I tried to check in on my phone the night before but it wasn't mobile friendly so I couldn't tell that the check in wasn't complete. When we got to the airport almost 2 hours early. They informed us that it would cost us an additional 100 euro to check in at the airport!!!!! Total b.s..
We were delayed 6 hoursdue to wind although other flights were still departing on time. They hardly assisted us in other travel plans and refunded is nothing. I had to spend an extra $180 to make sure I got home on scheduled time.
The employees on the ground at santorini were the worst I've seen. Will not ever fly this airline again. One of the few times I would rather fly a LCC. They wanted 35€ to check a bag that fight in the overheads no problem and refused to let us board until we payed... The same bag we had carried on 4 aircraft in the past two weeks.
The actual flight crew on the plane was great even though the flight was only about 30 minutes long.
Prior to boarding at the check in counter I was unexpectedly going to be charged to check my bag (35 euro for a 30 minute flight, and they were not honoring the free checked bag for star alliance members) I had asked if I removed the liquids from my bag could I then just carry it on instead even though she had already tagged my bag and I was told yes. After doing so I go through security and get to the boarding line where the female from the check in counter was the one scanning boarding passes and asked why I had my bag. I told her I had removed the liquids to carry it on instead of paying again. She told me this was not allowed and made me go back out of security to the ticketing line to pay for my bag or not get on the flight. I have carried this bag on every flight through 8 countries backpacking and had only considered checking this time because I had bought a small souvenir wine bottle but decided to forego having it in my bag. I've never experienced such poor customer service.
We’re not the seller.
At KAYAK we don’t set the prices, so it’s not possible for us to guarantee what other companies are selling.
We compile tonnes of data for you
Our service lets you quickly and easily compare results from hundreds of travel sites at once. In this sense, KAYAK is a search engine and we can't guarantee prices we find.
Why aren’t prices accurate 100% of the time?
Prices on airline seats, hotel rooms and car rentals can change frequently. Several people may also be trying to buy the same travel option simultaneously. As a result, you may find, on occasion, that certain prices are no longer available.
If you have more questions or if you have a bad price to report to us, please send us an
and someone from our team will get back to you promptly.
Hacker Fares sell tickets to/from a destination via different airlines and are subject to the booking
requirements and terms of each. Any changes made to one of your tickets will not necessarily afford
rights to change the other ticket. Fares change frequently and are subject to availability.
International travel may require proof of return flight.