Let us sit in empty bilk head seats
Cons: "Plane should have been clean due to Covid rules, but was not."
Cons: "Not have 6 hour delays after people have already boarded the plane."
Pros: "Good seat. Good movies."
Cons: "A better range of free food choices would be nice."
Pros: "Love the seat. Left side best going to Jackson hole"
Cons: "Bigger snack"
Cons: "It was a quick and perfect flight."
Pros: "Calm no crowd organized and perfect"
Pros: "Everything except cabin comfort was fine"
Cons: "Very hot on the whole flight"
Cons: "The service from the check in desk to the stewardess"
Pros: "Flight attendants were helpful"
Cons: "My seatbelt was installed incorrectly."
Pros: "Free tv to distract me from my state of misery"
Cons: "Too warm on flight. Was so nauseated the whole time."
Pros: "Not as other as flights"
Cons: "The gate changes...........and no information in 3 hour delay"
Pros: "Size of the plane and smooth ride"
Cons: "Enormous delay"
Pros: "They were pretty much on time."
Cons: "The Gate Agents give NO information that could be useful. A passenger is at best a Number. I would not want to be non-traveler."
Cons: "This flight is delayed 8/10. Miserable route"
Pros: "Very nice crew. The flight attendants were very patient and efficient. Flight was very smooth and surprisingly not overcrowded. For the first time, in a long time, when getting off of the plane it was very organized and not everyone rushing and pushing to get off. Everyone followed suit and did row by row, and no one pushing or shoving which is always nice."
Cons: "The only this I would suggest is that on a longer flight you should offer better deals on food/snacks."
Pros: "Great food, menu choice, flatbed, entertainment. Fast track security"
Cons: "Why do AA have to take away the noise cancelling headphones an hour before landing and disturb a sleeping passenger. Collect them when passengers have disembarked. A full fare biz class fare passenger is NOT going to take thee used headphones"
Cons: "Flight crew very brusk. Econ seats VERY tight for space. Flight was switched from BA to AA. I found the BA Econ seats more comfortable."
Pros: "Great and friendly airline crew"
Pros: "The crew was friendly and informative. They were very helpful. The"
Cons: "The seats were uncomfortable. They were hard and so narrow I had to sit crooked in the seat to keep from getting banged into by the service carts and every person going by to the bathrooms. I'm not tiny, but I'm not huge either, it was just overcrowded. It was also very hot in the airplane the entire way from Phoenix to Spokane. My husband, who is always cold, was even hot."
Pros: "Lights, screens, headphones, everything worked! Smooth flight, decent space first class bulkhead"
Cons: "The tray cannot be moved close enough to my body for eating. I find this very frustrating and end up getting too much food on me and the surrounding area. Having to "unplug" the head phones an hour before landing is very annoying! We have traveled on other airlines that do not have this policy. Running our of Port 45 min after the first pour is not acceptable when flying Business Class!"
Pros: "on time flight, excellent crew"
Pros: "Despite a departure delay due to necessity to off load some passengers due to nonfunctional seats we arrived 20 minutes early."
Cons: "The seats are too narrow, which I can tolerate for about an hour."
Cons: "Food could have been better. Plane was 1/2 full. WiFi was not giving all the movies. Only 6 or 7 to choose from."
Cons: "Rude gate agents who did not inform passengers timely about the 2.5 hours delay. Post the delay after the expected departure time, etc. Terrible experience."
Pros: "On time smooth ride"
Cons: "I booked using expedia, but Kayak was sending me updates & info. I did not receive our booking record finder number, so I couldn't check in with my phone, so we got terrible seats in the back."
Cons: "The bathroom supplies were not replenished. In fact, the facial tissue was empty at beginning of flight. When the toilet paper ran out, I finally informed the attendant and they fixed everything. It seems that checking on that stuff was not part of their routine."
Pros: "We had to wait in the airplane upon arrival in La Guardia NY because wheelchair was not ready."
Pros: "Good flight attendant. Flight landed earlier than anticipated."
Cons: "They nearly took my carry on with the other checked bags when leaving the flight. It clearly had a carry on tag. Unforced error!"
Cons: "First Class Flight Attendant spent more time on her phone in the jump seat than asking if we needed anything. Came by twice for a 3 hour flight. I had to go up front to ask for a beverage, and she seemed totally put out"
Pros: "Quick flight"
Cons: "seating too small."
Pros: "Ease of boarding"
Cons: "That AA does not follow my preferences. I was assigned a middle seat even though my preference is an aisle seat."
Pros: "Good service and excellent crew"
Cons: "Food choice are few by the time they reach the back of the plane."
Pros: "I loved the Movies that I could watch, Charger plug ins as well as the service. No extra hassel."
Cons: "Everything was fine. The flight was on time and I made it home safely."
Pros: "THis was an ok flight. Everything was on time and the crew was hreat. On the other hand, the food was terrible and the check in process was not expedite at all. The American Airlines crew did not know how to handle my G4 visa while checking in and they neglected to mark my bag with the orange ribbon signaling platinum status in American. This is key to getting your luggae faster in baggage claim when you have a short connection (I had less than two hours). This omission caused my suitcase to arrive last, and I had to run to make it to my next flight."
Cons: "States above"
Pros: "It was a good flight back to DC."
Cons: "i ask the crew for help to locate my luggage because we didnt pick it up after we landed in chicago for custom check! we were told in thailand that our bag will be going to wichita and we did not need to pick it up in chicago, when i try to do the self check in their machine didnt work! so i had to wait in line, and then wheni ask the crew member for help to locate my luggage she said she is too busy!!!!!"
Cons: "Old plane, no entertainment"
Pros: "The entertainment screens and the new seats in business class were very nice"
Pros: "left early and arrived early. cabin staff was friendly"
Pros: "I paid for extra leg room and I got it. The only thing I was in the row right behind first class they require you to put all of your carry-on above even a purse. I had never had that before but I guess that's common practice."
Pros: "After having AA 776 cancelled due to an East Coast snow storm, we were rebooked and flew a day later on AA 669 which operated safely and on time."
Cons: "Seats on Airbus 321 in row 4 do not recline fully; no power outlets at seats; pilots were uninformative with any scenic details during flight, merely providing the usual departure and arrival information in a very impersonal manner."
Pros: "Cabin crew (one person) was courteous and professional, but definitely in charge."
Cons: "AA has the same shuttle problem at DCA."
Pros: "Crew were friendly and helpful, the magazine was worth reading and the flight was smooth and on time."
Cons: "The seat felt like a wooden block was strapped to my back."
Pros: "No food served. Late take off. Seats cramped. Forced to carry on bags, then asked to check for free, if they don't fit. That forces everyone to fight to get on the plane, to get the best place for their luggage. Why not remove the $25 fee on the checking the first bag?"
Pros: "Flight was safe and early then estimates timd landing"
Cons: "Meal is not enough for older people (my mom over 60y) then i think that is not enough to adults too Meal is not good tatste like before when fly with quatas only No appetizer like before too fly with quatas we can eat 6 - 8 times include snack"
Cons: "Flight was delayed."
Pros: "Everything was great"
Pros: "On time flight"
Cons: "Gate agent at SF was rude and unprofessional. While waiting, gate agent at gate 65, flight 647 started the following, “group 1 boarding, group 2 boarding...everybody, let’s go let’s go”. She went on to call out one, Hispanic customer with limited English, “come here, you can board now”, rude rude."
Cons: "Flight was delayed by 2 hours and all they offered in the flight was direct tv - inflight app entertainment did not work. Also had to walk off the plane after boarding to gate check my bag. So disappointed."
Cons: "They delayed our flight 4 times, over 4 hours, told us the flight moved to a gate that didn’t exist, gave us erroneous information about alternate flights, assigned 3 different planes that needed maintenance, and then we waited over 2 hours to talk with a supervisor. I finally had them rebook me on Alaska Airlines (the best)."
Cons: "Comfort of seats. Too close together."
Pros: "Snack menu, the plane was moderately clean compared to the last. Good communication about late flight."
Cons: "Staff was mostly rude, tired. The plane was 30 minutes late due to weather. Internet would not work, the captain kept trying to reboot it, no entertainment. An older plane in moderate disrepair. Economy seats were much more uncomfortable than American Airlines."
Cons: "In Osaka I was not able to get a boarding pass for this last leg. In SF United and Air China were both not able to give me a boarding pass because I was not listed in their system. I have no idea why. Very frustrating."
Cons: "Everything. I will never fly with United again. I will pay more money for another airline which respects people and their money."
Cons: "Second mechanical delay for me on this trip with United and the plane felt very old and rickity. Extremely delayed into Seattle until 2:40am"
Pros: "Staff was very good at their job/duties."
Cons: "Seats were uncomfortable and cramped."
Pros: "Boarding quickly"
Pros: "Everything was great except for the food."
Cons: "The hamburger bun was hard as a rock."
Pros: "Free entertainment."
Cons: "The flight was incredibly hot the whole way. Which the flight was 5 hours long. The crew was a little rude, not to me in particular but to others. They didn’t have a good attitude. Sat at the gate for an hour waiting for other planes to come in so that other people wouldn’t miss the flight. But an hour??? Really!! People were getting mad and hot and sweaty. Food wasn’t cooked all the way when it got to a passenger. It was still cold. It was the worst flight I’ve been on. I would rather ride in a jump seat on a C-130 with military!"
Pros: "Very smooth fligh and very friendly and helpful staff"
Cons: "The seats were extremely crammed and there were no movies or shows without purchase"
Pros: "It was a short flight"
Cons: "I didn’t like not having to choose our seat assignments after we booked our flight. I have used Kayak on many occasions and I was able to choose my seat after booking. I was not able to do that after I booked my flight."
Cons: "Seats are very uncomfortable the delay was unexplained and no information was givenuntil we boarded the plane"
Pros: "Quiet and calm smooth flight"
Cons: "It was cold in cabin at first."
Cons: "My seat had garbage on the seat, on the floor and in the front pocket"
Cons: "I was not able to sit with my husband and the man next to me drank a a bunch of red wine and the attendant brought him whiskey after that until he passed out with his baby over my lap."
Pros: "I was supposed to be the volunteer for overbooking problem, but the ground attendent helped me by arranging a seat for me. If she didn't do that, I would miss my next international flight. I'd like to say thanks here!"
Pros: "Good leg room"
Cons: "Had ro pay for entertainment"
Cons: "This flight was also late, and this was after having to spend the night in the airport"
Pros: "Staff was friendly and helpful"
Cons: "I'm signed up to get notified of changes to my flight. The gate got changed and I wasn't sent an email or text update. I'm a bit confused as to what constitutes as a"flight change update" , if a gate change doesn't qualify."
Pros: "Crew were friendly and helpful"
Cons: "Seats are very tight. Entertainment depends on bringing your own ipad or laptop and using the United system. Movies tended to be oldies. Food is 10 pretzels. Count them."
Pros: "The aircraft"
Cons: "Crew delay"
Pros: "Overall the flight process was fine."
Cons: "Kayak is not transparent enough about highlighting which flights are low cost flights during purchasing. I thought I was purchasing a regular fare where I could bring a normal carry-on onto the flight, but this was a low cost flight and I had to check my bag. This information was not disclosed until after payment, and I believe this is dishonest on the part of Kayak. Kayak needs to be much more upfront about the details of the flights so that we passengers can select flights according to their needs. I felt deceived by the fare and would have purchased a different flight if I would have known ahead of time."
Cons: "No wifi... with the amount you pay for the flight, seems insane you have to pay for wifi too"
Cons: "Plane change resulted in middle seat in far back instead of aisle originally."
Pros: "Upgraded me to a bulkhead seat to accommodate my 6ft 4 inch frame!"
Cons: "All good"
Pros: "Cheap fare"
Pros: "The morning cookie was good."
Cons: "It was dirty."
Pros: "No charging docks on plane as military duffle bag open with clothing hanging out on arrival ~ not sure if anything stolen but the threat is very real and it's unacceptable for military bags to be delivered in that manner"
Pros: "I was moved to business class after an ordeal but the extra room was nice."
Cons: "I came down in a wheel chair and noticed my ticket had me in an exit row. When I asked to be moved, the women behind the counter had an attitude. Many of the customer waiting to board noticed. Next she started boarding the plain and I had 3 people ask if I needed to be pushed down and they would help. She barked at us that someone was coming. Once inside I asked for help getting my plug into the outlet because I wasn't able to make it fit. The crew member told me to keep trying. Because I never could get it in, my computer and phone wouldn't work. So I figured I would purchase one of the entertaining units but none was offered. It made for a very long flight. When leaving the plane, the other crew members were very helpful and even the wheel chair attending me was a delight. I was on flight 1977 from Houston to Seattle on November 7th. I usually fly twice a month for business. After my ordeal, I will use other airlines."
Cons: "Showed up at airport w 2 15 yr olds traveling alone. We're told we needed to pay $150 each way. We were NOT told when tix were purchased. Accused of lying about the girls ages when we booked. Tix were booked and paid by two different parents and times. Agent relented and waived fee. At the gate we were again challenged and had to go thru it all again. No more United for us!"
Pros: "Prebording was helpful being disabled and having a service dog, crew was very helpful, and it was much more comfortable having the extra legroom as requested in advance and having it honored."
Cons: "I did not enjoy having to pay for even the most basic entertainment."
Cons: "Should load the plane from the back rather from the front. People in the back can sort their stuff while still be able to load people into the front."
Cons: "This flight was delayed for 1.5 hours which was not nice and it was a six hour flight and only could receive pretzels without paying for food."
Pros: "Crew was gracious, helpful, and courteous during a terrible and disruptive ordeal for passengers"
Cons: "Being stuck for nearly an hour sweating on a plane with no AC while mechanics were trouble shooting, only to find out that we had to exit the plane, and that it could not fly. Passengers had no idea what to do - whether another plane would be sent for us, whether United would reimburse our ticket if we arranged another flight on our own, etc. We were left to fend for ourselves. I had a wedding to get to with many pre-wedding events, starting this evening. So, I looked for another flight, found one, booked it, and went to United customer service to request reimbursement for my ticket. I was told that United had just learned that another plane was coming for us and would arrive in 30 minutes, at 8:10. (My original flight had been at 6:35). The other flight I had booked was at 10:30 pm. So, United customer service changed canceled my new booking and put me back to my original flight, now arriving at 8:10 and boarding at 8:50. The plane did arrive, but we did not board until 10:50 pm. My flight left at 11:02 pm. Bottom line is that my flight was delayed 4.5 hours. I missed an important event that I was supposed to host. I missed my only opportunity to see a dear friend (and guest of honor) - this is someone I have not seen in person for ten years and was the guest of honor at tonight's celebration that I was supposed to host and missed. Furthermire, I could not carry on a bag that I have carried on for years, and that would have easiky fit. Having to check my bag left me without my phone charger. Of course, the fact that we were 4.5 hours delayed meant that I ran out of power shortly into our long flight from Washington. to Seattle. And the food was awful - stale nuts, . ;, b:;"
Pros: "Polite staff"
Cons: "The boarding process was chaotic. Overhead bins were full, but flight attendants were not available to help people struggling to find a place for their baggage. They should've offered to gate check baggage"
Pros: "Flight crew was attentive and kind."
Cons: "We had to sit on the Tarmac for 20 minutes before taking off due to low cloud cover over Seattle."
Cons: "The delay ruined our evening and made the expense of a hotel for the night and babysitting moot because we might as well have flown the next morning. So much for seeing friends in Seattle on Thursday night. A 2 hour delay means we just get to sleep in an airport hotel for no reason."
Cons: "Boarded, then deboarded due to missing rivets, flight delayed nearly 4hrs, luggage claim took close to an hour"
Pros: "Aircraft, flight (except for late arrival at gate) and service"
Cons: "Pilot announced we would arrive early in Seattle. When we go to Seattle we waited 30 minutes for a gate and actually arrived late. When we got to baggage claim we had no claim area posted for our flight; another 15 minutes waiting to find out where our luggage would be"
Pros: "Everything listed above is accurate of the 1st flight. I had just as much leg room on the 2nd flight as the first with it being even more crowded. Doing well!"
Cons: "Nothing comes to mind that I would be willing to say anything about."
Pros: "Originally was planned to fly into Denver but the flight was delayed due to weather, they were able to re-route us through SFO earlier in the day with no headache. The original flight ended up cancelled and so we would have been delayed a day or 2. The ease of the switch was perfect and allowed to focus on our trip and not the travel. 5 stars."
Cons: "Delays caused missed connections in not directions and terrible rerouting plus lost luggage"
Pros: "The crew and staff were patient with so many situations out of their control. The Huston maintenance are on top of their game."
Cons: "1st plane was taken out of commission because there were loose/missing rivets from panels 2nd plane was taken out of commission because hot air was was coming through the vents and causing sensors to go off 3rd plane was taken put of commission because there was issues with cabin pressure. 4th plane had a row of oxygen masks down. The flight was delayed until a tech could come in and service it. The flight was further delayed because there was a missing receptacle in one of the lavatories."
Cons: "Seats, no signs indicating to dl app b4 flight. No charging station to charge personal devices if using to watch entertainment on a long flight"