We booked a flight with Lufthansa. Found out when we got to the airport that it was with Eurowings, I would have never booked a long flight with a low cost carrier. They charged for everything: headsets, blankets, anything you normally get on an international flight.
Boarding was so bad in Frankfurt to mumbai total chaos no directions no boarding order
It was only an hour flight, but at that, it was still late
Pros: "inflight staff are good but on the ground staff at airport need a great deal of improvement"
Cons: "Delayed arrival at Bangalore by more than 1 hour."
Pros: "Staff was very good"
Cons: "Plane was very warm"
Cons: "One cookie with tea is not enough at this time of day! Especially if there had no chance to eat dinner before the flight."
Pros: "No delays."
Cons: "The entertainment monitors were SUPER laggy with response. Image quality wasn't great."
Pros: "Everything thanks"
Cons: "Awesome thanks"
Cons: "I don’t have bed for my baby and I asked the server for yogurt she never tell me they have or not"
Pros: "Airbus airplane with four seats in the center for our family, good movie selection."
Cons: "Check-in at Frankfurt Airport was hard, we were directed to kiosks that did not work properly and then finally found help at the family check-in counter. Food is very average. Had to take a bus for boarding the plane on an international flight."
Pros: "Crew was very professional and efficient! Flight was fairly on time"
Cons: "Selection of movies was not the best I've experienced"
Pros: "There was nothing to like."
Cons: "The time to catch the next flight at Washington DC and Frankfert was too short. Walked about a mile and half between two gates. Request to change the time slot"
Pros: "Terrible flight. Super tight seats. Major airport delay to take off and land. Overall not a good experience."
Pros: "Staff was helpful and kind. Entertainment had variety."
Cons: "Flight ran out of chicken meals fast, forcing the rest of the plane to have vegetarian instead. I was sat in 41G. Awkward seating arrangement. Worst seat ever! Super cramp, making a 9hr flight very uncomfortable."
Pros: "The crew was good."
Cons: "The infotainment system could be better. My system was not working for the first 3 hours and then the sound went out out completely after 2 hours of use. Also the airbus model still use the outdated 2 prone headphone and I was not able to use my noise canceling headphones."
Cons: "On the way out Lufthansa charged us a total of £129 to take our bags with us (all under 23KG). On the way back with the same 3 identical bags Lufthansa charged us $399.47 (£306.92), again all under 23KG. How can it be fair to charge passengers 2.4 times more to return home with their bags?"
Cons: "I missed the flight to Manchester due to delay in the flight to Munich"
Pros: "Short flight"
Cons: "Baggage delivery was terrible given airplane so close. It took way too long to begin. Mechanism kept stopping. Frankfurt Airport needs serious upgrade. People movers need to be installed to get passengers through that huge terminal. Signs are also confusing. I’m glad I will be routed through a different airport on the way home."
Cons: "Passport control and security for connecting fights made the connection hell, also walking 10 miles to the gate"
Pros: "Speed of boarding and de-planing. They are very efficient with staying on schedule, which is important. No one likes hanging around in airports or on planes. Also, my server ran and got me a special request of wine after meal when the choice was Bailey's or Sherry. That was kind of her."
Cons: "The announcements are frequent, slow and long. The food was alot of carbs. Nothing was bad, I just got a terrible headache and swollen ankles. Not the airline's fault, but it was hard to enjoy the last flight for these reasons. Also, water poured ahead of time on trays on 2 occasions instead of seeing them pour it. I was sitting next to a coughing sick person so I wanted to cover my beverages and food as soon as possible. My sound on video didn't work all the time. It kept cutting off. Tried my husband's headphones, but didn't help."
Pros: "see above"
Cons: "see above"
Pros: "Lufthansa service is better than any us carrier"
Cons: "They didn’t track my luggage Lost bag for two days"
Pros: "Nice to be on a full service airline for once"
Cons: "I requested special meal on line at Lufthansa site. They do not have my name on their list. Basically I do not have any food for eight hours"
Pros: "Flight attendants were helpful without waking up passengers wjo wanted to sleep."
Pros: "Our family was able to all sit together, even though we were not able to select our seats."
Cons: "I wasn’t able to select my seats when booking the flight, but they put us all t"
Pros: "I very much enjoyed my flight from LA to Munich. The flight crew were awesome and the airplane was impeccably clean and quiet. The flight was so nice I consider it as part of the vacation! I highly recommend flying Luftansa :-)"
Cons: "I didnt get my reserved seats, and the seats were not most comfortable compared toothed airlines."
Cons: "Missed flight due to customs they gave vouture then took it back because i booked threw kayak it made it more difficult to change i even obtaijned insurance"
Pros: "During this flight, the attendants were suprisingly kind."
Cons: "Entertainment was just too poor(movie selection was just counted numbers.) the seat comfort was one of the ugliest, I think. even though they prepared many of premium seats, still once you compare with other airlines, it is far below than the average I think."
Pros: "Seats, crow attitude, on-time flight"
Pros: "Staff on board was cordial und Wunderbar"
Cons: "Handle on wife's Travel Scoot was slightly bent but it still works."
Pros: "The check in process was fast"
Cons: "All the flight were bumping and landing felt very dangerous"
Pros: "waited for us to get to gate"
Pros: "Staff was friendly"
Cons: "can't think of anything"
Pros: "Comfort able seats and good entertainment"
Cons: "My wife is 8th month pregnant I felt that the airline should had made accommodations for my wife and unborned child."
Pros: "Excellent service all around"
Cons: "They don't board with any structure. It is a big free for all."
Cons: "Ticket written on Air Canada but Lufthansa was carrier. Not possible to check-in on line leaving very few choices for seating. Tried to check-in on Sunday for Monday flight -- system errors resulted and phone number provided by system only works M-Sat. My initial leg was on Iberia and they could not check me in for entire flight. Major scramble in Frankfort to resolve issues. Never again!"
Pros: "Fast and it didn't feel like it's forever. Great meal options and entertainment with English subtitles"
Cons: "Awkward seating with 3 people in front of my row, having to share the screen."
Cons: "The flight was canceled because of terrible engine maintenance problem. After leaving the aeroplane no information or structured assistance was given. If I did not have roaming and would have called to re route I would have been possibly stranded in Berlin TEGEL for more than a day."
Pros: "Great food options, blanket and pillow, and free movies was the best"
Pros: "Food , great service"
Pros: "Aircraft crew and operations were excellent."
Cons: "My original itinerary was booked with Airfare.com with a 93 minute layover at ORD, subsequently abbreviated to 40 minutes. Despite my repeated requests, neither Airfare.com nor United nor Lufthansa were willing to adjust my consequent itinerary to correct that conspicuous deficiency. Instead, both United and Lufthansa representatives repeatedly assured me that the 40 minute connection would present no problem; and Airfare.com tried to extract a 33% premium on its original sale to make any such adjustment. As it turned out, my apprehensions were realized when boarding and tarmac delays at SFO consumed the entire layover, and a subsequent gate delay at ORD frustrated the commendable efforts of the flight crew to facilitate the de-boarding of passengers with close connections. Contrary to United and Lufthansa's explicit reassurances, the long run halfway down one concourse and all the way back up a second left me four minutes short of the gate closure. You guys need to get your act together. If either airline chooses to finance its operations by selling tickets to an "aggregator", such a business practice should not relieve the airline of its obligation to provide reliable service to its ultimate customer, the flyer. I am currently working to identify an appropriate regulatory agency to whom to report this cynical misrepresentation of services and the patently corrupt business model upon which it is based."
Pros: "Smooth flight"
Cons: "1) No jetway. Bussed very long distance to board airplane. Long, hot, uncomfortable process. This is 2016 and still bussing passengers to plane? 2) No way to download entertainment app while on board when announcement made about entertainment. Need to notify passengers prior to boarding."
Pros: "Good service, clean airy aircraft"
Cons: "Boarding in Munich not well organized for business class passengers as it could be"
Pros: "The diversity of movies and music provided on an 8 hour flight. It made the time pass more quickly. The crew was thoughtful and polite."
Cons: "You need better food and be equipped to be able to give ALL the passengers a choice of meals. We had a choice of pasta or chicken but when the got to the back of the plane there was only pasta left for those who wanted chicken, such as myself. Also maybe offer a vegetarian meal. Could also improve on boarding. Perhaps start with the people that have seats in the back of the plane first to make it easier to board and not block the aisles, instead of having everyone board at once and causing traffic in the aisles for those that have seats towards the back of the plane. Also need more comfortable seats for such a long flight."
Pros: "On time, nice and professional personnel, kids-friendly, tasty & free food & drinks. Great airlines every time!"
Pros: "The plane is clean and comfortable. The boarding was easy."
Cons: "The staff on all SAS flights seem a little lazy."
Cons: "Please see statement from SFO-> CPH flight."
Cons: "The airplane crew was rude. They could have been more nicer regarding food. My mother is diabetic and I asked the lady to get her a small sandwich or something so she can take her meds and plus her sugar levels where getting low. And the lady on her side was really rude and said NO."
Pros: "Nothing, could not even board due to confusion over flights."
Cons: "SAS couldn’t even help us when our flight was cancelled."
Pros: "Competent crew"
Cons: "Flight was badly delayed."
Cons: "The plan was old and dirty, old magazines and gum wrappers in my seat, stained carpet.The ride was quite bumpy."
Cons: "Third delayed flight in a row within the week. Seems to be considered acceptable business practice."
Pros: "Excellent and professional crew members"
Cons: "Nothing, the flight was smooth, most enjoyable"
Pros: "No problems. I was satisfied"
Pros: "On time"
Pros: "Flight was on time. Bathrooms were clean."
Cons: "Dinner and breakfast were terrible, especially for a long transatlantic flight. Attendants were curt. Movie selection was subpar compared to other airlines on similar flights I’ve taken."
Pros: "Everything was bearly acceptable"
Cons: "I asked the stewardess if she could fill my water bottle and was actually told that only one glass of water per person was allowed! Next time I would try Norwegian Air, which is known as a budget airline."
Cons: "No choice in main course. Only one option Long time since wine or beer is not offered free on a “major” airline. The entertainment was interrupted a couple of times with adds. Seats are tight and space more in line with a discount airline."
Pros: "Seats were very comfortable for economy. Crew was pleasant, attentive and efficient. Good seatback entertainment system."
Cons: "Once passengers do final passport check and enter secure gate area on this flight to the US, there’s no bathroom available. On the transatlantic flight, no complimentary glass of wine as on other airlines."
Pros: "I was treated by the cew very, very badly. Food was terrible."
Pros: "All went well !! On time friendly staff ."
Pros: "The entire experience was great. Smooth flight, good food and friendly crew."
Pros: "Great flight, on time great crew."
Pros: "The flight attendants were very nice and on the cross continent part of our flight we had dinner and breakfast served. Lots of leg room."
Pros: "I loved that there were a lot of different movies, TV shows, games, music, and more to choose from- all for free! Then there was a dinner- not bad at all-, a snack later on, and breakfast too, all included. Headphones if you needed them ( lifesaver there as I had temporary misplaced mine), a blanket, and a pillow. The crew was really polite, and there was never more than one person in line for the bathroom."
Pros: "Comfortable seats and attentive crew!"
Cons: "Old movies not up to date."
Pros: "Cannot think of anything."
Cons: "I am a road warrior and my job requires me to travel 100% of the time around the world. This was the first international flight I've been on where even small snacks such as peanuts or pretzels are for purchase only. Plus the flight attendants seem to be disorganized and in rush. I will never use SAS again."
Pros: "I chose SAS since I have used this airline on most of my travels to Norway. It has been without any problems and I highly recommend it. The staff all try to make you comfortable and do not hesitate to get whatever you ask for. I have no plan to change plane. Thank you."
Cons: "I do not like the way they conduct their business from the office. I know they are very busy like any other airlines but please return our calls and answer questions as we are fully entitled to their attention using their airline. . Thank you."
Pros: "Food, crew, entertainment"
Cons: "We departed almost 3 hours late. No explanation given over speaker. No compensation, no apologies."
Cons: "They charge me €70 for my bag and it should have been free!!"
Pros: "At least on long-haul flights SAS Plus is quite nice, much closer to business class service than your usual premium economy offering. Real silverware, good drinks, pretty good food, plenty of space and a nice blanket and pillow. The lounge in Copenhagen is quite nice too."
Cons: "We missed the connection and they rescheduled us on another connecting flight with further delays. This airline doesn't seem to care about their customers."
Pros: "Great entertainment in modern plane with good service."
Cons: "Having to purchase alcohol is annoying on transatlantic. At least offer a wine or two."
Cons: "70euro baggage fee at counter check in while flying on SAS. The same fee is 13 Euro if is bag selected at the time of ticket booking. kayak never gave me the option."
Pros: "Quick, painless boarding process with friendly cabin staff and above average food. Flight was delayed about 15 minutes by a maintenance paperwork (according to the announcement) issue. Not fully booked, so very relaxing atmosphere onboard."
Pros: "The flight from Newark to Stockholm was late, so I was late for the flight to Vilnius,had to recheck-in and wait for 6 hours."
Pros: "The leg room. The great service and attitude."
Cons: "The food... needs to be improved, even if it means charging a fee."
Pros: "The flight was good : excellent pilot and crew. Good takeoff and landing. Short but sweet flight."
Cons: "Leg room is a nit short for tall people. Everything else was great."
Pros: "My flight was more pleasant from Stockholm to Chicago because I was able to purchase an upgrade to Plus."
Cons: "There wasn't free food but free coffee."
Pros: "SAS agent in Oslo was very nice and quickly rebooked our flight to Bergen when we missed our scheduled one due to luggage delays and confusion at Oslo as to Customs procedure."
Pros: "The constant service provided by the flight crew. The food was excellent and even got a free beer. The inflight entertainment selection was abundant, did not even have to listen to my music. Very friendly crew."
Cons: "I understand coach is coach, but it was a little tight for my height."
Pros: "The cabin is new and the crew is professional and nice"
Cons: "Food needs much improvement, it's the same menu as last year. They charge a fee for booking desired seats where they didn't have last year. Entertainment can have more recent movies."
Pros: "Great crew. Clean plane. Good food. Entertainment kept us busy especially our 3 year old."
Cons: "I really enjoyed flying with SAS on my way to Stockholm but on my return flight back to DC it was dreadful. Boarding the plane in Stockholm was one of the most unorganized setups I've ever witnessed. Something so simple was made so complicated. Second, their seat recliners go so far back that you barely have space in front of you and can barely see your tv screen. On my previous flight I was in a row where there was no one in front of us so I didn't get to experience the recliner situation. Passengers on the plane were getting into fights. So bad."
Pros: "Food was good."
Cons: "Had to pee."
Pros: "Everything was good"
Cons: "Everything was good"
Pros: "The entertainment system is among the best of airlines."
Cons: "The Lufthansa representative in Frankfurt made me check one of my bags, when SAS clearly said I was allowed to have one carry-on and one personal item. This was not a Lufthansa flight, but the rude attendant insisted on enforcing Lufthansa rules on an SAS flight and refused to even allow me to voice an objection. I will not fly Lufthansa ever after this. SAS should have its own representatives who understand customer service at all gates."
Pros: "Direct flight"
Cons: "Small seats"
Pros: "they let us sleep, keeping the light and announcements off during most of the flight"
Cons: "staff at the gate kept changing my seat without my consent. i had reserved a seat online and they ended up seating me aomewhere else."
Pros: "The staff was very friendly and I noticed how kind they were to a mother travelling along with an infant and toddler."
Cons: "I've had blankets on previous plane rides. It would have been nice to have something to cover up with."
Pros: "Fantastic crew"
Cons: "The plane was a half hour or so late taking off. We waited on the plane for most of that half hour with no explanation of why When calling rows to board -- after calling rows 1 through 13 she then called rows 41 and after. She skipped our row 14. This could definitely be an issue with overhead space"
Pros: "Boarding was pretty much a free for all"
Cons: "Norwegian gives you nothing on international flights. We got no meal, no blanket, no pillow, and no leg room. The flight attendants never came by to give out drinks, or even to take trash. We could not even get a glass of water. They were not concerned at all with whether we had a pleasant flight."