As posred earlier the crew was very accommodating & professional. Thank You Allen
All though you can not help it the kids was loud and unruly, The crew was very accommodating and professional. Thank You Allen.
No priority counter check in for families with young children.
The flight was delayed from GUM to ICN, there was no notification on how delayed the flight would be. Although we received notice, there was no specified time given. The flight was also very uncomfortable.
Cons: "Sold me a ticket then cancelled 15 minutes later due to not having updated information from the airline on bookings."
Pros: "The CS is very good and we boarded the plane with a SWA level of efficiency."
Cons: "The inbound plane was delayed."
Pros: "Good service for what you've paid for. Luggage allowance included in the fare could be a bit more."
Cons: "low price air ticket doesn't mean low quality service!"
Pros: "Price is great if you are lucky enough to get a promotion ticket. Free luggage is included in the ticket During the flight, crews provided water sufficiently."
Cons: "Basically nothing considering what LCCs provide."
I didn’t even fly on it can I get my refund
Pros: "The overall timeliness- although we were delayed boarding. We arrived on time."
Cons: "At least an offer of a free beverage? Water at a minimum."
Pros: "Have flown Peach before so knew what to expect. That made seat assignments and baggage handling painless. If you have not flown them before, their 7 kg cabin baggage limit is enforced in Osaka. Be forwarned and be prepared to pay extra baggage fees."
Cons: "We were unable to board the plane as they would not permit us to check in. I've reached out to request a refund but have not yet heard back."
Cons: "The staff is very arrogant and only looks for ways to make money rather than providing information and helping. NO COURTESY AT ALL. They made me miss my flight and managed to blame it on me despite my being there 1:30 ahead. I’ll never recommend them."
Pros: "We loved the price, timeliness, communication and friendly service"
Cons: "The terminal at OKA, it was confusing to find and to get to."
Pros: "Service was fine considering it was an LCC carrier. Aircraft was new and was in perfect order. No significant delays."
Cons: "No beverage service was offered even if we would have had to pay for anything. No other issues."
Pros: "Low fare punctuality. Much cheaper alternative than any other mode of transportations in Japan. No frill is expected. 10kg of free carry on should be enough for most savvy travelers."
Cons: "The back of seat was soft and the person behind me kept pushing/kicking without realizing I could feel it."
Cons: "Usually flying peach means saving big money. My trip really only saved me around 15%, had I known I'd be flying out of the cargo terminal on both sides and have to endure multiple packed bus trip on top of the most uncomfortable airplane seating I've ever had I would surely have paid the extra and will do so in the future."
Cons: "Seats to small and they didn't check ID to ticket"
Cons: "No entertainment, no place to plug in devices, extremely uncomfortable. The worst part was the Dixie cup of water served. Really?!? A bottle or larger cup would have broke the bank? Was so thirsty by the time we landed even though I had the attendants bring me water three times."
Pros: "Got upgraded to first class, there wasn’t any TVs but it was only an hour long flight. Staff was also really nice"
Cons: "Magazines or tv."
Cons: "Bad ticketing system. Too narrow seat position. Crews are using too strong perfume. Bad altitude changing. Overally it was worst experience in my life."
Pros: "Good value for the money. Flight crew was young and exuberant, very willing to make the passengers journey as comfy as possible. Surprised an inflight meal and two checked bags were included in my fare. Other international carriers would have charged extra! Hope this Korean Air economy carrier sticks around. Hope to fly them again!"
Cons: "The plane was on the old side with worn seat cushions. Not the most comfy for long haul flights. No pillows, blankets or inflight entertainment. Do bring your own blanket or jacket and do not forget the snacks!"
Pros: "Food was good quality and good portion for the duration of the flight."
Cons: "Seat were smaller than Korean air everything else feels like any other budget airline"
Pros: "Wide leg room, nice customer service and most importantly being able to check in baggages up to 15kg for free!!!"
Pros: "Service and crew"
Cons: "It was a older plane with very little legroom. I’m 5’7”"
Pros: "We were actually on Korean Air, not Jin Air due to our change in schedule. Korean Air staff in Hanoi were truly excellent. They even followed thru so that staff in Seoul assisted us with our connection. We were very impressed. Korean Air's flight attendants have always been professional and courteous. The level of service is superior to most airlines we've used."
Cons: "Absolutely nothing."
Cons: "Please indicate in bold print which airline you check in with if two or more are listed! Due to the ambiguity on our reservation we nearly missed our flight. Many other passengers on this flight had the same problem."
Cons: "The flight was suppose to be a direct flight but we end up stoping at Hongkong. We were on the plane for over 12 hours instead of 5 hours and 20 mins."
Un peu déçu par le vol, c’est la première fois que je prend un vol de 6h ou les boissons et la nourriture sont payantes et pas inclus dans le vol. Peut être que c’est propre à la compagnie mais ça m’a surprise. Le fait qu’il n’y est pas d’écran pour pouvoir passer le temps était aussi un point négatif. Cependant le personnel était très agréable.
First time of flying with Air Asia and great choice
Don't even offer water on a 5 and half hours flight. Its laughable one have to rent a blanket.
No free water. Water cost money in a currency that I didn’t have.
Pay for food on an almost 6 hour flight. Very tight space, I had to show my boarding pass for the food I paid and the blanket set. I had an online boarding pass, that didn’t work, I had to take out the printed boarding pass out of the overhead locker whilst my neighbour was eating, as I was sitting in a Center seat. The staff was very friendly and got my bag out but it didn’t make sense. As the online boarding pass was enough for the blanket set. But not for the food. Just to make a check on the piece of paper. I had a warm free meal on an one hour flight from BKK to Samui with Bangkok airways. So airasia just tries to save money where they can.
Pros: "The flight got me to where I was going."
Cons: "If you are.looking for some entertainment for a long flight, there will not be any."
Cons: "They wake you up at 1am for breakfast. For a flight that lands at 4 AM you should just skip the meal service and let people sleep."
Cons: "A boarding pastor next leg so that we didn't have to enter and leave Japan. The ggreeter n oskka couldn't find us the next leg lis"
Pros: "The flight attendants gave us an extra seat for our baby!"
Cons: "Cleanliness of the bathroom, seat tables, windows etc."
Cons: "Crowded seats, no entertainment and no provided food or beverages for a 7 hour flight. Air asia does not care about your comfort, they just want your money."
Pros: "Ground staff is friendly and helpful during baggage check-in. Change of gate is notified via SMS & mail."
Cons: "Air conditioning at departure hall was not working properly. It feels rather humid while waiting for boarding."
Pros: "Don’t remember, that’s how much of an impression they made."
Cons: "Doesn’t matter because I won’t be using this airline again."
Pros: "The flight i booked has 2 segments, both by Air Asia. However, when i arrived in KL, i was forced to exit the terminal, having to go thru immigration/custom, end up paying 2 separate luggage fees, lots of hessle. Since i never received Air Asia booking#, i was not able to check in, etc."
Cons: "I will avoid booking this way and for sure avoid booking Air Asia"
Pros: "Quiet Zone well worth the $28. Could do with the crew reminding people it’s a QUIET zone though."
Cons: "Not arriving 2 hours late and having screaming babies in the back for the entire 10 hours"
Pros: "The crew were pretty quick to help."
Cons: "The seat was moving of its own accord. I should have paid more for a flatbed. I don’t enjoy the music played at the start and upon takeoff. I wanted to sleep but it was interrupted all the time."
Cons: "There is no entertainment, and you have to pay for even water, plus if you want to pay with card it is a $10 minimum...."
Cons: "AirAsia is stepping the game up. Food could be better but the staff are always amazing with some of the biggest and whitest smiles I’ve seen. Thank you."
Cons: "Seats were very uncomfortable and unevenly spaced out for an overnight flight it wasn’t possible to get comfortable to sleep"
Pros: "Flight and staff were great and we landed 50 minutes early!"
Cons: "It took an hour to get through the check in line at KIX, we weren’t able to check in online."
Pros: "Quick boarding"
Cons: "The air steward and stewardess were so noisy throughout the flight. I stood at the last row where it was close to where they sat and toilet. They took non stop and laughed literally loud. can you imagine the other way round - I am chatting loudly in the midnight and they are trying to get some sleep? They just didn't have professional mannerisms and service awareness."