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Pros: "Delay with boarding"

Cons: "Great flight"

Pros: "The space between passangers and the steps the crew took to ensure our safety."
Cons: "Nothing it was a perfect flight."

Cons: "Seats were a little dirty especially for the COVID-19 going around."

Pros: "Boarding process need to be improved. Seat assignment is horrible"

Cons: "Food."

Pros: "Comfortable seats, nice staff, clean facilities"
Cons: "Nothing"

Cons: "WiFi didn’t work at all."

Cons: "Boarding process was really poor. Long line for just dropping a bag off that I already paid for."

Pros: "Horrible storms kept us in the air for at least an hour past our scheduled landing time. And yet we experienced virtually no turbulence. The pilots did an excellent job of keeping us updated, kept things as smooth as possible with the bad weather and we had plenty of movies and games to choose"
Cons: "I was charged an extra $100 because my bag was 10lbs overweight. Where is this crazy fee communicated on their website? And why does it have to be so much? I didn't have a way to weigh our bag before we left. I had no idea it was so heavy - ridiculous price."

Pros: "Seat was great, complimentary snacks and alcoholic beverage"

Cons: "It could have left on time or they could have told us they weren’t leaving and let us get some sleep."

Pros: "I have flown with Delta for a number of trips now. I seem to receive middle seat allocations even with the freqent flyers partnership with Virgin Velosity program shared."
Cons: "My seat allocation."

Pros: "Arrived on time"

Cons: "Stop being LATE!!!!"

Pros: "Great food and service in first class"
Cons: "Water waiting on table on arrival"

Pros: "We had a terrific trip returning home. Yes, it was crowded but everything was organized and all went well."
Cons: "Airplanes should board back to front. Then people don’t have to get bumped as later passenger try to carry 2 items onto a packed plane."

Pros: "The food and the treatment"

Pros: "Excelente"

Pros: "Television"
Cons: "No drinks or snacks"

Pros: "I loved flying delta comfort. I’m going to do it more often."

Cons: "We had to wait at the customs for nearly 1.5hrs, then pick up our luggage, then check in again!!! We were running and got on the plane 10 mins before the departure. Super stressful!!"

Cons: "The"

Cons: "Both Virgin plans needed a deep cleaning."

Pros: "This was my cousins first time flying and the Flight Attendants made her feel very welcomed. They all were very personable."

Pros: "Not much"
Cons: "The re route to MSP... Seven hour flight time for a two and half hour flight..."

Cons: "No Gluten free option"

Cons: "Flight was delayed"

Cons: "Crew was pretty short with everyone and not Delta’s best - not sure what the story was. Gate staff were allowing people to cut queue lines left and right - why even have the zones lined up if not going to enforce?"

Cons: "Bought a brand new suitcase and Delta staff broke one of the wheels!"

Pros: "Every thing good"

Cons: "Boarding was rushed and the crew barely announced the sections. It took an incredibly long time to bard the longest that I have ever experienced and I couldn't point to any reason why."

Pros: "Everything was in order"
Cons: "None really"

Pros: "I like that Delta is efficient and the service is consistent. I pick Delta because I know what I’m going to get . I like that I can choose the entertainment I want and that everything is at my fingertips including flight info, food and beverage options, etc. it’s relatively comfortable but it’s not near the level of Virgin America or JetBlue."
Cons: "I’m not sure if it is due to LAX construction but it is chaotic at the airport. It is super confusing where you need to go, drop bags, etc. the weird part is Check in was in terminal 3 and gate at terminal 2. That is a long walk back and forth. There is probably a more efficient way of doing this. Besides that, they need to do a better job communicating that seats are changing and not Reggy before boarding. Though I can understand it can get crazy because people will panic but it’s not great heading up to enter in not knowing if you are sitting in window when you picked it for a reason. Otherwise, everything went smoothly."

Cons: "My toddler daughter became ill before departure and the crew was awful. They failed to provide me with hardly anything besides 2 blankets and a few remoistened hand wipes to clean up vomit and was very rude when I asked to change seats, even though there were at least 8 other seats open on the flight."

Cons: "The boarding process doesn't make sense. My seat assignment was changed for no reason, and I didn't have a say in it. I was put further back on the plane. Not happy about that."

Pros: "Service was outstanding"
Cons: "TV froze and was never fixed."

Cons: "Staff not attentive to customer needs. I asked for a blanket and the stewardess never came back to me."

Cons: "I paid for an upgraded seat and it was still very cramped"

Pros: "Amazing experience thank you Delta"

Pros: "Airport is clean and easy to to use. TSA easy to go through. No lines. Boarding was easy with no issues. On-time"

Pros: "Great crew"

Pros: "Movies"
Cons: "Not supplying headphones Crew not to helpful, one unpolite Refreshments ridiculous"

Pros: "Delta is always running behind."

Pros: "For the first time in a ling time I felt if I dropped something I didn't have to kiss it goodbye. My knees and back didn't hurt by the end of the fight. I know longer felt like a sardines in a tin."

Pros: "Enjoy able"
Cons: "Noise"

Cons: "My bag was damaged when I arrived at Orlando."

Pros: "Crew was nice"
Cons: "Always a delay with Delta"

Pros: "The crew is always great. I liked the environment was cooler. It doesn't need to be refrigerator cold but keeping things on the cooler side is helpful."
Cons: "The boarding process is always horrible. Folks crowd the gate before their class is called. It creates anxiety and edginess. Never a good way to start a trip. While it always goes relatively quickly I feel it should be more organized and folks made to follow a system. Cramming right up against the ticket counter doesn't do anyone any good."

Cons: "When there isn’t a person assigned to the emergency exit row and you offer your service and the flight attendant says you need to pay for it. Seriously there a deadly flu and the fight attendant is concerned about the price difference and not making sure there is social distance. Tons of empty seats and they never offered for anyone to switch"

Pros: "Movie selection, clean plane"
Cons: "Rude passengers that do not respect personal space even after notifying a flight attendant."

Pros: "Nothing."
Cons: "The crew’s attitude. Forcing me to check my bag when there were plenty of spots overhead. Telling me my carryon, which fits perfectly under the seat, isn’t allowed to go under my seat. The crew and gate attendant were rude. Poor service. Poor flight."

Cons: "Flight from CLT to MCI was delayed 40 minutes, which made me arrive at Kansas City really late"

Cons: "Boarding procedure could have been a bit more organized as we had trouble hearing what seats were boarding."

Cons: "Flight delays twice coming out of Augusta. Barely made connection otherwise flight was ok"

Cons: "The booking process. Went through a third party (ka$@k) and at the last minute was transferred to a cheap aggregator I had never heard of. Needless to say customer service was a joke. Plain fraud."

Pros: "Helpful attendants. Surprisingly roomy seats."
Cons: "Nothing. Short flight."

Pros: "Yes"
Cons: "ages they don’t came"

Pros: "Entertainment system is ok"
Cons: "Not canceling our flight, delivering a plane out of a hangar on time and boarding with efficiency."

Cons: "Snack options aren’t good."

Cons: "Delay luggage"

Pros: "Flight attendants were helpful"
Cons: "My seatbelt was installed incorrectly."

Cons: "On both segments of the trip American changed my seat which I. I’d not realize until boarding. Way to late to protest. You pay for preferred seating but then get bumped to a lousy seat with no explanation. Likely because I was a single traveler and an American employee wanted my seat. Better not happen on the return flight"

Cons: "AA flight into Miami delayed due to late arrival of aircraft, followed by significant delay on the tarmac waiting for another plane to leave. This then delayed getting bags that required rechecking. At the AA booth, even though I was 42 minutes before the flight, they would not let me check my bags (not 45 minutes before) requiring me to stay in Miami overnight before booking me on a standby flight the next day. Customer service representatives were unhelpful and supervisor was rude. As someone who travels a lot, this was the worst service I have ever received from an airline (which says quite a bit). Will rethink ever booking a trip on American again."

Cons: "The gentleman sitting next to me never turned his phone in to airplane mode. His phone rang several times while the flight attendant was going through the safety procedures right in front of us. This was after the announcement came that all electronic devices where to go into airplane mode. The flight attendant did not do anything and seemed to ignore the phone that kept ringing. The gentleman was even talking on the phone while the flight attendant was going through the safety procedures. Later while landing an announcement came over that we were to return to our seats, close all tray tables, and seats ts in the upright position. At this point the gentleman sitting next to me leaned his seat backwards. The flight attendant passed by the gentleman at least three times and never said anything about his seat back. Evidently this flight attendant did not care to do his job properly."

Cons: "Nothing wrong. Everything is excellent"

Pros: "Great service!!!"
Cons: "I couldn’t finish the free in air entertainment. My flight was to short. :)"

Pros: "Smooth flight"
Cons: "Tight fit for 6'3 male"

Cons: "Checked into flight 1.5 hrs before the departure and luggage did not arrive!? At least 1/3 of passengers ended up w/o a luggage!"

Pros: "The flight was on time and the plane was not full."
Cons: "The food was terrible, it’s getting worse every year. It’s worse than hospital food. One extra luggage was 80,00 Euros which I find expressly pricy when usually it doesn’t cost more than $50.00 US dollars"

Cons: "Flight crew very brusk. Econ seats VERY tight for space. Flight was switched from BA to AA. I found the BA Econ seats more comfortable."

Pros: "Best crew on American Airlines. Very friendly. They moved me to middle row with empty seats and I was able to lie down and stretch my legs. Being 67 years old I really appreciate that kind of attention given to me. After I woke up stewardess came and asked me if I was able to sleep well and gave me ice cream and coffee . You don't get that kind of personal attention anywhere else. Great job!!"

Pros: "new plane, on time"
Cons: "Somewhat bumpy landing if I'm being picky..."

Pros: "It was the night before Thanksgiving and I was really impressed at how smoothly everything went. The crew even had little travel passports for kids and flyer wings (the old school pins, not the stickers). We took off a little late but landed on time, and luggage was out immediately."

Pros: "free movies"
Cons: "flight attendant was rude"

Pros: "The staff were friendly."
Cons: "Bag drop was unnecessarily slow with long processing lines. The gate area and on-boarding process was a zoo. Business Class seats (opposing design) were spartan and relatively uncomfortable. My upstairs 50B seat viewed directly into the wash room which made sleeping impossible. Food was not good. Overall, this is the weakest Business Class experience of recent memory especially for a newer wide-body aircraft."

Cons: "Flight path at the end had to many turns kinda made me sick"

Pros: "Personal TVs with many movie and game options. I also liked that I could view the flight map and timing details. Meals and crew were great too!"

Cons: "They didn't even get me to Sarasota, they flew me into Tampa."

Cons: "The departure was delated more than 30 minutes and the arrival disembarking was to slow."

Pros: "Boarded on time."
Cons: "Left 25 minutes late. when I asked the flight attendant to let me move further to the front so I can leave the plane quick and not miss my connection I was told that there were no other seats. I looked and YES there was at least 5 other seats in rows much closer than mine! Also upon arrival we did not get off the plane for 15 minutes . My connection was boarding already. I had to go from gate E 6 to gate B14 in a flash at the age of 66 I barely made it out of breath and they were about to close the doors! I was not a happy camper when I was told in the flight 5406 that I had plenty of time!!! not to worry!!!"

Pros: "Friendly and attentive crew. On time."
Cons: "Upgraded seat to be more comfortable. Very, very cold. Uncomfortable cold. Apparently it was an old plane and adjustments to temperature were difficult. No individual tv screens. At one point the steward lost control of drink cart and crashed into my personal headphones which he broke."

Pros: "- Great entertainment system and choices - Timely departure and arrival"
Cons: "- Marginal seat and leg room comfort for a 5'11'', 180lbs passenger"

Cons: "Only suggestion would be to make the connection process a little easier. If the passenger doesn't speak English, the fact you need to print the international ticket in Miami, then re-enter at checkpoint might create confusion."

Cons: "Left late, took more than 45 minutes for any baggage to get to the carousel. Not American's best work"

Pros: "Ease of checking in by agent. Courteous and friendly staff. On time departure"

Pros: "plane was entirely too small for any hope of comfort will advise friends not to book a flight that includes American eagle, and will not use American in the future if I can avoid it."

Cons: "The flight was cancelled without notification."

Cons: "The flight was delayed my baggage was charged when I use my credit card for the flight and the plan was very small"

Pros: "That the pilot got us home safely."
Cons: "Honestly I am not a big fan of AA. I made a mistake booking my flight but couldn't change it because it was going to cost an arm and a leg. The staff are rude and don't try to help you. It's just a job for them to get by and it shows. Many including myself isn't big fans of AA. I wish this airline gets bought out by Southwest who understands value and elite customer service. They don't charge every little thing like American. I hope soon they can fly into Colorado Springs."

Pros: "Once seated flight was pleasant & arrived to our destination 20 min early."
Cons: "The flight attendants could have been more attentive to boarding customers. They were serving drinks to first class, talking in the aisles, did not move when you were trying to get in your seat. Too much commotion going on while boarding and it became frustrating."

Pros: "Polite crew"
Cons: "Flight delayed 15 min"

Pros: "Timing and transit time was excellent"

Pros: "The air stewardess was friendly and courteous, the meal were tasty and sufficient."
Cons: "The flight came in early but we had to wait over thirty minutes for luggage to arrive."

Cons: "Taking a flight on American Airlines when I booked one on Alaska was confusing. Not clear disclosed at the time of purchase. And hard to notice on conformation email."

Pros: "Absolutely nothing"
Cons: "American has gone to these thin seats so that they can cram more cattle into the back. They are absolutely the most uncomfortable seats I've ever had the displeasure of being forced to sit in, and unless you're willing to pay even more for "premium" seats, you won't even have enough space to sit. I will never, never, ever give American Airlines another penny."

Pros: "Frequent flight updates"
Cons: "Could not hear gate instructions when standing in hallway."

Cons: "Broken headrest, no services, very loud older plane"

Pros: "The complimentary services and comfortable flight are a huge benefit on transatlantic flights."
Cons: "Can't find any fault with American Airlines."