Frustration and misery actually built in to your p
Pros: I can now see that you connect XIY to that flight in PEK everyday with almost NO TIME to get the passengers to the connecting flight. I ca,,Ed 24 hours in advance to get a seat assignment. You told me it has to be 48 hours, and so I would have to get the PEK-ORD seating when I arrive the next day at XIY airport. At XIY you told me, that I would have to get the seat assignment at PEK when I arrived. It was after that, that the madness began!
I arrived at PEK on time, but because you DID NOT check my bags through to ORD (like any sane airline would), you forced me to wait for my 1 checked on bag. While waiting, the hainan agent kept asking me with nicreasing urgency, "where is your bag"? COME ON - you people control that, I cannot do anything to speed up my bag. It is YOU that have to do that (that is incredibly stupid for you to put pressure on me for my bag arriving quickly!!!!).
After my bag arrived, we literally RAN the entire length of the airport. My health is not good enough to do that, yet you pushed me and damaged my health for the entire day!!!!!
Finally you handed me my ticket LITERALLY 1-minute before your system shut down ticketing!!!!! Of course, I had NO CHANCE to choose my seat.
I am an American that works in China. I respect and very much like my Chinese workmates, but that fact and truth is that as far as China has come in the 20 years I have been working with her, there is still a very long journey ahead for her to provide consistent first world service. However, it was clear to me that your entire company understands this terrible situation you put your Xian customers in, and yet you think it is just fine to do that to them. My situation, must happen regularly as all the flying variables have to align perfectly for that connecting flight to be able to not have to run for the gate. Certainly it is impossibl, to choos your seat other than calling you more than 48 hours in advance. As a result, I was pigeonholed into a middle seat between two strangers into a seat so small, that ONLY a small child could sit in them for 12 hours and not be severely uncomfortable.
Bottom line: SHAME ON YOU!!!!! I wil never ever never ever fly with you again. Which mean I have now put hainan and China eastern on my personal no-fly list. Just shameful you would do this to you honest paying customers. You do not deserve to have any loyalty from anyone!!!!
Cons: After I got on the flight, the flight attendant, Jessica! Went out of her way to help me. She is too good for you Hainan!!!! You do not deserve such a lovely and wonderful employee!!!!!