Flight delayed for 1.15 hrs.
Pros: "No and No! Seat was cramped. Crew was ok"
Cons: "If they weren’t always on the PA. I was trying to read and someone was always talking"
Pros: "The crew was amazing!"
Cons: "provide accesible wifi"
Cons: "Very great crew, thank you AirAsia"
Pros: "The new seats are good. I didn't get any back pain."
Cons: "Not much."
Cons: "I didn’t have any food so am unable to comment on this"
Pros: "Nothing. We arrived safe"
Cons: "First of all it left late with no explanation. One hour late. Crew did almost nothing. No food at all unless preordered. Not even awater. Lights out for no reason. It was as t even 7:30 when they dimmed the long guts. Only one bathroom in the back and we never saw someone go forward so we were t sure if there was one in the front. Very tight seats."
Pros: "Flight was good. Left a little late still arrived on time. I was traveling with one extra bag. 18 kilos. Cost at counter was $150.00. (Ouch) Anyway after paying the extra bag fee I went there office in the airport and purchased the same extra bag for my return flight for $28.00. Nice flight but make sure you purchase ample baggage when booking your flight."
Cons: "Was taken aback at the baggage fee and the low amount they give you - 12.5kg before charging is pretty low."
Pros: "Old and worn out"
Cons: "Food is not appetizing. There were only meat or chicken to choose from. Need to have an option for fruits only."
Pros: "Nothing I like"
Cons: "Flight delayed, landed at 2.00am+"
Pros: "All ok, seriously,stewardesses look great and very charming with her uniforms, very friendly staff"
Cons: "The flight delayed for 6 hours and when we make inquiry they keep saying will update soon. On top of that, after informing that I'm vegetarian they still insisted me to take kfc. Ended up having wedges and bun."
Cons: "Worst experience. Flight delayed more than 4 hrs and staff. Couldn’t accommodate us. Please make announcement that names must be given to accommodate people if you guys going to place people in such a way. Do not make us wait and finally say no more flight. That’s absurd."
Pros: "Good flight"
Cons: "They don’t even offer water or drinks"
Pros: "convenient times"
Cons: "your machines i hate that you now employ less humans and more machines. no one wants to fly anywhere without humans in control"
Pros: "On time boarding ...very efficient"
Cons: "Offer same type of value food...even worst tasteless"
Cons: "They make you pay for water...WATER"
Pros: "Good: cheap and on time. Bad: aways slow check-in and uncomfortable seating. Everything a budget airline should be."
Cons: "Duplicitous and sneaky policies. They tried to scam us out of $175 to check our luggage (it turns out we only should pay $16). Be careful."
Cons: "No water is provided on board"
Pros: "Pilot was communicative and smooth landing"
Cons: "Long check in. Didn't allow us to mobile or online check in for some reason"
Cons: "Late flight, not enough announcements"
Cons: "Flight was delayed."
Pros: "WiFi with some entertainment resources"
Cons: "No food/no drinks, unexpected"
Pros: "Great overall economic airline to travel with considering the price paid. I am glad to have the options to NOT pay for the food and entertainment since I never used it during a flight less than 6 hours. I am sure the food and entertainment is good for many passengers paid for them. The flight is on time, the boarding is well organized, the crew is courteous and bathroom is clean."
Pros: "Arriving safe"
Cons: "Other passengers sneaking more than their carry on limit .Check in staff not allowing this.This caused delay of 30 mins to sort,holding every one up.This happens all the time with Airasia ."
Pros: "Air Asia! Ground staffs are good service and helpful."
Cons: "Twice in the same week that AirAsia cancel a flight. They are the worst company ever. When you ask them no one knows anything"
Pros: "I like the food"
Cons: "The boarding which was slow..."
Cons: "When i arrived at airport i was inform that y must paid us$ 70 extra for a 15kg bag(was the only bag for two passwngers)When i arriVed at airport i was inform that y must paid us$ 70 extra for a 15kg bag(was the only bag for two passwngers)"
Cons: "The flight was delayed by more than 1 hour with all the passengers seated in the plane. They didn't need to board the passengers so early."
Pros: "Service ..very good"
Cons: "Flight Delay"
Pros: "No frills."
Cons: "The crew didnt do much to enforce seat belt regulations. Half the passengers were up after landing with their bags in the aisle."
Cons: "Terrible delay and delay without proper settlement to comfort passenger, that's what we so called budget flight but airasia is the most cheapskate ever."
Pros: "Cabin crew were proactive, hard working and super friendly. Upgraded to "hot" seats at check in without charge. Wide range of food and beverages available despite being a short 1.5 hour flight. Aircrafts were clean and well maintained. Both flights landed either on time or early despite weather issues."
Cons: "Check in process, hidden fees, unworkable app for iPhone. I tried to use the app to check in and pay for a bag, it didn't allow me and I had to pay the much more expensive fee at the airport to check the bag. App in general didn't work well at all, it never showed the return leg journey so I couldn't make any amendments to the booking. Check in process took ages in Langkawi, only two desks open for all of AK's flights. None of the self service kiosks were working despite being advertised as functioning."
Pros: "Ease of web checkin but it took too long to drop off luggage"
Cons: "No inflight entertainment. Had to buy food including all beverages."
Pros: "we got to the destination"
Cons: "rude and unfriendly crew. freezing climate. super cramped seating. and they charge for water. it was a human cattle call. horrible."
Pros: "Fast & on schedule"
Cons: "Air Asia not only charged me for luggage at check-in, but charged me TWICE for the same piece of luggage, stating that since I was flying "two segments" they had to charge me two times, though my luggage and I were going to one destination (with a layover in between). Never again will I fly this airline."
Pros: "The crew"
Cons: "Seats are uncomfortable, no complimentary drinks or food."
Cons: "No drinking water!"
Pros: "The food"
Cons: "They didn't even put my bag on the plane, they left it in the transit airport in Kuala Lumpur. I got my bag 24 hours later."
Pros: "Low price...friendly, courteous, helpful staff..."
Cons: "No free food or drink...not even water. Tightest seating I've ever experienced. No in flight entertainment. No alcohol available whatsoever. Chaotic boarding by passengers crawling all over one another reminds one of the clambering patrons at popular night markets. Considerable flutter and vibration in port side main flap. Excessive blow by of bleed air into cabin at start up (heavy jet fuel odor inside). Somewhat sketchy landing...but not too bad considering heavy crosswind combined with good old fashioned seat of the pants flying (no computer aided landing assists here). All in all a decent flight for around these parts I guess...I mean at least the thing wasn't brush painted with house paint...been there before."
Cons: "Not many snack options for the short flight."
Pros: "Didn’t even get to go!"
Cons: "Them giving me a refund"
Pros: "Smiling srewardess"
Cons: "IF MY BAGGAGE WASNT LOST"
Cons: "Excellent flight. No complaints, good boarding, friendly crew"
Cons: "Very little leg room."
Cons: "Not worth the price savings"
Cons: "Know that everything is charged in flight and the bag at check in , been traveling the same bag all over the world and I had to check in my backpack and extra high cost"
Pros: "Crew was ok"
Cons: "There was no beverage service per se. the cart came out, but I was never offered a beverage."
Pros: "Quick, easy flight"
Pros: "Again, it's good for a budget airline."
Cons: "More legroom"
Pros: "Great flight. Full but very good boarding process. Timely departure. Smooth flight and timely arrival."
Pros: "I don't remember ordering food, but I got some and it was okay. Knowing AirAsia, I'd better check my card statement."
Cons: "Why give out three or four zones for boarding but only use zone 1, then anything goes afterwards?"
Cons: "It just does not make any sense to me that I would need to leave the airport, collect my piece of luggage, to then go back on the boarding pass/baggage kiosk, to then get on a larger line to drop off my luggage to then go to another desk where I needed to take a number to pay for my suitcase. I’ve traveled all over the world and have never experienced anything like this before."
Cons: "We were running late for the flight due to long lines at immigration which was not Air Asia’s fault, but when we finally made it to the check-in counters we were misdirected several times and given conflicting information. On top of that after we finally checked in we had to go another counter to pay the baggage fee and we’re misdirected there too. After wasting 25 minutes we made the flight, but only because it was 30 minutes late."
Pros: "Efficient loading of passengers. Friendly staff. Convenient to off load from both ends of plane."
Cons: "Narrow seats very cramped when seat in front reclined."
Pros: "Clean plane, air conditioning"
Cons: "Bag fees; no free food, snacks or even water"
Cons: "I always use Kayak to book an international flight Chiang Mai to Denpasar, with my luggage checked through. But this time I went to International in Chiang Mai to check in and found that you had bungled the booking. You booked me Chaing Mai to Bangkok on a DOMESTIC flight, and expected me to get onto the next leg, International,Bangkok to Denpasar, in 2 hours. You left me only 2 hours to disembark in Bangkok, get luggage at the Domestic carousel, go through customs, take luggage to the Check In counter in the International, get boarding pass, go through customs and security. Then race to the boarding gate for my INTERNATIONAL flight to Denpasar. What a trauma. The International Air Asia check in was mobbed!! I only made it in time because staff at the check in found me by chance and put me to the front of the line. I won't use Kayak again, after using you for 15 years. You have a nerve selling such a ticket."
Cons: "I got my second section e-ticket, but Thai ground staff didn’t allow me to transfer, so I have to exchange money and pay the visa fee, and then arrival Thailand, and hard to find a place to departure, also, the flight got delayed...."
Pros: "The service and overall flight experience with Thai AirAsia was superb."
Cons: "There was absolutely nothing that I disliked about the flight - really great overall!"
Cons: "They wouldn't let us on the flight, even though we applied for a Vietnam passport. They were rude and I. Addition to ruining my vacation, they didn't accredit me my money for another flight."
Pros: "We arrived"
Cons: "Started with booking, a package includes seats but the seats included we're all full,of i.e. need to pay more again.but100 Dollar for credit card booking? They are crazy! Check-infamily with just computers is terrible, didn't worked properly. Included food in package but can't choose, both legs the same food. Baggage damaged. Long walk in DMK to transfer, inefficient. Overall just a shitty experience!"
Pros: "Very delayed with no announcements!"
Cons: "Absolutely, no let room."
Pros: "Really easy boarding process, clean, modern plane and good flight service."
Cons: "No in-flight entertainment and could have more leg room."
Pros: "Good: cheap and on time. Bad: aways slow check-in and uncomfortable seating. Everything a budget airline should be."
Pros: "The price"
Cons: "No drinks, no entertainment, no real service and very cramped. It is what is for the price!"
Pros: "Food was decent"
Cons: "Sears were so uncomfortable. Did not recline. Sucked for a 4 1/2 hour flight. Could not rest comfortably."
Pros: "Great service. Beautiful flight attendants."
Cons: "Seats were a bit uncomfortable Disorganized check in and boarding"
Pros: "Good price and on time."
Cons: "Very poor check in at DMK. Chaotic."
Pros: "Nice equipment and price. On time."
Cons: "Being a discount airline you preorder and pay for any meals or drinks you want. It as only a 40 minute flight so it didn't matter to me. Just know it ahead of time."
Pros: "Hot seat was roomy."
Cons: "Bought fully flexible ticket with express boarding but we were all loaded onto the same boarding bus so there was no express boarding. Everyone gets off the bus at the same time."
Pros: "We weren't able to pre-book baggage on a third party site, and the direct AirAsia site was crashing the day we had to book. The baggage cost more than the flight. Never again."
Cons: "Baggage cost"
Pros: "The flight itself was very reasonably priced."
Cons: "They charged us for a checked bag and it is on a sliding weight scale. If you check your bag be prepared to pay more if it is over 15kilograms. Also, there is no complimentary beverage service. Snacks and drinks are available for a fee. The seats are pretty small. If you have longer legs expect them to hit the tray table even when it's in its full upright position."
Pros: "It is a good option for an affordable airline."
Cons: "There weren't tvs or complimentary food or drink. But I know this is because it is a budget airline. Also, the seats are very cramped."
Cons: "The pilot Disney inform about the duration of the flight and didn't warn about upcoming tribulations."
Cons: "Even for a reduced fare, I've never been on any other airline that even makes you pay for water. I've flown many other reduced fare lines that still offer you a beverage and a small snack, even if only peanuts or pretzels. That this flight offers no beverage or food without payment is disappointing."
Pros: "Flight was on time"
Cons: "Flight id designed for people who travel super light. Tourist who do not read reviews are taken by surprise at the last moment (at the registration desk) and have no choice but to buy the second ticket for their luggage. The web site does not fully disclose luggage policy. No leg room"
Cons: "There were many additional charges for luggages. The most annoying thing for me is their seat assignments. For couples who bought tickets together, seats were assigned at different locations even though the flights were not full. This happened on all four flight segments for us. And it was not just to us. It happened to many other people on our flights. When I asked at the check-in counter at Singapore airport to change the seat assignments, the agent lied to me that there are no other seats available. In reality, there were many empty seats on all our flight segments."
Pros: "Not much of anything this discount carrier is only cheap if you like traveling with just the cloths on your back."
Cons: "4kg of luggage costing 1600 baht. You dont even get a drink of water for free."
Cons: "Luggage fee should be more clear when booking"
Pros: "Fast boarding. On time."
Cons: "No snacks - not even cookies or nuts. No TV. Seats did not recline. But they did go out of their way to try to sell Air Asia souveniers"
Pros: "Overall all went very well with no shortcomings. It was ahead of schedule."
Cons: "Well the only thing to make crew/ overall experience EXCELLENT would be more really pro-active, caring sevice mentality ... but really it verged on EXCELLENT anyway, just because I have no criticisms. Well done!"
Cons: "Caution if you wait to pay for luggage at the terminal, you willget robbed. A 22kg extra bag cost $280 USD . More than the cost of 3 passengers to fly from Bangkok to Pucket"
Cons: "I understand cutting back on certain physical luxuries (i.e. space, water, snacks), but when you cut back on customer service is when I sever ties."
Pros: "You get what you pay for"
Cons: "Absolutely no leg room. I'm 5'9 so I know I'm tall, but I manage on normal flights perfectly fine. The seats lean forward so in the upright position you feel as if you are falling forward. Terrible comfort but it was only an hour flight so I survived. Anything longer than the hour from Phuket to Phi Phi, I would never fly this airline. Like I said, you get what you pay for."
Pros: "Helped me with additional baggage and didn't exploit that I had forgotten to book my luggage."
Pros: "On tine"
Cons: "Uncomfortable seats"
Cons: "Had to pay $36US for each checked bag for each segment of the trip. So for two of us with a stopover enroute to Chaing Mai, had to pay $144US. Will never fly Air Asia again. And I will be wary of using Kayak, as we were not sufficiently warned other than - Airlines may charge extra for baggage."
Cons: "I booked for luggage and there was no record in the airline of it, so I had to pay again"
Cons: "Food and entertainment was not even present on the flight. You had to pre-purchase food to get any and none was sold on the flight, the didn't even offer a glass of water, not even for a fee."
Soulless machine on the boarding that doesn’t allow even 100gr of overweight. Old airplane in poor condition.
Bring AVOD back to the plane
Air Asia is a favourite of mine. Well run, good planes, great staff and great value.
Pros: "Boarding was fast, aircraft clean"
Cons: "Crew wasn't just unfriendly, they were really rude!"
Cons: "We were delay for 2 hours, no communication, no apology or compensation."
Pros: "stewards helped us with all our baby bags"
Cons: "not chewing on my knees for 4 hours would have been nice"
Pros: "The aircraft arrived late but the crew did an excellent job to turn the aircraft around fast and we ended up being early into Denpasar. Well done!"
Cons: "Not much to be honest? I value on time departures and this crew did everything they could to get back onto schedule."
Pros: "Air asia always ok"
Pros: "Sat grounded for 1 hour,"
Pros: "AirAsia is a crooked airline. We had to pay Singapore$120 to check in two pieces of cabin luggage at the airport because we HONESTLY declared they were over 7kg each. On board the aircraft most passengers had cabin luggage which most definitely exceeded 7kg. NEVER again AirAsia."
Cons: "Stop overcharging for every f...g thing if not booked ahead. Add it all up a regular airline is cheaper. Dont abuse your network and schedule. You will never get be back to fly you."
Pros: "The airline was okay and pretty much on time. I think they are one of the safest to travel on in Indonesia after Garuda Indonesia."
Cons: "Super old aircraft, it was very dirty including the seats and tray table. I didnt feel like touching it. There was no entertainment whatsoever."
Pros: "Clean and crew"
Cons: "2.5 hour delay. Not worth it."
Cons: "I got stuck in traffic and missed my flight from lAX to Singapore, so I called Kiwi right away, and they wouldn’t rebook me. If there is anyway you can help I would appreciate it so much!!!"
Pros: "It arrived on time"
Cons: "Very snel legroom, no included food, no free water, no inflight entertainment"
Cons: "You booked us a flight with only an hour layover in Singapore. I feel you should have known that changing airlines in Singapore requires a 3 hour layover as you must claim your baggage at the baggage claim, go through customs, change terminals, re-check your bag and then go through security again. All this being said we missed our flight and had to purchase new tickets! What are you going to do to make this up to us as it’s our honeymoon?"
Pros: "We survived the flight with only a little backpain and one stiff butt cheek"
Cons: "No legroom, very narrow seating, no meal, expensive"
Cons: "Flight delayed 4 times until 4 hours from the original flight time."
Pros: "Meals are delicious although not all items were available without prebooking."
Cons: "It was very cold during the flight. No blankets available - only for sale."
Pros: "Overall service"
Cons: "Delay, no entertainment"
Pros: "The flight was on time and the food was ok"
Cons: "Not specifically to do with Air Asia - but the very long queue going through immigration at Denpasar could be improved dramatically"
Cons: "plane was late and queues at Bali airport beyond belief"
Pros: "We boarded and landed on-time without a hitch. I didn't prepaid or order any food but it did smell good."
Cons: "No entertainment on the aircraft."
Cons: "Delay flights. wait too long"
Pros: "Very friendly."
Pros: "Easy check in and boarding. On-time flight."
Cons: "I paid extra for premium seat, but still legroom is painfully lacking.The unlocked cockpit, and the casual movement of cabin crew in and out of the cockpit, made me nervous in this error of terrorism."
Pros: "Service Crew"
Cons: "The automated baggage system"
Pros: "absolutely nothing about the flight was"
Cons: "I paid for exit row seating and didnt get it"
Pros: "The price is competitive"
Cons: "The aircraft had been in the ground but boarding 45 minutes late, I saw steward, stewardess and copilot chat in front of toilet :|"
Cons: "Flight was badly delayed and retimed 3 times. Ended up we wasted a whole day. No reason was given."
Pros: "Landing 20mins early."
Cons: "Going by bus to & from the plane. Waiting for luggage"
Pros: "Cheap flight, landing at T2"
Cons: "Walking on the Tarmac or busing to the plane, flight delayed 25m without an update till past actual departure time, seatbelt light on for almost entire flight-when are passengers given a chance to use the bathroom? The value meal (sandwiches) was very basic and exactly the same for both departing & return flights. My 4yo could pull out the table from its tracks-He's not exactly he-man."
Cons: "They charged me $186.43 USD"
Pros: "The plane seemed to be in good condition and crew were friendly"
Cons: "I agreed to purchase three roundtrip tickets for myself, wife, & infant son. After checking in, I noticed the return boarding pass for my son was missing. I contacted Air Asia via instant message and was told that it wasn't a problem and I could get a boarding pass at the counter. Upon visiting the Air Asia counter at the outbound airport, I was told to see the counter again at the in-bound airport. The in-bound airport advised that the ticket was never purchased for the return. In fact it was as the tickets were not purchased individually. The tickets were purchased in a group as three round trip tickets and that's what I agreed to. At this point, I had no option but to purchase another ticket. Feeling cheated and powerless to resolve the issue I was very angry with Air Asia and would not fly with them again due to this fraud."
Cons: "Seats too cramped"
Pros: "The service was excellent"
Pros: "Actually getting to Bali"
Cons: "30mins before scheduled boarding notification of flight delayed was displayed with no explanation. I had to google about the volcano once again causing delays & cancellations, although AirAsia takes a different route so this shouldn't have been a problem. Departure time comes & goes. finally we take off 35mins after schedule, the captain making some excuse of rescheduling, no mention of volcano. Rough flight, very bumpy take off and landing, probably the worst I've experienced including small military planes! I paid for a drink but never received my change with the crew member never looking at me once afterwards so I could never get his attention. Then there was the airport.....!"
Cons: "AirAsia is a joke. first off there never on time. My plane left 2.5 hours late. on top of that they give you NO free anything. They charge for coke, water any drinks & snacks. Oh and your baggage has to be really light. I was charged $275 to check 2 bags. Absolutely absurd. Oh and to top that off, I've never been on a plane with smaller seats. AVOID THIS AIRLINE!!!"
Cons: "Baggage collection at DPS was way too long."
Cons: "Flight got delayed because of the rain. Our luggage was left outside during the rain and all of our clothes were wet when we unpacked. Very upsetting!"
Pros: "The free meal prior to boarding."
Cons: "The fact that our flight was extremely delayed and the gate was very chaotic!"
Cons: "We arrived at the airport right at check in time. When we went up to check in and hand over our luggage only to find out that one piece wasn't included in ticket price, something that hasn't been made clear. My friend (who was on crutches) and I then had to go back and wait in a different line to pay $45 each per backpack. None of this was explained to us and the girl at the front was too busy on her phone looking at Facebook to be helping people. when we finally got through the plane was small, no leg room and I'm only 5'2. Limited meal options which we were charged an extra 30% through a poor exchange rate for, still fairly convinced the staff pocketed that money as it didn't say anywhere that they were going to charge that amount extra. No complimentary drink, not even water. Won't fly air Asia again. Cheap and you get what you pay for, but after that baggage charge there were definitely cheaper, better options out there."
Pros: "Quick boarding process"
Pros: "We arrived at checkin to discover we had to pay for luggage and the price just before take off is crazy like $90 per bag Kayak Didn't disclose when buying tickets that there was a option to buy luggage allowance ahead - this is really bad!"
Cons: "Kayak's lack of transparency on hidden luggage charges and not making us buy it ahead of time cost is"
Cons: "When purchasing the flight I was in a hurry and failed to purchase two checked bags. Upon arrival air Asia charged us $45 US dollars per bag for failing to purchase online and surpassing the 4 hour time limit. We feel that this is a terrible policy. They would not wave the extraordinary baggage fees. Terrible policy!"