It really sad to know on a 5 and a half hour flight they only offer coffee tea or soda ☹☹ . Never knew about the changes in purchasing a meal or snack..
Should have been informed somewhere about the changes in purchasing a meal.
That we eventually got a flight home.
Being stuck in Boston and Ottawa for 2 extra days and adding around $1200 on to our trip in hotels alone (I was travelling with 4 kids on a school trip and my wife). Additionally, we didn’t find out the flights were cancelled until we arrived at the airport. Apparently, they had been cancelled 2 hours before but there was no notification. Air Canada offered no help whatsoever and the guy at the “service” desk in Boston literally said there was nothing he could do to help. Not even find a new flight. Spent 90 minutes on the phone trying to re-book, plus re-booking hotel along the way.
The flight wasn’t full, so I sat in my own row,?which offered spare leg room (I’m 6’2”). Time to fix the leg room issue on Rouge flights — it’s 2018.
Crew seemed uninterested in general. On phones in back while people struggling to find luggage space. Coffee cups and plastic utensils, etc, stored in overhead bins so people at the back had to search for carry-on space elsewhere, again, without assistance from on board crew. Offered service only once and many were sleeping so didn’t get anything. The overall check-in process could be easier, as the app doesn’t always work as it should.
The crew at the airport and on the plane were excellent. We were on a family holiday with young ones and the crew really took care of our needs. They were extremely courteous and attentive.
The inflight entertainment options could be more current. We found the options limited... it was a good thing that the flight was short.
Steward. & meals
Good entertainment choices, but the system itself was awkward and slow to respond.
The 777 was tired. Tray tables weren’t clean and it was fitted with seats that did not recline. Most uncomfortable!
Unable to do online check in, have to waste time to line up in the airport. Not all people need visa to enter a country, this is rediculous that I couldn’t proceed to check in online because I do not have visa to enter my own country. Rediculous
Brand new A350-900 airplane. Better movie selection. Nicer bathrooms.
No more advanced seat selection except for an additional $180. No more serving wine and beer with dinner although I think its still available on request. A lot more screaming kids on the flight. Cathay is becoming more like the budget Chinese airlines. Sad.
Delayed flight after waiting for hours in Hongkong. The male flight attendant was inefficient. Did not check on passenger’s concern even after it was brought to his attention. Simple request for water took forever to arrive. Did not like meal so requested a cup of noodle instead but the noodle never arrived. It is stated in their menu that snacks like cup of noodle is available through out the flight but only when you stand up and get it from them. Very poor service. I will never fly Cathay Pacific again. That will be the first and the last.
The flight from Toronto to Boston is extremely short, about an hour. I don’t feel as though I can rate the food since I didn’t buy any, it just doesn’t give me an option to not rate it. It was a completely full flight. It was as comfortable as can be. It’s a smaller plane so you feel everything but the captains were good flyers.
I’m not sure if this is something I can really complain about but I wish the flight attendants would’ve spoken a bit lower. For a plane where half of the people there had missed their connecting flight and were put on a 6:30 am flight, I don’t think we wanted to hear about their detailed personal lives.
Bags were available when we got to carousel
It took longer than average for them to open doors once at gate. That’s probably why bags were available.
The food was ok. Movie selection was decent and the screens are a lot better than on jet airways.
Boarding was a little delayed. Service was a little slow, but the crew was courteous and did their best.
Rouge is terrible compares to regular Air Canada.
Able to Get later flight since original flight cancelled.
flight delayed 2 hrs because of weather. Staff did not want to reschedule my next connector, just the Toronto flight
|Flights Arrive in||Kaohsiung|
|Flights Depart from||Baltimore/Washington|
|Airlines||Air Canada, Cathay Pacific|
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