Ahmedabad airport is ill equipped to handle international flights. From check in to security, it is highly inefficient and disorganized. When the flight had technical problems there were no jet airways gate agents to help passengers rebook on site or answer questions with proper information- they passed that responsibility on to ethihad airlines in Abu Dhabi- since I missed my connecting flight, my original 10 hour journey turned into a 22 hour ordeal.
The cabin crew were inattentive. Call buttons went unanswered or were deliberately left.
The service was basic.
The crew allowed economy class passengers to continuously use our business passengers toilets and spaces, frequenting my space which was an annoyance.
The toilet I used were a total wreck with cabinet panel doors left open. On a second visit it was all too apparent that someone had urinated all over the commode and the open panel door. Ridiculous is an understatement !
Not enough due courtesy or cooperation was extended to us the business class passengers when we were trying to stow away our hand luggage.
To serve a plate of open mixed nuts then take off is a nonsense as I saw how those plates slid off and caused messes on passengers within my view.
The business class seating did not recline enough.
The entertainment on offer was totally substandard for the well travelled international passenger whom is woed by other carriers. On my return trip there was no entertainment at all on offer, very strange. Biman is a joke !!!
The very dated aircraft interior left everything to be desired. I have deliberately kept many snapshots as evidence.
Business class passengers pay that extra for a reason. The whole compliment of passengers for the entite plane were boarded and unboarded through our cabin areas, totally unacceptable and unjustified.
The time I tried to purchase two on board duty free items, surprise surprise, yet again was told some nonsense and it was yet again another negative an experience.
So overall, I will endeavour never ever to make the mistake of flying with any such substandard an airline whom a-z seem to be either be guided by or employ "clowns" whom are not in touch with the realities and ongoing standards being maintained by other carriers.
Meal and snack was tasty and piping hot. Plane was brand new 737-800 in great shape. Entertainment system worked as described although there were some glitches with movie playback and the Moving Map program. The flight departed BKK on time! Crew were pro and attentive.
Bit of a hard landing in Dhaka, but maybe that's how the pilots have to do it?
The boarding process went well and was organized. The cabin staff was welcoming and very presentable. The seats were fine, even in economy. The uniforms on the cabin staff were attractive andnthey looked well on the girls. The staff, both male and female, were friendly and pleasant. The flight was fine, a little late, but not the fault of the airline. I would fly this airline again.
I asked one of the flight attendants to let me sit closer to the bathroom as I needed to use restroom often and didn't wanted to bother other people. Once we took of she provided and open seat. That was really helpful
The checking in desk representatives had no authority to change or modify any seating arrangements. Also, the first row seats are left open so the flight attendants can charge 100 aed to anyone wants to seat on those seats. I found this to be silly. Also, their baggage policy is ridiculous. No baggage authorization for international travel! One have to buy it separately.
There was no free entertainment as is the normal process with the doha-dubai flight. They ENTIRE flight was warm and the Air Con vents did not work. My child needed water because of how hot it was, and the only way to do that was to pay. I will always carry water from now on! The seats were extremely uncomfortable. There was no communication as to why the flight was being delayed.
We hit bad turbulence just up from Calcutta. But the pilot used his skills to get us to a new altitude and the flight smoothed out. Kudos to the captain and his crew. Good job.....................I don't like that we paid good money for the flight and flew on a Bombardier Dash-8 rather than a Boeing 737-800 like on the way to Calcutta.
Snack was really bad (white bread, mystery filling) and some dry cake. They could do better. Maybe shingara or chanachur, or even peanuts. Or even potato chips.............I liked that the flight departed on time.
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