Find cheap flights from Auckland to Dunedin

Short flight so no entertainment, turbulence so no food service - overall flight as expected

Great meal. Best seats ever! They need to teach other airlines how to do that.

Overall excellent but the Captain kept the seat belt sign on for far too long, especially at the beginning and end of the flight. It was 2 hours after take-off before the crew were able to start the service (on an 11 hour night flight, reducing our sleeping time) and the seat belt sign on went on during breakfast (90 mins before landing) and was not turned off again until we landed. This made for an uncomfortable journey of trying to limit fluid intake because it was unclear when the toilets would be available for use.

The staff and crew on board were excellent. Business class however, was very weird. I thought we would have individual pods, but the way it was set up was unexpected. Not very private and If you wanted to lay down, you had to have an entire bed made up for you by the crew, rather than how Delta one works where you could just lie down whenever you feel like it. It was a 16 hour flight. I chose not to have my bed made, and that turned out to be a good idea because everybody who had their bed made had to wait for the crew to roll up their mattresses. So strange!

Food was not good. We asked for Muslim food and it was weird tasteless type of boiled veges.

Crew were pleasant, happy to be there and were a joy to be around. Entire operation was professional, well thought out and ran like a Swiss clock.

United flight from SFO to PDX was cancelled. I will ask for a refund. Had to book on Alaska

They announced food service but then never came around. We also couldn’t land so kept trying to get to runway and then had to come up and go around happened like 3 times and cause the child next to me to start throwing up

Good food and entertainment options. Great Staff that were all welcoming and caregiving.

There was a snafu with confirming seats at check which left us in limbo for the second leg of our trip. I believe the ANZ app is not well integrated with the systems at the terminal resulting in this disconcerting error.

a constant reminder that you need to work harder so you can avoid this airline

My Dad needed assistance to board the plane. The Jetstar staff were excellent with him and made the experience a lot easier😁

No food taken so can't rate also no entertainment so can't rate.

The price difference/saving isn't sufficient to compensate the experience difference, don't recommend unless flight is under 3 hours. Huge queues for check in and the priority lane of other ailines blocked checked in Jetstar passengers from proceeding through to screening. Gate change to a "dungeon gate" that didn't have toilets in the vicinity. 45minute delay in boarding, no updates or explaination, let alone apology for any inconvenience. 1 scanner working for a full fight to board, no coordination. Loaded on to crowded buses to get on the plane in the middle of the tarmac, up stairs with no explaination. 4 bus trips. No system for boarding in sections. Over an hour late departing. Nothing complimentary, not even water or in-flight music. Pay wave not available and no cash sales. Staff onboard were friendly and professional.

Captains address to passengers was excellent. Knee room in seating was very uncomfortable.

Flight departing too early at 06.15 Difficult to get to airport

Plane was more than 3 hrs delayed as the only plane on that day. Had to wait 1 hrs in the plane which was very unpleasent.

The plane was new. There are two rows of business 2 x 2, but the seat pitch is the same as the rest of the plane (3 x 3). Carry ons must be weighed and tagged before boarding. Do this at home to avoid nasty surprises.

They had issues with the plane prior to boarding. You could see it in the gate lounge staff. An hour after the plane was supposed to have taken off, we were still in the gate lounge, not a peep from the staff. Couldn’t seem to bring themselves to give a single verbal update. Then, they give some odd partial message verbally - plane has been downgraded. It’s not going anywhere. We need 37 people with carry on only to volunteer to go onto another flight + we’ll give you a $200 voucher - so this caused chaos, as people rushed to the desk. No mention of what those with checked baggage should do. About another 20 mins later, another lady at the desk makes a reference to going to another gate but stops mid sentence. Fed up, I approach the desk and ask if they can give some clear instructions to those that have checked baggage about what we should do. Another lady then gives a message over the PA telling those with checked baggage to go to a different gate. So we go to the new gate, spend an hour there waiting while the confusion between staff and passengers continues. Eventually board only to sit on the plane for about another hour as confused staff clearly have too many people on the plane and not enough seats. They finally figure it out and the flight leaves 3h25mins late. Things like this happen all the time I’d imagine, so you’d think dealing with it should be their bread and butter. Keep customers updated. Give clear instructions. Apologise for the delays. Not hard, but seemingly all lost on the Jetstar team that day. Pathetic.

The plane layout is built for short haul domestic flights. 3-3-3 configuration in economy is ridiculous for ~10 hour international flight.