Thai Smile must be the only airline in the world that still doesn’t allow mobiles and iPads to be used during taxi, takeoff and landing. No inflight service due to COVID but a little snack and water handed out as we left the plane. I also like the deplaning by row, I wish more airlines did this
Cons: "We got drinking water after landing. Would be better to provide some snacks on the way out."
Pros: "On time, clean smooth ride. Landed early!"
Pros: "Brilliantly safety-conscious crew but very personable."
Cons: "It would been very nice to not have to board a shuttle bus to be taken to the flight in BKK."
Pros: "Crew are efficient and friendly"
Cons: "Portion of food could have been slightly bigger"
Pros: "Good meal"
Cons: "Check in and luggage drop for share code with Thai airways. It is not clear instruction when booking with Thai airways. We lost time with Thai airways but finally need to drop the luggage at Thai smil counter."
Pros: "Lovely people. Lovely service. Good food."
Pros: "Super cool light meal in a little bag. Best budget airline I have flown."
Cons: "An hour delay for no expressed reason is not acceptable."
Pros: "I'm very justifying for the flight."
Pros: "Airfare was reasonably priced."
Cons: "Delay. This was the third flight in a week that I encountered flight delays of up to 15-20 minutes."
Pros: "Comfort and ease of boarding always makes Thai airlines a great trip. The staff is so helpful and friendly."
Cons: "There wasn’t any tv to watch and not by way of magazines either."
Cons: "Getting our bags took a long time"
Pros: "Easy to book, travel and get around with."
Cons: "The on board snack isn’t great."
Pros: "Friendly staff overall good experience."
Cons: "Only issue is there is no alchohol on these flights."
Pros: "We paid for a thai international flight which includes allowing us to use the lounge. We were told in china that WE was the airline not thai international and we could not use the lounge, had no baggage allowance other than the minimum. We chose TG because it was star alliance and we are permanent lifetime gold members. There is no reason to pay a premium for TG if it is not a TG flight and we cannot use the lounge or have a low baggage limit. The check in staff noted our bags were exactly 20 kgs each and said there would be a charge of USD45 per kilo if we had exceeded that amount. This is ridiculous given that we should have the same as UA or SG."
Cons: "I have already mentioned the false advertising and poor service in china. TG cannot tell its loyal customers it is a TG flight and then charge for TG and then say it is not a TG flight. Nothing works right in China but i hope now that we are in thailand TG will honor its normal benefits to star alliance gold and platinum members. Otherwise, we wont fly TG any more."
Pros: "Our train from Chiang Mai was 2 hrs late. Our taxi driver sped us as fast as he could, but we had only 15 min from check in to the airplane take off. The counter personnel were so helpful in calling the gate for permission to board. We ran across the airport and made it thanks to Thai Smile staff."
Cons: "Vegetarian food option"
Pros: "Boarding was super fast and efficient. For a 1,5 hour flight, we were given food and drinks. Can’t find that in the US."
Cons: "Loved everything"
Pros: "Overall service including f Meals and drinks provided on flight and the ground handling and air crew all excellent."
Pros: "For a budget friendly airline you can't go wrong with Thai Smile. they were on time, food was provided free, staff was friendly."
Pros: "Flew out of BKK versus other airport in Bangkok. Easier to connect to international flights. Good service and frequent flights"
Cons: "They have sandwiches on the flights but they weren’t the best quality, I didn’t like what they gave out. We had roaches next to us crawling up the wall on our last flight, ended up finding some food Trash under our seat that was missed. not pleasant."
Pros: "Crew was friendly and helpful, boarding was easy, flight was smooth"
Cons: "No entetainment, food just a pretty untasty sandwich"
Cons: "The flight from BKK-VTE did not allow online check-in and had to check in at the airport. The line to check in had 10 people in front of me which then proceeded to take over 1.5 hours to reach the counter. then was the very last person to get on the flight - the plane then didn’t leave for another 30 minutes. Thai Smile managed to make a 1 hour flight to Vientiane turn into a 4-5 hour journey between arriving early, waiting forever in the counter check in line, then being driven to the plane and actually leaving. Bangkok Airways and Air Asia (don meaung) is the better option for this short journey."
Cons: "I had a fracture in my leg several days prior to my trip so had to cancal all. My thai smile tickets were booked with vayama. They r the only suppliers whom declined my request for free cancaltion or even freeze our tickets."
Pros: "Love the AirBus 320, the service, to get all the passengers a sandwich in an hour flight is amazing! Luggage delivery is amazingly fast!"
Cons: "Would like to have later flights in the evening so connections to overseas flights at BKK are easier. Otherwise, nothing!"
Cons: "Arrived to BKK international with Turkmen airlines. Found Thai Smile transfer counter in transit zone. Was refused to Thai Smile flight, was explained that they serve only customers which arrived to BKK with Thai airways. Lost my money and had to buy another ecpencieve flight from Malaysia airlines because couldn't stay in transit zone more than 12 hours and couldn't get visa on arrival. Later coldn'd find that stupid transit policy ether on Thai Smile or Kayak. If that policy in place why not publish that BEFORE people spend their money for service not provided? Very unsatisfied"
Pros: "Ground and in flight service, food, aircraft"
Pros: "what's not to like. Free checked bag, free food, sandwich and bottle of water, soda and hot coffee and tea at no charge. All of the cheaper budget airlines charge for everything including checked bags, drinks and food. It's only a few baht/ US dollars more than the other airlines but well worth it for what you get in return compared to the other airlines such as Air Asia!"
Cons: "Nothing that I can think of."
Pros: "Its only a short flight so there's not much time for anything to go wrong but it's good anyway. The staff are always friendly and helpful."
Cons: "Sometimes it can be difficult to hear announcements at the departure gate but apart from that no problem. Obviously there isn't any entertainment so I've left it at 5 stars. There should be a 'not applicable' option on this."
Pros: "Food is good for a short flight. The crew were professional."
Cons: "The check-in process at terrible. No instruction to follow and no one give direction on where to get boarding pass. the line for luggage drop-off was really long without people to give direction."
Pros: "Good flight, reasonable price"
Pros: "Everything was first rate and efficient"
Pros: "Great flight. On time. The crew was polite and professional. Nice experience."
Pros: "Chaotic check in process, ok boarding process, poor entertainment and nothing for vehetarians"
Cons: "Food was with meat."
Pros: "Such an amazing experience! From start to finish!"
Pros: "Only problem we encountered was a lost bag containing all my clothes. I arrived on a Friday and did not receive my bag until 2:50 am on Sunday morning"
Pros: "New and comfortable plane."
Cons: "Last call came much earlier than described at check in"
Pros: "Our flight was amazingly smooth. We had lunch, which was unexpected, and it was delicious. Flight attendants were very friendly and efficient. 10/10 would recommend."
Pros: "The ladies are so kind...unlike many American airlines! Very nice flight!"
Pros: "Such a quick flight Bangkok to Phuket, I wouldn't expect food, especially on Thai Smile which I think is the economy version of regular Thai Air, but they had very neat pre packed snack bags with Shu Mai. Efficient staff, always love flying Thai Air."
Pros: "The complementary food and drinks were great. Staff were very friendly"
Pros: "Short flight duration."
Cons: "Would have liked to recline"
Pros: "Crew great, seats comfortable"
Pros: "Efficient and easy, good sandwich for only a two hour flight."
Pros: "Great leg room. On time and flight even arrived early."
Cons: "More comfortable seats"
Pros: "Help from ticketing crews was very helpful."
Cons: "More smiles"
Pros: "No carry-on fees, plenty of available seats."
Cons: "Depart to Laos a little early like 6 in the morning then the plane will be packed with passengers."
Pros: "Drinks were great and unexpected! Extremely fast boarding!"
Pros: "We like the service. It doesnt take long for boarding."
Pros: "Friend and excellent attention to detail."
Pros: "Boarding was quick and efficient helped by the fact that the flight was only 1/3 full. Crew were helpful and polite."
Pros: "Very kind to passengers"
Pros: "On time flight and decent snack for a short flight"
Pros: "Smooth boarding. On time leaving and arriving. Very Courteous staff"
Pros: "All went smoothly"
Pros: "Easy getting out of town and to the boarding gate."
Pros: "Nice airline, pleasant staff, clean cabin and comfortable seats."
Cons: "Nice that they provided a snack, but didn't like the mystery meat roll."
Cons: "Not telling you what time they are boarsing and departing"
Pros: "Great service"
Cons: "Delay for 3 hrs due Weather"
Pros: "It was perfect. Nothing lacking, nothing wrong. Except the meal that was served in a box contained no information in any language about the contents. I am a vegan but don't think I registered for a vegan meal so was not expecting one. However I looked at the sandwich and it appeared it might be free of meat or eggs or cheese but could not tell and it was not easy to get an answere."
Cons: "No entertainment and usb charging ports not working"
Cons: "I don’t think it is a problem of Laos airlines but Vientiane airport’s. The connection was awful. The airport officer took all transfer passenger’s airport to issue new boarding pass to Seoul. I will not do transfer in Vientiane any more."
Pros: "Small plane with nearly personal attire"
Pros: "Laos airline is always on time or ahead of time. When all passengers were on board, the flight could take off ahead of time. That was a plus. For flight overv1 hour, a light sandwich and a small sweet were served along with refreshment. Flight attendants were very courteous and helpful. They helped me with my carry on when I had difficulty going up the tiny stairs. Thank you."
Cons: "Language was good. Staff friendly. All went well. Would use again"
Pros: "The staff was very professional, helpful, and efficient. We were right on time with no problems. The plane was clean and comfortable and we got lunch on an hour flight. We would fly Lao Air again with no hesitation."
Pros: "Operated by Laos Airlines. On time arrival. Excellent service."
Pros: "Checking In - Easy and Fast Staff - Spoke some English and business like. Entertainment - Good selection of movies and games."
Cons: "Seats are made for smaller passengers... if you are a larger frame, you will have a tough flight."
Pros: "It ran smoothly"
Pros: "Direct flight. Plane was lightly loaded. Check-In was quick. Light meal and drink were served even though the flight was only one hour long."
Cons: "The tight seating"
Cons: "Our experience with Lao Airlines was horrible. We book'd a ticket from Vientiane to Colombo via Bangkok.. Everything seemed fine until Lao Airlines staff forced us to sign a paper were it said that if our baggage was lost, they wouldn't assume any responsibilities, because it was a "short connection time". We bought both flights in ONE ticket so we couldn't understand what was happening. At first we denied signing any releases, but then the supervisor took our boarding passes and threw us our luggage, denying us boarding. Not only that happened, we taped everything, so when we decided to sign because we couldn't afford to buy another flight, the supervisor denied us the checkin again, claiming that we HAD TO ERASE THE VIDEO otherwise they wouldn't board us. Worst experience DO NOT fly Lao Air"
Pros: "Flight was on time. Good snacks"
Pros: "Smooth flight, the landing was a bit bumpy. Nice crew, confusing boarding."
Cons: "The boarding. The staff could have given more information about how to board the plane. You had to walk on the runway."
Pros: "-Free checked luggage. -Friendly staff -Flight arrived on time -Receiving checked luggage was swift"
Cons: "-the landing was really rough and a bit scary."
Pros: "The flight was reasonably comfortable and got me to where I wanted to go. The check-in counter employee was polite."
Cons: "The male flight attendant seemed engaged in doing his job, but the two female attendants seemed quite unhappy to be there. One of them used her time away from the customers to put on lipstick and make up in the back of the plane (when getting on the plane, she greeted me with a scowl). The flight was also late in leaving. There was no announcement about this until about 5 minutes after the scheduled departure time. I would give Lao Air a second chance, but no more than that. Given the choice I would definetly choose Bangkok Airlines instead."
Pros: "Free in-flight snacks and beverages (including beer)."
Pros: "although my trip was only 1 hour, the crew made their time to provide an excellent service, nice food box and nice boarding with a beautiful sunset."
Pros: "Over is good.."
Cons: "Everything is ok we like it ..."
Pros: "Security was nice, counter was nice, over all is good"
Cons: "Female flight attendance was rude. She did not act like she like her job. The attendance was not polite when she speak to the customers. I think they can learn one thing or two from international flight attendance."
Pros: "Service Interior of Plane On Time!"
Pros: "Courteous staff."
Cons: "late arrival."
Pros: "Once on, the flight was OK."
Cons: "2 hours late leaving meant we had problems back in hanoi on arrival. The snack was pretty small and tired."
Pros: "Crew good. Seat better than airbus seats!"
Pros: "Absolutely nothing"
Cons: "Food was more than pathetic, service was horrible and flying experience was very poor. Everything could be better"
Pros: "The crew did an excellent job."
Cons: "The plane was broken. Old. I paid for business and they couldn’t even allow business to board first. On screen entertainment was broke. Seats were broken. The seats DO NOT fold flat in business. Not a good experience, do not recommend. Fly Singapore airlines if possible, Thai airways just doesn’t have it together- plus it’s relatively the same price with way better amenities and experience"
Cons: "Seat had no stowing compartmentand no magazine pocket"
Pros: "Crew was great, flight was good and on time"
Pros: "The crew were very accomodating and hospitable."
Cons: "The food"
Pros: "Open bar! Drink all you can! :D"
Cons: "Free inflight wifi would have made the flight much more enjoyable :)"
Pros: "Great gate agents! Nice cabin crew. Good food. Great video selection. And the bag was there when I got to baggage claim!"
Cons: "Absolutely nothing."
Pros: "Amazing crew members. The seat was comfortable."
Pros: "My experience with the airlines was poor because I got downgraded without any explanation. Upon arriving at the airport, I kept hearing, 'just wait a second,' then, they would say, 'Im sorry.' In the end they issued a voucher to be used during a future flight, which will never be used."
Pros: "Thank you to a lady crew who acceded to our request for change of seats"
Pros: "Comfortable seats, good entertainment options"
Pros: "There should have been some information upfront that such (cheap) flight (compared to the norm of Thai Airways) is a low-cost one! Otherwise I'd have been more okayed with this. I was surprised a lot of corners were obviously cur (that's why it was rather cheap) like meal for example!"
Cons: "Just be upfront and tell people this is a low cost flight so expectations wouldn't then be that high!"
Pros: "I didn’t like the seat belt it looks like a car seat belt not comfortable. The food and the service was excellent"
Cons: "The WiFi"
Cons: "More friendly crew"
Pros: "I miss my flight to Hanoi because we were dealy from Manila also people in lounge never check us or told us about time to flight"
Pros: "sit was ok. stef was 100%"
Cons: "morw games in screen"
Pros: "Well done to all the crews."
Pros: "Plenty of leg room"
Pros: "Plane was nice."
Cons: "Food was horrible"
Pros: "Short flight but full service with flat bed business class, was not expecting that!"
Cons: "I found it a bit odd that there were programs available from Bangkok to Vientiane, but no headphones to listen. I guess it improved my lipreading skills though ;)"
Pros: "The dedicated check in area that led to its own screening and immigration"
Cons: "Food service was a little slow, not a good selection of movies"
Pros: "Boarding and food was ok, staff friendly"
Cons: "Poor communication about delay, old entertainment system"
Cons: "The plane was a very old B777-300 and the air conditioning did not work so the whole flight was very warm. The cabin in general was very dated and cramped. Having flown the A350 to Bangkok which was newer and much better, did not see why they couldn’t operate the flight back on the same platform"
Pros: "Just like on previous domestic flight experience, I love how Thai Airways is able to promote and provide for customer comfort and service on such short flights - something that US airlines are so incapable of providing. Not only was the plane comfortable and spacious, the fact that they also served a meal on such a short flight is so much appreciated."
Pros: "Service was great, food options were good. I have no complaints."
Cons: "I have not complaints about this trip."
Pros: "The flight was awesome, the food was delicious and the delay was shot"
Pros: "Good service and kind staff."
Cons: "The entertainment system wasn't working and the crew didn't reboot it until half way through the flight. Any amount of movement from the seat in front of me (either from a slight adjustment from the person sitting in front of me to turbulence) and the tv would go black for a few seconds. It would also change to a red hue from time to time."
Pros: "The crew was very nice"
Pros: "Great and friendly people, and was very nice. Great flight."
Cons: "In flight meal was ok. Other than the meal it was nice flight."
Pros: "Nice plan, nice crew, left on time"
Cons: "Please offer a vegetarian option for the snack"
Pros: "Attentive staff that managed to squeeze a quick food service on a short flight."
Cons: "Airstewardess was had a fake friendliness. Like they'd smile and say yes to the request and nothing happens and need to call them again. And another stewardess takes the request and same thing happens finally when they do come back with the blanket and new request for headphones its with the worse face ever. Jesus"
Pros: "We took off at 11.30 on time but only arrived at 3.45 pm. No idea why it took so long on the positive side: I saw my movie till the end and it was an excellent one"
Cons: "Special screenings in singapore of all luggage: took more than 1 hour to get out"
Pros: "Thai (similar to ANA) provides its customers with REAL customer service while flying with them."
Pros: "On time"
Pros: "Every thing"
Pros: "Friendly staff and airport folk! Smooth and easy all around!"
Pros: "All of the above mentioned service."
Cons: "All of the above mentioned service."
Cons: "The plane was dirty. There were stains everywhere."
Pros: "On time, friendly staff"
Pros: "They provided metal cutlery for the meals (in plastic wrapping, just like with disposable plastic forks and such), which seemed like overkill but added a tiny touch of premium feel."
Cons: "The in-flight entertainment system is kind of archaic, but it works."
Pros: "On this return flight, we had much space than several days ago. Thus, I enjoyed working all night during this midnight flight."
Cons: "The food was OK, but there should be some snack for awaken passengers."
Pros: "Food was good"
Cons: "Crew were not patient or too helpful."
Pros: "Food and drink on board in business class."
Cons: "The service was not that great. Normally the staff is very attentive but they lacked in service this time and I am not an attention seeker. (In all the flight I ask for their presence 1-2 times for water) Who knows why. Got served the wrong plate and drink."
Pros: "Fast in flight service and good entertainment options for a short flight."
Cons: "Boarding was delayed about 30 minutes, but that happens with every airline from time to time."
Pros: "Easy check-in, friendly, helpful attendants, on-time departure and arrival.."
Cons: "My seat back wouldn't lock in place. Every time I would move or lean, the seat back would shift. My phone and book wouldn't stay in the pocket in front of me. They would fall out of the bottom and onto the floor. I love Thai food, but food on the flight was not good at all; bland and unappetizing. My foot became pinched hard against the food cart during meal service."