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I was expecting to fly in a Japanese airline because that what I bought, very disappointed finding out the change of airline without any explanation.

Excellent. There were setbacks, but it had nothing to do with the crew. Mostly, mechanical which delayed our flight.

It was so disappointed trip by unexpected company's fault delay. It had taken 3 hours delay for mechanical maintenance plus another 3 hours for bad weather.

SEA HND sector internet only worked for the last 2.5hrs of flight….. never had this kind of incident with other airlines

12 of the 14 hours were in the dark, all during daylight. Didn’t use my light because it disturbed other people it was illuminating. 14 hours sitting upright in a cramped space was horrible.

I’ve always had pleasant experiences with ANA and that has made me a loyal customer.

UA discouraged people to choose seat on economy class by charging about three times of another airlines. For example, ANA will charge USD60 to choose an aisle seat but UA is charging USD 219.

Roomy airlines. Friendly staff. Timely service. Temp was warm during the flight.

The food was terrible and totally inedible. If you are flying with ANA/United bring your own food it was a long flight to be hingry

I thought I bought the ticket directly through Kayak not a 3rd party

Delta is the best. It was all very easy and on time.

The cabin and bathroom experience was poor as the cabin and bathroom were dirty and showed signs of an older plane that had not been updated for Customer’s, comfort and health. There was gum on my seat when I arrived and dirt spots around the fan and light controls. The flight was almost entirely full, so there was no way I could be moved from my seat. Th bathroom had the peeling paint.

Wifi worked inconsistently; outlet to charge computer did not work.

Gate agent in LAS named Juliett should win an award for excellent customer service.

got ahead of the schedule, nothing else to like. crew management of boarding when overhead bag space was virtually gone in the midst of their priority zone 3 should have been better. but they absolutely did not care. ryanair crew is better than this!

Delta was really good about being transparent with why we were delayed it’s just that’s the plane was really old and outdated and a lot of the comfort and amenities we know Delta to have did not shine through

Crew was great. Friendly, calm, interesting, happy to be there. That makes a huge difference. Plane was very quiet. Also quite empty so I had three seats to sleep across

My sister and I paid to have our seats and have them next to each other. I heard one of the employees say to the other one that you shouldn’t have given away reserved seats away to other passengers, and so I guess that is what happened because I got the last most uncomfortable seat in the plane even though I paid to sit in the middle of the plane with my sister. Terrible Experience !!

We checked one bag. That was fast and the agent was fast and super nice. At the gate, boarding was fast and efficient. Flight was uneventful which was great because it was early in the morning and most folks were sleeping. Landing was great. Delta does a really good job of making the flying experience better all around considering you are sitting in such a small space on a plane for several hours.

I’ve been on this flight 4 times in the last year for work and the food never changes and always has my stomach upset by the end of the flight. The cold salad with dinner is never a fan favorite with my traveling team.

overall a very good travel experience - left on time, arrived early. Mostly a smooth flight. Polaris seats were excellent, very good service and nice food with options.

Great experience, boarding was fast and efficient, so much so that we arrived to Chicago very early

The seats were uncomfortable, as if the cushions haven't been switched out in many years. I felt like I was on an old bus. The food was delicious. thank you. Onboard entertainment, very limited. Unless you like violent movies. Why in the world would you have such severely violent movies on a plane? if you don't want to see such things, you don't have a choice. Have you considered that when choosing entertainment? Good god. Why would you have the Godfather? Or black women being brutally beaten with a club? Why in the hell would you put that kind of material on a plane? As for Kayak: Why when I ordered Qantas, was the plane on United?

Very comfortable flight, snacks and drinks were good, good communication from crew. Could have used a little more information on timing of boarding for group 5

I will never fly ANA again. They lost one of my large pieces of checked luggage, the heaviest one with the most valuable items in it, and they said they will not send me an email unless they can't find it, even though the paper they gave me to track the status of my lost luggage requires a code from an email they are supposed to send me so I can do baggage tracing. They claim to be an international airline, but they also insist on calling a Japanese telephone number to confirm where to send the lost baggage if they find it. It is impossible to find an actual contact email address for customer support on their website, and their AI chatbot is unhelpful, directing you to a webpage that says it is for contact information but does not have any actual email addresses or phone numbers listed on it. My seat in economy did not recline at all, even though I was not sitting in an exit row nor the very back row. I had to sit in the fully upright position for over ten hours of international travel. Awful experience overall.

Miserable. Active military on orders turned away from Lounge because not in uniform. This is completely contrary to United’s online lounge access policy. Sad that employees aren’t trained better. This is not the United Airlines my parents used to regularly fly with.

Both flights were fine. I wish there was a little more legroom, but we got to where we needed to be on time, the crew did their job, and that’s really all that matters. We’ll fly United again.

Crew was unhelpful in boarding. Did not help passengers board and store bags efficiently. Did not alleviate tensions as passengers had to stow bags then return forward to seats. Baggage rules are unreasonable. Will fly southwest next time

On time from BWI to IAH but delayed over an hour from IAH to AUS without reason.

The overall service, quality, and price-point value for USA domestic flights is quite poor. If there were other options, I would take them.

I’m not Asian. That was just the only type of food available. If you’re traveling from the Americas to Asia, there should be at least two options.

Flight attendants had an attitude with everyone, not sure they should be working with customer service if they cannot show a pleasant attitude. Underwhelming, to say the least. The food was awful, and nothing could be purchased from Toronto to Tokyo. Do better, Air Canada.

Thai Airways was exceptional in all ways. Business class was very comfortable. Service by the staff was very genuine and caring. Every need address quickly.

From Tokyo to Toronto, the entertainment system in my seat was malfunction. I could not watch any movies nor knowing the map of the trip.

The whole trip was awesome. Am actually booking another flight to Arizona the end of November....flight was on time. Crew were awesome...

Better seats and more overhead space. The plane was tiny.

Multiple Delays for about 4hours. That is simply unacceptable and ridiculous

This didn’t apply to me but some travellers might like to know. On Air Canada flights using a small plane (Bombadier 200) the size of carry on luggage is reduced. I saw several travellers with normal size carryons have to pay extra because the bags were too big.

Sat beside someone large and damp who raised the seat partition and who sat partially on my seat. Thank God it was not a long flight

Staff was very good. The food was terrible and entertainment was very poor. The airline had a very very basic feel. The take off was delayed by 7 hours. I would really not want to fly air Canada again. BUT, the staff was very good.

I liked the fact that I was able to choose different food than typical all-in-one or two options. The refreshments kept coming so I really did not sleep & I am adjusting time different much better than the past experiences. I like the variety of movies & shows that I was able to watch.

The flight left without us even though we were on the ground in Dallas, and American Airlines wasn't helpful or available to rebook us on another flight.

The flight crew was good. I was delayed almost 3 hours and missed my connection, had to rebook and they lost my luggage

Flight was very delayed. That made me lose the next flight. Rebooked for 23 hours later without any compensation and using a worse airline. I did not expect that from AA. Disappointing.

With a 24 hour delay, the Flight stared off rough. They had a nationwide IT Outage but communications to Passengers was very bad. Ground Staff and Ticket Agents were extremely rude and unhelpful. Perhaps they should take ground training from DL or Qatar. The food was horrible. Seafood was mixed with Bacon. Those two don’t have any space for Jewish or Muslim Faith Customers. The Airline needs new management.

Crew were professional and kind. The flight was smooth. But... The internet, which we paid 35 dollars for, did not work for most of the flight. This made providing media for our child an uncomfortable hassle.

I would like a refund for the extra cost the seat I paid for. An oversized person sat next to me and I couldn’t fit on my seat and had to move to another seat.

Kayak boarding information contained inaccuracies that would have not existed if booked directly with American. Paid for preferential boarding, was last to board.

great experience. minimal lines at BWI. at DFW they got a long haul 787 boarded in 30 minutes

Late arrival flight arrived in BWI and I missed connecting flight in CLT to mobile. I had to wait 6.5 hours for next flight.