Recent Reviews
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- Negative
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9.6
landed in wrong gate because of lax long taxi after landing my seat would not stay lay back, it would sit back up over time. I had to lay back once a while.
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10.0
Our flight was delayed due to weather and we missed connecting flight. They automatically rebooked us and quickly took us to a hotel for some rest. Best cancellation handling I've ever had.
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8.0
Flight was canceled but didn't know it because of internet restrictions in China. Communication throughout the entire 13 hour ordeal of trying to get to Beijing and getting another flight to the United States was poor. Observation is that international flights seem much better than domestic fligbts. Communication.
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2.0
Nothing Everything
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2.0
Never left the airport. I am still in Bejing two days later
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4.0
Need to pick up all my luggages at Chongqing airport and use the cart to carry all luggages from Terminal 1 to Terminal 2. It's a LONG way. Why can they auto transfer all my luggages from Hainan Airlines to Beijing Capital Airlines? They even didn't mention the transfer process when I bought the ticket. That's too bad.
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2.0
the ticket counter would not give us our boarding passes. With a flight at 7 am and at the counter at 5 am the counter said we were too late. However, we watched as they kept giving others, the Chinese citizens, their tickets. They then walked us to the other side of the airport and left us at a China southern counter and told us to purchase all new tickets. For three hours we negotiated with them that we already had tickets. In the end, Hainan would. It grant us any. Parsing passes. We missed our flight and had to purchase new tickets through China Southern.
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10.0
Very good service.Much Better than American Air ,Air Canada .KLM or Lufthansa
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2.0
The domestic flight from Guangzhou to Beijing was canceled so I missed my connecting flight to Beijing. The airline was very difficult to work with and eventually they got me a flight to Boston two days later.
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7.0
The service is a little better than average. Everything was very clean and organized. I don't speak Chinese, and there were few employees that spoke English for Hainan airlines. My departure flight to Changsha the stewardess didn't speak English at all and made communicating for drinks, food, and customs form very difficult. However, It should be understood, that the going to a foreign country you should at lease learn some basic words to ease the stress level of your trip. So the fault lies with me the customer for being a lazy and entitled. My return trip was the same, however i picked up some basic words to help me communicate better with the staff. Overall my flight with hainan airlines was significantly better than flying with any major U.S. airlines companies. The in flight meals and the free liquor plays a big part in the satisfaction of the flight The use of personal electronics is prohibited
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9.6
landed in wrong gate because of lax long taxi after landing my seat would not stay lay back, it would sit back up over time. I had to lay back once a while.
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10.0
Our flight was delayed due to weather and we missed connecting flight. They automatically rebooked us and quickly took us to a hotel for some rest. Best cancellation handling I've ever had.
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8.0
Flight was canceled but didn't know it because of internet restrictions in China. Communication throughout the entire 13 hour ordeal of trying to get to Beijing and getting another flight to the United States was poor. Observation is that international flights seem much better than domestic fligbts. Communication.
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10.0
Very good service.Much Better than American Air ,Air Canada .KLM or Lufthansa
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2.0
Nothing Everything
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2.0
Never left the airport. I am still in Bejing two days later
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4.0
Need to pick up all my luggages at Chongqing airport and use the cart to carry all luggages from Terminal 1 to Terminal 2. It's a LONG way. Why can they auto transfer all my luggages from Hainan Airlines to Beijing Capital Airlines? They even didn't mention the transfer process when I bought the ticket. That's too bad.
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2.0
the ticket counter would not give us our boarding passes. With a flight at 7 am and at the counter at 5 am the counter said we were too late. However, we watched as they kept giving others, the Chinese citizens, their tickets. They then walked us to the other side of the airport and left us at a China southern counter and told us to purchase all new tickets. For three hours we negotiated with them that we already had tickets. In the end, Hainan would. It grant us any. Parsing passes. We missed our flight and had to purchase new tickets through China Southern.
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2.0
The domestic flight from Guangzhou to Beijing was canceled so I missed my connecting flight to Beijing. The airline was very difficult to work with and eventually they got me a flight to Boston two days later.
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