Cons: "Newer plane with bigger screens"
Pros: "Crew was friendly"
Cons: "No suggestions this time just keep doing what you are doing"
Pros: "The crews on Qatar airlines are always top notch!"
Cons: "Absolutely perfect from departure to arrival. Our first time flying jet blue and it was incredible"
Pros: "Non stop flight, complimentary snacks, in flight entertainment, wifi"
Cons: "Free smoothies with chocolate chip cookies"
Pros: "Yes amazing service all around"
Cons: "Hmmm, let me think ...."
Cons: "The airplanes lavatory was inoperable when it arrived. Our flight was delayed several times and I had to be in Miami that night because I left early the next morning on a cruise. I had to wind up paying for another flight and going through security again and spending all day at the airport. WORST EX"
Cons: "Overhead bin space"
Pros: "Wasn’t a full flight so middle seat was open making it more comfortable. Smooth ride. Good crew."
Cons: "TVs weren’t working so they had to re boot mid way through, all movies re started so had to wait or re watch the parts you did already. Also my screen cut out several times and had a green hue."
Pros: "Crew was friendly and professional as always"
Cons: "JetBlue services Boston with its Embraer fleet, which is horrible. Got water dripped on me by the AC, chair didn’t recline, bathroom had no running water, plane was delayed due to mechanical problems. Thank god they’re getting rid of these planes."
Cons: "Seat cushions need to be replaced! Plane seats were not cleaned either"
Pros: "They had snacks"
Cons: "Although my wife and I booked our flight together we did not get to sit together. My wife paid for the $54 upgrade but the only benefit was she could bring a checked bag. We both got middle seats not near each other. I believe she should have gotten a better seat with her upgrade but that was not the case. Normally jet blue is great. I have had them get my family seats together even when we didn’t book together. At that time they surprised me at how customer oriented they were and I gave an excellent rating. This time was very disappointing. We paid for the upgrade but got limited benefits. I am surprised at the difference in customer care in just a few months."
Cons: "Couldn’t take the flight - missed the outgoing"
Cons: "3 boarding delays. short,albeit"
Cons: "Over three hours late and then a delay at gate"
Pros: "Smooth flight as usual and friendly crew"
Pros: "On time, great service, clean plane"
Pros: "I had my 3 hours wasted. All or some TV are busted and doesn't work. It's loose connection as front seat move sometimes you see sometimes you don't. I used to book JetBlue only bexause.tbus is the only airline that offers TV service and but it's time has changed and service has degraded as it seems. I would recommend to fix the TV and or at least put bigger screen. I fly from India to Dubai that is same flight time and they offer same service that they offer in their emrites double floor plane except smaller screen but same function. I am disappointed with the entertainment service and going forward I would not be willing to go with JetBlue unless I don't have any choice. Thanks Neo"
Pros: "There was no WiFi on our jet blue flight due to technology issues which was very sad since I am online graduate student hoping to get homework done on my flight while traveling back home."
Cons: "Customers were just told over the plane announcements never mind prior to boarding our plane in the waiting area."
Pros: "Friendly, attentive, efficient and reasonably comfortable"
Cons: ""Free" direct and "free wifi" were inoperative"
Cons: "They lost my bags!!"
Cons: "Being LATE Direct TV not working"
Pros: "Easy, friendly staff...all around good flight..."
Pros: "Crew was great fight was awesome"
Pros: "Crew was awesome."
Pros: "Storm closed destination airport. flight diverted. Travel time doubled. Jet Blue crew did what they could. Nobody's fault, just bad luck."
Pros: "That they were kind to reopen the flight for me to get on the plane"
Cons: "The tv screen in seat 7a was broken so I couldn’t enjoy the use of it."
Cons: "4 Hour damn delay this was supposed to be an Express flight no luggage"
Pros: "Good service. Handled delay well."
Cons: "Delayed flight. Headphone jack not working properly. Entertainment screen wouldn’t stay in position without a napkin being used as a wedge."
Cons: "Flight was a little delayed"
Pros: "The in flight entertainment worked on this flight."
Cons: "Flight delayed since early this morning, another 45 min delay on the tarmac and the wifi went out midflight. It wasn’t the most bubbly flight crew either, sort of miserable."
Cons: "The check-in counter wasn't open until much before the flight. Had to wait a long time in a queue to check-in."
Pros: "Larger seats and more leg room than United which we usually fly. Very accommodating and nice personnel all of whom happen to be women today."
Cons: "Old seats, poor air, water problems, lack of communication from crew"
Pros: "Absolutely nothing, zero stars in every caterory available"
Cons: "Only 1 flight per day to from Austin, Tx. Our 4:11 pm flight on Monday, Oct 9th was delayed 2 houra bc of weather in NY. That was understandable. However, our flight was delayed another 4 hours bc of no gate, held up earlier flight to Boston bc of late passenger and countless other issues. Such as maintence, rebooting plane systems, etc. Employees were clues and every employee gave different explanations. Once we boarded the flight crew was nasty and rude. Lastly, after boarding we were held at gate for another half hour before taking off. This was first time in many years i flew on jetblue bc i switched to american post jetblue tarmac nightmare. I will never fly jetblue again ever."
Pros: "Comfortable seating. DIRECTV on every seat."
Pros: "In the overall trip was pleasant. Boarding was efficient as it can be. Thanks for having the fly-fi because my screen setup wasn't working so I was able to access my amazon prime account. Great staff and safe trip."
Cons: "The delay sucked. Not sure what caused the delay but definitely making it home much later than I wanted to be. Unfortunately, the was using didn't work even after the reboot. I"
Pros: "The flight was the smoothest, the service was excellent, watched football nfl thur.nite, could not have been better, thank you Jet Blue!"
Cons: "It was all good"
Cons: "We boarded, doors were closed then announced the flight was delayed an hour and we just sat at the terminal while a womans child screamed the whole time."
Pros: "Liked everything!"
Pros: "On time and great food and service"
Pros: "Not Much. Worst airline I have ever flown on."
Cons: "Food was a bag of chips. No in flight movies. Flight was delayed several hours."
Pros: "They plan has a a lot of key room"
Cons: "When I bought my ticket I was not able to pic a seat. I am big guy and seat choice is a big deal. This was an obvious attempt to get you to upgrade to an even more leg room seat for a cost. When I called the customer no service line they told me i have get that done at the airport. I got to the air port early and they said you have to get that done at the gate but you can upgrade if you want. When i went to the gate they said you have to wait until 30min before the fight but you can upgrade. These are just shady sales techniques."
Pros: "Great service and comfortable seats"
Pros: "The crew was very funny and nice. They handed out healthy snacks, not just cookies and crackers and being able to watch th during flight helped the time pass"
Cons: "i just didn't like that you had to pay for anything extra.. if you wanted a blanket, headset, food or some drinks. Just seemed like a little much"
Pros: "JetBlue employees were friendly"
Cons: "Both flights were delayed with no notification to me I volunteered to check my bag at the gate and JetBlue lost it and hasn't refunded me Screaming children"
Pros: "Easy flight. Enjoyable. Great leg room."
Pros: "It was my first time on JetBlue and the ride is extremely comfortable."
Cons: "The departure time of the plane was moved foward by 2 hours and we got no notification from Kayak or Jetblue. When we arrived at the airport they said we were lucky to catch the flight because it had been delayed. If the plane was not delayed, we would have missed our connecting flight with no communication."
Unfortunately the return flight was very busy and I assume due to COVID precautions and ventilation the aircraft was very cold. Economy is not that bad but when a full row feels very congested and almost like you’re sitting on top of each other. The flight was delayed at short notice and we were also additionally delayed upon landing when they could open the doors. The flight out there by virgin was great however the return flight not so much.
Both outbound to JFK and inbound from Atlanta the food options were very poor for a ticket selling at £2,500 when we left. A330 seats were more comfortable than the new A350 and wider, crew were far better on the 330 also. The cabin being smaller felt safer given the current issues.
Pros: "Courteous and attentive crew from baggage check in thru baggage claim."
Pros: "Very friendly crew. The meals are good, nice variety. Hot food is hot."
Cons: "Seats are not the most comfortable and sometimes the screen on the entertainment tv doesn't work that easily."
Pros: "Very friendly crew. We boarded about an hour before so we were ready to go well before time."
Cons: "The economy seats are not that comfortable and the screen for entertainment is sometimes difficult to use."
Cons: "Overall, I am disappointed in Kayak for listing my round trip flight as KLM, when in actuality, only one short connection of this flight was actually KLM. My itinerary said KLM all over it, but in the fine print it said "operated by Delta." This is dishonest and misleading."
Pros: "Great crew. Very kind and efficient."
Cons: "American carriers seem to enjoy poor seat ergonomics."
Pros: "There was one stewardess that really made the trip feel less "restricted" in the way she would greet, talk, serve, and just being what I always experienced good international flight staff to be. I wish I was able to get her name so I can praise the airlines for hiring such a great staff like her."
Cons: "There was a medical issue and Virgin Atlantic refused to accept the ticket code - for any price - toward a new ticket. I paid for a new ticket and took another airline."
Pros: "Crew was attentive."
Cons: "Tiny, uncomfortable seats with warn cushions."
Pros: "Crew was great. Flight was on time and crew helped the boarding process go smoothly. It was nice to get a beer or wine at no additional cost."
Cons: "Seat was shockingly small, even for economy class. TV was poor quality."
Pros: "The crew were very attentive, they tried hard to help me with comfort, drinks etc. I didnt have food as it was so good in the Virgin Clubhouse!"
Cons: "The bed! When you flip it flat its rock hard, and the matress they provide is useless! Need foam matress to really make it more comfotable. If the seat reclined another few inches i wouldnt bother flipping it."
Pros: "Good collection of movies"
Cons: "To pay for luggage for international flights while on their website it says i dont have to pay if im going to South Africa. The food was not so great."
Pros: "Food was delicious, consistent timely service and excellent entertainment options onboard. The flight was an hour early!"
Pros: "This flight is the best I’ve been on! Boarding was easy, the seats were comfortable, the film choice was excellent and I enjoyed everything I ate. I really felt I was being treated well by all the staff on board."
Cons: "They lost my luggage, and ruined my trip, Customer service doesn't pick up the phone"
Cons: "Everything incl customer service at the airport"
Pros: "Service and food are good. Crew very friendly and tries to please everyone."
Cons: "Chair could be more comfortable compared to other seats who transform without turning over. Still - much much better than BA."
Pros: "simple easy boarding. Jumbo 747 is always a nice experience."
Cons: "Seats in economy are way to small and very uncomfortable if tall. Too close to the seats in front of you. I was miserable all the way to London."
Pros: "Excellent entertainment options, out stewardess was fantastic."
Cons: "Cramped seats."
Cons: "The seats are a bit uncomfortable for such long flights. Crue was excellent"
Cons: "given milk yoghurt with VGML breakfast"
Cons: "Food was terrible"
Pros: "Seat is very comfortable"
Pros: "We really enjoyed flying with Virgin and so made sure we booked into a Virgin flight for this trip and not delta. The food was good, entertainment good when it worked."
Cons: "We got told that our flight number had changed from VS103 to VS4049 but still a Virgin flight. Only when we checked in we found out we were now flying with Delta and number was now DL285. Was not happy as wanted to fly with Virgin.The seats were ok but the entertainment system went down mid film. Took an hour to get started again. The games didn't work. Staff were a bit grumpy."
Pros: "No one would update that the flight was delayed. They would not even communicate as to why delayed and would not put us in a different flight. Absolutely no customer service. Disappointed and would not fly jet airways again . I missed my conference lecture today as I was late."
Cons: "No communication, nor will they tell you why it's late . Nor will they move you to another flight even wen requested"
Pros: "The food was AMAZING. No, seriously. Everything we had was great."
Pros: "The Business - was The Business! Loved it."
Pros: "The flight was late but the pilots made up most of the time"
Cons: "Uncomfortable seats"
Pros: "Legroom was much better than on U.S. carriers doing same long trip."
Pros: "I liked everything, which is very uncharacteristic :)) At least compared to the big American carriers or the national European ones, VA is a gen - esthetically for sure. Clean, comfy, stylish! Will be my choice from now on."
Pros: "My flight was delayed boarding, Entertainment wasn't exciting oppose to other Virgin flights I have taken in previous years. Food wasn't great. I had teriyaki chicken with rice and I left it. Big dislike - when I was checking in online I found some economy seats I couldn't allocate for my seating due to additional charge applies. I think this is very off putting as I have been a Virgin member for years and it is very disappointing."
Cons: "I liked the Airbus carrier which had only two seats (window and Isle) on each sides oppose to three. It felt more comfortable."
Pros: "Safe flight, good crew"
Cons: "Food quality was poor."
Pros: "Smooth boarding process"
Cons: "Delays caused us to miss our flight from London to Vienna"
Pros: "Very comfortable and spacious seats, good air circulation and friendly crew."
Cons: "Food and wine selections were limited and only mediocre. We flew economy plus."
Pros: "Purchased an extra 3" of leg room, which helped tremendously being that my husband & I are both tall. Flight attendants were friendly, helpful & attentative. There were plenty of beverages offered. The food service was adequate. So many options on the media screens on the back of the seats. USB ports were provided on the back of every seat as well."
Pros: "Food was great, plenty of it also"
Cons: "I'm 6'4" and there was no acknowledgement by the crew that I was squashed into a tight seat."
Pros: "The service, the service. My wife got a cheese and fruit platter after dinner. Crew went out of their way to make us feel special and welcomed. Excellent service."
Cons: "Nothing to complain about."
Pros: "On time, everything normal."
Cons: "Seat space so small that my knees were up against the next seat, even without it tilting back."
Cons: "Crew had poor communication, didn't seem friendly or helpful, no food given for free and no warnings fhat this was the case. Flight was delayed at takeoff And they did not accurately tell us how long the delay was"
Cons: "Everyone was delightful during the entire flight."
Cons: "Customer service was horrible - they were so rude on the plane Food was done by the time it was our turn I got food poising off of the breakfast horrible"
Pros: "This was my 3rd time to fly to Brisbane, Australia. Love flying with Virgin Australia. They have great service and friendly staff."
Cons: "I brought my own padded seat, but it is a long flight, so it's best to get up and walk around as much as you can."
Cons: "the seats are not as comfortable as those on new planes"
Pros: "Very happy with everything"
Cons: "Air conditioning"
Pros: "Very good service, plenty of food, food was pretty good, entertainment system was great and the seats in economy with very comfortable."
Pros: "Staff excellent - Inflight screen useful."
Cons: "Could not do online Check in - apparently as there were 4 separate legs on my Ticket."
Cons: "I found the seats on this Virgin Atlantic A340 flight from LHR (London Heathrow) to LAX (Los Angeles), an eleven hour flight, to be unacceptable. The seats were very crowded. I am six feet tall, and was very uncomfortable all during the flight. I could not sit with my knees together. I had to spread my knees to sit comfortably. Holding that position for eleven hours was very uncomfortable. Anyone taller than me would have even more trouble. Also, every seat has a very large box underneath, I presume for the audio/video system. This is a terrible location. There is very little room to stow anything. But much worse, I couldn't straighten my right leg. All-in-all, I found the seat situation totally unacceptable. I will likely never fly Virgin Atlantic again because of this."
Brian the flight attendant was rude and completely unprofessional
Cons: "Baggage handling at Wilmington is extremely slow and typically is."
Cons: "Way exceeded my expectations!"
Pros: "Super friendly staff, great service and delicious food. The competition has nothing compared to Delta. We’re switching"
Cons: "After 1 hour, still sitting on the tarmac waiting to get to our gate."
Cons: "We were seated near the back of the airplane. The heater came on midway of the flight, by the time we landed, it was difficult to breathe because it was so hot. The flight attendant all relocated from the back of aircraft to the front aircraft where it was cooler, I assume. I was worried for my son."
Pros: "The crew was pleasant and professional. The on-board entertainment was excellent and the seats were actually comfortable. I was provided the option to use any restroom by the crew without regard to my seating location."
Cons: "Nothing comes to mind."
Pros: "I have used Delta long time. Used to be really bad. Today. Good good."
Cons: "Free beer"
Pros: "I reached y destination."
Cons: "One flight attendant yelled at me for switching seats, even though I had asked permission to move seats. Another flight attendant clumsily kicked me when leaning over to serve another passenger. After living in Japan, it's pretty rough to see the low bar of American customer service."
Cons: "Boarding was very slow and exiting the plane was also slower than normal. An overhead bin was locked and that delayed passengers"
Pros: "Crew was very friendly and helpful seats and movie were awesome!!!"
Pros: "Loved the plane, people and timeliness"
Pros: "Actual flight"
Cons: "Could have done without the almost 5 hour delay and no good options for alternative flights. We got in at 3am and it ruined our trip as we were exhausted for my daughter’s college visits."
Pros: "The crew was very good. So was the food."
Cons: "The flight was 1 hour delayed"
Pros: "Snacks and drinks and movies on point."
Cons: "No cheese its."
Cons: "Boarding was disorganized. Snack mix tasted plain."
Pros: "Getting offered a stipend to change flights - getting my preferred rental car"
Cons: "A direct flight"
Cons: "Seat didnt recline and very tight between passenger seats"
Cons: "That Delta was not more accommodating when I missed my flight.. Got totally lost in Austin. Have never driven there before and highways were difficult at times. $503 to get on another flight home. Ended up getting better deal at Southwest. Will most likely stick with them next time I am forced to fly."
Pros: "Good landing, great service."
Pros: "The service was good, employees friendly and helpful. The plane was surprisingly nice for such a short flight."
Pros: "love that Delta is now giving out Kind bars. Thanks!"
Pros: "Charging stations, roomy seats"
Cons: "One attendant was a bit snarky."
Pros: "Crew was kind and responsive."
Cons: "Older plane so seats were very crammed. My screen was not calibrated correctly so I couldn’t rewind or pause movies. No charging option for phone. WiFi was spotty."
Pros: "Flying and going fast, plus the people are kool too."
Cons: "That it was a short trip."
Cons: "Plane was late numerous times. Boarding was painful"
Pros: "Quick boarding"
Cons: "Flight was delayed with no explanation, The crew sprayed me twice with the fizz from opening soda cans with no apology."
Pros: "I used up my battery thinking it’d be ok since most planes have charging areas...to my surprise, none at all was available"
Cons: "No tv screens in each seat..."
Cons: "Ran out of fuel and had to divert to Birmingham. Disappointed. Turned into a 3-4 h delay. When we got to ATL our gate was occupied. All in all very poor service. Delta is better than this."
Cons: "Seat did not recline."
Pros: "love that each seat now has a USB connection to charge your phone"
Cons: "headphone jack to watch movies shorted in and out constantly"
Pros: "Everything was great. Very nice flight"
Cons: "No complaints"
Pros: "Nice flight nice crew just about as good as you would want"
Pros: "Despite a delay, we arrived in White Plains on or close to schedule."
Cons: "The gate agent just kept going on and on about trying to make up the time from a delay (18 minutes ...hardly world ending). The lead flight attendant wasn’t much better"
Pros: "Seat back movies Staff was attentive and patient with my sick teen daughter."
Cons: "Old plane with no seat back entertainment on one leg of journey."
Pros: "Delta plane was renovated for the entertainment and seat comfort. This was the first time I didn't have to recline the seat because the normal incline felt fine. Legroom was good also. Every seat had a screen and free media to choose from. Very impressed. Great job Delta!"
Cons: "There was wifi onboard and it was advertised that we could connect and use iMessage, whatsApp and Facebook messenger free of charge but I wasn't able to do so on this flight. I didn't ask about it but this would be an excellent amenity to keep in touch with the people on the ground"
Pros: "It was crouded seat were uncomfortable otherwise ok"
Pros: "Great service from the attendents and awesome movie selection"
Cons: "Seats not the most comfortable and boarding was sluggish."
Pros: "Fast flight great service"
Pros: "Pillow, comforter, amenity kit were all good."
Cons: "Food was acceptable, but nothing exciting or above average. Seat had some trouble reclining, but eventually worked. Entertainment unit screen had issues with acting like I was touching it when I wasn't throughout trip. Made for major annoyance watching. Delta flight 410 on Oct 1, 2017 seat 3A."
Cons: "Delta delayed our outbound flight causing us to miss our connection."
Pros: "Avg flight"
Cons: "They changed my seat to a worse one without any explanation. I picked my seats on line for a reason and dont like them changed. Older MD series plane from AUS to ATL."
Cons: "Flight was delayed over 2 hrs, as a result, I missed my connection, had to stay overnight at a hotel"
Pros: "Gave plenty of food and snacks"
Cons: "Seat didn't recline, no changing station for my child onboard (but charged me a full price ticket)"
Complaint about food. Business class. Lufthansa was out of three options that I requested. No effort was made to manage a viable option so I was given no main course by the gentleman who came to serve me. Very disappointing. Mrs.Livleen Kahlon Passenger Buisness class, Flt Frankfurt to Delhi . 8th of December 2021
Pros: "inflight staff are good but on the ground staff at airport need a great deal of improvement"
Cons: "Delayed arrival at Bangalore by more than 1 hour."
Pros: "Staff was very good"
Cons: "Plane was very warm"
Pros: "I enjoying having an aisle seat plus two empty seats next to me. I appreciated that you are conserving plastic cups. Keep up the conservation!"
Pros: "No delays."
Cons: "The entertainment monitors were SUPER laggy with response. Image quality wasn't great."
Pros: "The crew was friendly"
Cons: "Maybe not have my luggage lost and get rebooked to a later flight for no reason"
Pros: "More leg room"
Cons: "Leg room and bigger seats"
Pros: "My meal request was better than during my Frankfurt to Abuja journey. I did not know the content of the food then."
Pros: "Seats were good."
Cons: "Frankfurt airport was bad. Too hot and poor organization. There was no place to sit and we were not allowed to go to the gate where sitting place was available."
Pros: "Crew was very professional and efficient! Flight was fairly on time"
Cons: "Selection of movies was not the best I've experienced"
Pros: "There was nothing to like."
Cons: "The time to catch the next flight at Washington DC and Frankfert was too short. Walked about a mile and half between two gates. Request to change the time slot"
Cons: "The seats were incredibly uncomfortable. If the person in front of you out their seat back it was on your lap and you couldn’t exit your seat. They were narrow and hard as a board, like sitting on a wood fold out chair. We were delayed 2.5 hours and they wouldn’t turn the air up, so we melted."
Cons: "All great"
Pros: "On time"
Cons: "Food was just ok."
Pros: "The crew was great. Very friendly and provided excellent services. I was surprised that they serve food (a cheese sandwich) and drinks for a 40 mins flight. That would have never happened in the US"
Cons: "We had to take a bus to get to the airplane from the terminal, which was no big deal. The bus driver was a little rough though."
Cons: "They lost my luggage during the tranfer in Frankfurt. They did return it however within 24 hours."
Pros: "I like my trip - good service, good food (vine, whiskey :-) )"
Pros: "Everything was great. The crew was outstanding!"
Cons: "We had 30 minutes delay"
Pros: "Crew were professional and friendly"
Cons: "Small seats"
Pros: "There was no communication between aircrew and gate for transfers. There is a new additional check between gates and no passenger was informed. This security check was over an hour long."
Pros: "Crew was wonderful. One of the smoothest flights I’ve taken in a long time"
Cons: "Boarding was chaotic and basically a free for all rather than by rows( back of the plane first)"
Cons: "delayed by 1.5 hrs due to computer issue with landing grear, missed connecting flight from Munich to Stuttgart, had to wait an additional two hours in Munich to catch a later flight to Stuttgart"
Pros: "Getting off the plane in the snow is ridiculous. Lufthansa needs to use the jetways."
Pros: "All worked as expected"
Cons: "No remarks to make"
Pros: "it was quite comfortable"
Cons: "luggage got delayed by 2 days. No dresses to even wear. Plus lufthanse didn't know where my bags were."
Pros: "I just love flaying with Lufthansa Airlines"
Cons: "I find that bigger airplanes are more organized than the small ones."
Pros: "Friendly crew, multiple drink services"
Cons: "Waited 40 mins after boarding with no explanation as to why we hadn't moved"
Pros: "The polite stewards The food and drinks given for free!"
Pros: "Borading Flights on time Crew Confort was just ok."
Cons: "Food. Very bad. Tasteless. And not much food provided. Emirates have more dishes and many servings. ENtertainment: Not many regiional movies. Overall movies are very few."
Pros: "Everything was wonderful! Lufthansa is spot on from boarding, to in flight service to the moment you leave. They are helpful, friendly, fun and a wonderful crew where I know I'm in good hands!"
Pros: "I like the services"
Pros: "Everything was good."
Cons: "everthing was good!"
Pros: "crews are very professional. speak multiple languages. except for the quality of food, the airline provide good service."
Cons: "available seats shown on lufthansa website does not always tell the truth. to the last minute it was shown the airplane empty which was my next seat available but it was booked. if i have known that, i could have booked a upgraded seat."
Pros: "Good service except added an extra flight to my trip and"
Cons: "Pilot strike rerouted added a flight and 12 HRs"
Pros: "I like Lufthansa. They really know how to take care of their passengers."
Cons: "I had a business class seat but it was really more like premium economy for other airlines, but with lower quality. Food, especially for business clsss was not very good. The person next to me flies with them often and pre-requested gluten free but they didn't have anything for her. The seats were not clean with a leftover tissue and apple core from a previous flight. Lufthansa is now my last resort option when flying to and from Europe."
Pros: "Clean large toilets. enough of them so you need not wait. toilet area large so you can walk around. Crew friendly and always anticipating our needs. I liked the hot towels handed out twice during flight. Also the 2 delicious hot meals and snack. The captain didn't turn on seat belt sign at all; others turn it on after 3 or 4 seconds of slight turbulence and leave it on for the next 30 minutes even when it is smooth after that."
Pros: "Check-in was quick, only 4 parties ahead of me even though I arrived at the airport only 60 minutes prior to departure. Cleared security quickly too. Aircraft new and clean. Breakfast, excellent omelet, and crew extremely attentive to our needs- offering 2 drinks instead of other airlines which just give one and makes you feel that is all you deserve."
Cons: "Couldn't have been better."
Pros: "Selection of movies in the entertainment section. Food"
Cons: "Food was not good. Seat leg room very uncomfortable"
Pros: "Great food options, blanket and pillow, and free movies was the best"
Pros: "Food, drink and entertainment are very good."
Cons: "Did not care if I made my connecting flight or help me to understand if I could make it, seats are terribly overbooked and crammed. Many people visibly aggravated and mobility compromised due to seats,"
Pros: "Sitting 1 hour in aircraft while the bypassing plane stopped to switch the crew because of limited working hours.... My flight was delayed for 1 hour and I missed my connection. On the plane, no one alerted I was rebooked and suggested to run to my gate as they "will be waiting for you..." No one at the gate 5 min after departure time, no one to help... VERY BAD, Lufthansa..."
Cons: "My connection was lost due to Lufthaza bad management for flying crew members time. I was rebooked on another flight several hours later with KLM. Arrived to my destination without my luggage as no one from KLM or Lufthansa was able to locate it. My vacation is ruined, in 3 days I'm flying to another country in Europe and don't even know if I will fly with or without my luggage. No one apologized at Lufthansa or suggested any accommodations... Very disappointed with services. Lufthansa used to be good, but I guess not anymore."
Cons: "Can they turn the heat up. So cold!"
Cons: "AUSTRIA AIRLINES, (YOUR OTHER COMPANY), WENT THRU MY BAG IN O'HARE, FLIGHT 66 TO VIENNA. THEY TOOK OUT ALL OF MY HOUSE, AND CAR KEYS , AND MY REMOTE CONTROL FOR MY PICKUP, (ALL ON ONE RING), AND DID N O T PUT THEM BACK INTO MY BAG. I WILL N E V E R FLY AUSTRIA AIRLINES, OR LUFTHANSA AGAIN! I SENT AN EMAIL TO YOUR CUSTOMER RELATIONS DEPT...customer.services@lufthansa 3 times and they failed delivery."
Pros: "Best crew ever. By far most friendly staff and excellent service."
Cons: "Nothing that I know"
Pros: "Airline is very helpful for connecting passenger. Delay occur when airport was too busy. Flight had to circle around for over 30 min. Transportation was ready to take passengers to their connecting flights. Much faster and organize way than some airline just let passengers running in terminals on foot."
Cons: "International travel is down to only 1 luggage allowed making passengers taking more and bigger carried on into the plane. Finding overhead space becomes a fight and delay boarding process. Lack of web-check-in drop off counter. Only 2 counters open for economy passengers on 2~3 flights."
Pros: "Crew attitude was good"
Cons: "The plane was old and dirty, very uncomfortable to say nothing of awfl entertainment"
They canceled our flights that went on anyway.
Cons: "The touch screen did not work properly"
Pros: "Food was great, movie selection too. Everything was great except for I couldn’t really get comfortable to sleep"
Cons: "Not sure how to make the seats more comfortable. I have some back issues though. However, some of my travel companions slept right through the flight."
Pros: "The plane size & comfort was excellent. The staff were very friendly"
Pros: "Great atmosphere, crew was excellent!"
Cons: "I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone."
Cons: "When its rain we shouldn’t walk to the air plain"
Cons: "Still don’t have my luggage yet"
Pros: "KLM are our airline of choice. A great full-service carrier with impecable standards."
Pros: "Great crew."
Cons: "Ran out of business class meal. Substituted a Econ class."
Pros: "Planes were on time and connections made."
Cons: "One bag delayed as not put on flight and food could be better."
Cons: "Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience"
Cons: "I congratulate the KLM crew!"
Cons: "The plane was very hot"
Pros: "The crew are amazing! Attentive and friendly."
Cons: "The seats could have been bigger."
Cons: "We were told they were holding our flight, we ran 3 terminals and they’d already left."
Pros: "Like the overall KLM experience"
Cons: "Food could have had better quality and the stewardess served it all at once versus in the various courses."
Pros: "The earphones for out two seats only worked intermittently, but the Purser, Lee-Ann handled it professionally and pleasantly. That was the only disappointment in an otherwise pleasant flight"
Cons: "The earphones could have worked!"
Pros: "great crew and comfortable flight."
Cons: "sceens in the plane to show map and direction of travel"
Pros: "Very personable staff. Food acceptable for airline fare. Ticket price was outstanding."
Cons: "Paid for extra legroom, but very narrow seats not comfortable. Very difficult to sleep. Old plane--could not hear movies and unclear screen. Music sounded OK and choice was good."
Pros: "The crew was really friendly."
Cons: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Cons: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"
Cons: "old screens and entertainment system leg room to small"
Pros: "Time and Good clean place.. in This case airpöane.."
Cons: "It was not entreteiment st all"
Pros: "Snooth and efficiënt with a KLM service"
Cons: "No entertainment"
Pros: "Everything was great! Crew incredible. They acknowledged my wife’s birthday and made her feel special. Food was ultra salubrious. Loved the big screen monitor."
Cons: "No complaints about anything."
Pros: "Professional crew. Good boarding."
Cons: "No entertainment on board in business. Stale buns - staff unapologetic. Older 737 with uncomfortable seats."
Cons: "Flight was cancelled."
Pros: "We were fed a nice pasta meal and offered drinks twice. They also gave a muffin for desert. The flight attendants were very nice and attentive with cheerful smiles. I wish every airline had service this good!"
Cons: "Boarding was very confusing. There was an area where they were checking people's bags or something near the gate and you didn't know if you needed to stop at it or continue. They didn't collect garbage before landing. Not only did we have to take our bags off the plane, we had to carry our garbage (drink cups/food served) to the front of the plane to throw out."
Pros: "Friendly attendants. Decent food, and frequent snacks and beverages."
Cons: "No charging ports for electronic devices."
Pros: "He missed it due to having a 32 minute layover, which he ran all the way to board."
Cons: "he had no choice but to look at the closed door of his flight, and wait an additional 7 hours and they didn't even give him a voucher for food. I'm his mother, I'm currently visiting family in Scotland, so couldn't help him much. I'm pretty disgusting and disappointed by the whole experience."
Pros: "The crew were hardworking, responsive, conscientious and friendly"
Cons: "Really poor entertainment choices esp compared to my inbound AirFrance flight. Boarding was pretty disorganized and late."
Pros: "Flight was delayed for 15 min resulting in passengers rushing to make their connecting flights.but staff kept passengers informed."
Cons: "Flight departing late."
Pros: "The time keeping was very good. We left on time and arrived early on both occasion. Good organisation. Excellent service."
Pros: "Good information and helpfil boarding."
Cons: "Has to wait in confined area fir nearly 2 hrs before boarding. No restroom or refreshments within that area."
Pros: "The aircraft was clean"
Cons: "The food was terrible, wifi was extremely expensive (Delta had free messaging over their wifi)"
Pros: "The food service was good and the flight attendants were friendly."
Cons: "The plane was very uncomfortable. The seats were small, you felt on top of the person next to you, and there was no leg room. I am a pretty small person- I can't image how uncomfortable all of the taller passengers must have been."
Pros: "Decent seat size. Sorta slept the whole flight."
Pros: "The last two times we connected in Amsterdam to Humberside our luggage was delayed. This time it wasn’t. The simple things give the greatest satisfaction"
Pros: "Crew good flight was fine apart from delay due to fog in Amsterdam but kept informed"
Cons: "Flight was delayed due to weather in Amsterdam area"
Cons: "suitcase didn't turn up, although connection was quite tight"
Cons: "OLD OLD plane with hard seats and tiny screens"
Cons: "The leg room on the long flight was less than I would have wished and it was particularly bad when the person in front put their seat back. this was a day time flight and it would have been good to have a bit more room to use a laptop."
Cons: "Klm flight has very congested seating Getting information about eticket was pain"
Pros: "Flight attendants tried their best given what they had to work with."
Cons: "They can not retire these old Boeing 747's soon enough. Due to mechanical problems, our flight arrived at LAXfour and a half hours late and further problems with the cargo door caused an additional one hour delay of our take off."
Pros: "Staff, service"
Pros: "Overall very nice flight, even comes with free drink and snack"
Pros: "Excellent service"
Cons: "Having to pay extra to pick a seat prior to check-in. I didn't, and got a decent seat anyway."