Pros: "Plane is good"
Cons: "Delay 2x poor"
Pros: "The flight attendants were wonderful and the business class seats were very spacious and comfortable."
Pros: "Friendly crew. Short flight, very efficient"
Pros: "I love flying on Vietnam Airlines Clean planes Crew always friendly and helpful"
Cons: "Ruined flight due to excessive baggage charge which is clearly just stealing from customer at check in... 1800 bhat for one small case! Never again with Vietnam Air"
Pros: "The flights left and arrived on time."
Cons: "When connecting from a domestic flight to an international flight in Hanoi they do not check your bags to the final destination. They also do not inform you that you have to change terminals when arriving in Hanoi. I barely made the connection because of these two issues."
Cons: "More chairs at boarding gate in Bangkok, please"
Pros: "The crew was very nice."
Cons: "There were passengers clapping through the whole flight."
Pros: "The seats were roomy and comfortable. For airline food, it was actually pretty tasty. The in-flight entertainment was very good. I wish Vietnam Air was available in the States!"
Cons: "Was denied entrance fir my wife to the lounge even having two passes both in my name. Was given one in Da Nang however lounge not open at 4:30 AM. My wife was traveling economy I was in business. Nasty reception at the Vietnam Air lounge in Hanoi. The other lounge great not affiliated with Vietnam."
Pros: "Only 15 minutes late, could have been worse"
Cons: "I had to use a belt extension, which did not work. I tried to attract the attention of the crew, but did not succeed."
Cons: "They changed the time without notice and wouldn’t even accept checked baggage."
Pros: "Boarding was quick and Flight was Smooth"
Cons: "Food basic,Crew not so friendly.Flight left 15 minutes late."
Cons: "Delayed with no announcements or explanation."
Pros: "Very quick procedures! Check in, boarding, disembarking"
Cons: "Seats are not comfortable"
Pros: "Comfortable seats"
Cons: "No vegeterian meal (all options include meat); the staff spoke English poorly; no media system; pretty old airplane"
Pros: "Supper nice and sweet crew! Good food, nice service, comfortable chair <3"
Cons: "Delay 15’"
Pros: "Excellent staff"
Pros: "Seats in economy was exceprionally wide. For short flight they actually served a meal. Flight attendants were friendly and coutrous."
Cons: "Seats didn’t have monitors. Instaed had “old fashioned” overhead monitor. Wasn’t that portant since flight was only 1.5hurs long."
Pros: "Comfortable, good food, good drinks , on time"
Cons: "Edited movies and the headsets were uncomfortable but you couldn't use your own because the left and right we're separated jacks"
Cons: "The plane was late in boarding, and even later in arrival. We were given no explanation, only an apology. And it turns out worse, because apparently we had been shifted to a plane that was going to continue into Laos, so the plane came in at the International Arrivals Section and we had to take a bus from there to get our luggage in the Domestic Arrivals Hall. Making it all even later. No food offered for this quite expensive flight, only water, and no entertainment either."
Pros: "Good boarding process, punctual,great cabin service"
Cons: "Baggage arrival"
Pros: "The UA rep gave poor directions for transferring in Seoul; we ended up nearly missing the flight (and other UA passengers did miss it despite VN holding the plane for 40-plus minutes). The crew was helpful and friendly, defusing a truly stressful situation."
Pros: "Crew and airplane were great!"
Cons: "Food was not as good as I'd remembered on previous trips."
Pros: "The evening meal was far better than the mystery cold cuts and drowned slaw on the daytime flight out of Hanoi. Crew were pro -- if a little terse at times. Pilot launched and landed the aircraft successfully, always a big plus in my books."
Cons: "Seat was hard and somewhat uncomfortable. I wanted bottomless refills of white wine but the stewardesses had other ideas. Pours were on the skimpy side, too. Passengers were fiddling with their damned devices during takeoff and landing, and the crew shoulda laid down the law there."
Cons: "Clean, organized and friendly service. The headsets are not well taken care of. I had to exchange twice due to the broken items."
Pros: "The whole flight"
Cons: "Nil by"
Cons: "In Beijing, the check in desk didn’t even post a sign saying that the desk moved from terminals E to terminal A. There was no self service kiosk so we were waiting around forever to get our Boarding pass."
Pros: "Airplane food is usually drab & this fish in chili sauce was really tasty. Pleasant crew"
Cons: "Miss channels fir tv or music or movies. No wi-fi"
Pros: "The crew was really polite, nice and helpful, a good change for someone that uses Chinese airlines"
Cons: "The food was really dreadful and I am used to the Chinese airlines standards so the bar is really low. Beef or pork as options, the meat was really bad"
Pros: "Great service"
Cons: "plane a little old"
Pros: "Good weather and a quick smooth flight"
Cons: "They kept shutting the lights off. The plane was very hot when we first boarded. In the air the air conditioner slowly began to cool off the plane."
Pros: "Everything! The service, friendliness, food, movies, clean restroom, etc."
Pros: "On time, smooth flight"
Cons: "seats seem "cheap" plastic. They crackle as you move in them and don't seem to be a very high quality."
Pros: "The plane and food were good"
Cons: "Took a very long time to get checked bags"
Cons: "Our flight was scheduled to depart at 7:15 pm. We decided to grab a quick bite to eat before boarding. Our boarding pass indicated that boarding would begin at 6:45. They called "final boarding" at 6:35, just as we were wrapping up. I believe we were the last to board at about 6:35 or 6:40. Once we were on board the plane pulled away and departed a full half-hour before schedule. The early departure was welcome, but unexpected and made us feel more rushed than necessary without prior notice."
Pros: "For flying overseas the airplane was old and uncomfortable. I've flown overseas before and the seats have been a lot more comfy. The crew was fantastic and the food just crappy like any plane food."
Cons: "The seats and the food."
Pros: "excellent ,no complaints. Good flight all around."
Pros: "The rolls were warm. That is literally the only positive thing I have to say."
Cons: "My first flight was canceled, which I wasn't alerted to until after I arrived at the airport. They booked me on another one leaving 2 hours later, which was delayed by about another 5 hours. I suppose it was the weather, but a flight going to the same destination on the same airline managed to take off on time, and it was supposed to be leaving 40 minutes after my second flight. I have a hard time believing it was the weather, but who knows? There were absolutely zero gatw agents there to offer any helpful information. They eventually gave us food vouchers, but it was about 5 minutes after 90 percent of the applicable restaurants closed. Everyone on the flight was forced to eat at dairy queen, which quickly ran out of everything anyone wanted. I will never fly Vietnam Airlines again."
Cons: "Flight attendants were not friendly and courteous. There was not enough blankets for every passengers. Food was a cold sandwich with water, juice or soda only, no alcohol available on the international flight. Overall, I would give this airline a "F" for failing to keep up with the standard of other airlines."
Pros: "Very attentive to handicapped passengers. Which is me. Yhe flight is short yet they served a light lunch we seemed like a waste to. I had a coke. The plane was clean I love the hostess uniforms. Beautiful and very feminine. Refreshing in today's world"
Cons: "For a short hop I have nothing to suggest. Perfect"
Pros: "Did not have food so can't commen. This airline reminds me of Cathay pacific I really liked it. I have down Vietnam airlines several times Good English and on time. They know how to deal with people in wheelchair. I will fly every time I can"
Pros: "Everything was great in the flight. It felt fantastic to be treated like a princess."
Cons: "I received at least 4 emails from Vietnam Airlines prior to my visit informing me of changes in our booking. All added time to our layover in either Hanoi or Ho Chi Minh on our return. Once we arrived in Hanoi we were informed of 2 more delays in our departure. I am traveling alone with 3 children all under 12 yrs &I make a concerted effort to book flight with the shortest layover possible. What would have been a 10hr door to door travel time turned into 16 hrs. Needless to say, I will not fly Vietnam Airlines by choice again."
Pros: "No baggage charge."
Pros: "The service"
Cons: "It's a very short flight but the staff as always is very polite and welcoming"
Pros: "Good food on the 7:10 flight and everything was fine."
Landing to Hanoi in time Seat not reclining -Cabin design very dull
Pros: "Left 5 minutes early"
Cons: "Seat a little hard"
Pros: "The crew was efficient and kind. They made the flight excellent"
Cons: "A bit more space. Knees were right up against seat in front of me."
Pros: "Quick, easy flight"
Pros: "I like the price and the short lenght of time to it took."
Cons: "Can think of anything at this time."
Cons: "A seat that did not jolt and move around. Legroom seat on offer for free as no one had them."
Pros: "Good food, fast service, I suppose it was okay for a low priced carrier."
Cons: "No frills airline and a broken seat. Flight attendants were rude."
Cons: "25 min delay departure."
Pros: "Clean plane, air conditioning."
Cons: "Bag fees; no free food, snacks or even water."
Cons: "The ticket agent didn’t book us all the way through to Siem Reap."
Pros: "Excellent timely flight. No food or entertainment for this short flight. Should be not applicable option"
Pros: "All good"
Pros: "Swift easy boarding and departure"
Cons: "Seats cramped Expensive simple food No complimentary drinks No entertainment"
Cons: "They wouldn't let us on the flight, even though we applied for a Vietnam passport. They were rude and I. Addition to ruining my vacation, they didn't accredit me my money for another flight."
Cons: "Flight was 2 Hours late and we missed our connection. We had to wait 3 hours to get a later fligh."
Pros: "All went well good directions at airport"
Cons: "Air aisia check in terminal 2 not 1"
Pros: "Price and smooth flight"
Pros: "the efficiency and friendlyness of the staff simply fantastic.the journey was very short but everything from check in to baggage collection ran so smoothly.i will want to fly with this airline many more times."
Cons: "The flight was delayed at the gate and on the runway. They did not serve any alchohol. The crew was aloof."
Pros: "Fairly good value (although not particularly low fare)"
Cons: "Poor leg room and slow boarding by bus. Flight was late and no updates given."
Pros: "Nice equipment and price. On time."
Cons: "Being a discount airline you preorder and pay for any meals or drinks you want. It as only a 40 minute flight so it didn't matter to me. Just know it ahead of time."
Cons: "They don't even give you free water on the flight."
Cons: "Worst seat that i've ever had. At 5'6", i rarely have trouble with leg room or sleeping - not so on this flight. Seats packed so tight it was impossible to get comfortable. Flight attendants never offered water or any service on a 5 hour flight. When we asked for water, they asked for money... This takes the idea of no frills to the extreme."
Pros: "We weren't able to pre-book baggage on a third party site, and the direct AirAsia site was crashing the day we had to book. The baggage cost more than the flight. Never again."
Cons: "Baggage cost"
Cons: "For tall people - there isn't very much leg space, but this was OK for a short flight"
Pros: "Cheap fare. Flight was on time (this time)."
Cons: "Online checkin didnt work. I made several attempts. Then I spent 45 minutes waiting for online chat to help. We agreed on my seat and the size bag I wanted to buy and the amount. When I turned up at airport they had no record of this conversation (although I could show it to them from my laptop) and wanted to charge me baggage fees at an extortionate rate. Terrible customer service experience all around."
Pros: "Nice staff. Quick check-in, don't carry more than 30 lbs per piece, they will charge you at least just a gram more."
Cons: "Not enough variety of food, meals are so small. If you are hungry take care of grab some food before enter to the plane."
Pros: "We boarded quickly. It was cheapish."
Cons: "Unfriendly staff, poor piloting, really small and uncomfortable seats, no entertainment."
Pros: "Safe flight, information in multiple languages"
Cons: "Having to buy even tea and soda. When I ordered Lipton iced tea and instead received hot tea, the stewardesses acted like it was very inconvenient to change it."
Cons: "They charge $60 for checked baggage even though it's an international flight"
Cons: "Long line to check in and people not polite."
Pros: "Quick on time boarding and departure. Crew was professional and helpful."
Pros: "The crew was efficient for getting everyone settle and take off in no time!"
Cons: "Need to change the carry on bag to 15 kg! 7 kg is not efficient!!"
Pros: "We were able to just carry our packs on since we pack light and therefore did not have to pay the baggage fee. The in-flight time went by quickly."
Cons: "The boarding took almost 30 minutes longer than it had stated and everyone was just standing in line. The pilot seemed to hit every pocket of turbulence he could and the landing was terrible."
Pros: "It felt like the cabin was not pressurized correctly. My ears were plugged for hours after the flight and I had a bad headache. Our travel companions also thought the cabin pressure was not right."
Cons: "Had to pay hundred dollars for my bags and they charged me 80 baht for A bottle of water you need to tell people that got to pay for bags"
Pros: "Just about everything. very smooth operation."
Pros: "The crew was smiley and nice. Boarding went smoothly. Purchased meal was decent and not terribly pricey. Takeoff and landing was very smooth."
Cons: "Boarding started 10-15 minutes late without any apology or announcements prior. Seats were very close together from row to row. Zero leg room. The seat itself was very uncomfortable and barely reclined. I'm also not very tall (5'8) so I can only imagine for taller people. The was no inflight entertainment or wifi whatsoever."
Pros: "My grandmother was 82, the boarding crew went above and beyond to help her with wheelchair. I'm most grateful for because the terminal was very far."
Cons: "Too much advancement. Everything needs to be pre-booked, pre-check in, pre-order. I wished they told us discounted rate and if we have check in, we need to pre-buy the check in"
Pros: "Charged for water."
Cons: "They charged for water"
Pros: "The flight itself was fine. No issues."
Cons: "I paid $144 USD to check 2 bags because Kayak give me the option of including checked bags (I thought it was already included) and didn't inform me of the need to pay for checked luggage ahead of time to avoid high fees."
Cons: "No service, everything must be purchased, even a cup of water. Smallest 'large' plane I'd ever been on. No coordination, bad flight overall"
Pros: "The crew on the plane was the only satisfying part."
Cons: "Terrible experience, very much like the other international reviewers on this page. Baggage fees are costlier than the costs of seats. Could barely fit baggage under the seat. The outside crew was not friendly and did not understand English fully."
Pros: "Check in was very quick in Phuket, From the start to finish, it only took about 5 minutes."
Cons: "This was a short flight from Phuket to Bangkok, a non stop, and the airline managed to lose one of our bags. What truly irks me, is that they charged extra for the extra baggage, and then when we arrived, they could not even track the bag to tell us where it was. When I asked what their procedure was, I was informed, they would search for the bag for 7 days, and then if not found, they would search for another 7 days. Sounds like 14 days to me...Then if they did not find the bag, we could file a claim. Fortunately, they did find the bag after about 1 week. To find out that they had located the bag, we had to keep calling them. Not at any time did they give us a call to inform us, or give us an update. With so many other airlines flying this route, we have decided it would be better to choose another airline"
Cons: "At the airport, had to pay $36 US for each checked bag for each segment of the trip. So for two of us with a stopover in Bangkok enroute to Chaing Mai, we had to pay $144 US to get our bags on the plane. We will never fly Air Asia again. And I will be wary of using Kayak as we were not sufficiently warned besides the normal - Airlines may charge for baggage."
Cons: "Service was very poor Not helpful at all Will never fly again on airasia"
Pros: "fast flight"
Cons: "did not give us direct option to pay for baggage online so we could get the discount. The seats are tiny."
Everything seems good so far, only thing is delay...2nd time flying with vietjet and 2nd time got delay :(
The actual flight was ok, everything else terrible worst airline in South East Asia, delayed twice and eventually took off late again, waiting in room at gate before flight no staff there no information about second delay, jammed on bus with doors closed waiting to be taken to the plane, just a disgusting airline, do not ever rely on this Vietjet will always cancel or delay your flight, and it’s not cheap when you see luggage price and other add ons, if possible try to book a better airline Bamboo air etc
No in flight entertainment, no food, not even drinking water, uncleaned flights, smelly bathrooms, and above all no baggage allowance, they charged us 53700 yen for the baggages.
Very basic, all seats are non reclining
Pros: "Worst Airline Ever"
Cons: "Vietjet needs to update their refund policy"
Cons: "We left 1. 5 hours late! The only food on the plane was prepackaged chemical foods and the only vegan option was a porridge they pour water over ($2)."
Cons: "Get more Customer Services training for the better and for the next level of international services provider...."
Pros: "Crew was average, need to brush up on geography. One crew member announced that we have arrived to the city of Quang Nam, instead of province of Quang Nam."
Cons: "Take off on time, not 45 minutes late."
Pros: "Clean plane"
Pros: "Vietjet’s staff are always attractive, smiling, and friendly. I like the double embarking and disembarking process."
Cons: "I hate Vietjet’s restrictive luggage policies. I had to repack everything at the ticket counter to match the 7 kilo restriction and one carryon limit. On every other airline the way I pack is acceptable. Then I was given a window seat with no window. It was in the exit row. Terrible!"
Cons: "Boarding on time instead of delay twice"
Cons: "should be on time"
Cons: "I was charged for a medical device (CPAP) to carry it onboard the plane. Never had to pay before on any flight as FAA permits medical devices for free."
Pros: "The crew was very nice and helpful, comfortable seats and the airline seemed well run for a discount carrier."
Cons: "Getting to and from the plane, they use a bus and only had one bus so we was packed in like cattle on a truck"
Cons: "Airport reception is inexperience, could provide us the info we need. Luggage charging 2 for 70kg which is retarded. If you pay online or declare online it gives you discount, unfortunately that doesn’t work on visitors. The check innprocuedure was ineffective and waste lots of time"
Pros: "Fast and efficient and low cost budget"
Cons: "No free water on a 5 hour flight. Poor choice of snacks to purchase. No leg room. Chaotic at boarding time. Expensive for the service"
Pros: "It was on time for a change"
Cons: "The seats are uncomfortable. We requested 2 aisle seats. Given the ok, and then found out we were seated window and middle. How did that get lost in translation?"
Pros: "It was a direct flight to Phuket"
Cons: "Flight was delayed for 2 hours, then didn't board for another 45 minutes after that. We were given a mediocre coffee or soft drink in a lounge, no food. Basically the afternoon at Patong was wasted because we didn't arrive until after 5pm. Vietjet is renowned for this sloppiness and persistent delays."
Cons: "Delays with no explanation or expected timing"
Pros: "Quick flight"
Cons: "It was a quick flight from dalat to hmc. So I didn't expect a lot. But they charged for water and there were no tv's."
Cons: "Baggage policy ridiculous. I was prepared bc I’d heard about the 7g rule but still had me running around almost missing the flight to pay the fee at a different location than the check in desk. The other location had staff on a break. Then no one else at the check in wanted to accept payment so that I could move on to boarding. Staff not friendly about the whole process."
Cons: "Crew members playing video games while waiting on the Tarmac.. very unprofessional.. driver of shuttle should be fired for not paying attention..."
Cons: "No online check-in. Flight was late. No legroom."
Cons: "Flight was delayed an hour and a half without any information as to why. Major grievance was baggage policy. My wife and I have been traveling Asia for the last 7+ month and taken 35 flights to 10 different countries. This is the ONLY time we were told we needed to check our bags (which are both soft-sided and weight ~7kg). Apparently our small backpacks also counted toward the carry-on limit, which would have been fine if not for the following two contradictions: this was our THIRD flight with VietJet Air (one from Siem Reap to Hanoi, Hanoi to Da Nang, Da Nang to Ho Chi Minh) and we didn't have to check baggage the first two. We also saw at least half a dozen people get on our flight with either bags larger than ours, or carrying three pieces of luggage. Either enforce all the rules for everyone, every time they fly the airline, or not at all."
Pros: "Good pilot and crew, comfortable seats because we were given the ones right behind the exit row seats with some leg room."
Cons: "Our original flight time was delayed the first time, and then it got delayed AGAIN about 45 minutes after we got to the airport!"
Pros: "It was exactly what we needed. On time flight with few frills but good price and efficient. No complaints at all. Crew did well keeping control of passengers that kept standing while seatbelt sign was on. Firm but not angry. Good job."
Pros: "Uneventful flight. Nothing worth writing home about. No food, no entertainment, no hassle either."
Cons: "VietJet Air has the habit of not announcing delays until after departure time. It was funny to see the billboards announcing: "On time", then "Boarding" when there was no aircraft in sight. On the Arrivals billboard, it showed the in-coming flight as "Landed", when it most obviously had not landed, and there was no information about when it might eventually arrive. With slow operations, we boarded 40 minutes mate and arrived a full hour late. The schedule had been 9:00 PM; days before flying it was pushed back to 10:00 PM. We actually were at the gate at 11:00 PM. VietJet Air is unfortunately the only airline operating a late flight from Pleiku to Ho Chi Minh. No competition means no pressure to be on time."
Pros: "Flights were on time and worked well for us. Flight attendants were helpful"
Cons: "The charges for each checked bag were annoying. We are a family of three and traveling with a 26 Kg kid but paying full price for our seats. With one checked bag the additional 4 Kg in the bag resulting in an upcharge seems foolish. Other passengers weighing 4 times as much pay the same ticket price as our smaller lighter weigh child."
Pros: "Was on time and cheap."
Cons: "I received a text saying the departure time was delayed 5 hours but that was not true. Don't know where or why the text."
Pros: "The plane got me to my destination"
Cons: "1) I had to check in my bag (which in any other fight I took was a carry on) 2) I booked thru kayak via kiwi and it was impossible to make a change even though I requested the change 1 min after my booking (I called and emailed them several times without success) 3) there was a delay in the gate and we were not kept up to date"
Pros: "Relatively cheap but you get what you pay for."
Cons: "They are super strict with the luggage, and you have to go through multiple steps. Operations are poor. Flight was delayed."
Pros: "Nothing too special to say here. One nice thing was that the lady that checked us in let us carry-on our overweight bags."
Cons: "I wish they had in-flight entertainment, but it's not that big of a deal."
Cons: "Attendants gave the first three rows drinks, but didn't give the rest of the passengers anything."
Cons: "I don't like how the lineup was at check in. You go the counter to check in. Then go to another counter to limeuo again to pay for your bags. Then lineup again for checking in. Very frustrating and confusing. Flight was almost three hours delayed and they refused to change to earlier flight. Service was poor and staff spoke very limited English. Will try to avoid this airline in future. Not a great first time experience."
Cons: "This airline was impossible to get in touch with. THey we're not at all accommodating to my request to change the flight time and sleazily rip you off with what is written in the small print."
Cons: "I am an average height United States male; never have I been so restricted by seat space."
Pros: "Not much"
Cons: "Bus instead of ramp boarding. No food or drinks provided. The carts raced by us and did not stop to ask if we wanted a purchase. No leg room in seats."
Pros: "Clean, efficient, new aircraft, very good value"
Pros: "Schedule and price were reasonable."
Cons: "Extremely noisy announcements, much louder than necessary. Poor boarding information. Incorrect gate info and poor messaging."
Pros: "Cheap fares"
Cons: "Late. Terrible boarding process, agents showed up 15 minutes prior to scheduled departure time, and then put a final boarding call on the message board everyone had a lineup in a long line and no rows called just first come first serve. Male flight attendants were rude."
Pros: "Staff onboard friendly"
Cons: "Flight check very slow"
Pros: "Check in and boarding processes were actually ok this time! Decent timeliness and decent comfort level on flight."
Cons: "I understand that a budget flight will sell food and drink for money, but I feel it would be common courtesy if they at least provided water free of charge if a client asked."
Cons: "Booked a midday flight directly with VietJet only to find the flight no longer was flying that day. We had been up onto a completely different flight, 4.5 hours later, with no communication whatsoever. We had paid extra for certain seats, And we're told during checkin these were given away. Thankfully they gave us the seats 1 row in front of what we'd booked. They should really tell passengers about flights, as this could have caused a lot of issues if choosing connecting flights. We were lucky to be able to rearrange our pick up."
Cons: "2 things: 1) I've traveled dozens of airlines with the same carryon backpack. The ticket agent required me to weigh my bag and since it was greater than 7kg said I'd have to check it. 2) Flight crew was running late which is entirely understandable. BUT rather than let the 200+ passengers know what was happening the gate agents said nothing."
Pros: "Please be aware they can change flight times earlier without communicating"
Pros: "Doing its job to fly you on time with good schedule. For less than 1 hour flight that's all you need"