Cons: "The crew service is very bad, they are rude. And the thing from dubai to Hyderabad one of the attendants doesn't even help with the luggage, don't close the top shelf behaved as if untounchavility prevailed which Is very bad"
Cons: "Everything!! My seat was not extra wide, it was broke and would not recline...14hr flight!! Entertainment system didn’t work right."
Cons: "In most cases i was so disappointed to be allowed only 1 lugage of 50lb while i was supposed to be allowed 2 50lb of bags,i had to pay 275$ for the extra luggage,very disappointed as i was not expect that to happen,you guys made me look ashamed infront of people as i had to borrow money to pay for"
Pros: "Seat was okay and the laptop bag considered an extra carry-on was not good and I had to consolidate."
Cons: "Qatar airways allowed us to take both separately and we could take up exit row if available without payment"
Cons: "A 15 hour noisy flight. Careless mothers and their screaming kids. No Manors on telling them to be quiet or stop screaming. They played with their kids in an awfully loud sound."
Pros: "Very professional and helpful crew. Great entertainment."
Cons: "Seats in economy a little cramped. Better to fly their A-380 double decker as more space."
Pros: "Flight was delayed for 6 hours while we are in the plane, on top of my 13 hour flight"
Cons: "letting people know that flight will be delayed ahead of time"
Pros: "The airplane The food"
Cons: "The time"
Cons: "- We were made to sit in flight for 2 hours. Then all were offloaded. - We were made to sit on airport for flight for about 6 hours. - I was not allowed to exit or reschedule the flight until i waited for 6 hours. - Still its not confirmed whether the flight will depart on given time. - I missed my important work in India. - The new flight arrives Mumbai midnight 2:30 am which is very hectic for me. I paid more for the flight at the time of booking knowing it will reach in the evening."
Pros: "Emerites is a great Airline"
Cons: "All well"
Pros: "The leg space and the entertainment. The crew were very nice."
Cons: "The bathroom must be kept cleaner."
Cons: "Better & flavorfull food .. Qatar & KQ Airlines hands down have better tasting food"
Pros: "Comfort and friendly crew and the food was very delicious and not forgetting the entertainment was excellent."
Pros: "Service and food"
Cons: "Boarding for business class took a long time and was very out of order"
Pros: "Comfortable seats with pillows, blanket and good foods"
Cons: "The thing which was not good was the service. I would say that service should be done fairly not to see the people background so I asked for something but the crew did bring that. I would suggest to work on this portion. Thanks"
Cons: "My seat was booked on Ile. it was chanded to window which I hate"
Cons: "Horrible service. Flight delayed for almost 4.5 hrs at the DFW. Missed connecting flight and requested them to switch another carrier. Request was denied and put in a red eye flight for next day. Pathetic Airlines"
Pros: "The exit row due to my size good choice"
Pros: "Great service and smooth flight!"
Pros: "The ground staff at Gatwick was friendly, helpful and efficient."
Pros: "Crew is great and on their game"
Cons: "Stuck next to and surrounded by crying babies on a long haul flight is terrible. So uncomfortable! Wish I could afford to upgrade but I suppose I must tough it out:/"
Pros: "Emirates leg was good. Easy checkin and I think slightly large than usual seats."
Cons: "I bought a return from Emirates with the returning flight from Australia to London as a code share with Qantas. Qantas does not honour the e-ticekts from Emirates and will NOT allow you to preselect seats online. You have to hope for a good seat at airport checkin. Too bad, as I would have been prepared to pay extra for a seat upgrade."
Pros: "Most of crew was excellent. Also great selection of in flight entertainment. The widescreens were awesome! Double decker plane was spacious."
Cons: "One crew member was rolling her eyes at a passenger when she wasn't looking. Just looked unprofessional. The food was not good. The only beer available was Heineken. I overall prefer Korean Air, Garuda, or Singapore Air."
Pros: "Nothing really. Packed like sardines in seats which are too narrow."
Cons: "2 hour delay at DFW because other flights de icing Diverted in mid Atlantic to Dublin because of problems with toilets. Waited 2-3 hours there. Missed connecting flight from Dubai to BLR. Only good thing was that Emirates gave me a boarding pass to a later flight and a meal voucher that was accepted with bad grace by the barista at terminal B Costas. Two of the meal voucher choices Cozi & Burger King had gone out of business!"
Pros: "Nothing much."
Cons: "There was no hotel reservation and I have to pay out of pocket. Why? I need a refund. You guys are responsible for that."
Pros: "The big tv on the seat backs."
Cons: "The seats were too close to each other."
Pros: "Nice travel from Dallas to Dubai and I am happy."
Pros: "I loved the crew. Very helpful. Katarina was very helpfull"
Cons: "I sat next to the bathrooms"
Cons: "My trip was business class from US to Dubai: The attendant woke me up for lunch time to tell me you have only one option as all other options are already taken! Wifi service was not working the whole flight duration because it was not even installed yet on the new aircraft."
Pros: "All other service was ok except not giving hotel room for staying for the purpose of connection..."
Cons: "Stay over night for connection and emirate dine giving hotel"
Cons: "Firstly the check in for boarding pass took forever since there was only one counter that charged for extra luggage. I had to line up 3 times to get a boarding pass and almost missed my flight even though I came 2 hrs earlier. Secondly emirates does not give you Hotel even if your layover is for 14 hrs. Since my airline for final destination is another airline they said I don't qualify for it. It's a nightmare. I have travelled all other airline but by far emirates is the worst airline I travel. Terrible experience and I will never fly Emirates."
Cons: "I can't think of anything."
Cons: "The crew was too tough was us not to hit helpful at all ."
Pros: "Responsible and attentive crew. Food was adequate."
Cons: "5 hours delay on the tarmac (before take-off) as 2 wheels had to be changed. 110v power plug points on the seats were not working."
Cons: "We waited for our luggage more than one hour which was more than the flight time from Bahrain to Dubai. That is why I described my trip as poor"
Pros: "My experience at the check in kiosk was very positive. Very friendly and polite employees."
Pros: "Everything was very nice,, one of the nicer flights i have had in a long time and i fly often,, it didnt hurt that the flight was nearly empty,, so i had basically the whole section in the back to myself,, aside from that, the seating was comfortable and more roomy than others,, and the entertainment system was quite nice,, good sound,, larger hd screen and wide selection of programming,, also very convenient inputs for powering up"
Cons: "the bathroom smelled like pee and i was the first one to use it on the flight,, so perhaps some better cleaning maintenance and some type of air freshener"
Pros: "Everything rom booking to boarding to reaching the destination."
Pros: "Emirates business class is excellent."
Cons: "Cannot think of anything to complain about."
Pros: "The Captain spoke to us a few times and the crew were absolutely amazing. Best flight Ive ever been on."
Pros: "Flight was on time. Service during flight was outstanding."
Pros: "Overall the service and food was nice."
Cons: "I was not able to recline my seat, so did my daughter. This happened for the first time with Emirates. It was a 16 hrs flight and gave me back ache since the passenger in front kept his seat reclined all the time. it gave me less leg room as well."
Pros: "Lovely online and phone customer service reps. Comfy flight with good entertainment (tv)."
Cons: "My baggage (x3) was delayed 3 days, which was frustrating to say the least. I received no apology email or flight discount/refund/coupon, etc."
Pros: "Cordial staff and good food"
Cons: "Leg room and head phones did not work properly"
Cons: "They have been a nightmare to deal with and outright unethical. I do not plan to use Kayak any more due to this situation"
Pros: "Organized boarding n good in flt service"
Pros: "Outstanding and conscientious crew."
Cons: "Seats continue to get more narrow and rows are moved closer and closer. However, the Turkish Air seats are among the most comfortable, relatively speaking."
Pros: "The food"
Cons: "My seat wasn't working properly and wasn't comfortable."
Pros: "The crew was very attentive, and the food was outstanding."
Cons: "The wine list was a bit limited."
Pros: "The flight was on time and the crew was professional. The food and entertainment was good."
Cons: "It is too cramped in the toilets and seating area."
Cons: "Food was late and terrible seating arrangements were horrible they placed my infant in a different section don’t recommend it if you are old or traveling with family"
Pros: "Probably best economy class service and amenities and timings."
Cons: "They dont give water when u ask for it, everything else was good"
Pros: "On time"
Cons: "Seats are not very comfortable. Narrow and hard."
Cons: "My seat."
Pros: "Service, professionalism"
Cons: "Food is good but very bland."
Cons: "Narrow space between seats"
Pros: "Love the food, service and movies."
Pros: "Food and entertainment was great"
Pros: "Service was great"
Cons: "The seat was very tight and behind me was kid that make messy and noisy to much , and one of the women was smelling very bad"
Pros: "Everything went perfect."
Cons: "Leg room especially between Houston and Istanbul fo"
Cons: "My husband's passport expires in March of 2018, 4 months from travel dates and we weren't allowed to travel because it has to be 6 months. We booked our tickets in August of 2017, Turkish Airlines could've told us this. During booking, they ask for passport expiry date, what's the point if you're not going to tell us in advance and wait till our travel date to tell us this information. We couldn't travel on our vacation as planned and we were charged an additional $3,000 to change our tickets."
Pros: "The ground and flight crews were outstanding. Boarding was easy in Houston. I got to see the flight crew handle a medical emergency and saw that they were well prepared, efficient, and concerned. The food and entertainment were fine. I felt like the seat space was better than on British which I often use. I had an empty seat next to me however. I was impressed that the flight crew moved a taller gentleman to a premium (exit) seat to accommodate his extra tall stature. He didn't ask, but they wanted him to be comfortable."
Cons: "The airport in Istanbul is pretty manageable. They changed the gate on us twice for the connection, which meant a bit of walking. But the crowd was pretty manageable compared to LHR."
Cons: "Turkish Airlines sells you a long layover business class ticket but then cannot deliver the promised hotel as American passport holders cannot leave the airport So enjoy your 22 hour layover in the gate area This is fraud This change in visa for USA passport holders was known for weeks but they chose not to let customers know when booking the tickets Kayak You should take this up with Turkish Airlines as this is blatantly false advertising and you are supporting this fraud on your site by not highlighting the restrictions"
Pros: "crew was wonderful."
Cons: "leg room slightly tight for 12 hour flight."
Pros: "Food was good on both flights."
Cons: "Seating was terrible. We were in the 2nd row of the normal seats on the right side of the plane. The space between the rows of seats was much to tight, so I had to turn my legs to the side to fit into the space. I am 6'. However, I noticed that the row across from me had about 4" inches of additional space so I am thinking that the row I was on was set in error. This needs to be fixed. Also, they were much to late in turning on the air conditioning as we loaded and waited for takeoff."
Pros: "The flight crew was great. The ride was smooth"
Cons: "The food was ok....Not an option for vegetarian"
Pros: "The food and boarding went fine."
Cons: "There was no air in our section of the plane. The entire flight from Houston to Istanbul was miserable. It was 85 degrees or higher, and every chance we got to complain to a flight attendant was met with dismissal. We were told they were trying to fix it, but really there's nothing they could have done, and they shouldn't have made it sound like if we just waited a little the problem would get fixed. Not only was it hot, but there was no actual air flow of any kind, and as a person with Asthma this was extremely uncomfortable. Our section was right behind the first class section, and the flight attendants kept trying to keep us separated with the curtains, even though the only way we were getting any air was from that cabin. We consistently requested them to leave the curtains open in the hopes that some air would make it's way to us, but there was little change. Some families with newborns were moved to first class, and some passengers were able to scout out and find other available seats throughout the plane, but for the majority of us in that section, we had no air, and were treated very poorly for as much discomfort as we were going through. There was no apology and little acknowledgement to the problem at hand and I felt personally very disrespected by the whole experience."
Pros: "The crew was good and courteous. The food was pretty good.great entertainment options."
Cons: "Could not access the wifi."
Cons: "all of it"
Pros: "Flight left on time. Crew was friendly and was multilingual. Entertainment on our personal monitors was good."
Cons: "Overall it was a good flight but since I was not familiar Turkish Air, there were some glitches. Although I'm not wheelchair bound, I have great difficulty walking distances with fear of falling. I was never offered some assistance by the Houston airport or the airline at this point. The seating on the plane is difficult to maneuver for a disabled person. The flight was OK except for cramped spaces. The flight left on time and that was good considering Houston had just gone through the hurricane."
Pros: "Very uncomfortable seat. Very narrow walk way to lavatory."
Cons: "After ordering Asian vegetarian meal, I got pasta. That was disappointing"
Pros: "They went above and beyond to ensure comfort"
Pros: "I like the food in the air craft it was good, but the crew seemed not wanting to speak inglish The are more willing to serve turkish speakers, They were not even able to solve seat problem. that I and my next seat guy decided to solve the issue by offering our seats to them so that they can sit together, the crew spoke poor english and we were held up by that seat problem, ask that crew member they will tell you what happend, After we gave up our saets to random girls who were also angry about turkish airline, we were able to take off for nairobi And yes the coffee store by the cafe nero and nearly all business refused to give us a wifi And turkish airport offers wifi to only those who have a turkish phone number that is so very low Shame on turkish airline for treating us the give us a free rides we are their bussiness and we will make sure that we stop giving our bussness It looks like they took their customers for granted and we will just tollered it but I will not and many people whom I know will not It is simply desaster... 0% service from the time you come to the airport untill boading time I had to ask about 5 deffrent men to tell me if where I was terminal. One but none of them know what i was saying And at the time my flight was sopposed leave 7:50 so I was freaking out And no one helping at that crtical moment I finaly got the delay flight info after running somany times up and down the road"
Pros: "The overall experience was good"
Cons: "The food is not so good."
Pros: "That I heard great things about Turkish Airlines"
Cons: "Staff at the gate and on the plane were rude. At the gate, I asked if there was an isle seat or an emergency row seat available (because I have long legs and long feet) and he said he would check and see. Well, he failed to inform me if any of the seats were available, so I sat in a window seat to Istanbul and a middle seat to Venice. I had to pay $160 for an extra bag to Venice. I asked if the airline allowed military members to check a third bag for free, I was laughed at, and told that US military members get charged more because we're not in the Turkish military. So as you can see, this trip started off horribly. My flight attendant seemed like she was having a horrible day because her attitude and customer service was bad."
Pros: "The food on board was better than average."
Cons: "The whole operation was shabbily done. Because of a Turkish airlines' flight delay, we wouldn't be able to make our connecting flight to Venice from Istanbul. So the agents booked me and my traveling companions on DIFFERENT flights the next day, long after we had paid to be getting to Venice. It took a long time and a lot of work on my part to get our tickets corrected to all be on the same flight, and the whole thing was very unprofessional. The lower price for Turkish airlines is not worth it when you have to spend an entire day of your vacation sitting in the Turkish Airlines airport hotel because Turkish Airlines can't properly get you to your destination on time."
Pros: "The crew was very nice. The entertainment quite rich."
Cons: "Since the flight was very crowded, they didn't let me bring in the cabin my garment bag, I had to stuff it in the suitcase."
Pros: "food was good."
Cons: "When I got Istanbul Ataturk Airport, they left me in baggage area with my wheel chair. I had to carry my two luggage through the exit door."
Pros: "This was the best coach experience I've ever had. Food was great, tv screens were large, little bags with earplugs, slippers... were provided. Other airlines could take some pointers on how to treat passengers on long, overseas flights."
Pros: "Food was good. Entertainment was great."
Cons: "Flight was delayed but that wasn't the main problem. Went to the wrong gate for my connecting flight, Turkish air rep at the gate checked my boarding pass, didn't say a word about me being at the wrong gate. Tgere was no announcement of any kind (found out later, Turkish sir doesn't do announcement at the Istanbul airport. No clue as to why). Thought, tgere was another delay and by the time I asked, it was too late to catch my flight and that's when I got a full dose of every single person w Turkish air trying to stiff me with the most outrageous penalty for changing Nguyen my ticket. Started out at $1114 on a $758 ticket, then went down to $925 and if I stay over night, down to $750. Seriously? Rude, talking down at me and telling me that if I don't pay the penalty, my return ticket will be cancelled. I keep getting bounced from one person to another being told to wait here and wait there then I finally got so sick of all of it, bought a new connecting flight online, spending the night in Istanbul and will see what will happen w my return flight to the US. I call this 'theft' as if i buy an entire new ticket from Istanbul to Cairo then back to the US online, it will cost me less than the penalty they're trying to get me to pay. Shame on you Turkish airline!! You'd think w all the issues they're having w tourism in their country these days they'd care about not doing this kind of mistreatment of their clients."
Pros: "Direct flight from Houston to Istanbul. Ran on time, and food was good."
Cons: "Seats were crammed in as close as possible. I've never had such little room on a flight this long. This is a really long flight, so I'd probably see if I could find a more comfortable airline next time, even if it cost me a little more cash."
Pros: "Good food and excellent service from the crew."
Pros: "From extra free bag, to all the little things they give you to make you feel much more comfortable, to the scrumptious meals and constant attendants attentiveness to passengers needs. Loved everything!!! Especially the way we can follow our route on the screens."
Cons: "Nothing at all"
Cons: "Flight attendant didn't instruct the passenger infront of me that during having food he have to upright his seat"
Pros: "Flight attendant cared a lot about the older lady sitting next to me, was grateful when I helped her. Food was excellent, screen size and selection of viewing material was very good. We were on time and the little comfort bag was very good, lip balm!"
Cons: "Nothing that I didn't really like, the price was good and the service excellent."
Pros: "Food and tv"
Cons: "Crew was a little bit rude"
Cons: "KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)"
Cons: "Very nice crew and great food"
Pros: "Pumpkin soup instead of a heavy entree was welcome and tasty. Breakfast yogurt portion was generous, the granola less so. Accompaniments were good. Butter was not ice cold, thank goodness."
Cons: "Inbelievably chaotic boarding process for Kili to Dar leg. No boarding lanes so had to fight through the crowd. Was able to observe cleaning process at Dar stop, which was cursory and am sure there was no cleaning of seats of those who boarded at Kili."
Pros: "The crew was very kind"
Pros: "Decent price for economy comfort seat, 4A."
Cons: "The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate.."
Pros: "Impressive service... amazing crew, very friendly and professional"
Pros: "Usual faultless KLM experience"
Pros: "economy plus seats were nice, great movie selection, especially international movies"
Cons: "crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better"
Pros: "Reclinable seats."
Cons: "The food!! The lights could be dimmed as it was a night flight."
Pros: "The crew was pleasant"
Cons: "Baggage checkin & flight boarding was slow & disorganized."
Pros: "The aircraft"
Cons: "No overbooking next time!"
Pros: "Crew was great and helpful despite oversight in my special meal."
Cons: "Special meal request was overlook. I did not mind so much as eating less does some good! It is human to err!"
Pros: "The crew is really welcoming"
Cons: "The seats are too narrow and a bit too hard"
Pros: "Crew was friendly"
Cons: "Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs"
Cons: "KLM was not prepared to get wheel chair passenger off plane. Cost me delay of 1 hour. I will never fly KLM again."
Pros: "Nice attention and good food. Plane and seats are confortable"
Cons: "Lost a single baggage item, a car seat. Critical for us to leave the airport, and delayed us for over an hour upon arrival. Gave us a loaner car seat that barely fit our child."
Pros: "The earphones for out two seats only worked intermittently, but the Purser, Lee-Ann handled it professionally and pleasantly. That was the only disappointment in an otherwise pleasant flight"
Cons: "The earphones could have worked!"
Cons: "Long haul flight made pleasant by KLM"
Pros: "Friendly staff"
Cons: "Security check at gate; No priority"
Cons: "Having to change my seat to accommodate a rude belligerent passenger, who had taken my seat, refused to move until spoken to by steward. She then made my flight a nightmare, until I let her sit in my aisle seat. Even then she was not satisfied, she abused me the whole flight damaged the screen so I could not use it until the steward fixed it. Demanded that I except any and all alcohol to give to her to drink. When I am tea total she then continued to abuse me. I asked the steward to move me he just shrugged his shoulders and said there was nowhere else. This is definitely my the worst flight I have experienced."
Cons: "The flight advertised meals..a small pastry was served an hour into the flight. I asked when the meal would be and was told a few hours...which turned out to be breakfast..i wated all night for food that only came an hour before landing. Now hungrey and tierd.I.will not be flying klm ever again !!"
Pros: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Cons: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Pros: "kLM staff was great."
Pros: "Fairly nice flight. 7 hours AMS to JFK. They had ice cream cones for us mid flight and an after dinner cognac if you wished."
Cons: "Not a big fan of paying for a few extra inches of leg room in a better seat after paying for a ticket."
Pros: "The leg room, was surprisingly roomy"
Cons: "The food and that there was no entertainment."
Pros: "Left ontime and service was excellent."
Pros: "Smooth boarding, clean seats/plane, nice small aircraft (2 rows x 2 seats each), surprisingly spacious (more legroom than expected - and I’m 6’2”)."
Cons: "About 1h30min delay without an explanation. All other planes in the terminal seemed to take off on time without a problem, without exception (aside from this flight, of course)."
Pros: "Really friendly staff. Great service"
Cons: "The streaming service didn’t work"
Pros: "Excellent very good"
Cons: "Everting so good ex"
Pros: "Very friendly service!"
Pros: "The staff was extremely pleasant. Food was good!"
Cons: "Have no complaints"
Cons: "Crowded seating, wake-up for breakfast service two hours before arrival"
Pros: "Very friendly crew"
Pros: "Professional, welcoming and very friendly crew, well-maintained aircraft, comfortable seat and good food. Keep up the good work, KLM."
Cons: "Not much to comment on here."
Cons: "Flight was delayed 8 hours. Arriving at Incheon, discovered ground crew were unaware of our arrival to take this connecting flight. However, we were put up overnight in a hotel, which was nice."
Pros: "staff was fine"
Cons: "old old plane, very uncomfortable. Tiny bad screen made movies pointless"
Cons: "suitcase didn't turn up, although connection was quite tight"
Cons: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"
Pros: "Catering is ok"
Cons: "Seats comfort really old school"
Pros: "I fly delta this was run by KLM they weight all bags delta does not they don't take TSA preach Check. Delta does It was a free for all with check in and getting into plane"
Cons: "See above"
Pros: "Flight attendants were friendly, but they only had limited resources to work with."
Cons: "Worst aircraft I have been on in years. No wifi or entertainment, no power outlets, only bad wine/beer for a 3+ hour flight is mediocre at best..."
Cons: "Horrible. First, we lost a suitcase. It could happen but for two days they did nothing and only told us stories (so as not to use the word lies). Within a few hours (and thanks to airline assistance) we were able to locate the suitcase. Even then it took them two days to bring it to us, two precious days off our planned vacation (7 days) At the end of the shortened vacation, we got to the chek in, and told that since the ticket I had purchased form them two months earlier was too cheap ... and since the flight was Over booked, they would take me off the plane if all the passengers would arrive. It's unnecessary to describe what I felt until the plane took off. They apologize constantly, but do nothing practical. a bae company. no me nor my freinds/family will go with KLM"
Pros: "Very good flight, excellent service and good food."
Pros: "Service was good"
Boarding was delayed, no explanation why. Flight crew was quite friendly and thoughtful, with a little humor. Very enjoyable. No complaints.
The oldest male flight attendant was having a bad day and it affected my row's service. The trip started okay with all the other attendants. Toward the end of the flight, we were served a light breakfast but completely bypassed us regarding drinks. I waited until he came back to ask him because I was literally choking from the breakfast biscuit, but he rudely said, "No!" I had to wait until the aisle cleared so that I could go to the back and get a bottle of water myself. It NEGATIVELY impacted the rest of my trip.
Flight was delayed because it took a really long time to get the plane ready. Boarding was not well-organized. Sandwich with zucchini for breakfast is certainly cheap and has an interesting taste, but not a great combo.
Horrible customer service.
Cons: "Airline food could always be better. It wasn’t bad though."
Pros: "Friendly, quick and efficient crew! Great food too!! My favorite part when in Houston, Texas my starting point, was that I never had to do the self check in, y’all actually had “real” people going the job!!"
Cons: "Boarding in order, by the seat numbers. That’s the only thing y’all can improve on. It was my first time booking with Lufthansa, and I will definitely book with y’all again."
Cons: "One cookie with tea is not enough at this time of day! Especially if there had no chance to eat dinner before the flight."
Pros: "The movies"
Cons: "Flights being on time. Friendlier staff. They would t have misplaced my luggage."
Pros: "Perfect in everything"
Cons: "All good"
Pros: "Lufthansa are excellent. Makes the US carriers look awful in comparison. Good seats, great service, on time, zero complaints."
Cons: "Some of the other passengers were annoying"
Pros: "We were traveling from IAH gto FRA with two dogs. One in a crate and one in a small carry on dog bag. Lufthansa handled the process very well. They expected us at the airport, helped us through the entire checkin with a smile, helpful information and care. They brought us and our dog to TSA and after boarding confirmed that our dog had been loaded and safely taken care of. The cabin crew also checked on us and our in cabin dog. I don't know any other airline that makes traveling with a dog so easy and pleasant."
Cons: "Small plane, a price for everything."
Cons: "Seats way too small and tight. Flight delayed over and over."
Cons: "Passport control and security for connecting fights made the connection hell, also walking 10 miles to the gate"
Pros: "see above"
Cons: "see above"
Pros: "Staff was really good"
Pros: "Crew was helpful"
Cons: "The plane was 1 hour late and the plane wasn't even at the gate for its expected departure time. The boarding process was too long and take off took too long, thus causing me to miss my connecting flight. So that I missed my Saturday interview."
Pros: "On time, pleasant, comfortable."
Cons: "Honestly all good!"
Pros: "I like everything about this airline. The entire crew is always happy to serve and extremely helpful. The food is very good and served hot. When our flight was delayed and it was questionable whether we'd make our Lufthansa connection, there was a small bus with 2 Lufthansa crew members waiting for us on the ground - they escorted us through Customs and directly to the door of the airplane so that we'd make the flight. Service I have never gotten on an American airline!"
Pros: "Always have been more than pleased with Lufthansa. Perfect experience. Sincere thanks go to all staff."
Cons: "Nothing. All perfect."
Pros: "Food was great"
Cons: "Hot in cabin and service poor. Seat not comfortable still prefer united clasd"
Pros: "Flight Crew was very nice and helping in general. Flight was very in time and comfortable on both segments."
Cons: "Ground crew at Frankfurt was felt to be discriminatory in behaviour and we had to walk to next departing gate after waiting for our wheelchair."
Pros: "I like everything. Everything orderly and perfect."
Cons: "The screen for viewing movies were not functioning all the time."
Pros: "Well in time"
Cons: "We were not offered veg and non veg options. We were only offered a vegetarian meal. A minute later, the gentleman behind us was presented the two options. We disregarded this on the first flight, but when it happened on the next flight similarly, we asked if we could get our children the chicken meal. The air hostess explained they had no more. But she presented the two options to the fellow passenger behind us. We were extremely offended by the way we were treated. The airlines offers no entertainment for children as do other airlines. In fact, one air hostess went so far as to ask me to tell my Lil one to MUTE the volume of his ipad."
Cons: "More food favorites"
Pros: "excellent service and crew"
Cons: "Nothing that i can think of."
Cons: "The delay of the flight without thinking of how to take care of the passengers or even appease them after almost 4hours delay"
Pros: "Very helpful and nice cabin crew, very tasty food! And comfortable sitting. Would recommend to a friend."
Cons: "That damn crying kid behind me that kept kicking my chair and crying the whole 8 hours."
Pros: "Staff was nice. The flight was on time."
Cons: "The touchscreen tv seevice was the slowest I have ever seen. The entertainment options were very limited, even less optikns for kids. The back of my chair was not reclining. The food was terrible. Kids did not eat anything at all."
Pros: "Flights themselves were ok with friendly crew."
Cons: "Only two passport gates for non EU passengers at Frankfurt. Four employees at EU gates sat there and laughed at the angry crowd. Lufthansa should have anticipated this mass of people and had appropriate passport checkers there from that company. "Not our fault" does not cut it. Two planes 600 people each landed at same time. I'd guess a quarter missed connection. The process of rescheduling was a comedy of lies and inefficiency and lack of concern. Worst air travel experience ever. Ruined first two days of my vacation. Oh yea forgot the worst. No air conditioner running on runway at Houston at three in afternoon. Passengers visibly sweating before a nine out overseas flight. Blamed it on a mistake."
Pros: "Staff was friendly and attentive"
Cons: "First of all, the boarding took an hour longer than it should have been so we all sat in the plane dripping with sweat, because it was 100 degrees in Houston and the plane didn't have A/C on until we took off. Food was not good, some mysterious meat they called beef stew and veggies with strange texture. We ended up drinking more since the food was bad. The entertainment choices were OK but the equipment was a bit ancient, my husband's screen ( we sat in the front where screen pulled out of the seat) was broken and was held by a duct tape(???!!!) The seats are small, I have flown with other companies on transatlantic flights and their seats are bigger and more comfortable in economy class."
Pros: "waited for us to get to gate"
Pros: "The seats are normal, the food was fine, but the service was lovely, smooth and always with a smile. We left arrived in Frankfurt almost on time and I would definitely fly Lufthansa again!"
Pros: "Flight crew was decent."
Cons: "The flight was late in departing and then rerouted from Frankfurt to Manchester causing many passengers to loose connection. The reasongiven was a crew scheduling issue. Compensation upon arrival at Frankfurt was nil unless you asked and if you did you got an insulting 7 euros which barely even paid for coffee. No apology to people given just a "business as usual, it is your problem attitude". At arrival in Frankfurt there was a pass the buck attitude where any questions of connecting flights, and reroutes was forwarded to a Lufthansa counter that was NOT manned by anyone. Very frustrated."
Pros: "Extremely roomy seats! So glad to have the room after a cramped flight from Europe!"
Pros: "It was UA. Not Lufthansa."
Pros: "Comfort, yummy food, exceptional customer service, but the best part had to be the amazing service when checking in at IAH.....the lady who checked us in delivered the best customer service I have ever received by an airline....I would love if she received some appreciation....she was super professional, courteous, friendly to my daughter, explained everything and made sure I understood, and then said "I'll see you upstairs Mrs. Manderfeld to help you further....at the gate" WOW! If only all airline check was like this!"
Cons: "The whole experience was fantastic! I've always rated and preferred Emirates and Etihad but this airline experience has changed my mindset....Thank you!"
Pros: "We requested a special meal to accommodate multiple food allergies, and they both promised and provided it."
Pros: "I'm even still here i miss it my flight i have told they are going put me to another flight but I have not received any call yet from"
Cons: "I'm still waiting"
Pros: "Lots of entertainment. Everything fine."
Pros: "Movie selection was great, food was ok as was the service."
Cons: "Boarding and deplaning was nothing short of a cattle call. No plane ettiquette and no direction from the crew on how to properly deplane. I am a 6'2" tall person stuck in between two 300+ men. Not only did I feel uncomfortable I felt unsafe. When I asked if I could upgrade to premium economy or even business it was a straight no without even looking in the system to see if their were open seats. The girl in front of me ate with her seat reclined which allowed me a whole inch of space to bring my food to my mouth. Terrible airline and terrible experience. If I could cuss in this review I would."
Cons: "My luggage was ripped open."
Cons: "A disaster but was able to arrive 5 hours later to my destination. Better than a day late."
Cons: "Flight attendants barely spoke English and didn't offer us a beverage for the flight. It was a small plane that was very loud and a small backpack barely fit under the plane. All in all, it took us 30 hours in airports and on airplanes to get to Riga, for one appointment."
Flight were delayed which made me miss all the other flights. Bags are still missing from 2 weeks ago. This airline is worse the Spirit Airlines!
Pros: "Seat reassignment went well. Lounge was a pleasant surprise (highly recommend if you fly out of / through Helsinki)"
Cons: "It makes little sense to be on a priority boarding, when you are checked-in, documents checked and …… then wait for 20 or so minutes standing on your feet waiting for actual boarding to begin"
Pros: "I got there"
Cons: "Endless waiting and lost luggage. Excuse was unpredicted weather conditions. It was snowing in Finland so they had to clear the Ice from the planes.. Snowing in Finland? How uncommon is that during December? I actually think most of this is poor ground handling In Helsinki."
Cons: "My headphones didn’t work"
Cons: "The transfer was too complicated, long distance to walk, security check line, not enough time for transfer, had to run to catch the next flight"
Pros: "Free movies, TV shows, ok seats (but hey, it's a plane), great meals and service, and a pillow, blanket and water for each person. I really enjoyed both flights with Finnair and would gladly pick them again!"
Pros: "Flew on new A350, liked the seat TV, live map/camera. Good selection of entertainment."
Cons: "Website is very poor and ended up making booking through call centre and paying double what website was offering. Food & drink is expensive. In flight wi-fi expensive."
Cons: "They have no charging points for the phone"
Pros: "Given the choice I would hands down pick Finnair over a US based carrier the Europeans provide bigger seats and better service... Little things like hot towels, extra wine and chocolate after meals was truly appreciated..."
Cons: "Im an amateur traveler and I could have used a little more info at the gate and about getting to my connection I had no idea where it was and that you had to go through a passport line to catch the connection. Came close to missing my connection..."
Pros: "Very nice flight"
Cons: "Food was too salty"
Pros: "The crew was friendly. We were delayed, but I think that's because we were waiting on travelers with delayed connecting flights."
Cons: "The food was very heavy, heavier than airplane food usually is. The touchscreen TVs were not very responsive."
Pros: "I liked very much that Finnair was waiting for the delayed plan from Stockholm. The stewardesses were nicely dressed."
Cons: "I don't live in Riga and had pick up scheduled in Rigas airport to take me home to Telsiai, Lithuania. Because flight was delayed and I had to fly to Talin and then to RigaI I arrived at 10pm plus took me another 30min to figure out what happened with my luggage. I am still in Riga waiting for the morning to schedule another ride home. Very long , inconvenient trip ;-("
Cons: "Plane too small. Avoiding Airbus jets from now on!"
Cons: "announcement in English hard to understand"
Pros: "Not much"
Cons: "Food was terrible. Entertainment system kept breaking."
Pros: "direct flight from Helsinki to Miami was good"
Cons: "Only few movies, announcements were very quiet, the pilot barely spoke English, flight was 2.5 hours late."
Pros: "Well this was a first for me. The flight was overbooked and some one wanted to go to New York. Finn Air asked me if I would give up my seat they would get me on the next Finn Air flight to Chicago. I did and they even up graded me to business class on the next flight. It was the best flight experience of my life. Great food, hosts, and service. It was very comfortable the entire way."
Pros: "Everything well organized"
Pros: "Seats were larger than expected - more comfortablethan most airlines."
Cons: "Flight entertainmenot working well Frankfurt airport had no free wifi."
Cons: "This was booked as British Airways, but ended up American Airways. The food was cold and had to be reheated, the plane was worn, overall this was one of the worst flights to Europe ever. I did not book American, just got duped into it, but now I will make sure I will never fly American again."
Cons: "Problem with baggage"
Cons: "30 min between flying"
Pros: "Felt captain on the original flight did everything he could"
Cons: "Boarded late, taxi' around for 3 and a half hours, deplaned as flight was canceled, waited 3 hours for next flight which was then cancelled. All understandable until the announced that the flight was reinstated only to be followed by an hour of the clerks unable to put people back on the flight which caused it to be cancelled. Sent to another airport except the free shuttle wasn't running, 50 dollar taxi ride later I got to sleep on the floor until the gates finally opened 5 hours later"
Pros: "Boarded, departed on time arrived early. Food was good snd served timely. Attendents were very friendly"
Pros: "The Iberia plane had a new interior, and possibly was a new plane. The new thinner padding on plane seats was not a problem at all. The crew was friendly and let me switch to a different seat that had an empty one beside it so I could stretch out more. A great flight."
Cons: "I liked everything. They exceeded my expectations."
Cons: "The movies did not play on my screen. I tried to use the screen on the seat next to me and the movies quit in the middle. It was very annoying."
Pros: "The flight attendant ruined my trip and experience3 with this airline."
Cons: "Twice I was passed up and overlooked for food and drink when they were being provided to all. The attendant said i needed to speak up if i wanted something and i pointed out i did and he said he would get me on the way back but never came back until he was picking up the empties. He said everyone else seemed to get served what was my problem and I pointed out the girl next to me was also skipped to which he turned around and never walked down my aisle again. Also, the lack of wiFi on this leg was a disappointment as it was available on the trip to Barcelona. That goes a long way to making the long trip more enjoyable."
Pros: "Individual seat video screens / media selection for such a long flight. Food also good, with good beer / wine selection"
Cons: "Bag never was placed on this flight, for whatever reason. BA had almost 4 hours to ensure its inclusion--but without success. It was delivered within 48 hours to my home, though, with all contents in tact."
Pros: "Crew staff pleasant although did not particularly take the initiative to help customers."
Cons: "Boarding process at Heathrow was chaotic. Could not hear announcements and the response was a large crowd pushing towards an unclear entrance point. The seats are quite small and recline a minimal amount My biggest complaint is that four of us traveling together could not be seated in close proximity to each other, despite making that request over four months before the flight. Extremely frustrating to deal with check-in process as well--because we booked on Finnair, we could not use online system. This was an aggravation considering we were traveling. And--one of our bags was left behind in London. \"
Pros: "Usually a 7 hours flight is a torture for me, but with their outstanding service I didn't notice how time flew by.The flight attendants were providing us with all necessary information about next connections."
Pros: "Overall a great flight."
Cons: "Breakfast not their best meal. No tea or coffee served, very disappointing."
Pros: "Temperature on flight was comfortably cool. Food was delicious and flight attendants were pleasant and attentive. The flight was full but service was prompt. Very enjoyable!"
Cons: "The lighting on my screen made it difficult to see it very well...adjusting brightness was not effective. Also, the programming selection was somewhat limited and it would have been nice to start a movie when you wanted instead of waiting."
Cons: "The plane was old. The movies were played in the aisle and the selection was inappropriate/terrible. No kids on the flight and they played a Disney dinosaur movie and the Peanuts movie."
Cons: "15 hours before the flight, I was locked out from the website to check in and secure seats. I then called British airways to do so and after 15 min of the agent trying to get seats, she told me that there was a shutdown and no passengers were able to do so and everyone had to book seats at airport. When I got to Heathrow, the agent told me that was not true and everyone was able to book online.. Misleading!"
Pros: "planned time of departure Fare potential for getting 5 seats so I could get a good nights sleep"
Cons: "Plane left 3 1/2 hours late due to a mysterious mechanical problem that caused them to taxi it away from the gate more than once. Relatively little communication from American whose flight it was. Scheduled departure 10 PM. Actual departure 1:30 AM I reserved a center aisle seat in a row that was completely empty a day or two before departure, hoping to get the whole row. Didn't work out. Just before we closed the doors a couple arrived at the row and took up three of the seats. Darn it. But I still got a good nights sleep. Wish there was an option to check N/A on several of the options above. I didn't speak to a crew member. I didn't eat or drink anything. I never turned on the entertainment system."
Pros: "Food and service"
Cons: "Seats were very small"
Pros: "I thought the cabin crew were very helpful and friendly and professional."
Cons: "The seeds were too close together N20. You almost couldn't eat your food or all the laptop because you're so crowded."
Cons: "Food wasn't very good"
Pros: "geting off"
Cons: "To cramped so I will go back to Delta"
Pros: "Excellent service - on time, comfortable and great food!"
Cons: "Some staff were a little abrupt, but very efficient and helpful."
Pros: "I cannot say enough about how kind, caring and paitent the flight crew was with not only me but others I saw around me. Kudos!!!"
Pros: "Great crew-service was prompt"
Cons: "Food was served an hour after we took off and we got a snack 7 hours later!! You'd think that on a 9 hour flight, there would be two full meals. Also, entertainment system was tiny (4" screen) and colors were washed out with brightness/contrast so bad, you couldn't see anything at all. Seats were cramped-I took an Emirates flight from London to Bangalore-what a world of difference!!!! Never flying BA again, that's for sure."
Cons: "This is 2016 and to have planes that don't have in seat screens for entertainment is ridiculous. This was over a 9 hour flight. Won't choose your airline again because of this."
Pros: "I was feeling very comfortable, the hospitality was excellent, the flight was great Thanks very much on everyone"
Pros: "I thought it was a great experience although I slept through most of it. However the electronic boarding passes did not work so I had to go to the desk for a paper one. Everything else good, I will fly again with finnair."
Pros: "Movie selection was excellent."
Cons: "Uncomfortable seats and tight quarters. First class was too expensive."
Pros: "The crew was very nice and helpful and the flight went well and was ontime, in fact early."
Cons: "I thought that I got one bag checked for free and another one would cost $50. But when I got my boarding pass I was charged $100."
Cons: "Outdated entertainment system. Furthermore, little selection of movies to see--for instance, the "international" movie selection included only two episodes of Foyles War and nothing else. Is this a joke?"
Cons: "If I had known when I made the reservation it was American airline would have never booked a ticket plane was dirty food terrible the whole plane needed a update"