The crew at the airport is as unpleasant as easyjet's (And Ryanair) policy on cabin baggage which is smaller than other low-cost airlines. Systematically angry customers and bad atmosphere on boarding. Crew on board nice.
Pros: "Nothing No leg room was charged 60 eu for bent 2 kg over on baggage. Was told then I’d have to pay another 60 eu for my under-seat bag even though I had no such issue on my flight to Barcelona The seats are miserably small and don’t even recline. Worst airline I have ever flown Staff was rude"
Pros: "From the moment we checked in at Barcelona airport the airport staff were brilliant, my partner and his daughter are on the autism spectrum and struggle with crowds and social behaviour, but the gentleman that escorted us and helped us board could not have been nicer thank you"
Cons: "The staff were great but there was a rather large rid group that could have triggered an episode, but after a quiet word with the crew we were again supported a quick exit"
Pros: "Flight was smooth and on time"
Cons: "I don't like the boarding procedure and I have problems with the legroom between seats. But then it's a no frills airline and the price was attractive."
Pros: "Courteous crew. Helpful at check in."
Cons: "No Entertainment. Luggage limits. No food. Selling items during flight."
Pros: "The seats are small, but comfortable enough!"
Pros: "Roomy seats"
Cons: "Not delay for 2 hours!!!!!"
Cons: "Our flight was cancelled. The level crew was completely unprepared for this. They boarded us on the plane , made us sit for hours , then marched us around the terminal trying to figure out what to do. This is airline the WORST. I want my money back !"
Pros: "Crew very nice. Seat not great"
Cons: "It was all fine, I am very tall so seat was tight"
Pros: "Flight on the Time"
Cons: "They did not write the Gate in The Check in only the Terminal"
Cons: "lost my bag - very inconvenient"
Cons: "a handbag is a piece! but a full bigger plastic bag is ok! Damn correct your rules"
Pros: "We Arrived over two hours early waited in the line designated for 45 minutes then told to get in a different line which was slow. Then when we got to the sweet gal at the desk she told us that we couldn’t bring a personal item on in addition to our carry on luggage. We travel a lot and have never seen that. We had to pay $250 to check our roller bags so that we could bring a purse or book bag."
Cons: "We will seriously think of a different air line"
Pros: "We got to the airport late, so we particularly appreciate the way we were handled fast when we dropped off our bags."
Pros: "25mins early landing and fast bags reclaim"
Cons: "Check in was dreadful. Staff was not helpful. We were running late due to a connection and the employee told us to wait in line bc there was plenty of time. 15 minutes later and 15 minutes before boarding I went to front again where another woman said yes you need to check bags. Your site is not clear on baggage but that is pricey and should be stated more clearly. The range you state is nonsense. They charge the highest rate listed. There is no range. We boarded a bus to the plane which was also dreadful. We were in very last row. The only positive was that the flight was short!"
Pros: "Great crew and pilot"
Cons: "Terrible check in / bag drop, long queues, no smiles from staff, jobs worthy- go by another airline"
Pros: "Slight attendant were nice"
Cons: "They would not le me to take a personal hand bag. They would count it as luggage. It’s supposed to be a carryon and a purse or hand bag/backpack and they wanted to charge me €60 for it. They gave me a really hard time and they allowed others to have both items but they would not allow me because he felt that my bag would not fit inside my carryon. Very disappointed and flight was very late."
Pros: "Didn’t die"
Cons: "No personal items allowed. Can’t have both a personal item and a carry on. At least we weren’t allowed but they let others in with both. Charged us sixty euros per bag."
Pros: "No person in middle seat"
Cons: "Left 2 hours late. Gate was way too small for that large a flight. Flight was held at immigration on arrival for 2 hours. Apparently too many flights arrived at once and surprised immigration. Food was poor."
Pros: "Quick flight, great take off and smooth landing"
Pros: "Going through security it was easy"
Cons: "The person now their policies their equipment most of all their personnel rude."
Pros: "Staff was friendly"
Cons: "They need to do a much better job of communicating that baggage is double the day of. We paid almost $100 euros to check our bags 2 hours before the flight."
Cons: "Seit dem die Rückenlehnen nicht mehr zu verstellen sind, ist an schlafen nicht zu denken und bei 3 Std. Flug mit Rückenschmerzen zu rechnen. Auch bei günstigen Preisen muss es doch kein Horrortrip sein, vor dem man jedes Mal Beklemmungen hat, wie man ihn überstehen wird."
Pros: "The crew were pleasant & multilingual."
Cons: "I had to check my small cabin bag in on both legs of my journey. Also, the ground staff in Barcelona could improve their customer service."
Cons: "We boarded 1 hour 15min behind schedule."
Pros: "On time, efficient, from boarding to landing. Nothing remarkable, nothing bad."
Cons: "The 4 crew members that where serving food & drinks didn't speak Spanish and had problems to understand it. Which is strange, as the flight was departing from Barcelona."
Cons: "Having to pay for drinks."
Pros: "good crew, easy flight, on-time"
Cons: "Service and everything. Last time using this airline"
Cons: "EasyJet over booked and said that there were no seats available for us. After arguing we eventually boarded. Only to find there were very disruptive and drum passengers sitting behind us."
Pros: "Not much. Bus in the sky. Kept in air by extra fees."
Cons: "Bag fee and over weight cost us 180Euros. Then at gate was told we had to check our two carry ons, that cost another 120Euros. Not even kidding. Tickets for wife and I were only 65 Euros."
Pros: "Great price for a flight. Also, the agent at the ticket counter was very helpful."
Cons: "It wasn't clear that their basic fare didn't allow you to bring a backpack in addition to a carry-on bag."
Pros: "Seats were reasonably comfortable in the circumstances"
Cons: "Boarding en masse despite speedy boarding and we were made to wait on the bus before boarding for a long while and then there was slow going on the steps going onboard. Flight was delayed, so we spent a great deal of time on the taxiway and then again circling before landing."
Pros: "We purchased the EasyJet Plus seats (an add on). Lets you board early to stow carry on bag and simply made it an easier trip. Much like mileage plus advantages. Staff were excellent, all of them, gate attendants, flight crew. Will fly EasyJet again."
Cons: "Paying for coke and coffee. Silly business, we chose not too. I expect to pay for alcohol bevs, not for water, coke, tea, coffee, etc."
Pros: "Although there was a delay, the staff were as friendly and helpful as can be. They kept us posted throughout. Boarding was carried out super quick. Flight staff were very friendly and had been delayed themselves and working extra hours for us"
Cons: "4 hours or more delay - will be claiming compensation and hope they will do the right thing and not give trouble with compensation"
Cons: "Over course we were delayed 45 min not sure why. And if you've never been on their planes before just know that if your 6 ft tall there is not enough leg room."
Cons: "Website is poorly designed and bag charges are excessive. I will not use this airline again and suggest others to avoid."
Cons: "We were a family of 4 traveling to Paris from Barcelona and had minimal luggage, yet the attendant singled us out and made us pay 60 Euro per bag to stow our carry-on bags. We had small book bags/purses and I tried to explain that they were our purses. She wouldn't listen. Our luggage was taken, we paid 60 Euro for 3 pieces to be stowed. Once we got on the plane, there were at least 14 people that boarded with a small roller carryon (like ours) and a backpack purse or small backpack. There was also plenty of room in the overhead bins as the flight was not full. In addition, one of our carry-on bags was torn apart by the time we arrived in Paris---the wheels were broken off and it would no longer roll. I am not sure why we were singled out when others had the same or much bigger luggage on the plane. Disappointed."
Cons: "I was charged 60 euros (nearly $75) at the gate to check a bag (wish I had done a round-trip with Vueling instead, who does not charge for an extra bag). I will NEVER book with EasyJet again! The baggage cost was the exact price of the flight... EasyJet should inform customers at time of PURCHASE regarding carry-on costs, NOT at the GATE. My bag was sent to baggage reclaim, which was past immigration... I had to go through immigration, collect my bag and re-enter the airport for a connecting flight and go through customs, as if I was a newly arriving at the airport!!!!! I am a very dissatisfied customer."
Cons: "The flight arrived late at destination so we lost the last train to London and had to pay 90 pounds for a taxi!"
Pros: "Flight easy! Staff friendly! Charge is too high for large bag!"
Pros: "Euro 47 for check luggage, it should be euro 35!"
Pros: "The flight was quick, smooth and efficient. I can't give stars for food and entertainment as I entertained myself by reading and EasyJet doesn't provide TV screens etc. Same with the food. I always buy something at the airport because I dislike airline food on short haul flights. We landed earlier so that was an added bonus. Flight attendants were polite and professional."
Cons: "Nothing to complain about."
Pros: "Great - very easy flight. Both flights in and back. Really lovely flight attendants. Landed early on the way to Barcelona."
Pros: "Seats and pitch were comfortable - efficient in flight service"
Cons: "Delays and distance to gate. Poor terminal services"
Pros: "Smooth flight path."
Cons: "Left ramp 35 minutes late... Taxiing to take-off runway took too long and no explanations. Flight was over an hour late in arriving - and then at the furthest possible gate from immigration. Connecting flight out of South terminal nearly missed. What a disaster the entire Gatwick experience continues to be. Will avoid it next time - which may mean avoiding EasyJet."
Pros: "Efficient. On time."
Cons: "Water, courtesy of the airline. More space, of course."
Pros: "First cancelled the 10:00 am flight while everybody already onboard. Then boarded us again on the same airplane two hours and 50 min later. Right in time before the 3h necessary for passengers to file a claim."
Pros: "Glad I paid for the emergency aisle. A long flight with plenty of leg room."
Pros: "Leg space"
Cons: "Flight cancelled and replacement flight delayed, no offer of food or compensations"
Pros: "The flight itself was good and the boarding staff at Barcelona were excellent in helping us with our autistic daughter, making things smooth for her. Overall pretty good until we got to Manchester, although the flight was delayed by around an hour."
Cons: "Missing suitcase and then nobody available at the missing luggage desk for some time. Had to hunt around for someone to help us. Eventually when found they were helpful and have a useful online system for getting updates. Case not found at time of writing review but sounds hopeful."
Pros: "Crew good"
Cons: "Booked extra legroom didn't get it."
Pros: "The crew"
Cons: "If your in rows 38-40 you will not get any drink or food as it takes so long for the drink trolly to reach you before landing"
Pros: "Quick boarding with the baby, very helpful friendly staff"
Pros: "When check-in online I was given 1st row seats, as a result I was treated as an excellence customer. Great service."
Cons: "Delayed again to depart, and over 30 minutes to show reclaim belt to get the luggage"
Pros: "Very bad experience , the crew was rude and not helpful .plus lost my luggage"
Cons: "Customer service was not good at all"
Cons: "Thr flight was delayed by 2 hours"
Cons: "Our flight was delayed by over 3 hours but we were never properly informed as to when the flight was actually leaving. Therefore instead of being able to sit in a restaurant comfortably waiting. We had to sit at the gate."
Cons: "Flights notoriously late Staff useless Service inexistant No information provided Avoid Vueling"
Pros: "The staff"
Cons: "After initial flight was delayed, we were refused check-in stating "the gate has closed" even though the flight was delayed for about an hour and we were there 25 min before the original set off time. We had to pay for a new ticket, which was also delayed, where boarding didn't start until about 40 min after stated time, and set off and hour after stated time."
Pros: "Absolutely nothing. My flight was cancelled and I want to be reimbursed"
Cons: "How can I be reimbursed. The way we were treated is a shame"
Cons: "The airline overbooked the flight due to an earlier plane being cancelled. My boarding pass was issued with no seat number which meant I had to wait with a large group of other people until everyone that had been allocated a seat number boarded. There was no communication from their staff and departure was delayed well over two hours. Things didn’t get much better on board as the crew left it so late to start the food service only passenger upto row 24 got the chance to buy a drink or food before they had to stop serving and prepare for landing. Add all this to the saga that was the outband flight and you’ll understand why the whole plane burst into laughter when the crew announced “welcome to Gatwick, apolagies for the delay, and we look forward to flying with you again”. Shocking service! Never again!"
Cons: "The boarding time has been changing every few minutes since the morning. I arrived in the gate where there were about 30 people with boarding passes but no assigned seats all overbooked. Half the people left on a bus then boarding stopped and we're returned back to the terminal going through security and hour or so later. The company reps had a big attitude problem and could provide no explanation to what and why anything is happening. In the end they tell us to leave the gate after 1.5 hours wait and look for new boarding info around 2pm. I managed to get on the flight by chance: no updated info was announced - I by chance heard a poor fellow working for the airline trying to find people at a nearby cafe who were supposed to be on that flight. If I had my headphones on I doubt I would be able to board that plane"
Cons: "unorganised deaprture @ barcelona airport where everyone was allowed to board at the same time. Also our flight way delayed but Vueling did not text anyone on our flight to inform us."
Pros: "Crew was nice and friendly"
Cons: "Boarding took place in a separate area of the airport, no access to shops. Flight was delayed, we arrived an hour late at our destination."
Pros: "Short trip"
Cons: "Lack of leg room"
Pros: "Comfy seats, plenty of legroom"
Cons: "Took forever to board"
Pros: "Cabin crew was cheerful and helpful. Got excellent seats at last minute."
Cons: "Late boarding due to some crew late."
Cons: "Couldnt get to Barcelona to board the flight.... any flight."
Pros: "crew excellent and after much discussion they performed miracles"
Cons: "wife is disabled,told she had aisle seat,staff on board had to shift her 3 times,we were booked in together but sat apart on both trips,full marks to the cabin crew who really did a great job of moving people around but we had no help from last minute.com and less from the airline when we phoned in regard to my wifes mobility scooter.sorry its back to Easy jet."
Pros: "...and don’t really do that in a way helpful to the passenger! I couldn’t get my boarding passes from Vueling’s website, as the login details as required by Vueling, are actually those used by who “bought” the ticket - some random email used by Kayak / Lastminute.com, and not mine! Crazy! Moreover, the whole business processes that Vieling use are just dijointed. even getting help I still never received by boarding passes via email."
Cons: "Worse, Vueling charge you, on checking, to “choose seats” with no obvious way of not paying for them! I’m sure here was a link somewhere - but could I see it?! Nope! that and my suitcases, and I had paid over €100 extra on top of my initial flight cost. BA or Easyjet next time!"
Cons: "The flight was delayed by an hour but that was not Vueling’s fault. Despite the delay the staff did all they could to notify passengers and leave as soon as possible."
Pros: "In general service is good."
Cons: "Flight was delayed over 90 minutes, which seems to be a reoccurring theme as they have managed to score significant delays in both flights I’ve had with them."
Cons: "Our hand luggage had to go into the hull so we had a long wait at the other end. Cabin crew explained 220 people and space for 180 bags, wouldn’t mind as much but I follow the rules and only bring one bag when people in front of me have 2 bags! Too ch down was very bumpy!"
Cons: "Boarding was horrendous"
Cons: "Had to wait on crowded bus for 20+ minutes and we were not told why."
Pros: "I've lost my job! The flight first thing in the morning should respect that we rely on them to get on time in the morning. One in 3 flights of Vueling are delayed! Ryanair is far better in this point! Today I really hate Vueling"
Cons: "I also lost the train tickets! I had to pay twice for everything. An apology is not enough, it sounds like they are laughing on us!"
Pros: "Cheap, clean, great on board crew. I arrived early for my flight and was able to change my flight to an earlier one cheaply, quickly and hassle free. Excellent customer service."
Cons: "Shocking check in. Only 2 desks open queued for 45 mins just to check in. Despite arriving in plenty of time. This was a Saturday lunchtime and the queue quickly built up and despite several members of staff being around no further desks were opened up until the queue became huge."
Pros: "The seats were very cramped"
Pros: "There were assistants guiding me through the check in process."
Pros: "No issues with flight or crew"
Pros: "Staff were friendly"
Cons: "Boarding too slow and unreasonably delayed flight beyond scheduled departure time. Baggage handling at LHR was dreadfully slow, some 25+ minutes waiting at the carousel for bags to appear after the first few came through."
Pros: "The crew, very friendly and helpful"
Cons: "Seats are narrow and sometimes broken. Cleanliness needs to be improved"
Pros: "The music in the background was a nice touch to the flight."
Cons: "Insufficient leg room my knees touched the person infronts chair and when they reclined my knees were under pressure from the recline. It wasn’t very pleasant."
Pros: "The fly was delayed 45min. The spaces between seats are to small I ask for a soft bread sandwich and the staff tell me is assigned for another customer and i need to choose another one Overall was ok"
Pros: "clean aircraft. smiling smart and friendly staff. on time departure. ultra quick bag retrieval. would highly reccomend"
Cons: "they left my lugage the delayed the flight for 2 hours, terrible services"
Cons: "Flights were delayed"
Cons: "The crew were very rude, there was no more overheard space in the cabin so two people in our party had to check their luggage, the washrooms at the rear of the plane were out of order and the they were out of three quarters of the food on the menu - effectively nothing to order!"
Cons: "I didn't like anything about the song"
Cons: "Long delays Very little place in the plane"
Pros: "Heard average things about Vueling after booking but our trip went smoothly. I'm sure it depends on the nature of the activity at the airport on any given day, but for us it was good."
Cons: "They lost my luggage"
Pros: "Left on time arrived on time luggage also"
Pros: "Nothing they charged me an extra 55 euros since i couldn't checkin online."
Cons: "Ryanair has hidden fees and customer service is very poor"
Pros: "Easy on off plane"
Pros: "Boarding was straight forward and fast."
Cons: "Very basic comfort. Less leg room."
Cons: "All is all."
Cons: "Flight didn’t leave until about 11 as boardinf didn’t start until after 10 so we arrived in Manchester at midnight."
Pros: "Nothing -apart from the fact I eventually got to the destination I needed the same day!!"
Cons: "The delays. The lack of information. It became obvious we were not going to leave on time. But No announcement. nobody told us of the delay - or why. Then the conflicting information. Technical problems. Flight cancelled. Go to Ryan air deal to organise your own forward travel. Then - once back through Police & customs. No - flight going to happen!!! I have more to say about service & crew - but no space"
Cons: "Sneaky pricing methods set up to catch you on return flight when you have no option but to pay to get back with dreadful unprofessional staff. I will never fly with them again if I can help it.i will go out off my way to tell as many as possible to never use or trust them."
Pros: "Nothing !!"
Cons: "Had to pay for not checking in 2hrs before 55 euros per person, After booking information there isnt clear enough notification asking for prior check-in. Flight attendants allowed anyone and everyone change seats before takeoff .. simply seems like Ryanair has no procedures and rules to follow... flight attendants look like they are on life support.. no smiling or kindness whatsoever... Seats were really uncomfortable, cant even recline the seats. Landing was scary. Budget of all budget airlines.. simply a joke and a waste of money ... vueling or easyjet is a 100 times better"
Cons: "Poor customer service, no information on or apology for delay. Then 1.5 hrs after landing our baggage finally came on the baggage carousel. Again no explanation or info. Very poor experience."
Pros: "The crew didn’t allow a very visibly drunk passenger on board which was good. We were concerned about him coming on the plane so were very pleased they didn’t allow him to board."
Cons: "The plane was delayed and when we did board it was very clear that absolutely no cleaning had taken place. Appreciate the effort not to be any later than we were but not nice to get to a seat with crisps and malteasers everywhere."
Pros: "That I finally got to Marrakesh."
Cons: "Price was outrageous. check-in a nightmare. their site said technical problem, Ryanair staff person said she would explain to check-in woman who promptly said no! Download the check-in and return after 50 minutes in line! Or pay 55 Euro for us to do it! No helpful; Awful service; Ticket sales people after queing for another 30 minutes-same no help-just put new client all this from 4:45 am in the airport. Finally with 10 minutes to spare before being blocked off the flight; check-in deemed to check me and suitcase it requesting 20 Euro. I refused...other passengers got mad so she let me pass. Small crowded plane/no leg room/ constant hostess annoucing buy duty free, food. No landing cards provided! Nothing-you pay, do it all and you are lucky to arrive--NOT WORTH THE HASSLE AND STRESS."
Cons: "Delayed then not delayed then the crew were late and made no attempt to hurry themselves then wen we boarded we were told we were delayed an hour and 40 minutes so had to sit there on the plane with no1 telling us wats going on or wen we were leaving! No refreshments available while we were waiting really poor from Ryan air I won't be flying with them agen"
Cons: "Very unimpressed with Kayak. Was contacted to pay more money than originally sold due to their speed of service between me buying via kayak and them contacting Ryanair. Flight was absolutely fine but kayak service awful."
Pros: "Boarding at el prat"
Pros: "Overall a great flight! Uncomplicated and easy even for a family of five. We got a great deal on the flights and service was good!"
Cons: "We were late boarding and departing for both departures, yet we gained time in the air. Great job!"
Cons: "Was approached when queing and told my bag was to go in the hold, there were people that had bigger/more bags that were not told this, i understand that if there is not enough room but surely first come first serve, we stood in the que specifically that this would not happen as we were in rush once we landed and did not have time to wait for bags. There were many people behind us that got to take their bag into the cabin."
Pros: "The crew . Very sweet cabin crew ,new 737 ,with lots of “snazzy lights"
Cons: "Cramped space despite the new “improved”leg room due to te slimmer seats"
Pros: "First time using RyanairI have heard so many negative comments about Ryan air and was genuinely surprised that my experience was so positive. The entire boarding process along with arrival and departure were easy and everything was on time."
Pros: "Leg room"
Cons: "Boarding, very slow and a bit late as was takeoff"
Pros: "We landed 10 minutes earlier than expected"
Cons: "We paid £80 a person which is over double what it costs us to fly there with vueling on less notice They then moved the boarding location after everyone had lined up causing us to loose out place in the queue They made us check our cabin bags which we were warned could happen but is never appreciated The seats were uncomfortable and very cramped for leg room The touched down while not totally their control was very harsh and a panel over the engine actually slid open on touch down which is a little concerning There was also a 20 minute delay taking off"
Pros: "The overall experience was good."
Cons: "The possibility that our flights may be cancelled."
Pros: "not a lot really"
Cons: "firstly with Ryanair, you pay for every little service free on other airlines. to add 2 luggage of 20kg each we paid an extra US$ 40,00 per luggage + taxes = US$ 104,00. If you travel with somebody and like to sit together you have to pay extra money. during the flight the crew was going up the alley trying to sell whatever they have for sale during the flight, going from drinks to food, from gifts to alcohol and cigarettes, but not giving the embarkment cards like every other airline does, no, here you have to wait to be in front of the customs, get the form, fill in the form and then take your place in the queue for another 30 minutes.. and I don't mention here how many times the crew hit my leg and knee with the trolley during the two hours flight."
Pros: "Attentive crew and departed on time."
Cons: "The seat was not the most comfortable (of course) and the 10EUR meal I bought was not good either."
Cons: "Our flight from Menorca to Barcelona was delayed. We got to Barcelona for our flight to Berlin about 3 minutes after checked baggage was closed. They refused to let us check our bags so we had to go through security with are checked luggage. I had to throw away three beautiful bottles of French and Spanish wine. They also told us that the next flight they could get us on was Sunday when our flight that we were on was on a Thursday. So, we ran through the airport, through security, and through the terminal to get to our flight. We arrived at our gate to see that no one had boarded and an announcement that our flight had been delayed an hour. Not one person on the Ryanair team told us about the delay. It was an awful experience and I will never fly cheap airlines again. It's not worth the savings."
Cons: "Awful service from Ryanair , first time using them and definitely last time. Told to put my bag in storage underneath but I was travelling with only one bag and was in a rush. Such an inconvenience."
Pros: "the crew was very nice."
Cons: "expensive for the service."
Cons: "there was a strike at the airport for security and we made it to the gate as they closed the doors and they wouldn't let us on the plane or refund our tickets"
Pros: "We flew Rome to Barcelona and we're scheduled to come back to Rome and then fly back to the states. Besides being able to change our flight to go from Barcelona back to the states (with Norwegian) due to changes in plan, we would have considered booking through another airline. Yes, it really was that bad! Food was fine but you have to pay extra for all of it."
Cons: "My bag touched the top of the bag screening box for carry-on but otherwise fit and would have fit FINE in the overhead compartment. But NO. I got to pay €50 instead and have them check it. Literally for touching the top but still fitting inside fine. Worst legroom ever. Terrible. I had a middle seat and elbows digging into me on both sides. Awkward! Online check-in automatically selects for one person to be in the front and one person in the back unless you pay more to sit together. Unless you pay the fee you cannot sit with someone you're traveling with. Bathroom broken on flight and only one stall available. Long wait! No pouches in the seat in front of you-- kind of annoying... Staff seemed burnt out and ready to get off the plane. I totally could empathize. Maybe it was because we were heading to Barcelona, but major party crowd who was pretty rowdy on the flight. People standing in the aisles blocking the flight attendants, people sitting on each other's laps some and being loud-- kind of like being on a party bus. Will for sure be telling friends to avoid this airline no matter the price-- not worth saving a few bucks for the discomfort and hidden fees. DON'T FLY this airline if you have kids. Your 5 year old will probably get a middle seat at the back of the plane while you're in the front unless you want to pay extra for everyone to sit together. DON'T FLY this airline if you have American sized carry on luggage. They don't care about your American sized luggage. Whatever the baggage guidelines are, subtract some because that's what they REALLY mean. Get the tiny hard case Euro suitcase if you want to carry on a bag. Otherwise the fee is very high! DON'T FLY this airline if you are over 6 feet tall or have long legs. Ok, they let you stand most of the flight anyway. You'll feel better on another airline. If you can spend an extra 15, do it and AVOID this one."
Cons: "I didn't like that the originally fairly cheap price became higher and higher to provide minimal comfort and service. 30-35 euros per bag, paid ahead of time, is a ridiculously high price to charge in addition to the flight cost. Middle seats unless you are willing to pay more. Not even a drink on the plan unless you are willing to pay. etc etc. It is EXTREMELY inconvenient not to provide a paper ticket. I was unable to print a boarding pass as I was away from home. At the check-in I was not given a paper boarding pass, and then when I got to the entrance area, my phone would not work to show the boarding passes electronically. Ryan Air's website was impossible to navigate to find my boarding passes, taking me literally about a half hour to figure out. This delayed our entry tremendously. On the flight out from Barcelona to Rome my son was allowed to carry on his skateboard plus one small other carryon. On the flight back, he was NOT allowed to take the board through security, and was told he was too late to check the board. This turned out not to be true, but we were not informed of this at check-in, again seriously delaying our boarding. Luckily we had arrived at the airport way too early, and this worked to our advantage given Ryan Air's incompetence. The next day we flew home on Swiss Air - what a pleasant difference to fly on a real airline! No issues, lots of help, etc. etc."
Pros: "Cheap Ticket (up front)"
Cons: "--Online check-in system is strange and puts the onus on passengers to do the work w/in a bizzare window of time. If you remember to do it too much ahead of time, then you get charged a fee. If you remember to do it too late, then you get charged a fee. --The fee for missing the check-in online window is exorbitant (50 euros per person) and seems to be a punishment more than anything else, since I don't see how buying and installing a kiosk for customers to check-in at the airport would be less cost effective for the company. Particularly when you consider the cost of the employee's salary whose sole job it is to sit and process the "late check-in" paperwork at a different window. --The luggage fee is among the highest I've ever encountered and also has to be "processed" at a different window with a Ryanair employee who literally fills carbon copies of paperwork in for every single person in line. (There must be a more modern option for their infrastructure than this.) My husband and I had to go back and forth to this other window since the people at the check-in window didn't bother to tell us that we'd have to process the luggage fee + the check-in fee at the separate window. --Finally, the boarding process was chaotic, crowded, and late. And I was kept awake the entire flight by flight attendants making several announcements about Ryanair promotions, including employees pushing actual carts full of non-food items (like cologne) up and down the aisle to sell as if the airways were a flea market. Overall I would have saved time, money, and huge headaches if I had booked a pricier flight up front. At least those companies have some integrity."
Cons: "Employees at the booth are very unfriendly, rude and it is a very bad experience dealing with people like that This apply for every employee I had interacted I won't use again this airlines"
Pros: "Just whet I had booked a flight to and from Barcelona."
Cons: "On the way out they ran out of drinks, on the way home we couldn't here the staff over the tannoy."
Cons: "Staff how it's possible u miss the flight to the front to the gate"
Cons: "Awful experience. Could not print boarding passes online and tried to pull them up at the airport, but there was no internet connection. Staff was incredibly rude and tried to make us pay $50 to print on site. Finally downloaded the passes (which, by the way, we had to obtain at least 24 hrs in advance - an easy email to miss). "Priority boarding" (also paid extra for) was a joke. Everyone had to get on a bus to arrive at the plane, and no order was kept, so it was basically a free-for-all to board the plane (lots of flying elbows). As a result, the overhead space by our seats (second row) was filled and we had to put our bags much further back (again defeating the purpose of "priority boarding"). Upon arrival to our destination, there was zero indication that our checked bag would be at completely different terminal. It took going through lost and found and 2 information folks to find the correct baggage claim area (and another go through security). All in all, a terrible experience. Not worth the extra $$ we may have saved. AVOID!!!"
Pros: "The plan was clean and seats comfortable with enough leg room for all but the longest legs. Hot drinks, as in all flights way to expensive. Flight crew very nice and helpful. Over all we were very pleased and we fly quite a lot."
Pros: "The flight was good and on time. Crew were kind and professional."
Pros: "Ryanair has the no nonsense way of doing things and I noticed for example the lack of the seat pockets in front that usually hold magazines.. and passengers rubbish... I recon whats not there doesn't have to be inspected preflight. I love these things. The app works just fine for boarding. Loved the priority boarding too. I'm always happy to get on a 737. And tired of seeing companies get the airbusses."
Cons: "On the return a 45 odd minutes delay, caused by? The weather maybe? I had to guess but... Not really a big deal tho.. oh and 2 gate changes... gate 10 to 15 and then 10 again... again not something isn't out of the ordinary when you fly any airline out of a busy airport... security que took ages too ;)"
Pros: "Good flight out"
Cons: "A shame there was an hours delay on return journey with no information given"
Cons: "Price Service Delay Size of seats Attitude of staff Didn't know what was going on, on the ground Didn't know what was going on while in the air"
Pros: "Food when it finally arrived 30 minutes before we landed"
Cons: "Delays on boarding which led to a rescheduled takeoff which was 2 hours late."
Pros: "on time"
Cons: "no space, old plane, crew was rude, only fly Ryanair if there is a big price difference"
Cons: "Suitcases took ages to come out!"
Cons: "At least a water bottle should be given to passengers free of cost"
Pros: "It was on time and check in at airport was fine. The online part was the nightmare!"
Cons: "Check in online was a nightmare. I spent close to an hour on their 'Chat feature' because their website would not accept our ID documents, LEGAL USA PASSPORTS!!!!!! 'Chat rep' finally asked what browser I was using. Google Chrome! It's pretty common. She had to input the info and then told me to print the boarding passes because RyanAir would charge 15 euros EACH to print at airport That's highway robbery! We finally managed to forward the ..pdf to hotel reception and they printed them. RyanAir should not assume that a traveller has access to a printer or a cell phone that functions abroad."
Pros: "no hassle at boarding"
Pros: "This Ryan air trip was a bit more relaxed, smooth and fast. I paid Ymir the extra suitcase check in and geared that Ryan air and extremely particular in weight. My 20 kg bag came a little over but it was fine, nothing said. It was smooth and no issues. I would book Ryan air again"
Pros: "Flown many times, no frills but they get you to your destination."
Cons: "Changed the gate in the last 5 mind before the gate closed - shreds the nerves when you are catching an international flight!"
Pros: "Crew were friendly and efficient"
Cons: "Delayed over an hour and the boarding was a joke."