Daily cleaning, installation of cabin HEPA filters
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Scores according to KAYAK customer reviews
Pros: "How friendly the staff was to my esa & myself."
Cons: "It wasn’t made clear when special services could board."
Pros: "Amazing crew"
Cons: "I had booked a window seat, the when I went to board, it was changed to an isle seat. I find that I dislike the sole due to the rudeness of people in general and I kept getting hit with purses and such from passing passengers."
Cons: "No mechanical failures or delays would be nice"
Cons: "3 hours late!!!"
Pros: "Quick flight"
Cons: "Organization of entry gates. Sat in the plane for about 30 min after landing."
Cons: "Cramped seats, rude flight attendant"
Pros: "Crew and service were outstanding"
Cons: "Good taste perhaps...?"
Pros: "Did a good job despite the weather during the flight"
Cons: "I’m would be much better if I can sit by my husband."
Pros: "Free drink"
Cons: "Flight was over 30 min late to depart, which caused me to miss my connection flight. I haven’t been offered any sort of compensation for the inconvenience"
Cons: "dirty plane"
Pros: "Seat comfortable"
Pros: "Economy Comfort, excellent in-flight entertainment (Movies)"
Cons: "Food was rather marginal (really no surprise, it's airplane food), tried unsuccessfully to hook-up to in-flight Wifi (couldn't get it to work throughout the flight)"
Pros: "Although our flight was fully booked. The crewmembers on this flight was professional, friendly and efficient. We boarded quickly and took off on time. We even arrived ahead of schedule. Each passenger was given free headphones and complimentary beverages and snacks. I love Delta they are a cut above the rest. They are constantly striving to put the customers needs and wants top priority"
Cons: "Not enough legroom"
Pros: "Boarding was quick and efficient."
Cons: "- Paid EXTRA for an emergency exit row and it felt like I was sitting on a hard wooden box the entire flight. - Food was awful/barely edible. - Plane was old, dingy and dirty. Window shade was broken."
Pros: "The Delta Help Desk at the airport was actually pretty helpful for the times I had to use them."
Cons: "Flight was delayed....3 times(more?) from late at night to early morning the next day. Delta Help Desk rescheduled me and got me a room at Howard Johnson’s for the night. Called HoJo’s to confirm they had non-smoking rooms available. Got on the hotel’s shuttle bus and the driver announced that HoJo was full and all voucher holders would go to Rodeway Inn but those without vouchers would go to HoJo....huh!?? Called HoJo and the same person I’d spoken to 20 mins prior said it was correct, that Rodeway was a sister property. The Rodeway Inn Metro Airport is pretty disgusting. This is my opinion after coming from remote Mexico and extensive travel in Africa. It should be torn down. Delta/HoJo should not send customers there."
Cons: "This is the second flight in a row in which Delta has either cancelled or rescheduled my flight at the last minute. Last time I was stranded in the Atlanta airport overnight waiting literally all night for them to return my luggage (which never came, and then was late even to my final destination). I will not be using Delta in the future."
Pros: "The attendant was most helpful. Because the flight was not full, she allowed us to sit in the exit row, window and aisle, with no one between. I'm a tall person, so the extra leg room was deeply appreciated. I give her and the airline high marks."
Pros: "Very nice and courteous crew."
Cons: "Lady at the gate was a bit standoff Ish and the delays were an annoyance."
Pros: "The space"
Cons: "No TVs"
Pros: "Alaska Airlines is way overpriced and way less comfortable than Delta. I’m a Delta loyalist forever now!"
Pros: "The service was good"
Cons: "The flight was very rough on landing"
Pros: "Crew was very helpful."
Cons: "Food was terrible and check in can be more organized."
Pros: "Delta flights run one time and their fleet seems newer than most with comfortable seating. Having free movies in the seat back ahead of you is a big plus with a good selection of movies. Snacks are good and crew is always friendly and accommodating. We fly almost exclusively with Delta for the aforementioned reasons."
Cons: "Boarding is a hassle no matter the airline with few exceptions. You would think someone could figure and efficient method to get people on the planes. I suppose it could be the public that is the problem. Not a problem with Delta they run a good airline."
Cons: "They charged $300 for 3 bags"
Pros: "The entertainment options and noticing the little touches that Delta is making to improve the brand and experience."
Cons: "Seems like there are legacy "attitude" issues with the crew. I sat on the aisle yesterday, and SEVERAL times I was bumped, quite rudely, by passing crew. In one instance, as they passed to pick up trash, they took two of my three items. They started walking on, and I tapped them as they passed to pick up the third. She brusquely turned and said: don't touch me to get my attention. No please; quite rude, and unnecessary."
Pros: "Avg flight"
Cons: "They changed my seat to a worse one without any explanation. I picked my seats on line for a reason and dont like them changed. Older MD series plane from AUS to ATL."
Cons: "I think I caught a stomach bug on one of the 3 legs of this route. More likely on last 2, i.e. Mumbai to RDU, as I fell sick almost 10-12 hrs after my last flight meal."
Pros: "I appreciated the kindness of the staff at each of our stops. From beginning to end they were polite, helpful, and kind!"
Cons: "This is my third flight this year with Delta and every time we wait for the "crew" to get off from another flight. And as soon as they get there we can board. It's getting very annoying. Fix it."
Pros: "The moviea"
Cons: "The time of night"
Pros: "They are very professional"
Cons: "I luv it"
Pros: "Nothing. Will not take again."
Cons: "Terrible service, inefficient, cancelled flight and announcement was made 15 mins after boarding time. Could've caught an earlier connecting flight out had the airline handled the situation properly. Instead it chose to risk the lives of passengers by hoping a sick pilot would be well enough to fly, however he fainted. Good thing it was not while he was in midair, I would've been a goner by now."
Cons: "3 hours there before the departure."
Pros: "I like Delta empowering women."
Cons: "Everything that could have gone wrong with my flights, went wrong. On my way from LA to Raleigh (through Atlanta), I was affected by the weather conditions at Atlanta. I understand that the weather is beyond Delta's scope of control, but customer service is not. I had to wait in line at LAX for 8 hours to even get information on what had happened, and what solutions were available. The customer service call center was collapsed, and at the airport counters at one point there was ONLY ONE DELTA REPRESENTATIVE serving a line of more than 100 upset customers. This IS Delta's fault, and it is unacceptable. This definitely was under Delta's control, but in order to save a few dollars in overtime for emergency staff Delta was willing to let its customers make terribly long lines, miss their flights, their connections and consequently their commitments. It is disappointing to observe how Delta believes that a few dollars saved on extra staff and emergency measures can offset the irreparable long term damage to its business due to upset customers. My way back from Raleigh to Los Angeles was also a disaster. Without any type of explanation and nothing more than an email announcing the change, the nonstop flight I bought was replaced by a 1-stop flight with connection in Atlanta. This was NOT THE PRODUCT I PURCHASED. There is a reason I paid a premium for a nonstop flight, and Delta did not hesitate in providing me with a less valuable product without any explanation or refund. Delta prioritizes its operational metrics - an obsession to fill and overbook its capacity - over its customers' experience, one again under the foolish belief that short term savings in any way offset the long term damage of disappointed and alienated customers. I will NEVER FLY DELTA AGAIN. I will do whatever I can to transmit my experience to everyone I know. At a time where major airline carriers are in the spotlight due to abusive practices (i.e. the United passenger case), I still find hope in knowing that alternatives such as Southwest still put their customers first, over the ethereal benefits that a few-dollar savings in operational expenses can provide."
Pros: "The cinnamon cookies, the in-flight movie selection, and the helpful flight crew helped make this flight not as bad as it could have been."
Cons: "There was an infant in the seat directly behind me that chose to cry and scream through a large part of the flight. The mother of this child did not/was not able to keep the child from crying. Even with headphones on, this child's crying persisted to pierce the ears of every passenger within 5 rows of it."
Pros: "Crew was great."
Cons: "Plane was terrible. Not paying Delta prices to fly in a Spirit plane"
Pros: "Great flight easy boarding"
Pros: "Flight very smooth.Just after landing,luggage pick up wait too long,almost after one hour later."
Pros: "Very clean aircrafts"
Cons: "Don't like how you have to pay extra to pick your seat. This is something that budget airlines usually do, so I was surprised Delta did this. I was unable to sit with my boyfriend, because we elected not to pay additional fees to pick our seats, yet there were many open seats on our plane. I would choose United over Delta, as they don't force you to pay extra to sit with those you are traveling with."
Pros: "The airplane"
Cons: "Poor food"
Pros: "Beverage choices (apéritifs, wines, etc.) were decent in coach. Plane was clean. Entertainment system was very good. Boarding was organized."
Cons: "Seat width in coach was terrible. Had a heavier person next to me and I was crowded out in my seat."
Pros: "Boarding was good"
Cons: "Boarding was good first time flying first class not happy with service when I wanted another Drink had to walk to very back of plane all the flight attendants were hanging in the back tiger no one was in the first class section. In the beginning of the flight took forever to get a drink I have had Reg class has better service. Flew Detroit to Vegas 4.5 hours"
Pros: "Tail winds provided an early arrival. When my flight was rebooked due to a delay on my first booking I was upgraded to Permium booking and drinks were complementary on the flight from Atlanta to Philadelphia."
Pros: "Fast boarding and short time from gate to take off."
Cons: "Stinky rest room like it was blocked."
Pros: "I got to where I was going on time."
Cons: "I didnt have a seat until the entire plane was boarded. The only food was a tiny bag of pretzels,and a cup of soda not even a full can like other airlines. There was no entertainment. Plane was packed full."
Pros: "On time departure, friendly staff, nice free snack. Overall good experience."
Pros: "It was my first time flying and the attendants were very nice and cordial on flight. I would love to fly again but next time with my children for a vacay."
Cons: "No beverages available to even purchase ! Ridiculous!"
Cons: "Aircraft was out of the 1970's. No USB or entertainment. Wi-fi was bust on the plane. Will avoid American next time when booking."
Pros: "New aircraft was more comfortable"
Cons: "I think they did excellent"
Cons: "Delayed. Sat on the airplane for over an hour after already being delayed 30 to board the plane."
Pros: "Nice crew"
Cons: "Be on time 2.3/4 hour delayed no weather issues or mechanical"
Cons: "Another American Airlines delay"
Pros: "Crew was very nice and friendly"
Pros: "Fast boarding"
Cons: "More snack choices"
Cons: "All Excellent"
Pros: "Great entertainment and crew."
Cons: "The seats are too close together. Sure, I could’ve paid extra to have more legroom, but the flight was already expensive enough. Please spread the seats back out a bit and charge us all the same price."
Pros: "Great service from crew!"
Cons: "Satisfied all around..."
Cons: "I am tall and seating is a little tight."
Pros: "The boarding agent and flight attendants were on, although the flight attendants didn’t do a second drink service on a six-hour flight out of laziness but blamed turbulence. (There were 2 hours after the turbulence with fasten seatbelt signs off.)"
Cons: "No in-flight entertainment except on your own device. No power, ensuring your device will die on a long flight. The old US Airways fleet from the Northeast is awful. And the lazy flight attendants didn’t do a second drink service."
Cons: "Service was excellent"
Cons: "Flight was fine. Wanted to change ticket to allow more connection time between DCA and JFK and the first two sales representative sucked. I considered never flying American again. On board crew was great."
Cons: "One of the stewardess felt like she was at her house with unwanted visitors, I guess. Very senile and careless attitude"
Pros: "The crew was accommodating"
Cons: "The crew was pleasant. No water served due to turbulence"
Cons: "spending $600 on a one way flight with you today has been the worst experience and rip off ever! Delayed in Hartford 6 hours. Changed my layover flight in Dallas. Now Dallas delayed 1 hour."
Pros: "We got home early"
Cons: "The sandwich was auwful"
Cons: "The touch screen for the video monitors need to be replaced. It was very difficult to select a movie."
Cons: "Aircraft issues, late on take off, a gate change, but the ticket against kept us informed"
Pros: "Flexibility and helpfulness of staff."
Cons: "I no longer fit in the seats because they keep shrinking the pitch"
Cons: "They lost our luggage even though we have 50 minutes between connecting flights."
Pros: "Everything about the flight was great"
Cons: "A hot breakfast would have been nice."
Pros: "The digital entertainment was off the chart. It kept me awake during the whole flight. A flight feels shorter when one becomes entertain instead of nodding off and on, which makes the flight feels longer than it really was."
Cons: "I am vegan. So I guess I am minority for now, but I hope some of the food in the futures also cater to those of us that don't eat any type of animal product. One only can hope!."
Pros: "Got to pick my seat. Got food. Spacious. Timely. Friendly. And best of all.. the middle seat was open and I got some extra leg room!"
Cons: "Hey for airplane food I can't complain. Especially since I didn't even know I'd be getting any. (For free!). The chicken and mashed potatoes were a little funky but still ate and enjoyed it."
Pros: "That I arrived to my destination alive."
Cons: "It was my first time taking Virgin America and I didn't know movies weren't free. I used to travel a lot and I've never had to pay for movies. I ended up watching 12 episodes of Big Bang Theory because it was the only free thing to watch that wasn't LinkedIn videos or Disney, which really sucked. Comfort level wasn't any better than any of the other airlines and service was the same as well. I've heard good things about Virgin but my experience was just mediocre."
Cons: "Ran out of food for purchase and Delayed flight"
Pros: "One of the smoothest flights and landings ever."
Cons: "Each seat doesn't have its own screen. Plane feels older than JetBlue by a lot. First checked bag is not free like JetBlue. WiFi is another additional charge. Overall cost was significantly higher than JetBlue for less value."
Pros: "Our flight was delayed overnight in Las Vegas, which was hassle but unavoidable due to weather and pilot flight hours restrictions. But the ground crew and American Airlines worked very hard to compensate all the passengers: gave us each a voucher for hotel, 2 meals, round trip shuttle ride for hotel and airport. Good work to make up for a bad situation."
Cons: "I missed the flight and the airline wouldn't even pay for a rental care so that I could get home. They kept saying they could get me out on a morning flight, but it was supposed to snow in Amarillo (90%), so I knew that was a bad call. I drive home anyway. Cost me $195 for the rental, which I'm sure they could have gotten a better deal, and I got home at 430am! Never again American Airlines!"
Pros: "It was good fly can't complaint the attention was great"
Cons: "When I was flying to Arkansas from NY they didn't give anything to eat"
Cons: "Fast boarding on coach."
Cons: "Previous flight was cancelled so I never made this one."
Pros: "excellent in flight experience, crew was helpful and friendly. Overall a great experience"
Pros: "The site was easy to navigate"
Cons: "No entertainment"
Pros: "Really great flight"
Cons: "The wait"
Pros: "I have been traveling several times with this airline and think they are good overall."
Cons: "Reclining chair sometime is not working."
Cons: "Flight was delayed due to a "computer problem" that was subsequently deemed to be eligible for a paperwork fix."
Cons: "The flight was delayed and we had to wait in a long slow line, however , once we got to desk , the agent was very nice and we had already been rebooked on an Alaska flight. The resolution was acceptable but it made for a 12 hour travel day instead of a 4 hour travel day."
Pros: "The service"
Cons: "The delays"
Cons: "It did not happen! Had to taxi to Austin!"
Pros: "Excellent flight service; good meals, comfortable, enjoyed the wine and beer as drinks and with meals."
Cons: "No food. No entertainment"
Pros: "Meals, space, comfort"
Cons: "The AA employee at the counter in Batoj Rouge informed me that I would miss my connection at Charlotte Airport due to a delayed in the incoming flight. Hebgave me the option to flight the next day or flight the same day, and after a 2 hour delay flight to Charlotte where I would be provided a hotel room and a meal for the night. I asked several times if that information was confirmed and he repeatedly said yes. At my arrival at Charlotte Airport (near midnight) every AA employee said that they did NOT have any more hotels. It was obvious that everything was a staged lie since over 100 people had to spend the night in one of the the terminals where we were provided a pillow and a blanket. I am terribly disappointed for the lack of transparency in AA. I was told my some friends that they also have had experiences like that at the same Charlotte Airport. You have damage once again your reputation and from no own in will expect THE WORST from AA."
Cons: "20 minutes in the terms with no air,it was horrible. 4 plus hour flight no food No entertainment"
Airlines flying from Baton Rouge to South Dakota have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights