth flight that departed on time. The captain spoke very clearly and was easily understood."
Cons: "The seats were uncomfortable for this length of flight and space very limited."
Pros: "Crew very helpful and happy to assist Good communication"
Cons: "Late boarding Late gate change Too many people with large carry on bags that wouldn’t fit into storage bins"
Cons: "40 mins inside the plane before departing with temperature 30 Celsius when aircondition not functional"
Pros: "The staff especially the cabin crew were very professional and Courteous. The food was fantastic and served well."
Cons: "Being called to wait to board in a Que when we did not need to like Ryan Air"
Cons: "Disembarkation via buses. Not great."
Pros: "I would tell the boarding man (C. G..?..) that I know that TIME IS MONEY, and for that I pay my money to the air lines to help in doing my stuff (like boarding) GENTLY and respectfully. Actually, when I noticed this from you twice, I had an embression that the passport nationality harms you.... Any way, thank you."
Cons: "Food was good. Chairs were clean and relatevly good. Thank you"
Cons: "They locked the bathrooms whenever the staff were passing around drinks, food, or collecting garbage. They claimed it was due to "safety" but every staff was easily walking around passing around drinks. There was no turbulence. Even when multiple people tried to get up to go to the restroom, they sent them away. Finally, when they unlocked the bathrooms after a good 30 mins, there were HUGE lines. They did this multiple times. It doesn't make sense to lock the bathrooms that long. People need to use the restroom and then they create larger lines which is more dangerous because even more people are standing up at the same time. Doesn't make sense. Will probably not use this airline again if this occurs again."
Cons: "I had round trip flight with Aegean airline from Santorini to Athen and Athen to Santorini, Both flights had DELAYED FOR ONE HOUR!!! My gateleg table was broken on Athen to Santorini flight so I ate my lunch in a hard way!!!!! On the way back after one delayed finally we arrived at Athen airport and I had two more flight to caught. when I got my luggage do the next flight I realized literally my luggage was destroyed!!!!"
Pros: "short flight but managed to get some coffee/food, very helpful and polite crew as always"
Pros: "Was good space."
Cons: "Not informed of any delays on screen or anywhere but somehow Kayak knew before I arrived at airport."
Cons: "As something that seems to happen pretty much constantly with Aegean... the plane arrived late and was delayed... which also in turn caused me to miss my scheduled bus to Jerusalem... but... what can you do... not everything is in our control unfortunately... I hope one day that the airline will organise itself and get things running a bit more smoothly.... Also... there was a meal on the flight but not option was given to those who are vegetarians to request a special meal at time of booking or later on while managing the booking... this was a bit unfair in my mind that my only option was a pasta and meat sauce meal so I did not get to eat... also... within my Star Alliance menber account I am listed as a vegetarian meal... so it should have been automatic just as it is on Swiss, Lufthansa, Etc... when I fly with them."
Pros: "Legroom Polite and attentive crew"
Cons: "Flight times No onboard entertainment"
Pros: "Crew was friendly."
Cons: "I only had a 45 minute flight so it's hard to really judge anything but it wasn't a bad experience. Overall Neutral feeling."
Pros: "good service prompt take off quick disembarkation"
Cons: "the two paramedics in the seats next to me clearly engaged in an inappropriate workplace relationship lol"
Pros: "Departure delay and change of gate at last minute. This has become a frequent occurrence even though they usually make up some of the time in flight. I would appreciate more timely information about delays."
Cons: "Announced 10 minute delay but when I got to the gate the plane had not yet arrived. Eventually the delay to depart was closer to 40 minutes. This is not the first time this happened with Aegean. I would appreciate more accurate and timely information about delays so as not to have to rush to the gate and then wait."
Pros: "Before the first fly we request to be on the front and we ger the last row!!! The plan was so small that i cant get inside and i'm 1.90 m so i need to put my legs out and all the time the girls staff kick my legs and wake me up Before i get inside the plan they took my trol (small sutcate) becuse "it's to much big" (this is the regular size!!!! and when i told the girls they told me that we dont dissc lus about it!!!! Al the flight their wasnt ballans and it was terrible i felt so bad and when all the people get a paper to feel and i was sleep so no one told me that i need to do this Terrible flight of my life!!!!"
Pros: "plane packed full but staff still managed to look after passengers needs"
Cons: "dislike bus transfers to terminal for economy reasons"
Pros: "We had a technical problem after take off and our flight needed to return to Athens airport. The Captain assured all the pax this was not a safety related issue, and a fresh plane would be ready for us when we landed in Athens. After landing in Athens at a remote gate, we were bussed to the terminal, waited for no more than 10 minutes to another aircraft to make our journey to Paris. As we got on the bus to go to the new aircraft we were handed a letter with apologies for the disruption. In this letter we were offered a free flight anywhere within the Aegean Airlines network, valid for 12 months. I thought this was great customer recovery. The same technical and cabin crew took our new plane to Paris and we managed to make up a reasonable amount of time delay. This was an unforeseen situation handled very well. Well done Aegean."
Cons: "This flight was delayed by an awful 8 hours. We were stuck at the airport through the entire morning and missed half our day in Santorini. There was very poor communication between the airline and us so we were utterly frustrated at the experience."
Cons: "No entertainment"
Pros: "Great airline and a star Alliance member, will fly again for sure"
Pros: "first they announced 10 min delay, then they could not find the crew, after they appeared delay was extended to 45 min we left about 50 min late. gained some time in flight and arrived 35 min late. first batch of luggage came out relatively early and then there was a break of over 20 min before the luggage started to come out again, just as if somebody decided to have a coffee break."
Pros: "The flight attendants were quite cheerful and helpful. And the meal service on the flight was quite nice, including the meal, beverage and tea service."
Cons: "From the moment I arrived at the airport, the machines would not accept my passport, then when they finally did, they would not print my boarding pass. The staff at Athens airport were not at all friendly nor welcoming. Their system had booked me into a middle seat near the front of the aircraft even though there were empty rows a little further back. Why not fill aisle and window seats first? So I had to change my seat during check-in. The original aircraft was apparently due for some sort of inspection which was unscheduled and they had to change our aircraft (either a really poor job by aircraft operations, or code that something bigger was wrong). This delayed the flight. But it wasn't until after we had all boarded the busses going to the out gate that they realized this was going to be an issue. Get off the bus, back inside the gate area, and wait for more information. The plane we were on seemed very old and in need of much attention as there were large spots of missing paying along the wing (just outside my window)."
Cons: "The boarding gets extremely hectic. When we were getting on our flight they kept us in a hot bus for 15 minutes before letting us out to board the plane. It's also very difficult to get someone from customer services to help - they seem to pass the buck to someone else always and you're left running in circles."
Pros: "The spinach pie and greek yogurt with honey breakfast was the BEST airplane food I've ever had! Also, I was seated in the exit row and there was a good 10 feet in front of me before the next row of seats. I didn't know what to do with all that space. Great experience"
Pros: "It was fine"
Cons: "Staff is rude. We are the paying customer"
Pros: "Border and de boarding front and back of the plane"
Cons: "We arrived 45 minutes late to destination."
Pros: "The flight crew were very friendly and gorgeous!! And short flights!!"
Cons: "The boarding process was a little unorganized."
Cons: "No drink at the flight"
Pros: "Nothing!!! I wait for 21 hours in the airport for a 45 minutes flight!!!!!!!!!"
Cons: "We lost a day and all the expenses such as tours, hotels, etc. that we payed before and nothing was covered by the airline, we were just offered to get our money back from the flight but they never gave us a solution. Some of the people in AEGEAN airlines were extremely rude and had no empathy for us, it was an awful day!!! because we had no sleep cause we where there at 2 am in the morning cause the flight was at 5:15 and we did that because we wanted to be for the whole day in santorini so you can imagine how frustrating and upset we were, they just gave us a snak for 6.50 Euro and 10 hours later We literalaly had to figth for our Food, We will apriciate if youu can do something about it or get us a refound, we where 3 people: ana Marrufo, Estefani Escoffie and pamela Ramayo"
Pros: "The seats were nice leather, but thin."
Cons: "No leg room. Very late departing"
Pros: "The crew were very pleasant mannered, and efficient. They had only 30 minutes and they gave us a cookie, some candy, collected the trash, all very efficiently and kindly."
Pros: "The same wonderful Greek hospitality you're love on a plane. Smooth passage through security, smooth boarding process, and alight atmosphere on board. American airlines should take notes."
Cons: "Rough flight and bad landing"
Pros: "Super friendly flight attendants."
Cons: "The hardest landing I have ever experienced. A little scary!!!"
Cons: "Had a 8 hour delay because we mssed our flight because you let our luggage."
Pros: "Not alot. The crew were very professional and nice to the eye"
Cons: "No information on delay. Boardind process: id and boarding card were checked on entry to the gate area. Then once again before the actusl boarding: doing the ssame job twice and creating a further delay."
Pros: "On a 40 min flight, they actually passed out a snack. Boarding was good even though we didn't have a gate and had to be bussed."
Cons: "Our flight was delayed. They made an announcement about it in Greek, and either didin'r repeat it in English, or the words were so unintelligible I thought it was Greek."
Pros: "Quick flight, arrived early! That part was great!"
Cons: "Boarding is a joke. Everyone hoards the gate and there is no organization. Recommend using boarding zones. Italians have no idea how to make lines."
Pros: "That finally we arrived. 6 hours delay."
Cons: "Everything. Poor management from Volotea and very poor services from SACBO."
Pros: "The crew did a fanstastic job!"
Cons: "The seats werent the best and my seat didnt have a window."
Pros: "Volotea is a you get what you pay for service. The budgetness of the company can be annoying at times. If I pay for a snack can I get some water?"
Cons: "Going anywhere but Catania"
Cons: "Beware of checked baggage, the costs are astronomic (around 60 usd per bag)"
Cons: "Very high baggage and other fees that are not publicized. Web site just says checked bags start at 15 euro, actual price was over 50 euro."
Pros: "The only saving grace to this whole experience was the woman at the check in counter who was friendly and made small talk while checking our bags."
Cons: "Honestly, I would consider myself well travelled but after this flight I wanted to rule out air travel from our future plans. The take off was bumpy, fast and uncomfortable. Handling the turbulence was unbearable and I had a full blown panic attack on the flight. I couldn't understand a word of the English announcements each time we hit turbulence. I felt unbearably sick but couldn't bring myself to get out of my seat. There was no food, no entertainment, and definitely no entertainment. I hope to never fly Volotea again."
Cons: "the app is that that great, it gets stook. Also, they don't have any chance to change or re-schedule any flight."
Cons: "To check a bag is about $75 if you do it at airport. We witnessed a number of people who had done carry on from Athens to Santorini not be able to do carry on back. It's a scam on the Island. The bin in which you have to fit your bag is smaller on Santorini."
Pros: "Boarding was like any other boarding, it went fine, but then we had to sit on runway for about 30 minutes or so. Not a huge deal. I keep myself busy on computer so flight went quickly."
Cons: "Flight crew was not happy and they didn't even pretend to be. Seats were not comfortable at all and mine even had a huge tear in it so it just bugged my back side the entire flight. Food was not good at all! Salad smelled moldy. Oh yeah, and I ended up paying extra for my bags that were exactly the same as my husbands but he was not up charged. Between the c crew and the constant selling and up charges, I would rather pay more for a different company."
Pros: "Checking and boarding were easy. Also email reminders were helpful."
Cons: "Could they spare a drink of water? They charged extra for everything, including the air you breathed."
Pros: "Low cost"
Cons: "Have to carry any carry-on luggage up the metal stairs in any weather, up to plane. Same thing after landing."
Pros: "Not much cheap airline that get you to book a cheap fare then over charge you on everything else. Surprised these crooks don't charge for air. If you are flying business with no luggage it's ok."
Cons: "Way we boarded a b all together sucked. Why have 2 groups when its first come first in. Wait in airport no seats then stand in a hot bus move to a hot plane and pay 2.50 for water long after flight started . Waters should be given as soon as you sit down in such conditions"
Pros: "Organization in boarding the plane"
Cons: "When i read the baggage rate, its only 20 euro, when i got there its 40 euro the lady told me its cheaper on line cuz i was there 6 hours early. I didnt know that i have to buy the baggage ahead of time. It would be nice if its highlighted in red when i bought the tix. Also i had to pay extra 30 euro bec i didnt chk in on line, seriously? What is the point of having a chk un counter? Also i was told to come back 2 hours before my flight . As i said i was there 6 hours eatly, when i came back the chk in on line is already closed. Im sure its a common problem , a lot if ppl paid extra and were complaining, they could have told us or have a sign there. Dont u think 30 euro is a lot to pay for not chking in? Is it only in europe? Its better when we book that ppl shld be warn of the pronlem, i paid extra 210 euro bec there are 3 of us plus the internet there suck at the airport , if you get in on the internet in 2 mins you are out or cant get in gor hours"
Cons: "I booked an afternoon flight on Volta. They changed me weeks later to a morning flight. I told them I wanted to cancel my earlier flight and preferred a refund instead. I have never received credit for my cancellation."
Cons: "Will never fly them again"
Cons: "Worst airline I've ever experienced, avoid at all costs"
Cons: "Missed our connection they did not accommodate at all Wanted to sell us another flight the next day My brother made the flight and him and his girlfriend had to pay 140 euros for carry on and boarding pass THEIR LOW PRICES ARE A SCAM BAIT SND SWITCH"
Pros: "We got there"
Cons: "About 50 minutes late, hard landing, and worst of all they called us for boarding and we went out of the semi-comfortable terminal and STOOD in the HOT sun. Our plane hadn't even landed. We stood out there for 40 minutes. Voltea is even a worse version of Spirit Airlines"
Pros: "I cancelled the trip because in reading the fine print, I found the cost of checking a single small bag almost as much as the cost of the flight itself. Cancellation was accepted but took some effort to do it."
Pros: "A flight es eventually arranged"
Cons: "There was zero communication from Volotea over 12 hours of being stuck when a flight was delayed. For a long time I thought the flight was cancelled. Now that I am trying to seek compensation via EU guidelines they are similarly evasive and not helpful."
Pros: "Convenient straight flight to Bordeaux"
Cons: "Inappropriate behavior from the crew. One stewardess heavily flirting with a passenger, exchanging phone numbers. 45 minute delay while waiting to take off. Crew just chatted, laughed. Unacceptable to buy your snacks/drinks?!??"
Pros: "The friendly flight attendants."
Cons: "Unfriendly check in agent and having to pay for everything including being able to sit next to my husband makes it not worth their "affordable" fares. Note: print out your boarding card and check in prior to arriving to airport, otherwise it's an additional $40/pp."
Pros: "Staff was friendly"
Cons: "Flight was delayed, planes are old, no entertainment and boarding process was unorganized"
Cons: "Due to delays we missed our flight. I emailed and got no response. Tried calling. Office was closed on Saturday. Went to their desk and no one was there. I would like to be reimbursed. I had to then pay for two tickets on Aegean Airline totalling $400.00"
Pros: "Flight was fine once we got going but one staff working made for a long long line and a half hour delay. Staff were excellent though."
Cons: "Scheduled departure time was 4:00 p.m., but we did not leave until 11:00 p.m. due to a problem with the fuel level indicator. We were kept in the departure gate for 7 hours without a proper explanation in English. When they finally realized they could not repair the plane, they put everyone on another plane. We were given a voucher to use at the snack counter for 10 euros per person, but when we got to the counter there was no food or wine left. Imagine, running out of wine in France! I understand that mechanical issues on planes happen, but it was left far too long to attempt to repair it. A replacement plane should have been supplied after a one hour delay, not 7 hours."
Pros: "the plane were very old and we felt scared since there was turbulence and the plane showed an unsafe one..."
Cons: "There was no airline or flight by his name ."
Cons: "Check in started at 9:05 and boarding was at 9:25, we arrived at the airport (which has 1 gate) at 9:10. There was no one at the check in counter until we asked the security guard for help. At 9:30, the Volotea attendant came back and said we were late and missed boarding and it would cost another 180 euro to get on the plane!! Beware!!! -They have a 20 kg or 44 lb weight limit instead of 50 and will charge you an additional 60 euro per bag of over 44 lbs! -Print your own boarding passes, they charge 20 euro per passenger if they have to print it at check in. -There are fees all over the place, it is a SCAM!"
Pros: "Seats were OK and overhead storage was good."
Cons: "Flight was delayed 45 min without explanation."
Cons: "The Volotea website was very poorly run and thus, we accidentally booked the flight on the wrong date, due to the way the calendar was loaded on the site. We entered the correct date, but somehow we still received flights for 5 days after the date we needed. We tried to change them at the airport, and after being sent to 2 different ticket counters, we ended up paying an additional $420 to get the flights we needed. Therefore, each flight from Athens to Mykonos was over $400 each. It was ridiculous and I will NEVER fly this airline again."
Pros: "Too short of a flight for food and entertainment! Smooth flight. No complaints"
Pros: "Crew was very nice and professional."
Cons: "Seating is a bit tight. But ours was a short flight."
Cons: "Hidden fees everywhere with this airline as well as smaller than usual carry-on requirements. My carry-on that fit everywhere else but cost me an extra 40 euros to check with this airline. Also a young women was told at the check-in counter that her carry-on was acceptable but at the gate was told different. They then preceded to demand 60 euros cash as a penalty. Just wasn't right."
Cons: "The next flight they had to my destination was 3 DAYS later. Therefore, I had to purchase another three tickets with a different carrier and got NO credit for the missed fight with Volotea. BAD Business."
Pros: "We printed the boarding passes a week prior and we were ready to go! However Volotea emailed us 24 hours prior to tell us some information had changed and we had new boarding passes. We were worried that we had to pay extra as we were already traveling and could not print the new boarding passes. It was no problem! We downloaded the app and the crew just scanned the app boarding passes. It was a huge relief."
Pros: "Nothing, flight was cancelled 6 months ago and I still have not received my refund."
Cons: "Flight was cancelled 6 months ago and I still have not received my refund."
Pros: "price was great for our flight, otherwise it was like any other flight, nice attendants, nice clean plane, on time"
Cons: "Was delayed and had to cancel flight and book a different airline"
Pros: "on time inexpensive and nice flight attendants"
Cons: "attendant in the check in was horrible. not nice, rood, when we tried to ask questions at the end told us "bye" and called next. prices are high for luggage check in, the standard size of the hand luggage is very small and not fair. plain was very very old. overall, bad experience."
Pros: "Simplicity and no headache."
Cons: "A poor todler who was crying because his ears were hurting. Flight attendant did everything she could."
Cons: "We were stuck in the security check and immigration but got to the gate 15 minutes before the flight. As we were arriving at the gate, we saw the last bus leave taking passengers to the aircraft. The lady at the counter kept yelling at us for the next 15 minutes and kept saying we were late and the last bus had left. We were 9 passengers all together and it would have been a lot easier if she would have called the driver to pick us up. After realizing we had small kids, she finally called someone after 15 minutes but that was too late. We missed our flight. There was no supervisor to talk to and no where to file complaints."
Pros: "I didn't like anything about it, it was a horrible experience and I will never suggest this airline."
Cons: "I didn't like service, extremely rude and not helpful. They wouldn't let us check in early, they scammed us into paying $30 each to print out ticket. $40 for a bag!! And to top it off with their extremely rude service I had to go wait in a miserable line at the most in organized airport I have ever been in to pay this outrageous extra $100 complete scam and worst airline ever!!!"
Pros: "The flight was so smooth I forgot I was on a plane. Great landing, too."
Pros: "Nothing to be honest."
Cons: "When we checked in my bag was 21 kg and she gave me trouble with that even though we had to pay extra for the bag in the first place. And then since it was a backpack we had to take it to a different location to drop it off for check-in. She also wasn't too friendly either. The flight was an hour and a half delayed. In fact each time I have flown with volotea the airplane hasn't been on time and hasn't even taken off by the time the flight was scheduled to land! The seats were close and the ride was not comfortable. I absolutely will not be using this airline again and certainly would not recommend it to anyone."
Cons: "We arrived at the airport two hours before the flight and were told we had to pay 30 euro/person (120 euro total) for boarding passes. Really?!? We had been checked in, but hadn't printed the boarding passes. They told us that they had just closed the opportunity to do this for free at the airport & we now had to pay the exorbitant fee or no boarding passes and no getting on the plane. No other way around it. It just felt like yet another ridiculous excuse to suck more money out of passengers. Just like the banks...a fee here, a free there will add to the profit bottom line without providing any additional value for the customer. Buyer beware!"
Pros: "Our family of 4 flew Bordeaux to Split; 3 of 4 bags arrived as scheduled. Volotea DID find and deliver the lost bag on the 7th day. So all was happy in the end."
Pros: "though the plane is small the process of boarding is smooth & efficient"
Cons: "seating is small."
Cons: "We arrived at the airport over 90 minutes before our flight and were never warned we’d be charged a hefty fee if we didn’t check in ahead of time. We did try to check in prior, but there was an error in my confirmation code and it didn’t work. They told us we couldn’t get on our flight, then charged us $487 euros to take a different flight and required us to check all our bags! A total scam and they were extremely rude!!"
Pros: "Despite stating on the website a printed boarding pass is required I arrived at the airport with only the boarding pass on my phone and all was good."
Cons: "They put my daughter (under 16) on an exit seat only to tell later she can’t sit there! They randomly selected the seat for her in the first place!!!"
Cons: "Arrived 1.5 hours late at 1:30am"
Cons: "Dishonest airline. Never taking it again."
Cons: "We did not realize that we had to check in within a minimum of 2 hours before the flight or else you have to pay this ridiculous fee. They were unable to do anything us at the counter and we had to go to this separate line that was very line in order to pay this massive fee. Their emails were not clear on this policy at all and you should be able to do it at the Ryanair counter vs go to another line. It was very convoluted and not a great customer experience. I wish somebody warned me of this policy as we almost missed an entire day in Santorini."
Cons: "We were scarred because they sounded very strict but the flight left in time and arrived early. Checking was fast and great."
Pros: "Quick service overall well conducted."
Cons: "The queue to the ground transportation had no order at all."
Pros: "Short flightt"
Cons: "The no variation policy in spite of explanation"
Pros: "I can't think of anything."
Cons: "So many add on expenses, additional 47 Euro for a checked bag, 15 Euro to pick our seat, etc.. Tickets ended up being more expensive than Olympic Air, even though they were more affordable on the surface. We ran 20+ minutes late, Boarding was a zoo. We were told we couldn't take a small back pack on the plan and had to check it, once on board there was more than enough room to put it under my feet. others had the same size bag or bigger."
Pros: "On time"
Cons: "Not smooth landing"
Cons: "I absolutely hated this trip. In order to check in i had to have my tickets on my phone. Even though I knew my confirmation number. We were told to go to a terminal to get our ticket printed out. I checked in early online so that was weird. We went to the terminal and couldn't figure out how to print it out. After about 20 minutes we got upset and left the terminal to get help. A guy told us he could print off our tickets 37€ to get a flight ticket printed off. He worked for Ryanair. He said if I pull it up off my phone I could get it with an email. Unfortunately I'm a tourist and don't have signal in that country and the wifi was conveniently not operational. I was to to try a local cafe to use wifi. I went to the cafe used their WiFi and then pulled my ticket online. I brought it to the guy who needed my ticket. I asked to check my luggage on. She said I couldn't because my luggage was broken because on my flight to Athens it came back to me broken. Frustrated I walked off to security in Athens. I went to go to my gate and looked at the ticket. The ticket didn't even have my gate on there. I searched on the board for my flight to come on in English but everything was moving too fast so it took 10 minutes to do. I finally found the gate I needed to go to and left. By this time 1hr and 30 minutes we're expended before I got to even security. I got to security and through my backpack containing my camera equipment onto the scanner taking my laptop out. They kicked the back back saying I had to take all my gear out of the back so they can scan it. ( I mean what's the point of a scanner anyways) they they told me to open up my lenses to see inside.... Like what?! I did that so he could look into my lenses. Then he asked me to open up my laptop so he could see inside the laptop.... Again... Seriously?? You have a scanner. Then they told to take all my hygiene products including my expensive calone I put in my bag that was intended for check luggage and throw it away. Because my luggage was broken and wasn't able to go on the plane I lost about $100 of hygiene products. Let me tell you I also work in Africa.... I can't get hygiene products anymore. We began boarding the plane. The ticket on my phone wasn't able to be scanned and see had to put the number in manually. Then we got to the plane and told us to leave my luggage at the bottom of the stairs to be put into the plane with the checked luggage. My broken luggage that wasn't accepted for check luggage was now checked luggage just without all the important items I needed -_- worst airline and airport ever. Never fly with them."
Cons: "Excessive price for a check in luggage. It is ridiculous. Outrageous."
Cons: "No cancelation, no refunds or exchanges for missed flight."
Cons: "We flew Ryanair from Athens and Santorini. My friend got her phone stolen the day before and had to cancel her credit card. Instead of contacting her or letting her know what was happening, Ryanair cancelled her flight. We got to the airport and they were not understanding and would not let her board, although they could see that her reservation once existed, and they just canceled it without her knowledge. We were forced to board the flight while she waited for another one in Athens."
Pros: "Staff was nice and friendly."
Cons: "It was a 35 min flight. Although cheap, the baggage fees are ridiculous. It was cramped. And it took forever to board. Seriously our boarding passes were checked 3 different times."
Cons: "The on-line check-in site for Ryanair is terrible. Not at all user friendly. Of course this may be deliberate because if you have to check-in at the airport, they extract a big fee from you."
Pros: "It was a quick flight from Athens to Santorini and it left on time."
Cons: "Didn't think about pre-checking bags. It was expensive. So all liquids were taken and thrown out upon security check. The bags were checked anyway. There were not many people with their carry one on the plane, most ended up being checked."
Cons: "Having to check a bag that will fit in the plane and being charged so much"
Pros: "Very quick service! We paid for two checked bags and priority boarding which made this flight especially smooth. The service was friendly and fast."
Cons: "They charged a 62 euro for check in at the airport when they never informed me that I was supposed to check in online"
Pros: "Flight was on time"
Cons: "We had to print the boarding pass. Few rules we couldn't understand. Gave baggage tag separately near the gate. Have to check in in advance get ur own boarding pass printed."
Pros: "I thought the flight crew was welcoming and friendly."
Cons: "I feel this airline tries to add additional fees for everything. Airline charges a rediculous amount per ticket if you don't print out your boarding pass to check-in. I flew with 8 family members and had to pay over $100 because I did not have a paper copy of my ticket. They do not accept online confirmations for non- EU customers and no kiosk to print one...how old school. You are unable to pay for extra baggage or overage fees at the desk where you check-in. You have to leave the line and pay elsewhere and then wait back online. The charge for overage was outrages even if it was over by 1 kg..it was over $12 per kg. By the time you pay for 3 kg over you virtually pay for another baggage fee. As soon as the plane is in the air...the carts are going around for you to by products from their catalog. Collecting as much money from the customer is the first priority....customer service is second. By the time all was said in done I ended up paying more for my flight then I could have with most other airlines. The one thing I learned was to never fly this airline again."
Pros: "Nothing . I wish there was an option for 0 stars"
Cons: "They charged 3 times more on the actual ticket for CHECK-IN at the airport and PRINTING BOARDING PASSES. Sent us to the cashier two times separately to pay for checkin bags and for the boarding passes. When we did not understand the extra round trips to the cashier the agent yelled at us. If you must fly RyanAir -make sure you pay for every thing on line ahead of the tIme and unless you are a back packer do not think you are getting a bargain price."
Cons: "I did check in online but the web site did not send me the boarding pass to my email. I thought it is fine. But We I got airport the counter charge me more than $60/each for check in!!!. And they are very rude. Just say to us either do it or just leave. Very bad feeling"
Cons: "Worst service ever. I didn't see the email reminder that they sent to print the boarding pass. I also didn't prepay my bag because I wasn't sure if it was going to be 15 or 20 kilos. They charged me 160 euros just to print the two boarding passes and 1 20 kilo bag and the man at the counter told me that I should have printed them at home. Not only have I never ever had hat happen to me on any respectable airline but we took Vueling from Mykonos to Rome and they included the bag and they printed the boarding passes for free as all other customer friendly airlines. Never again!! Horrible customer service."
Cons: "The staff charged me 62 euro for checking in my bag at the gate. Beforehand, I tried to check my bag in at the check in counter and the lady told me that I didn't need to check my nag in because it was within the required size. At the gate, I tried to explain the situation to the women, but they forced me to pay or threatened that I would miss my flight. Because it was their fault for not being consistent with enforcing the rules of Ryanair and a lack of communication on their part, I'm never flying with Ryanair again."
Cons: "All the extra charges they try to get from you."
Cons: "Had to pay 20 euros to get a boarding pass printed because we hadn't had access to a printer and hadn't downloaded the PDF file to our phone. The customer service was terrible, we had to rush to our flight, and the baggage lady gave me back the wrong passport. What a joke. I will never fly this airline again."
Cons: "I work for a main line airline in the U.S. when we were boarding the flight I noticed we were on a 737-800 which I'm familiar with this aircraft. I know my bag will fit with no problem. As we a bearing the podium the agent says the bag is to big and demands I pay 65 euros. I am trying to explain to her that the bag will fit. Long story short they got 65 euros out of me. I probably won't fly them again ."
Pros: "Nothing - it was slow and the most inconvenient process I've ever had to deal with when flying."
Cons: "The entire check in process is a joke. They have no signs or employees standing there telling you where to go, so you wait in line with everyone else. Then you get to the ticket counter and they tell you you need to go to a counter behind in order to get boarding pass + pay for baggage claim. We wasted 45 minutes in a line that could have been avoided if they were more willing to help their customers upfront."
Pros: "It was smooth, operated well and on time!"
Cons: "Airport staff not professional, No customer service, the airline is not customer service oriented. I will never fly Ryanair ever!!!"
Cons: "We got charged 68 euro each because we were waiting on the line and it was 5 minutes after the check in window closed- as much as the flight itself. When we went to board, the flight was late and chaotic."
Pros: "You know what you're paying for when you fly RyanAir but it's usually worth it especially on these short flights. Boarding, traveling, and landing were all great!"
Cons: "Be prepare for surprised$€£¥! Ryanair wil always find a way to get from you ~4x the cost of you ticket. They will have a charge for everything (check in at the airport=€45, select seats,etc) and you will be told from this at the check-in time. I though I was prepared to avoid all these surprises, but at the boarding time they told to most of the passengers they need to check at least one carry in item because there will be no space. They charge us €65 to check one carry on luggage, even though it complied with carry on dimensions and weight. If this surprise charge of €65 is compare to the €18 cost of the ticket (from ATH to JTR) you will note you will actually pay 4x of the ticket cost."
Pros: "on time, friendly crew, well organized"
Pros: "Friendly staff and on time"
Cons: "The damn fee they charged me when I was still an hour and 1/2 early to print boarding passes"
Cons: "They force you to check in online and the page fails or only gives you the option to Check in with seat selection you must pay then you have to pay 56 euros at the airport But you manage to do so online. It is a hoax"
Cons: "Front desk was rude, confirmation of flight did not come until late at which point they charged me for late checkin per passenger w/o my consent. Extremely unprofessional, will never use the airline. KAYAK should warn clients of these measures as it make a difference in price...very misleading. Extemely unsatisfied."
Pros: "The crew."
Cons: "Seats don't go back. You pay for soft drinks and snacks. CANNOT SIT WELL. I AM 6' 5". Couldn't sit."
Pros: "They switched the flight time from a day flight to a time after midnight which was totally inconvenient. We had to book another flight"
Cons: "They switched the flight time from a day flight to a time after midnight which was totally inconvenient. We had to book another flight"
Cons: "It wasn't mentioned that you cannot check in at the airport but you have to do it online. We ended up paying €55 euros for the check in even if we dont have check in baggage at the airport."
Pros: "Nice plane, competent crew, overall exceeded expectations. Don't expect food or entertainment on a very short flight."
Cons: "Upon arrival to the Ryanair check in booth we were appalled to find that we were assessed absurd penalty fees for not checking in on-line 2 days prior to the flight. We had to pay 58 euros for the penalty and 46 euro for each checked bag. At least 1/2 of the customers on our flight were duped in to paying the same fee. The staff was rude, unapologetic and unconcerned with the disappointment of their customers. This seemed like an intentional scam to turn a 100 euro flight in to a 200+ euro flight. They should be ashamed of their business practices and I will NEVER be flying Ryanair again. Save yourself the headache and fly Aegean Air."
Cons: "The staff before the plane"
Cons: "I was unable to take my Ryanair flight bc I couldn't get to Athens after a previous flight had been cancelled due to the bombing in Istanbul. I could not get through to anyone in customer service, only live chat and all they would do was have me fill out a complaint form. They refused to give me any refund or credit despite these terrible circumstances that were entirely out of my control. They took 4 days to respond. All of the other airlines I flew have full refunds or credits. Ryanair is horrible and greedy and supports terrorism"
Cons: "Charge for every little thing. Prices seem cheap initially but not once you pay all fees. Charged us double for tickets bc we "didn't check in properly". Save your money. This airline is a scam"
I was going to miss my connecting flight with sky Express also and the people in the office said they couldn't help me book another flight for the next day, but that I had to wait until anthens and go their office to help me. Other people on staff were friendly though.
Pros: "Not a lot of anything."
Cons: "Everything. Just a really bad flight I’m general."
Pros: "Never again"
Cons: "I had to pay extra for baggage, I had baggage on the booking, but upon booking it was only for 8 KG, and need to purchase more, The baggage cost was almost equal to the ticket, needs to be addressed on the home page, I pick with baggage and then booked the ticket, needs to show that it is not the same baggage as other flights, comparison is wrong."
Cons: "Only allowed 15kgs even though we had booked for 23 on the way to Santorini. Not sure where this discrepancy occurred but had to pay for extra weight."
Pros: "Crew and flight attendants were highly professional. Arrived early; short boarding time. Airport was clean and easy to navigate. Good places to dine."
Cons: "The web site is difficult to navigate, including the determination of luggage pricing and seat assignments only available at check-in."
Cons: "Three hours of delay for no apparent reason."
Pros: "Fast flight. Nice staff onboard aircraft."
Cons: "The boarding process at Milos airport is a bit slow but I guess that is to be expected in the islands."
Cons: "I have never been treated so horribly by another human as I was by the boarding gate agent. My luggage was a roller board that was approved by the check-in counter to go aboard. Upon boarding the woman refused to let me board stating my bag was too large. I was charged 60 euros."
Cons: "The repeatedly delayed our flight without further information, leaving us in the dark as to what was goin going on, the reason for the delay, and when the expected new time of take off is. Disappointing service. Could have been better handled by sky express staff."
Cons: "Flight delayed with no notice / flight attendant rude , very bad experience"
Cons: "Sent the passengers but not your bags without telling us. Caused a great deal of trouble, time and anxiety as we had another international flight to catch. Would not fly them again."
Cons: "After years of checking in online well before a flight with other airlines an inability to do so for this sky express flight made me nervous that something was wrong or that I would be charged a fee to check in at the airport. Ultimately everything worked out once we arrived at the counter."
Pros: "Delayed 90 min and missed our connection"
Pros: "Quick boarding"
Cons: "It was terribly hot - everyone on the flight was fanning themselves with the emergency instructions and looking miserable. The individual air didn't work either. Felt like I was going to passout."
Cons: "20 min delay Crew doesn’t smile"
Pros: "The cabin crew was professional and helpful"
Cons: "If buying through Kayak, it isn't clear that SkyExpress has severe weight restrictions on luggage. You are allowed a small carry-on, but at the discounted fare, any checked baggage over 8kg is charged at 8 Euros per kg (around $4.25 per lb), which can add up to a large surcharge quickly."
Cons: "Great flight, great people"
Cons: "Long wait and crowded Santorini airport"
Cons: "Paying $600 for the next leg of our flight because of airline delay."
Cons: "My name was listed twice on the iten. Didn’t bord."
Pros: "Once on plane rest was quick"
Pros: "Fast check-in at counter, no line. Was invited to Sky Express lounge prior to boarding. Small plane meant a quick boarding with no issues."
Cons: "Flight was 20 min late."
Pros: "No pros. Will never travel with them again."
Cons: "The flight was an hour late and there was NO air conditioning on the flight. It was 87 degrees on the flight and we spent almost 2 hours in that heat on the plane between the actual flight time and just sitting on the runway for an hour. Nothing was done to accommodate for the heat. I’m 5 months pregnant and felt unsafe. Everyone on the flight was suffering. It was inhumane conditions. I will NEVER fly with this company again."
Pros: "I mean the flight gets you to and from..."
Cons: "Sky charges for every KG over 15kilos unless you have a special ticket. This option is not listed on kayak and the suggest you book thru sky. Problem is NOBODY BOOKS VIA SKY AND THEIR WEBSITE IS GARBAGE. YOU CANT EVEN CHECK IN ONLINE. The result is many rude, dismissive folks charging an extra 100 euros for something you will have no control over."
Pros: "Thankfully no extra fee for baggage, although what constitutes as carry on for another airline, they require you to check."
Cons: "We were very delayed on the way leaving Mykonos and there wasn’t a single notification, update or apology. The plane had no air, was extremely hot and muggy, almost unbearable. On the other end, luggage delivery extremely delayed. Completely incompetent airline and staff. Never again."
Cons: "20 minute delay with nobody at the gate and no communication about why we were leaving late"
Pros: "Good service"
Cons: "I realize we’ve all heard the required announcements a hundred times but, if you are going to bother saying it, please speak more slowly and clearly."
Cons: "Very late and hot. Unorganized."
Pros: "Short flight"
Cons: "The tickets I purchased through Kayak stated we were allotted 23 kilo/bag, the standard for most airlines. We flew Sky Express to Santorini with no issues. It wasn’t until we were boarding to go back to Athens when the attendants for Sky Express told us the limit per bag was only 15 kilo, not 23. I spoke with someone in their management office at the Santorini airport and apparently they have different levels of tickets you can purchase, the highest allows the most amount of baggage weight. I explained to them that we had no issues flying into Santorini and showed them my e-ticket from Kayak that clearly showed 23 kilo/bag limit and they would not honor that. We wound up having to pay over $80 in baggage fees because we were lied to by Kayak. Thank you Kayak."
Pros: "Easy checkin, no issues"
Cons: "Skyexpress is extremely disorganized and the flight was very old. The flight is very small and in a poor condition. The baggage policy is very unreasonable and I had to pay extra even though my kayak confirmation says 23 kg per passenger clearly! I showed the representative and they said to deal with it from the "vendor" I used to book! Very disappointed with sky express!"
Pros: "Nice crew"
Cons: "Ridiculous wait to get a boarding pass--standing and standing in line before they opened the desk. Santorini airport a nightmare. Old plane.... the letters of the airline's name were peeling off the plane. Flight was fine"
Cons: "Trip cancelled due to high winds. I was forced to keep my luggage on the plane for an hour after the cancellation then another hour to get out of baggage claim. Don't take those small planes, fly Aegean or Olympic who have bigger planes and the best pilots."
Pros: "Short time for boarding"
Cons: "I had to pay extra charge due to lack of communication between the KAYAK and the S.A Then the KAYAK blamed me for paying this money even though I emailed them telling what happens exactly. I don't recommend using KAYAK for booking flights again"
Pros: "Flight attendant was nice. Flight time was short."
Cons: "Flight was an hour delayed, I almost missed my ferry connection"
Pros: "It was a very fast fight"
Cons: "No air conditioning on a very hot day"
Cons: "The airline closed the gates 30 minutes prior to boarding and wouldn't let us get in the plane. We missed our flight and had to find another way there. No refunds or credit"
Cons: "I purchased 3 tickets through Hahn Air for a special trip for my daughters. I rechecked reservations before to make sure had everything in place, since I named my daughter Santorini afte the island. The day of the flight, we spent 2 hours waiting in line for this flight. The service was exceptionally slow and they kept letting other passengers who were on another flight ahead of us. When I got to the check-out counter we were told that our flight didn't exist and it was like we were ghosts in the system. Even after showing proof of our e-ticket confirmation, it didn't matter. We had to repurchase new tickets at high prices and wait the whole day at the airport to get to Santorini. My friends who were traveling with us had to go on without us and the expensive hotel I purchased for the trip was a waste. We didn't get off the island until 8 and arrived late in Santorini. The whole experience was a disaster."
Cons: "They charged us 6 euro per kilo for every kilo over the bad weight limit, but our ticket only allowed for a very small bag which we didn't know until we were at the ticket counter and it was too late. No one tried to help us or have any sort of customer service so we ended up paying a lot of money so that we didn't make other passengers wait on us to transfer weight."
Pros: "Flight attendants on the plane"
Cons: "The check in agent was one of the meanest people I have ever met."
Cons: "The ticket explicitely says luggage allowance is 23kg(50 lb). When we arrived to check-in the airline refused to honor it and said allowance is only 15kg. They made everyone pay €3 per each kg "overweight""
Cons: "I did not board my return flight to Athens with Sky Express because the flight never showed up. I had to pay out of pocket for another flight with a different airline to get back to Athens. While I was waiting to hear any updates regarding the flight status, the company provided minimal details about the status of our flight and spoke in a condescending manner to concerned passengers that had flight connections in Athens. I was told my flight would be reimbursed but I have no confidence in this company's management to expect reimbursement. I will warn other customers that this airline can cause great grievances and inconveniences. The company's service was atrocious and frankly unbelievable. If one pays for a plane ticket, one should be provided adequate service in a timely manner. I'm forgiving about delays but the plane never came."
Cons: "Booked the flight with Hahn Air two months in advance to make sure everything went smoothly as it was a special trip for my 12 year old son and I. When we got to the check in counter we were told our reservation could not be found!! Even after I spent over $400USD for our tickets to Santorini. Thankfully, Olympic air had a flight later in the day and we were able to salvage our vacation. I had to spend a lot more money for the new tickets probably because it was last minute. Do not use Hahn Air systems to book your flight-you'll be left in the lurch with added stress and possibly a spoiled vacation."
Pros: "Sole cabin crew was very nice, polite. Seats were relatively comfortable with just enough legroom for a tall person. No food, no entertainment so left as 1-star (not because it was bad, just that it wasn't there for a 50-minute flight)."
Cons: "Unavoidable delay in flight due to air traffic in Santorini was full, so delayed by an hour."
Cons: "If you arrive in Athens on an international flight and are heading to Santorini, you must collect your bags, proceed through customs and then journey to a different area of the airport for domestic check-in. . Hahn's service was exceptionally slow, with only one window. if possible pay for your bags online. I wasn't able to find the option to do so. Airport fee to check 2 average size bags was 70 euro and required us to wait in another line just to make the payment. We gave ourselves 2.5 hours between flights and barely made the boarding for Santorini. Flight is approx 35 minutes. Service was good and seats were comfortable."