Pros: "Felt safe and sanitary"
Cons: "Despite the fact that I fell skiing and broke my elbow, requiring surgery, for which I sent a copy of the medical procedures, Aeromexico was the ONLY part of my trip, other flights and hotels, that refused to offer me a change of date option. Terrible customer service."
Cons: "More cramped seats than Southwest."
Cons: "Everything was fine... I should have packed a snack because I’m always hungry! Will travel Delta again!"
Cons: "I’m skinny and 5’2” and I felt squashed. Like I was in a dollhouse. The space is too small, it’s too uncomfortable. I couldn’t take my zip front sweater off. The seats and space are not proportional to humans."
Pros: "Crew was nice the flight was smooth and comfortable seats."
Pros: "Flight and crew were wonderful. Perfectly smooth landing!"
Cons: "I really wonder about the boarding procedure... isn't "back to front" more efficient? What is this Comfort +, Main Cabin 1, Main Cabin 2, Basic thing? Is that supposed to make you feel better because you paid for a seat selection?!"
Cons: "Always seem to be delayed"
Cons: "5 hours late!!!!!! Delta sucks"
Pros: "Fine crew. Fine entertainment."
Cons: "Clumsy boarding process. After a 2.5 hour delay on tarmac before takeoff there was almost no food on board for a 6-hour flight"
Cons: "Everything was great!"
Cons: "Plane had to divert from Salt-Lake City due to a storm. My son 17 years old traveling alone once in Salt-Lake City should have been given priority for an overnight stay instead of sleeping on an airport bench! Dinner + Breakfast vouchers would also have been nice compared to the 15$ food voucher..."
Cons: "It was just the weather. I don't handle turbulence well. Delta crew was amazing as always."
Pros: "Solid crew!"
Cons: "No complaints. I was barely up in the air!"
Cons: "I had window seats on all flights and was boarded after those in middle/aisle seats 3 out of 4 times. Less legroom in the cheap seats. High whining pitch on speaker during announcements on last leg."
Cons: "If it had left on time Waited 3 hours at the airport"
Pros: "Plane was on-time, that was the only thing nice to say about this flight."
Cons: "First, I was charged $100 because my bag was 3 kilos over weight. Second the seats in Comfort Plus were old. The recline was weak and there were no foot rests. For a cheaper flight on American, the seats have those amenities making it easier to sleep. Plus the food was inedible."
Pros: "The crew were good."
Cons: "The flight was delayed taking off. The crew tried to make it up but it was 90 minutes late in the end - I almost missed a connection. Seats were ok."
Pros: "Great service from boarding to landing"
Pros: "Friendly staff. Entertainment selection is impressive (though I didn't use it). Drinks and snacks are provided."
Cons: "Boarding process was time consuming due to poor organization from Delta. Unloading process takes forever for the same reason. Despite booking at the same time my fiancee and I didn't get seated next to one another."
Pros: "The food was amazing. The entertainment system was fantastic. The crew was lovely."
Cons: "The small bathrooms"
Cons: "Flight was delayed and our luggage is lost"
Cons: "Not enough seating at the airport gate in KC. No coffee on the flight."
Pros: "Free drink"
Cons: "Flight was over 30 min late to depart, which caused me to miss my connection flight. I haven’t been offered any sort of compensation for the inconvenience"
Pros: "The take off and landing were very smooth and the crew was nice."
Cons: "Crying baby aboard"
Cons: "A bit warm on the plane and late taking off."
Pros: "My flying experience with Delta was and has always been great. Always professional and courteous crew and employees."
Pros: "The seats were comfortable, and I appreciate the eye shades. There was a tremendous amount of turbulence on the flight that seemed to last for hours without a break. I have flown this route many times before and don’t remember turbulence that lasted so long without a change. The seatbelt sign was not on and the plane felt like a small boat in choppy waters."
Cons: "The food tastef awful and was minimal."
Pros: "Efficient on board crew"
Cons: "Ground crew caused delay for unknown reason"
Cons: "4 hour layover in ATL too long"
Cons: "The boarding process is quite confusing with all the different categories of people prior to the actual listed "zone" boarding. As an example, if you have a "Zone 2" boarding pass, you think you will be second to board when in reality that means you are second to last to board. After those who need extra time, those with small children, active military, premier, whatever.... all that covers about 2/3 of the passengers. Then of course there's all the stepping over those who already boarded which seems to slow the process overall. It would be better to ask these questions when making your reservation. Then, the zones would be appropriate based on how you made your reservation to begin with."
Cons: "Delays. Ways late."
Pros: "The friendliness of the flight crew and professionalism"
Cons: "The seats in the Boeing 717 or way too cramped. You would think there will be more legroom in the exit row but there is not"
Pros: "Everything was fine other then seating assignment"
Cons: "I was traveling with wife but was not able to seat with her. I was stuck in the middle of 2 of the worlds biggest plus sized people. Armrest was a constant struggle. Willing to pay more next time to avoid hassle."
Pros: "Everything except food. I asked them for halal food when I bought tickets. But they didn't serve me halal food. Very very disappointed."
Cons: "Food and food."
Cons: "Multiple cancellations and a total of THIRTY HOURS OF TRAVEL TIME for what was supposed to be 5 hours of travel in the beginning. I am still sitting in a god damn airport as we speak."
Pros: "The food on the flight from Venice to Atlanta was excellent! And the flight attendants was really friendly and helpful. My movie screen froze up and our attendant rebooted it right away."
Cons: "I always hate to hear erroneous announcements. I don't need to know why I need to keep my seatbelt on; just to do it and MAYBE how long I'll need to do it. You don't need to alert me when you're turning the seat belt sign off. There's a "ding" and the light goes off. You could wake me up, or my wife or my sleeping child. It's like they like to hear themselves talk."
Pros: "Flight is what we have come to think of as okay because nothing hurts"
Pros: "Comfortable temperature in cabin!"
Pros: "Boarding was easy. Mess up at JFK left us on the tarmac for an hour before getting to our gate. Pilot kept us informed. Pleasant crew."
Cons: "My roundtrip flights with delta were all delayed at least 2 hours. That's what you pay for for a cheap flight. There were no inclement weather and the staff didn't give a reason for the delay."
Pros: "Nothing about it was good. They made us Americans feel so unwanted."
Cons: "The staff was rude"
Cons: "Late taking off, and then unable to get to gate on arrival"
Pros: "Nice power nap, quick flight!"
Pros: "Hospitable crew"
Cons: "Na, nothing special"
Pros: "Getting out of the plane"
Cons: "Wobbly, tight seating. Broken tv/entertainment system. No legroom. No warning before turbulence."
Cons: "Not only were there delays but they wouldn't allow me to upgrade to first class even though there were seats available, they said "oh with the package you purchased it's not available" Then why was I able to upgrade to first class for the other portion of my flight? The customer service was awful too, transferred 5 times on the phone for 20 mins to not get any help and for them to uncheck me in, I had to check in for my flight again."
Flight attendants were helpful. Seats were quite uncomfortable
I just for my TSA. So security line is short and upgraded to one group up. I do think the ground crew should learn new way of boarding - the passengers sitting in higher number seat should board first to prevent traffic jam.
Pros: "Glad we made it back."
Cons: "Flight could have been on time. Attendants in the airline could have communicated much better to give update on delay, but they did not give any information despite several times getting up to ask questions at the main check-in. Many of the passengers were very discouraged. Plane left nearly 2 hours late due to an unclear maintenance issue, paperwork and also no fuel put in the plane until all passengers we on board."
Cons: "Better spacing. Don't tell me the last two rows are blocked off for safety that's bs, they were blocked off so the flight attendants could have a row to themselves."
Cons: "The crew was rude, we left over an hour late due to human error, there was no food for sale and the internet was down"
Cons: "Fog in Philly. AA should have diverted our plane to a bigger airport where AA could have serviced us (eg. Washington DC). Instead AA diverted us to Salibury/Ocean City!! We missed our connections."
Cons: "less expensive wifi. more confortable seats"
Pros: "Seat was o.k. Loved that captain made periodic announcements, esp to point out Niagara Falls ."
Cons: "It was a very good flight. I had a tired back.... suspect it's because I'm short, (5 ft tall) seats are somewhat uncomfortable."
Pros: "On time and quick boarding process"
Cons: "The attendants at the gates could have been more pleasant"
Pros: "New plane"
Cons: "Boarding, no gate changes, no flight delays"
Cons: "The seats are very uncomfortable - period. I do not have any type of back problem but I was sore after that flight."
Cons: "No AC, and after boarding there was an issue with the; we had to deboard and wait nearly an hour to load onto another plane."
Cons: "The DVD/ movies was having an issue.., couldn’t play.. I had to ask to have it reset a few times."
Cons: "Not much room at all."
Pros: "Had to take three flights to get from Maine to California. All were on time or ahead of schedule. Flight attendants did exceptional work on each flight."
Cons: "My left ear still won’t clear but other than that nothing."
Cons: "Hot plane, no phone charging available."
Pros: "Great service and on time flight."
Cons: "Just wish sears would be a bit wider and comfortable. They are not bad but I am sure could be more comfy because I am not skinny."
Pros: "Macy in the first class cabin was friendly, attentive and very efficient."
Pros: "Smooth flight, entertainment"
Cons: "The flight attendants just weren’t friendly and rather moody Many just felt they didn’t want to be here on the flight. No smiles, subpar service. Never saw attendances walking through except when serving us our meals or drinks"
Cons: "The flight was two hours late leaving Chicago due to maintenance issues. Because of this we missed our scheduled train therefore I had to purchase more tickets."
Cons: "It was cancelled. Rebooked via support the whole route on to the next day. Airport AA staff is very unprofessional, they tried to put solving all problems onto customer the customer shoulders. Lost ~$500 due to the cancellation and nobody cares to compensate it. Completely disappointed about customer care."
Pros: "On time"
Cons: "No food and no entertainment"
Pros: "Courteous, friendly staff"
Pros: "The crew was ok"
Cons: "It was 1:45 late . It was American Airline, we had extra passenger on board. It took them long time to figure it out. I was so rush, I barely made the connectiog flight and I only had carry on luggage."
Pros: "Friendly crew"
Cons: "Touch down was a little rough Small plane"
Pros: "There was an excellent selection of movies to choose from. The seats were pretty nice and clean and modern. A power outlet at every seat, and not just USB."
Cons: "Flight was delayed due to paperwork and some people were racing to their connecting flights. Lots of turbulence. The seats seemed comfortable at first, but actually hurt my tailbone pretty quickly, while the 17 hour flight we took next did not. Tray tables are the folding kind and a bit awkward. We were in the last row by the bathrooms and our seats didn't recline at all. You had to pay for any kind of snacks other than a little bag of pretzels and a package of cookies. We were in one of the last two boarding sections, and the woman letting us on the plane tried to make us check out carry-on luggage, stating that the overhead bins were full. Well, we didn't want to be without our bags for the next 24 hours, so we argued and she let us "try" to bring them on. There was PLENTY of room back there! It's just the standard line they feed, apparently, so beware if you're sitting in the back of the plane!"
Pros: "New plane, great crew on board."
Cons: "seats were hard especially for a 13 1/2 hour flight."
Pros: "You get what you pay for. I don’t recall the fair but this was a bargain and we were safe."
Cons: "Not enough water served. More snacks please"
Cons: "It was terrible. definitly not up to the standards of a first class fare."
Pros: "Food was good, crew was friendly."
Cons: "The 90 minute delay before take off."
Cons: "The first plane was broken and the pilot kept coming to brief the passwngers that it was broken but it may be fixed and so on, it would have been better if he had just let the counter clerk say the plane is delayed due to maintenance. As a customer, i dont need all the rambling explanation every ten minutes about the issue. I was told that we could board another flight leaving in 30 minutes, so i went to that gate, crew was not there and we boarded the plane. We had to de- board and wait for the crew. After the crew showed up, the rest of the flight was pretty standard."
Cons: "Finding checked luggage at philadelphia airport. Inadequate signs and helpful people. It was very hard on my wife who is disabled to walk to the luggage carousel and we didnt see anyone who could help with disabilities."
Pros: "Boarded and took off on time; great crew"
Cons: "Waiting 30 minutes to get off the plane because they couldn't use the gate assigned to them."
Pros: "That the staff at American Aiirlunes were helpful in getting me to my destination."
Cons: "Flight was delayed and then canceled!!!!! I missed my connecting flight in Miami."
Pros: "Arrived early"
Cons: "Couldn't get movies to play"
Pros: "Always a great experience w American especially for service members"
Cons: "Your partner vayama doesn't provide the terminal or airline. Went to Iberia/ terminal 7 just to realize it was AA/terminal 8."
Cons: "The airline was changed and I was not aware until I arrived to the airport."
Pros: "Customer service was excellent. Smooth flight. Early."
Cons: "In Charlotte the kiosks were not acting right. The agents were still exceptional but you could tell they were frustrated"
Cons: "The video screens weren't very good. You had to tap screen multiple times to select a choice."
Pros: "Boarding was smooth"
Cons: "Plane is dated and a little crowded"
Cons: "Old plane, no entertainment"
Pros: "Have a great trip without any problems."
Pros: "The estimated time for both my flight was over an hr, but we arrived in on my first flight at 45mins and my second flight 30mins."
Cons: "Old plane with no tvs or power source for a 5 1/2 hour flight. Dirty plane too."
Pros: "Modern plane"
Cons: "Required to board bus for a half minute a ride to get on plane in front of "gate". Business class only 8 smallish seats. Economy have was as cramped as ever. Long restroom lines."
Pros: "Everything went well. No problems."
Pros: "the different sections of the plane made it feel smaller. Great food in flight along with the entertainment."
Cons: "it was a long flight, not enough movies to watch throughout the flight. Only dc outlets available which i wasn't prepared for"
Pros: "The flight was on time and the crew efficuent"
Cons: "The airplane was cold."
Pros: "The direct flight is amazing. The status updates were great. The crew was super friendly."
Cons: "Not much, it was great. No more masks for vaccinated people would be awesome."
Cons: "For the price it was a very good flying experience"
Cons: "I don't think any sanitization took place in between the people who rushed off the plane and when my flight boarded."
Pros: "Crew was very helpful Everything was on time"
Cons: "Very bumpy ride (not anyone's fault) Very uncomfortable seats"
Cons: "Major delays, no communication from airline"
Cons: "Great price. Wonderful flight. Seats are so close knees touched the whole flight."
Cons: "We had a 40-minute mechanical delay."
Pros: "Crew, check in and access"
Cons: "Seats are getting a bit tiny and the trays are small. Comfort and baggage prices are starting to drive the price out of competitiveness."
Pros: "Boarding was super smooth,"
Cons: "Offer some type of entertainment, ie internet or something"
Pros: "Not bad for the price, convenience beats all"
Cons: "First class"
Cons: "Allegiant plays games with seating to try to milk more money from passengers."
Pros: "Crew was very good and friendly."
Cons: "I would have appreciated a “free snack & cola”."
Cons: "The plane was filthy. It made me sick thinking that im stuck on this plane that they never clean..in the peak of sick season."
Pros: "Left on time, arrived early, deplaned quickly because no one had bag"
Cons: "Reclinable seats"
Pros: "Cheap and direct no frills"
Cons: "Small seats, flight was late"
Pros: "Crew was friendly and helpful"
Cons: "Offer at least water at no charge."
Pros: "Comfort nice cool cabin on boarding"
Cons: "No complaints with airline but flight was a little ruff on approach made me a little nauseous."
Pros: "No leg room & very misbehaved children sitting behind me. The children screamed the whole time, kicked our seats, and the mother had no control. If you are any taller than 5’9”, you may want to consider an exit row seat to have room for your legs. My knees were jammed in to the seat in front of me."
Cons: "Delayed due to weather"
Pros: "loading was smooth, departure was a bit early, arrival in Cedar Rapids was about 30 minutes early!!"
Pros: "That we landed safely in 20 mph winds."
Cons: "Stop stuffing too many people in an airplane, stop charging for every little thing, nothing nice or fun about flying in the US.It is just the fastest way to get to places..International airlines are much better and not cattle planes."
Cons: "I dislike their pricing structure."
Pros: "timeliness of the flight professionalism of the crew immediate attention to a passenger who fainted"
Cons: "passengers were cold and there were no blankets to be offered there were no hot beverages and it was very cold. all beverages were for purchase and yet no complimentary hot coffee nor tea, even if you wanted to pay"
Pros: "Arrived ahead of schedule."
Cons: "Airbus seats are as uncomfortable as school bus seats."
Pros: "They gave us a soda in the waiting area, because we were so delayed. Flight attendants were friendly."
Cons: "Flight was delayed about 2.5 hours, with no explanation or information given. Loading was extremely slow, hot, and uncomfortable."
Cons: "Long wait due to plane speaker malfunction. Offered free drink pours on flight once we finally took off but it was a very small “2 sip” pour."
Pros: "Great price, flight on time , great trip would use again"
Cons: "they charged me more money because i need alleges air . ap"
Pros: "Crew likes to have fun with their passengers -- making the whole experience that much more enjoyable. It's a budget airline so you have to pay for things like refreshments and snacks (also, carryons and if you want you boarding pass printed at the airport) -- but don't let that sway you! All it takes is a little prior organization (we packed a couple of sandwiches and printed our passes at home, plus packed very light). Overall a great experience."
Pros: "Flight crew were very polite and we received free soda. Free booze however would have been more appropriate after spending my entire New Year’s Day in an airport."
Cons: "Reviewed 9 hours because a crew member didn’t show. Was originally told 6 hours delay only 20 minutes before the flight was due to leave. Received two $8 meal vouchers and rude and slow service from the entire ground crew."
Pros: "Great airfare, great staff, etc. Cant help that the passengers are idiots ! Love this place."
Pros: "Kids board first and you dont have to worry about seating if u have a young child. Also, the nonstop flight was so relaxing."
Cons: "Not much..."
Pros: "Great direct flight to many destinations smaller airports less wait time"
Cons: "seats are crowded"
Pros: "Overall very helpful and friendly crew, good flying e perience"
Cons: "Boarding is unorganized and takes extra time for everyone.....not exactly sure why it took so long. Don’t know if other airlines have better systems?"
Pros: "Friendly staff"
Cons: "Last minute delay due to a plane malfunction. Was told very last minute. Seemed like there were no quick resolutions in play. Had to wait over three hours to fly out, doesnt that entail compensation by law?"
Cons: "It was raining when we landed and we were told the guy didn't want to come out in the rain to open the door so we were stuck on the plane for a while. Being Florida, it rains. If it's your job to pen a plane door, I would think it's reasonable you do it in the rain sometimes. Then up to the passengers on board whether or not they want to get out of the plane when it's raining."
Cons: "Moving from one gate to another. The three hour delay. It appeared that no one person really knew what they were doing. The disabled in wheel chairs we left on there own. One elderly woman literally fell out of her wheel chair to the floor. I was discusseded by the events of the airline."
Pros: "They offered a direct flight from Cincinnati to Austin. The price was good, even though they charge for carry on."
Cons: "They land at the Austin airport, kind of. Once we landed they took us to a Remote terminal which required waiting for a bus to fill up and then take you back to the actual airport. There was no quick way for the bus to return and it has to drive for 15 to 20 minutes to get to the main airport. I took 1 complete hour from when I landed to when I got in my car in lot D."
Cons: "I paid for 1A. Was moved because "the crew needed the seat" to the middle. There were SO many open seats. Was unacceptable."
Cons: "Our flight was delayed dor 10 hours."
Cons: "Two out of three bathrooms out of order"
Pros: "Crew was amazing & child friendly."
Cons: "I paid more to be upfront so I could get off plane faster but there was no room in overhead because people had put their carry on and personal items. I also didn't like that drinks weren't complimentary, especially beings that it was a 3 hour flight."
Pros: "Everything was super easy with Allegiant. This was our second time flying with this airline, and even though you feel like you get nickeled and dimed to death, the overall price is still much lower than any other airline. The plane was clean and the crew, both ways were awesome and in-tune with their passengers. Don't be fooled by the pricing, this is really an outstanding airline, we will fly again with Allegiant!"
Cons: "Delayed the flight for 7 and a half hours. They then tried to not refund my money"
Pros: "Quick easy flight"
Cons: "Plane was dirty and old. Was nauseated on both flights."
Pros: "The flight crew was nice."
Cons: "The staff at Ft Lauderdale airport was not customer focused. They were disorganized and rude. My friend paid $5 for his ticket to be printed and, at the very least, they should refund that. I'll never fly Allegiant again."
Pros: "I am a little disabled... Am in a electric wheelchair, can't speak very well, this was my first flight alone and my chair would not lock in upright position after unfolding it. (If I leaned back on the backrest it would collapse/fold up. I learned I had to lean forward to keep it up.) Everyone was very accommodating and very helpful! At the Provo Airport they gave me a regular wheelchair and I showed them how to remove the lithium battery, remove and stow the joystick and how to fold my chair. No drinks or snacks unless you pay for them. On arrival I waited for everyone else to exit but also took advantage of the lavatory to relieve my bladder ;-). They were waiting trying to unfold my chair. I gave them instructions to step there and lift on the arms and up it went! I showed them where the joystick was, they pulled it out and connected it to the arm, put the battery in the bag, plugged it in, zipped up the bag and I pressed the green button and Voila! it was done! Thank you to the Awesome Allegiant Crew!"