It was very frustrating experience with Kayak and Japan Airlines. Chatdeal with Kayak has handled the issue in a very unprofessional manner. I had booked japan airlines from San Diego to Bengaluru via narita on Nov 21. While at San Diego airport , I came to know that japan airlines flight from Narita to Bengaluru was cancelled 2 months ago. The airlines asked me to check with Kayak as they were the primary ticket issuer. Now the issue begins from here : Chatdeal in association with Kayak was my primary ticket issuer. Firstly the customer support number that they had issued was of no use as it would always ask me to connect to representative via chat. So I went over chat over. Now in the chat, the representative were very slow in responding. They took almost 30 min for 1 response. All this while I was at San Diego airport having nowhere to go. Finally after hours of discussion, they said that this matter will be taken care by CHANGE section of chatdeal and they would require 24 hrs to come back. I objected as I was in San Diego airport with nowhere else to go. I decided to book a flight myself at 2.5 times to original cost. Finally I agreed and waited for 24hrs. But they never got back. After couple of days and after multiple attempts to get response over mail, finally they responded just to wait for some more days and its Still on going after 1.5 months. This was one of the worst case of professionalism
Cons: "Waited way too long for my bags"
Pros: "Nice staff"
Cons: "More Movies and TV shows"
Cons: "Economy seat was very uncomfortable even though it reclined a lot. Was very disappointed I could not sleep on 12 hour flight. Arm rests too low? Shape of backrest was odd. Maybe provide a bigger pillow in addition to neck pillow to have something to rest arms on. Also tou need more movies. Singapore Airlines has many more options. Overall airplane, crew and food were very nice"
Pros: "The entertainment system, the leg room, the toilets with complimentary tooth brushes. JAL hit it out of the park."
Cons: "Not one thing."
Pros: "No... no... no...."
Pros: "Seat was spacious. Crew was nice."
Cons: "Lack of individual air vent make the flight uncomfortable. I was too warm and unable to sleep even though it was an overnight flight."
Pros: "Very professional staff, smooth boarding process."
Cons: "Uncomfortably hot throughout flight. My entertainment system was out of sync, so some movies wouldn't play and the others would link to something completely different. My companion's systems appeared to work fine, so we took turns switching seats to use the one entertainment system."
Cons: "The fact that my father was diagnosed with Cancer and they wouldn’t refund our 1300.00 for round trip tickets to the Philippines which is our vacation home. The airline required documentation from my fathers doc which I provided. He was not going anywhere for at least a year (radiation and chemo) and the denied even credit.I was able to get my parents tickets refunded by a different airline. NEVER Again. my father passed 8/12/2018. Our trip was scheduled for 9/13/2018. Very disappointing.see"
Pros: "Staff and service good"
Cons: "777-300 plane business class very old and tired"
Cons: "Choices were few by the time the cart got to us and the food was... airplane food. Nothing terrible but nothing to write home about nor anything a picky child would eat. :/"
Pros: "This flight was part of a longer trip - I flew from Hartford, CT, USA on a different airline and connected to Japan Airlines in Chicago. I flew Chicago to Tokyo in JAL and then from Tokyo to Manila again on JAL. The service on first leg was very good and friendly of my JAL flights, food was good, seat was comfortable. Then on my second flight from Tokyo to Manila I was shocked but thrilled that I had been given an upgrade to first class. The whole experience was outstanding! The seat was incredibly comfortable and the food was phenomenal. The only problem, not that you could call it a problem, was that I was so comfortable with my fluffy pillow and fully reclining seat that I couldn’t stay awake to finish my movie! Thank you!"
Cons: "Not applicable"
Pros: "JAL made travelling with a toddler easy and the flight attendants were incredibly helpful and courteous."
Pros: "Everything was excellent crew was very helpful"
Pros: "The seating on this plane was super spacious and comfortable- leg and seats. Also the seatbelt gave real room. The plane was cleaned; crew friendly, food delicious- featuring semi- famous chefs and well ventilated."
Cons: "Flights should enter from back to front that way you're not waking over people to get your seat.-"
Pros: "Comfortable business class seat. Flight was on time. That’s what I wanted."
Pros: "As expected not overly done nor less of comfort and services. Only it was confusing that I had to move from international terminal to Domestic terminal due to first transfer was with in Domestic airport."
Cons: "I have purchased Japan Airline to travel but unexpectedly I had to deal with American Air for half of my flight. God help them please. It was hell from start to finish. Japan Air, I feel sorry for you that your alliance with American Air."
Cons: "Inflight WiFi is very slow and choppy. I wish we could get a stable and high speed connection."
Pros: "Great crew, good food selection."
Cons: "Everything was good"
Pros: "The crew were very polite"
Cons: "No choice of menu and films only very limited choice."
Pros: "The crew, the flight, the pilot to cabin communications, the food, USB hookup, and the movie selection was amazing. I am so happy that I flew Japan Airlines on my return trip. I would highly recommend them for your travels."
Cons: "My original flight was late and pushed my entire schedule back. I had 15 minutes to deplane and get to my connecting flight. This caused a lot of stress on me however, the Japan airlones Crew escorted me (we ran as fast as we could) to my next flight so that I wouldn’t miss it. I boarded with 1 minute to spare which is way too close for my comfort."
Cons: "To Osaka was very good. Return flight back to US was mediocre. Flight attendant was forgetful about getting even water even with a half full flight."
Pros: "Excellent crew,service and great food."
Cons: "It was little bit warm during flight. There were several other passengers that c/o the temperature being too warm."
Pros: "Incredibly nice staff made you forget about the older plane model you are in. Decent airplane meals and the nonstop from San Diego makes Japan now a frequent destination for us! I lucked out with 3 open adjacent seats roundtrip woo hoooo!"
Cons: "Movie selection was the same on return flight which was a bit of a bummer."
Pros: "Bought my ticket in June, when I could access the AA site for my seat selection, it wanted $18 to $35 to make the seat selection. We chose to get the assignment at the airport, but could only get it at tge gate. Made me feel like I was flying standby!"
Cons: "Didn't get to go. Thanks for selling me worthless insurance."
Pros: "Airplane is well kept. Snacks are available near the beverage area."
Pros: "Everyone on the flight was very nice and helpful. Food was excellent! There were a lot of choices of movies to watch. It was probably the best flight experience I've ever had and I travel overseas quite a lot. If I ever get the chance to fly them again, I will. Great service and outstanding experience."
Pros: "Airline crew was super nice and helpful, attentive, and the plane was very clean."
Pros: "What sets JAL apart is the quality of service both on the ground and in the air. As customers, even in economy, no request was too minor to be treated as the most important of the day. Both legs were on time, the meals were excellent, and the chouce of movies was more than adequate. I will fly with JAL again."
Pros: "The crew were all exceptionally pleasant, helpful."
Cons: "I didn't care at all for the food."
Pros: "I asked for a window seat but if was not available. I was told to go to an information desk which were not too close and it turned out that they couldn't help."
Pros: "that it was actually flown by JAL not china southern"
Cons: "the confusion of having one company selling another's tickets makes finding the gate difficult."
Pros: "Always on time!"
Cons: "Everything is perfect."
Pros: "My seat and my son's seat were booked apart on the both flights. So I requested the representatives at the check in counters at both airports to change our seats so that we could seat next each other. They were willing to help us out and we got the great seats. They had to ask other customers to help this out, too. In the airplanes, the flight attendants were extremely helpful and friendly when we asked them questions and favors, with nice smiles and calm quiet voices. No wonder the atmosphere was very relaxing and quiet during the both flights. The leg room was roomier and the facilities were newer. When I saw three pilots bowed to the customers before getting into the airplane, I felt they were very professional and ready for their jobs."
Cons: "Some food items were too Japanese. Dried Natto snack was especially weird for my son."
Pros: "During the flight the air hostesses we're constantly attending to passengers. Excellent flight."
Pros: "Plane is comfortable"
Cons: "AA attendants were aloof, too busy talking to one another to notice passengers. Service was slow. I felt as I was an inconvenience to the staff."
Pros: "Good flight! Confirtable seats, polite crew."
Pros: "I always find the service on Japan Airline to be excellent. What I really liked, and didn't expect, was that there was individual inflight entertainment systems. Most other carriers on short flights out of Busan don't have that available, so it was a nice option. The meals were excellent!"
Pros: "It was my first time flying to Japan from LA and the experience was great. Yeah my flight was delay by 3 hours for reasons out of their control and I missed my connecting flight but they completely made up for it. The food and drinks were really good along with the service. Plus they booked me on another flight along with a hotel for the night. Awesome service and experience, I would travel with them again."
Cons: "I don't have anything to complain about."
Pros: "Crew service"
Cons: "Food and not so updated movies in entertainment."
Pros: "Great entertainment options. Didn't try the food but I never do. Friendly and helpful staff."
Pros: "The people, let's be honest, the Japanese just have a genuine humble way about them, where they actually derive pleasure from providing quality service. In short, they are better human beings, and having a flight with them taking care of me, is a sort of heaven"
Cons: "Food quality."
Pros: "The service"
Cons: "Leaving a comfortabke setting"
Pros: "The crew were the only enjoyable part of this flight. They were helpful and nice."
Cons: "the food. they tasted like left over of left over."
Pros: "Crew was very friendly and the service was reasonably good."
Cons: "Seats were not very comfortable."
Pros: "The crew was very good. The service was fine."
Cons: "The food could have been better."
Pros: "Excellent crew!"
Cons: "It could have been quieter."
Pros: "Great customer experience is what look for in any service, ANA delivers this in abundance."
Pros: "The crew was amazing. They were all very nice to us."
Pros: "Food is the best of any airline service"
Pros: "Your crew.they are wonderful,we are flying with ANA this morning we hope to have the same experience.thank you."
Cons: "There isn't a bad comment."
Pros: "Great service, on time."
Cons: "Seats were designed for Japanese folks. Nothing like being stuffed into a center seat with narrow seats."
Pros: "The flight attendants on my ANA flight from Beijing to Tokyo were the most pleasant group of people I’ve seen for a long time."
Pros: "The food, choices of entertainment, and the crew"
Pros: "Service was excellent; I felt well-cared for!"
Pros: "Service was excellent, landed on time, courteous staff and good food. Good selection of movies and programs."
Cons: "If the seat reclined a bit more, would be nice."
Cons: "Flight attendant didn't mention so well about drink service."
Pros: "Attendants were friendly."
Cons: "Flight was late."
Pros: "Great legroom, intuitive design down to the details, amazing crew. What a showcase of what Japan has to offer"
Pros: "Very good experience with ANA."
Pros: "Excellent, polite service, very comfortable seats."
Cons: "seat labeling not clear"
Pros: "The plane was very clean. Staff was very polite and helpful. Foodoffering was very good."
Pros: "Food was great!"
Cons: "The Japanese crew were not very good at English!"
Pros: "I like the courteous and efficient service of the whole crew."
Cons: "I didn't like part of the journey to USA to be run by UNITED."
Pros: "Ana crew always excelant This round was a little less sweet n outgoing than in used to. But still did there job well."
Cons: "Food as with crew as well as movie selection Yoon seemed a touch below the high standards in used to."
Pros: "Very kind flight attendants with amazing service!"
Cons: "They ran out of the two food options, so many people were stuck with the fish option. The entertainment section was just okay."
Pros: "Cabin crew was fine, nice smooth flight."
Cons: "Check in / gate crew would not help rearrange seats so my son and I could sit together. Just disappointed all they said that it was a full flight so they could not rearrange a couple of seats to allow us to sit together. This would never happen if it was a flight originating in Japan."
Pros: "Love the staff, helpful and polite!"
Pros: "Crew and service was awesome"
Cons: "Not enough choices of entertainment"
Pros: "The flight was less busy than usual (it was an Easter Sunday departure) and so service was a bit more relaxed and friendly than usual instead of just efficient. Left gate a few minutes early and arrived 20 min early in Tokyo. Flight time is pretty good - 8pm departure which gives time for a relaxed day sightseeing in Dusseldorf before going to the airport in the late afternoon, Arrival in Tokyo is about 2pm which would be a good time to check in to hotels and relax. Food was good - dinner after take-off and a brunch-type meal a few hours before landing. Entertainment system is also very good although I'd flown a lot recently so seen the films I wanted to see already. Sometimes ANA are just "good" but this one was the best one I've flown recently."
Cons: "Surprised that their recently acquired 787s don't all have WLAN! Wanted to do some work ... but ... maybe enforced disconnection is a good thing sometimes :)"
Cons: "Could not fall asleep as the chair would not recline enough"
Pros: "Excellent crew, comfortable seat, good food"
Pros: "Nice new plane"
Cons: "Delayed boarding"
Pros: "flight attendant in business not as nice as sfo to narita"
Pros: "ANA food and service is awesome"
Pros: "It was clean and nice"
Pros: "Crew is always awesome on ANA flights"
Pros: "The seat had good width since I am 6"1 , unlike most American airline the comfort level is much better, not cramped."
Cons: "Not much all good"
Pros: "Good industrious crew who were pleasant and obliging. Lots of storage space in a larger aircraft. Washroom automation using sensors was fantastic. Washrooms we're always kept clean and adequately supplied."
Cons: "The seats were very tight."
Pros: "The service is always top notch from the flight attendant, food is better than most airline and toilet is always clean. I could get a good seat with the leg room at my request."
Cons: "Entertainment, the variety of film is quite limited but they have good Japanese movie."
Pros: "Very friendly crew both on the ground and in the air."
Cons: "Entertainment options (movies/TV) are rather limited and mostly not to my taste. Entertainment was also the same on the flights there and back, meaning that on the second flight, there was even less choice."
Pros: "Very efficient, very fast boarding. Crew was polite."
Cons: "Flight was delayed for four hours. Missed connecting flight."
Pros: "The crew was courteous and helpful. The food was good. The seat and bed comfortable."
Cons: "There was really nothing to dislike. The video choices could be more imaginative."
Pros: "Check in was easy and staff and crew were very polite."
Cons: "Headphones didn't work well. We had pre-ordered a child meal 24 hours in advance but did not receive it."
Pros: "Service and food was great, the price of the flight was good and overall, the flight was pretty smooth."
Cons: "Can't think of anything negative."
Pros: "Great comfort."
Cons: "Limited entertainment compared to other airlines."
Pros: "No delay in schedule"
Cons: "expect more movie variety"