The flight crew are great, boarding and staff at gate are meticulous and orderly. Comfort is good in economy, I'm 6ft and had decent room. The food is ok , it's a lot of little things that were fresh and different but not really a meal. My language is limited to English but for the most part I was able to communicate my needs thankfully to their understanding of English. I would fly this airline again I would think about the one step upgrade from economy if it was a busy flight especially over 5hrs .
The number of flights available from the west coast US to southeast Asia has been severely reduced to the covid pandemic so flyers do not have all the options as in the past. So I reluctantly flew on JAL despite all the negative reviews [Spoiler: the reviews were correct]. Although I was pleased with the efficiency of the flight, the sincerity of the crew, and the high quality meals, the substandard business class accommodations made the whole flight uncomfortable. The chair was small, cramped, lumpy, and offered little privacy. It by no means compares to business class on China Eastern or Singapore Airlines -- the groups I usually fly. JAL will need to significantly upgrade business class if I consider this flight in the future.
Overall, very good trip. I would definitely fly with Japan Airlines again. Food choices are Japanese-centric, flying back to Los Angeles after being in Asia two weeks, something different would have been nice. But overall, very good.
Pros: "Yes the airline co-operating so nice and staff were helpful. The seat was so comfortable."
Cons: "More variety of movies"
Pros: "Every thing in airplane was wonderful. I would like to recommend this airline to my friends"
Cons: "You are best ."
Pros: "The service and food was great. Plains are new."
Pros: "Crew took great care of us"
Cons: "The cabin was so hot it felt like there was no air conditioning. Please turn up the air conditioning (make it colder). Passengers feeling cold can use a blanket to stay warm. Passengers feeling warm have no solution. I was wearing just a T-shirt and was feeling so warm. Thank you"
Pros: "Love everything"
Pros: "Cabin crew were very helpful and polite."
Cons: "Food lacked flavor."
Pros: "Great service for economy. Very attentive flight attendants."
Pros: "I was on board with my 4 months old baby. The crew was so kind, they helps me a lot."
Pros: "Everything. I always enjoy my flights with JAL."
Pros: "The crew was absolutely amazing!"
Cons: "I think everything was amazing"
Pros: "Everything, the service and the food is great."
Cons: "Keep it up"
Pros: "Sky Time drink was interesting. Flight was on time."
Cons: "More leg room. Better information on what is included as far as meals / drinks."
Cons: "The food and drinks were sub-par"
Cons: "Please contact me-I was in a car accident on way to airport and was in hospital-missed flight-too another flight next day-would like a refund"
Pros: "Overall is good :)"
Pros: "Sitting in my seat I felt that I had wiggle room for my feet and my arms/elbows. Usually on American flights, I feel like a sardine packed in a can. Even though I was in economy I had plenty of space and was very comfortable during 9 hour flight from BKK to Tokyo."
Cons: "Bad seat near bathroom. Smelled like pee entire trip"
Pros: "Excellent and original Japanese meals"
Pros: "I liked everything with JAL. Seats are comfortable, good food, excellent service."
Pros: "Nicest crew I have ever seen!"
Pros: "Service is great."
Cons: "Flight was an hour late. Boarded late. Took off late. Delayed 10 minutes at arrival gate with seat belt sign on."
Pros: "Economy seating the best in the business."
Cons: "Old movies"
Pros: "Friendly and helpful staff, excellent food."
Pros: "I liked the overall service and professionalism."
Cons: "The entertainment selection was limited, it was an older system I assume as the screen was not touchscreen."
Pros: "Nice people, good food"
Cons: "Old-=fashioned business configuration"
Pros: "The hospitality of the crew"
Pros: "The airplane and all crevices"
Pros: "Great friendly service on jal... my wife and I got lucky and we're bumped to business class. Would fly with them again 100%"
Pros: "The food and plum wine. The entertainment packet was nice too!"
Cons: "The folks coughing on the plane."
Pros: "Food and drinks"
Pros: "Service was exceptional and good was good. Everything was to my expectations and would certainly use Japan Airlines again"
Pros: "The service was excellent and the staff friendly. Service was fast and staff friendly."
Cons: "Small leg room."
Pros: "Great flight attendants"
Cons: "Japanese food not great"
Pros: "Japan Airlines is very good. They have good service, safety, and customer care."
Cons: "Economy seats are a bit tight."
Pros: "JAL is the best airline I've ever flown."
Cons: "Food isn't to my liking but was good."
Pros: "Good food and excellent service On time"
Cons: "There are not much choices for movies News uses Japanese only"
Pros: "The food was delicious and interesting. Also, the flight crew allowed me to sleep through the rest of the night after dinner service was complete."
Cons: "I don't recall having seen an option for a vegetarian dinner, either when I was booking my ticket or after I was on the plane. Perhaps I just missed that part of the booking process."
Pros: "The cabin crew was lovely and ground staff equally so as I've come to expect from both ANA and JAL. Great entertainment options."
Cons: "I think my negative impression of this flight was more due to the extreme turbulence and extra hour spent on the ground at Narita, which is always a challenging airport. The meals were passable, but hardly anything to be proud of, seats were cramped and flight was pretty uncomfortable."
Pros: "One of the most attentive crews I've ever had. Superb service. Angled flat seat was not bad at all."
Pros: "Professional and kind service. Leg room. In-service TV/movies. Toothbrushes. Food. Everything was outstanding."
Cons: "Absolutely nothing."
Pros: "staff was pleasant, friendly and helpful."
Cons: "turbulence was awful."
Pros: "excellent seat space and excellent in-flight service."
Pros: "Great service considering the extra ordinary conditions associated with the controls required during the Coronavirus pandemic."
Cons: "Cabin temperatures seemed to be very hot through the flight"
Cons: "Customer service..."
Cons: "instead of gluten biscuits, peanuts or popcorn could be offered"
Cons: "I think Eva should stop their business. Nightmare to fly with!"
Pros: "Good food and service - great airline"
Pros: "Amazing crew"
Cons: "Chair leaning"
Pros: "The crew was fantastic and the food was excellent. Would highly recommend this airline!"
Cons: "Stewards attentiveness"
Pros: "Amazing crew; very attentive; kept lavatories clean at all time during the entire flight; good food"
Cons: "10 seats across (B777-300) in economy section really made the experience bad."
Pros: "Crew was very nice."
Cons: "I can’t think of anything"
Pros: "Flight was on time. Great service throughout the journey."
Cons: "We waited more than 40 mins for baggage."
Pros: "crew was amazing and plane was comfortable"
Pros: "Very comfortable Business Class seat, pretty good entertainment."
Cons: "Service seemed a little off, especially relative to a much shorter FUK-TPE flight a few days earlier. Flight attendants often approached from behind."
Pros: "Nice wide comfrotable seats. The crew and staff were friendly and efficient."
Cons: "The food was just average. The overweight lady by me was all over my space. I wish airlines would tell passengers to consider thier neighbors and ask then to respect pooples space."
Pros: "EVA Air is an excellent all around airline."
Pros: "The crew, food and entertainment were great!"
Cons: "The price from economy to the next level seating is double the price for only a couple more inches? The service was the same and the leg room and food was the same. Go economy next time."
Pros: "Efficient boarding and crew."
Cons: "Food not the best."
Pros: "Efficient service, no issues! Awesome customer service agent was able to get us on this flight VS later which was a HUGE plus."
Pros: "Really enjoyed flying with Eva air."
Pros: "This was a first overseas flight in a long time. This airline earned their 5 star status. Great service, attendants where very helpful and available. Seating was tight but functional. Restrooms were very clean and the for service was always on time, fast and efficient. The food was airline good, but I'd say slightlyabove average and plenty of drink options."
Cons: "The wifi offered was not good at all and I was charged for it and never connected once. Advice- Save your money on this one."
Pros: "Staff on board was excellent. We were 3 hours delayed and they knew we had a connecting flight, so they moved us to the front of the plane so we could et off quicker."
Cons: "We were 3 hours delayed - the board kept saying we were just 40 min delayed. Poor communication about the delay, when we would be leaving, etc. No rush in loading plane. LOTS of connections missed due to this. They told us our next flight would wait for us, and it DID NOT. They had already booked us on a later flight, even though we had 20 min to get to it."
Pros: "Everyone was friendly and approachable"
Cons: "Very strict on baggage weight rules for carry=-on. Our carry-on bags were almost empty to meet their weight restrictions. Then, they couldn’t enter my United Mileage Plus number, I don’t think I got my mileage, still need to follow up with United. Used their online site, couldn’t get seat assignments, got lousy seats."
Pros: "Well apointed aircraft, good food, individual games and movies made for a seemingly short flight."
Cons: "Both travellers are 6 feet. A litle morleg room would be nice. But there was more than any US domestic flight."
Pros: "plenty of movies to watch."
Pros: "Attendants really look after you. They work hard and walk fast to keep everybody happy."
Pros: "Good service, very nice plane, good food and low cost,it’s everything you should expect from an airline company"
Pros: "Everything! Easy to book my fly and print my ticket with out to much hassle bey convenient"
Cons: "VERY LONG LINES AT BKK AIRPORT, IF I WAS NOT SMART AND FAST I WOULD HAVE MISSED MY FLIGHT. LINES WERE TERRIBLY LONG AND I HAD TO CUT IN FRONT OF ABOUT 8,000 PEOPLE TO AVOID MISSING MY FLIGHT."
Pros: "The service were so nice the food were amazing. The rides were relaxing and I felt safe and comfortable the whole ride home."
Pros: "Great a d happy with the service recei ed"
Cons: "On time"
Pros: "I had a question about my ticket and had to call customer service, and was speaking with a REAL PERSON who was actually helpful within 5 mins! An airline miracle. Very gracious checkin, Great inflight service."
Cons: "Try to get an isle seat- seats feel small."
Pros: "Service was neat Took of on time Good entertainment"
Pros: "It was a very little late taking off, we did arrive on time. The online service was good, I got notice to check in online and was able to book my seat and select food for the flight. I prefer choosing seafood meal because it usually is good. Maybe not for breakfast. LOL Bathrooms were clean and well stocked for once and they issued blankets that were thicker and useful. Entertainment selection was good for films and TV"
Cons: "Seats are a bit worn, not as supportive. It was cooler in the cabin than I am used to. Previous flights it had been warm during the sleep period."
Pros: "Overall great experience flying with Eva Air. Smooth flight and the food was pretty good compared to other airlines."
Pros: "Seat reasonably comfortable in Eco Plus"
Cons: "Flight attendants forgot drink order, boarding didn't happen until 15 minutes after scheduled time with very poor communication from ground staff"
Pros: "The food and entertainment are good."
Cons: "Although we were checking in ahead of most, we were getting the back seats which I am not comfortable with."
Cons: "It was too warm on the plane."
Pros: "In economy the seats recline more than your average airplane and also there's a bit more leg room so on a long flight this is a big plus. I also liked the fact that the washrooms are kept very clean during the flight and they offer toothbrush with toothpaste."
Cons: "Overall I liked everything is a very good airline. The flight attendants rush you too much for everything, that bothered me a bit."
Pros: "Well fed, fast, bathrooms clean"
Cons: "More Movie selections"
Pros: "Friendly service. The food was good!"
Cons: "Bumpy ride could also be from hazy weather."
Pros: "The plane was nice, seats comfortable, flight staff was super nice, ride was very smooth, like all previous Eva air flights."
Cons: "Nothing. Everything was great as usual :)"
Pros: "Beautiful stewardesses, newer aircraft- roomy & amazing personal TVs w/ awesome movie selection."
Pros: "Short flight with no delays"
Cons: "Seats didn't recline Outdoor entrance exposed people to jet fuel toxins"
Cons: "We could not get our seats assigned prior to check-in, and therefore had middle seats for a 12 hour flight."
Pros: "I'd like to say thank you with the ground staff who help me to get a better seat."
Cons: "some of ground staff talk too much and try to change my mind, when I requried about my seat."
Pros: "Great food service, comfortable chairs, and adequate entertainment on the screen."
Cons: "Crew members pulled out my earphones when they could have just asked me to take them out. It was a bit pushy of them and others still had their earphones in and they let them leave it in upon landing"
Pros: "For a coach flight is was better than i thought it was going to be!"
Cons: "No not really. If I had to pick and chose id say the food could be better but I'm also reaching for a suggestion."
Pros: "Staff was great and very helpful"
Cons: "If they didn't change my flight for 2 hours earlier."
Cons: "Boarding was disorganized. Otherwise everything was good"
Cons: "Misdirected at upper entrance."
Pros: "Cathay Pacific continues to delivery a stellar experience in first class even on shorter legs such as the soon to be discontinued New York to Vancouver flight (888/865). They even brought back Krug, which they opened on the ground no less in New York, and offer access to AA Flagship Dining at JFK which itself offers flagship dining."
Cons: "Hi do veg meal could have been better and communication about my bags could have been better ."
Cons: "Lower the price and keeping up the good work!!"
Cons: "Shopping items available."
Cons: "Customer service from the cathy pacific crew are not good at all.. I flight business to and from asia to the USA at least 3-4 times a year.. cathy pacific was such a disappointment.."
Pros: "The crew was fantastic."
Cons: "Entertainment is out of date and difficult to use."
Cons: "I booked a window seat, got a middle seat."
Cons: "Airplane was extremely hot, service was poor"
Pros: "Yes all of the above"
Cons: "Not sure why we left and arrived so late, but it was annoying to miss the last flight out of Vancouver to my destination and have to find a hotel and stay the night. I guess lesson learned on expecting flights to always be on schedule. Sometimes things happen and they’re not."
Pros: "The crew is amazing. Particularly the FA in our section was amazing."
Cons: "No outlet charging for smartphone. Only USB charging was available."
Pros: "The crew had their hands full. Very friendly throughout the flight"
Cons: "Comfortable legroom and newer movies"
Pros: "Seat and legroom ok. Seats are on the narrow side if you have a large person beside you. Supper was excellent. Breakfast so so."
Pros: "Airport checkin crew sucked, in-flight crew were fantastic!!"
Cons: "They made me check my carry on for a flight that was MAYBE 50% full... ANd If the ground handlers were actually awake when we landed in Vancouver... took 43 minutes for the first 5 bags to come out.... and another 7 minutes before anymore... WTAF!??"
Pros: "The crew was average. Few of them were hospitable and friendly."
Cons: "After allowing first and business class passengers if boarding is done from the tail end that makes things easier and less messy or chaotic. Many airlines does that way and it seems very much civilized approach."
Pros: "Really good flight, no complaints here. Friendly and efficient staff."
Pros: "Handing our menus in economy class was a nice touch. Service on board was very attentive."
Pros: "Excellent service for wheelchair passengers"
Cons: "Didn’t like the seating arrangement. The check in counter was unwilling to accommodate us, even when we tried to check in four and half hours prior departure. We were unable to seat together for the long flight. On the plane, I noticed 2 family members travel together got aisle seat. I was really disappointed that Cathy Pacific allowed passengers pre-select seat in this method and has no authority or unwilling to accommodate others that flight together. Will not flight Cathy Pacific again."
Pros: "Cathay Pacific was amazing. Great service and great food."
Pros: "Great food and leg room"
Cons: "Did not leave enough time for a smooth transfer between flights"
Pros: "Liked the bit more leg room, wish I had that plane on my San Francisco leg"
Cons: "I did not like paying more than the advertised price for my airline ticket... Straight after clicking the confirmation button , I received a call and was informed that the advertised price had increased by $50. It was still affordable so I agreed to this extra charge. Even after 24hours had past, the flight price had not changed online. I was lied to!"
Cons: "We had 1.5 hour delay and when we reached Vancouver airport the car rentals were close and we have to wait 3 more hour till 5:30 Am till they open. We are not happy at all"
Pros: "I had two flight crew that went out of their way to exceed my expectations on my BKK to HKG flight. One was the onflight manager, Bingo, and the other was the flight attendant, Carol. They are a testament to Cathay Pacific, and they should be acknowledged for their exceptional customer service!"
Pros: "entertainment was more than sufficient and was adequately nourished for a long flight"
Cons: "full flight which felt more crowded than Cathay flights I've taken in the past"
Pros: "Very spacious and comfortable seats, great service, good food."
Pros: "Friendly crew. Above average food offerings. Wide selection of entertainment choices on individual entertainment console."
Cons: "Seat cushions not comfortable. Power outlets dont work consistently (both USB and AC outlets). No individual air vents."
Pros: "Comfortable seating, good tasting meals, and excellent service!"
Cons: "Not a thing! Everything was really great!"
Pros: "Comfortable seats and the entertainment was great"
Cons: "The other guests were loud and rude on the flight and none of the staff seemed to care."
Pros: "I fly CP to Bangkok because they have best schedule and shortest trip from Hong Kong to Bangkok - have flown 15+ times"
Cons: "The food is AWFUL - the menu is geared to chinese (I guess) and the flavors are undesirable but I don't fly for the food; the english entertainment selection is limited but adequate"
Pros: "They are nice, let space, shopping options unpaired. Cathay attendants, are they trained to be as nice or are they born like that in Hong Kong?"
Cons: "All was good"
Pros: "The flight attendants were very nice and accommodating"
Cons: "Flight was delayed to depart so I missed connecting flight in Hong Kong."
Pros: "I booked the flight at an excellent price. Service is always good."
Cons: "Unfortunately, the cheap price meant my husband and I couldn't sit together for the 15+ hour flight."
Pros: "Food, games attendants were helpful"
Pros: "Good service. Love that you can have wine with dinner! Good size blankets provided."
Cons: "They called us to board early and then we stood there for about 10 minutes before they actually started letting people through the gates."
Pros: "We travel quite a bit and use different airlines. Actually we had never heard of Cathay Pacific but loved the whole experience. The aircraft was CLEAN, the people were so friendly and helpful. The seats were comfortable and the food was quite tasty. All in all we were very pleased-also it was price friendly."
Cons: "The seatbelt buckle is at a weird angle so ones arm is on it."
Pros: "We were really taken care of and had a great experience. From the cleanliness of the plane, to the kind staff and generous in flight services/accommodations, we were very pleased. We look forward to flying Cathay Pacific again!"
Pros: "The food was disgusting. Quality of food served by Cathay Pacific in Economy Class has gone down in the last 3 years!"
Cons: "Entertainment is poor. the quality of the films and TV videos is quite mediocre."
Cons: "It was big problem with boarding in BKK because passenger was without a return ticket."
Pros: "Great staff. Very friendly and helpful for those in need :) i wasn't in need but I've watched them help passengers every flight I've taken with Cathay pacific"
Pros: "Crew is lovely"
Cons: "My vegetarian food was horrible, terrible drink selection, mediocre entertainment."
Pros: "This is a new Airbus very similar to Boing 777. All seats in Business class are isle seats. I also needed assistance which was also excellant cutting my time in Hong Kong from 1-1/2 hour to less than 1/2 hour."
Pros: "Very impressed with the quality of the entire experience."
Cons: "Wishing there was free wifi connect."
Pros: "organization ans timely process on the check in counter on forward"
Cons: "the gate announcements not very clear."
Pros: "The crew named Lucy was extraordinary,, the best I've experienced."
Cons: "The seat was small, the food can't compare to Arab airlines, entertainment doesn't have much selection."
Pros: "Crews were excellent. Food was actually good!"
Cons: "More comfortable seats for long haul would have been nice!"
Pros: "The crews were super excellent. Kind and warm hearted services. Airplane is old but it is a short haul and does not matter much."
Pros: "Good boarding procedure. Attentive crew and good quality food even in Economy. Entertainment options were very good."
Cons: "Seats were tight but the seat pitch was decent. WiFi available but very expensive."
Pros: "Good staff and very helpful"
Cons: "Not much variety of food in a long flight"
Pros: "The seat supper comfort and landing very smooth"
Pros: "The seat was better than other airlines."
Cons: "The food options for vegetarians."
Pros: "Short connecting in taiwan"
Pros: "Crew was great... Seat was good"
Pros: "Very enjoyable and comfortable flight"
Pros: "Good seat with plenty of leg room and great entertainment system."
Cons: "Noisy(kids) and the lights turned on and off every half hour...hard to get some sleep on a 10 hours flight."
Pros: "Crew was great."
Cons: "Boarded an hour late."
Cons: "Boarding was slow and tedious. Airline officials did not board according to zones printed on boarding pass. Arm rest in seats were locked in place and did not pivot up to allow using the adjacent empty seat."
Pros: "seats were full configurable, tray table very logical and space all felt useable."
Cons: "the seats in business class as 1-2-1 seating. each seat has aisle access! flight was super smooth, seats comfortable, although the ‘2’ seas had no arm rest on the isle side. took a little getting used to. There was no overhead bin for the center “2” seas, had to share with the outer window occupants, but plenty of room. IFE was a huge screen with great programming. it looked like.a 16 or 18” screen. meal service was above average and wine selection was strong. featuring both old world and new."
Pros: "Crew was nice. We would have missed a connecting flight, but the airline arranged for late arrivals. The only thing was they didn’t tell us this and we ran to the gate anyway. Entertainment was free and had a fair selection."
Cons: "The only thing, was the seats are too small. For a long international flight like this it’s tough sitting in that middle seat."
Pros: "The plane didn’t crash..."
Cons: "there is pretty much no leg room if your over 5’6"
Cons: "The flight was late, and with a short layover in TPE, I had to run through the airport to catch the connecting flight. Quite a stressful experience.!"
Cons: "These are some of the narrowest seats I've experienced in a full-sized airplane. Please note, I am a normal sized human."
Pros: "Even though we were delayed out of BkK, they held the flight to SFO and got us on and our luggage too !"
Cons: "Food selection and quality poor"
Pros: "Everything, the service, the food, the disposable toothbrushes & toothpaste in the bathrooms, I’ll always fly China Air going to Asia from now on, they are awesome!"
Pros: "The crew is always very helpful and polite go out of your way to make you comfortable I have a slight disability that they accommodate when possible"
Cons: "Who was a good trip there was nothing I did not like everything that I expected the food could have been a little bit better but it wasn't bad"
Pros: "super professional and efficient throughout. great airport experience on transfer in Taipei"
Pros: "The crew were friendly and prompt, food service was was excellent, tons of games and movies to watch, comfortable seating."
Cons: "Coffee cups were to small lol"
Pros: "The fact that the flight was on time the service was grate ."
Pros: "staff was nice, entertainment was good."
Cons: "They damaged my luggage"
Pros: "Great service. Terrific crew."
Pros: "The crew memebers were very kind and assisted in any way possible."
Cons: "The seats were not that comfortable and very close together. Very booked flight"
Pros: "My emergency row seat"
Cons: "Some food was iffy, but w/e"
Pros: "They were very helpful with the connecting flight and ensured we made our way thru the airport quickly."
Cons: "All was fine but why can't my earphone jacks fit into the airplane jacks? As it is I need to hold it in place"
Cons: "The crews were unorganized and rude. The food has no taste."
Pros: "After hearing horror stories of this particular airlines , it was quite the opposite . I had asked to get out in emergency seating for the extra leg room due to being a tall guy . The met my accommodations with no problem . I would def fly with them again"
Pros: "Aside from the one issue mentioned, everything else was fine."
Cons: "The flight took off on time and then veered far off the usual route, resulting in arrival an hour late. If any explanation was given in any language, I must have missed it."
Pros: "Nothing. Didn't make flight and tried to contact by phone multiple times via email and phone to switch and was ignored"
Cons: "Tried to change flight according to their policy but was unsuccessful in getting in touch or getting a response from anybody in their company after multiple tries via phone and email. Please help me rectify"
Pros: "They put many American airlines to shame, as they are so efficient and pleasant. Flights were very on-time, with only small delays. Very good at de-planing passengers quickly."
Cons: "Nothing was bad. Great flight/plane and crew."
Pros: "Great atmosphere on the plane and very clean."
Cons: "I would have liked to have more vegetarian and vegan food options on board the aircraft."
Pros: "comfortable seating and up to date entertainment."
Cons: "Food was not that good."
Cons: "Even though we had reserved seating, they changed the seating and gave us crappy seats."
Pros: "Crew worked diligently."
Cons: "Couldn't check in online. Was within the 24 hours check in time."
Cons: "No entertainment for kids, no toes, TVs were not functioning and several times I asked the crew that kids bored and want to play or have something to watch but nobody cared. My children didn't liked the food at all, as there was no fish or egg or veg meals, only pork at breakfast. I had two young kids with me, but were treated as regular passengers and we lined up for long time for boarding and kids got very tired. At washrooms there was no soap, tissue or towel papers."
Pros: "After missing my connecting flight, China airlines took care of booking a hotel and paying for our meals."
Cons: "There was a 3 hour delay which cause me to miss my connecting flight. But, I know those things happen, we just have to accept them and move on."
Pros: "Cabin crew was great. Good service"
Cons: "Boarding was poorly organized."
Pros: "It was BKK to LA. Very fast, slept most of the way. Had a great seat."
Cons: "Food could have been better"
Pros: "clean plane...very professional crew"
Cons: "late landing and take off in Taipei.....gate change was very confusing"
Pros: "Great movie selection, very helpful staff, decent food, even got new leg recliners!"
Cons: "The seats are still just so cramped!"
Pros: "The crew of this leg was very nice and spoke good English. Although, the boarding was delayed by about 30 minutes and the flight arrival was delayed the same, it wasn't a big deal since it was pretty comfortable throughout. China Airlines in-flight entertainment is great; lots of good options and new movies with a really good quality screen (better than most I've seen)."
Cons: "The food this time around was not that great. The flight attendant mentioned "pork noodle" or "curry pork". I chose the pork noodle, but would have chosen differently if I had known it was actually fried noodles (炒麵) instead of boiled noodles. Also, the hot buns were delayed so I didn't get it until I was finished everything. Thankfully I was too exhausted from my trip to care, and it tasted good nevertheless."
Cons: "Delayed boarding and take off"
Pros: "Crews were good."
Cons: "Delay for almost two hours."
Very disappointed with the food on the first leg of the trip ( from Bangkok to Japan). I had the chicken con don bleu and I must say that I had better frozen TV dinner. The crews during the flight were running around but It was hard to flag them down for any simple services. For the amount of money for the business class, I had better services and food from other economy flights that i experienced. I will never fly Japan Air Lines again. I am willing to pay extra to avoid JAL👎👎👎👎👎👎
no mask requirement will be even better.
Flight from Chicago to Vancouver was 5 hours delayed, not even for weather. Canadian Transportation Authority requires $400 CAD compensation for each ticket flying into Canada for this level of delay. This was not offered by the airline to us.
Heathrow Airport wheelchair service continues to be a disappointment, full of delays and frustration at every level...A+ to the people interfacing with the people trying to help, but F- for the setup and organization, causing customer disappointment Unfortunately the Entertainment system was down and never worked the whole time...that was disappointing, but the rest of the service was excellent.
Boarding with kids you don’t have a chance to prioritize boarding, my kid has disability
Flight left several hours late , best part we have been sitting for a hour 20 ft from the gate waiting for someone to park us. This will be the last time I will fly American from Phl . I am going to United and ewr instead. This is the last straw for me.
Communication and updates and leaving on time.
Cons: "No social distancing AT ALL. Flight was packed"
Pros: "I got on my flight"
Cons: "Flight delay could’ve been backed up with a reason why. Nothing was said until we asked."
Cons: "My seat back screen was inoperable. I had other stuff to do, so not a problem although I would have liked having music and movie options. Oh well... In other news, AA’s morning food options are incredibly lame. It’s almost as if they don’t want to sell any food. Finally, can come one tell me where to buy stock in those mediocre little Biscotti cookies they (and every other airline) pass out for free? Must be KILLING it!"
Cons: "Full flight, but exceeded expectations"
Pros: "Entertainment is great."
Cons: "Late and long flight, so bring your own food. Nothing to purchase"
Cons: "No window at the window seat"
Cons: "Maybe had a flight crew on time and a plane that wasn’t 30 years old"
Cons: "Didn’t make the flight because of previous flight was delayed"
Pros: "I was with Japan airline and they were amazing crew and amazing service with very good food"
Cons: "The seats and entertainment could have been better"
Pros: "Very attentive crew"
Cons: "Boarding gates"
Pros: "Crew was polite and tried their best to be helpful"
Cons: "I could not check in online before the flight and when I got to the airport, there was no way to check in with a Nexus card. Then they took a while to find my information. Then when I went to board the flight, I only had a Nexus card so they were reluctant for me to board."
Cons: "The flight is delayed for 5 hours without any compensation"
Cons: "Pilot or co pilot never spoke once. Was as if there was no pilot"
Pros: "Entertainment selection was great. Overall, a very smooth experience."
Cons: "Really only one complaint - the armrest between my seat and my toddler’s seat did not raise up. This meant he could not lay his head on my lap to sleep. Other armrests has this capability. Not sure why they would not all be able to do this."
Pros: "Awfully rude flight attendants Took multiple buses I guess American doesn’t pay good money to the airports"
Cons: "Took off 40 minutes late, rude attendants, very hot on plane, no apologies from staff for being late. Worst flight in a long time."
Pros: "Considering the price we paid for our tickets is the the only drawback I keep coming back to when I think about the VALUE of what I paid for.the entire flight. The overall experience was good throughout; from the airport on both ends of the journey to the actual inflight experience. I'm not sure how much of an influence the airline has on the airport part of it all, but the check-in process was good. The self check-in machines for AA were a little "buggy" and difficult to navigate but helpful staff was readily available as were the short lines. I am 6'2" and was impressed that I had adequate leg room in my seat."
Cons: "We paid a lot for our tickets even though they were purchased months in advance. Then when it came to seat selection, there was none. Our party of three, which was husband and wife plus friend, were all seated separately. We could have opted for "pay extra" seating, but even that did not get us together, so we opted out."
Pros: "eh, mediocre but usual service from a US airline. Just enough to get you from point A to B, but you’re exhausted once there."
Cons: "too little leg room, and quite uncomfortable seats, couldn’t relax and was cramping from being unable to move more than an inch."
Pros: "I am so glad that there is a direct flight from Des Moi es to Philly. Our flight home arrived a little early and the crew was very responsive and professional."
Pros: "good price and a good route"
Cons: "This turned out to be a 'code share' flight operated by American Airlines. As such, neither Qantas nor American Airlines would allow me to buy premium seats so we could have extra leg room. They said the 'code share' blocks seat sales! Be ware Also found out that American Airlines does not serve meals on flights from Toronto to LAX. I was told they only serve meals on "international flights" but that I could buy a sandwich or snack. Unfortunately they only had 4 sandwiches on board , which sold within the first 2 rows of the plane!"
Pros: "Was supposed to leave at 8:00 am. Waited for 4 hours, got my flight rebooked after having to search for an AA representative. I had to get my luggage due to the change of airlines, after waiting for an hour at the luggage reclaim center i was told that my bag had already shipped by itself with other flight"
Cons: "Everything. Poor service. 5 hours of waiting. Disaster"
Cons: "The flight was a bit delayed and was not cleaned at all, may be because of short of time, but minimized the further delay, so acceptable."
Pros: "The crew was very cheerful, professional, and helpful. The food was also surprisingly good."
Cons: "The entertainment system failed a few hours into the flight, which is a big problem for an 8 hour intercontinental flight."
Cons: "Plane had not been cleaned"
Pros: "Everything was perfect"
Cons: "Everything was good to be honest"
Pros: "Boarding was fast, seats were comfortable, flight was on time, crew very professional."
Cons: "The boarding area was dirty, and the gate changed twice, once when I was already in a different terminal, so having me to ride the shuttle twice. In general I hate to have to pay extras for baggage, seats and pedale food. This is not AA specific, but if AA would lead change I believe it would soar in 1st place for customer satisfaction."
Cons: "Me 6’ 200 lb sitting in middle seat next to somebody that needed 2 seats for self (pls understand I’m not unsensetive nor prejudice just stating a fact). I requested to sit in last row (of both sides of plane that were empty but attendant said sears reserved for attendants - 2)."
Cons: "The seats are so uncomfortable"
Pros: "The AC was set at the right temperature, not too cold, not too hot, just perfect! We got to the destination sooner than expected!"
Cons: "Pay to seat next to my husband, our seats were separate before check-in. Not happy about this."
Cons: "Flight was canceled, so our young family had to spend the night in the airport because they couldn't give us a decent option to get back home. Second time we have had problems with AA"
Pros: "Entertainment was good, except the system wasn't working the first 30min of flight."
Cons: "Parents left their 5 kids in the row behind me to horseplay. During the whole flight. Crew did nothing while they ran up and down the aisles. They parents and kids have been kicked off the plane for not being in their seats when told by the captain."
Pros: "Tight isles tight seats crabby attendants sucks the life out of you. You arrive at destination feeling dead."
Cons: "Movies were ok. The food was passable, but, no place to eat it. Small trays, no place to put anything. And no sooner you get organized and situated to eat and was movie their ready to collect trash. Can I eat without choking my food......I got 8 hours to kill! Luggage was there when we arrived.....guess that was good...."
Pros: "I can't comment on food or entertainment and there is no N/A option. I did not purchase food or use the wifi for entertainment. The seat I upgraded to was comfortable and spacious even if it didn't recline (I sat in front of the OWWE)."
Pros: "Cabin crew were quite good. Food was fine for airplane fare with excellent ice cream mid-flight. Airplane was spotless. Entertainment was very good. Plenty of carry-on storage on this 787-9. Customs and airport (DFW) experience was very good. Baggage claim and return for connection were prompt and rapid."
Cons: "Seats were tight in basic coach. As typical at CDG airport (other than the government subsidized Air France facilities), check-in and security is a nightmare. Clearly the worst airport in the world."
Cons: "The seats were so old, I didn't have a screen to watch movies on and it was really really cold"
Pros: "Swift boarding."
Cons: "As hot and humid as Mar-a-lago under investigation by the DOJ in August."
Cons: "Luggage did not arrive with us"
Pros: "Getting the flights was easy, used kayak. Tickets ultimately were purchased through priceline."
Cons: "Flight was a round trip flight and American Airlines (or American Eagle, which is it?) changed my flights and I went from an hour layover and arriving at the time I desired to instead a three and a half hour layover and arriving after midnight."
Pros: "not crowded"
Cons: "British Airways cancelled my return without warning or even notice, I found by chance a few days before my return trip while checking the schedule. I had to spend an hour on the phone between British Airways and their code share on American Airlines and rebuy my seats on American. I am still waiting for the re-imbursement of the first cancelled seats ..."
Cons: "One of the flight attendants was pretty rude and quite short with passengers."