Recent Reviews
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8.6
The flight attendants were polite and attentive. Most spoke English or made some effort try. Flights were on time staff was super helpful. Meals were great! Seats were a little cramped of your a taller person like me (6'2"). Very few English options for on flight entertainment.
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8.6
The flight attendants were polite and attentive. Most spoke English or made some effort try. Flights were on time staff was super helpful. Meals were great! Seats were a little cramped of your a taller person like me (6'2"). Very few English options for on flight entertainment.
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5.3
I boarded smoothly and everything was fine there. Just for an international airline, I expected there to be more legroom.
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5.3
I've flown over seas several times before. Typically, in my experience, the oversea carriers provide an extra bit of leg room for the long distance travel. Air China apparently doesn't feel the need though. My legs were crammed up in the seats and I felt like I was on an 11 hour budget airliner flight. I checked in for my flight as early as possible, but was told there were not emergency exit rows available. Upon entering the plane, I saw the emergency exit row was filled with elderly people who's feet barely touched the floor. In the case of an emergency, it is supposed to be the responsibility of those in the exit row to assist passengers off the plane. I'm young, able bodied, 6'6" and willing to help, but I was denied an exit row seat? Instead my legs have to spill out into the aisle? It wasn't easy for the flight attendants either, because their service carts kept hitting my legs. I didn't mean to make their job harder, but my legs couldn't physically fit in the seat I was given.
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5.3
1. Delayed 4 hours, with insufficient AC in the plane!! 2. Speaker jack was broken and could only "watch" movies.
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5.6
Good leg room. Got food poisoning
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2.0
I like nothing about this airline. Flight was delay departing from LAX 3 hours, end up missing connection flight in Beijing, Airline doesn't care and expect me to wait at the airport for 12 hours for another flight.... No Food, No lounge, No words from the Airline and No responsibility from the Airline. Worst...To everyone else please pay more for other airline.
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2.6
Crew was particularly bad with English, wemleft four hours late, the food was dry and overwarmed, and we arrived to LAX with no gate, sat on tarmac for at least another half hour.
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2.0
The airline booked but connector with 2 hours from landing. The initial flight was delayed taking off. I advised the airline attendant that we were not going to make our connector and if she could alert the connecting flight. She told me no and to just try to make it. We walked up to the gate to see my flight to the states backing away from the concourse. No one was at the gate. IT took 2 1/2 hours to get through immigration to the airline desk and for them to tell me the next flight is the following day. I eventually got on another airline to get home. There was NO HELP whatsoever to get through this process.
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2.0
Bad costumer service
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8.6
The flight attendants were polite and attentive. Most spoke English or made some effort try. Flights were on time staff was super helpful. Meals were great! Seats were a little cramped of your a taller person like me (6'2"). Very few English options for on flight entertainment.
review from
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8.6
The flight attendants were polite and attentive. Most spoke English or made some effort try. Flights were on time staff was super helpful. Meals were great! Seats were a little cramped of your a taller person like me (6'2"). Very few English options for on flight entertainment.
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5.3
I boarded smoothly and everything was fine there. Just for an international airline, I expected there to be more legroom.
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5.3
I've flown over seas several times before. Typically, in my experience, the oversea carriers provide an extra bit of leg room for the long distance travel. Air China apparently doesn't feel the need though. My legs were crammed up in the seats and I felt like I was on an 11 hour budget airliner flight. I checked in for my flight as early as possible, but was told there were not emergency exit rows available. Upon entering the plane, I saw the emergency exit row was filled with elderly people who's feet barely touched the floor. In the case of an emergency, it is supposed to be the responsibility of those in the exit row to assist passengers off the plane. I'm young, able bodied, 6'6" and willing to help, but I was denied an exit row seat? Instead my legs have to spill out into the aisle? It wasn't easy for the flight attendants either, because their service carts kept hitting my legs. I didn't mean to make their job harder, but my legs couldn't physically fit in the seat I was given.
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5.3
1. Delayed 4 hours, with insufficient AC in the plane!! 2. Speaker jack was broken and could only "watch" movies.
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5.6
Good leg room. Got food poisoning
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2.0
I like nothing about this airline. Flight was delay departing from LAX 3 hours, end up missing connection flight in Beijing, Airline doesn't care and expect me to wait at the airport for 12 hours for another flight.... No Food, No lounge, No words from the Airline and No responsibility from the Airline. Worst...To everyone else please pay more for other airline.
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2.6
Crew was particularly bad with English, wemleft four hours late, the food was dry and overwarmed, and we arrived to LAX with no gate, sat on tarmac for at least another half hour.
review from
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2.0
The airline booked but connector with 2 hours from landing. The initial flight was delayed taking off. I advised the airline attendant that we were not going to make our connector and if she could alert the connecting flight. She told me no and to just try to make it. We walked up to the gate to see my flight to the states backing away from the concourse. No one was at the gate. IT took 2 1/2 hours to get through immigration to the airline desk and for them to tell me the next flight is the following day. I eventually got on another airline to get home. There was NO HELP whatsoever to get through this process.
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2.0
Bad costumer service
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