Nice, clean plane.
1. Flight attendants except for a couple, were not interested in helping passengers or answering questions 2. For the basic fare (which I didn’t realise I was even purchasing), you had to pay extra for a seat and for luggage, on long haul transatlantic! 3. I wasn’t offered food or beverage once on the 8 hour trip 4. You had to purchase a blanket if you wanted one. Everyone was wearing their coats onboard. It almost felt like they were intentionally keeping the temperature cold to induce passengers to purchase blankets. When I requested they raise the temperature, I was told that this was the warmest they could make it and this is the warmest on any plane. (Obviously not true. I fly every month and have mostly found plane temperatures to be manageable.) Oh, and did I mention how you had to pay to check luggage on a transatlantic flight!!
If the format is ordering food there's suppose I be a good standard of service. And there isn't. Also they didn't have earphones for sale-- if they're not handing them for free st least make sure you have some for sale.
The seats were comfortable and the crew were polite.
Not the airlines fault for my biggest problem. My flight was delayed 4 hours because of security at the airport
$260 charged to check in two suitcases.
new planes, clean, easy boarding.
For the price, everything was great.
Entertainment, and the plane which felt really new and comfy.
Food was a bit boring (because it was such a short flight, I suppose)
Flight was ok
The flight was actually run by turkish airlines, not philippine air as stated in my confirmation email, so we were sent to the wrong terminal. Nothing in the email said which terminal the flight would depart from or that it was actually turkish airlines. Very irresponsible and communication for customers should be much clearer. Luckily we were very early for the flight or it could have caused a serious problem.
Very accommodating to me when I was flying solo with my 15 mo. old.
The crew passed by me TWICE while serving food and I was not sleeping at that time. I had to go and ask for food myself. Also there was a delay about 40 minutes when taking off in CPH (CPH-EWR) because of a fuel-screen malfunction or smth. The pilot was very nice and kept us informed all the time. I still didn't make my connection flight due to the delay and SAS rebooked me which made my already long trip 8 hrs longer.
I ordered vegetarian from their transfer office at the Copenhagen airport. Days before the return flight yet to chicago they had no record of my vegetarian meal The same transfer desk told me there were no morning flights to amsterdam the next day so they booked me 930pm next day, I found hour later a flight on Dad leaving 6am next morning, had to buy own toclet
The crew is great. Did everything within their abilities to be comfortable
The cabin was too warm for the duration of the flight. The movie content wasn't that great. Also, the headphone jack on my seat was temperamental and I lost sound quite a bit. I wish they had more vegetables in their dish
This is obviously a very well-run airline. Boarding was efficient, the crew were warm and professional, and the overall feel of the aircraft was very Scandinavian-cool. I was most impressed with the meal service. We were served twice on our 9 hour flight, and both meals were hot, healthy, and the best I’ve had during a flight. The passenger in front of us was having a hard time with her sinuses, and the flight attendant (whose name I wish we had gotten) was very attentive and concerned for the comfort and well-being of the passenger. She insisted on doing anything she could to alleviate the woman’s difficulty. It is clear that the crew care about the passengers’ experience.
We were unable to sleep at all during our overnight flight and landed pretty exhausted. Our seats were comfortable (complete with a moldable headrest to keep your head from bobbing around) but we felt too upright to fall asleep. The passenger in front of us reclined, but we were concerned about reclining into the already tight space of the passenger behind us. So we weren’t able to sleep, despite trying to get comfortable/somewhat horizontal. It seemed to be a mixed bag of asleep and awake passengers on the flight, so some people were unaffected by this issue.
Comfort economy well worth the extra.
Flight way delayed 3 hours. Staff gave no information and wouldn't help rebook us onto other flights. They gave us food vouchers 2 minutes before we finally boarded, so we couldn't use them. The food on the plane had spoiled so we were all starving on the flight, and we all missed our connections. Horrible experience and wouldn't fly with KLM again.
Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight.
Crew was very helpful.food
Food was not upto the mark.
Good multi media access and content
Old airplane with not really comfy seats. No outlets for charging devices. Very old entertainment screen.
From pre-boarding, to boarding, to the food, and the attentiveness, everything was top notch! The cleanliness of the plane was only topped by the friendliness of the crew.
The flight was marked at almost 11hrs but ended up being only 9...not a negative other than it meant not spending as much time on board!
old plane, tight and uncomfortable
newer plane, good staff
need better and more food options, more often
Thankful for coffee being served without charge. Not all airlines do that.
We’re not the seller.
At KAYAK we don’t set the prices, so it’s not possible for us to guarantee what other companies are selling.
We compile tonnes of data for you
Our service lets you quickly and easily compare results from hundreds of travel sites at once. In this sense, KAYAK is a search engine and we can't guarantee prices we find.
Why aren’t prices accurate 100% of the time?
Prices on airline seats, hotel rooms and car rentals can change frequently. Several people may also be trying to buy the same travel option simultaneously. As a result, you may find, on occasion, that certain prices are no longer available.
If you have more questions or if you have a bad price to report to us,
please send us an email and someone from our team will get back to you promptly.