Pros: "The flight delayed from 8.55 pm to 1.46 am. Arrived at white Plains 3.38 am"
Cons: "For a two hour tarmac wait could have served some snacks!"
Cons: "Apart from being late by 45 minutes, overall experience of flight was positive."
Pros: "It was my birthday and they went above and beyond to make me feel special wishing me happy birthday shortly after teaching my seat and by giving me a Birthday card signed by the crew and treats."
Pros: "The crew was on it and friendly. Nice drink and snack service. Very comfortable."
Pros: "The crew was ok."
Cons: "We wait too much, at least someone should have told the reasons for the waiting."
Pros: "The crew was very good. The seat was okay."
Cons: "There was some sort of breakdown and the flight was delayed about 40 min"
Pros: "The Agents at the counter in the terminal gate were courteous."
Cons: "My flight was delayed because an attendant had to be swapped out, then the replacement was stuck in traffic for an hour (why not have all attendants ready on-airport?). Comically, we taxied on the runway for over an hour, which caused more delays with the plane needing to be de-iced. Figured I'd put all that behind me, but then the flight experienced one of the worst turbulences I've been in. We jerked through the skies many times, and the pilots weren't reassuring. Thankfully we landed okay, but not after being late by multiple hours. Also, JetBlue needs to invest in its planes, esp. its Couch section. I felt like a pretzel with on room to breathe."
Pros: "The crew were courteous and listen to your request in all it was an ok flight."
Cons: "No comments at this time."
Pros: "I especially liked the smoothe boarding process, the genuine nature of the flight attendants, the movie and tv show selections, and the early landing."
The boarding agents appeared to do the minimum customer service. They did not appear to try to find solutions to problems.
Pros: "My favorite airline to travel from Denver to Puerto Rico, round trip, and in Atlanta I will make the stopover, I also feel so safer to travel with my cat ... they are the best airline in everything"
Cons: "Let people who travel with pets earn extra points for taking them with Delta"
Pros: "Clean, friendly staff"
Cons: "Was sitting next to bathroom and couldn't recline seats Only one item on the menu was available for purchase for dinner."
Pros: "Almost as soon as we finished taking off, we were landing. A one-hour trip doesn't let you really love or hate anything."
Cons: "Had to check my bag yet others brought on two bin sized pieces. Had to get seat assignment at the gate and rep was rather abrupt with instructions. Smell of fuel in the cabin. In last row which was uncomfortable"
Cons: "Freezing flight! So cold. From Atlanta to Pensacola in June, one should not freeze."
Pros: "There is Nothing that like"
Cons: "If you allowed me to get in this flight everything would've been fine.?"
Pros: "The crew was great, very accommodating food selection was nice."
Cons: "The cabin temperature was extremely warm"
Pros: "Crew was good. As always not enough leg room if you are taller. Resent having to pay extra for more leg room."
Pros: "The crew was very friendly and helpful. With the plane full they managed to serve all with smiles on their faces and solved all problems, including cabin luggage problem."
Flight was delayed 4 hours for no reason given. We were not updated. We were not given any food or drink. We were not offered any compensation.
The flt was good and quick, but we had to wait 10 hrs for our 1 hr flight. We chose our flight in May so we could make the connection in Chicago quickly!!! Well that did not work out!!! When profits come before peoples plans made 6 months previous, and the companies don’t care, or give refunds for poor treatments,———I’m OUT!!!!!!
Same day first class upgrade was amazing. We would do this every single time! More 777 planes please!
Pros: "The crew was amazing and we arrived early! It was the perfect flight!"
Cons: "I can not rate this flight because I missed it since my connecting flight was so late due to mechanical issues."
Pros: "Very uncomfortable seating even though paid for preferred. Not enough space for carry on."
Cons: "Crew service"
Pros: "Flight was fairly smooth. Food was available for purchase."
Cons: "No onboard entertainment, either in seat or “shared”. Although I checked in over two hours ahead of my flight, my baggage was somehow placed on a later flight and will not arrive until early tomorrow morning."
Pros: "Crew was very nice the seats were not very comfortable"
Cons: "A little more room"
Cons: "I wish my booking came with a record locator for easy check in"
Pros: "Crew on board was nice."
Cons: "Boarding was very unorganized. I thought families traveling with kids would get priority boarding before main cabin."
Cons: "Three hour delay getting out of little rock when I paid $75 extra to take an earlier flight that then departed later than my original flight."
Pros: "Plane on time"
Cons: "Newark airport security was awful. Only one X-ray security area. Small tight area. No air. Security/TSA kept blaming the customer’s for the slowness. When is lack of X-ray and machines."
Pros: "The crew was great. The crew at the gate tried to get us on another flight so we wouldn't be too delayed."
Cons: "he all day delays were not. We missed a show we paid a lot of money for months prior to the flight and we missed it!"
Pros: "The crew was very attentive and the seats were comfortable, which was my reason for upgrading to first class, I am tall with long legs, therefore leg room is a MUST for me...but the reurn flight from Memphis to Houston was HORRIBLE!!..PACKED FULL, NO leg room, NO A/C-seriously-Hot air and body odor!"
Cons: "The plane had no A/C!..it just circulated hot air mixed with stale body odor from previous flight!..no leg room and the flight was 100% full..CanadaAir regional jet..and the seats were all narrow, and we were in 1A, !B...totally disappointed!"
Pros: "All service from check in to boarding was just ok."
Cons: "Checking in was annoying. Got to the airport and people seemed positively confused about having to tag their own bags. Granted when I finally got to the kiosk, I went through in a short amount of time but I’m not sure of the benefit as I knew I would need an assistant to review my documents."
Cons: "The flight leaving houston was delayed by over an hour due to some issue with the flight crew ( we had to wait for another captain to show up ). By the time we got back to Toronto and thru security it was 1a.m. and I had to wait until later in the morning for public transit to get me home."
Cons: "Brussels Air ticketed the flight but apparently restricted the weight of bag to 50 pounds, couldn’ Even pay extra for the 65 pound bag. Co-share United Airlines was completely unhelpful!!"
Pros: "Like being able to watch a film on my own device, two thumbs up!"
Cons: "Seats are small, snacks are tiny for a 2 hour flight. If you are hungry - buy a meal before boarding"
Pros: "Boarding went very well. Seats were good."
Cons: "We missed our next flight due to being called back to the gate for some cargo issues. Because we missed that flight we had to wait 3 hours for the next one which caused us to miss our bus reservation and ended up costing us about five extra hours in time. Staff was not very attentive."
Pros: "I didn't die."
Cons: "Bedlam at gate. Three overwhelmed employees trying to kick people off the plane. So many seats on this plane that there's no legroom, but also it makes the plane so heavy that it can't take off safely unless conditions are ideal. THIS IS A REAL THING THAT REALLY HAPPENED. We left 2.5 hours late due to "weather" (not because there are too many goddamn seats on the plane.) Then, before landing, we were asked to stay in our seats so people who are late for connections can get off first. Seems reasonable. THEY DIDN'T HAVE A GATE FOR US WHEN WE LANDED! The captain said 20 minutes til we can get a gate, but he'll try to get it sooner. He apparently didn't succeed, because it was 45 minutes (!!) before we got to the gate! As a result, 3 hours 15 minutes late. Officially this is "due to weather." Sure."
Pros: "Friendly, enthusiastic crew. Got there on time No lost luggage. Excellent price. Seats and tray tables are small but fair trade off for such a low fare"
Pros: "The plane landed safely. This was the only positive part of the experience. (The most important thing!) Otherwise, not much else went well."
Cons: "I arrived to terminal 10 minutes before take-off. Attendant would not let me on the plane though the plane was still parked at the gate. She stated I needed to be there 15 minutes before takeoff, not 10. I was moved to a later flight. The "later flight" was scheduled 4.5 hours later. That flight was delayed by 4 hours. I spent 8.5 hours that day waiting for departure. No compensation of any sort was offered. On the plane, no complimentary drinks/food of any kind were offered."
Pros: "The people I was sitting next to."
Cons: "I didn't like the fact that it for delayed, the fact that the airplane was HOT when we boarded and I absolutely hates how loud the flight attendants were. It seemed as if they were slamming things in the back. Terrible experience!"
Pros: "Very quick flight"
Cons: "The brand Spirit it is a budget airline. I bit different from Alaska and American which are the airlines that I use in the past."
Cons: "For the money you save you'll spend in inconveniences."
Pros: "The pilot landed his plane and I did not even realize . Best landing experience ever"
Pros: "the flight transported me safely to my destination."
Cons: "several ( Mostly 2) male passengers were yelling out to a female passenger sitting several rows in front of him. One made repeated & loud sexually suggestive comments,, including explicit sexual profanities.. It was very disturbing & I was a bit shocked the flight crew did nothing to address this extremely inappropriate behavior.."
Cons: "Terminal at Chicago was disorganized, crowded,. Flight left late. Even arriving in Chicago was crazy as as getting off the plane we had to take a long detour winding through barricades on the runway, through two buildings, up a flight of stairs, before finally reaching an almost standing room only boarding area."
Cons: "Never made it! The flight was delayed and I would not be in time for my connecting flight. No Spirit people in the gate, so I sat for two hours to learn that I needed to rebook! Poor communication process. They did send an email while I was in the airport, but I was unable to open it; need to have the option to communicate by text!"
Pros: "the crew was great"
Cons: "It's unbelievably obvious you're on the cheapest airline out there. Small hard metal seats, charge for everything including water, also no wifi available at all. And half the plane shook uncontrollably during take off and landing, very scary! The entire time I thought I would be happy to pay a little extra to never ride Spirit again... Not looking forward to my flight home."