Cons: "I will never fly spirit again. Never had a worse experience with an airline. Everyone that works for them is extremely rude and they charge for everything."
Pros: "Smooth flight great crew."
Pros: "Smooth flight after 20-min delay on tarmac at LAX (not the airline's fault). Captain did very well to make up the time and got us to gate on schedule. Only one working restroom went far better than expected and whole flight crew seemed very attentive."
Cons: "Poor selection for food choices (gas station options at triple the price), but we had packed snacks and made do. No entertainment to speak of, but we had audiobooks on our phones. Upcharges for baggage were outrageous (an extra $100 for two 20-lb bags), but at least they got it all on the carousel fairly quickly once we arrived, thanks to TPA ground crew. Still, don't ever book a Spirit flight thinking you're done paying once you've purchased the ticket--that charge is only the beginning. Bags, seats, boarding time, food--it's all extra."
Pros: "Spirit is supposed to be discounted travel and many people paid very little for their flight - I foolishly paid a premium for my flights in July nobless thinking the cost would only increase toward Christmas. Then add the bags $31 each bag each way. Then add seats $17 each seat each way. Suffice it to say NOW I know. Additionally, you have to pay for drinks and the seats don't recline - rough at 6am. The flight crew was LOVELY, the takenoff and landing despite heavy snow was amazing. My ignorance is my only real complaint."
Cons: "Added costs Seats don't recline"
Pros: "the buzz ball on the flight was the only good thing about the whole experience"
Cons: "completely destroyed all of my luggage by somehow breaking the hot sauce in my bag that was so carefully packaged that a 400 pound man must have been jumping up and down on top of for them to break it the way that they did. also i had to correct a tag on my bag that they put on that would of sent it to a completely different town. not that any of my clothes are salvageable now anyways. but the complete lack of remorse and or apology for such an obvious mistake is appalling. the whole airline should be ashamed of the employees i encountered on this trip."
Pros: "Once I boarded and found MY seat actually there, right where it was supposed to be, and we departed early, pleasant attendants (way nicer and knowledgeable than on-line booking crew!), uncrowded plane, no frantic, rude rush to get us through snack service, early arrival, uncomplicated, speedy disembarking, maybe, just maybe , I'll fly Spirit again. Now that I know all the ropes, rules, fine-print, etc.I'll price to see if it's really worth the drive to TIA, the parking expense, all the add-ons, or if it's easier and less agita just to leave from SRQ, my down-the-street airport and maybe just a few $$ more."
Cons: "The absolute chicanery of your on-line booking process!!!! Get real, people...I bet YOU couldnt even complete the process and remain sane!!!! I just read some reviews: people are rude loud and angry because of your online process I know you claim bare costs, but we are still giving you our hard-earned miney. We do it because we cant fly first-class (-$$$-) so dont make us feel like we are settling for steerage. It's a lot of money to us!"
Cons: "On my trip to Atlanta, I paid 52.00 for my luggage to ride because I was told i needed a ticket after telling the representative my luggage fit inside the sample boxes. After paying I get to the flight gate and i see people with luggage bigger than mine. I asked how much did it cost to bring it on and they told me it is free for one piece of luggage. So on my way back to Tampa I didn't mention anything about a bag and it was free. I feel the representative should have told me it was free to take it on."
Pros: "The price was half of what larger airlines were charging, but glad I didn't have my usual one checked bag on this flight."
Cons: "Baggage fees for a carry on were ridiculous. $57 for a regular carry on to store in the overhead bin. With gas prices falling to record lows, why do airlines still charge these additional fees? Oh, I guess we're used to paying them, so let's not stop now. For my carry on to fly with me, it cost about 20% of the total fare. The percentage of total fare price would be much higher, but my particular flight was $259. If I had flown into Ft Lauderdale instead of Ft Myers, the fare would have been $103, making the baggage fee over 50% of the total cost...this should be looked into."
Cons: "Our flight was delayed over 5 times! It was supposed to depart Detroit at 7:31am, we all had to get up at 4:30am to get ready and drive to the airport and it traveling with a 14 months old alone. So we get to the airport only to find out the flight has been delayed! They kept pushing it back further and it ended up being 2 hours delayed due to the fact they were 1 flight attendant short. My toddler was not happy having to sit at the airport for 3+ hours, never mind the fact she also had to get up at 5am. We sat at the last row and seats were very narrow and no leg room. We had to listen to the loud engine the entire time and strong smell of fuel during landing. My baby's ear hurt during landing and cried. I'm very unsatisfied with the flying experience with Spirit. Oh, our first flight was also delayed, from Tampa to Detroit, over 3 hours delayed! I don't think I'll be flying with sprirt again."
Pros: "terminal, check in easy, cost, decent seats, parking close by"
Cons: "i was cold from 60's weather in atlantic city i asked for a blanket and was told they did not carry them, paying for coffee and water"
Cons: "I felt like I was flying a rundown city bus- small uncomfortable seats that do not even recline. And everything costs a ridiculous price, even a cup of water! Will never fly Spirit again"
Pros: "If you want to travel with this airline for reasonable to inexpensive flights you can but be very aware of the gotchas. I did the "choose a seat for me" and sat in a seat that if I wanted to choose it I could for another $68. A woman did do that and paid the $68 was charged $100 for carryon because she didn't do carryon at the check in desk for $50. No food or soda even unless you pay."
Cons: "See previous comments"
Pros: "Low price"
Cons: "Couldn't check in through email like you can with Delta, got to the airport check in counter 45 mins before flight left but was told we'd have to wait 7 hours for the next flight and pay $200 to transfer the flight. We agreed because we had no other choice, but made it through security and to our gate in time to see people STILL boarding our plain and had to watch the plain leave while we just sat there waiting the 7 hours. Good customer service would've accommodated people who still had time to make the plain, and we will never use Spirit again. I hope they spend the flight transfer fee well because they'll never get money from us for tickets again."
Pros: "the price very good. The availability of flight times is a definite plus ."
Cons: "I paid an additional $7.00 for short cut security as is printed on my boarding pass. When I got to security check in I showed the TSA agent my boarding pass and asked him about shortcut security he told me he knew nothing about it and had never seen that on a boarding pass. I had to go thru complete check including a pat down. Way to go Spirit take advantage of a senior citizen, Also I am a Viet nam vet. Looks like like Spirit is just after a buck any way they can get it. Doesn't inspire much confidence in Spirit I am not afraid in signing this review Robert Kanar 16735 Arnold Rd. Gregory Mi. 48137 H- 734 375-6040 C-734 417 3475"
Cons: "Flight delay of 5 hours for maintenance. Only gave a $7 credit to use."
Cons: "The 5 hour delay."
Pros: "It made it on time to get airline counter when I went to get my boarding they told me I had a balance of $20 when I did pay for everything they ask to on the website. The reason for my flight it was to see my money cause she has cancer and I was very happy that I was gonna go to see her but nobody help me out . My family was waiting for me to come home to make our mom happy that me and my brother were gonna be there for her . It's a shame that you had people onto the ticket counter that are very unprofessional with the customer service. I regret that I bought a plane ticket with spirit airlines. If someone come ask ask for spirit airlines I will not recommended because the very poor customer service. I have work in hotel and other places that customer service it's the #1 and we did everything we can to make every customer happy you guys are far away from it. Ms. Yoel Camacho Rivera"
Cons: "To start, I booked a hotel room close to the airport and upon my arrival at eight thirty in the evening I explained to the reception that I would need a shuttle at 5.15 in the morning..she then told me the shuttle didn't start till eight , so anyway I get a cab and arrive at 6 and as I approached the counter to get my boarding pass the lady blurted out with joy you're late and we have to rebook you. I said my flight was leaving at 6:30 she responded with a smile and pointed to a sight 45 minute before flight sight in required.. so a200 ticket ended up coating me double and I had to Waite in the airport 5 hours and go to Fort Lauderdale and wait there for another 4 hours.. I will never spend a dime on spirit again.. one bag 50 dollars , greedy,rudeness,just all around uglyou!!"
Cons: "This was my first time flying with Spirit, after hearing several negative comments about the company. It was an overall trrrible experience beginning with not being able to check in via mobile (paper tickets are outdated), followed by not being able to use my TSA Pre (had to wait in line for almost an hour when I've spent money so I don't have to). There was a malfunction with the plane where all passengers were removed after boarding. Flight was delayed by 2+ hours. There were other factors, but at this point they're not even worth mentioning. Never again!"
Cons: "Rude crew.... up charge for everything. The only reason I flew this airline is because it's the only one that goes into Atlantic City from Tampa."
Pros: "Direct flight to destination"
Cons: "Being upcharged a total of more than $140 just to bring a carry on bag on board the aircraft and get seat assignments in advance of boarding. Deceptively advertised as a low cost airline. Seats were tiny and uncomfortable. I'm an average size man and found the seats to be very small."
Pros: "On time"
Cons: "very uncomfortable seats. Very tight space!"
Pros: "Spirit canceled my flight to AC on Friday 9/2/16! I never got there so there was no need for me to get back. Tried contacting spirit and can't reach a live person! I want a full refund!!!"
Cons: "I want my money back, because they canceled my flight and ruined my weekend"
Pros: "The only thing that I can say that I liked was the plane seemed some what new, and clean."
Cons: "There is not one thing to like about spirit, we have now travel twice with them. The first time was not good but it's only fare to give them a second chance. It's false to think there cheap they charge for everything eavan to check u in if u do not do it on line. The staff that we came in contact where cheap like the airline. In fact the cabin manger on the flight home was so rude and controlling I thought he mite of been a dictator I strongly advise every body that flys with them to look carefully at what they charge and what they do before u book your flight."
Cons: "Nothing is complimentary, all snacks and drinks for purchase are inexcusably expensive when other companies provide for free, hefty fee for checked bags and carry-on 40-50$ paid to and from which makes up the difference for their cheap flights (not much cheaper than JetBlue or American) my luggage was left in the city I was visiting and when I asked for a refund for my returning checked bag fee, I was denied because I paid cash at check-in and it wasn't on my reservation (obviously I had paid to have it flown because it was supposed to go on board). All in all terrible experience and not worth the 25$ travel voucher I received--which doesn't even cover cost of luggage 1-way--because I'll honestly never fly spirit again."
Cons: "I feel robbed. I signed up for flight updates and tracked it's progress all day. At 10:30 last night the flight was still delayed to fly out until 12:55 am, so I took a screen cap with my phone and hopped in the shower. I ordered an uber and got to the airport at 11:30 pm. When I got to ticketing there was only one spirit airline employee, who informed me that the flight departed at 11:30 pm and there was nothing she could do. I basically donated 8 hours of my time plus the cost of the ticket to Spirit airlines and now still have to find my own way home. I will never use the company again."
Pros: "This space is needed only if there is something more or better than NORMAL is observed or commented upon .."
Cons: "THE TOTAL LACK OF CONCEPT OF TIME & DELAY. While we appreciate the intricacies of flight-scheduling and the uncertainties in forecasting time, there should not be an inordinate difference between actual and Forecasted. something like 10 - 15 minutes are acceptable BUT NOT TEN TIMES LIKE 90 -150 minutes .. I want to suggest that "in cases of UNCERTAIN delays Beyond 150 minutes and liable to either GAIN or LOSE minutes " the intimation that must appear on FLIGHT STATUS can be =" delayed > 2Hrs Pl check @ *** " *** must be 45 minutes from the current reckoning time P.S hope that my suggestion is fully understood. It can be used more meaningfully & I can be contacted for any clarification"
Pros: "To upset about what went wrong to think about any thing positive."
Cons: "Flight was delayed for so long, that when we factor in the time that it toke to wait plus the two hours that I had to show up in advance plus the 45 minutes that I had to wait for my luggage, it would have been more convenient to drive From ATL To Tampa, The reason given was that there was no crew to flight the Plane, I missed the meeting I was supposed to be attending, so, I ended up just flying to Tampa For the pleasure that it is to fly in Spirit where they nickle and dime you for every single thing even if your flight is delayed for the same length of time it would take you to drive to your destination."
Cons: "Them charging $100 at the gate for a carry on. My carry-on was a normal size bag which I have taken on MANY flights with different airline and have NEVER had any issue. When I checked in they did not say anything. At the security the attendant marked something on my boarding pass but did NOT advise me that my bag was big by their standard. When boarding the plane they saw my boarding pass and asked for $100. It was then they informed me that when I checked in they should have charged me $55 which is their rate. But at the gate it is $100. Since I was at the gate I had no choice but to pay the $100. $55 for carry-on bag that all other airline has not issue with is ridiculous. Having to pay $100 for a CARRY on bag is absurd. This was my first and last time with Spirit airlines. Nor will I ever recommend Spirit airline to anyone."
Pros: "nothing. flight was delayed more than 3 hours. i left the airport."
Cons: "delays. also your stat rating doesnt work. at least not on mobile device."
Pros: "There really is not anything good to say about this flight. We will not be using Spirit again."
Cons: "Spirit's whole pitch is about being the "unbundled" airline. I guess it would be ok if you have no luggage and are under 5'3". The seats are extremely uncomfortable with zero leg room. When we went to check a bag, which had only clothes, it was 14 lbs over and we were told it would be $50 additional. That's after paying $42 for the bag already! So basically you can plan on almost paying for an extra ticket if you have a bag. When we booked, Spirit was the best price by only $12 ($6 per person). Refusing to pay this we joined about 5 other couples who were dumping their luggage onto the floor and carrying the excess. This is no way to start a vacation. It clearly had nothing to do with the maximum weight allowed on the plane, as all of our stuff came anyway. We just carried a bunch of it. I felt so bad for the reps who had to enforce such awful policies and overinflated prices. Contrary to the BS they feed you, this is not the norm. There are plenty of airlines that operate without deception and hidden fees. From a business perspective, this is beyond stupid as Spirit got no additional money from us and all they accomplished was losing customers who fly multiple times per year. We tried it because Atlantic City is close to home. After this experience we will gladly go back to driving 100 miles out of our way to avoid such a miserable experience. Spirit is not even an option for us anymore, regardless of price or location convenience. It's just too miserable overall. Whoever came up with this "unbundled" marketing pitch should be fired. I recommend avoiding Spirit if at all possible. Hidden fees, deception, sleezy marketing and uncomfortable seats. The whole experience is just plain terrible."
Cons: "I checked in at the airport for my departure to find out that it is legal for spirit to over book their flights, and was told I didn't have a seat. I requested to speak with the manager, (Helen- 67672) after speaking with a young girl who was extremely rude and unprofessional, (Ashley- 66584), and to my surprise the supervisor was just as uninformed and rude as the gate attendant. The flight was delayed, it was a complete mess. On the returning flight. I was unable to check in online for my flight. After numerous attempts, I called the airline to find that you can only check in online or at the airport. I ended up sitting in the very last seat in the back of the plane. It's like the back seat of the plane doesn't exist, no one asked to purchase beverages/snacks, which isn't as bad as forgetting to ask to take away garbage. Such a huge disappointment. I hate flying spirit, as do the majority of passengers I spoke with, but they are the only airline that flies from South Florida to Atlantic City. Whoever the airline is that starts to compete with spirit for that route will most definitely do well!"
Pros: "The flight attendants salvaged the experience. I think weather delayed the flight, but the info provided before getting on the plane just made it seem like the pilots just weren't there. Couple that with discussion about how often Spirit is not on time a lot, led to a frustrating experience. Finish that off with boarding onto a plane that wasn't running, a/c was off and pilots still weren't there. Flight attendants jumped on it. Apologized for the inconvenience multiple times, kept everyone updated on efforts to get a/c started, passed out water, very friendly. Kudos also to the pilots who came in from Vegas and were supposed to be done for the day. They got on our plane and flew us to Tampa. I would guess that they didn't have to do that and if they had not, we may have been further delayed. I generally fly Delta. Had the on board experience not been what it was, I would be a one & done flyer with your airline. I will try you again based on the actions of those mentioned above."
Cons: "Gate personnel could have provided additional details and communicated better. It was just like, well we're delayed....sorry. Deal with it."
Cons: "Over priced, instead of charging one rate and include the standards, a seat, a carry on, everything was a fee! Then the flight is delayed and there was no way to find information on line, had to drive to the airport to find the counter closed, and there was no way of making my connection, decided not to fly at all on this airline and bought a ticket someplace else. Am hoping to get a refund for all the expenses, but I have been trying to cancel the flight, and now the website doesn't seem to be working. Keeps telling me to try again!!"
Cons: "They cancelled my flight due to "weather" while every other airline was flying in and out of IAH. They offered to get me to my destination on the day I was to return or my $200 back. I booked early so I could get a better deal. At the time of my refund tickets were $1000 each. Ruined my bachelor party weekend and the trips of the other 6 people that were traveling for the occasion. Will never fly or recommend Spirit airline again! Worst experience I have ever had and would gladly pay regular fares from a reputable airline in the future. It is just not worth it."
Cons: "Kept delaying the flight from Atlantic city to fort laudetdale and then it was cancelled. Had to rebook a flight to Orlando , which left 6 hours later than our original time. Was traveling with my friend and her 10 week old baby. When we got to Orlando they couldn't find the car seat. Staff was very rude and told us it wasn't on the plane and take a 5 minute walk to baggage. Had to take a shuttle to baggage and of course it wasn't on carousel. After 2 hours of waiting and basically fighting for our rights we got the car seat and were able to leave. We got a @ sorry" e mail from spirit along with a $100 voucher. Sorry Spirit but you can keep your voucher because we will NEVER fly you again. They had no empathy at all for the mothers with new babies. Worst flying experience ever!!!"
Cons: "Spirit, while a budget airline, overbooked my flight"
Pros: "Not much"
Cons: "It's one thing If a flight is late due to weather. But the fact that we were supposed to leave at 7:30pm and didn't end up leaving till 10:30pm because a crew member didn't show up at a previous stop is unacceptable. If I was late to my flight the plane would leave without me so everyone else could be on time. So why don't The same rules apply to The crew? The three hour delay ruined basically our whole trip. We got set back an entire day and instead of getting in at a decent time and being able to drive. Also, Spirit charges and over charges for everything under the sun. So you "cheap flight" cost me more then other airlines. Completely disapointed and after my flight home Sunday we're never flying spirit again."
Pros: "Everything was good no complaints at all cramped seats people say not that horrible. For a couple hr flight anyone can deal with it. Great prices"
Cons: "No free snacks lol"
Pros: "The entire process was flawless. Plane was extremely clean, flight attendants very nice, even funny and mocking themselves a bit considering Spirit charges for EVERYTHING! The key to flying Spirit and not getting hit with large additional charges is to understand whats expected of you as far as baggage. Get this right and the rest of the experience is better than any other airline Ive had the displeasure of flying over the past 15 years. Apparently all passengers on this flight were well aware of the baggage limitations as boarding and exiting the plane once in Tampa went VERY quickly and rather than passengers getting bent out of shape during this process everyone was smiling! Havent seen this...ever!"
Cons: "Wish there was a Wifi option on the flight. Spirit charges for everything and this would have been another revenue stream for them and I guarantee most passengers would have used it and paid the $5-10 for access to the internet."
Pros: "It is close to my home."
Cons: "I hate thar spirit nickel and dimes you for each part of the flight. To print boarding pass at the counter is $10. To choose a seat is between $10-30. Luggage is $35. I chose my luggage before getting to the airport but did not choose seats. I was then unable to update luggage for the remainder of the day. When I went back to check the max weight for my one piece of luggage I could not get to the area on their site I paid for my luggage. I searched and searched as I was packing. I found information on the spirit site stating 50lbs. OK. I got to the airport and was told the max weight for my bag at that price was 40lbs. I had to pay an additional $25. My plane was then delayed because the auxiliary power source died. We had to get towed back to the gate to get a jump start. A few people scared by the issue and got off the plane. We arrived 1.5 hours late. The issue was Spirits. They made no offers for the inconvenience. Not even a free drink. I have also been bumped and stuck over night in as Spirit over books. I DON'T BELIEVE THEY REALLY SAVE YOU MONEY. The price you are quoted on Kayak or similar sitems with Spirit is never the price you pay. IT IS ALWAYS MORE."
Pros: "Crew was real nuce"
Cons: "Close quarters. Seats have no room."
Pros: "I didn't like anything about this flight or airline."
Cons: "The airline tickets are cheap because it's just a plot to bait you into purchasing a ticket but then you have to pay for your carry on bag, which actually cost more than the ticket since you have to pay both times for a round trip. The flights were delayed repeatedly with Spirit yet Delta and the other airlines were on schedule so it wasn't the weather it was the airline. So after waiting for over four hours for my flight that was repeatedly delayed once we finally boarded the plane and got comfortable in our seats, the flight attendant started to sing Beyoncé song "Formation" over the intercom repeatedly; therefore, no one was able to get any rest or peace and quiet due to such unprofessional behavior. Now don't get me wrong I love to have fun but after spending hours in the airport and having to take such a late flight the last thing I wanted to hear was a song sung by the flight attendant."
Pros: "Basically nothing"
Cons: "The price was deceiving, when I got there they delayed the flight 5 separate times resulting in sitting there for 6 hours and then cancelling the flight without the airline offering another for 2 days and no accomadatarions never using spirit again."
Pros: "Met nice people in airport bar and bonded over failed trip experience"
Cons: "We got to the airport to find the flight canceled. Online it still said the flight was on time so we sat at the bar until they finally actually announced it was canceled. Called customer service and spoke to someone that barely spoke English but I was able to make out that they had no flights for 2 days and offered no other option to get us to our destination. I work a lot and only had 4 days off so this would have cut the trip to short and would have been pointless. We had a quesadilla at the airport bar and drove home. Absolute worst travel experience ever."
Pros: "ACY is easy to access less confusion and traffic Spirit Airlines was on time and efficient"
Cons: "paying $50 for my checked luggage and $22 for my seat"
Pros: "The flight was acceptable."
Cons: "The people that sat behind me were loud and obnoxious. They ordered drinks during the flight as well. Just what these people needed, alcohol. The crew was laughing and joking with them like they were all friends hanging out. Very unpleasant. I'm not an old prude but at the same time, that is not the behavior I want to deal with on a flight. I feel it's because of the low price of the seats. i am not likely to fly again because of that. I would rather pay a little more for a little bit better quality. The gate was also changed 2 or 3 times the day of the flight. Not sure if that is the airline or the airport. Not fun in Atlanta trying to figure it out."
Cons: "My daughter was traveling ALONE and stuck in Houston. No one at Spirit helped her. No flights out that day or night. She was scared and didn't know what to do. No help from Spirit. I finally found her a flight on United 7 hours later and had to pay over 400.00. We paid for her bags on Spirit and was charge 50.00 for only one way. I will NEVER USE SPIRIT again. No customer service, no help for a young girl alone in an airport. No hotel, no shuttle, nothing. I want my money back for her United Airlines fare. United flight 1789 E2GKGD. I work in advertising with all the BIG agencies worldwide. This will be told. Please reimburse my flight. Mom of Daughter"