I would not have changed anything… It was a perfect fight
Pros: "Flexible seating due to only very few passengers. On time departure and arrival"
Pros: "The crew was friendly"
Cons: "In this fairly new plane, the rows of seats are so close together, the leg room is minimal. When the tray is lowered, you feel completely squashed in the seat. The food trays are not picked up quickly after eating."
Pros: "I always like Singapore Airlines. They should continue to be the best."
Cons: "Some flexibility to select food choices even if we book the flight in short notice."
Cons: "The lunch part at the end was a little late we had just had a snack and a small sandwich so we didn't eat a lot. But food was great!"
Pros: "One of the best seating I have ever had. Compared to Emirates the seat was spacious."
Cons: "Food was good but was not full compared to emirates."
Pros: "Arrived on time."
Cons: "Was a B Grade effort by the crew. They were there to get their pay check & no more....very disappointing."
Pros: "On time Smooth landing and take off Airport was beautiful, nice clean toilets Lovely and polite staff on board Food was okay Nice range of in-flight entertainment"
Cons: "Air port does not have automatic internet connection We were there for 8 hours with no internet because we had no international roaming to receive the PIN via SMS. The four PINS generated by the counter staff did not work. We all took turn to try to no avail. by then we have walked too far from the counter we could not be bother going back. No airport that I've been to had poor internet service connection like this airport, yet it is supposed to be THE WORLD'S NUMBER ONE AIRLINE. We boarded at 11.30pm, last time we flew with them they gave us supper. Last night they gave us only water. We went to sleep hungry till the morning. Since when they started to operate like those cheap airlines that you have to pay for your food? And the night package did not have eye mask.... how could we sleep... ? Singapore airline could learn from Qtar. Very very disappointed."
Cons: "Ran out of options for dinner and could not eat the macaroni cheese they had on offer, so got 2 small packets of nuts instead...international flight running out of food options? Pretty slack. A part of the interior wall fell off onto my foot upon take off and I had to hold it in place for a while until a hostess came....doesn’t give you the best feeling when the plane starts breaking on take off. One of the male stewards was appalling towards a young mum I sat next too...too the extent of giving her dirty looks because she spilled a bit of water on the seat and then told her she had to pack everything away she was using, including the baby wipes! I stepped in and told him how this was not ok and all other staff members were helpful and he was making this Mum upset. He should not be working for such a people friendly reputable airline! Maybe Jetstar instead! Was appalled at the entire flight to be honest!"
Pros: "Same as my trip to Japan. Crew was great, boarding was easy, seats were pretty comfortable, food was great, and entertainment awesome. Gave socks and toothbrush amenities, along with the normal pillow and blanket."
Cons: "It felt a tad bit hot in the plane. No personal vents to adjust to one's own desire."
Pros: "This flight and seat was definitely more comfortable than going to HongKong- space was ver cramped before."
Cons: "Vegetarian meals can be better, breakfast eggs get over cooked and rice also."
Cons: "Finest Airline and service I have encountered and I am almost 2 million miles!"
Pros: "Crew was really good and the seating was quite okay"
Cons: "Seating distance"
Pros: "Good flat business class seat allows for actual sleep!"
Cons: "Seat padding good for a seat, but too firm as a bed"
Pros: "Checkin experience was great. Boarding was great. The crew was great"
Cons: "The movies were old. Not many new releases to choose from"
Pros: "I love the crew, I even didn't have chance to say what I need but I got the one I want"
Pros: "All gud"
Cons: "Extra things like toothpaste etc must have been provided to all"
Pros: "Great crew and service"
Cons: "No good beer selections and the water had a bad taste l."
Pros: "The crew was nice. Seat space really cramped"
Cons: "On my return flight from Hing Kong to Vancouver, which is a long flight, the passenger in the seay next to mine slowly encroached on my seat space to an unusual extent. The seats in economy are really cramped!!"
Cons: "The delay of one and a half hour has resulted in a loss of half a day of holiday. Without any compensation."
Pros: "No IFE without warning. 16 hrs. of nothing. very uncomfortable seats. Flight admits HKA going under and can not pay bills, customers suffer."
Cons: "No IFE without warning. 16 hrs. of nothing. very uncomfortable seats. Flight admits HKA going under and can not pay bills, customers suffer."
Cons: "Everything was wrong and kayak knew they were selling me a scam ticket."
Pros: "The female flight attendants were great. For some reason the male flight attendants had a sour face all the time and were unfriendly. Entertainment and comfort were good. Plenty of selections and decent leg room."
Cons: "Boarding could have been more organized, but I think half of the fault belongs to Hong Kong Airport. The boarding in LAX and Bangkok were good. The food was extremely low quality (fatty, muscle, tendon, skin, bone chips in the "meat"). Bad food, even for plane food."
Cons: "The cabin was very cold. A little warmer would have been nice."
Pros: "The price point."
Cons: "The consistency of check in. Wasnt charged for bringing skate boards with luggage but was charged on the return home as an exta piece of luggage."
Pros: "The snacks at the back. I love the cold apple was so good for my body that I had two."
Cons: "Loading people on the plane in an orderly call."
Cons: "Lost my luggage, seat didn’t recline all the way, crew never came around for garbage, old plane on the 2nd leg, same entertainment I had 4 months ago"
Pros: "the seat was okay just a bit old (given with that price, it's acceptable), however the aircraft changed last minute for both legs, i almost need to sit separately with my companion."
Cons: "the crews are polite but not as attentive. Pilot Gary Emmanuel (Philippino) on HX692 - Aug 13 was a shock, being extremely rude in knocking my bathroom door fiercely for 20secs, i opened the door and asked why, he answered with his head up high "yes, i just knocked" and rolled his eyes..what?"
Pros: "Aircraft was new. Felt very secure."
Cons: "took them 70 minutes to provide me a headset for the entertainment. Boarding was sluggish. Crew was grumpy (and so was I). Seats were cramped. During meal service i was left with only the vegetarian option. They should provide more water/beverage rounds on a 12 hour flight."
Pros: "Price is great"
Cons: "Short staff make hard too ask any service,even cup of coffee.where is service call button?"
Pros: "The price was cheap... That was all that was good with the flight. But after that experience, I will never fly with the airline again."
Cons: "Almost everything could have been better"
Pros: "Smooth take off and duration in air, and the most seamless landing I have ever experience."
Cons: "Have sufficient blanks and headsets. I had head set but there were not compatible with port."
Cons: "Food not so good for an American Less pushing of passengers Less abruptness of flight attendants"
Cons: "Busted infotainment screen. A perfunctory apology was offered after the flight had landed. None of the crew had any level of proficiency in English and shied from interacting with non-Chinese passengers. And finally, 10-abreast seating on the Boeing 777 is a nightmare."
Pros: "הצוות היה מאוד נחמד. האוכל היה בינוני וכך גם איכות הסרטים."
Cons: "אינטרנט אלחוטי חינם. לעדכן באופן ברור שהצ׳ק נסגר מוקדם (כשעה ומשהו לפני המראה) עקב המרחק הגדול בשדה. כמעט פספסתי את הטיסה."
Pros: "Crew was friendly"
Cons: "Please catch up with the rest of the world and offer vegetarian options for your food. The entertainment did not work at all during the flight so not being able to watch a movie or listen to music during the 4 1/2 hours in flight was very annoying."
Pros: "Didn’t provide convenience to parents with baby/toddler to checkin and boarding."
Cons: "Flight attendants are excellent, polite, warm, professional."
Pros: "Comfortable seats and wide array of movies plus free WiFi. Very good service as well."
Cons: "Poor communication on boarding process and on the flight delay. And bad WiFi near the boarding gate."
Pros: "All is good. Check in great. Boarding great."
Cons: "Don't like crew pulling out my charge cords or ear phone jack so early into the landing process."
Pros: "Friendly personnel. And, the computer options on the backs of the seats to use for movies."
Cons: "We were told when we confirmed our reservation seating in Bali that we had been assigned seating with long leg room. .... which we did not get. When I asked a flight attendant if the seats by the exit door were open i was told yes but it would cost 1000 cash [I assume chinese currency] or $100 US. I said I was not OK with increased charges and all through the flight the two seats were not occupied by customers. This does not equal good customer service. One of the flights was an old plane with non-functional air conditioning.."
Cons: "Not on time, food was too little provided on 4 hour flight."
Pros: "The seating was comfortable and the boarding process was easier in Beijing than SFO."
Cons: "There was delay for my flight by 2 - 3 hours that really messed up my travel plans"
Pros: "Food was good! Crew spoke great English."
Cons: "6 hour plane ride with no TVs/entertainment options were unclear, and no meal from PEK-HKT. Outdated entertainment system on 11hr flight from YVR-PEK. Beijing airport was an absolute maze, we got sent in 8 different directions from the moment we got off our plane!"
Cons: "After I checked in found out the boarding pass is not my name !! Went back got the right one & also changed luggage tags (2) , but the luggage’s missing, tidy is day 3 ! Still hoping...."
Pros: "I missed my flight due to reading the time of departure wrong, military time. It was my fault."
Cons: "We were so delayed—gate number didn’t show up until after we were to take off—missed connecting flight to HNL. They cited ‘weather’ for our missed connection but had never said anything about this in Hong Kong when we were waiting hours for our plane to arrive. We were told to get temporary visas so they could put us in a hotel that night. We found our way to the meeting place only to be told there were no more rooms. The worker was completely rude and just ignored us. We were stranded all night on the departure side, waiting to check in in the morning to a flight we weren’t even sure we were rerouted on. We were given 200 yen (which is nothing) and had to go thru Tokyo, and wait another half day to catch a connection to HNL. The whole trip took 36 hours instead of 16. I’ll never fly this airline again. Something similar happened to me flying China Eastern. Honestly avoid all Chinese airlines, unless you want to spend a lot of time arguing with people and at least 2-3 times the travel time. (Not to be confused with Taiwanese airlines like China Airlines which are much more dependable and hace way nicer everything.)"
Pros: "The movie selection was very good."
Cons: "We were supposed to leave at 3:00 PM and the flight didn't actually leave until 4:45 PM. The food was not very good and I had to ask for water. I got a whole bottle of water on the flight from Shenyang to Beijing but on the flight from Beijing to LA I was only offered 2 cups of water. It was hard to get comfortable so I could sleep."
Pros: "I loved AirChina! We also got the 72 hour permit and wished that our layover was longer. We loved Beijing and AirChina!"
Cons: "Leaving :("
Cons: "Flying from iad,pek,mnl Air China lost our luggage and we get the next day at the air port. From mnl,pek,iad our luggage made it all the way.Our experience of customer service was not Good from pek to iAd."
Pros: "Overall all basic comforts we're provided at reasonable price."
Cons: "Not Much options for vegetarian food."