Overnight flight, just wanted to sleep but impossible with old-fashioned business class (upright ) seats.
Cons: "Not hung; great flight, great service"
Pros: "Boarding was handled very well. I find the crew incredible; they were very attentive and very helpful. They certainly looked after the passengers."
Cons: "They went out their way; I can't see how things could have been better."
Pros: "The crew took covid-1@ precautions seriously and made me feel protected during in flight services. They were very polite and considerate."
Cons: "I would have liked to have a weighing station for my baggage before I check in so that I could adjust my belongings to fit the 23 kg limit. Instead, I had to guess my baggage's weight because which ended up going over the limit slightly."
Pros: "Seats are spacious and comfortable. Flights were on time and arrived on time."
Cons: "Food was not too good."
Pros: "Food was good"
Cons: "Wish I could have picked my seats prior to checking in"
Cons: "Wine was not served cold"
Pros: "Crew was great. I have flown on Asiana a few times before and they are always good. The Korean meal is the best airplane food I have had."
Cons: "More movie choices. Game choices and cartoon series for kids"
Pros: "Crew was amazing"
Pros: "Food was okay"
Cons: "The movie selection was dated."
Pros: "The food is better than United, and the flight attendants were nice and professional."
Cons: "The seats were so narrow. When a person in front of you pushes back their seat your space gets ridiculously small...same problem with my flight from LAX to Incheon... It looks like that the aircrafts for this 10+ hr flight are older (smaller seat space) than the ones used for a 1-1/2 hr flight between Incheon and Osaka. Also the terminal at LAX is so far away from Tom Bradley main building that we needed to take a bus and had to wait about an hour until we finally got our suitcases."
Pros: "The crew was ok."
Cons: "Luggage pick up was very slow. Random inspection at Incheon is not so random at all. 90% minority."
Cons: "Again, late landing! And I had to catch my next flight in an hour, so I had to literally run and beg everyone in front of me to let me be the first in line when I exited the plane, claimed my baggage and checked it in again to DC, passed through Customs, took the shuttle from Terminal 5 to Terminal 1, went through Security Check for me not to miss my last connection flight. I couldn’t even go to the bathroom. All my flights on Asiana Airlines from the US to Manila and vice versa were screwed up!"
Pros: "checking in at airport was quick and fast"
Cons: "Food quality is not good for the price of the flight ticket Food taste has gotten worse compare to before Drink selection is not enough. Movie selections were not enough and boring Sit is lacking a cushion Sit was broken and couldn’t have tilted back Ear phone outlet was broken and couldn’t get enough sounds People were changing sits or finding empty sits and self relocate their sits. Crews did not say anything. Some crew members didn’t speak enough english"
Pros: "Service Friendliness Menu Seat layout"
Cons: "Shoulder harness in back hurt without matress pad. Amerucan breakfast was terrible. Beer needs to be served cold, cold, cold"
Pros: "The crew was great ."
Cons: "I had to pay $100 both legs of the flight for an extra bag. I could have went with another airline and payed a cheaper overall flight if i knew Asiana was going to charge me. Ive taken similar flight through Philippine air and they never charge me for 2 bags. This should be something factored in with $$ or highlighted before purchase. Instead of the airline sneaking extra fees on its customers....."
Pros: "By whatever reasons, the ventilation system at one of chamber was out of work and the cabin was so hot that keeping swearing all over the flight.... The general English level of flight attendant or ground crew are not good and can’t response on non-standard question. Quite hard to communicate."
Pros: "My seat reclined more than usual"
Cons: "Their website that said that we could pay to use their lounge but when got to the lounge , I couldn't and had a 10 hr layover when I expected to be able to use it"
Pros: "Asiana solved a boarding issue with my friend missing his flight. Not only did they get a flight for him that day, it was also free of charge. They went above and beyond for him. Amazing service."
Cons: "The airplane temperature was too hot. Along with my seat mates, I felt like I was in a 13 hour sauna. That being said, airplanes are known to be dry. I would have liked a complimentary large water bottle and/ or personal fan to combat how uncomfortable the experience was."
Pros: "Good leg room. Short flight 1.5 hours."
Cons: "Kindly Asiana airline"
Pros: "I enjoyed having a larger screen for my personal in-flight entertainment. It was much better than on the 777."
Cons: "The seat was noticeably less comfortable on the A330 compared with the 777. The breakfast meal was pretty bad."
Pros: "Overrall Experience was very good. I told my other family members to always buy the tickets for Asiana airlines. Very Friendly staff."
Cons: "not enough water provided old outdated plane, seats not very comfortable"
Pros: "The crew was professional, boarding was smooth, and service overall was great. Its why i continue to fly with this airline"
Cons: "Im sure it has nothing to do with the flight crew but i would love for my flights to actually arrive on time (+/- 10 mins) this 30-45 min delay on the runway is getting old (normally leaving from NRT)"
Pros: "I am a large person, the staff was kind enough to move my seat next to empty seats, since the plane was not full."
Pros: "I was the only one in my row."
Cons: "Changed flight without notifying. 27hr Stand By. 4hr layover in Korea. Stuartess had attitudes. Still have 11hr flight to LAX"
Pros: "I usually fly Korean Air. This time I flew Asiana. The plane was clean and comfortable, the service friendly and good, the food way better than Korean Air, the entertainment system easy to use with many choices."
Cons: "Everything was good."
Cons: "flight delayed again out of Seoul."
Pros: "The food was good and the movie selection was good."
Pros: "Staff was so kind and flight was on time."
Cons: "I wish there was a USB jack for my devices."
Pros: "Crew was efficient."
Cons: "Seats on the small side."
Pros: "Seats were decent, customer service was good, flight was on time"
Cons: "Food was great!"
Pros: "They have a mom line, which is awesome but my husband was gold so we didnt need it, but As a mom of 2 I appreciate that! Smooth check in."
Cons: "Staff not as engaging as others, very little communication because I only spoke English?, but pleasant enough. As with all flights, no leg room."
Pros: "Plane was clean and crew was friendly."
Cons: "This was a 5 hour flight and there was no food offered. There was also no entertainment option other than music."
Pros: "Excellent customer service."
Pros: "Flight attendants are great. always trying to help , with a smile while doing so."
Cons: "Delay 50 minutes waiting for connection flight 2 nd time (50%) on this trip, appears that this airline is getting bigger and disregarding schedules for $$$. Also advanced on line seating is meaningless. Internet web-sight is always a problem finding the correct pages if you have a problem no local contact listings (tel. #) in major cities they have offices in. I had a Tel. # for office in BKK, used in the past , they changed the # without even leaving a message or new #. I needed to change my departure date & because I could not contact them thru web sdite or Tel. this was not possible & missed a very important meeting in N.Y."
Pros: "The food and drinks were up to par but not great Convenient arrival/departure times.."
Cons: "Service is hit or miss. Stewardess manners can be favoritist and downright rude/bossy at times. My flights years ago were great, now I would not look for anything special from this company"
Pros: "Flying with a partner, the two seater in economy was comfortable, good leg space, reasonable food , good service."
Cons: "Terrible customer service"
Pros: "Food Entertainment Leg Room Staff"
Cons: "Only 1 Checked bag per person Too long to check in due to excess baggage, and dual passport for visa. Excess Bag Fees"
Pros: "Great staff"
Cons: "A woman was smoking in the bathroom. Beijing boarding could have been better. Not really a line, more like a herd of people pushing to scan tickets. Not the staff's fault at all though."
Pros: "Super friendly and competent!"
Cons: "Turbulence. Bleh."
Pros: "Crew is awesome"
Cons: "TV was in rough shape....couldn't relocate because I had to have an aisle seat."
Pros: "Boarding from Korea ro JFK well organized but had us waiting in line forever. Boarding in Manila by rows starting in the rear as it should be."
Cons: "My dietary restrictions were not addressed and I went 8 hours without food or snacks even when I asked for anything else. The flight attendants ignored my friend and I but were very attentive to the others on the plane. Our luggage (same amount of weight) was scrutinized from Manila and we had to leave 10 kg of items in Manila while we flew with the same weight for carry ons. The desk crew was speaking in Tagalog about my friend and I not knowing we understood. One passenger waited in line so long (the one directly in front of us) she passed out. They had us go back and forth 4 times because the luggage was .3 kg over. Overall, the discrimination we faced, the lack of accommodation for non beef/pork options, the lack of customer service and the blatant disregard for my travel group is unacceptable. I should have paid the extra 50$ and gone with a different airline. The savings were not worth the discomfort and the workers were beyond inept."
Pros: "The food and staff were great. Thank you for helping us with seats."
Pros: "Good value over all, good on board entertainment"
Cons: "Food could have been better"
Cons: "The food (fish and rice) was tasteless."
Cons: "Conduct an organized boarding procedure instead of just allowing anyone to board without making any prior announcements."
Cons: "Very dense seating. Essentially it's like a budget airlines: very dense seating, no IFE. Blankets are given only on request"
Cons: "Terrible transfer facility in Manila. Poor security staff with bad attitudes. Poor and inadequate waiting areas"
Pros: "The check in at Bangkok was GREAT!!!"
Cons: "We were served drinks ONLY ONCE during the flight One half cup of juice.... No chicken choice? Fish or pork only? UNSAT!"
Cons: "The terminal for Phillipine airlines is greatly lacking. There are hardly any amenities and unless you get there before 0900 the next connecting flight is not until 2300. There need to be improvements on at least one for us to ever fly this route again."
Pros: "Good food."
Cons: "The lost my luggage from Manila to Bangkok. I had to travel on to Phuket without my luggage for 4 days. It was mind over matter to get to speak to anyone. I called 3 to 4 times a day to get my luggage. What a nightmare. I had to by extra clothes to survive. Nothing like flying 15.5 hrs, 5 hrs."
Cons: "Ventilation/in flight air conditioning, checkin lanes and waiting time"
Cons: "The PAL terminal in MNL is one of the worst airports in the world. PAL's in flight service is fine. But they really need to improve their terminal if they want to keep customers"
Pros: "Always great service on pal flights"
Cons: "Seat was uncomfortable and fake leather. Staff were surly."
Pros: "Crew was fine, FOOD HORRIBLE, NO BLANKETS NO ENTERTAINMENT SYSTEM, AND WE WERE 70 MIN LATE AGAIN"
Cons: "They are never ontime, over 100 flights in 2 yrs with them and 85 % of time they are delayed and very late, usually 45 min up to 90 min i've flown 245 flights in 3 yrs, the 2nd worst airline I have to deal with,"
Pros: "The flight, service, hospitality."
Pros: "More stores are taking US $, there is a small duty free shopping area. These are improvements."
Cons: "air conditioning was not working in the terminal. It far too small for the amount of passengers. Connecting flight was delayed for two hours!"
Pros: "not much."
Cons: "lousy entertainment system, old plane, food mediocre, kept the plane freezing cold, check in process a gong show."
Pros: "Attentive, polite,, cheerful attendants, very service oriented. Very nice airplane and nice business class at very good price."
Pros: "Business class from Bangkok to San Francisco was good overall, especially for $1400 one way. Food was not very good for business class, was more in line with JAL, EVA, Korean or ANA econo class but again, for the price, no complaints. Great friendly service, quick boarding. Priority Pass didn't have a lounge in Manila but thankfully, Philippines Air had their own lounge with great food and drinks for 1st Class and Business class ticket holders. Plane from BKK to Manila was NICE and comfy, all latest technology with beautiful fully adjustable chairs that lay flat. Would fly with them again!"
Pros: "First let me say I am a big fan of Philippine airlines. The customer service is outstanding, I am always made to feel very comfortable and the movie selection is great. I would give them a 10/10...if it weren’t for the surprisingly below-average special meal selection....read on..."
Cons: "I have been a gluten-sensitive foodie for 7 years. I am not vegetarian. I still eat sugar, salt, spices, dairy, and fat. I have order a GF special meal for the past 3 or 4 trips I’ve flown but I always end up asking for one of the regular meals instead because the GF meals are SO awful. They are completely devoid of all salt, sauces, spices or any flavor, and are so bland that it’s like eating astronaut cardboard food. For example...the last flight I took (Manila-San Francisco), the regular meal options were a chicken sausage dish with some mashed potatoes and veggies, a wonderful colorful julienne vegetable salad, a flan pudding (GF by nature) and some bread with butter. The other option was a delicious smelling pork belly over rice (seriously some of the best pork belly I’ve ever had) and some veggies with the same sides. Everything was gluten-free except for the bread roll and looked much more colorful and fresher overall. By contrast, the GF “special” meal that I received was a plain chicken breast with no salt, steamed veggies that were overcooked and mushy to the point of colorless baby food, with no spices or sauces, a watered-down fruit salad, a rice cake with no butter and a banana instead of dessert. I was amazed at how bland and flavorless it was. Gluten-free does not mean sugar-free, low-fat, or dairy free. It simply means the absence of wheat flour. I still like sauces and spices. And I still like butter. A non-fruit dessert would have been nice. And since when does gluten-free mean flavor-free? I would have MUCH rather preferred the regular meal option with just a gluten-free rice cake substitute. Thank god they had extra regular meals for me to eat instead. Point being…if you’re not extreme celiac and just gluten-sensitive, I recommend ordering off the regular menu and just omitting the bread roll. The flavorless meal isn’t worth it!"
Pros: "Food was good. My dinner was beef with noodles. Check in was fast. Boarding and plane departure was on time. We arrived Manila Airport 15 minutes early."
Cons: "There was no entertainment on board."
Pros: "The airline is great! The airport is horrible, not enough toliets, no place to sit down to eat. Standup tables is all! Too small for for passing travelers, not enough place to sit!"
Pros: "LLeg room for seats. Newer aircrFT Staff pleasant Food edable"
Cons: "Same shows and movies on different segments of flights. Same shows etc 4 weeks later on return trips, 15 to 11 hours long time. Also limited selection Red wine undrinkable What would stop me flying again next year! Manila Airport!!!! Small cramped smelly. Most food shacks do not take credit card and no atms to get cash, come on this is 2018. Also my wife was unable to get her seats confirmed in Thailand for comection in Manila to Vancouver which meant having to line up in the basement in Manila and then argue that we wanted our seats together for the long haul home."
Pros: "Arrival to first flight was clean and comfortable"
Cons: "During flight- attendant would put her hands all over the cups when filling up water etc. I could not even get water after watching how she handled things that guests would be drinking out of. The flight was - freezing. I turned my light on, no one came to me. I then went and found an attendent (2 different times) and discussed that it was very very cold. I asked to see if they had another blanket, they said no. They didn't do much to change the temperature. I watched for 15 minutes, and no one went to change it. Once they did, it didn't help the situation. Later I requested again, and similarly nothing happened. The food- terrible. Dried up hashbrowns, that were overcooked. Meat, I couldn't even eat."
Pros: "Normal flight. It was fine"
Cons: "The transit lounge was awful. Only water available & only 1 ladies toilet. Very crowded & noisy. The staff sat outside the lounge talking & did nothing about what was going on inside the lounge. Needs alot of attention"
Pros: "The airport exclusive for PAL, smooth landing."
Cons: "The leg room was too tight , the seats look dirty and old. They run out of choice of food, so they keep on apologizing that you don’t have a choice. But take what ever they have."
Pros: "Plane was clean"
Cons: "Not a lot of leg room. Didn't realize there was in flight entertainment until after the flight was over."
Pros: "It was an almost perfect flight. We just had the wrong travellers sitting behind us. it was a late night flight and these teenagers were playing UNO. So can you imagine the noise they are making???"
Pros: "Efficient airline, on time, easy enough check-in and airport processing"
Cons: "Barebones, no Wi-Fi on plane and no entertainment of any type"
Pros: "Arrived on time."
Cons: "Because of Long lines at Thai immigration, I made it the gate as my Group was boarding. I was afraid I was going to be late."
Pros: "I like the hot meals and cold drinks"
Cons: "The entertainment. Very limiting to those who are low in their mobile's batt supply. You should have with you an earphone or headphone. Planes wifi not responding."
Pros: "Crew staff were nice and friendly"
Cons: "Lousy plane business class. Seats recline 20 degrees For entertainment. One has to download app Before flight"
Pros: "One of the flight attendants from my flight to Manila from Bangkok was very helpful in getting the ground crew to help me transfer from terminal 2 to terminal 3 by using the transfer bus. One of the taxi drivers wanted to take me for 800 pesos. But not only did I not have to deal with traffic on the street but be cause we were riding on the tarmac we saved a lot of time. Thanks to the helpful flight attendant."
Cons: "We left late from Bangkok and I was afraid I would not make my connection."
Cons: "Philippine Airlines makes it hard to upgrade seats. No on board entertainment."
Cons: "poor food no entertainment terminal 2"
Cons: "Flight is always late Seats are very small no screen at your seat meals are so-so"
Cons: "Connecting flight was delayed 1.5 hours which became 2.5 hours without notice. Had to run through airport to catch flight back to LAX which almost did not happen. Luggage did not make it despite prior assurances. Luggage was finally delivered more than 24 hours later. Employees were without information and only apologetic after much protest. No compensation offered. Writing formal complaint."
Cons: "The fact that u would not let me board without a leaving ticket. I have a wife and daughter there, and also PI ID. I missed my daughter's birthday. I will never forgive that"
Cons: "Of the four total flights, to include connections, Philippine Airlines was delayed on all legs. The delays were all after boarding and while sitting in plane. Delays ranged from 30 minutes to 75 minutes and all four flight delays were reported to be due to delays in getting baggage on the planes or getting the meals loaded on the planes according to the pilot's reports. Of note, on all four flights, the crew ran out of food before getting to our isle and had only one option remaining with no alternatives for those allergic to any portion of the meal. I would absolutely never recommend Philippine Airlines to anyone. The reduced cost of tickets was absolutely not worth the experience."
Pros: "Ice cream"
Cons: "No monitor"
Pros: "Crew were nice."
Cons: "leg room only enough for shorter people. Tall people will have their knees pressed against the seat in front. If you are tall and ask for a bulk-head seat, you will be asked to pay a huge increase in price. Zero consideration will be given to weather the seat is adequate. If you want an adequate seat, you must pay as if you wanted luxury. Also, the food was horrible. Also, even some international flights will have NO entertainment system at all and no means to charge your cell phone so you can entertain yourself."
Pros: "On Time"
Cons: "Terminal in NAIA"
Pros: "Nothing hated every minute of the cattle car ride from hell"
Cons: "Delays horrible flight attendants extremely small seats"
Pros: "For group check inc check-in personnel were inflexible. Nearly missed flight despite being in airport 2.5 hours before flight."
Cons: "Personnel were not listening to situation and issues that would be affecting passengersdespite taking to supervisor."
Pros: "The pilot tried to stick to the schedule."
Cons: "My seat didn't recline properly. A lot of turbulence (over 90% of flight time) due to the monsoon season, I guess. The aircraft was somewhat small, Airbus A320-200."
Pros: "Not much"
Cons: "Service was bad, delayed flight, etc."
Pros: "The flight staff was more than accommodating to my husband and myself as we both had become very ill . They did everything they could do to make us comfortable. The airline put us up in a hotel for the evening and got us on a flight the next day."
Cons: "First I would like to say I understand things go wrong that are out of the airlines control but being grounded on a run way for ten hours is absolutely ridiculous . We both became very ill about two hours after eating on the flight to the point of needing medical attention. The delay ended up costing us $179 extra dollars for our car parked and it would be more than reasonable and expected for you reimburse us for this cost. We have a receipt for the proof of this cost . You can reach me by email email@example.com Sincerely Michelle bennett"
Pros: "The comped us a hotel room in Manila after we missed our connecting flight."
Cons: "6 hour delay for take off."
Cons: "Very tiny seats, tough for a westerner."
Cons: "No entertainment, no place to plug in devices, extremely uncomfortable. The worst part was the Dixie cup of water served. Really?!? A bottle or larger cup would have broke the bank? Was so thirsty by the time we landed even though I had the attendants bring me water three times."
Pros: "Crew was polite"
Cons: "Food and entertainment"
Pros: "Got upgraded to first class, there wasn’t any TVs but it was only an hour long flight. Staff was also really nice"
Cons: "Magazines or tv."
Cons: "Bad ticketing system. Too narrow seat position. Crews are using too strong perfume. Bad altitude changing. Overally it was worst experience in my life."
Pros: "Good value for the money. Flight crew was young and exuberant, very willing to make the passengers journey as comfy as possible. Surprised an inflight meal and two checked bags were included in my fare. Other international carriers would have charged extra! Hope this Korean Air economy carrier sticks around. Hope to fly them again!"
Cons: "The plane was on the old side with worn seat cushions. Not the most comfy for long haul flights. No pillows, blankets or inflight entertainment. Do bring your own blanket or jacket and do not forget the snacks!"
Pros: "Food was good quality and good portion for the duration of the flight."
Cons: "Seat were smaller than Korean air everything else feels like any other budget airline"
Pros: "Wide leg room, nice customer service and most importantly being able to check in baggages up to 15kg for free!!!"
Cons: "We were delayed three hours"
Pros: "Service and crew"
Cons: "It was a older plane with very little legroom. I’m 5’7”"
Pros: "We were actually on Korean Air, not Jin Air due to our change in schedule. Korean Air staff in Hanoi were truly excellent. They even followed thru so that staff in Seoul assisted us with our connection. We were very impressed. Korean Air's flight attendants have always been professional and courteous. The level of service is superior to most airlines we've used."
Cons: "Absolutely nothing."
Cons: "Ancient plane! It still has ashtray!"
Cons: "Please indicate in bold print which airline you check in with if two or more are listed! Due to the ambiguity on our reservation we nearly missed our flight. Many other passengers on this flight had the same problem."
Cons: "The flight was suppose to be a direct flight but we end up stoping at Hongkong. We were on the plane for over 12 hours instead of 5 hours and 20 mins."
Cons: "I was just put on whatever seat was available."
Pros: "the trip with Jin air from Clark was good, the trip from Inchon was good"
Pros: "Great flight, good service"
Cons: "It was all fine."
Pros: "This was a codeshare with JinAir. The staff was friendly and helpful. The plane was small, but thankfully there were plenty of open seats so it felt spacious."
Pros: "It was okay!"
Cons: "The connecting flight was a little confusing, most of us don't know what's going on or where to get the boarding pass."
Pros: "It's what you expect from a budget airline. Was actually happy they had food."
Cons: "The food was not good at all. The seats were uncomfortable. There is no entertainment."
Pros: "Comfortable seats."
Pros: "Good for a short hop from Korea to Japan"
Pros: "I paid for Korean air tickets only to realize I got cheap flight on Jin air. I puposely paid more for a real airline. Not some tiny seat budget airline that can't even serve a proper meal. This is the last time I buy on kayak!"
Pros: "The crew were so accommodating"
Cons: "No entertainment and the food is few and no other choice for free drinks"
Cons: "Delay from Japan to Korea 7 hours."
Pros: "Thy got us there (an hour late)."
Cons: "Poor food. Soda is extra charge. Flight crew was in bluejeans. Boarding passes only available at the airport at the time of the flight. No legroom."
Cons: "Very tight on legroom."
Cons: "I could only check-in 2 hours before hand and that annoyed me because it's very stressful to check-in that close to departure and get through security and customs. I was especially upset that I booked my flight with Korean Air and didn't find out it was actually with Jin Air and I could could not check in with Korean Air."
Cons: "It was quite late"
Pros: "The only positive about this flight was the cleanliness of the aircraft."
Cons: "Flight attendants are dismissive of their non korean passengers. Flight was late in departing from Angeles."
Pros: "Friendly staff. Good snack!"
Cons: "The flight was delayed due to weather almost missed my connecting flight to New York but the crew was helpful. Really appreciate the flight attendants help.lo"
Pros: "Got me there on time."
Cons: "Tight fit, no food o entertainment unless purchased on aord."
Pros: "Crew was social and friendly. Great job on a long flight."
Pros: "Friendly service from the crew"
Cons: "Seats were small with no leg room"
Pros: "when I tried to to make changes to my trip they asked me for three hundred and fifty Dollars so I called Korean air changes were made at NO EXTRA charge"
Cons: "Korean airlines ignored my wife's request for a wheel chair. She explained that she was a diabetic and was feeling dizzy. They did allow her access to a short cut through the terminals; however she had collapsed, broke her watch, cover to the cell phone, injured both legs and right arm. She kept yelling for help and no one arrived, she managed while in intense pain to get up make her flight. When she arrived in Bangkok she went immediately to the Emergency Room and received treatment. I am appalled at the indifference of the members of the boarding crew that didn't offer assistance to my wife."
Pros: "No entertainment on the flight at all, food was ok. Lucky that I got bump to prestige otherwise I will have comment on seat as well"
Cons: "Delayed for over 2 hours Staff not accomodating Staff dressed unprofessionally"
Pros: "I would not use Gin Air in the future. Will stay with Koran Air."
Cons: "Nothing was good about the flight. Sub standard . Transfer was not good either."
Cons: "Almost everything. Jin boarding system is suck. They can't give me the boarding pass for the transit flight and they don't know what should I do when I am going transit. This is even more frustrating when the flight is delayed and you have 1 hour of international flight transiting. Food is cool and tasteless. I won't fly with Jin air ever again. I would say that after all these years of at least 70000 miles of air traveling. This is the WORSE of my experience."
Cons: "No movies, one small snack, this was a 6 hour flight"
Pros: "I am a frequent flyer internationally and domestically in the USA, and flown multiple airlines but have never ever felt offended by a flight crew until my return flight to the US from Clark airport in the Philippines scheduled to depart on 1-13-2016 at 11:55pm. The cabin flight stewardess in her navy blue top and jeans asked me to sit down when she saw me standing at the front of the plane while the plane was cruising. There was no turbulence at that time, the seat belt sign was off and the captain did not announce a need to stay seated with the seat belt on. I explained that my back and left leg hurts so I needed to stretch, shake it off and stand. She insisted that I sit for my safety. I did not argue because I did not want to cause trouble. Then I asked her for the toilet which was behind her, hidden as she keeps the curtain pulled around the toilet and galley. She directed me to the tail of the plane when I am seated at #28B at first row at the front of the plane, 4-5 steps away from me. She kept still, standing in front of the toilet until I walked away to the back of the plane. Again, I did not complain nor argue. I thought to myself that maybe the front toilet if off limits to passengers. Then later when I returned to my seat, I watched all other passengers who appear of her same race and talked same language as hers, pull the curtain covering the toilet and galley, use the toilet and get drinks from her freely. I felt very offended that I was not allowed to use this toilet as every one else have and did not receive the same friendly service as those passengers. I wanted to keep to myself about this but I realized I was treated unequally. So I told her that I was offended that she directed me to the back of the plane to use the toilet while everyone else used the front of the plane toilet. I also told her I felt I was not treated equally and felt very hurt. She kept apologizing after I explained how I feel but her apology does not take away the fact that I was treated differently and unequally. I advised her that she should not treat her passengers as if we are ignorant of flying, of our rights and of flying etiquette. She kept apologizing every time she passes by me throughout the flight but this did not ease my feelings at all. This was the last blow to my dissatisfaction with this trip beginning with the 2-hour flight delay. With many other airlines flying to Clark airport in the Philippines, I choose not to fly Jin Air again. In fact, I already booked with another airline today for my next trip with my family in 6 months for a wedding. I will not recommend Jin Air to everyone I know."
Cons: "The flight stewardess was very offensive. I am a frequent flyer internationally and domestically in the USA, and flown multiple airlines but have never ever felt offended by a flight crew until my return flight to the US from Clark airport in the Philippines scheduled to depart on 1-13-2016 at 11:55pm. The cabin flight stewardess in her navy blue top and jeans asked me to sit down when she saw me standing at the front of the plane while the plane was cruising. There was no turbulence at that time, the seat belt sign was off and the captain did not announce a need to stay seated with the seat belt on. I explained that my back and left leg hurts so I needed to stretch, shake it off and stand. She insisted that I sit for my safety. I did not argue because I did not want to cause trouble. Then I asked her for the toilet which was behind her, hidden as she keeps the curtain pulled around the toilet and galley. She directed me to the tail of the plane when I am seated at #28B at first row at the front of the plane, 4-5 steps away from me. She kept still, standing in front of the toilet until I walked away to the back of the plane. Again, I did not complain nor argue. I thought to myself that maybe the front toilet if off limits to passengers. Then later when I returned to my seat, I watched all other passengers who appear of her same race and talked same language as hers, pull the curtain covering the toilet and galley, use the toilet and get drinks from her freely. I felt very offended that I was not allowed to use this toilet as every one else have and did not receive the same friendly service as those passengers. I wanted to keep to myself about this but I realized I was treated unequally. So I told her that I was offended that she directed me to the back of the plane to use the toilet while everyone else used the front of the plane toilet. I also told her I felt I was not treated equally and felt very hurt. She kept apologizing after I explained how I feel but her apology does not take away the fact that I was treated differently and unequally. I advised her that she should not treat her passengers as if we are ignorant of flying, of our rights and of flying etiquette. She kept apologizing every time she passes by me throughout the flight but this did not ease my feelings at all. This was the last blow to my dissatisfaction with this trip beginning with the 2-hour flight delay. With many other airlines flying to Clark airport in the Philippines, I choose not to fly Jin Air again. In fact, I already booked with another airline today for my next trip with my family in 6 months for a wedding. I will not recommend Jin Air to everyone I know."
Very basic, all seats are non reclining
Pros: "Worst Airline Ever"
Cons: "Vietjet needs to update their refund policy"
Cons: "We left 1. 5 hours late! The only food on the plane was prepackaged chemical foods and the only vegan option was a porridge they pour water over ($2)."
Cons: "Get more Customer Services training for the better and for the next level of international services provider...."
Cons: "Flight was delayed - be on time"
Pros: "Clean plane"
Pros: "Vietjet’s staff are always attractive, smiling, and friendly. I like the double embarking and disembarking process."
Cons: "I hate Vietjet’s restrictive luggage policies. I had to repack everything at the ticket counter to match the 7 kilo restriction and one carryon limit. On every other airline the way I pack is acceptable. Then I was given a window seat with no window. It was in the exit row. Terrible!"
Cons: "Boarding on time instead of delay twice"
Cons: "should be on time"
Pros: "The crew was very nice and helpful, comfortable seats and the airline seemed well run for a discount carrier."
Cons: "Getting to and from the plane, they use a bus and only had one bus so we was packed in like cattle on a truck"
Cons: "Airport reception is inexperience, could provide us the info we need. Luggage charging 2 for 70kg which is retarded. If you pay online or declare online it gives you discount, unfortunately that doesn’t work on visitors. The check innprocuedure was ineffective and waste lots of time"
Cons: "No free water on a 5 hour flight. Poor choice of snacks to purchase. No leg room. Chaotic at boarding time. Expensive for the service"
Pros: "It was on time for a change"
Cons: "The seats are uncomfortable. We requested 2 aisle seats. Given the ok, and then found out we were seated window and middle. How did that get lost in translation?"
Pros: "It was a direct flight to Phuket"
Cons: "Flight was delayed for 2 hours, then didn't board for another 45 minutes after that. We were given a mediocre coffee or soft drink in a lounge, no food. Basically the afternoon at Patong was wasted because we didn't arrive until after 5pm. Vietjet is renowned for this sloppiness and persistent delays."
Cons: "Delays with no explanation or expected timing"
Pros: "Quick flight"
Cons: "It was a quick flight from dalat to hmc. So I didn't expect a lot. But they charged for water and there were no tv's."
Pros: "Flight Cree good"
Cons: "Seats, no jet ways to board or deplane"
Cons: "Crew members playing video games while waiting on the Tarmac.. very unprofessional.. driver of shuttle should be fired for not paying attention..."
Pros: "Plane was clean and boarding was efficient. Good value. Flight was on time."
Cons: "Online booking experience was confusing as I was rerouted to Kiwi. Tried to pay for both bags at time of booking but was told due to a technical issue I had to pay at the airport. When checking in was forced to pay in cash. More of an inconvenience and caught us off guard. Plane was old and seats were very small and uncomfortable."
Cons: "No online check-in. Flight was late. No legroom."
Pros: "Good pilot and crew, comfortable seats because we were given the ones right behind the exit row seats with some leg room."
Cons: "Our original flight time was delayed the first time, and then it got delayed AGAIN about 45 minutes after we got to the airport!"
Cons: "Took 2 flights with this airline and both flights were delayed! Will never fly with this airline again!!!"
Cons: "My flight was from Bangkok to Busan, via Hanoi. I was planning to transfer at Hanoi, but Vietjet did not offer transit service. I had to pass immigration (exit the country), then reenter. Luckily Korean citizens can enter Vietnam without visa; otherwise, I would have lost my luggage. Terrible service."
Pros: "It was exactly what we needed. On time flight with few frills but good price and efficient. No complaints at all. Crew did well keeping control of passengers that kept standing while seatbelt sign was on. Firm but not angry. Good job."
Pros: "Flights were on time and worked well for us. Flight attendants were helpful"
Cons: "The charges for each checked bag were annoying. We are a family of three and traveling with a 26 Kg kid but paying full price for our seats. With one checked bag the additional 4 Kg in the bag resulting in an upcharge seems foolish. Other passengers weighing 4 times as much pay the same ticket price as our smaller lighter weigh child."
Pros: "Was on time and cheap."
Cons: "I received a text saying the departure time was delayed 5 hours but that was not true. Don't know where or why the text."
Pros: "The plane got me to my destination"
Cons: "1) I had to check in my bag (which in any other fight I took was a carry on) 2) I booked thru kayak via kiwi and it was impossible to make a change even though I requested the change 1 min after my booking (I called and emailed them several times without success) 3) there was a delay in the gate and we were not kept up to date"
Pros: "Relatively cheap but you get what you pay for."
Cons: "They are super strict with the luggage, and you have to go through multiple steps. Operations are poor. Flight was delayed."
Pros: "Nothing too special to say here. One nice thing was that the lady that checked us in let us carry-on our overweight bags."
Cons: "I wish they had in-flight entertainment, but it's not that big of a deal."
Pros: "Cheap flights but u get what u pay for"
Cons: "2 delays of 10hrs"
Cons: "Attendants gave the first three rows drinks, but didn't give the rest of the passengers anything."
Cons: "I don't like how the lineup was at check in. You go the counter to check in. Then go to another counter to limeuo again to pay for your bags. Then lineup again for checking in. Very frustrating and confusing. Flight was almost three hours delayed and they refused to change to earlier flight. Service was poor and staff spoke very limited English. Will try to avoid this airline in future. Not a great first time experience."
Pros: "Good value, and the planes were on time (We took a couple of VietJet flights). Staff was courteous and friendly.Inexpensive! Free bag."
Cons: "Somewhat arbitrary rules about how much your carry on can weigh. I don't really get why this makes much of a difference anyway, as the bag will be on the plane anyway."
Cons: "Really annoying to have to pay excess luggage fee when starting a long journey, being allowed only 15k and the first thing that happens is that You have to leave Your check in country to go and pay for having 3kg extra. Badly earned money spent all time in line hating the airline for this stupidity - 20 kg's is a very normal allowance - get back to standard!"
Pros: "Airlineseriously delayed… Triples an hour duration flight… Delayed 2 1/2 hours seriously delayed… Triples an hour duration flight… Delayed 2 1/2 hours"
Cons: "Caroline is wonderful once the plane is able to get into the air"
Cons: "I was on an International flights, 3.5 hours. Their website didn't mention any additional fees for check-in luggage, I didn't expect that as most airlines don't charge extra fees on international routes, how surprised was I when at the check-in counter I was ask to pay $36 for my 10kg backpack. I feel I was scammed."
Pros: "Not much"
Cons: "Bus instead of ramp boarding. No food or drinks provided. The carts raced by us and did not stop to ask if we wanted a purchase. No leg room in seats."
Cons: "Have an error in system. I can't join the flight"
Pros: "Cheap fares"
Cons: "Late. Terrible boarding process, agents showed up 15 minutes prior to scheduled departure time, and then put a final boarding call on the message board everyone had a lineup in a long line and no rows called just first come first serve. Male flight attendants were rude."
Pros: "Staff onboard friendly"
Cons: "Flight check very slow"
Pros: "Check in and boarding processes were actually ok this time! Decent timeliness and decent comfort level on flight."
Cons: "I understand that a budget flight will sell food and drink for money, but I feel it would be common courtesy if they at least provided water free of charge if a client asked."
Pros: "Fluent English, comfortable and ample seat space"
Cons: "2 things: 1) I've traveled dozens of airlines with the same carryon backpack. The ticket agent required me to weigh my bag and since it was greater than 7kg said I'd have to check it. 2) Flight crew was running late which is entirely understandable. BUT rather than let the 200+ passengers know what was happening the gate agents said nothing."
Pros: "Please be aware they can change flight times earlier without communicating"
Pros: "Doing its job to fly you on time with good schedule. For less than 1 hour flight that's all you need"
Pros: "We were very pleased with VietJet Air. Check in went smoothly. Our bags arrived quickly after landing. Good start for the next leg of our journey."
Pros: "Everything was good"
Cons: "Just 20 minutes late"