Pros: "Resorted to Malindo/Batik just to get home after Mt Agung eruptions - so points for at least flying. Very good seat pitch in economy, let down by an uncomfortable back with no head rest."
Cons: "The food was utterly appalling, providing a new level of disappointment. I'm convinced my tray table would have been easier to chew than the three dehydrated lumps of so-called chicken thrown on top of land overcooked rice, together with something that was allegedly once an egg - which I couldn't even stomach."
Pros: "Modern plane, good price, friendly staff"
Cons: "Plane landed very hard and felt like pilot was struggling for control (or still learning). Luggage took long time to come out and after abot 10 min of luggage just stopped and we found out that rest of our luggage was coming out of another carousel. Nobody told us, we had to find out ourselves when we couldn't find our luggage. Communication is important"
Pros: "on time despite having to unload luggages for passengers who did not turn up warm welcome from pilot and co-pilot from cockpit"
Cons: "none"
Cons: "the ground crew at departure lounge and arrival lounges are plain stupid. giving wrong info of departure gates. arriving crew didnt open the door .. buzy with handphone"
Cons: "Never Kiwi.com again! Thailand to Indonesia both flights on AirAsia but they would not book my bag to final destination. In Kuala Lumpur had to go through customs (LUCKILY! no visa required) get my bag, go security line again, check bag again. Took over 2hrs stressed if I would make my flight."
Pros: "Quick turnaround."
Cons: "The crew wasn’t available during boaring in the cabin rather chit-chatting with fellow colleagues at the AFT galley."
Pros: "quick boarding, flight duration and scheduled arrival Attracting fares since it’s a budget airline."
Cons: "The seats didn’t even have a recliner."
Pros: "Staff were very helpful and friendly. Even let me off some money for a drink"
Cons: "Checking in took way longer than needed"
Pros: "Food"
Cons: "I was sold an empty Marshall 111 box in a sealed Duty Free bag or 136 USD. COMPLAINED WHEN DISCOVER AT HOME THAT NIGHT. SINCE THEN GIVEN THE RUN AROUND"
Pros: "I will say that the AirAsia crews do save the day. This is my first time flying AirAsia on a 3 leg trip (currently on leg 2) and the crew members have been absolutely awesome and stellar."
Cons: "I’m just a BIG guy so space is my overall complaint. But as my first experience with AirAsia, it has not been a great one. First my initial flight kept being delayed and delayed until it was actually canceled. Then my second leg of my vacation trip, again, delayed and they just had us standing in line waiting to board our flight. Again I give praise to the wonderful crew members for the stellar and comforting service. They truly are the reason I have not given up on AirAsia just yet. Now I do have one leg left, my tip home...I’m hoping that this one will be the overall best experience for my AirAsia. I’m praying for an on time departure, and another wonderful staff and just a tiny bit more leg space. Wish me luck"
Pros: "On time"
Cons: "I was separate with my wife even if similar seats were available. To be with her, i had to pay."
Pros: "I feel confident with your aircraft and crew. Very professional"
Cons: "The chicken and rice was not the freshest and although the seats are comfortable they are very cramped for a big falang like me"
Pros: "Relatively inexpensive and on time."
Cons: "Absolutely no customer support. No one to call or contact. In theory, they have a contact through Facebook but no one picks up. If you book through a major third party agency, you cannot log onto their system to make changes like add baggage. At the airport, they told me the only way to ask them is to come to the airport. How environmentally unfriendly and generally inconvenient. Especially in these days where such online services should be easy."
Cons: "Better customer service, very rude ground and in flight staff"
Cons: "The flight was delayed, AFTER WE BOARDED, for 2 hours. No attempt was made to provide food or s reasonable explanation."
Pros: "Seats were not comfortable nor were they worth any upgrades offered flight is cheap if only flying with carry on, not fit for a full vacation. All accessories will be charged. It is the spirit airline of Asia."
Pros: "Smooth flight no food or entertainment and did not take any food for a short flight"
Cons: "Air Asia is grossly understaffed at Johor Bahru and rely on Self Check-in kiosks that few of the passengers understand. It’s chaos with horrendously long waits. The international waiting area post-security is tiny with zero dining options. Third world all the way, a distinct contrast to the city, which is great."
Pros: "Flight attendants are well dressed and friendly"
Cons: "My friend and I bought Luang Prabang to Siem Reap tickets with a change in Bangkok. We had both printed our boarding passes and had only carryon bags. They wouldn’t check us in thru to Siem Reap when we were in Luang Prabang, so when we tried to go through transit in Bangkok, the Air Asia agents sent us back to enter Thailand. We had to go through passport control, go up to arrivals and wait in the huge, chaotic lines ( why does AA always have chaotic limes?) and check in again. We then had to go back through immigration and security inspections. Even the immigration and exit officials were questioning why we didn’t go in transit! Took us two hours and lots of extra walking. I only fly Air Asia when I have to, and always think they will have gotten better, but they never do."
Cons: "The ticket agent didn’t book us all the way through to Siem Reap."
Pros: "The r at of all of our interactions in Cambodia have been delightful"
Cons: "The checking was rude confusing unpleasant. It’s as if they want d to humiliate us. Completely unnecessarily horrible."
Pros: "I got really lucky and got an entire row to myself so I had a great flight. The flight basically left on time and they didn’t lose my luggage so I’d say it was a successful flight."
Cons: "You don’t get free food or drink, which can be frustrating if you don’t know that before you board. They also changed the gate right before the flight was suppose to board which was stressful, but that could’ve been the airport’s fault."
2 hours to check-in, flight delayed 90 min, no timely information. Horrible experience
Cons: "I wish I was told my ticket did not include a meal upfront."
Cons: "We were delay for 2 hours, no communication, no apology or compensation."
Pros: "Boarding time and departure time very good. Easy and fast check in"
Pros: "The airline was okay and pretty much on time. I think they are one of the safest to travel on in Indonesia after Garuda Indonesia."
Cons: "Super old aircraft, it was very dirty including the seats and tray table. I didnt feel like touching it. There was no entertainment whatsoever."
Cons: "I didn’t think there was an airline worse than the budget U.S. domestic carriers until I found AirAsia. Not worth even the low cost. I had a horrible check-in experience at both airports I flew from with them, charged for every little thing, no in-flight entertainment, and the flight crew was yelling at the passengers. Never again!"
Pros: "Plane was very clean and crew professional. I thought we would be late leaving, but ground crew turned plane around quickly in Bandung."
Cons: "Book your extras before the flight. 20kg bag for $15 and package lunch for about $6. It cost about $50 to add a bag at the airport."
Pros: "It arrived on time"
Cons: "Very snel legroom, no included food, no free water, no inflight entertainment"
Cons: "Flight delayed 4 times until 4 hours from the original flight time."
Pros: "Meals are delicious although not all items were available without prebooking."
Cons: "It was very cold during the flight. No blankets available - only for sale."