The flights are constantly late anymore, and they won't even give you a glass of water on the plane. For years, they were able to do a service on this flight from Atlanta to Knoxville and Knoxville Atlanta now they say it's too short of a flight. You can't even get a quick drink of water.
Original flight was delayed, then cancelled and the gate staff did not expedite rebooking. Also, no instructions were given that a ticket number was needed before being called to facilitate rebooking. This could have been much more organized.
Only beverages were offered to first class and I thought the flight attendant could have also served the Delta Comfort as well instead of sitting down and staring at her phone and walking past all of us to the back of the plane to charge her phone more. There was a complete lack of turbulence and was safe enough for flights attendant to walk around in the front of the plane, collect trash and serve a few people water and turn off the seat belt light. Also didn’t enforce people putting their seats into the upright position and allowed two passengers to remain reclined during landing. They seemed out to lunch completely. Usually my experience on Delta is much better.
Definitely a southern flavor. Cordiality was evident even though no drinks or snacks were served.
No service flight that took 5 hrs and a stop at an unscheduled airport. Crew and pilots did their jobs
The crew were efficient. The pilots seemed professional. It was a bit chilly in our seats. The sheet provided weren’t very helpful.
For some reason, TSA Atlanta didn’t have my bag on the flight on time and they don’t have to provide Delta a reason for that.
Delta does a great job with entertainment and free wifi. I can still be in touch with my colleagues while in the air.
In a world of delays, Delta was on time both ways! Boarding was fast and efficient. Staff was friendly. AND wifi worked.
The food was terrible especially for a 15 hour international flight. The crew was unpleasant as well.
Seating and zone. The minor I went with didn’t even seat close to me
Great staff great experience, made a 2 hour delay very bearable
Great staff, great experience, made a 2 hour delay very bearable
I was my pleasure to fly virgin on my birthday for my first solo trip ever 🫶🏼
Overall, flight was excellent but check in was very slow for Premium Economy. Economy queue was shorter but we weren't allowed to use it.
The crew was excellent as ever on Virgin. The special meal was poor unfortunately. More significantly when we arrived at Manchester Airport there was no air bridge provided and we had to exit the plane down a rickety stair case. This is unacceptable for a transatlantic flight. Whilst I understand that this is the airport’s fault at the end of the day the airline is responsible for our transportation and needs to do something.
The crew was very good. However, the equipment was a bit dated. Some of the electronics were not working. To top it, three bags didn’t arrive with me. Two of them were delivered a day later. I’m still waiting for the third bag, I was so looking forward to this virgin Atlantic flight, but, I am disappointed.
Tai-City to Atlanta :Lots of legroom on the flight. No interaction from the staff at all on the plane. They only attended to the First Class passengers. There was no entertainment. Security I was body scanned even though I hadn't set off an alarm, my father-in-law in his 80s, was stopped and subjected to a through body search, told that they would have to place their hands in intimate places. There were several border guards present, and as we walked off we could hear the TWA officer talk about the procedure as if he was training. My father-in-law was a little upset about the whole process. A kind explanation that training was taking place would have been more acceptable, and it felt dehumanizing to him. Atlanta to London: Check in was difficult we had been unable to do this online for 2 of the family members on the same booking both in their mid to late-80s. No seats had been allocated for them and we were all travelling Premium Economy. After several phone calls to the booking agent and conversations with Delta staff at TriCites airport, we were told that seats would be allocated at the gate in Atlanta. When we arrived at Atlanta, and spoke to a member of the boarding staff at the gate, he was curt and repeated back exactly what we had just told him, that only one of us was checked in. I explained that we had been unable to check-in online for the 2 family members (I had tried twice). He again repeated back that we needed to check-in. As we were in transit, I was at a loss at what he wanted us to do, but he kept repeating that we needed to do this. I asked where we should do this. No answer. In fact all he did throughout was look at his screen. He told us that there were no seats in Premium Economy, and that he could offer my parents-in-law 'two seats at the back'. I asked if he meant at the back of Premium Economy, and he replied, 'No, at the back of the plane'. At this point, myself and my father-in-law pointed out that they had paid for Premium Economy tickets and expected seats there. He never took his eyes off the screen once. Then he hit a button and it printed out two boarding passes for my parents-in-law. The seats were directly across from my seat. He had gone from saying there were no seats to somehow finding two together. No explanation, no eye contact, nothing. The flight: As we boarded, our first introduction to the flight was the stewardess at the entrance addressing a passenger with an annoyed and loud voice about a bag that belonged to them. That was not promising. The seats were good, and so were all the accessories. The food, etc.: we had flown with Virgin on our outward journey and I could not fault it. The service and food was excellent, the stewards very helpful, offering additional drinks and snacks. The toilets were more accessible than Delta, which were in the economy area and were told in no uncertain terms that we should not use the First Class toilets, even though they were much closer to our section of the plane. We had a menu for both flights, yet when I asked for the chicken dish on Delta, I was told that there was none left and that there was another chicken dish with mashed potatoes and that 'it was fine'. This was almost pushed on me before I could answer. I was sitting 3 rows from the front of the section, so I was surprised that they had already run out. I repeated that I would like the chicken dish on the menu, and asked whether she would be able to get one from her colleague who was serving in the other aisle. The stewardess replied 'No, that's not how it works!' It always has on previous flights, so I was a bit confused. I accepted that I would have to opt for the pasta option (no choice), but was a little perturbed by her response. Minutes later she returns and hands me the chicken dish I had originally asked for. I had already started eating the other one, but was told curtly that I could have both. This was the same stewardess who was shouting at a passenger as we boarded the plane. The food was very poor in the end, nowhere near as good as Virgin's. Unlike Virgin, there was no starter, no bread roll, just a main and a brownie served in a cardboard container. Virgin had provided real china and glass. Unlike Virgin, they did not return to ask if we wanted more drinks, and there was no tea or coffee served after the meal. The breakfast that was served later was equally poor and inedible, apart from the fruit. At the time, the stewardess, a different one, completely walked past my mother-in-law and did not offer her a hot drink. Both my parents-in-law are in their mid to late 80s, they have been world travellers in their time and had decided that this would be the last flight that they ever take. They have health problems, including memory issues. I feel that overall the journey back to London was pretty unpleasant for them especially, and that they were treated badly, especially by the ground staff. We have lived on two continents and are used to long haul flights, and I have to say that this is up there in the worst flight category. Bearing in mind that we had paid extra money expecting comfort and additional attention, it was extremely disappointing. I would fly Virgin again, but never Delta. The two flights were incomparable.
Needed a 6 hour lay over in Atlanta. How can this be avoided ?
Very good airline. There is still some room for improvement but overall I’m happy
To get to jet blue at JFK from any connecting flight you have to go through security again.
Amazing! One of the best kept secrets in air travel!
We fly Bussines class and we didn’t feel like it is. Out luggage didn’t arrive and we have to return again next day from our hotel to airport to get them. Still waiting. No information from Turkish airlines Very poor customer service I think booking through kayak it was wrong decision
Three screaming and crying children in business class made it very difficult to rest. The crew made no attempt to address the situation. I might as well have saved the money and flown economy. The parents were oblivious to the discomfort their children were causing. The lounge in Istanbul is wonderful, but did not make up for the misery on the flight. My business class seat power outlet was broken and I have a cpap. The crew couldn't fix it or move me to better seat. Fortunately , the passenger in front of me allowed me to plug into his power outlet.
After arriving in Istanbul, the transit information on the electronic board showed a tight departure time, and the gate changed in the middle, making it difficult to make it on time.
Paying extra for premium seats was wasted. Turkish Airlines takes 2 seats for bassinet. The lady next to me had a baby with bassinet Bassinet was in front of my seat
Make sure to request a vegetarian meal in advance. They printed out menus for all passengers with the options but by the time they were halfway through (for breakfast and dinner), the vegetarian options were already all taken.
Very good except the boarding process too forever and wasn’t organized by group. I had a heavy pack or I wouldn’t have minded. I was in business. There were no audible announcements in the waiting area about boarding and everyone packed into the boarding area. Then boarding stopped for a long time but the staff made no announcements to update waiting passengers about the holdup. The flight was good after we got on.
Very bad from ISTACC leg of flight specifically the seats. These seats are for economy not for Business class. I suppose when flying to a third world country you can fly any craft and no one questions it. I was very disappointed for that leg of the flight. This needs to change.
This is the first and last time I will be traveling Turkish airlines. The flight was delayed three times. Second time we sat on the aircraft for approximately an hour and a half. Initially told that the delay would only be 15 minutes then no explanation thereafter except that we were deboarding. We missed our connecting flights to Zimbabwe, and had to pay for a overnight hotel stay in addition to paying for a new tickets to our get to our final destination. They allowed us to order food from the airport food court but only from fast food and even that they limited the menu items we could select. I would some to contact me about the refund on the hotel and the connecting flight!
i have book the flight with baggage. and i have paid $800.00 for the baggage. when i contacted to JUSTFLY Costumer Service they told me that my baggage was included in the booking. then why i have to pay. i am going to file a complain against it. $800.00 is not at all small amount
They lost the baggage and said it was deleted from the system. I had baggage tag so was able to file the complaint but there was no PIR number and update so far
Very disappointed to not have lounge access The shorter flight seats were uncomfortable
Dear Team, I purchased a full travel package that included 2 checked bags through you and JustFly. However, when I arrived at the airport, my ticket showed 0 checked bags. Since I was traveling internationally to India with 2 bags, It was a $200 per bag at the counter, which was extremely disappointing. For an international trip, why would I ever choose a no‑bag option for only $20–$30 less? This seems like an error in the booking process, and I am requesting clarification and a resolution. I have called JustFly and on phone for 1 hr :53 min and they couldn't help till I show some kind of proof etc which isn't possible but besides that love your service and using it for years !
Good one but just notice that you have to ask several time to get water or coffee .
It was fantastic. The flight from Chicago to Abu Dahbi was fantastic. The crew, food and service were amazing. Everything was handled by the crew member assigned to us , Nicholas, was usually done before we asked for it. Highly recommend Etihad!
I missed my flight ,staff unhelpful, they sat and watched me wait ,gangway door closed, English was a problem no announcement I was on time now I missed my month vacation ,lost 1400 bucks no refund I'm sick to my stomach
It’s a business class ticket but they didn’t give a lounge access
Crew was amazing as usual. Very comfortable for a 13hour flight. Check in at ATL was terrible. Ticket counter charged me $200 for a small bag. Apparently Kayak sold me a zero luggage ticket. No carry on no checked. So the check in desk charged me a bullshit $200 dollar fee for a small gym bag weighing less than 20lbs. In true 3rd party ticket buying. This will turn into a finger pointing process between Kayak and Etihad. Now I'm going to have to ship my bag back in the mail a day ahead of my return flight.
I could not book in online at all which is what I always do to secure a window seat which is my preference.
The flight was very smooth, however, the quality of food was mediocre.
The plane was old and the luggage racks above us were visibly shaking during turbulence. Water was dripping on our heads during landing. Our flight was over 2 hours late departing but we were not updated or told what to expect as the screen at the gate continued to read “on time”
Check in took over an hour because printer was not working. Attendant did not know how to give free layover Addis Ababa hotel vouchers or update frequent flyer number. After repeated attempts, got voucher emailed. However hotel wanted printed voucher hence more delay. Bus time from hotel back to airport was printed 4:50 hours, but hotel reception called at 3 pm saying bus will leave at 4 pm. Then hotel reception called again saying 4:15 pm. We rushed at 4:15 pm and bus was not ready until 4:40 pm. Many audio outlets were not working in planes.
The Boeing 737 MAX on this route, flown in the middle of the night, is an UTTER FAILURE for business travellers. The whole point of business travel is to arrive alert and recover from travel quickly, and this little aeroplane with its quarter recline uncomfortable business seats does nothing for that. It’s a small step up from economy in that you have decent legroom, but that’s it. Absolute margin at the cost of the traveller.
The use of a domestic carrier without entertainment was disappointing and a let down
There where no ear phones provided and the food needs to improve.
Lost our bags. They didn’t make it to Lilongwe
I did not receive my luggage This airline is not good. My luggage is missing please you guys need to find my luggage. It’s been three days now I cannot get my luggage. This is not a good business I
The food could be better, the beef was quite tough. The crew were friendly and helpful on this flight, which has not being my experience on other Ethiopian flights.
The check in staff was amazing. Best customer service! The plane was old! My entertainment on the first flight didn't work at all, in my seat or in the seat next to me. The bathroom doors were old and troublesome. One of the bathrooms, the whole sink panel was broken. Everything felt old and falling apart. The airline stewardesses were amazing and quite hospitable. When there were delays, they kept us well informed. Transit was GREAT! I wasn't sure how I would make it to my next flight in 1 1/2 hours but the security lines were short and efficient. The C gates in Addis Ababa were CROWDED! That whole space downstairs was too crowded and challenging to manuever. I usually fly Ethiopian within Africa and was interested to see how the experience would be intercontinental. Overall, I would choose it again if it was cheaper than Delta/Air France or Lufthansa/KLM. I wouldn't make it a first choice if the prices were the same because the planes are so old! The food and entertainment also weren't as good. Good selection of movies but as I mentioned, on the first flight they didn't work at all (I slept so it was okay) and the 2nd flight it was glitchy. All in all, I didn't hate it but it would be a first choice only if it's cheaper.
