I trust Delta. I travel comfortable. The snacks could improve or could go to something as a little sandwich.
Pros: "Great crew...seat spacing gives great comfort. Love they have a comfort class option. So much better experience than American. Wish Delta had more direct flights out of Charlotte."
Cons: "It was perfect!!"
Pros: "Mal servicio; compre un tickets que no permitía escoger los asientos y nos seleccionó la última fila en cada vuelo. La diferencia entre ser priority y regula es bien marcada"
Cons: "Mejor trato a todo pasajero; se reconoce las ventajas de estar en primera clase pero el servicio debe ser excelente"
Pros: "The crew was not overly friendly"
Cons: "Comfort. Jetblue offers betwee seats ne apacing betqeen rows"
Pros: "Boarding process was pretty easy and seamless. The pilot kept us updated on all the issues with the delayed departure (bags being loaded, weather, clearance to take off..)."
Cons: "The flight was delayed by over an hour due to technical and weather related issues so we missed our connecting flight to our final destination."
Cons: "In the last months I have travel 3 times , this is the first with Delta. I can say it has been the best experience I had. Good entertainment, the access to texting and the variety of snacks make superior this airline."
Pros: "Crew was awesome. Very friendly."
Cons: "I’m 6 foot tall and I found my seat space feeling crowded. I found myself wishing for just 2 more inches of legroom. It feels that airplanes are being built for quantity of passengers, not quality of flight."
Pros: "Crew was very fast but not enough during boarding and people had brought oversized carry on luggage to the gate requiring stowing. We had checked a carry-on at check in and paid $30 while several people got theirs stowed for free which seemed unfair."
Cons: "The charging for checked luggage has created a situation that was unfair for all travellers and ultimately made the plane’s departure late. This policy drives people to bring too much luggage into the cabin, putting at risk the safety of others and delays."
Pros: "The friendliness of the passengers and most of the crew."
Cons: "One of the younger female flight attendants was rude . She was collecting trash and took my neighbor’s (aisle seat) trash but wouldn’t take mine. I tapped her elbow to show that I had trash, she looked at me but didn’t take it. She returned and still refused until I exclaimed. She rolled her eyes."
Cons: "Cabin was cold enough to store meat. Entertainment system was poor at best. And, of course, the seats were too small and uncomfortable. Time to start looking at other airlines."
Pros: "We had a terrific trip returning home. Yes, it was crowded but everything was organized and all went well."
Cons: "Airplanes should board back to front. Then people don’t have to get bumped as later passenger try to carry 2 items onto a packed plane."
Cons: "I was flying standby. I checked the list on line and my name was number 5. I get to the gate and there’s just a handful of customers. The agent said there was enough seats for the standbys I wait and wait for my name to be called but no luck. My name wasn’t cleared yet. Finally I was the next to last one to get a seat. The gate agent who didn’t ask for my name tells me I was all the down at the bottom of the list. While I am glad that I got on I wish I knew what method is use to get your name on the stand by list?"
Pros: "Food was unexpectedly good."
Cons: "The flight was delayed for 40 minutes. We could hardly catch connecting flight"
Cons: "Cabin was too hot since the very beginning. Even in first class."
Pros: "The counter assistant change my seats and my wife and me seat together"
Cons: "Hot cabin"
Pros: "Although our flight was fully booked. The crewmembers on this flight was professional, friendly and efficient. We boarded quickly and took off on time. We even arrived ahead of schedule. Each passenger was given free headphones and complimentary beverages and snacks. I love Delta they are a cut above the rest. They are constantly striving to put the customers needs and wants top priority"
Cons: "Tight seats need more legroom"
Pros: "Arrived early. Got a beverage & snack which is becoming rarer with American carriers. Video selection was very good. Staff was nice and attentive. Overall a good flight at a reasonable price."
Cons: "Narrow corridor to seats"
Pros: "Clean plane with nice navigable entertainment."
Cons: "Crew was chatty with each other & joking with one another but almost rude about serving us. Ran out of sandwiches for purchase at lunch flight & simply threw snacks at us. Made “ exhausted” comment about getting a lime wedge for a margarita & then went to rear of plane to chat with other flight attendents. Worse, we booked with kayak, but actually the delta/ Aeromexico flight was booked with vayama. When one flight changed departure time, we no longer had our great pre-selected seats & couldn’t check in online. We had to work it out with delta & then aero Mexico t. After 30 min on the phone we got the last 3 bavk row seats near the toilets & cackling, aging flight attendants. No reclining or real food made for a lousy 3 1/2 hr lunch flight. No apologies, smiles of sympathy. Just snacks tossed our way"
Pros: "Everything escept the seat that was too small. I also had problems with the entertainment when trying to see movies."
Cons: "Seats too small ant could not watch Movies beacause the screen was defective."
Cons: "Flight was delayed over 1hr."
Pros: "I will always fly Delta. I have tried other airlines and they don't conmpare to Delta's service"
Pros: "Buen entretenimiento."
Cons: "La incomodidad de los asientos además que la escala fue de más de 6 horas y fuimos los últimos en abordar. Para colmo los asientos fueron los últimos de la fila y ni siquiera eran reclinables. Creo que deben tomar en consideración a las personas que estamos tantas horas en la escala y permitirles abordar primero además de darles asientos más cómodos más aún si hemos comprado los boletos con tanto tiempo de anticipación."
Cons: "Flight was delayed"
Pros: "Giid free sandwixh. Very good entertainment system. Good seats."
Pros: "Well, the seats and the lavatories are smaller than ever. And I am quite petite."
Pros: "Entertainment is very good"
Cons: "Send my carry on bag, outside."
Pros: "Had a fast flight from LA to SLC was very pleasant crew was great."
Pros: "Late delay notification"
Cons: "Called the airline directly to verify the status of flight within 24hrs and everything was on schedule according to them. Even tho the airport at San Juan have not night arrivals due to the effects of Hurricane Maria, and on previous days the same flight had been moved to a morning schedule for that reason. I was notified of the delay within hours of departure of the connecting flight."
Pros: "Airport is clean and easy to to use. TSA easy to go through. No lines. Boarding was easy with no issues. On-time"
Cons: "start from the back to the front for god's sake! crew is often focused more on process than customer service."
Pros: "Friendly staff"
Cons: "Every flight was delayed"
Pros: "The flight left on time and we got in 15 minutes before the scheduled time. Awesome service from gate to gate."
Cons: "I didn't like that I had to pay for my bags and still purchase food on plane. The price for ticket is already overpriced to begin with. Fuel is cheaper, the planes burn less fuel due to updated design and still the tickets are three times the cost of five years ago. No one should have to pay for bags period. Show that you really care."
Pros: "I have never had a problem with this airlines. This flight was no exception"
Cons: "More space, but I am in economy and that's just life! I expect my hips to hurt after, again my problem not there's, if I wanted more room I would buy first class but I won't for a short trip."
Cons: "All the people I encountered who worked for delta were rude. I understand having a bad day, but everyone on two flights and 3 airports? Ive never seen a group of people be so unhappy about having a job. Will not fly delta again."
Pros: "Food was OK. Crew was very friendly"
Cons: "No Entertainment for a 4 hour flight. Plane was very old."
Cons: "Plane was late. Took forever to inboard since they didn't prepare for a handicapped flyer. The plane sat on the runway and taxied for over an hour and the flight crew never gave any updates to the passengers."
Pros: "Although I am a vegetarian, It was nice Delta was serving sandwiches."
Pros: "newer aircraft; good entertainment options; large overhead storage compartments"
Cons: "cramped passenger space"
Pros: "We always fly Delta out of Augusta, GA, our local airport. The check -in is a breeze and the folks are friendly. Delta has a number of flights out of there and overall it's the easiest and most economical for International flights. Your checked luggage goes straight through without the huge airport hassle!"
Pros: "Excellent choices for entertainment in the 737-900ER. 110V AC and USB ports at each seat, lots of choices for movies and games on seatback screen. Free sandwiches handed out on board."
Cons: "Intercom didn't work super well. JFK is a terrible airport for connections."
Pros: "The plane,plane, plane! Very new and clean , good entertainment. Love it"
Cons: "People taking their time to put their luggage in the bin... Very annoying."
Cons: "Everything. Major delays lost vacation times"
Pros: "The price."
Cons: "Flight was delayed for 2 hours in Airbus 777 full of passengers. The reason was to fix some light and administrative error on a log book. This could have been prevented if they had done all of the checks beforehand. All of those passengers stuck in a plane during a pandemic. Not very smart !!!!"
Cons: "When there isn’t a person assigned to the emergency exit row and you offer your service and the flight attendant says you need to pay for it. Seriously there a deadly flu and the fight attendant is concerned about the price difference and not making sure there is social distance. Tons of empty seats and they never offered for anyone to switch"
Cons: "Some of the crew had an attitude and the purchased WiFi did not work"
Pros: "Movie selection, clean plane"
Cons: "Rude passengers that do not respect personal space even after notifying a flight attendant."
Cons: "Almost 4 hour delay."
Cons: "Flight from CLT to MCI was delayed 40 minutes, which made me arrive at Kansas City really late"
Pros: "Crew helped us find new seats on board."
Cons: "American Airlines changed our seats after ticket purchase so that we were not sitting together. We chose seats at check-in in San Francisco so that we could sit together. When we landed in Miami we discovered our seats had been changed yet again and we were seated in different rows, middle seat!"
Cons: "Flight delays twice coming out of Augusta. Barely made connection otherwise flight was ok"
Pros: "Helpful attendants. Surprisingly roomy seats."
Cons: "Nothing. Short flight."
Pros: "Checking in with my Mum who needs assistance was excellent."
Cons: "Lack of Entertainment."
Cons: "Crampt space, cold cabin"
Cons: "Long delay"
Cons: "The gentleman sitting next to me never turned his phone in to airplane mode. His phone rang several times while the flight attendant was going through the safety procedures right in front of us. This was after the announcement came that all electronic devices where to go into airplane mode. The flight attendant did not do anything and seemed to ignore the phone that kept ringing. The gentleman was even talking on the phone while the flight attendant was going through the safety procedures. Later while landing an announcement came over that we were to return to our seats, close all tray tables, and seats ts in the upright position. At this point the gentleman sitting next to me leaned his seat backwards. The flight attendant passed by the gentleman at least three times and never said anything about his seat back. Evidently this flight attendant did not care to do his job properly."
Cons: "Nothing wrong. Everything is excellent"
Pros: "Movie options were good."
Cons: "The a/c was not working well and t"
Pros: "Reliability that your flight will not be cancelled. Punctuality."
Cons: "They charge you $125 for a dog in cabin (JetBlue and Southwest near $100, Frontier $75). There is NO benefit, even with this extra amount of money. I was assigned to enter the aircraft in Group 8... I suggest AA the benefit to enter (at least) in Group 5 for people with PAID in cabin dogs."
Cons: "Seats and space"
Cons: "Entertainment via internet could NEVER be really be done complitly. And the flight attendants did not know how to help costumers"
Pros: "Turkey sandwich snd boarding went smoothly"
Cons: "There was no entertainment and since there is no WiFi for most of the flight due to being over water the flight seemed longer than what it actually was."
Pros: "I loved everything. No complaints. American airlines is one of the best airlines I have flown with."
Pros: "On time"
Cons: "Cold cabin"
Cons: "The seats are very tight."
Pros: "Direct flight"
Cons: "Horrible customer service, excessive baggage fees, rude counter staff, no leg room, narrow seats"
Pros: "USB Outlets are nice to have"
Cons: "Nothing was bad on this flight"
Pros: "Boarding process"
Cons: "Delay, no food,"
Pros: "Can't think of anything good"
Cons: "SEE: Customer Relations request #1-249830721"
Pros: "Nice crew clean airplane"
Cons: "Initial flight was cancelled after 2 hours delay. My next flight was scheduled the earliest possible by AA which was 24 hours later. No transportation,hotel or miles compensation for this. I had work and responsabilities the next day. TThe scheduled trip was supposed to take off at 7:45. Boarding started late and was very slow. My bag fit the meassurements and still was forced to check it (which I did not want to do as I did not want to be waiting an hour for my bag at my arrival as I had work early the next day. In addition there was airplaine traffic as it was "rush hour" instead of flying at 7:45 we departed almost at 9pm!!!! Have to pay for food Quality of tv monitors very poor And in an uncomfortable position No movie options No wifi although stated the aircraft has Non functioning electrical plug"
Cons: "Never made it to San Juan to catch my cruise. To top things off I was a ship for two days without my luggage and underwears. Never again!!! Thank you JetBlue!!!"
Cons: "That all the passengers were rechecked at the Gate by TSA without offering any explanation as to why, if it was a domestic flight, why were they requiring ID again. And checking bags."
Pros: "Friendly staff. Landed early. Offered a free bag."
Cons: "They moved the flight earlier, which was not fun. And, there were no entertainment centers."
Cons: "Super old planes, no had a tv."
Cons: "There seets are two small. And they dont sell alcohol. That sucks."
Cons: "The airline had trouble with the plane. After we waited 3 hrs in the plane they cancel the flight. They offer a hotel but it was very dirty"
Pros: "Nothing. My fight from San Juan to Miami on Friday Oct. 7 was cancelled because of hurricane Matthews, since I didnot buy a roundtrip with AA they did not reimburse or offer me a credit for my returning flight. I contacted AA in two ocassions and both times their personnel were impersonal and even rude to me with the whole situation. I ended up losing $250 because of choosing American Airlines. I will do my best to avoid traveling with American ever again, and I will spread the word, as well. I felt robbed, so unfair."
Pros: "Friendly polite staff. Plane left and arrived on time."
Cons: "No have owned screen TV"
Pros: "Even when the plane was full they managed to help passengers to get seated."
Cons: "If you still flying economy class, why would you have to pay extra for exit row where the seats are the same. Only received pretzel and a cup of drink on a 3 hour flight once."
Pros: "Comfortable seat"
Cons: "Lack of entertainment"
Cons: "One hour delay sitting inside the plane with no pilot!! And to top it off, the air conditioner was off!! Will never fly American ever again."
Pros: "Overall good flight"
Cons: "I did not like the time needed for boarding/ settling in. But that is a factor of people not following instructions. Not the crew."
Pros: "I was going home"
Cons: "Late flight no pilots andt broke my luggage."
Cons: "Broken headrest, no services, very loud older plane"
Cons: "Then confort and they not have food for the passenger"
Pros: "Fair price"
Cons: "Service skills it seems not to be part of the employee profiles. Unfortunately they all have the same lack of empathy and rudeness"
Pros: "Prices were reasonable."
Cons: "We know that airports don’t allow you to bring water (liquids) and that water (and anything) is super expensive at the airport. I am very disappointed that there was not even free water during the flight. Also if there is nothing special about the seats why make you pay for selecting them."
Cons: "All went well, baggage was a little slow, but other than that it was good!"
Cons: "USB Connections & Free WiFi"
Pros: "Yes the crew was amazing."
Cons: "The space between the seats could be better"
Pros: "the flight was good very fast"
Cons: "the flight was good, but the space inside the plane is very small, they charge you to breathe, water, luggage. even the wallet is charged as a personal item, to travel with a baby Spirit is NOT an option. The uncomfortable seats in that must improve a lot. Cheap tickets but you pay for everything."
Pros: "On time. Good flight and smooth landing."
Cons: "People should be able to bring a carry on free of charge like in other airlines."
Cons: "Horrible females flight attendants"
Cons: "Boarding was horrendous"
Cons: "The seats are uncomfortable"
Cons: "seat, confort, dint recline, not tv or movies, no snacks"
Pros: "Viaje puntual y tranquilo para lo que pague por viajar esta bien con el presio"
Cons: "No me gusto el cobro de la maleta pague 100 dolares adicionales"
Pros: "Military friendliness Crew humor"
Cons: "There doesn’t seem to be an incentive to going through the self check in. I still had to make the long line. The boarding announcements weren’t loud enough which caused people to clog up the line so that they could hear what was being said in hopes of hearing which group was being called to board the plane. I never got offered refreshments on the plane or anything for that matter. I was never approached by any crewmember on the plane whatsoever. No shoulder room when sitting in the middle seat."
Pros: "Timely concienced"
Cons: "Awful seating Expensive food and old No complimentary beverages nor snacks 40 pounds for checkin bags ridicule Hidden costs First time traveling and prices shown on internet raised considerably after all extra charges"
Pros: "Nobody was in my side"
Cons: "Super delayed"
Pros: "The staff in the airplane wass kindly"
Cons: "Spirit service is awfull dont fly with them. Comfort is very poor"
Cons: "Sits are too tight"
Pros: "I will try to book through another airlines, before booking with you."
Cons: "High luggage fees. You're killing your own company."
Pros: "Fast flight"
Cons: "Hidden fees and no leg room in seats. Guy tried to trick us into giving up our seats at check in for worse seats??? Just watch your back"
Cons: "Everything no amenities, poor service, dated airplane, hidden fees, charge you for everything. Just plain ridiculous"
Pros: "Flight was on time."
Cons: "The landing was a little brut."
Pros: "The airline gave me a full refund on my flight"
Cons: "My flight was over 5 hours and the person who checked my bag did t inform me of this. Then, after leaving the airport the flight was scheduled to leave only 1.5 hours after the original flight time."
Cons: "Getting dinging for bags at the gate, $50 a bag each way?!? Wasn't explicit ok Kayaks website and very financially cumbersome. Not cool."
Cons: "Had to pay a lot for my carion around 60"
Pros: "Nothing. Really bad cheap seat construction..with only an "imitation" leather covering it."
Cons: "Seats, space between seats, $$$ for soda and chips $$$9.000!!! And baggage.. I prefer to pay 100 bucks more for the competition. Not recommend."
Pros: "Nice attention from airline personnel"
Cons: "Checking in at San Juan airport took longer and e-systems didn't work ok"
Cons: "Double booking of seats"
Pros: "Crew was very friendly and helpful"
Cons: "Long delay in ft Lauderdale on plane on hard seats. After adding all additional cost plane tickets was same as competitors. Only they offer more comfort for the price."
Pros: "Departure and arrival right on time."
Pros: "It was the only flight without stop. That is the only thing I like."
Cons: "The price, seat, services in all aspect."
Cons: "I'm not going to use Spirit again. First, the boarding was too slow comparing with other lines. I pay too much from baggage when with other lines are free. And they don't give any food. All is for purchase. I pay too much for the ticket."
Cons: "Crew food boarding check in employ not profesional"
Pros: "Colocar tv o dvd para ver peliculas o algun radio."
Pros: "Nothing, In this life you can never say "never". But God willing, I'll try my best never to fly with this airline again!!!"
Cons: "It seems like a company that like to fool people."
Cons: "Everything no food,no music,no movies,no enough room etc"
Pros: "Flight on time, clean aircraft, customer services ok"
Pros: "The pilot did a great job, outstanding, the crew was helpful. I will recommend anyone who is planning to flight somewhere to consider flying with Spirit.............."
Pros: "Me trataron bien"
Cons: "Que me cobraron la maleta deben de mejorar eso"