Air Asia just dreadfull. Always poorest customer service and very unwelcoming staff which is clearly bread in from the Top down from the CEO
Everything was good. The red seats were a scam. Just like any other seat but red. Although they let you board earlier which was very nice.
Other than the bus wait time to off board passenger when we reached Don Muang, everything else was excellent
Very good, it would be good if payment for drinks could be accepted by card too.
Ontime, no frills, the cabin is clean, the ticket price is lower than the full-service airlines.
Paid for a meal we didn't receive. They admitted they had forgetten ours. No compensation or rectification offered. We requested if they would just give us a glass of wine instead and we would call it even. Crew advised they could not do this and to go to Air Asia counter on arrival and request a refund. Our flight didn't arrive until 2am so this was not a viable option. The crews solution was if we wanted a wine we should purchase one. I was unhappy with that suggestion considering they had already ripped us off with our meal.
Took 4 flights in 5 days 3 out of 4 left late about one hour each.
The boarding process was very poor - refueling on so rear ladder blocked. I think while boarding both ladders should be accessible so that passengers are comfortable instead of crowding through front ladder
No WiFi or movies. And the seat We’re uncomfortable. Good thing it was a short flight
It was on time! First time in a long time for Air Asia. Thank you!
The plane is dilapidated. Arm rests peeling off. The bathroom doors were hard to close. Looks like the plane was not updated since 1990. They ran out of food for purchase so we couldn’t even buy a snack.
Great to have a direct flight from Jakarta to Perth.
Ok but at the airport the gate was not the right one No information
TVs didn’t work, air conditioning didn’t work, flight crew came by one and that was it
It was delayed and no.entertainment unit. Lion group air is giant company with poor record of service.
Boarding was generally quick, staff were friendly and did assist people when needed. The plane wasn't cleaned well with remnants of the last passengers. Tray tables were falling down and back of seats falling apart. The AC was turned up too high and we were all freezing, i was actually shaking uncontrollably until the heating was put back on. No entertainment at all which is hard when travelling with children. Minimal food choices and cash only option. I know its a budget airline but some minor improvements could make a good difference.
I specifically searched for flight with checkin bags. Airfare assist website still sold tickets without check in bags and I had to pay 3 times more for my bad. Worst experience ever with untrained staff and haphazard boarding
As a frequent flyer, I was impressed with the smooth take off.
No frills means no frills... I just got on the plane and flew. That's all. Nothing more and nothing less. Or I did buy some water, they took cash only! LOL
First the flight delayed 1 hour ND then when we suppose to landing the pilot decided not to land at the chiang Mai Airport but the chiang rai airport
Pros: "This is a budget airline and they get you to where you going at good price"
Cons: "They pack you in all together even though there are open seats available and leave you there as if you've done something wrong"
Flight was half an hour delayed and gate was changed only once but not very far. Weather was good so smooth flight. So all in all was a good flight on a Sunday.
Boarding was on time and orderly. Crew was efficient. Departure as scheduled. I did not order food.
The overall flight was okay. Aircraft was a bit run down like the toilets, seat and table. The worse was checking in and boarding. They had no priority for people with children (young infants and babies included) even when we requested. Unhelpful staff.
Flight was booked with a hacked credit card and flyer was allowed to board despite airline being advised. Shameful behaviour.
I did not book or take this flight. This was a fraudulent credit card purchase using my (now cancelled) card. Air Asia was advised that this was a fraudulent booking a week before the flight. If this service was allowed AirAsia is contributing to credit fraud. If they didn’t take that seriously how serious are they about protecting your details?
Due to very heavy rain in Jakarta which caused bad floods on the highways the captain kindly delayed the departure to allow many passengers to reach the plane with almost 2 hours delay. Otherwise the flight was smooth and uneventful. I was disappointed that given the long delays the passengers were not even treated to a free bottle of water. I had to buy a packet of salted peanuts and bottle of water since I missed lunch.
They don t offer even a glass of water need to buy a drink if you are tursty they can save money and timeby cancel the food offer for 1 hr fly both fly nobody buy and try sale on boad thinkthe we can buyduty free store
Compared with other LCC, Air Asia is a lot better
AirAsia is running a bait scam by listing a lot of flights to get as much booking as possible but ending up merging the flights to fill the seat. They will change the schedule as much as they would like. Just beware when booking their flights and if you are tight on schedule. Prepare to be disappointed.
We had an emergency seat to more comfortable and more leg room. It was good for a budget airline
