Recent Reviews
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- Negative
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9.3
Loved the wide seats and space between seats. Staff service was impeccable. My TV screen was not functioning well.
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9.0
Service from staff was still excellent Didn't like the narrow seats.
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4.3
The flight was crazy cheap. The boarding was fast a simple enough, and the food was pretty good for airplane food. Overall I would probably pay this price to fly this airline again, but if I had to pay even 30 or 40 dollars more I would not. The Crew was crazy bad. They had plenty good enough English they just didn't give a rip if we needed something. My son spilled his yogurt on his lap so I asked for paper to get it cleaned up. The lady just huffed and walked away, I thought to get napkins, but nope, she never came back. This was one of several things that were just lazy or rude on the flight. Also, While I get that this is Air China, so most of the entertainment would be Chinese, the last time I flew Korean Air, and China Southern on international flights they had a pretty good international entertainment selection. Not so on Air China! there were about 4 English choices, and nothing else. Again, I would fly this again at this price (600 for round trip from CGO to DEN) but for even 30-40 dollars more, I would find something else.
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4.0
The flight was on time. Check in was very stressful and chaotic, need a long bus ride to board the airplane (such international flight should have its own gate), food not so good.
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5.6
The flight itself was pretty decent in all respects. However, we were delayed by 5 hours leaving the airport!!
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5.3
Held my bag for two days, No explanation, apparently just wanted to rummage through it. Stranded in Mongolia with no clean clothes or medication.
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6.6
80 minutes delay without explanation.
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3.0
I was able to get home and my luggage came with me. I actually was put on China Air so I would have a chance to make my connection and they were just fine. The stars are NOT for China Air.
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3.0
The seat next to me was empty. Air China had a delayed flight so I would miss my connection and their representatives in Beijing were rude about helping me contact my family to let them know about the situation. The food was the worst I've ever had and no one had beverages on the plane, I had to go get it myself.
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5.3
Dude at counter who had to change our seats as we were flying with an infant was great. Other people who were assisting us didn't know how to fix the issue but he did. Then when we boarded, he made sure we went first as we had all that baby stuff you have to carry! I have flown Air China 6 times and every time we leave late. One time it caused me to miss a connecting flight and I was stuck in LA for two days. Food is not good. Buy snacks before you board. Movies/entertainment is poor. Nothing to watch for 15 hours.
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4.3
The flight was crazy cheap. The boarding was fast a simple enough, and the food was pretty good for airplane food. Overall I would probably pay this price to fly this airline again, but if I had to pay even 30 or 40 dollars more I would not. The Crew was crazy bad. They had plenty good enough English they just didn't give a rip if we needed something. My son spilled his yogurt on his lap so I asked for paper to get it cleaned up. The lady just huffed and walked away, I thought to get napkins, but nope, she never came back. This was one of several things that were just lazy or rude on the flight. Also, While I get that this is Air China, so most of the entertainment would be Chinese, the last time I flew Korean Air, and China Southern on international flights they had a pretty good international entertainment selection. Not so on Air China! there were about 4 English choices, and nothing else. Again, I would fly this again at this price (600 for round trip from CGO to DEN) but for even 30-40 dollars more, I would find something else.
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4.0
The flight was on time. Check in was very stressful and chaotic, need a long bus ride to board the airplane (such international flight should have its own gate), food not so good.
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5.6
The flight itself was pretty decent in all respects. However, we were delayed by 5 hours leaving the airport!!
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5.3
Held my bag for two days, No explanation, apparently just wanted to rummage through it. Stranded in Mongolia with no clean clothes or medication.
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3.0
I was able to get home and my luggage came with me. I actually was put on China Air so I would have a chance to make my connection and they were just fine. The stars are NOT for China Air.
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3.0
The seat next to me was empty. Air China had a delayed flight so I would miss my connection and their representatives in Beijing were rude about helping me contact my family to let them know about the situation. The food was the worst I've ever had and no one had beverages on the plane, I had to go get it myself.
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5.3
Dude at counter who had to change our seats as we were flying with an infant was great. Other people who were assisting us didn't know how to fix the issue but he did. Then when we boarded, he made sure we went first as we had all that baby stuff you have to carry! I have flown Air China 6 times and every time we leave late. One time it caused me to miss a connecting flight and I was stuck in LA for two days. Food is not good. Buy snacks before you board. Movies/entertainment is poor. Nothing to watch for 15 hours.
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