Aside from the 5-6 texts for the flight changing the flight was pretty comfortable
very bad experience they closed the flight 10 minutes before the flight girls very bad attention
Cons: "If the security doesn’t humiliate the people"
Cons: "Both to and from austin were delayed several hours. Crew was rude to other passengers. Was not impressed by customer service."
Pros: "The gate agents and flight attendants were true heroes, they did they're absolute best in a terrible situation."
Cons: "American Airlines once again fails to provide the required number of flights and crews for a holiday weekend, and did a terrible job of letting passengers know what the situation with their flights are."
Pros: "Flight on time and covid Prevention was in place."
Cons: "Failed to provide wheelchairs as requested."
Pros: "I felt safe add respected. They serve drinks and small snacks, no meals going to Hawaii, plan ahead."
Cons: "The airport at Phoenix had little seating. I was funny in the floor in case someone needed a seat. Otherwise, everything was good."
Pros: "The crew was amiable. The plane was crowded but clean."
Cons: "The crew was rude, we took off over an hour late, there was no food for sale on board"
Pros: "The crew was so friendly and helpful and nice. Love the whole online entertainment thing that AA does now."
Cons: "There was an awful flight delay and the reschduling options sucked at first. Once that got sorted to my liking, however, everything else was perfect"
Cons: "The jerks left early despite the fact that security and baggage were backed up. We ran to our gate and barely missed the flight. Jerks! Who leaves early when so many passengers are missing?!"
Cons: "3 hr delay and had to change gates"
Pros: "Crew was amable and entertainment is good with lots of choicest."
Cons: "My seat would not recline. Although many other seats we available I was assigned to a middle seat with both aisle and window occupied. The flight was delayed by 2 hrs. Austin baggage services was closed and check in attendants were unablento help me delivered the luggage that was cracked for replacement. I ended up paying for a 2nd checked bag and leave it at Miami AA baggage services for replacement."
Pros: "How quick American Airlines moves to keep people on time."
Pros: "Love the seat. Left side best going to Jackson hole"
Cons: "Bigger snack"
Pros: "Quick, on time, MCE even has some legroom."
Pros: "The same answers apply as did the flight from Richmond to Miami."
Cons: "Same answers apply as the flight from Richmond to Miami."
Pros: "Fast boarding"
Cons: "More snack choices"
Cons: "First plane broken, second plane broken, overall 4 hours late, 2 hours of that sitting in a hot plane"
Cons: "baggage was not transported from BA flight to London to the BA flight to Glasgow"
Pros: "Flights were on time, professional crew"
Cons: "Seat back screen kept freezing, headphone jack was broken"
Pros: "Easy, no hassle travel."
Cons: "Stale mini pretzels are not appetizing. There are much better inexpensive alternatives. Yuck."
Cons: "Make the chairs more comfortable. Also I would rather buy good food not eat cookies."
Pros: "That we didn’t crash"
Cons: "No food offered. Premium seating that I paid for was so narrow there was no way I could sit next to the person next to me and not have their elbows on me."
Pros: "On time and what more can you ask for?"
Cons: "No entertainment options"
Pros: "Crew was friendly. Clean plane."
Cons: "WiFi wasn’t functioning Boarding and deplaning process is the slowest I’ve ever experienced on any airline. First time flying AA in years. Not sure I would do it again."
Cons: "The online information was inaccurate on where the pet relief areas were located and I nearly missed my flight as a result. Need to install more ESA /Supprt animal relief areas to make It more friendly to travelers. Very stressful experience overall"
Cons: "Limited legroom is a problem. Otherwise, the flight was fine."
Cons: "The legroom on AA's new planes is atrocious."
Pros: "Ease of check in"
Cons: "DIdnt understand why a seat as not assigned. A few people had the same issue and the gate agent suggested we may not get seats. Very stressful given he need to make an international connection. Gate service was not available early enough."
Pros: "Getting home EVENTUALLY"
Cons: "10 minutes after leaving Austin the pilot tellsnus Houston air traffic control is grounding all westbound flights due to a storm in Dallas that's causing too much congestion. So we sa on the Tarmac for 90 minutes. I have a difficult time believing this situation was a surprise. Possibly it was just to free up the gate and not have to go through reboarding. Also leg room is getting reduced to 28 inches. I'm 5"11 and cramped. How is JetBlue better than American? How much will these airlines continue to bend us over. I didn't even take the screaming infant into account.... since it's not AA's fault for letting that baby on board."
Cons: "westjet delayed my flight once again, so I was stuck in the LAX airport for 5 hours"
Cons: "Wanted more food. Haha!!"
Pros: "My Mom was very grateful for the friendly assistance as she is wheelchair bound and was flying aline. Excellent service!!"
Pros: "Flight was on time. Attendants were nice."
Cons: "For the 100th time, you seats are too dang small."
Pros: "easy on and easy off. ontime."
Cons: "a little more room between people and more padding in the seats. also delta used to have a screen in each seat and you could see where you were and how far you have gone and so on. could also see more and music."
Pros: "Good price, effective transportation, nothing special"
Cons: "Very full, not super comfortable"
Pros: "Good entertainment options in newer flights."
Cons: "Food options for first class could be better."
Pros: "It's just like very other airlines."
Pros: "I was flying with 2 children on my own and had an issue booking seats together, the gate agents worked to find a solution when we arrived and we were all seated together. Thank you so much for keeping us all together, as my one child has aspbergers and the other is only 8 and we are not frequent flyers. I highly recommend your airline to everyone I meet. Everything met or exceeded our needs. Thank you so very much."
Pros: "I like the movie selection"
Cons: "The landing was horrible like slamming on the brakes in traffic. Also when I bought the ticket from Alaska Airlibes on kayak I had bought it at a higher price specifically for that. There was an American Airlines ticket that was cheaper but I opted to pay more because I thought I was flying on Alaska not American. I was very disappointed to see that I was actually flying on American once I was pro ting my ticket and after purchase and "no refund" message. I was very upset about that!"
Pros: "Quick connection"
Cons: "Tiny overhead bins - even in first class"
Pros: "The stewardess/flight crew were awesome."
Cons: "Airport staff, tight seats and boarding process."
Pros: "Our experience was very smooth. We appreciate all the work that went into making this a pleasant experience for all of us."
Pros: "The flight was very good. Boarding was good, shorter flight, smooth, landed and off we were."
Cons: "Seating still needs a little more padding for comfort. Delta airlines has a screen on every seat and you can see where you are and how far you have gone and so on. That would be nice. It was very difficult to hear what the pilot said when he spoke to say hello and whatever else he said. Entertainment? There wasn't any on this flight"
Cons: "Staff behaviour"
Cons: "There was no food offered. The stewardess was not happy to be at work."
Pros: "Staff was wonderful."
Pros: "I made it home safe."
Cons: "However, the customer service was horrible and very unprofessional. I had to leave a loved one behind because nobody knew the rules and regulations on bringing back a pet! Now, I don't have my dog Tyson with me and my fiancé surprised me with him as an early Christmas gift. I won't be flying with American Airlines again!)"
Pros: "Free WiFi, better options for entertainment, better snacks (see Alaska Airlines or Southwest)"
Cons: "The snacks, internet prices, and entertainment"
Pros: "crew was amazing!!"
Pros: "Snacks were delicious, flight attendant was very attentive, great conversation—I mean it might have been better because I was in first class, but it was definitely worth the upgrade."
Cons: "Seats weren’t as comfortable as I have experienced before in first class on other airlines (Delta, American)"
Pros: "The other people flying next to me"
Cons: "The stews attitude"
Pros: "I liked the free in ight movies which makes a 5 hr plane ride a a lot more enjoyable. Having 2 rounds of free beverages was also what I liked. The seats are comfortable, plenty of leg room, love that there are plug/ports to charge you electronic devices."
Cons: "What could have been better especially on a 5hr flight to Honolulu would be free wifi, free meals, if not free meals then 2 rounds of snacks, and I know it's out of the airlines control, but families with their screaming babies who's parents leave the tray down to keep their toddler entertained so she could kick it up and down through out the flight. I feel the airlines should place families with babies and toddlers together on a portion of the plane."
Pros: "They check in lady was wonderful."
Cons: "In flight entertainment kept getting disconnected. Stewardess serving drinks seemed a bit cranky."
Cons: "Had to sit on the tarmac for 35 minutes because our flight was “randomly” selected to wait because there was too much air traffic over Houston. Result: I missed my connection to my final destination. The airline promised that the other flights were alerted of the delay and that people would be there to assist. May departure gate was literally two gates away from my arrival gate in Houston. No one was there to help. No exceptions were made to get me on the flight, even as it was delayed at the gate for 15 minutes, meaning that they could have gotten me aboard. The whole experience made me very angry. After all this, I had to wait an additional two hours for the next flight."
Pros: "Crew was very pleasant."
Cons: "Flight was extremely late arriving."
Pros: "The pilot team did an outstanding job explaining and communicating our progress in our holding pattern outside of Newark. We still missed our flight but God love em, they tried!"
Cons: "Great airline...change nothing down! Keep the current level or keep raising it."
Pros: "The airplane"
Cons: "The departure was delayed because of weather in Houston. If the Houston flight to SJC would have waited than we could have avoided other delays"
Pros: "Power outlets. Friendly staff."
Cons: "What entertainment was there? No movie, you had to pay for internet. United to me seems to be a lesser luxurious airline, not like how it use to be. It’s apparent that they are making some cut backs. Not liking this bag fee they’ve added."
Pros: "Good entertainment selection"
Cons: "Stewardess was impatient, rude and not helpful. Asked for milk & it was spoiled which made my daughter gag. Worst part is I called United to confirm they would take care of the transfer of my luggage all the way to my final destination even with sleeping over in Japan & they said yes. Turns out, I had to get all my luggage & check it back in the next day."
Pros: "PRofessional, helpful, courteous staff. Before time arrivals"
Cons: "No entertainment at all. It was complicated to use the Wifi in the plane to watch the free videos / movies."
Pros: "Over all flight was good.."
Cons: "Our plane was delayed 4 hours ..I waited at the Austin Airport all day before boarding plane coming from the Atlanta airport due to the outage ..noone was informed of the delay while waiting for boarding. I had missed my original flight and was bumped to a later flight which turned into waiting 8 hours to board ..so, I really was frustrated."
Cons: "The fact that you can not check in online unless pay for checked baggage is predatory and manipulative."
Cons: "No room for overhead bag. The overhead has room for 3 bags over each set of 3 seats. So there’s room for one bag for each passenger. How does united allow the overhead to fill up in an unfair manner"
Pros: "The cabin crew weren't charging people for alcohol on the flight"
Cons: "On checking in we had to use a machine to print our boarding passes and take our bags to a bag drop in Newark. The man proceeded to put a large tray on the conveyor belt, swing our bags in the air then smash them down into the tray. This was done to both bags as if we weren't there. Had there been something expensive in there it would have been totally destroyed. He really couldn't have cared less about our bags and their contents. We were talking to a woman on the plane who was telling us that a woman a few rows behind who had a new born baby as was told she would be given a seat with extra legroom had this taken away from her to United could sell the seat to someone paying for it. The chicken and orzo dinner was absolutely revolting. The orzo was so over cooked that it just turned to mush and the chicken really didn't taste like it had ever seen a chicken. All this combined with the issues we had on our flight out show that United are scum and just see you as ££. Sorry I cant be more complementary than that, its just the truth."
Pros: "All of the united staff was very understanding and patient. Since this was the first time that we brought our daughter who is six months old we were both worried"
Pros: "Just your avergae flight and time for a quick flight to a nearby city"
Cons: "Just luggage being lost at the final destination was a despressing conversation"
Pros: "Overall experience was good."
Cons: "The food and the long layover"
Pros: "We liked the crew, they were helpful."
Cons: "We did not like the video on the United flight that used the app. We were not told about this until it was too late and the instructions were not good for how to get the app--they were misleading. I had to go to the app store, not the United website. Also, our seats were changed without our knowledge and the flight description for the flight from Austin to Washington, DC, specified complimentary lunch and there was no lunch unless you wanted to buy it. This should be more clear, so that I can bring my own lunch if there will be none provided."
Pros: "I boarded Lufthansa Flight# 568 on June 1st from Frankfurt to Lagos (my Destination) but forgot my pair of glasses. I made a couple of calls and was finally able to get a contact email address for firstname.lastname@example.org. He is the gentleman at the NAHCO AVIANCE office. He was not only very professional but went over and beyond corresponding well and was able to get the word across to the Malabo Airport where the flight finally terminated. My pair of glasses was returned from Malabo to Nigeria where I picked it up within a couple of days. I was so overjoyed at this display of fantastic customer service. Great job by the excellent team at Lufthansa. I'm going to remain with Lufthansa for future trips. Signed OF."
Pros: "The crew was understanding and patient"
Cons: "I was informed by text that flight would be 3 hours late but when I called I was told I would need to get to airport at least an hour before scheduled departure as They MIGHT get a new aircraft!!!! However when I got to airport the flight was now listed at 4 hours late. Then it was listed as 6 hours late and We arrived 6 1/2 hours late. I had missed my first trAin connection and lost part of that fee because of change then had to take UBER from airport to Penn Station in order to catch the LAST train to my home in upstate NY and was so late I could not call people to pick me up so had to take another taxi. The $50 credit you gave us did not even cover my extra taxi fares let alone aggravation AND the TV monitor in front of my seat did not work!! I am a United mileage person who flies regularly but to Texas and internationally but this was worst flight in years."
Pros: "I like that since the fight wasn't full, and I didn't know until after I bought my ticket on kayak that I couldn't change seats. The crew allowed me and my friend to sit together."
Cons: "That the window seat armrest doesn't raise to allow more room that's available."
Cons: "My plans for travel were ruined because when I arrived at the airport for my flight I was told it was too late to check my bags, therefore I had to be placed on a later flight which then set off a chain reaction where I lost my rental car and missed various meetings at the event I was supposed to be at my final destination. The main issue was that when I purchased my ticket throughout Kayak YOU NEVER SPECIFIED THAT I SHOULD CHECK MY BAGS 45 MINUTES EARLY OR I WOULD LOOSE MY FLIGHT. YOUR LACK OF CLEAR INSTRUCTION SCREWED UP MY TRIP"
Pros: "Everything, wheelchair, knowledgable staff, got me where I needed, no confusion, patient with my worries."
Cons: "No complaints!"
Pros: "The attendants were friendly, knowledgeable, available. Flight was ahead of schedule."
Cons: "Seats uncomfortable and cramped. Cold inside plane. "Free" Wi-Fi free only after you downloaded app. Didn't know I needed to down load app before we took off so then I needed Wi-Fi to download app, which cost money. Noisy inside plane. Ear plugs would be nice."
Pros: "THE PEOPLE WHERE GREAT ."
Cons: "CRAMP SEATING ,CEO,S SHOULD RIDE THESE SEATING FOR FOUR HOURS IN THE BACKOF THIS NOISE PLANES ."
Pros: "I made it to the destination on time."
Cons: "Small seats, I'm not big, just tall. You have to pay extra for everything except for non-alcoholic beverages. Crews get by doing their basic job. Pretty sure they are not even required to smile. I fly a lot and know this is just the way it is with most US continental airlines. They all suck and should take notes from any international airline."
Pros: "Missed my flight so I ended up staying overnight in the airport to catch the 5:25 am flight the next morning. One of the cleaning staff found a blanket for me which really helped since it was incredible cold in the airport."
Cons: "Security line at BWI is extremely long and under staffed compared to other airports. There was not enough legroom and the flight attendants pressured people to check baggage when there was plenty of room on the flight to stow luggage."
Pros: "Small plane"
Cons: "Air con too cold. Freezing inside the plane"
Cons: "We boarded the plane when the crew knew of a 4 hour weather delay. As soon as the last person boarded we were told to disembark. The time kept getting updated in 30 minute intervals, but the desk staff said we wouldn't be flying for the entire 4 hours. We were again told to board the plane and we would be leaving early, but no we just waited on the tarmac for an hour until the original 4 hour delay. Just give it to folks straight. Everyone was frustrated due to the run around."
Cons: "The arrogance and attitude from air crew, ground service staff to lounge receptionist was unreal."
Pros: "Polite, professional and kept us informed"
Cons: "Seats were uncomfortable"
Cons: "I didn't get any food mainly because of the cost. I did get a complimentary drink. I did not get any entertainment but was under the impression there was a cost. Too short of a flight for that."
Pros: "Flight itself was short."
Cons: "It took longer to board and wait to take off than the entire flight lasted. Deplaning and receiving gate checked bags seemed to take longer than normal times. One of the attendants (don't know his name, but he had glasses) was not pleasant. He seemed to want to be anywhere other than there."
Pros: "Entertainment via my device instead of one built into the seat."
Cons: "Far too little space between me and the seat in front of me, and that's before the person in front of me reclines their seat."
Pros: "Ashley, the stewardist, stole my heart. She poured me water with such finesse it brought a renewed passion to my photography."
Cons: "They should really get some wifi for free. Its the future man!!!"
Cons: "The people at the check in in Boise were unpleasant. Seemed angry and frustrated with everyone. Our flight from San Francisco to Boise was cancelled and the person on the phone was not helpful at all. The two flight attendants argued at least three times dragging passengers in on their fight. My husband and I were sitting in the back. It was very uncomfortable. Thank goodness I had my headphones. Then the flight attendant followed one of the passengers to the women's restroom at the SF airport to argue her point after overhearing she was going to email the airline!"
Pros: "Everbody seemed nice. Smooth ride."
Cons: "The back bins get filled too quickly. Same issue going and coming."
Pros: "Seats where comfortable in economy plus. And friendly staff"
Cons: "No snacks offered."
Pros: "We landed earlier than expected and the pilot kept communication open to us. Onboarding from Austin was smooth and the agents were friendly at the gate."
Cons: "Boarding was a challenge as there was not enough overhead room, delaying getting on/off the plane because my bags ended up in the back of the plane far from my seat. No TVs, tight space / small plane."
Pros: "Polite attendants!"
Cons: "Will definitely recommend to friends!"
Cons: "Rerouted to Dulles and then to Boston instead of Manchester.. With no assistance in finding a way to Manchester in the middle of the night. Asked for help. Nothing."
Pros: "The staff was very helpful"
Cons: "Turbulence was horrid. Had to re route the landing causing me to miss my connecting flight. united had no other options for 23 hours. Therefore I chose to return to my starting destination. I still had to spend the night at the airport, and missed a 10 hour day of work due to no other flight options. All I received was a verbal apology. Glad I paid for a flight to a one night stay at Denver airport and back."
Cons: "The flight was delayed for 4 hours and when I checked in the agents at the front desk offered me a $10 meal voucher to restaurants that were already closed, so it was basically useless. I had to walk to opposite end of the airport just to find something open. My seat and surrounding area were filthy. There was hard, crunchy food on the floor, the tray was sticky and the seat 'cushion' was rock hard. Being that I have a preexisting lower-back condition, sitting in that seat was horrible. When I asked a flight attendant for a wet rag to wipe the tray off they told me I could just switch seats and showed that they didn't care. Basically, it was a disappointing end to a great trip."
Pros: "When they couldn't do their job they turned us over to American Airlines."
Cons: "Cancelled our scheduled 1:30 pm flight from Austin to Chicago for "scheduled" maintainence. We drove 3 hours and spent almost $300 for a rental car to get to Dallas for the flight they put us on, which we couldn't make. We told the check in counter and they gave us boarding passes for an American flight that wouldn't leave until 10:00 pm but that we could try to get on stand by for an earlier flight. At this point we were already missing a concert we were trying to make in Chicago. Another $150 gone. We were lucky enough to make the 8:30 pm Dallas to Chicago with American and arrived at Ohare by 11:00 pm. All in all United wasted $300 on a rental car, $150 of concert tickets and 5 hours of paid time off I can't get back. Very disappointed. PS: they gave us food vouchers at the airport to apologize and they were already expired. They couldn't do one thing right."
Cons: "It is June, not December. No idea why the delays. Got put on multiple different flights due to delays, missed connection and meeting. Turned around to go home at 3 am. It was hell. United is so disappointing, not the first time. Will avoid at all cost in the future."
Cons: "It took almost 15 minutes to get my bag back that I had to gate check. We were not allowed to carry on."
Cons: "The in-house wifi signal was constantly cutting in and out. Made it impossible to watch any of the media that was pre-downloaded on the United app."
The ridiculousness of charging crazy money for bags especially when my first could’ve been put in one bag and be considered the one personal item I was allowed to have. I had lots of difficulty getting online and being able to pre-pay for a bag. since I was not able to I was then charged highway robbery fees at the airport. Everybody who works for spirit that I encountered today Terrible customer service. They don’t care and made me pay more than I needed to pay for my bags. I tried another counter and she literally did not listen to me. I try to explain the situation she didn’t listen she just wanted my ticket. Then told me what I already knew. Absolutely terrible customer service! Kiwi.com is even worse and cannot help you if your house was on fire kind of thing! Never ever will I ever fly Spirit again or a book with Kiwi.com! I fly a lot but this was the worst experience and most cost inefficient.
Received a notification saying our flight was changed from 8:45pm to 6:30pm. Even verified it with a spirit airlines agent. Not only did the flight not leave early but we were late leaving.
Seats were wide and comfortable with plenty of legroom but the ventilation/ air exchanges in the plane wasn’t great.
Excelente viajar con spirit
Pros: "The crew was amazing"
Cons: "Well the seat could have been better"
Pros: "Good seats up front"
Cons: "no wifi"
Cons: "I have never had such rude flight attendants before"
Cons: "No Covid 19 safety. No one was wearing masks. Staff didn’t stop anyone from taking them off. And the flight was packed."
Pros: "Crew was amazing. Flight felt safe. Overall for the price point, would definitely fly spirit again."
Cons: "Seats comfort and space but again for the price point no complaints"
Pros: "Everything went well and smooth, clean plane."
Cons: "Chairs so uncomfortable"
Cons: "Free carryon bags"
Pros: "Safe ontime flight at a great price"
Cons: "Seat bottoms are very hard"
Pros: "Ladies on crew where very motherly and had a lot of attitude to give everyone. The guy on crew was nice and professional."
Cons: "Calling last boarding 30 mins before departure was not cool. After leaving TSA we had to run at full speed to our plane due to the announcement of last call"
Pros: "Boarding was quick"
Pros: "SMOOTH AND COMFORTABLE FLIGHT"
Cons: "FREE SNACKS AND NON ALCOHOLIC DRINKS ON A LONG FLIGHT TO LA WITHOUT HAVING TO PAY $3.00 FOR WATER."
Pros: "The crew was amazing"
Cons: "delayed flight . messed up the time for my shuttle pick up . Now i’m sitting at the airport for an extra 3 hours"
Pros: "It was cheap, and direct flight. There were no delays."
Cons: "Spirit is a terrible airline. Paying $45 each way to check a backpack is ridiculous."
Cons: "Honestly this flight was as well done as it could be."
Cons: "No frills which was expected for the price. Crew was pleasant."
Cons: "They have their own random process of checking in, boarding etc. If you try to interact with a person in any way they charge you for it. That's not how it works for other airlines, and their communications isn't particularly clear about this so charges are surprising"
Cons: "Left over 1.5 late and were never really explained why"
Pros: "My experience was identical on all flights so I'll repost the same review: I really like Spirit's business model. Fresh planes, different style seats with less upholstery (less chance of absorbind spills and odors, as I see it) that results in more leg room. The upgrade to the top-tier seating (not called first class) is affordable and offers more room to stretch out and faster boarding. There is no food provided, no screen in the back of the seats to wacth movies, and carry on bags cost extra. And I LIKE this, because these are things I can do without yet with other airlines I'm paying a higher price. I gave 5 stars to the food and entertainment catagories because I like this approach of having neither. The planes are new and feel reliable and fresh. Feels like the future of air travel."
Cons: "The passenegers."
Pros: "$29 upgrade to bigger seat."
Cons: "No Wi-Fi"
Cons: "The plane had very little a/c so was hot the entire trip and the seats are very hard making them very uncomfortable."
Pros: "Once in the air it was fine. Nice staff and quick flight."
Cons: "Took over thirty minutes for some maintenance issue. Was about 35 minutes delayed once we were actually on the plane."
Pros: "plenty of room in the overhead compartment;had a window seat so easily slept for the whole flight"
Cons: "the cost of checking baggage at $42 for each flight almost negates the low cost of the flight. For a another $45 I could have had a seat that reclined and free beverages and in flight entertainment. For a 5 hour flight, probably would have been worth it. Recommend you keep the cost of baggage to $25 like the rest of the airlines so that there is a draw to spirit; I don't even mind that you charge for carry on, but I am not sure that is is worth it to travel spirit for long flights"
Cons: "Website is VERY poorly worded on Spirit. It says a carry on bag is $49 HOWEVER it is not. It is actually comp. I didn't even have bags because of this fee and yet, I was STILL charged on THEIR website. Flight was smooth but this is issue #2 with Spirit airlines and I have only flown them 2 times. Will not return ... would rather fly United and risk getting beat down (sarcasm) I will stick to Delta .. best airline EVER"
Pros: "Cheap airline ticket"
Cons: "$52 checked bag Non reclining seat No drink/snack Late"
Pros: "The seats were great. Very comfortable."
Cons: "1.The flight was delayed from Boston almost 30 min. 2. I had to almost pay for a small carry- on bag because I had a backpack with 2 books. I managed to remove my books and put my backpack in the small carry-on."
Pros: "Everything on time, flight happened as it should"
Cons: "Seats are really small. I had difficulties fitting in"
Cons: "My friend and I were so excited to finally book our trip to Jamaica for spring break. Being college students with a budget, we started looking for affordable airline prices. Spirit was the first to pop up. I immediately regretted booking after watching terrible reviews. My friend and I said how bad could it be? It was too late to cancel. Honest truth our flight to Jamaica was smooth sailing. We had no major issues at airport or delay. There was no Wi-Fi or entertainment. On our way back from Montego bay, the flight got delayed but we did not receive any email telling or announcement. One of the workers told us the boarding pass machine wasn't working. After standing in a long waiting line for over 30 mins with our flight scheduled to leave in 20 mins, we decided to try it ourselves and it did work. Since our flight was delayed, We would miss our connecting flight back to Baltimore as well. we were assured by spirit workers that would be getting voucher for food and hotel in fort Lauderdale. Once we got through customs they told everyone going to Baltimore to stand in a long line for voucher. We arrived at FLL at 8:00 pm and were still standing in line at 12 am. They then decided to tell us that they couldn't accommodate us for hotel because every.single.hotel in the area was booked. The workers were so slow and had no sense of urgency to help us. Some were using their phones, chatting and laughing hysterically while a group of us stood there, helpless and with no sense of direction. One worker suggested we sleep on the floor in the airport till the morning. They then decided to push blames and tell us montego bay workers knew they had no vouchers but still sent us there. There was another flight leaving for Baltimore at 7 am and they couldn't find us seats on that flight. The best they could do was book us a flight with delta at 2 pm. After calling over 15 hotels we finally found one that charged us $130 for 10 hours and left the airport at 2:30 am. They gave us food vouchers $21 for breakfast and lunch that did not even work at our hotel. We spent 30 each for food. In total we spent over $165 that was not part of our budget. We could have added that money and bought a ticket from a more reputation company like delta. The emotional stress, time wasted and money wasted was NOT worth the $50 we saved when we initially decided to book spirit for $300 instead of $350 with other airlines. I will never in my lifetime fly with this company."
Pros: "Smooth flight a little ear popping in descent but overall fantastic flight. Easy access, friendly attendants, excellent experience! Thank you!"
Cons: "Some ear popping on the descent."
Cons: "The fact that by the time I got this email I was still waiting to leave Detroit"
Cons: "Rhey charge for the carry-on, extra 55 dollars. Drink and food aren't including!! You should pay for a small water about 3 dollars! The crew was nice.. they are always delay!"
Pros: "Customer service was friendly, flight was cheap"
Cons: "Flight got cancelled last minute after four hours of delays. Would never book this airline again because of this. Also didn't like paying for a carry on."
Cons: "The tickets were not specific about cabin luggage size. I had to spend an additional 100$ to place my luggage under the plan. I felt like I was in a luggage transport plane with seats. Definitely Kmart class transportation."
Pros: "crew was excellent I believe that your employees are the reason your still in business."
Cons: "seats are so cramped to anyone above a midget or five year old I have never taken a spirit flight that has been on time YET !!"
Pros: "I made it home eventually. Very little else to recommend about flying with Spirit"
Cons: "Multiple gate changes including a terminal change with confusing messages given by Spirit representatives. Never offered any water on the flight. Tight fitting seats"
Cons: "Flight delayed 5 hours. No notification"
Pros: "On time arrival"
Cons: "6am flight...ugh"
Cons: "So just remember that while the ticket itself might not be that expensive, you'll be charged for everything other than your personal bag, which might make up for the difference in ticket cost. Both of my flights were also delayed by about a half hour, which didn't make that much difference to my trip, but could be problematic if you have a tight layover."
Pros: "The crew was hilarious and was by far the best part of the flight!"
Cons: "Spent $180 for carry on's round trip. Would have been $400 if we hadn't been told before we reached the gate. I repeat, CARRY ON, not checked luggage. Tip: check in online before you fly out with Spirit, otherwise they nickel and dime you for everything: printing your boarding pass, carry on, etc. The seats are small, your tray is a joke, and your seat will not recline. Good luck!"
Pros: "Flights were both on time, smooth"
Cons: "I was unaware of the baggage and boarding pass fee policy at the time of buying my ticket, so it would be great if you could make that more clear."