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Pros: "Despite a departure delay due to necessity to off load some passengers due to nonfunctional seats we arrived 20 minutes early."
Cons: "The seats are too narrow, which I can tolerate for about an hour."

Pros: "Getting home 20 minutes earlier than scheduled"
Cons: "Pretzels are always stale"

Cons: "Airline valet checked luggage, deplaned us then had us wait as carry-on luggage was handed off one by one"

Pros: "just Ok for everything."

Pros: "Would I like everything"
Cons: "I like everything"

Pros: "Sears are comfortable and the entertainment is great as well."
Cons: "Not much to dislike."

Pros: "On time"
Cons: "entertainment did not work"

Cons: "The 20 minute wait before we could dock at the gate An annoying air vent making an intermittent noise... Something broken obviously"

Pros: "The ticketing staff in Lihue was excellent!"

Cons: "They lost our baggage and communication was terrible"

Pros: "Cheap. Easy. Got me to my destination"

Pros: "Friendly service"

Cons: "I still have not received my luggage"

Pros: "Nothing"
Cons: "Everything!"

Pros: "Price and schedule."
Cons: "Do not like how this or any airlines board passengers."

Pros: "Timeliness"
Cons: "Nothing"

Pros: "Everything!"
Cons: "Nothing!"

Cons: "bag got lost checking it at the gate in dtw, bag went to santa barbara, completely wrong airport. huge inconvenience"

Pros: "Tv in front of every seat, how far the seats reclined."

Cons: "Fat ads sitting next to me should have purchased 2 seats"

Pros: "I like that they have complimentary snacks"

Cons: "Small narrow seats"

Cons: "Turbulence was horrible That there is no internet"

Pros: "Kayak did not refund or have an option to exchange my ticket for a later time in the year."
Cons: "My tickets were 415.00 and I wanted to change the dates and couldn't since I bought from a third party I had to pay an extra 400."

Pros: "It was fine"

Pros: "All"

Pros: "Everything"

Pros: "Everybody was nice my ride was comfortable and they treat me with respect"
Cons: "I like everything"

Pros: "not beat up"
Cons: "people trying to get extra carry on on"

Cons: "I was told I had to check my duffle bag at the gate, that there was no room for it. When I dot to my dirty seat I found room for three of my bags in the overhead compartment."

Cons: "Broken down seat cushion ."

Pros: "The seats were very comfortable"
Cons: "Just wish the bag checked staff would've been more polite"

Cons: "The people were rude, the food was mediocre."

Cons: "Departure to late hard to get other fly conection ."

Pros: "Nothing"
Cons: "Uncomfortable. No entertainment."

Pros: "Not much"
Cons: "All flights delayed and missed last flight in Charlotte costing me my hotel in wilimington and had still waiting to get on itto purchase an additional room in Charlotte. Staff in no hurry to assist!!!!!"

Pros: "My back is probably even more worst than what it is ,I had poor back support...u had to sit up the wholetime and no pillows.Wish you all had reclining seats and a Lil pillow or something.Everytime I travel I'm never comfortable sleeping,if the trip is far."
Cons: "The seats,no cushion ,no pillows."

Pros: "We have no other complaints. It was all good."
Cons: "There was no air conditioner on the airplane . made it very uncomfortable ."

Cons: "They boarded group 1 all at once. I was group 2. They boarded all of us all at once. It was a cluster!. I haven't flew in 6 years. But when I did they boarded by so many rows. Not all at once . Boarding was horrible. It was like a cattle drive."

Pros: "Easy boarding, im about 6'3 so i was a bit uncomfortable being in the middle seat (not airlines fault) overall good first experience."
Cons: "Would have liked to be able to sit by my spouse being my first time on an airplane. Wasnt an option?"

Pros: "Cool TV roomy seats , friendly staff."

Pros: "Overall good.."
Cons: "Good............."

Pros: "Everyone was friendly and helpful"

Pros: "On time..."
Cons: "No phone charging at seats, no personal video in setback..."

Cons: "Equipment problems"

Pros: "I arrived safely at my destination on time. Airport was nice and clean in Reno."

Cons: "Missed it do to late take off"

Pros: "Everything from boarding to offloading went smoothly and orderly."

Pros: "On time, efficient"
Cons: "Hoping bag charge goes away."

Pros: "Cookies are delicious"
Cons: "I hate that United doesn’t let you get a boarding pass early if you don’t pay for for a bag. Hell, even Frontier lets you check in early. There was no one at the ticket counter till an hour before check in so I had to wait around outside security till I could get a boarding pass. It’s bullshit"

Pros: "love when they turn off the lights"
Cons: "annoying late notifications of gate changes"

Cons: "Seating very tight. Difficult to get in and out, or to get your things from under the seat."

Pros: "Comfort and space"

Pros: "They were effective at boarding"
Cons: "My display monitor didn’t work"

Pros: "Staff always amazing."
Cons: "Everything was good overall."

Pros: "nothing"

Pros: "Nice new interior"

Cons: "Immediately after all passengers were boarded United discovered the plane had to be replaced. We all had to deplane, wait an hour more for a new A320, and reboard. Also irritating that delays are posted at 15 minute intervals and then updated; so you have to keep updating friends & family via WiFi. If it's predicted to be an hour, say so."

Cons: "Delayed."

Pros: "Staff nice and efficient."
Cons: "No power outlets at the seats. Alaska Airlines have this and it is very important."

Pros: "Fantastic service! Much obliged for everything!"

Pros: "My attendants"
Cons: "No free food"

Pros: "That it only took 4 hours to get home for Washington"
Cons: "Plane was horrible personal mediocre."

Pros: "Covert belt to load the bags were not working hence 3 Hours delay which messed up all my plans."
Cons: "My whole plan for the with family was Affected."

Pros: "Small plane. Smooth. Loved it"
Cons: "space tight"

Pros: "No issue and on time"

Pros: "The staff was very nice."
Cons: "I purchased two tickets and we weren't given seats next to each other."

Pros: "On time"
Cons: "Boarding takes too long"

Cons: "Couldn't get the tv to turn off, was making me feel nauseous. Seats don't acutally lean back to a comfortable level."

Pros: "Everything was pleasant."

Pros: "Good service good snacks."

Pros: "Nothing."
Cons: "Staff."

Pros: "smooth ride in the air"
Cons: "-arrived in Phoenix 2 hours late -plane sat on the runway for an hour and a half before taking off. -my small carry suitcase had to be checked -bags took 45 min once we got to Phoenix"

Pros: "fast"
Cons: "n/a"

Pros: "On time , smooth flying, great service"

Pros: "WAS SO PACKED IN IT WAS DIFFICULT TO LIKE ANYTHING. Seats should come with a safety warning ."
Cons: "ROCK HARD THIN BACK SEATS. I am average size and had no room- large people next to me spilled over into my seat. I had aisle seat and space under seat was size of average laptop leaving no room for feet. This would be ok for an hour- three and a half is ridiculous."

Pros: "I felt comfortable. Staff was great."
Cons: "The cracker and cheese box. The snack wasn't worth the money."

Pros: "Everything was fine."

Cons: "Was so hot in the plane while we were stuck on runway ir was ridiculous. I was just sitting there literally sweating to the point my shirt was soaking wet."

Pros: "Everything was great expect for one thing."
Cons: "I was made to gate check my bag as I was boarding which was fine, yet they wouldn't let me move things around as I had lots of items in the putter pockets and my gloves got lost."

Cons: "It was a new plane but it was extremely uncomfortable. The chairs were so stiff."

Pros: "Everything was fine once I got on board the aircraft"
Cons: "Once again I had to see an agent to get a seat assignment on a 30 min layover. I though I got an upgraded seat but instead they gave me the wrong boarding pass. Same last name different first name so I had to wait till it got figured out and then be the last person to board so once again I couldn't find a place for my bag. Probably one of the worse flying experience I've had in a while"

Pros: "This was for my in-laws and they were very happy and great full for all the help"

Cons: "Rows 20 to the back of the plane didn't get a beverage. Slow moving attendant. I was thirsty."

Pros: "On time."

Pros: "Just happy to be home"
Cons: "That I asked to be put on an affiliate airline they didn't offer which was perfect because I was able to get home to get medical attention"

Pros: "Nothing"
Cons: "Everything. United made no apologies."

Pros: "Staff excellent"
Cons: "Everything else, space restrictive"

Pros: "I liked the boarding process. The staff were nice people too."
Cons: "The plane made a horribly alarming screeching sound before takeoff. WiFi was out. The snacks tasted like stale trail mix from a Fresno gas station."

Pros: "Nothing out of the common."
Cons: "WiFi never worked. And again... Uncomfortable."

Cons: "Food selection awful"

Pros: "Good service"

Pros: "Was impressed w the new plane"
Cons: "Overhead storage a little small"

Pros: "That's it was fast and organized"

Pros: "Kayak e mails on gate changes and such"
Cons: "N/a"

Pros: "The crew was awesome. I didn't have any food."
Cons: "I was very cramped. The 2 guys beside me were squished. The plane was 3 seats on both sides."

Cons: "Delayed departure, changed gate."

Pros: "As I had stated in the first part of the survey the crew members were again very friendly & helpful"
Cons: "I was surprised at how little space there was for a taller person & again the price's for the food & beverages I thought was very pricey for the average person."

Pros: "I got there on time"
Cons: "Why not have people board the plane based on sat number? Why this cattle call and stand in line like you're not going to get a seat? Everyone fighting for line position so they can get a place in the overhead bins? Stupid."