Find cheap flights from Baltimore to Taiwan

Pros: "I like the spirit of Christmas in some of the staff."
Cons: "Board people by section instead of a madsive line."

Pros: "One of the JAL ground crew was fantastic at Narita airport. I didn’t have enough time to get on my next flight. She provided me full assistance to take me to the connecting flight gate on time."
Cons: "Several flight attendants gave me wrong drinks."

Cons: "Good space with large seats. Good food and service."

Cons: "Good"

Pros: "The crews were very kind and helpful."

Pros: "Soo Much Food! Crew was very polite and helpful."
Cons: "They didn’t offer a vegetarian meal option in flight, but there was enough sides that it didn’t really matter."

Pros: "Everything, the service and the food is great."
Cons: "Keep it up"

Pros: "Crew was courteous. Flight in general was uneventful which is a good thing."
Cons: "Nothing to criticize. Flight experience was good but not exordinary."

Cons: "Be able to select seats online within 24hours of flight for free"

Cons: "Food was awful. Huge hassle having to clear immigration pick up bags and check in again in Shanghai."

Pros: "Very respe tful staff."
Cons: "Dirty restrooms."

Pros: "The flight attendant and staff was extremely nice and accommodating. Japan airport is updated with excellent facility and flight transferring was easy."

Pros: "I wish all long haul flights were like this. Very clean and well maintained cabin space, good quality food, very attentive, helpful and polite cabin crew. Never thought I’d be able to say this, but the 14 hour flight with two young children in economy was a really enjoyable experience with JAL!"
Cons: "Really no complaints"

Cons: "Tickets were in the wrong name and the company that issued them refused to fix the problem. I ended up buying a second ticket directly from the airlines."

Pros: "Food and beverages were served promptly. Moreover there were several rounds of coffee and tea service so that I never went thirsty. My economy seating was still given first class service."

Cons: "seat was uncomfortable (cushion very hard)"

Pros: "Was fed a meal and snacks/drinks for this connecting 3 hour flight in economy. Hard to sleep in the economy seats, But with a blanket and thick clothes it would be better! Japan Airlines crew extremely nice!"

Pros: "The flight from Chicago to Tokyo was delayed, which made me worried that I would miss the connection to Taipei. I was very happy to discover that an airline staff person was waiting for me when I got off the plane, having already changed me to another Taipei flight. She explained things and guided me to the right place. She was able to walk amazingly fast for a woman wearing high heels!"

Pros: "Crew was great, just like Japanese specific hospitality. Crew clean up toilet and keep refilling toilet supply. Airplane was nice and clean. Entertainment equipment was up to date."
Cons: "I could not log in in JAL website using mileage account. They said it has been maintanance mode for a while and could not tell when it would be completed. I tried a month later but the problem was not solved. They foward any problems and inquiries to reservation center but calling the number won't find anyone to talk. Always they put me on hold for hours and never reached anyone. I have food allergy and tried to request for special meals but the option was not there under my eticket number as described in their website. They say the option may not be available because I purchased my ticket from 3rd party, not from JAL or it was code share flight. Very inconvenient. I had to skip 2 meals out of 3in leaving for Japan. I got very hungry at the end of the flight...."

Pros: "Lots of legroom"
Cons: "No complaints I was pleased"

Pros: "Our flight was delayed due to lightning strike on arriving flight, we were transferred to non stop EVA Airline so we can get home and not need a connecting flight in Japan. JAL did all these arrangements without us requesting it. They also were very polite and got our luggage in time to be on the flight with us. JAL is truly a top airline in the world."
Cons: "None"

Pros: "That I probably won’t have to deal with AA for a while."
Cons: "The boarding process was a joke. No seat assignments until the last second. The front desk personnel would not help us with a seat assignment and said they were “working on it”. I sat down with my wife in the waiting area and observed the front desk personnel joking around with each other for the next 45 minutes before the flight. Very unprofessional and not helpful. Not a good way to represent your airline."

Pros: "The staff are very friendly and accommodating. The food is superb. Although, our trip is long it doesn't seem like because of the great service."
Cons: "None"

Pros: "Excelent good service.Staff are friendly."
Cons: "Almost i like everything"

Pros: "Awefull I did get to use my ticket"
Cons: "Japan could have helped me change my name in my reservation to match my passport"

Cons: "The dinner meal was not what I requested. A roll with breakfast would have helped. The shrimp was good what was under them was not so good. We had to wait tell last minute to sit together."

Pros: "JAL has always provided exceptional value for money and top notch service."
Cons: "Have taken several JAL flight the last 1 year and this flight was significantly worse than the last few. Especially the meals."

Pros: "Met a very nice Taiwanese sitting next to me. We spoke the entire trip."

Pros: "I am looking forwards to using them again! I paid more using this airline than their competitors. But after completing my trip I will have to say it was well worth it and will using them again."

Pros: "The food was good. Seats were as comfortable as any flight is."
Cons: "There were no diet soft drinks available on the flight."

Pros: "Very warm attendants Excellent food for the price paid Highly professional crew Efficient boarding and ontime takeoff"

Pros: "Superior service in a great and spacious plane."
Cons: "Seats are a bit flat and shallow, besides that it was awesome!"

Pros: "We were numb from a long flight over the ocean. Pleasant flight with helpful crew, and it helped that some of them knew English."

Pros: "The flight attendants are quick in services and with great manner. Cabin foods are generous, filled with variety and tasting the best among various international airlines that I have experienced between LAX and Taipei, Taiwan in the past ten years. The seat belt on light and bell were kept at minimal, in contrast to other airlines like EVA, China Airlines, Korean Airlines and United Airlines."

Pros: "Arrived on time"
Cons: "Slow check in at the airport"

Pros: "JAL has customer service that no other airline comes close to."
Cons: "Nothing, JAL is perfect. I mean it"

Cons: "Food"

Pros: "It was a good price. I always like JAL flights that provide much better service than American companies. The Japanese staff are EXCELLENT! My flight was delayed from Montreal, but when I arrived Chicago, the JAL crew was waiting to take me to the next terminal!! (This never happens for American airline companies!!)"
Cons: "The food is getting terrible. They had better food a year ago."

Pros: "Excellent custumer service including cabin attendants' attentiveness and pilot's warnings of turbulence. Great in-flight entertainment. I liked the special touches such as the small snack and water bar available throughout the flight, and the breakfast Kumamon special. Clean bathrooms are very very appreciated."
Cons: "The only bad experience was when we were boarding, and I asked whether I could take a newspaper and the business class flight attendant snidely said that it was only for business class. I understand the comment, but her expression and tone were unnecessary."

Pros: "Crew was friendly. Economy seats were far more generous than AA. Premium Economy was a great value! I will look to travel JAL over AA more in the future."

Pros: "Attendants were very supportive. Food was very good."
Cons: "Restroom smelled bad"

Pros: "They were super considerate the entire flight."

Pros: "Great flight attendants"
Cons: "Japanese food not great"

Cons: "All passengers were onboard but the captain said that we need to go out and change to another airplane at different gate too (note: the changes made after passengers on board)"

Cons: "My flight was cancelled from Narita to Hong Kong and they put me up in a small unclean room. I was very disappointed with their service."

Pros: "The service was exceptional, friendly and polite. Food was good and entertainment selection was awesome."

Pros: "As always on JAL 787-8 long haul flights, the crew was very courteous, entertainment was varied, food was alright and seats were better than some."
Cons: "The JAL first-generation 787s don't provide the great legroom that newer planes do, but is still infinitely better than older 767s and 747s."

Pros: "Cathay and JAL Provided excellent customer service throughout the the flight. Everyone did an excellent job and went out of their way to make sure I made flights and had what I needed."

Cons: "The DC China Embassy web site clearly states that a valid APEC Business Card can be used in lieu of a Chinese visa. In spite of this I was denied boarding by JAL. It turns out the system is not fully in place, and eventually I was issued a 10 year multiple entry visa by way of apology. JAL did not waive cancellation fee, and I suffered considerable economic damages."

Pros: "The crew was great. I experienced great hospitality."
Cons: "The quality of meal."

Pros: "The seat was great."
Cons: "Overall, it was a great experience. Boarding is very fast compared to US airlines."

Pros: "Entire crew members, food, hospitality & aircraft."
Cons: "I am diabetic patient & I couldn’t get my aisle seat so, I had to wake up my both side passenger too often. Missing my Hindi movies."

Cons: "Old Aircraft Interior, could be more comfortable"

Pros: "Their friendliness And care for the passengers"
Cons: "i can not think of anything."

Pros: "The crew was attentive and continuously coming around with beverages to ensure everyone is hydrated. Excellent service"
Cons: "Seats are cramped and small"

Pros: "The cabin crew was great in services"
Cons: "Priority not thought"

Pros: "A taste of Japan food."
Cons: "None"

Pros: "Staff were very helpful and the food was good."
Cons: "The place where we at, the aircon/ fan is not working, my husband and I tried but still not working, uncomfortable feeling for a long trip , prior to this we had a long walk to find our gate number because it's in the new building. Our plane delayed so we arrived late at Tokyo causing to missed our plane connection then the crew helped us( very accommodating) for our transfer from Narita international airport to Haneda International airport with Limo bus, 1 & 1/2 hour ride with our luggages and waited for 8 hrs to be on board in a different airline."

Pros: "The food and the very friendly and courteous flight attendants."

Pros: "comfortable seats"
Cons: "I didn’t get seat together w husband on both flights. No snacks even peanuts provided."

Pros: "Prepackaged sandwiches were so so. Crew were friendly and helpful. Leg room was pretty good. Bathroom had a lot of amenities."
Cons: "The seats are kind of flat."

Pros: "Good service"
Cons: "baggage was broken."

Pros: "The quality of your aircraft. Clean, modern, plenty of leg room."
Cons: "The "meal" served about 1.5 hours after takeoff was just a very light snack. Nothing substantial. Could have been more food."

Pros: "After some considerable panic at losing my long confirmed seat assignment as a result of weather problems in Tokyo, the doors ended up closing with at least 20 empty seats in coach. (Boeing 777-300)"
Cons: "Although it is served with care, the food on ANA (in coach) ends up being a bit too Japanese. I understand this carrier needs to cater to a broad cultural and geographic audience, but I think they make it too complicated. Giving meal service a decidedly Japanese angle results in main courses that are mush, and sides that are OK. Good yogurt, decent fruit, delicately prepared salads, delicious cookies and hagen daz are pretty simple and make the meals fun. (especially since chop sticks are always included), but the ovens turn the main courses into a stinky and kinda nasty thing. I wish they would simplify."

Pros: "- Airfare Price - Ease of Checking In - Friendliness of Staffs - Aircraft is clean"
Cons: "- Entertainment options were limited - Food choices limited as well - Seats are a bit stiff and small"

Pros: "It was short."
Cons: "Two key issues: 1. Split up seating 2. Required to pick up and check baggage with limited time due to customs check. 1. They split up all four of our seats (despite booking more than 30 days in advance). Our seven (7) year old daughter was by her self. So was our fifteen (15) year old son. When we addressed it to baggage check (part of major issue number 2), they put two seats together, across an aisle, with both children in them. We obviously just sat one of the adults with the seven year old. This was not just us. SEVERAL families had children seated alone and spread all over the plane. ANA needs to require grouped seating for children under thirteen (13) years old with an adult. 2. Tokyo Haneda is the only airport I can think of where I have to pick up and check baggage again just to clear customs. The flights were 1 hour and 45 minutes apart. With nearly an hour dedicated to getting baggage claimed and getting through customs, we barely had time to fix two of our split seats (see issue 1) and rush via a free bus route that took 6 minutes (luckily we were first stop) to get us to domestic terminal 2. We were then lucky again because we made it through security quickly and our gate happened to be right next to the security check we chose. Another side piece: Haneda Domestic Terminal 2 has four security check areas (A-D). We saw no identifying marks indicating which were closest to which gate. Our bags have already been through a bag check process. Feel free to run them through security scans. Don’t make us wait to collect them just to walk them through the customs desk and check them again."

Pros: "Overall experience was excellent. Seating as spacious in economy as I have had in some airlines' premium economy. Food was fresh and quite tasty although nothing to rave about. The staff are always a delight on ANA."
Cons: "The Hollywood entertainment options were limited and not very interesting."

Pros: "The crew has always been so polite, they seem like they are actually having a good time :) The planes have always been clean, and I've never seen a fellow passenger complaining."
Cons: "While I've always had plenty to eat, I'm not always familiar with some offerings...but that's on me."

Cons: "More of an movie selection. Maybe up date movie ever 2-3 weeks as they become available for the company"

Cons: "The check-in at LAX. They form 2 different lines for Economy. The 1st line was lined with the people arriving first. Then the 2nd line started to fill later. But when the ANA agents came out, they have no clue and serve the line of the people arriving later. Should know what they are doing. Either just 1 line, or if 2 lines, should ask which line come first"

Pros: "Ease of boarding; large overhead bins; relatively comfortable seats"
Cons: "Packed plane - every seat taken"

Pros: "Crew are nice, helpful and polite"
Cons: "Airport problems turned it into a very long flight. We circled around Narita for hours"

Pros: "The flight was very well organized and the plane left on time and arrived exactly on time. The service was excellent even though the plane was close to full."
Cons: "Nothing"

Cons: "Width of the seat for me was bit tight when in a flat bed position."

Pros: "Great airline!"
Cons: "some of the gates can be long walk"

Pros: "Great service"
Cons: "Film selection is ok."

Pros: "There were very entertaining channels availabe. Very few in English and non in my native language i.e. Urdu."
Cons: "The food. Though it's Halal but very poor quality you should have to improve it."

Pros: "Sleeper seats, food and service"

Pros: "Good food and service"
Cons: "Delay too much time"

Pros: "Great food on ANA flight from Malaysia to Tokyo."

Pros: "stewards very polite"
Cons: "seats uncomfortable"

Pros: "Great service and great food"
Cons: "No complaints from me"

Pros: "Crew and service was awesome"
Cons: "Not enough choices of entertainment"

Cons: "Very nice services"

Pros: "leg room!"

Pros: "Very pleasant. I upgraded to economy plus so that was a bonus."

Cons: "They refused to board because the united dis not allocate the flight date and ANA check in counter did not help to coordinate."

Pros: "Good staff, good service, good entertainment"
Cons: "Although my partner and I bought our tickets together and booked them almost 9 months in advance, we were not seated together, which made the flight more difficult and uncomfortable."

Pros: "Service was amazing."
Cons: "Nothing."

Pros: "ANA staff are generally well trained (but are you really allowed to land with your laptop open on your lap as some people were?) ... good service overall, good movie selection, food varies from OK but boring to very good indeed ."
Cons: "Both meal A and B selections would have caused problems for people with shellfish allergies. One was a seafood doria so they have me the other meal. The other had a sauce with seafood extract in the ingredients. I can read Japanese so didn't eat it, but there wasn't any English information on it."

Pros: "Clean cabin. Courteous and friendly attendants. Inflight amenities were excellent. Meals were perfectly portioned and delicious!!!"
Cons: "N/A"

Pros: "I appreciated the fact that mostly everyone is bilingual there. It helped tremendously because I don't know Japanese."

Pros: "Nice new plane"
Cons: "Delayed boarding"

Pros: "The crew"
Cons: "No food available only drinks"

Pros: "ANA food and service is awesome"

Pros: "Great movies!!"
Cons: "Terrible seats- difficult to find s confirtsble position."

Pros: "Great service, I'd definitely fly again."

Cons: "Tokyo to delhi flight seat does not recline all way as compare with Tokyo to San Jose flight."

Pros: "overall clean and comfortable, service is great"

Cons: "Nothing really: standard AA service"

Pros: "Nothing. Crew on all four flights were rude."
Cons: "The flight attendant could have gone and gotten my meds or let me get my meds that I left at the at the gate"

Cons: "Every seat sold. No social distancing. Mask rule not enforced."

Pros: "Flight was super short."
Cons: "Flight attendant stated that phones couldn’t be used for the duration of the flight; even in airplane mode The gate and terminal changed at least 5 separate times before boarding."

Cons: "Ask the ticket agent and flight attendants about changing seats and they weren’t helpful. Also their response was abrasive. Didn’t appreciate it!"

Pros: "Travel is becoming a pain ... what’s new?"
Cons: "Just the way travel has become —loathsome"

Cons: "My inflight entertainment wouldnt work."

Cons: "Lots of delays and sometimes confusing communications from the airlines about departure times."

Pros: "Uneventful"
Cons: "On time departure"

Pros: "Nothing"
Cons: "You were late per usual. I wouldn’t have a job if I operated like you. It would be nice if there was some accountability"

Cons: "Larger plane. Had to crouch all the way to my seat. Seat was comfortable enough."

Cons: "British Airways but the flights were operated by American Airlines who I've always had terrible experiences with. This was no different. TOTAL NIGHTMARE"

Pros: "Service was American average. Not necessarily a good thing, but it could have been worse."
Cons: "Seats with more leg room required for people over 6' tall."

Pros: "Everything"
Cons: "Excellent"

Pros: "It s american!"

Pros: "The only good thing on that plane was the crew. We where grounded in board for three hours because of a water leak in the kitchen... My seat had a hole were the ashtray used to be filled with garbage, the tray was filthy when I pulled it open, the overhead light didn't work"

Pros: "It was ok. Got there safe and sound. That's what counts."
Cons: "N/A"

Pros: "Once we boarded in philly"
Cons: "The amount of time on the ground"

Cons: "British Airways moved us to American Airlines. AA canceled the flight like two hours before the flight was scheduled to leave Baltimore to Philly. Never received any information from either British Airways or American Airlines.i was able to ctahc the second leg of the trip by driving to Philly Airport."

Pros: "Flight was on time and not cancelled."
Cons: "AA does not consider USPHS Officers as military despite beer mg defines as such in the Servicemember Civil Relief Act. All to make a dollar."

Pros: "Our first upgrade to 1st class since I stopped working for IBM in 2009!"

Pros: "Nothing"
Cons: "The fact that luckily we checked the night before and had to drive to philly to catch flight"

Pros: "The inflight wifi and entertainment was ok"
Cons: "Inconsistent gate staff. Happened twice to. Me in the recent trip where a multi flight journey the first leg my luggage was fine to get in board, the second flight it was tagged as too big. I've seen massive pieces of luggage go through no problem and then a random person is stopped to have their bags checked in."

Pros: "Great and safe"

Cons: "Lost the flight because of TSA who didn’t care I was missing the flight and gate personnel who didn’t allow me to get on board while the jet was still there. A nightmare and my luggages are still somewhere..."

Pros: "Nothing special"
Cons: "BWI check-in crew is not friendly, not related to Japan Airline."

Pros: "Not a thing plans got changed I had back surgery"
Cons: "That my plans got changed"

Pros: "Boarding was fast and smooth. The flight was great, seat was comfortable."

Cons: "For some reason they changed my seat."

Pros: "Wonderful flight. arrived 15 minutes early. crew pleasant."
Cons: "Nothing"

Cons: "Inadequate overhead baggage space."

Pros: "The crew were wonderful! Everyone was polite and accommodating. The entertainment available was on point. The food was both tasty and offered often."
Cons: "The seat were ok. There was not enough legroom, but honestly no airline has enough unless its business of first class. The Wi-Fi availability was misleading, though it did not advertise that it was free."

Pros: "Comfortable and smooth"
Cons: "N/A"

Cons: "Wifi was spotty at best. No charging options"

Cons: "Flight was cancelled and we were never notified!"

Cons: "Nothing"

Pros: "Puntuality in both fly's"

Cons: "Plane was delayed due to a mechanical in Charlotte (Old USAir Airbus) then ground stop due to weather after it finally got to Baltimore. Loaded us up and then deplaned us. They brought out water and sodas while we waited. Then reboarded and got into Charlotte about three hours late. Lots of very unhappy people. They passed out 800 numbers to rebook. A lot of people missed connections."

Pros: "Wonderful"
Cons: "Great"

Pros: "Crew was as communicative as possible about the delay process. Answered questions and suggested solutions for travelers who were affected by the delay."
Cons: "The maintenance crew delayed the flight by over an hour because they were not able to get a technician to the plane until an hour after the scheduled takeoff time."

Pros: "I didn't fly through Charlotte on my way home. I went through Philadelphia which was shorter."

Pros: "Nothing"
Cons: "Everything"

Pros: "Everything was perfect."
Cons: "."

Pros: "Nothing"
Cons: "The worst airline. Poor customer setvice and every single fligt was delayed and they offered nothing."

Pros: "The flight was cancelled and they refused to pay for my hotel and food. They finally paid for the hotel but not food."

Pros: "Flight was fine"
Cons: "Gate in Miami wasn't ready and we sat for 45 minutes until they opened a gate for us to deplane. Ridiculous."

Pros: "All"

Cons: "The first leg was cancelled and no one maee me aware of this and no additioaal flights were placed for this leg of the flight.. Kayak said it is British Airways fault and of course BA stated it was Kayak's fault. I donkt think i will be using Kayak anymore, becuase of the way this matter was dealt. I am also planning to contact bebber businness bureau for this as well."

Cons: "Diverted to OKC due to weather in Dallas, missed connecting flight and they couldn't get us on the last flight out"

Pros: "I'm completely satisfied"

Pros: "Quick boarding"

Cons: "flight delayed by several hours"

Pros: "Everything was great. From food to entertainment was great."
Cons: "Nothing"

Pros: "compliance in the boarding"
Cons: "in general the male flight attendant was very disinterested in resolving nonconformities such as that the light of the chair did not turn on or request for support in completing Customs form and uncomfortable seat"

Pros: "Crew is very friendly and helpful. Leg space is bigger than other flights."
Cons: "Food is not as good as before. I could smell the restroom from my seat (41H). Hopefully Air Canada flights can depart and arrive on time."

Pros: "The stewardess was top-notch, professional and friendly"

Pros: "They did feed us and provided cover and small pillow"
Cons: "every thing including service is minimum."

Pros: "Entertainment"
Cons: "Steward. & meals"

Pros: "Seats were comfortable. Food was OK."

Pros: "We arrived safely"

Pros: "Great crew and smooth flight. Boarding is a bit stressful because storage is eaten up quickly by other passengers. Great movie selection and decent food. Thank you!"

Pros: "Flight late seats have no leg room it’s what one pays for for rouge flights though"

Cons: "Flight was delayed for 3 and half hours."

Pros: "Flight attendants were courteous"
Cons: "We have to buy our own food"

Pros: "everything"
Cons: "no entertainment"

Cons: "Didn't board as I missed the connection."

Cons: "No vegetarian options"

Pros: "Great timing of flights to arrive in afternoon. Also liked flying on the 787. Service was great as there was always someone checking to see that you were comfortable."

Pros: "Friendly crew"
Cons: "Cramped seats"

Pros: "Food, service, seat (Business class), aircraft"
Cons: "No internet connection"

Cons: "We were walking towards our seats near the end of the aircraft when this flight attendant stopped us from loading our hand luggage in the overhead bins. She made us stuff them under the seats in front of us. There was space im the overhead bin, but there was a bunch of stuff that belonged to the cabin crew. Rude."

Pros: "The young kids really enjoyed the multi-player video games that were offered on the plane. The windows were really cool too! The amount of light/color coming from the windows were adjustable with the press of a button. It was the first flight for the younger kids, and they loved it!"

Pros: "Nice to see some older flight crew members."
Cons: "First meal was frozen. Bread, veggies and brownie cake were frozen while the chicken and rice wasn't appetizing. Flight crew should be more aware of the first row seats when pushing their food carts down and now bumping into passengers tvset."

Pros: "There was good food and entertainment"
Cons: "I'd like better vegetarian options for food though"

Cons: "I don't have any complain about the flight. It was average or a little above average. I just couldn't sleep well probably because the head rest is too high or what. But I'm 5 feet 7. The pillow can be improved as well (firmer)."

Pros: "Difficult to find employees in the Toronto airport. Security needed to help me locate someone after my plane was delayed causing me to miss my connection. On the way back had a delay again lucky if was my final leg."

Pros: "Nothing stood out as being too great. I was too pissed off from the delay to really notice any good."
Cons: "We were delayed about 2.5 hours. Ridiculous."

Pros: "The plane was comfortable, the boarding easy, the flight pleasant, good views."
Cons: "Plane employees did not explain what the declaration card was meant to serve. I left mine on the plane by mistake, partly due to complete ignorance of its purpose. Please either put the purpose on the card or have your flight staff explain what passengers will need the card for, once they get to the next inspection point. Don 't take this for granted!! The long walk from the point of deplaning to the center of Pearson Airport was unexpected."

Cons: "It was a much older plane than I'm used to, and a really long flight to have no entertainment options. Seats were more cramped than normal, and even numbered weird, it took me some time to find my seat. Overhead storage was very difficult to get into."

Pros: "The experience on the flight from san diego to Toronto was excellent from curb side there all the way to baggage claim in Toronto. The service by ground staff on both sides was excellent, The staff on board was helpful, efficient and very polite. In flight Entertainment was good too, unlike on the way to San Diego when the choice was so limited it was not worth my time to use it."

Pros: "The planes were as expected, nothing special.."
Cons: "Our flight was delayed, then delayed further with no explanation. No one knew if our connecting flight had left yet, no help in Toronto's confusing airport. TSA was more helpful than the Air Canada staff. Seemed like everyone had gone home for the night"

Pros: "On time."
Cons: "Food wasn't that good. No screen on back of seat to see progress of flight."

Pros: "wonderful plane"
Cons: "NO WIFI!!!"

Pros: "Superb experience all around....comfortable, clean, good entertainment, on-time, good food curteous crew!"
Cons: "Nothing- we will definitely travel with you again!"

Cons: "1. They loan out iPads for entertainment which you had to pay for because the plane was an older model and there were no individual tv screens available. This should be a free service with the amount of fare I paid for the trip. 2. Also on my way to Rome, flying air canada, too, my husband and i fell asleep and missed our meals. When I asked the crew for my meals they said "it's unsafe to give it to me anymore." But that's what refrigerators are for - to store food safely for passengers. I just don't buy their reasoning. It's just an excuse not to serve passengers. Needless to say my husband and I went hungry until they served breakfast. 3. From LA to Toronto & Montreal back to LA, was a 4-6 hr flight where they don't feed you or give you blankets. When I asked why blankets are not available, the crew said, "because that's all what we'll be doing is handing out blanket." The crew should realize that providing comfort for their passengers is a huge part of their service they should provide. This was my first time flying with air canada and I was very disappointed. Air Canada will definitely not be on my top airlines to fly next time."

Cons: "My boyfriend and I were flying from Toronto to Salt Lake City, we didn't pay for assigned seating (because who really wants to dish out extra money for something as silly as that?) and thought that it just meant that we still had seats on the plane and they just might not be next to each other which was fine. We did online check in and having our tickets sent to our phones (his worked fine and mine never came through, yes, we triple checked to make sure my phone number and everything was correct). Both of our tickets ended up saying the seat was GTE so when we got to the terminal (two hours early) the moment an employee was behind the counter we went up to talk to them and they said that we would get a seat on the flight and that it wouldn't be a problem at all for us to sit together. Right before they start boarding an announcement is made that the flight was overbooked (by 8 people!) and they were asking if anyone would be willing to give up their seat and receive compensation (no one would). So, all 8 of us had to go up to the same snarky man who had told us that we WOULD be getting seats and have him explain to us that the next flight isn't until tomorrow and we had to go to the Air Canada customer service desk to get the flight plan figured out. We had to wait 2 hours in line just to talk to someone who tried to make Air Canada out to be the victims (how dare we not want to pay $40 for a seat and because of our frugality poor Air Canada now has to compensate us for the inconvenience AND get us new plane tickets, we should feel so bad for them because they are now losing money). We had to wait for about 40 minutes with this lady because she was either new or not competent enough to figure out how to get us new tickets with Delta (guess why Delta? because Air Canada had already overbooked the flight out for the next day too! Looks like they'll be losing some more money). Oh yeah, she also scolded my boyfriend for having his plane ticket on his phone, because it inconvienenced her. That lady finally left and we finally got help from someone who actually knows what decent customer service is (shout out to Michelle Khan at Air Canada). She was really nice and understanding and was actually able to go through the process of getting us tickets and in a timely manner. She explained that while it is a complete joke, by law flights are allowed to overbook their flights by up to 10% of seats available on the flight. We could understand overbooking by a couple, but really, 8? Never fly with Air Canada."

Pros: "Short flight"
Cons: "Felt like spam in a can."

Pros: "Got to spend the night in Toronto unexpectedly."
Cons: "Due to Air Canada's I missed my flight to Amsterdam. I missed out on a day of sightseeing and having fun and Amsterdam instead I spent a day in Toronto. I was able to get on a flight 24 hours later. This missing connection happens routinely with Air Canada, for some reason they have not managed to fix the error."

Cons: "No snack."

Pros: "i didn't like anything about this flight"
Cons: "The flight was over an hour delayed and everything else since boarding was a mess. It was hard for the fly hostess to keep her calm and we knew she was stressed, as much as many passengers who lost their connection or who had really tied ones. I noticed also that it wasn't the only flight delayed so I am not sure if this is usual with Air Canada."

Pros: "The staff was very friendly and extremely accommodating."
Cons: "There could have been a bit more on the entertainment selection side."

Cons: "Flight was delayed for over 4 hours due to Air Canada fault, no crew at the gate to provide updates, forced to gate check all carryons, missed connection AND rebooked connection. Canada was lovely, too bad I can't say the same about Air Canada."

Cons: "Seating is too tight"

Pros: "The crew at the gate and onboard were exceptional! At the gate they made sure I could get on this flight even though the computer auto booked me for 2 days later."
Cons: "My bags didn't make it on the flight because of a close connection. Then I was rebooked on a flight 2 days later. This is unacceptable. I was expected to stay in Toronto for two days."

Pros: "Fast"

Pros: "Good entertainment and descent food"
Cons: "they changed our time flight so now I'm stuck in LA for the night because I missed my connecting flight. When I tried to resolve these with two different attendants, they were so rude and arrogant, specially Sue from Vancouver. Upon arrival to LA, our bag was roughed handled. Had to make a claim."

Cons: "Food"

Cons: "We were delayed because the plane was late from Toronto, and were told this when we all began to check in up front. When the staff finally did come to the desk at the gate, they still maintained (and rather rudely to some of the other passengers) that the plane would be there by 7-- turns out the plane got there about 7:30, rebooking flights that were going to be missed was like pulling teeth for some of the passengers, and we took off about 8 (1 hr 40 mins late)."

Pros: "Great Customer Service"

Cons: "Baggage claim at final destination was a complete mess. I went straight to the baggage claim area after our flight and never saw any baggage come out at the designated carousel. Checked with the baggage office and they apparently don't work with Air Canada and sent me to their check in desk where no one was available. Customer service was only able to fill out a form listing me as missing my baggage and tell me to head home. Had to return to pick up my luggage the next day, but the Air Canada manager couldn't even tell me if the baggage would have gone to the baggage claim carousel or to the check in desk, because it seems they have no established protocol. With it being such a small flight (only around 10-15 of us total on the plane), it seems like a brief announcement of where our luggage would be could have saved people headaches. Being small seems to be an issue where the airline itself doesn't have any real established protocols or a substantial presence in the Columbus airport at least. So overall, not impressed with the management when checking in or out in the actual airport."

Cons: "Basic Economy options for carry-on confusing/not clear. Surprise charge of $110.00 once we got to the airport. Airline specified on website that a full sized carry on was not allowed. We were under the impression that meant a personal item (second personal item) was allowed as that is not a full sized carry-on. Confusing language! Airport personnel were entirely unforgiving. Basic Economy is a tactic to attract customer at low price but with substantially subpar options."

Pros: "On first and off first"
Cons: "For paying for a business ticket and to be offered a bag of potato chips is unacceptable though I did have a few alcohol drinks. Seats were also well worn."

Cons: "Seat was tight in the shoulders 3 wide for a grown man."

Pros: "nothing in particular"
Cons: "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"

Pros: "out stewardess only had 7 people on the flight so she spend time taking care of us. I'm not sure how things will go as this was the maiden flight.. but getting into watertown from BWI in 5.25 hours was really nice!"
Cons: "overall price. the flights to ORD from BWI was a little high. Having this airline advertise outside so that I could have flown cheaper to ORD and known about this connecting flight."

Cons: "When boarding staff where very rude specially a old lady that was supposedly helping passengers was very rude"

Pros: "The crew in first class was amazing. Friendly and helpful."
Cons: "Vegetarian food on first."

Pros: "good movies to choose from"
Cons: "slimline seats on a 12+ hour international flight are torture"

Cons: "outlets for each seat, more space, timely manner,"

Pros: "Seats are pretty comfortable - appreciate adjustable head rest, both side flaps and vertical movement. Staff very friendly, pilot communicated well."
Cons: "Staff to offer whole can of beverage."

Pros: "Nice crew, good take off and landing"
Cons: "We were an hr late taking off."

Pros: "Boarding was great"
Cons: "Inflight Services was horrific and my stuff was damaged in my luggage."

Cons: "United has always been good to me."

Pros: "The boarding process went quickly an smoothly and it was a pleasant shirt flight."
Cons: "The taxiing at Chicago took a long time"

Pros: "Pre-selected seats and in flight WiFi/entertainment"
Cons: "N/A"

Pros: "Crew"
Cons: "United intertainment app getting stuck on movies"

Cons: "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"

Pros: "Landed early, decent price"
Cons: "Not allowed to bring on carry on in basic economy which was not obvious at booking, seats very tight and little legroom"

Pros: "Short trip"
Cons: "Rude crew"

Pros: "My seat neighbors were friendly. I didn't take a look at the provided entertainment since I had had to wake up at three in the morning."
Cons: "As far as refreshments are concerned, I wish there was a bit more variety in the provided snacks, and the drinks cart came more often."

Pros: "Not a good wifi connection. Could not access wifi using my united mileage plus account. System wouldn't accept or recognize my account number and I was locked out of my own account. Also wanted to access both my laptop and cellphone email acct but was locked out. Very irritating. Unable to get the work done that I had scheduled."

Cons: "Yiu have ti pay for mivie or tv"

Cons: "At the plane door, the crew had me check a carry-on bag, saying they had no more room in the plane. When we got off the plane, others were pulling two and three items out of the overhead storage compartment."

Cons: "Didn't maker it to our destination."

Pros: "The flight attendants were courteous. Boarding was quick and seamless."
Cons: "The room was very tight and seems like we were shoved into a plane and into our seats if if we were cattle. Flight was as expected dull and uncomfortable."

Pros: "Both flight were delayed and I had to reschedule my flights and miss my arrangements."
Cons: "It looks like that there is no respect for Time ."

Pros: "Not much"
Cons: "Baltimore to SF was delayed 30 min too Service need to improve"

Cons: "United flights are always delayed!"

Pros: "I thank you for your excellent service!"
Cons: "Everything was very nice!"

Pros: "Movies on personal device"
Cons: "Food"

Cons: "When sitting straight up in the seat, my knees hit the seat in front of me. United seems to be making the space between each seat terribly close."

Cons: "Departure was delayed somewhere between 30-45 minutes."

Cons: "Employee deleted my reservation"

Cons: "Maintenance delay, asked attendant to have the gate wait for a few of us to board and she seemed more worried about me being in my seat during our 30 minute wait on the runway after a 15 minute delay"

Pros: "Horrible Nightmare"

Cons: "Delayed and got downgraded without refund of difference"

Pros: "My hubby enjoyed his trip...he said they were on time...will also give it a shot myself...thanks"

Cons: "Delayed twice. And even after landing had to wait almost 2 hours for taxing. Felt out of breath by the end."

Pros: "Good crew"
Cons: "The usual. - crowded, smelly"

Pros: "The aircraft was neat, clean and up to date. Boarding was well organized. Take off and landing was great."
Cons: "The service crew could have been more friendly."

Pros: "Crew was fantastic!"
Cons: "Nickel and diming on everything. Bring back free pillows/blankets at the very least."

Pros: "Loved it."

Pros: "It was non stop and got there earlier"
Cons: "Flying... just don't like flying"

Pros: "The accuracy"
Cons: "The chairs"

Pros: "the fact we could get tv & movies on our own devices and watch our own choices"
Cons: "Very hard to get it working, not enough choices. I don't watch "stupid comedy" or slasher stuff or news. I look for uplifting, "family" fare. Couldn't get Creed to play, tried on 3 flights"

Cons: "Nothing"

Pros: "The strudel was amazing"
Cons: "There was only one strudel"

Pros: "Both flights were early! Boarding was easy"
Cons: "No complaints"

Pros: "Nothing"
Cons: "I hated everything"

Cons: "Seat did not recline Very very bumpy landing made everyone queasy"