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The boarding process in Chiang Mai was horrible. Gate change last minute left me with all our carryons and my husband in a wheelchair. No one came for him….. Inconsiderate and uncaring. Airport was crowded and no one cared….

Better explanation of where to line up when checking luggage.

No electrical plugs or USB plugs. No lounge at KKC airport.

Thai Smile must be the only airline in the world that still doesn’t allow mobiles and iPads to be used during taxi, takeoff and landing. No inflight service due to COVID but a little snack and water handed out as we left the plane. I also like the deplaning by row, I wish more airlines did this

Extra seat belt across the chest 10 minutes before taking off and 15 minutes before landing seemed excessively safe.

The transfer from Domestic and International was a bit confusing but I am easily confused. I did not eat any food, but the food on the other leg was decent. It was nice they turned the lights off on the night flight. The plane was in good shape, but was a little cramped in economy and I am small. They gave me a customs form to fill out and nobody looked at it as I went through customs. Not a bad flight.

My case was missing a wheel on arrival Heathrow and the staff were unhelpful when i tried to get some compensation stating it was not sufficient damage, i only wish that they at some point have to deal with the same situation it put me in, maybe they would change their attitude but overall it was a good flight

The aircraft was really old, the staff demotivated and the overall United airline service is horrible

Increase the number of available films, including variety. All other aspects were great.

food poor i said chiken i got pack a pow breakfast lousey .job to explain wot it was ...

After going back and forth with the airline, they never reimbursed the airline tickets. Went around asking multiple people how to get reimbursed and kept getting put back, not satisfied with their customer service.

No working jet bridge to deplane, with priority customers deplaning last. Followed by bus to terminal.

Efficient like all the other flights with them. An outstanding budget airline!

Excellent service. departed on time, and arrived ahead of schedule. The whole restrictions around no food/drink is a bit weird even with Covid. Also, no mobiles and iPad use during takeoff and landing is very 2006!

Indigo attempts to make you pay for a seat during check in. I opted to not do this. The result - they allotted me and my minor son seats apart. In the interest of making maximum money, they seem to have lost common sense too. Similarly, even during the flight, the crew are busy trying to serve food to those who’ve already paid for it. By the time they’re done, it’s time to land and no one else is able to get anything. Sadly this seems to be what makes them profitable, customers just need to bear with it till a better airline comes along.

As usual invariably delayed Lots of time in getting chkd in baggage

Staff needs to be trained in managing customers better. Indigo appears to be a low cost airlines in all aspects.

Flight was delayed and also lots of mosquitoes on the flight

Two times the gate was changed and flight got delayed

INDIGO Never On Time & Always Prefer to Shuttle Passengers Like shuttle Corks

I did not like the communication gap existing amongst the staff and the customer. My flight to Nagpur was delayed by two and half hours but it was informed to me on email ( not by W.A. or SMS) when I have already left my home in Baner area. I was painfully detained at airport with luggage when the gate no. 10 was changed to 5. I'll never recommend your flight to anybody.

Seats don't recline, no charging points. New aircraft and very clean. Crew should serve some water atleast.

Wife and I were seated in separate seats across the aisle

There was inordinate delay without any plausible reason. This has become a normal feature of Indigo now a days.