Lots of space to spread out (which was not their doing) and big seats with big screens and plenty of legroom.
Stewardesses are so nice! Food is really good I will choose japan airline again!
Cons: "JAL cabin attendants and people from customer center were very professional and nice"
Cons: "Business class seats not very long if you are tall. Western meal option is not really very western. Crew is a little too efficient- got woken up 90 minutes before landing to clear the mattresses. Lots of announcements- a bit too much. On time, and quick to respond to requests. Sake was good as was the ramen."
Pros: "Crew was professional and friendly"
Cons: "Continuous improvement"
Pros: "Good crews."
Cons: "Space seats."
Pros: "I was on board with my 4 months old baby. The crew was so kind, they helps me a lot."
Cons: "I might have missed it but the useful information of the weather of the destination was not announced this trip. Some pilots make the flight more personal with their messages with their PA system. No need to be interrupted a movie we are enjoying for the promotion of inflight purchase though."
Pros: "Quick flight"
Pros: "Crew was courteous. Flight in general was uneventful which is a good thing."
Cons: "Nothing to criticize. Flight experience was good but not exordinary."
Pros: "Seat was spacious. Crew was nice."
Cons: "Lack of individual air vent make the flight uncomfortable. I was too warm and unable to sleep even though it was an overnight flight."
Cons: "No service. No drink, no snack, flight delayed. Missed last bus from airport to station at base where stationed. No happy"
Pros: "Very professional staff, smooth boarding process."
Cons: "Uncomfortably hot throughout flight. My entertainment system was out of sync, so some movies wouldn't play and the others would link to something completely different. My companion's systems appeared to work fine, so we took turns switching seats to use the one entertainment system."
Cons: "Everything. I will fly out from Narita from this point forward."
Pros: "JAL made travelling with a toddler easy and the flight attendants were incredibly helpful and courteous."
Pros: "The crew were very polite,"
Cons: "but thet could not help me in getting hooked up with the wifi, which I attempted to do numerous times. The food was mediocre, at best, and the seat was hard and not very comfortable."
Pros: "Great flying on JAL...such great service and sweet attendants. US carriers could learn a lot from the Japanese carriers...they actually make it enjoyable and easy"
Pros: "good flight"
Cons: "food is ok"
Pros: "I loved the food and presentation. The service was excellent, very attentive stewardess."
Cons: "There was the boarding from Tokyo to New York, where the selected gate did not have a comfort room. You have to back upstairs walk for quite a distance to use the toilet. Inconvenient and time consuming lugging your things with you."
Pros: "Very friendly crew!"
Pros: "Service is great."
Cons: "Flight was an hour late. Boarded late. Took off late. Delayed 10 minutes at arrival gate with seat belt sign on."
Pros: "The on board service was very pleasant. Enjoyed the movies on my seat's TV screen. Enjoyed the food very much!"
Cons: "First time on a 787 so was a little disappointed the economy class seating was still a little cramped, the in-flight entertainment and service made up for it though."
Cons: "Flight was delayed by 3 hours!! No info was given why until we got on the plane. We did not know if the flight was going to get cancelled and if we need to make other arrangements."
Pros: "From check in to final destination, customer service to amenities, Japan Airlines exceeded my expectations in every regard."
Cons: "The flights were everything I expected and more."
Pros: "The Economy class seats had a lot of room - which is unusual for tall people ;-)"
Pros: "Superb services!"
Cons: "I don't think there's anything I didn't like during my journey"
Cons: "Plane was very hot"
Pros: "Great meal compared to other local airlines. Comfortable."
Pros: "The movies they offered."
Cons: "How long it took the flight attendens to come back and take trash and out trays for both of the meals. It made it super uncomfortable in the tiny space available. Also, not enough knee space, especially when the person in front of you puts there seat back. I flew with American Airlines on the way to Japan and I had plenty of room but I wish it was the same coming home."
Pros: "I fly with JAL business class and it was the best business class I have ever experience. The crew was amazingly helpful and polite."
Cons: "I wish they can pronounce English language better. Sometimes I did not understand what did they said. Including the pilot. I don't want to be an American brat, but I did not understand what they said."
Pros: "I didn't expect neck pillow on board"
Cons: "Seat wilder would be great"
Cons: "The father next to me that spilled two drinks on me. I didn't even get an apology. Beyond sold out plane too..."
Pros: "Great flight, great staff. The food wasn't bad either."
Cons: "Didn't get to go. Thanks for selling me worthless insurance."
Pros: "A meal on a two hour flight is an amazing perk!"
Pros: "Staff- the ladies in flight were very friendly and courteous."
Pros: "I really loved JAL customer service at checking counter. So friendly and great customer service I received."
Pros: "Everything was good, solid across the board. Nothing to not like. I especially liked the legroom in economy. Probably the best legroom I"ve had in economy."
Pros: "The hospitality of the crew"
Cons: "Requested Vegetarian Meals. Didn't get them"
Pros: "Service was exceptional and good was good. Everything was to my expectations and would certainly use Japan Airlines again"
Pros: "that it was actually flown by JAL not china southern"
Cons: "the confusion of having one company selling another's tickets makes finding the gate difficult."
Pros: "Food was really good!!! It was way"
Pros: "JAL is curteous and professional. They had a flight attendant dedicated to helping me and my infant daughter and provided bassinet and assitant with luggage during the flight. Totally different experience from American carriers like United who treat you like cattle. I hope I can fly with JAL again soon. They are incredible. I was super satisfied."
Pros: "Crew was very pleasant professional and caring."
Cons: "Seat bottoms could be more comfortable."
Pros: "fine food, the pilot handled a typhoon like a pro"
Pros: "Great movie selection, food was decent, good beverage service, good temperature in the cabin, good leg room"
Pros: "This complaint is more targeted at American Airlines, which handled the New York Washington leg of the trip. They provided free food such as sandwiches and drinks at the gate due to the 2 hour delay."
Cons: "Red eye flight delayed for 2 hours. Then delayed another hour on the runway. No in-flight enternmaint, which would have made it bearable. Descent into Washington Reagan National freaked me out because the plane was flying eratically while being so close to the ground and recognizable landmarks."
Pros: "nothing at all...horrible aircraft, horrible flight"
Cons: "1) could not pre-book seat as it was a codeshare. You should change that...better on a budget carrier 2) The plane is not competitive, ancient entertainment system, no power in seats to plug in 3) Entertainment system did not work for all but 10 minutes or so of the flight. 4) food was really horrid, no japanese option!"
Cons: "Shopping items available."
Cons: "Extremely poor entertainment system - mostly old movies. No Bollywood movies"
Pros: "Entertainment option"
Cons: "4hr to repair a tire, and crew rest limitation made extra stop at Taipei"
Cons: "3 hours delay for a flight of 1 h 45 min"
Pros: "Seats are alright... good thing I don’t have a seatmate so I have a little bit more room to move."
Cons: "I miss the free giveaways or little travel gifts that they used to give."
Cons: "Food and Crew"
Pros: "I don't know why now there was no little gift or stuff keep kids busy during the flight, but only movie."
Cons: "keep providing little gifts for kids"
Pros: "Except for one time service everything else is good"
Pros: "Food for economy was great. Entertainment system great."
Cons: "Left half hour late."
Pros: "Everything was good."
Cons: "Crew not helpful or particularly friendly not sure if it was because we were not Chinese!"
Pros: "We got to our destination"
Cons: "Premium Economy waste of money , staff don’t clear rubbish away No room very disappointed won’t do it again"
Pros: "Little more leg room! A good flight overall"
Cons: "Flying time too long!"
Pros: "On time, easy check in and boarding"
Cons: "Lack of variety in food choices, long wait at tarmac for take off from Beijing"
Pros: "Service was great and friendly and attentive"
Cons: "Setting chart was not accurate. It showed a space between my seat and next to me and there was no space between."
Pros: "Food great, smooth flight. Helpful stewardess. Fairly comfy seats"
Cons: "Punctuality doesn’t seem to be a priority for Cathay Pacific or Cathay dragon"
Pros: "Everything. Great staff, punctual departing yimes, good communications. I have taken many airlines and this is the best if not one of the best. Keep up the great work. Only suggestion I would say is showing what types of foods offered as special meals, menu i mean."
Pros: "No drinks served before the meal. No water brought round during the night. Cabin staff efficient if a bit brisk. Food not quite OK - no imagination. Films really good."
Cons: "I’m still not there. They had me go to the airport 5 hours early to get a different flight cuz theirs was delayed then after not being able to make those flights carrying my 5 bags to 3 different terminals they said just go on their delayed flight and cuz they had over 80 people going on to Manila that they would hold the last flight there but when we landed we were informed going to a hotel and no compensation for it. I am extremely pissed off"
Cons: "Bulk head seats. People walked over me all night including staff"
Pros: "Staff onboard were extremely helpful."
Cons: "Cathay Pacific lounge (The Peir) didn't broadcast boarding announcements so we nearly missed it."
Pros: "no trouble at all"
Cons: "would like more vegetarian food options on the flight. i didn't think to order ahead but it would have been nice if the food choices had offered more options."
Pros: "Most of the stuff was regular flights"
Cons: "Even after explicitly asking them for Hindu vegetarian food they gave me chicken with the wrong label. I realized it after eating a bite. They should not have done this mistake."
Pros: "Friendly and helpful crew. The food was pretty good and the flight was so smooth that I slept for about 10 hours of our 16 hour flight. Can't wait to fly Cathay Pacific the next time I fly to Asia!"
Cons: "The checkin supervisor at Ohare gave me a hard time given that am the only checking in. I felt I was profiled. Very unprofessional"
Cons: "Crew was always in hurry"
Pros: "Entertainment was good. There was a lot of movies to choose from."
Cons: "Not enough padding on the seats for long distance travel. Not enough leg room. Not enough baggage bin over top of your seat people from other seats put their luggage on your overhead bins."
Pros: "Liked the bit more leg room, wish I had that plane on my San Francisco leg"
Pros: "Being executive platinum has its perks even when not flying AA but a one world partner early boarding and an attentive flight attendants."
Pros: "CREW AND PLANE"
Pros: "Able to sleep. Arrived safely."
Cons: "I accidentally sat in the wrong seat and had settled in comfortably, when a crew member pointed it out, I quickly got up and made my way to my seat. However someone was sitting there. The crew member told me that since the person had settled in I'd have to sit in another seat and pointed to yet another seat. Needless to say I was very confused and more than a little ticked with the inconsistent behaviour. Things didn't get any better when they defended their approach instead of simply acknowledging the problem."
Pros: "I like the service and the foods are so delicious."
Cons: "The charging port when I was on my way to Hong Kong from Los Angeles, it wasn't working so that's the only thing that I didn't like."
Cons: "Should have more Indian movies on flight."
Pros: "Thank you for your services."
Pros: "Unfortunately nothing positive to write"
Cons: "Disappointing service, poor upkeep of planes, not at all punctual (travelled multiple legs with Cathay, not one of them took off on time). Bad airline, getting worse"
Cons: "1-hour delay due to inclement weather"
Pros: "Service and courtesy"
Pros: "Like a little private apartment, glorious."
Cons: "No wifi, limited mivies"
Pros: "Luggage allowance, in-flight meals, good flight, arrived early"
Cons: "Cabin a bit "dull""
Pros: "The hard product of seats and plane was really nice. Flying the new A359, very comfortable. Lower cabin pressure felt really nice on the skin. Lie flat beds were a treat, and a massive entertainment system."
Cons: "The food was average. Had some chicken on pasta on the way over, chicken was dry and without sauce. My wife fainted on the flight and the flight attendant wasn't the most reassuring. Also her foot rest broke and they blamed her weight which was mean."
Pros: "The chair size. The movie"
Cons: "Stewardess in my isle was not friendly. Don't have enough supply of bottle water. HK airport won't allow drink to be brought on the plane even though it was bought at the airport. Hard cushion on chair."
Pros: "crew members are friendly"
Pros: "Best meal service ever, my husband never eats airplane food but gobbled up the dinner and the breakfast served. Seats were comfortable, beverages were readily available, one of the best airlines in the world."
Cons: "Didn't have slippers, only socks. Slightly inconvenient having to put shoes back on to run to the restroom, which sometimes have wetness from God knows what."
Pros: "great service on board and great entertainment"
Cons: "The second security check at the gate caused delay."
Pros: "Crew was fantastic!"
Pros: "Seat back tv’s"
Cons: "Flight was delayed over 3 hours, food was mediocre at best"
Pros: "The economy seat was surprisingly comfortable"
Pros: "The flight was seamless,appreciated the frequent food and drink service"
Cons: "The boarding was priority and then everyone else. Didn’t realize economy boarding had no real order."
Pros: "I loves the pilot. He seemed to love his job and would make a couple funny jokes every time he spoke on the speakers and I never see that. Loved him and his landing was the only one not giving me any ear aches."
Cons: "Flight attendant missed couple lines of food and after letting them know instead of bringing the cart back they were tossing the entire plate on top of the head of the other passengers. One of them fell of right on one of the passengers. The second thing that irritates me is that one of the flight attendant approached me and was asking if I want chicken beef or pasta and I said chicken and she was like that is not an option in a very rude tone as of I am dumb or deaf of some sort. The other passengers also confirmed that they heard she did say that chicken was an option She could’ve nicely said it or apologized for telling an option that doesn’t exist. Instead she was giving an really bad attitude about it. Very irritated"
Cons: "Our flight was cancelled from Nashville to Chicago due to "mechanical issue" so we were unable to get on the flight to Naples. United rebooked us on a flight leaving the next day, and we are currently sitting in Chicago on a 6 hour layover. So no, I am not happy at all with this experience. We are missing a day in Italy and have been charged a day stay in Sorrento which we are unable to use. I have contacted United customer service to see if they can compensate us."
Pros: "The flight was on time. The cabin crew was helpful and very friendly and the food was the best we have recently had on an international flight. The entertainment selection was enormous and spanned the realm of all venues."
Pros: "On time. Enough leg room even in economy. Staff nice. Good selection of movies. Food was actually tasty"
Pros: "The food was good, along with the service."
Cons: "Medical emergency in the row in front of me and all of the crew blocked my television screen so I could not watch my movie. I was sitting in first class."
Cons: "Quite satisfiedoverall"
Pros: "The crew was helpful and friendly."
Cons: "Checking in on-line was not very "user friendly". Our aircraft had to be replaced causing a 2 hour delay, part of which was an ATC sequencing delay. The 50 minute ATC delay couldn't be controlled by LH, but the original equipment replacement was at the bottom of the overall delay. My "A" window seat in economy had significantly reduce foot space due to a metal box installed in the space. The seat was not particularly well designed, but it's economy so you get what you get. The food was average at best."
Cons: "I hated that the plane did not wait for me as I have been on plenty of airlines that have waited 5-10 mins to allow for these sort of things to be rectified. thankfully, Lufthansa and United booked me on a plane that left 5 hours later. they even bought me a 10 euro lunch. :), a pass to the , Luftanhsa lounge would have also been a good showing. I asked about this , but was gently denied. the help desk was gracious, which I appreciated. I had an entire row to myself on the United flight to DC, which softened the blow as well but the flight to Munich from IAD was great (2-28-18)"
Cons: "Because my first flight took off late, my luggage didn't make it on this flight. It was not waiting for me at customs and I didn't get it until several days later."
Pros: "Hospitable service"
Pros: "Flight attendants very nice and efficient"
Pros: "The crew was friendly and respectful"
Cons: "Another passenger came and sat in the seat that was empty next to me and wasn’t ever asked to return to her own, assigned seat"
Cons: "Requested vegetarian and was served vegan"
Pros: "The crew was wonderful, as is always true with both Lufthansa and Austrian Airlines (both of which I traveled on as part of this trip)."
Cons: "I would highly recommend both Lufthansa and Austrian adjust their entertainment systems. They seem not to weight much the top films with, say 75% Rotten Tomatoes reviews or higher. Even if there were fewer options for cost reasons, I would think they'd still have more watcher enjoyment. Rather than pad the list with the likes of Boss Baby or Going out in Style or even a mediocre 60% offering in the Fast and Furious franchise. Wonderful crew, though, can't say enough about how polite and attentive they are."
Pros: "The food was pretty good. Entertainment selection was good!"
Cons: "Boarding was delayed for some reason. It seemed like every baby in the world was on the plane, and they all cried at the same time. Of course, Lufthansa can't help that. The on-flight entertainment system was painfully slow."
Pros: "The meal was very delicious and had a good selections of different movies. The crew was attentive and helpful."
Pros: "The cabin crew was welcoming and kind. The trip was comfortable as well"
Cons: "Non that i know of"
Cons: "For a transatlantic flight, boarding was one mass stampede, seats were hard as a rock, tight, media "touch" screen had to be punched to work, worst selection of entertainment film & TV show options I can remember for an overseas flight"
Pros: "Cabin crew was friendly helpful and courteous. Service was very good even t hough the flight was completely full."
Cons: "The seating on this aircraft is inadequate for a long flights. Tall people really suffer due to seat size and spacing. There was a 6"6" man of median weight for his height who was in the middle seat next to me and he could barely fit into his seat. It was not his fault, rather the unrealistic expectation that airline seats actually fit today's customer. Not only is there not enough leg room, but the width of the seat leaves no room for arms or shoulders. No one should have to ride 7-plus hours touching the shoulders of the passenger next to them! I used to prefer to fly on Lufthansa because their seating was more comfortable than other carriers, but I will try another airline next time."
Cons: "Delays in Nice led to a narrow window for connection. More than ten people were left behind - doors practically closed in our faces - and Lufthansa was wholly unhelpful in rescheduling flights. Lines to speak with agents were absurd and then attendants had to take breaks instead of resolve issues. There were no solutions offered, only poor communication and an unwillingness to accommodate a significant number of customers who were inconvenienced. Finally, a "random inspection" led to a handful of passengers being surveyed by the German local police. Interestingly, a number of us were Hispanic Americans. The whole experience was extremely negative."
Pros: "Overall good."
Cons: "Quantity of food served was very less. They could have given more."
Cons: "It was my bad luck to be near two children whose parents would not keep them quiet and who played games on their screen for nine hours straight, shrieking the entire time. Nor did any of the stewards help or say boo to the parents."
Pros: "I always praised Lufthansa food, but this time we got chicken pasta, which was weird. Please bring back your normal option: chicken + puree."
Pros: "Movie selection Meal selection was good Crew was courteous, smiling, friendly"
Cons: "Space felt cramped (small)"
Pros: "On-time, excellent and friendly service. I received the special meal I requested (vegetarian Asian) and it was very tasty."
Cons: "Not very many English language movies. I wasn't able to get the subtitle in English for the German programs."
Cons: "There is never enough room in coach. The food was TERRIBLE."
Cons: "I don't expect good food, but found both served meals to be inedible. Confusing security situation at airport - multiple passport controls and at the final point there was only one check in line for all departing US flights. Since most of these flights left within an hour of each other it was bad news. Once again another chance to stand in line for way too long."
Pros: "The food was good, and crew came around several times to offer drinks."
Pros: "Food & Entertainment were OK"
Cons: "My seat was 32C , me being disabled (wheelchair). My wife seat was 32 A and was DEFECTIVE. It could not be lowered towards the back, actually it has only the fixed position (all the way up). The lady from the seat before my wife's (31A) was lowering her seat ALL THE WAY. my wife protested, the crew tried unsuccessfully to adjust my wife's seat. Finally, instead of considering my condition and relocating us to some other seats (there were several free on this flight), the crew's lead stewardess (Friederich ?- I could not read the label, she kept it under her jacket) decided to upgrade that couple seats by moving them into the Business Class."
Pros: "The crew was so pleasant, the seats reclined extremely comfortably, the TV and movie selection was great, the food service was prompt and I never felt like I was bugging them if you asked for something extra (not that you needed to ask cause they made frequent multiple trips down the aisles)"
Cons: "obvious crew disapproval when walking up and down the aisles to keep lively one year old entertained and from crying!"
Pros: "I called Lufthansa customer service on 8/10/16 the day before our flight because I wasn't feeling well and was concerned that I might feel worse the next day and have to cancel our flight. The lovely Customer Service rep was so sweet and concerned about my health, answered all my questions about what to do if I needed to cancel, and told me to call back anytime for more help. Also the flight attendants remembered my food allergies and were very attentive on the flights."
Pros: "everything except the fact that no explanation was given why the plane was delayed by an hour and a half"
Cons: "Food was not very good for a few euros mote per passenger food could improve a lot"
Pros: "it was nice trip from Lufthansa. only the issue was with the space between the seats in the economy class but rest was fine"
Pros: "Crew was courteous and efficient. Food was not bad."
Pros: "we love flying with Lufthansa. the staff are always so helpful and accommodating!"
Cons: "the food was good not great and the movie selections wasn't good compared to other flights. The comfort..........well, it's an airplane."
Pros: "The crew was very friendly and helpful."
Cons: "The layover time was too short and for the second time I barely made it to my connecting flight but my luggage didn't. That is very annoying."
Pros: "The flight attendant was helpful in confirming that my connection gate was C14."
Cons: "I only had 45 minutes between my Washington DC flight and my flight to Frankfurt and the flight to DC was delayed by a few minutes. Because the carry-on baggage had to be checked it took extra time to get my bag after the plane landed and my connecting gate was in terminal C (I arrived at terminal A), so I barely had enough time to get there, even when walking at full speed and not stopping once along the way. This was too short of a time between the two flights."
Pros: "Food and movies on board were good"
Cons: "Our flight was 3 hrs delayed so ended up missing our next flight. Also they said there would be someone outside the gate when we landed to help us figure out another flight if we were missing our connection and there was no one there. Had to go find a customer service desk. They did put us up in a hotel for the night but after 3 weeks abroad we were really looking forward to getting home. Also the landing was very rocky. I felt sea sick and a lady behind me was actually throwing up it was so rough."
Pros: "Flight was operated by United Airlines. Easy boarding, friendly crew. Pillows, blankets, and headphones provided plus free house wine and beer as well as the usual coffee, tea, soda. Seatback video did not work for me, but I had no plans to use it as I needed to sleep on the flight. Excellent vegetarian dinner of vegetable korma, chickpeas and rice. Heated snack was not meatless, though, so as a Catholic flying on Friday had to pass."
Cons: "Vegetarian option (or meatless Friday option) for snacks as well as meals would be nice. They are in the process of changing to personal device entertainment, so seatback screen issue will not be a problem in the future."
Cons: "Entertainment seems like you have to pay for even basics. If you need to charge for movies domestically, fine, but even basic news or so timed out. Seats are tight (legroom). I am 6'2" and knees were against seat in front of me."
Cons: "About five pieces of souvenir pottery were lost because somebody who checked the luggage forgot to wrap them back the way they were. It was a sloppy work maybe by customs or security but i hold you responsible since i had booked my flight with Lufthansa sincerely Ioannis Stratakis"
Pros: "In flight entertainment had great options"
Cons: "Lufthansa HAS to improve its boarding process. There is no reason for people at the front of the plan and back of the plane to board at the same time, it makes everyone stand up in a silly line for 30 minute, when everyone could do their own standing only when needed. Also the enforcement of the baggage policies was so uneven that I almost thought Lufthansa might actually be discriminating against Americans. Checking in, we were told thst I couldn't have a small roller bag in addition to my small backpack and that I would need to PAY for checking the small roller bag. I pushed back with the agent and ultimately he decided to check the roller bag, to then see the number of people with small roller. Bags and purses made me really mad!!! Also agree with the reviewer who said thst Lufthansa should give. More time to select seats than the last 24 hours,"
Pros: "The food was good and I enjoyed the selection of movies"
Cons: "However I've never seen such a rude staff that is so blatantly willing to ignore economy class. While I understand that economy class isn't accompanied with as many perks, it would be nice to have had at least one flight attendant whose job was to care for the masses. Poorly designed plane, rude people, terrible flight."
Pros: "Easy boarding, entertainment"
Cons: "Crew was not very friendly on bot departure and return flights. Will make me reconsider Air France in the future."
Cons: "They forced me to ceck my trolley because i had a suit with me!!! And the airplane wasn’t even full. Even worst they allowed some pieces of “hand luggage” that were double the maximum allowed size"
Cons: "Delay in take off 45 min!!!!"
Pros: "The seats were bigger across the shoulder area and had more padding than some other budget airlines."
Cons: "Wish there was more elbow room in the seat. I am a big guy and I was having to squish myself so as to not interfere with my neighbor"
Pros: "Incredible staff. Super polite"
Pros: "Flight attendant was rude to my non French speaking 12 year old. He ripped his charger out of the USB port and threw it at him."
Cons: "TSA was sketchy and gave a FULL search, part down, etc. I kept asking and the excuse kept changing. Final excuse ridiculous! Flight attendant could have not treated my son as he way he did. I was unaware that the usb cord being inputted during taxiing As was my son. He was horrible to him!!"
Pros: "crew was great, seats were comfortable"
Cons: "departure board listed flight as being boarded and gate closed hour before flight leading to confusion and standing in queue for over an hour, part of food was frozen and inedible, paid for upgraded seat which turned out to be by bathroom smells were as bad as you can imagine"
Cons: "Too much time spent at boarding. On luggage missing."
Pros: "Left on time. No turbulence."
Cons: "If you have to change planes and Paris is your middle person. Leave at least 2-3 in between the two flights otherwise you might not make it."
Cons: "Poor service. Terrible food. Aging aircraft. Terrible in-flight entertainment system. Really not good AirFrance."
Pros: "The crew was helpful and accommodating"
Cons: "The flight was delayed, missed connection, and lost baggage. Subpar."
Cons: "My entertainment device did not work the entire flight."
Cons: "wine selection divider between seats"
Pros: "Good food and service"
Cons: "Missed the flight due to late landing from earlier connection"
Pros: "Good selection of movies"
Pros: "Not much expected as it was a budget trip."
Cons: "Poor timing in between connections, barely made in time to my first connection being the last person to board"
Pros: "Good size plane. It didn’t end up being full so there was plenty of room to move around. Quick flight and easy."
Cons: "Nothing to complain about."
Pros: "Food and wine was very good. Music selection was excellent."
Cons: "Not enough leg room."
Cons: "Told us to get in line for boarding and review our tickets and then made us stand there for 75 minutes before boarding."
Cons: "Because of change in plane..bad choice of seat for long legs of husband...then late in Atlanta and very late into DC"
Cons: "Flight was delayed, seated in the last row and non adjustable seating, so very little leg room. Dis-enbarkment was very slow."
Pros: "Direct flight from Indy to CDG is great. The plane was not so full, so I hope business improves so we can keep it going. Very smooth flight, with good and friendly crew."
Cons: "Everything. The crew seemed to skip over me and my husband multiple times. So we sat there with garbage the whole flight. My entertainment was broken and they had no solution but giving me $30 to use at the duty free shop the same day as the flighty. I paid extra for premium seating in an exit row and that was their idea of fair compensation. The crew ran out of vegetarian food so I didn’t eat anything but cold stale bread. The crew was non-existent most of the flight."
Cons: "The food was the worst airline food I have ever been served. I could not eat it. This is very disappointing for an airline like AirFrance which usually serves very good meals."
Cons: "1/ the transfer crew needed 50 mn to enter my son’s visa number in her computer and she almost let us miss our flight 2/ we were separated (party of 3, my son being 5 YEARS OLD) - how can they allow a boarding and expecting my 5 year old to do a 10 hours flight BY HIMSELF???? 3/ no kids menus, even if I had ordered it before 4/ food in general was very mediocre 5/ crew was unprofessional and they acted bored"
Pros: "Boarding was on time"
Cons: "flight was delayed by 20 minutes Boarding got me through Sky priority quickly. Had to then wait in the boarding tunnel as the cabin was not ready. large queue Seats were exactly the same as economy so offered no added benefits apart from the meal on board parked in a distant area of the terminal and had to shuttle bus to 2E which meant a very tight transfer"
Pros: "Crew was very nice and the plane was clean and comfortable"
Cons: "Worse food I ever had on a flight ( a small bowl of lentils and some bread) Movie selection was poor, although not a big deal"
Pros: "The stewardesses were extremely kind and helpful to me as I was travelling alone with my toddler. I really appreciated their help and kindness."
Pros: "It was quick, very good space in premium economy. Good and friendly service. The food was better than expected"
Cons: "The crew did not announce the score of soccer cup semi final between Belgium and France"
Pros: "Free snack and drinks. Good service."
Pros: "In cabin crew was attentive and friendly. Food was good and came at good times. Middle bathroom on Airbus 380 was big and comfy."
Cons: "Boarding was not too well organized and I followed Security's direction who put me in wrong line and I wasn't able to board with my priority group. Sitting in exit row with no floor storage so this delay made it hard to find overhead storage above my seat. (Grrrr) Entertainment system didn't work which made the flight feel LOOONG. (They offered an in-flight credit, but I'd paid for premium exit row seat and had to choose between moving to working system in crowded middle seat or keep premium, exit seat. I decided to have them move me to a seat with a working entertainment system, which were available and they'd offered, but never happened.) When I got home, I discovered the gift I purchased with in-flight credit and my own money wasn't the one I'd requested from Duty Free catalog so now I have to figure out how to solve this problem. (COULDN'T GET IT RIGHT.) Premium exit row seat was narrow, due to in-seat tray table & entertainment system, but seatbelt mounts and thinly padded seat made it even more uncomfortable on a long flight."
Pros: "The food was pretty good and the staff were friendly. During our transfer in Paris, my mum had a medical emergency and had to go to the medical centre. As such wr couldnt go to our final destination in Morocco and had to get our luggage off the plane. The staff at the AF counter were very helpful in that aspect. And when one of the luggages was completely damaged, it was replaced it with a brand new one which was fantastic. On the way back, we had some issues with the ticket because we didnt go to Morocco as planned which resulted in some trouble checking in. But the staff at the counter were quite helpful."
Pros: "The fresh bread and cheese."
Cons: "The staff is very unprofessional in receiving the passengers and serving the drinks mainly. The luggage wasn’t received and after 24 hrs no news about it! It’s a shame"
Pros: "The inflight service"
Cons: "The 3 hours delay"
Pros: "Punctual, great food in Premium Economy, friendly crew."
Cons: "Took over 75 minutes (after arrival) for baggage to arrive on the carousel. Boarding area did not have well-defined lanes for different groups."
Pros: "Short & easy flight"
Cons: "All ok"
Pros: "Seat comfort in business class Professional and friendly crew"
Cons: "Food not tasty Limited entertainment even in business class (such small and old screen style) Newspapers available to be much more diversified When is the WiFi going to be available?"
Pros: "General air of professionalism is reassuring"
Cons: "Food, crew appear rushed"
Cons: "Business Passngers have to wait in the same bus to board the flight what is the point then...."
Pros: "Being able to have my meal at the airport before my flight so that I could sleep in comfort."
Pros: "All crew I interacted with was great, friendly, and helpful."
Cons: "Flight was late. Boarding very slow. Entertainment was ok by today's standards. Each seat had a display, but movie selection was not great. For a French airline I was looking forward to breakfast -- maybe some nice pastries or at least a decent croissant with jam. None such. It was disappointing. Meals were not impressive either, but the complimentary wine was good. I did not find the seats comfortable."
Pros: "Excellent choice of movies. Great service. Friendly crew."
Cons: "I requested a lacto-ovo vegetarian meal, which I received. However, it appears the meal was also vegan. Normally, that would be okay except one of the two standard meal choices was also vegetarian and seemed much better. Since I had selected lacto-ovo vegetarian, it seems I was not allowed to select the standard vegetarian option. Hard not to have cheese on an Air France flight - just saying :-)"
Pros: "Spacious cabin, clean and bright. Attentive crew offering snacks and a drink for an hour flight."
Cons: "Although incoming plane arrived late, flight home arrived 20 minutes early."
Pros: "The crew were pleasant and most served with a smile. When I was at the back to stretch my legs, one of the crew asked if I wanted coffee or tea since I was not able to get some sleep during the long flight."
Cons: "I thought the seat seems a bit short but the leg room is ok."
Pros: "Food was surprisingly plentiful and good. Crew was friendly and helpful. Movie selections were adequate."
Cons: "The leg room between seats was non-existant. I'm only average height and it was terribly cramped. For a taller person it would be torture."
Pros: "Customer service won't answer the phone"
Cons: "Customer service could answer the phone"
Pros: "I got to my destination safely, luggage came out guickly n intact."
Cons: "I have no complaints. I taught the flight was good."
Cons: "Bathrooms got very messy."
Pros: "Liked the entertainment system and the fact that none of my luggage was lost on this trip. (Air Canada is a real pain to deal with on lost luggage.) Vegetarian meal was not gourmet, but good."
Cons: "Arrived late so next flight had to be rebooked. They did give us a food ticket though. I would give it an overall good rating (instead of okay) if it had not arrived late."
Pros: "Very happy with my trip"
Cons: "My lineup in USA entry line was ridiculous and I missed my boarding time because it was as hard to get the air Canada attendants attention so I ended up waiting 40 minutes anxious about missing my plane. Their kiosks weren’t working proper hence the longer line."
Cons: "Everything was sub-par, the food, entertainment, the crew responsiveness, I asked for two drinks and was told that I could only get one at a time... really? The crew was multilingual, which was great, but also very annoying to have to listen to announcements in 5 different languages. They could use media with standardized messaging and a choice of an appropriate language, but these would make too much sense I guess. This was the tightest coach I've ever flown in, the seat ergonomics was horrible."
Pros: "Modern planes, very comfy (Vancouver to Beijing), nice entertainment options, good food"
Cons: "super cranky flight attendants who looked and talked to us like we are idiots. Not just my feelings; the rest of my travel group of 7 agrees...."
Pros: "I was very pleased with the baggage claim team in Ottawa who took extra steps to ensure that a piece of my carry-on luggage that I forgot on the flight was returned to me safely and packaged with more care than I did for myself!"
Pros: "Quick services"
Cons: "Entertainer system overload twice - without move the key"
Cons: "Air Canada is always late in my experience. I always end up waiting at the gate for the inbound flight which happens to be late. It is so annoyingly dishonest, considering that the flight is announced as on-time up until minutes before the departure time. When all along they know the incoming flight is late. After we boarded the plane at origin, we spent 15 minutes at the gate and quite a bit on the runway. When nearing the DCA, the plane took a complete detour went near Baltimore and then Annapolis and then flew back to near Gaithersburg as if it was intentionally wasting time on the air. Upon landing in DCA we had to wait 15 minutes on the taxiway waiting for the gate to clear. The (one hour long) flight that was scheduled to land at 10:20pm landed just before midnight. Air Canada is awful. This happens every time I fly with Air Canada and their conduct is just cheap and dishonest."
Cons: "I can't take the flight and I can't get my money back. It is horrible"
Pros: "Nice staff on board and in the airport. Left on time."
Cons: "Small plane not alot of storage space. Can carry small bags on board."
Pros: "Treated well and basically enjoyable flight, which is saying something on an eleven hour flight."
Cons: "On the return flight we arrived an hour late, and though we were told that they were holding our connecting flight, it left on time, five minutes before we got to the gate."
Cons: "Overall everything was great, but they lost our luggage going to our destination and coming back."
Cons: "The post office lost my passport and I was unable to go on this flight. Customer service was unwilling to provide a solution that did not cost thousands of dollars to rebook and see my family for Christmas."
Pros: "Crew was fine, food was fine, entertainment was fine."
Cons: "The flight was delayed by an hour, which prompted the agent in Beijing to change my connection in Vancouver to 7 hours later!!! However, when I arrived in Vancouver, I made it to the gate of my original connection hoping to get on anyway, but because the agent in Beijing changed my connection before I left, my original connection was full and I was stuck in Vancouver airport for 5-6 hours. Complete waste of my time and completely unnecessary."
Pros: "crew was friendly. thankfully the flight was not full, so most people (not me) were able to stretch out on multiple seats in the rear. Food was typical; keeps you alive but that is the best we can say."
Cons: "entertainment system offered very limited variety. I think the movies were picked by a 12 year old."
Cons: "There was only one snack option and I couldn't eat it because it contained gluten."
Cons: "Flight was delayed. Announcement was made at the last minute. There wasn't enough space for carry-on luggage, mostly because the flight crew let people hog space leaving less for everybody else."
Pros: "Easy flight to DC."
Cons: "First time at Pearson Airport needed some help finding my way around the airport"
Pros: "Decent everywhere options, leg room, and seat comfort."
Cons: "Delays with no adequate explanation and very few updates. Boarding process was chaos."
Pros: "I was barred from traveling, because Air Canada did not specify that an in-transit visa was necessary for South Africans traveling through their country to the US (where I am a graduate student at the University of Chicago). This blatant discrimination nearly caused me to be arrested and deported from China. It is also utterly unacceptable that Air Canada at no point tried to arrange an alternative flight and told to "just get another direct flight" as if buying plane tickets is in fact like taking the bus."
Cons: "I was barred from traveling, because Air Canada did not specify that an in-transit visa was necessary for South Africans traveling through their country to the US (where I am a graduate student at the University of Chicago). This blatant discrimination nearly caused me to be arrested and deported from China. It is also utterly unacceptable that Air Canada at no point tried to arrange an alternative flight and told to "just get another direct flight" as if buying plane tickets is in fact like taking the bus."
Cons: "I was supposed to be home on a Sunday. That I didn't arrive until the follow Tuesday should tell you something. My adventure included: 2 cancelled flights, one drastically oversold flight, being given a hotel room without a working toilet, hours spent waiting at the airport for information from gate agents who never showed up, and being curtly told that, as a passenger who didn't arrive on a connecting flight, on my second night I would not be given a hotel room, but instead a mat to sleep on in the airport. I did finally get a hotel room—this time with a working toilet"
Pros: "Once I actually got on the rebooked flight, everything went great."
Cons: "I get it, weather happens, but airlines should have figured out by now how to make any issues that come from that as painless as possible. Air Canada did not have it together. There was little communication and coordination. People had to wait multiple times in ungodly long lines while agents spent way too much time with each customer. There was misinformation and lack of information given by agents and at times no one to help at all. When there's weather it should be all hands on deck until the effected customers get to where they need to be. Otherwise it's an aggravating and nearly intolerable experience. Commercial airlines have been around for 60+ years - figure it out already."
Cons: "Terrible attitude to a customer (not me). I asked for a US custom form and it took them an hour and two people to do that."
Pros: "The pilots were EXTREMELY polite, informing us through the intercom why everything is delayed. SUPER flight through the rain!!! FANTASTIC PILOTS!"
Cons: "We were Stuck INSIDE the plane for an hour. If there is a delay either offer a refreshments or let us go back inside the air port and get a refreshments. The crew were unprofessional, i travel enough and this crew was the worst I have seen. On top they offered No hot beverages. Upon my request of a simple cup Of coffee the flight attendant said, NO, ask if I wanted a coke. It is great that he is giving me an alternative but he can simply appogize that he has not made any coffee and be sincere about it. TERRIBLE service all together. We all in the plane have appointments that now we are late to, crew showed no concern."
Cons: "Delayed flight from Toronto to washington"
Cons: "The flight from Toronto to Washington DC was delayed for more than 3 hours and there was not even a drink offered for the inconvenience."
Pros: "Quick boarding. Great with children."
Cons: "Multiple confusing security processes at airport. Huge lines. Flight delayed twice."
Cons: "I can't fly in Canada with my US visa... so I am rejected. I think I should get more advises on about that from Kayak. I feel weird for Kayak choose my flight from Vancouver to Toronto and then to Raleigh. But I feel it would be ok if the ticket is financial. But, I was rejected by Air Canada because of that...And I need to pay more than 7000 RMB for another flight( there is $250 change flight fee). I feel terrible honestly! Time and money are what important for me and at last I've got neither of them."
Pros: "The crew and their sincere attitude to be of help. Wonderful team of professionals."
Cons: "One hour delay, which was very tiring for someone who already had gone through the 9 hour flight torture from Athens. The Global Entry for US bound passengers procedure is very confusing. Maybe it would help if the steps were communicated on the US bound passengers before disembarking. First the passport process (easy) then there is this confusing process where we need to see our names in green on the screen, with some staff telling us to move on while others insist that we need to stay back and wait for our names to go green on screens that keep changing. Good idea and intentions to help clear bags, and can be improved. Overall the Montreal to DC flight (with the exception of the awful Montreal airport and the long delay) was excellent."
Cons: "Terrible Air Canada ground service in Beijing Airport. Very slow service cause I missed the fly. Very bad attitude when I asked to change fly time."
Pros: "People were nice wHen airline made them available to us. But business lounge, special services, and other services were not available in Toronto when we wanted them."
Cons: "Connecting flight was repeatedly delayed. Then finally cancelled because no crew was provided by the airline. Since this was only announced so late - after midnight - hotel rooms were no longer available we had to try to sleep on the floor in the departure hall. Maybe ok for 20 year old travelers. Not for 75 year olds like me who paid business class fare so as to hopefully avoid some of the rigors of travel. I managed to catch up on some sleep the next day in the business lounge while eating for my rescheduled connection. Still it has taken an additional period to physically recover from this experience."
Cons: "Cannot watch movies in over 10 hours flight, rude service."
Pros: "professional crew members' services...."
Cons: "The food has room to improve...."
Pros: "Some good movies"
Cons: "Ran out of both dinner and breakfast options, for whatever was left."
Pros: "I liked the newer plane and cloth seats with mild colors. The chargers were a nice accessory but sacrificed leg movability which leads us to the negatives --->"
Cons: "Wow, I know that business means remaining competitive and as such any and all cost cutting measures are taken along with profit increase measures but............... Wow, talk about being crammed in like a sardine. I'm a male of average height and usually this is a blessing because it feels as though all vehicles, amusement rides and doorways are custom made just for me with the exception of Air Canada planes. I have never in my 300+ number of flights ever felt so confined in any seat. The distance from my knee to the seat in front of me was a claustrophobic finger length at best. Getting up to use the restroom required the other passengers to get up, and I had to stand and walk across their seats to get in/out. Luckily the lady next to me was nice enough and the flight was pleasant overall, but I will certainly think twice before booking another Air Canada flight!!!"
Pros: "Air Canada does it all well. There is a strong sense that every piece o the process has been checked and double checked. Good value for money. Great selection of entertainment."
Cons: "In economy, the seats are small. Sigh. And the breakfast sausage was white. But otherwise, all good."
Cons: "Small seats, no legroom, mediocre food"
Pros: "Overall, it was a nice flight. The domestic and express flights had no food on offer (for free)..."
Cons: "Beyond the absurd 12 hour layover in Vancouver, upon my arrival in Atlanta, my luggage was lost. I'm still waiting on a call saying it was located."
Cons: "I arrived at the airport and attempted to check in at 11:17, 58 minutes before my flight was schedule to depart, having just rushed to the airport from my father's bedside in the hospital. I purchased a ticket on this flight because I absolutely needed to be back in New York City by 2:30 pm today - otherwise, I wouldn't have left. When I attempted to use the kiosk to check in, my booking reference number couldn't be found, despite repeated attempts. When I approached a customer service agent to check in manually, I was simply told that I could not - I was not offered any reason other than that I was "too late" and not offered any alternative. I asked to speak with a supervisor who attempted to clear me for check in seeing as I had no bags to check and have a Global Entry card, but was told by the agent that I spoke with that the flight was over booked and so there were now no longer any seats available. I asked to speak with the supervisor in person, and was told she was on her way, but 15 minutes later she was nowhere to be seen and time was ticking. While the first agent was completely unhelpful, and never offered to rebook me on another flight, another agent helped me by giving me a boarding pass for the next flight and told me she was putting me on standby for the flight I originally purchased the ticket for. I got to the gate in plenty of time to board my original flight, but was told that I wasn't on the standby list and there were simply no seats left on the flight - even though I purchased one which should have been held for me until 10 minutes before departure as is the policy for every other airline as far as I am aware. I am beyond frustrated that due to Air Canada's overbooking the airline used the excuse that I arrived 58 minutes before my flight to give the ticket I purchased away to someone else, with no consideration for me as a customer. The extremely poor customer service I received only added insult to injury. I am completely stumped as to how Air Canada could possibly be the only airline in North America with a 4 star rating when I have consistently experienced overbooking, flight cancellations, and abysmal customer service, including 30 minute wait times to speak to an agent, an inability to check in online for international travel, topped off by poor in flight service, when traveling Air Canada. I have never before complained but am doing so in this case because today's experience truly put me over the top when the airline's blatant disregard for my circumstances and needs as a customer and overbooking practices went beyond causing annoyance and inconvenience. I am therefore requesting a full refund of the ticket I purchased only to be bumped off the flight I paid for."
Pros: "Very good food. Great range of entertainment -- much better than United, which last year gave no selection for the long rides between Beijing and Chicago"
Cons: "Boarding process. We had four flights on Air Canada, and were put in the last boarding group on every one of them, which makes it hard to get overhead space. It seems statistically impossible for them to assign the worst boarding group to the same people every time, but they did it."
Pros: "Terrible, only one spot open, long lines. We missed boarding and were forced to wait 4 hours after already 10 hours travel. No help and no mercy at the custom area."
Cons: "Use all airport customs agent's desks after a large plane arrivals."
Pros: "Two bags plus a carry-on."
Pros: "Crew was pleasant and efficient. The entertainment consoles were nice, having games and movies and flight tracking."
Cons: "Not notified about long flight delay until 5 mins before scheduled boarding. Happened once with my flight and twice with my daughter's."
Pros: "Same as first flight."
Pros: "The checked baggage came through all the way from CTS-HND-YYZ-DCA. It was great I didn't have to pick them up even once. Thanks."
Cons: "The boarding gate at YYZ was changed without announcement. No free movie or audio. Snack was sort of sad."
Cons: "The older flight attendants where incredibly rude and treated my concerns as if I was bothering them. My TV screen stopped working and was never taken care of. Where my seat is assigned the luggage area had every bag but my own or the gentleman next to me. Why have these marked with our seat number if anyone can put them there?"