A to Z on this flight was just great!
Pros: "It’s an old plane, so the seats are those older yet more comfortable type of seats!"
Cons: "Better service from the crews."
Cons: "Rather long wait at business check-in, friendliness there ok, on board service slow with the champagne, old aircraft with old configuration of seats, nothing really bad, but it's not like this that you win an airline of the year award!"
Pros: "crew was pushing , no time in an rush all the time"
Cons: "service level"
Pros: "The crew service is good. Not great, but still above average from other flagship carriers."
Cons: "The seat (B787-10) is so cramp!!!"
Pros: "I liked that on the longest leg of my trip - I had an entire row to myself to stretch out. Im old, things like that are important...along with compression socks...haha!"
Cons: "I think the food - I dont know exactly what, because we're on a plane - but I think it could be a bit more appealing? More greens, colors? Not sure, but it was okay."
Pros: "Amazing services and foods"
Cons: "The business class seat was great"
Pros: "I like all"
Pros: "Everything. New plane amazing food on a two hour flight Great new entertainment system on the seat back."
Cons: "A little more leg room."
Pros: "one of the crew was rude. my spouse forgot to fold-up the cup holder, the hostess heat the holder so hard while walking. I don't know but it appeared as very very rude."
Cons: "Improve the process for boarding people were standing there for 45 minutes to 1 hour. People there needs training"
Pros: "Yes the SQ802 and sQ807 was excellent"
Cons: "Returning flight food short be better SQ807"
Pros: "Excellent service"
Cons: "More tasty snacks throughout the flight"
Pros: "Service was excellent, always with a smile."
Pros: "Nothing beats Singapore SQ!"
Pros: "Hotel location is convenient, quite comfortable and clean."
Cons: "I love the foods in Hongkong, so many varieties . Price wise is affordable."
Pros: "Singapore Airlines delivers as always. Friendly crew and clean and well maintained aircraft."
Cons: "Way too cold"
Pros: "It's not the cheapest way to fly but it's a great way to cross the Atlantic. Seats are big enough for 2, really. Lay flat beds make the night crossing east tolerable. You really can get several hours sleep. The cabin crew is outstanding, patient, and extremely responsive to requests. Two meals served were excellent. Entertainment choices were complete. After a number of flights in Economy on other airlines I'm spoiled by Singapore Airlines and also by Business Class. And their fares seemed much less than others for the JFK to FRA route. Had no idea this level of luxury existed on an airplane."
Cons: "My seat assignment was moved without explanation on our return flight, FRA to JFK. That was disappointing. The gate folks were apologetic but no real explanation given."
Cons: "The seat's recline button was broken which meant having to sit for 12+ hours upright. Upon hearing that the seat was broken, the airline crew offered my mother a check for 100 SGD (14% of the ticket value) to be used on Singapore airlines (for the discomfort caused for over 50% of the flight time). They changed her seat from Seoul to Singapore. When I wrote to them about it, they came back saying they had offered her a seat change from LA to Singapore, and she had declined, which is absolutely false. When I called that out, they said, maybe they did not offer aisle seats (note that the broken seat was not aisle). So it just shows that they don't want to accept that they messed up. They even told me that despite their best efforts in pre-flight checks, certain defects only surface when the flight is in progress. Will never ever travel on this airline again."
Pros: "Nice and attentive crew"
Cons: "Seat in the economy class is cramped and although the movie selection is quite ok, but the lack of touchscreen is quite annoying"
Pros: "Excellent service"
Cons: "Very poor on board entertainment"
Cons: "Delayed 2 hours behind schedule"
Pros: "Service is always excellent"
Cons: "Food however was very disappointing. Surprising as Singapore Airlines pride themselves on quality and the food was poor :-("
Pros: "friendly and attentive crew. connecting flight was a breeze. well worth the price."
Cons: "My flight was delayed by 2 hours so I missed my connecting flight in Singapore. There was a huge queue of people who missed their connecting flight cos of an accident in the runway. The airline did nothing to prepare for this situation. It took hours to get another flight organised, communication was non existent and refreshments took ages to come. Airline didn't help with finding a hotel for stranded passengers."
Pros: "It was good"
Pros: "The seats seem to have more leg room, food was actually good, and the staff was delightful."
Cons: "It was a 17 hour flight, but they made it bearable."
Pros: "The service from the ground crew and cabin crew are very professional. Friendly and very helpful."
Pros: "fast crew service friendly staffs. clean toilet"
Cons: "everything was good"
Pros: "Christmas decorations, service, attitude of staff"
Pros: "The people were excellent."
Cons: "I had planned to check an extra piece of luggage, gifts and purchases for church needs. They wanted to charge me $3,655(!!!) for that. Absurd. I had to leave the suitcase behind. I will probably fly on a different airline whenever I go to Russia now."
Pros: "Foot rest, large movie screen, good food"
Cons: "They ran out of diet drinks."
Pros: "The service, kind and pleasant."
Pros: "Efficient courteous and attractive crew. Good food drink selection and great entertainment system."
Cons: "Unfortunately the plane was an older 777-200 with smaller TV screens but otherwise fine."
Pros: "Boarding was good"
Cons: "Old plane, bad food selection and they run out of omelette in the morning - only seafood as option. Not rude crew but wouldn't call them friendly or welcoming."
Pros: "I got in some exercise during the delays and gate changes"
Cons: "Delay after delay, gate changes, lack of care from employees, missed a day of vacation in Germany, missed out on photos and memories"
Pros: "FOOD, ADVANCE SEATING & JETWAY TO UPPER DECK"
Cons: "SMALL SPACE FOR FEET IN BUS. CLASS AND HEAD REST NOT THE MOST COMFORTABLE"
Pros: "Everything in this flight is very good. Next traveling time I will consider this airline first!!"
Pros: "again, the crew anticipated our needs"
Pros: "Really recommended . Wait alittle longer but i got a free tour go around Singapore ."
Pros: "As usual, plane is in good shape and crew are well trained. Nothing wrong with all the basics, but Singapore Air has definitely lost its lustre."
Cons: "For heaven's sake, please don't announce a boarding procedure and then not follow it. If you want to have a free-for-all rugby scrum to get on the plane, so be it. But don't announce boarding by rows/groups and then not make even a lame attempt to adhere to it."
Pros: "I am still trying to find my bags. I missed my connection and Jet Blue made me stand in a line to get rebooked for 7 hours. Unprofessional, uncaring. None of this was my fault but everyone who represents Jet Blue treated me as if it were. Never again"
Pros: "Food was excellent, timely departure and arrival"
Cons: "Crew was not as friendly as I'm used to."
Pros: "Hot/Cold towels, great movie selection, more space, good meals"
Pros: "The crew is really the only thing making the flight enjoyable."
Cons: "SQ800/805 are operated with "old" 777-200. The cabin is definitely not up to the Singapore Airlines standard. The IFE in particular is showing a very poor screen. And the food was, as frequently on SQ, below average."
Cons: "Flight was delayed, but other than that, flight was great."
Pros: "Liked I got an aisle seat. But we should have that choice as we are purchasing the ticket"
Cons: "The boarding in lax"
Cons: "Need more comfortable headsets or ability to use personal earphones."
Pros: "Comfort of the seats."
Cons: "There should be more choices of food for people who do not eat Asian food."
Pros: "The crew and food was great. The legroom not so great."
Pros: "Cabin crew very nice."
Cons: "It is being overly picky of me but I had two pieces of bread, one very tasty but the other a bit dry and hard."
Pros: "Flight attendants were all nice and friendly."
Pros: "Friendly professional crew"
Pros: "Efficient boarding"
Cons: "Seats extremely cramped especially when seat in front reclined. Will look for other airline on next trip due to this problem."
Pros: "Very confortable full flat seat (surprising on a short flight), very good food. Excellent service"
Pros: "Staff. Entertainment."
Cons: "Food was average. Space small. But economy always is."
Pros: "Clean plane"
Cons: "Food was horrible, flight Attendants are professional but cold as ice."
Cons: "No clothes to change. My fruits were expired because off the luggages not come to the destination."
Pros: "Never a problem with Lion Air always good service"
Cons: "Didn’t like having to get bus from terminal to the plane I hate to be crowded onto a bus like cattle and it was even worse because many chinese"
Cons: "No way to tell them that I am vegetarian. And only if I buy tickets with their site I can get it :("
Pros: "Great fried fish for pre-ordered meal. Comfortable crew service for whole flight."
Pros: "Not many interruptions by crew on the PA system. Communication was kept quick and to the point. Flight Attendants were attractive, courteous, and fairly efficient. They cam by more than the first flight, even though it was 1/3rd the length of light. I liked the beef w/onion & brocolli meal, although more onions should have been included, I think I got four small segments of onion. Yes, I’m nit-picking a bit . . . But that’s what reviews are for, right?"
Pros: "Flight attendants are always polite and friendly. Nice to see a happy staff with a smile! They also always kept the bathrooms nice and clean !"
Cons: "The meal was average airline food. Wish airline executives taste the food that are given to their customers. It’s not that difficult to serve better tasting meals."
Pros: "Amazing food, comfy seats and good entertainments system"
Cons: "Could use salt and pepper, it was not offered."
Pros: "Overall good"
Cons: "Seat seems a little small for big guy"
Cons: "Same as prior flight"
Cons: "Serving are very poorly"
Pros: "Everything was great!"
Pros: "Flight was fast and the staff were friendly."
Pros: "same comments as the Toronto to Taipei sector...."
Pros: "The crew was gracious and didn't bother my sleep to eat."
Cons: "The seats were hard and oddly shaped such that my legs and feet felt numb after a while. Not the way I want to spend my time"
Pros: "Plane was clean, blanket and pillow comfortable, attention during scheduled meal service good. Snacks available"
Cons: "Meal was really not good and a far step down from what it was during last flight a few years ago. Movie selection meager. Flight attendants could make a few more rounds to check passenger needs."
Pros: "Punctual and comfortable flights. The lounge at KIX & TPE are both excellent."
Cons: "The quality of food on board needs to be improved. It is best to get a good meal in the lounge before boarding."
Cons: "This flight wasn't over booked so I was able to rest better with extra leg too."
Cons: "Since I traveled with my daughter (4yo), I got to board early from LAX to TPE but my second flight from TPE to BKK, I had to wait till they called my zone seat. I was holding my daughter at that point since they took away my stroller way earlier than the boarding time. I would like to ask for the same standard of parents traveling with children who are 6 or younger to board first so they can get settle and these patents are tiring from dealing with their children during the flight. They are extra tired than regular passengers."
Pros: "Fancy crew member"
Cons: "Entertainment like movie"
Pros: "Overall Eva is a good airline (certainly beats United), but had a problem with the meal request."
Cons: "Requested child meal at the same time as booking seats (all online). Seats were as reserved, but had no record of child meal request."
Pros: "Crew were polite on boarding, and throughout flight when seen then"
Cons: "Service was terrible, flown to thailand with these ba and thai airways and thai airways will beat everyone hands down"
Pros: "Liked the way they do their boarding Comfortable flight"
Pros: "Had reclineable seat... Was able to sleep. ..."
Cons: "No complaints. ..."
Pros: "the fly were good but there will be no more fly too BKK after the 9 June"
Pros: "In consideration for the duration the scores get higher. For comfort the seats were much more adequate for the duration of the flight. This also is reflects in the entertainment. The food option was much tastier too"
Cons: "The crew was not the friendliest but don't get me wrong they were not mean. They were just doing there job. I take flying like hotels where it's an experience and the crew is the face of that experience. This was let's do our job but no actual care"
Pros: "Flight took off and landed safely :) food was available. Great movie selection"
Cons: "Eggs were disgusting rubbery over cooked mess. Potatoes were also a disaster. I ate is as I had no options....... but wasn't even close to good."
Pros: "Everything..food, beverages, staff courtesy, cleanliness, entertainment...."
Pros: "Very comfortable seats and great movie options! Crew was very attentive."
Cons: "The food was a bit different from what I'm used to, but I'm not in the US anymore so I shouldn't be surprised!"
Pros: "Seats were fairly comfortable and there was lots of space. Good Inflight entertainment though movie choices were more limited compared to some other carriers."
Cons: "Not leaving or arriving on time."
Pros: "First of all, the boarding was very organized and speedy. The seat was conformable and they offered sandals and headphones as well as a pillow and blanket. The TV screen offered lots of movies and TV shows. The crew was friendly and the food was good."
Pros: "Service is excellent"
Cons: "Just the seats too hard"
Cons: "Equipment not ready. Flight delayed with little explanation."
Pros: "Economy seats were actually pretty comfortable and the staff was very attentive."
Cons: "The vegetarian food was basically unsalted, watery rice and fruit. By the third round of it (long flight w/ 2 dinners and 1 breakfast) I just didn’t eat it. The entertainment also advertises movies and shows that they don’t have. Small selection that could be better."
Pros: "I liked getting to my destination safely."
Cons: "The boarding process was chaos and when we finally boarded, the seats were extremely uncomfortable. There also wasn’t any choice of entertainment and the movie that was playing had no way to have audio (no headphone jacks to plug into)"
Pros: "Flight seat"
Cons: "Food service"
Cons: "The flight was delayed for hours, ridiculous. Do better. No excuses."
Pros: "cabin crew continued to smile despite conditions"
Cons: "the stewardess were filling themoses if hot water instead if pre flight duties. even after pushing away from gate i could see 8 passengers with trays down making soup with boiling water, brought by stewardess, and additional ones eating hot soup."
Cons: "on august 14，i got an email tell me my airline is china eastern airline. i have waited for chech -in in china eastern airline for 30minutes,the china eastern told me my airline is not china eastern .maybe hainan airline i walked to hainan airline ,it told me it is not their airline....."
Cons: "The hyphen in first name separated name into first and middle. We canceled flight because airline wanted to charge for correcting the name that their system won’t take."
Cons: "Was a decent and modest flight."
Pros: "New plane. And now online check-in is now available"
Cons: "Looks like they missed a snack in between."
Pros: "The crew was very frindly. Tha craft is very clean"
Cons: "Food for non-Chinese passengers"
Pros: "Crew was very friendly"
Cons: "Food was not great"
Cons: "No AC in aircraft during taxi boarding. We were taxi for 30 min. Extremely warm. Entertainment systems did not work. Flight attendants did not appear friendly or polite."
Pros: "people very nice"
Cons: "food can hv been better"
Cons: "Food, entertainment, not boarding in the middle of the tarmac, seat quality, no entertainment options."
Pros: "Crew is so polite!"
Cons: "No wifi, no individual entertainment screens, no power. TV screens looked like an old VHS tape (static)."
Pros: "The crew and the food."
Cons: "On time"
Pros: "The crew was good. The flight was quick and direct."
Cons: "So they had a very quick food service then because of turbulence they closed the bathrooms and made everyone stay in their seats. I have 3 little kids and a wife with a small bladder. Over the course of 4 hours they need to use the bathroom sometime. My kids were literally crying because they had..."
Cons: "The time between arrival and departure for the connection flight was too short. Flight was missed. Will be making an official complaint. Why sell flight tickets with no time to transfer. Even before the flight, staff knew i would miss the flight. The sichuan airlines help desk just ignored me when i approached them with the missed flight document (in chinese) .Terrible! I had to book a hotel and another flight out of my own pocket for the airlines mistake."
Pros: "The staff in yangon were extremely helpful and understood my situation. However they were unable to do anything to rectify the issue."
Cons: "The time between arrival and departure for the connection flight was too short. Flight was missed. I will make an official complaint. Why sell flight tickets with no time to transfer. Even before the flight, staff knew i would miss the flight. Still nothing could be done."
Pros: "The direct flight is great! Especially traveling with kids."
Cons: "The flight took 45 minutes longer than scheduled even though we departed on time. Also I have young children and they played some action movie with shooting and killing and It was hard to distract my kids from watching that."
Cons: "I had to pack my laptop too much early - 15 minutes before we started descent. By other airlines it is possible to use it longer"
Cons: "Very friendly crew members."
Pros: "The crew was friendly and efficient. The check-in was smooth and they explained how to get to the gate location. The flight left on-time and arrived early."
Cons: "The plane was very warm and the AC was either turned off or set to a high temperature. There was no cold drinks and no ice on the plane and drink service on the four hour flight was only immediately before and after dinner in a small cup. Bring something to drink with you. Entertainment was a Chinese movie on a small overhead screen with English subtitles that were too small to read. Unlike other flights on the same airline, we were not offered a choice of meals."
Pros: "Good price and had entertainment and meals that were tasty."
Cons: "Too cramped, not much on the television, seat did not go far back enough to sleep for a long flight."
Cons: "The check in staff extremely rude and unprofessional. You can’t check your bag into your final destination You also must go thru immigration and customs in Chengdu"
Pros: "gate staff very helpful in assigning seats. flight smooth and flight staff competent. Choice of 3 meals in economy. Nonstop flight to our destination a plus."
Cons: "Cannot select seat prior to flight."
Pros: "Crew is nice and always ready for helping."
Cons: "Food was terrible and not fresh"
Cons: "Delayed. Bad food. No entertainment."
Pros: "Food was excellent. Crew was helpful and friendly."
Cons: "Plane seats were small -- but as expected to be honest with you."
Pros: "The crew were super. They were friendly, efficient, and well-dressed. Boarding was orderly. Food service too. The movies were mostly visual jokes and high drama which was perfect since it was a shared screen and not in everyone's language."
Cons: "The plane was a bit old and the seats too close together. But it was clean and tidy."
Cons: "It was never made clear in my itinerary that there was a stop at Hangzhou. I didn't realize there was a seperate flight until I checked in at the hotel."
Cons: "Most of the crew was not skilled with English (both comprehension and pronunciation) so it was difficult to communicate or to understand instructions. The flight was also delayed for an hour, which could have been avoided if the airline staffed more people for check-in or streamlined the check-in process since that was the only bottleneck preventing passengers from being on time."
Pros: "Nothing. Absolutely nothing, it was completely horrible!!!"
Cons: "Everything was delayed by at least 1 hour. The flight delay was announced at 11pm the day of, but the passengers weren’t situated in a hotel until 3am. And the flight didn’t arrive until 11pm the next day!! A 15hr delay! And because I had a connecting flight, the delay made me have to spend ANOTHER extra night in the airport, AND never compensated me for the connecting flight ticket which I had to purchase another one of."
Pros: "The flight attendants were awesome and the food was good."
Cons: "All was good"
Pros: "The flight attendants were very nice."
Cons: "The check in counter in Chengdu doesn't open until 1 1/2 hours before the flight departs."
Pros: "Sichuan is a good basic airline. No frills but they get the job done. Our flight was on time and the staff very professional"
Pros: "Flight was on time. Good basic airline with no frills, but who needs them for such a short flight?"
Cons: "No way to check in on line."
Pros: "Great air crew"
Cons: "Cramped seating. Poor cabin air flow"
Cons: "When I arrived to the airport I was informed that my flight is cancelled. They found me a new flight instead, 40 minutes earlier than the original one. Which was fine. But I didn't get information in advance, and some not nice experience while not knowing if there would be another flight instead of the cancelled one."
Pros: "Flight over Himalayas was breath-taking!"
Cons: "Flew from Chengdu to Kathmandu, through Lhasa. Even though it was the same flight, we had to de-plane in Lhasa and go through security both coming off the plane and twice again before re-boarding the same plane, to the same seats. Probably a China / Tibet thing, but we received no explanation from Sichuan. After this uber-security play, we got back on the same plane and sat for almost 2 hours on the tarmac, even though we were the only plane in the airport! Sichuan served us lunch while still on the ground, but I would have preferred an explanation from the crew for the unreasonable delay."
Pros: "Initial ticketing and boarding was easy. A bit of a fiasco in Lhasa."
Pros: "Great experience. Prompt service and polite staff all around. Nicest flight in China so far."
Cons: "Had 2 layovers that weren't mentioned in our original booking. Absolutely unacceptable. No online checkin either."
Cons: "Flight was three hours late and The luggage count be shipped to lax directly. I had to get my luggage, drag luggage to hotel, and check in again in Hangzhou. They even collected headphones and stoped videos on board half an hour before its landing."
Cons: "Worst airlines I have ever traveled. Crew and airport staff hardly understand English and there is no communication between passengers and airport crew when flight gets cancelled. Please do not select this airlines even if it's $500 cheaper."
Cons: "The flight was supposed to leave at 8:30pm. We were delayed until 11, then 11:50. At 11:50 we were still not boarding and an argument started about compensation. We were finally boarded at 12:30am. But on the plane we were not given information and continued to sit there for an hour and a half while the plane was further delayed. We finally left around 2:30am, six hours after we were supposed to leave. I missed my ride at Beijing and my first night at the hotel."
Cons: "Sichuan Airlines changed the flight time forward to 1525 from 1605 with no notice. The Flight was not posted on the departure board until it was time to check in leaving us confused as to whether the flight was going or cancelled."
Pros: "timeliness of boarding polite and helpful crew"
Cons: "We had to get off to go through immigration"
Pros: "Because of our delay, we flew with Air Thai instead of Air China....much better airline"
Pros: "Cabin crew was super nice and the exit row seating has large amounts of leg room."
Cons: "Because the first flight was delayed, we had to run like mad men to our connecting flight or else we wouldve missed it."
Pros: "The crew was good. The food was OK."
Cons: "The battery for my electric wheelchair was seized in China for being over regulation (despite the fact that it was not). No accommodation was provided. AirChina put me on the plane after inspecting the battery. I would discourage any disabled passengers from traveling through China)"
Pros: "The seating was comfortable and the boarding process was easier in Beijing than SFO."
Cons: "There was delay for my flight by 2 - 3 hours that really messed up my travel plans"
Pros: "The crew we're very nice"
Cons: "I had to run through Beijing airport because I had 45 minutes for connecting flight-----gate was very far from arriving gate. I am at Bangkok airport now waiting on 2 pieces of lost luggage. Food was not good."
Pros: "Same as my first flight"
Cons: "Same as my first flight, but the delay this time did not cause me to miss a connection as my travel terminated in Bangkok."
Cons: "Everything is fine."
Pros: "The plane left much earlier than scheduled. They did not wait for the rest of the passengers to board. I had to catch a flight four hours later. I spent a total of 8 hours in the VERY COLD airport."
Cons: "No entertainment despite being a 5 hour flight. Terrible food. Airline split me and my wife's seats"
Pros: "My trip started off with airplane problems from the beginning. From my flight being delayed multiple times by air china to the overly packed united to the confusion of the non updated confirmation numbers or the e-ticket number. Even on the day I left upon arriving to the airport my confirmation number they had just given me after all the prior problems still didn't work. Air china had mediocre food with okay entertainment except my headset jack on the TV was broke and I couldn't watch anything. On the last air china flight from Bejing to Bangkok. I couldn't even charge my phone, watch any entertainment and basically was just stuck with no WiFi. Justfly wouldn't compensate for the changes on their end and said I myself would have to ask the airlines for compensation which the.the airlines directed me no where for compensation or even to upgrade my seat. Now I'm finally in Thailand but I'm scared of my return."
Pros: "I liked that the crew on the flight was polite . That’s it . Everything else was TERRIBLE."
Cons: "No personal entertainment but a lot of leg room"
Cons: "Food was not tasty"
Cons: "I couldn't watch movies on the flight all the writing was in Chinese so the flight was boring"
Cons: "No tv on this flight. Kinda sucked but hey, first world problems. Overall it was just fine"
Pros: "Flight attendants on the flight was very friendly and even made sure I didn't get wet when there was a slight leak above my head between the plastic."
Cons: "The check in process was terrible. I had paid extra to get an exit row seat since I have a very bad knee and I struggle sitting in my seat. My boarding pass printed with a regular window seat. When I went up to the counter to make sure I did indeed have an exit row seat, the woman at the counter told me the plane size had changed and my exit row seat was no longer available. I even gave her my printed confirmation from AirAsia stating I paid extra and she continued to tell me it wasn't an option. I said that the number of the seat didn't matter, I just wanted my exit row seat that I paid for. She visibly rolled her eyes and told another attendant to accommodate me. Except she did it in a way like I was inconveniencing her. It made me feel very insignificant."
Pros: "While not horrible like delta, United, or American- China Air could definetely step up their game eapecially in regard to hospitality and comfort."
Cons: "The veggie/vegan options were inedible overcooked plain veggies and an unflavored carbohydrate - thank god we brought some food. No entertainment system and the plane was definitely a decommissioned 757 from a 1990s 757."
Cons: "The food was gross. The look and smell of it all was enough to make me just go hungry for the 5 hour flight. Airplane food is not for me."
Pros: "Blankets and a pillow were provided"
Cons: "No entertainment."
Cons: "Flight Crew member was very rude and un professional When we ask for his name he refuses so we can mankecformal complain And we ask other members for his name they said its in chineese and difficult for us to understand"
Pros: "Great service, comfortable seats."
Cons: "The food was aweful, but it's airplain food, usually it's aweful. There wasn't an entertainment system for each seat. Instead there was a bigger screen for every I don't know how many rows."
Cons: "All our checked bags, all of them, never made it. We are still waiting. Very cramped on totally full flight."
Cons: "they should really do something about tight connections. If your first airline is only barely late, it becomes a frantic haste from hell to get thru security again and to your next airline. Security needs to inspect every element of your carryon in spite of the fact you were already screened on your previous flight. They will dump out your entire bag to inspect all contents. Extremely easy to lose important things. They confiscate all spare batteries if they only appear to be high power range regardless of what the actual voltage is."
Pros: "Food was decent."
Cons: "Overall air China service is quite poor."
Pros: "Everything went well and plane was held. Crew was good."
Pros: "Cabin crew always helpful."
Cons: "I'm not fussy with food, but what I chose was not served."
Pros: "Overall an ok flight."
Cons: "We did not depart on time."
Cons: "Air China sent us an email that were we rebooked on a later flight. Even, so the staff in Beijing charged us a $300 change fee. We called customer service and was told that no one could help us. We spoke to management at the airport and were told we had to pay fee to get our luggage back. It was horrible. Besides that, our section of the plane did not have AC during the 13 hour flight from NY to Beijing, the planes are dated and so is the in-flight entertainment offered. they also ended up losing the luggage they were holding hostage. Overall, a terrible experience."
Pros: "Flight crew was nice. Seats comfortable. Flight left on time."
Cons: "Food and entertainment need improvement."
Cons: "Our flight was delayed which caused us to miss our international connection. Flight attendants did not care, did not attempt to get us out faster, or put on a different flight. Asked for an announcement to be made on board or to be moved to seats closer to the front so we could get off the plane quicker, did not happen. Offboarded and sprinted across the airport for our international connection and was notified by gate attendents that the gate closed five minutes ago and that they could not let us on the plane. Meanwhile, the plane sat there for an additional 30 minutes while it fueled and waited for release from air traffic control. There were six travelers total stuck there in San Fran at that gate, all of us begging to be let on the plane to Beijing, the last one for over 24 hours. Zero compassion from staff at the the airline gate. They did not care about us and did not care about leaving their travelers stranded. Our total travel was Denver to Bangkok, 26 hours of travel including layovers in San Fran and Beijing. In San Fran (after missing the gate connection), we were rerouted us through Haiwaii and the customer service agent that did this reroute did not finish the reroute to our final destination. We got to Haiwaii and were stranded again, at the Air China service desk for four hours having to once again provide documentation of our initial travel plans to Bangkok, having them build a new itinerary to our final destination. Overall, 20 additional travel hours have been added to our itinerary, almost double our initial travel time. We have had to call and cancel pre-arranged bookings in Thailand as we are now missing two full days off our trip. I am absolutely disappointed and heart broken as I write this still stuck in the Beijing airport waiting another six hours to connect to Bangkok. My fiancé and I were traveling to Thailand to get married and have received no compassion from anyone at this airline to try and get us there. I am flat out disgusted by Air China."
Cons: "My bag was lost and was not returned to me until 48 hours later."
Pros: "Quick boarding"
Cons: "But slow to take off"
Pros: "Comfortable window seat. Food ok. Bag check and arrival went well. On time arrival. Good value for the money."
Cons: "Only recieved 20% of the actual miles flown. That mileage program offers nothing."
Cons: "No entertainment because no individual screen for movie"
Cons: "Nothing. Flights were delayed and service was beyond terrible. Warning DO NOT FLY AIR CHINA. Spend the extra 20 bucks on another airline. I promise 20 dollars is not worth missing vacation days and headaches."
Pros: "Delayed 8 hours in Beijing with no info given on departure updates. Worst flight ever."
Cons: "Staff is too touchy and short spoken with you. Small drink selection. No personal movies for you to select. Just watch what they have for you on the wall that is far away. Food was terrible!"
Pros: "I didn't know technology existed to put rows that close together."
Cons: "AIR CHINA SHOOK ME DOWN FOR AN EXTRA $200 EVEN THOUGH I HAD PAID FOR MY TICKET IN FULL WEEKS EARLIER. HIGHLY UNETHICAL AIRLINE."
Pros: "Look forward to my return trip"
Cons: "Seat is small and uncomfortable Landing late Food test not good poor customer service Drink should serve more often"
Cons: "Flight delays and poor service"
Cons: "All 4 of Air China flights to and from JFK to Beijing & Beijing to Bangkok were delayed... one of them over an hour another over two hours another one over three and a half hours and another one over an hour and a half. Missed even their own connecting flights! The seats were cramped and tight the food was horrible, really quite disgusting. They walkthrough very quickly with a water bottle and cups when I really feel they should mandatory pour you water on such long flights if you are not sleeping. If you do not get their attention they just pass you. They also should conserve and or do recycling they go through a lot of waste of cups, utensils xcetera. The movies they offered were mainly Chinese. The headphones work huge and not adjustable, they kept falling off. Also when I needed to change my flight due to an emergency I was on hold multiple times with several disconnections for a total of over six and a half hours over a two-day time span. Finally got through when I called the insurance company could barely understand there customer service person. They ended up calling me back left a voicemail saying that I was all set for me to call back I went through the whole process again of being on hold for three hours and then get disconnected. When I went to check in and get my boarding pass in Bangkok to fly back they said I didn't have a ticket they pulled me out of line and waited for about a half an hour and they finally printed me a ticket. I also have the experience as to when I was sleeping as most of the plane was sleeping approx 95% there were a whole bunch of Asian people standing up gathered around the restroom talking very very very loudly! I finally called for the attendant and reminded her that I paid for my ticket too and I would like to be able to rest and if she could ask them to sit/quiet down, she did but it only lasted so long... I could hear it completely through the headphones with the music. So if you decide to fly Air China I would definitely make sure that your connecting flights are far apart, pay for business or first class, preorder your meal/ bring your own food, bring your own headphones and do not plan on changing your flight- so don't get hurt on your vacation/travel. Btw.. they don't even serve breakfast or offer coffee... it's all Chinese food either chicken beef or pork with rice or noodle. GOOD LUCK!"
Pros: "I honestly didn't like anything. Starting from beginning to end."
Cons: "1. Boarding was all over the place. 2. Crew, as always, is mean. 3. Seats are too closed together. We also requested for the aisle seats and we were told that it was but it wasn't. 4. Food was inedible. 5. Negative for the entertainment because there was none."
Pros: "Crew was attentive and accommodating"
Cons: "Seating not very comfortable, average for this age of plane"