My son was served a muffin which had broken pieces of glass in it. Thank god he didnt swallow them and spit them out. i did let the crew member know and took pictures but nothing they could do. This could have been a very dangerous situation.
The flight was long and offered very little comfort. The seats were exceptionally small and quite uncomfortable, making it difficult to rest on a long journey. The onboard meals were below expectations, although the cabin crew was excellent throughout the flight—professional, attentive, and courteous. I understand the commercial pressures airlines face, but maximizing capacity by reducing seat size and comfort has become an industry-wide concern. While many travelers will continue to tolerate these conditions out of necessity, an increasing number of passengers will choose alternative airlines whenever possible in search of a more comfortable travel experience. Investing in passenger comfort is not only appreciated—it is also an important factor in long-term customer loyalty.
Inside plane needs to be updated, the lady sitting behind me was saying the frame from the window fell on her lap right before taking off and seats are very uncomfortable, cushioning is need of repair ASAP.
Awful cold sandwich, pizza was bad and coffee was extremely cold I expected better quality in wines on the way to Rome I order red wine and could not drink it ! Bad quality of wine . Being an European airline’s wine are inexpensive so could have better selección of wines . So on the way back a settle for water with is a pity . The crew disappear and didn’t pick up the trays after meals or the garbage of the snacks . Iberia has better service and other airlines
Poor. The airlines left my luggage in Miami. It took 2 1/2 days to get my luggage at my destination. I was forced to buy clothes and daily items for days. There was little concern to get my bag to me which highly impacted my trip. Seats were cramped as well. Would not recommend this airline to anyone.
A lady with a smelly dog sat next to me
Premium Economy was average for class. Seat comfort was just okay. Crew was attentive. Checkin was fine and moved quickly. Boarding process in Rome was not well organized.
Terrible, we missed a flight from our multi city itenerary and the airline canceled our last flight returning home. Neither Underpricer & the airline informed us and did nothing to help and had to buy new tickets... a nightmare!!!! Never booking through Kayak/underpricer again
I paid for premium seats and the last minute they changed the aircraft for a bigger one, they bumped me to another seat which was NOT at all comfortable for an 11 hour flight, will fight for a refund!!
The flight was smooth, our premier economy seats were comfortable, the flight crew were especially fine - attentive, cheerful. The food, however was AWFUL. I advise bringing your own on board.
